Monitoring and evaluation manager jobs in Sandbach, cheshire east

Location: Remote working in Wales

Salary: £29,580 per annum rising to £32,016 after 1 year of service

Responsible to: Head of Work Experience Projects and North 

Contract type: Full Time (37 hours per week), Fixed-term contract for 3 years in line with the funding from Creative Careers projects

Closing date: 29th June 2026, Midnight

Interviews: We will be interviewing on a rolling basis. Please apply as soon as possible

Who we are

Futures For All is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever. 

Role Summary

The purpose of this role is to support and ensure end-to-end delivery across Wales within the Programme and Delivery team. The current focus is within our Creative Careers offer, however, this could evolve in terms of scope to include other flagship programmes in the future. This role will be crucial for liaising with Welsh schools, creative employers, speakers and the wider charity to coordinate and ensure best practices in programmatic delivery,  ensuring alignment with programme wide expectations and KPIs. Essentially, this role is the glue between Futures For All, stakeholder outreach and schools’ partners within Wales. The role will be crucial in coordinating and ensuring successful delivery of different programmatic interventions including, but not limited to, school talks, workshops and work experience for young people in Wales. efforts across that nation to successfully provide end-to-end deliver for Wales’s Creative Talks, Workshops and work experiences and achieve the aims.This includes working with the Futures For All programme teams (Work Experience and Speakers for Schools Teams), and our internal Evaluation and Education teams. 

Key Duties / Responsibilities

Strategic purpose

• Responsible for the end-to-end delivery of Talks and Work Experience opportunities from initial scoping with schools to securing commitments from speakers and employers, monitoring young person applications, programme design and implementation, and stakeholder follow up.  
• Nurturing relationships with key delivery partners to ensure employers or school introduced to the programme are seamlessly onboarded. 
• Working with partners in securing commitments from speakers and employers to deliver talks, workshops and multi-day work experience opportunities.  

• Account management and stewarding for speakers and employers throughout their journey.  

• Preparing employers and speakers to use all speaker and work experience guidance in the coordination and delivery of their placements, including but not limited to Portal and Google Classroom.  

• Working closely with Delivery Partners to ensure seamless delivery of opportunities.  

• Leading on all speaker and employer engagement and meetings with your dedicated contacts/accounts.  

• Work with evaluation team on developing and disseminating impact reports within your specific nation.

• Working closely with Education team to ensure school engagement is in line with charity’s mission

• Delivering training sessions to schools and colleges on our programmes and building on engagement in Wales.

• Building partnerships as determined by needs of the DCMS contract and education partners.

• Developing long-standing relationships with school and college contacts to enable engagement in and implementation of our product offer.  

Delivery:

• Providing best practice guidance and advice on programme set up and content.  

• Responsible for delivery and completion of own work experience placements and the operational and administrative activity required.  

• Taking ownership of own capacity management using capacity management frameworks to help inform future workload planning.  

• Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency.  

• Retain our registered schools and colleges in our network and increase engagement levels in all programmes.  

• Ensuring all data relating to KPIs is accurate, recorded and presented in reports when required.  

• Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development.  

•  Ensure safeguarding best practice is enshrined in all organisational activity.  

Skills / Experience / Knowledge:

Essential:

• Programme Coordination experience, with complex stakeholder management
• Experience and knowledge of the education and careers landscape in Wales. 
• Proficient in process improvement and reporting
• Proficient use of CRM and Microsoft Office to track relationships and ensure proper data management 
• Clear and concise communicator, capable of producing written reports to a professional quality 
• Excellent people relations and communication skills to liaise effectively with all project stakeholders 
• Demonstrable time management skills and proven ability to work to key deadlines 
• Relevant project coordination related experience 
• Experience in analysing data and producing reports and recommendations 

Desirable:

• Hands on approach to all tasks with a spirit of getting stuck in and supporting others 
• Knowledge and/or experience of working with National Quality Assurance Frameworks 
• Project Management Qualification or equivalent experience 
• Experience in supporting young people via charity programmes 
• Previous experiences designing packages/maintaining relationships with educational establishments as an external partner 
• Experience of working with or within the creative sectors 

Diversity at our core

Futures For All is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. We acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. 

The Application Process:

Please apply as soon as possible by clicking the 'apply for this job' button in the top right-hand corner of the job advert. Once clicked, you will be asked to complete your application by submitting your CV and a cover letter. The cover letter is an opportunity for you to share the skills and knowledge you have to be successful in this role. Appointees are subject to a DBS check. You must have the right to work in the UK to apply. Please only apply if you meet the required experience for the job role and are based in Wales.

The deadline to submit your application is 29th June 2026, Midnight. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications

We will be interviewing on a rolling basis. Please apply as soon as possible.

Futures For All is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.

Benefits offered at Futures For All

• 25 days annual leave plus bank holidays
• Morning of your birthday off 
• £500 a year professional development fund 
• Option to purchase additional annual leave yearly
• 'Winter shutdown' gifted so no need to use annual leave between Christmas and new years eve. 
• Early bank holiday finish - we finish at 3:30pm on a Friday before all bank holidays
• 22.2 hours of volunteering days to use each year
• Home office set up support
• Enhanced sick pay 
• Enhanced family friendly leave 
• Employee Assistance Programme 

Futures For All Values

PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY:  We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Role: Communications Officer

Reporting to: Head of Communications

Hours: Full-time, 37.5 hours per week

Location: Remote (UTC-4 to UTC+5) (with some international travel for events)
Candidates must be located within ±4 hours of the UK timezone (GMT/BST) to ensure sufficient team crossover.

Closing date: 9am (UK time) on Monday 13th July.

The opportunity
We are seeking a structured and proactive Communications Officer to play a vital role in the day-to-day delivery of our global communications. From managing our content calendar and compiling email campaigns to updating website content, you will support our small, dynamic team in continuously improving the quality, impact, and consistency of our outputs for United for Global Mental Health (UnitedGMH) and the Global Mental Health Action Network (GMHAN). 

About Us
United for Global Mental Health is dedicated to creating a world that enables good mental health for all. We draw on our expertise in policy, advocacy, and financing to work with organisations who share our commitment to driving mental health up the political agenda - and securing additional funding for mental health at national and global level. We founded and act as the secretariat for the Global Mental Health Action Network, an open coalition of mental health professionals of over 10,000 individuals and organisations across 170 countries. 

About you 
Our ideal candidate is a dependable, detail-oriented communicator who genuinely enjoys the practical delivery of communications outputs. You are highly organised, skilled at managing multiple tasks, and comfortable keeping the gears of a busy communications function turning. You understand how to tailor messaging for diverse global audiences and geographies. Ideally, you bring experience working within an international non-governmental organisation (INGO) or global health context.

The role 
Key components of the role include: 

• Social media content development - collaborate with internal subject specialists to produce consistent and frequent on-brand written and visual content for social channels, in support of brand and advocacy goals. You’ll use Canva, Adobe Creative Suite and AgoraPulse for this. 
• Email - develop, write and send UnitedGMH’s regular email newsletter, working with internal staff to source news, updates and relevant content tailored for email subscribers.
• Website development - develop, maintain and update content for the UnitedGMH website - including uploading content and editing pages.
• Social media channel and community management - lead on day-to-day management and posting on UnitedGMH social media channels, including LinkedIn and Pinterest. Manage paid social campaigns where required. Use monitoring tools to manage social media comments (organic and paid). 
• Brand guardian: Be a steward of the UnitedGMH brand, helping to ensure consistent application of visual identity and tone of voice across all external organisational outputs, maintaining high standards of design.
• Monitoring, evaluation, and reporting - create regular analytic reports for social, website and email channels. 
• Editorial planning and communications calendar management - lead on the maintenance of the organisation’s communications calendar, ensuring content across channels is planned-in-advance of key advocacy moments. 
• Team support - support the communications team through project management, meeting management, processing supplier invoices, keeping journalist lists up-to-date, and other responsibilities where needed. 
• Ad-hoc support for the Global Mental Health Action Network - you’ll also provide a supporting function as needed for the GMHAN team, including tasks related to website and social management, plus others where needed. 

Requirements 

• Digital Channel Expertise: Proven experience managing website Content Management Systems (e.g., WordPress, Squarespace), diverse social media platforms, and email marketing software (e.g., Mailchimp).
• Exceptional Copywriting: A skilled writer with a track record of crafting engaging copy for varied audiences. Note: We want an authentic writer who cares deeply about the words they craft, rather than someone whose first instinct is to rely on LLMs/AI to generate content.
• Editorial Rigour: Strong research and proofreading skills with an uncompromising eye for detail.
• Organisation & Delivery: Highly organised with experience providing team administrative support and the ability to prioritise a busy workload under tight deadlines.
• Tools & Systems: Comfortable utilising digital project management and collaboration tools (e.g., Trello, Google Drive).
• Mission Alignment: A genuine interest in global mental health, international development, and political advocacy.
• Interpersonal Skills: Strong relationship management skills, with the flexibility to work effectively with a globally distributed team.
• Travel: Willingness to travel internationally to support at global events up to 5 times per year for up to a week at a time. 

Desirable 

• Experience working in an advocacy / international NGO environment within a fast-paced globally distributed staff team
• Demonstrable experience in working with journalists
• Additional language skills (note the position requires fluent English)

Unfortunately, we are not able to recruit team members in the following countries/regions: Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine (specifically the occupied regions of Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhya), Venezuela, Yemen, and Zimbabwe.

For non-UK candidates: Please note that you would be hired via Deel as an Employer of Record.

Interviews:
Interviews will be conducted remotely. There will be 2 interview rounds and a task to complete.
How to apply:
To apply, please submit your cover letter, outlining how you meet the required competencies, and a CV, via the Charity Job site.

About The Role
Dementia is the UK’s biggest killer, and nearly one million people are living with it today. Behind every number is a person, a family, and a need for better support, care and hope. 
What would it take to turn an idea into something that improves lives at scale? And how do we make sure good innovations do not get stuck, but reach the people who need them? 
At Alzheimer’s Society, innovation is how we turn ideas into real world change. We identify, support and invest in solutions that improve diagnosis, care, access to treatment and help prevent crisis. Our Innovation Programme has supported more than 60 innovations, reaching over 1.5 million people and helping partners secure millions in further funding. 
We are looking for an Innovation Officer (Portfolio) to help grow and strengthen this impact. You will sit within our Innovation Team in the Research and Influencing Directorate, supporting performance, relationships and learning across our investment portfolio. 
This role is about helping good ideas go further and making sure they deliver real benefit for people affected by dementia. 
What does it look like when innovation truly works in the real world? 
What you’ll do 
You will manage relationships with our innovation portfolio partners, monitoring progress, impact and reach, seeking opportunities for wider implementation and scale of innovations, how can we drive opportunities for wider adoption and growth of innovations? 
You will help us understand the impact of our innovation portfolio by turning project data into clear, useful insight through dashboards and analysis. .How do we frame data to focus on outcomes and emphasise real world change?  
You will track the return on investment of innovations within the portfolio, monitoring quarterly   sales and annual returns to understand whether innovations are delivering the expected impact and sustainability. How do we balance impact, growth and financial return? 
You will help with operational delivery, including due diligence, contracting, and invoicing. How do we keep the behind the scenes work steady so innovation can move forward? 
You will also help share the work of our team and innovators we support  through events, communications, and engagement. How do we make impact feel real and support innovations to be accessible to others? 
You will support learning and evaluation to understand what works and why. How do we make space for learning, not just delivery? 
Key responsibilities include: 

- Manage portfolio partner relationships through regular engagement, meetings, and stakeholder support 
- Develop and maintain impact metrics and dashboards to track portfolio performance, returns, and impact 
- Monitor financial performance including sales, returns, and quarterly partner reporting 
- Review and analyse partner reports to identify progress, risks, and key themes across the portfolio 
- Support income-generation opportunities by identifying routes for testing, implementation, and scaling 
- Monitor compliance requirements including contractual obligations and brand-licensing agreements 
- Lead evaluation activity by designing, commissioning, and monitoring evaluations with partners 
- Prepare and coordinate partner representation and involvement in meetings and events 
- Support operational processes such as invoicing, due diligence, contracting, and onboarding of new partners 
- Collaborate across teams and contribute to continuous improvement of portfolio management and reporting 

About you 
You care about work that makes a difference. You are curious, open to learning, and comfortable working across information, people and processes. 
You might come from innovation, partnerships, health, charity or the public sector. Or somewhere completely different. 
We do not expect you to know everything on day one. We care more about how you think and how you work with others. 
If you meet some of the criteria but not all, we would still really like to hear from you. 

- You are interested in understanding what is working and what is not, and why  
- You enjoy working with others to keep things moving  
- You can manage multiple pieces of work and notice what matters most  
- You communicate clearly, even when information is complex or changing  
- You find practical ways forward when things are not straightforward  

We are building innovation that transforms lives. This role helps make sure that happens. 
Interviews for are provisionally scheduled to take place on the 14th July via MS Teams

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

Job Title: Digital Marketing and Donor Engagement Advisor
Salary: £45,000 - £49,000 per annum (Scale Point 28 – 31)
Reporting to: Head of Communications with a matrix line to the Head of Funding and Partnerships
Contract: Permanent
Working hours: Full-time
Location: Can be Hybrid (London Office) or Work From Home. Must be UK based. 

Unlimit Health

Unlimit Health is an international organisation working to end parasitic disease. We work closely with affected countries, sharing evidence and expertise to eliminate preventable infections. Our purpose is to support people to live healthy lives, free from limiting disease.

Our vision is for resilient systems that sustain good health, so everyone everywhere can reach their full potential. We achieve this by working across multiple sectors in numerous countries to deliver effective and robust health programmes that have a lasting impact.

We were founded in 2002 with a £20m grant from the Bill & Melinda Gates Foundation, and started life as a research group, the Schistosomiasis Control Initiative, within Imperial College London. Consistently ranked globally as one of the most cost-effective nonprofit initiatives, we have received significant funding since our inception including from the UK Department of International Development (DFID), USAID and philanthropic investors.

What we do

Our work includes:

• Evidence-based disease elimination support
• Cross-sectoral health systems strengthening
• Building collaborative partnerships

Our main area of focus is the elimination of schistosomiasis and soil-transmitted helminthiases (intestinal worms). Endemic infections of these parasitic worms are found in some of the world’s most marginalised communities, and they can have a hugely detrimental effect on individuals, including: 

• Reduced productivity
• Internal organ damage
• Impaired child development
• Reduced school attendance
• Increased risk of HIV in women
• Infertility

The role

This is a full-time role that works across all Unlimit Health’s key audiences for funding and communications. The Digital Marketing & Donor Engagement Advisor plays a crucial role in executing the delivery of a digital strategy for the charity which will underpin our strategic objectives and our income generation and awareness raising goals. 

The role sits in the Funding and Communications team.

You’ll be passionate about delivering exceptional online experiences, excited by what’s possible in the digital and social media space and be driven to use analytics to shape what you do across a wide range of marketing channels including social media, websites, email marketing.

With a flair for crafting the right message for the right audience, you will help us build stronger connections with existing supporters, as well as helping us to reach and inspire new donors and supporters.

You will have a keen interest in global health and be adept at explaining complex subjects in an engaging and accessible way to our target audiences.

The person

The Digital Marketing & Donor Engagement Advisor will have proven experience in marketing and fundraising at a professional level, with experience of MailChimp or other email marketing platforms. They will have strong knowledge and experience of content management systems in particular SEO, digital analytics platforms, data capture, monitoring and tracking. 

The successful candidate will have experience of working across teams and managing work with short deadlines without sacrificing quality of work or attention to detail, as well as the ability to organise workload and meet competing priorities.

Closing Date: 9:00am, Thursday 16th July 2026 
Interviews: 1st week in August 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our online portal to complete your application for this position. 

Diversity Statement

We particularly welcome applications from candidates from under-represented groups to better reflect our mission and work to improve health equity. Research has shown that women and people from marginalised groups are less likely to apply for a role if they do not meet 100% of the job criteria. Please consider applying even if you do not fully meet our essential criteria. We are happy to schedule an informal chat to discuss the role further prior to submitting an application.

Unlimit Health is an equal opportunity employer. We welcome and celebrate differences in age, race, ethnicity, national origin, gender identity and expression, sexual orientation, physical or mental ability, religious beliefs, and socio-economic background. We are dedicated to fostering an inclusive environment where every team member is valued, respected, and has equal opportunities to thrive.

No agencies please.

Groundwork South is seeking a motivated and experienced Senior Project Officer to lead on the delivery of our Climate Action Fund project over the next five years.

Senior Project Officer (Climate Action Fund Training and Development Lead)
Reference: CAF0626
Contract: Fixed term until June 2031
Hours: Full-Time, 37.5 hours each week
Salary: £28,000 - £32,000 per annum
Location: Home-based (with travel across England) – There is a focus on South West England during the pilot phase

About Us

Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

About the Project

Communities Prepared works with volunteers and communities across England to help them build the skills, confidence and knowledge needed to prepare for, respond to and recover from emergencies. This includes supporting communities to plan for climate-related risks such as flooding, storms, heatwaves, and severe weather.

Despite the successes we have had through our programme to date, we are not currently reaching diverse enough audiences and too often there are people missing from the resilience sector. This needs to change. To address this we are now embarking on an exciting new UK-wide partnership programme funded through the National Lottery Community Fund’s Climate Action Fund over the next five years.

The programme responds to growing evidence that climate-related emergencies, including extreme heat, flooding, fire, cold and severe weather, disproportionately impact marginalised communities, while those same communities are often excluded from resilience planning and decision-making.

The programme brings together Equally Ours, Communities Prepared (part of Groundwork South), and the VCS Emergencies Partnership (VCSEP, part of the British Red Cross) to strengthen climate resilience by ensuring that communities experiencing discrimination and disadvantage are at the heart of climate preparedness, response, recovery and policy-making.

Through a rights-based and co-produced approach, the programme seeks to shift climate resilience policy and practice away from models that frame communities as “vulnerable”, and towards approaches grounded in agency, participation, equality and shared responsibility.

Key Responsibilities

As Senior Project Officer, you will:

• Work with the project team to map stakeholders and co-develop a structured engagement plan to recruit and work with marginalised communities.
• Build a collaborative and trusting relationship with the partner organisations and other stakeholders for this project, ensuring this work meets their expectations and complements areas of the work programme led by others.
• Work with project participants and partners to co-design Communities Prepared material and delivery methods that are more accessible and relevant to diverse audiences.
• Lead on the delivery of resilience training and workshop sessions with diverse audiences, both in-person and online.
• Work with project participants and partners to co-design a train the trainer model that will enable diverse audiences to deliver resilience training within their own communities, amplifying reach and impact.
• Work with the core Communities Prepared team to adapt our offer with the long-term goal of the Programme reaching more diverse audiences, especially those seldom heard in this sector.

The role involves regular travel across the UK, with a focus on South West England during the project’s pilot phase.

We are looking for someone with:

• Experience in community engagement or community development.
• Experience delivering training or workshops.
• Strong organisational and project management skills.
• Excellent communication and relationship-building skills, confident to engage people from a range of different backgrounds.
• Experience working with multiple stakeholders or partners.
• Confidence working independently in a remote role.
• An interest in climate change, community resilience and wider community development.
• A willingness to travel across the country.

Closing date for applications: 11.59pm, 30th June 2026
Interview date: 15th July over MS Teams
Interview panel: Representatives from Groundwork South, Equally Ours and VCSEP (tbc)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.

1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

•To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.
•Proactively engage with bereaved families through social media and other online platforms.
•Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.
•Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.
•Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.
•Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.
•Attend face to face events for bereaved families including family days and memorial events when needed.
•Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media
•Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services.
•Work with the Engagement Team to promote live sessions.
•Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families
•Assist with the recruitment and facilitation of Bereaved Families’ Panel.
•Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.
•Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements
•Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.
•Collate statistics, as required on areas of work within the support services team.
•Assist with the services’ evaluation and impact processes.
•Provide other administrative support to the team as required.

Other:
•Attend and participate with External Supervision sessions.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Senior CPD and Learning Officer (Adults)
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible).
Salary: £40,855 per annum, FTE (£32,684 per annum for 28 hours per week)
Location: Belfast BT15 + Northern Ireland / Newton Abbot TQ12 + Devon/Sheffield S1 or Remote UK homebased.

The Vacancy

Research in Practice has supported evidence-informed practice in adult social care for 21 years. We now have an exciting opportunity for a Senior Continuing Professional Development and Learning Officer to join our adult’s team.

This senior role is ideal for an experienced facilitator who has substantial experience in adult social care or related sectors. While the position requires engagement with, and understanding of, research it is not a primary research role.

The successful candidate will have experience designing and delivering programmes, whole day workshops, webinars, and other events for a range of audiences, including senior leaders. The role requires a strong understanding of research, policy, ethical and legal frameworks relevant to practice and the ability to translate complex evidence into accessible learning. Strong leadership, communication, and collaboration skills are essential.

We are keen to hear from potential candidates who have detailed expert knowledge of adult social care and related adult services; knowledge of learning theory and its application to the development of learning activities; experience of developing and facilitating all-day workshops and other learning programmes and events with social care professionals; experience of leading quality assurance of learning activities and ensuring the quality of the work of others; a commitment to developing the work of others and sharing learning; a personal commitment to diversity, equity and inclusion and anti-discriminatory practice, and in involving people with lived experience in effective, ethical and evidence-based ways; and experience of writing successful bids and tenders.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

Research in Practice

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across the adults and children’s social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. This role is focused on our work with Adults. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 8am, Tuesday 30th June 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

The overall purpose of the role is to provide timely psychosocial assessment, psychoeducation and proactive pre- and post-bereavement support to children, young people and adults, using a range of supportive methods, approaches and techniques consistent with level 2 of the NICE (2004) psychological framework.

The post holder will form part of the On Demand Team and will be responsible for the effective day-to-day operation and delivery of the service (Monday to Friday, 8am to 8pm) across a range of On Demand digital platforms. The post holder will also complete comprehensive risk assessments with children, young people and adults, and will liaise with relevant external agencies—such as social care, the police and general practitioners—in accordance with organisational safeguarding policies and procedures.

In addition, the role involves conducting regular weekly referral callbacks, using clinical judgement to ensure that each person is supported to access the most appropriate service for their needs at that time. Working alongside the wider bereavement services team, the post holder may also co-facilitate therapeutic group sessions and deliver one-off psychosocial education groups or workshops, extending the reach of bereavement support beyond individual contacts.

Main Responsibilities

 Communication and Relationships

· Build compassionate, trusting and professional relationships with bereaved children, young people and adults, ensuring all contact is person-centered, trauma-informed, developmentally appropriate and sensitive to individual needs and circumstances

· Communicate complex and sometimes distressing information clearly and to supportively, maintaining professional boundaries at all times

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Work collaboratively with colleagues across bereavement services, ensuring continuity and consistency of support

· Engage effectively with parents, carers and professionals involved in a child or young person’s care to coordinate holistic support

· Liaise with external agencies – including social care, education, healthcare professionals, police and voluntary sector- to share information appropriately under safeguarding guidance

· Participate in regular clinical supervision to support safe, effective delivery of care

· Contribute to team meetings and service development discussions, offering insight from frontline practice

· Model the values and culture of the organisation in interactions and relationships at work

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Ability to conduct full psychosocial assessments and to lead support interventions with children, young people and/or adults in accordance with best practice

· Ability to complete comprehensive risk assessments and determine appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of supportive therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Demonstrate a robust understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Exercise sound professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults following bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Assess risk and vulnerability using structured and professional judgement, making timely, evidence-based decisions about appropriate interventions and onward referrals

· Identify when more intensive clinical or safeguarding intervention is needed, escalating concerns to line manager and/or On Demand Shift Manager

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

Planning and organisational skills

· Plan and organise work autonomously while engaging collaboratively with colleagues, volunteers, and partner professionals to support coordinated care and seamless service delivery

· Provide cover and support for bereavement team members during periods of absence or high demand

· Contribute to the planning and delivery of workshops and groups run across bereavement services, as needed

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

Qualifications and Training

Essential

· Relevant health, education, social care or counselling qualification

· Specialist training in bereavement, grief and trauma informed practice

· Evidence of ongoing professional development and commitment to continuous learning

Desirable

· Training in working with children and young people

· Training in working in mental health

Experience

Essential

· At least three year’s recent experience (in the past six years) of working with bereaved children, young people, families or adults on an individual or group basis

· Experience and knowledge of working with and providing services to children, young people, families and adults in a health, social care, youth, community or educational settings

· Experience of providing support to children, young people, and/or adults through digital channels/platforms

· Further professional training in working with children and young people and an understanding of developmental issues

· Demonstrable experience of safeguarding children, young people and vulnerable adults and an ability to practise in a way that promotes this

· Experience of working collaboratively with multi-agency professionals across health, education, and social care

Desirable

· Experience of working within a bereavement, palliative care of mental health setting

 

Skills and Abilities

Essential

· Demonstrate in-depth understanding of bereavement, grief, loss, trauma, and their psychological and developmental impact on children, young people and families

· Knowledge of current research, theories, national frameworks, and NICE guidance related to bereavement and mental health

· Knowledge of evidence-based approaches to bereavement and trauma support

· Strong assessment, analytical, and formulation skills with the ability to make informed clinical decisions

· Empathetic, compassionate, and youth driven approach

· Excellent communication and interpersonal skills, with the ability to engage sensitively with children, families, and professionals while maintaining professional boundaries at all times

· Awareness of safeguarding legislation, policies, and procedures

· Understanding of information governance, confidentiality, and data protection requirements

· Understanding of equality, diversity, and inclusion within practice

· Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work

· Excellent organisational skills

Strong IT skills, including confidence in using multiple IT systems 

Benefits

· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 6th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Interviews

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

Youth Team Forum Discussion

For roles in our Bereavement Services Team, we will invite those applicants selected for interview along to a discussion forum with members of our Youth Team. This session is held remotely and lasts approximately 20 minutes. The discussion topic will be shared with you in advance of the session.

Anna Freud is seeking a Deputy Programme Director to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.

What you’ll do

As Deputy Programme Director, you will play a key role in the leadership, delivery and ongoing development of the MSc Psychology and Trauma (Child & Adolescent) programme, working closely with the Programme Director to ensure students receive a high-quality learning experience and that the programme meets UCL academic standards and objectives.

• Support the leadership and management of the programme by helping to oversee day-to-day operations, quality assurance, governance requirements, student recruitment activities, and the ongoing development of the course
• Contribute to teaching and assessment through delivering teaching sessions, marking student work, developing assessments and marking criteria, and ensuring academic standards are maintained across the programme
• Lead and manage a dedicated module by planning and delivering teaching, coordinating guest lecturers and seminar leaders, reviewing content, overseeing assessments, and evaluating module effectiveness
• Support student success and wellbeing by monitoring student progress and engagement, contributing to pastoral support, responding to feedback, and helping to manage academic or welfare-related concerns
• Drive continuous improvement and innovation by helping to enhance curriculum content, maintaining compliance with UCL requirements, supporting digital learning developments, and ensuring a positive, inclusive learning environment for all students

What you’ll bring

You will be an experienced academic or clinical professional with specialist expertise in child and adolescent trauma, a strong track record in postgraduate teaching and programme delivery, and the ability to provide academic leadership while creating an engaging, supportive and inclusive learning experience for students

• Relevant doctoral qualification and subject expertise – You will hold a relevant clinical doctoral qualification with professional registration (e.g. Psychologist, Psychoanalyst or Family Therapist) or a PhD in child mental health, alongside extensive knowledge of psychology, neuroscience and the impact of trauma on child development and wellbeing
• Postgraduate teaching and curriculum experience – You will have experience designing, delivering and quality-assuring postgraduate or Master's level education, including teaching, assessment, marking and curriculum development
• Academic leadership and programme management skills – You will be able to contribute to the leadership and successful delivery of a postgraduate programme, managing competing priorities while maintaining high academic standards and regulatory compliance
• Student support and engagement experience – You will have a proven ability to provide pastoral and academic support, foster student engagement, and contribute to a positive learning environment that supports student achievement and wellbeing
• Collaborative and digital learning expertise – You will be comfortable working with multidisciplinary teams, managing teaching staff and guest lecturers, and using virtual learning environments and digital learning technologies to deliver high-quality online education

Key details

Hours: Part-time: 14hrs/0.4FTE – flexible but to include Tuesday afternoons.  Programme teaching days and team days are expected to be prioritised

Salary: £58,000 pro rata per annum FTE, plus 6% contributory pension scheme.

Location: Remote

Contract type: Fixed Term cover for 12 months

Next steps

Closing date for applications: midday (12pm), Monday, 29 June 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Monday, 6 July 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely in week commencing 13 July 2026

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Research and Development Officer
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE)
Salary: £34,408 per annum, FTE (£27,526 per annum for 28 hours per week), with annual salary increments for the first three years
Location: Homebased – however NCB and RiP has offices in Sheffield, Newton Abbot and Belfast that staff can work from should they choose.

The Vacancy

For over 20 years, Research in Practice has been at the forefront of supporting evidence-informed practice in adult social care. We are now looking for a passionate and experienced Research and Development Officer to join our adults’ team.

This is a fantastic opportunity for a skilled facilitator with strong experience in adult social care (or a related sector, e.g. housing, homelessness, mental health or criminal justice) who is motivated to make a real impact. While the role requires a solid understanding of research and its application, it is not a primary research post—instead, the focus is on translating evidence into meaningful learning and development opportunities.

You will play a key role in designing and delivering high-quality learning experiences, including programmes, full-day workshops, webinars, and events, working with diverse audiences such as senior leaders and practitioners.

What you’ll be doing

• Designing and delivering engaging learning and development activities for a range of audiences
• Translating complex research, policy, and legal frameworks into accessible, practical learning
• Developing high-quality outputs (e.g. publications, tools, and learning resources)
• Building strong relationships with stakeholders and supporting collaborative projects
• Managing multiple projects effectively in a varied and fast-paced environment

About you

We are looking for someone who brings:

• In-depth knowledge of adult social care, or related sectors such as criminal justice, housing and homelessness, or mental health
• Experience in facilitation and delivering learning, including workshops and webinars
• A strong understanding of research, policy, and practice frameworks
• Skills in knowledge mobilisation, with a passion for co-production and evidence implementation
• Proven experience in relationship management
• Excellent communication skills, including confident public speaking
• The ability to manage competing priorities and work flexibly (including occasional travel and overnight stays)

Research in Practice

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across the adults and children’s social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break

Employee Assistance Programme

Closing date: 8am, Friday 10th July 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible .

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Research and Development Officer
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE)
Salary: £34,408 per annum, FTE (£27,526 per annum for 28 hours per week), with annual salary increments for the first three years
Location: Homebased – however NCB and RiP has offices in Sheffield, Newton Abbot, London and Belfast that staff can work from should they choose.

The Vacancy

We are looking for a talented Research and Development Officer to join our children and families team at Research in Practice. In this role you will develop and deliver accessible content and learning activities that promote evidence-informed practice and policy across child and family social care, youth and family justice as part of our annual delivery programme for our partners. You will also be involved in the delivery of commissioned project work.

The successful candidate will have experience designing and delivering resources, workshops, webinars, and events for a range of audiences, including senior leaders.

This is a fantastic opportunity for someone with strong written and editorial skills, excellent facilitation skills and who is confident distilling complex information into accessible learning materials. While the position requires engagement with and understanding of research, it is not a primary research role.

Key responsibilities are:

• Producing evidence-informed practice and policy resources in a range of formats (e.g. publications, videos, podcasts, animations). This includes evidence scoping, content development, commissioning, project management, editing, writing and quality assuring resources from inception to publication.
• Leading the development and delivery of concise, accessible content and learning activities to enable the development of evidence-informed practice and policy in the sector.
• Developing and facilitating learning sessions and events with a range of participants, including senior leaders across the sector.
• Working on a range of commissioned project work, from development/design through to analysis; presenting findings on completion and representing Research in Practice in project teams with academic and practice partners.
• Building strong relationships with sector experts and effectively managing relationships with authors, facilitators, people with lived experience and those working in research, policy and practice.

Research in Practice

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across the adults and children’s social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Closing date: 8am, Wednesday 8th July 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

• 37 hours per week
• £40,000 – £42,000 per annum plus 6% pension contribution
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a values-led professional with strong digital project skills and a deep commitment to survivor-centred, high-quality services.

Job Summary

As the Digital Project & Product Lead for the 247 Support Line, you will lead the transformation and continuous improvement of the organisation’s digital support line infrastructure, ensuring the technology and processes that underpin survivor support are effective, resilient, and user centred.

This role sits at the intersection of project delivery, product management, and a genuine commitment to the survivors RCEW serves. The right candidate will understand that technology is only as good as the humans who use it and will bring both rigour and empathy to everything they do.

You will be responsible for the end-to-end delivery which, includes defining the product requirements, technology evaluation, procurement, implementation, onboarding, and ongoing optimisation. Working closely with operational teams, suppliers, and stakeholders, you will ensure that our support line products enable support workers to deliver high-quality, accessible services.

Key Responsibilities

 Programme Delivery

· Own and drive the support centre improvement programme from procurement through to live operation, ensuring delivery on time and within budget

· Manage supplier relationships, coordinate and input into the evaluation of bids, and identify, track, and mitigate risks throughout the programme

· Maintain clear, accessible project documentation and provide regular progress updates to senior stakeholders

· Coordinate across internal teams (services, technology, legal, finance) and external partners to keep work aligned and moving

Product & Solution Ownership

· Act as product owner for the support centre platform: defining requirements which meet the needs of support workers and service users

·  As part of a team you’ll evaluate technology options against a set of agreed criteria, with a focus on fitness for purpose, data security and value for money

·  Oversee the bespoke configuration of the chosen platform, working closely with the supplier

· Collaborate with the Head of Service to and I.T Lead to onboard and train the team, ensuring support line workers feel confident and prepared from day one

· Following go-live, take responsibility for the continued health and development of the support centre platform and identify improvement opportunities

·  Champion best practice in digital service design and products across the organisation, building internal capability over time

Information Governance & Data Protection

· Work closely with RCEW's Data Protection Officer and Senior leadership to ensure all aspects of the programme comply with relevant data legislation

Person Specification*

· A proven track record of successfully delivering digital or technology projects on time and within budget

· Able to manage multiple workstreams simultaneously in a fast-paced environment with evolving priorities

·  Ability to assess complex situations, identify blockers, and develop pragmatic solutions

· Ability to gather and translate user needs into product requirements; comfortable working with service design principles and working iteratively to develop or improve digital products

·  Experience and understanding of contact centre software, CRM, and/or case management platforms

·  Proven ability to work across diverse teams and communicate clearly with both technical and non-technical audiences

·  Thorough knowledge of UK GDPR and able to handle highly sensitive personal data and engage with difficult subject matter with care and professionalism

· A team player who builds trust quickly and works effectively across organisational boundaries

· Self-starter who can work autonomously, flag problems early, and drive work forward without constant direction

· A genuine commitment to RCEW's mission to end sexual violence and support survivors

Personal Attributes

We are looking for a skilled and versatile digital professional who combines strong delivery skills with product thinking. You do not need to be a technical expert, but you do need to be confident working with technology suppliers, communicating with both technical and non-technical stakeholders, and making sound decisions under pressure.

Above all, we are looking for someone who understands the importance of the work RCEW does and has a strong track record of delivering digital projects effectively.

Success in the role of Digital Project & Product Lead for the Support Line is determined by the ability to lead and coordinate the successful delivery of digital projects that enhance the effectiveness, resilience, and user experience of the national 24/7 Support Line. Working collaboratively with suppliers, internal teams, operational colleagues, and key stakeholders, the role will ensure that digital solutions are implemented safely, on time, and in line with service requirements.

Key measures of success include:

• Strong supplier engagement and stakeholder collaboration result in agreed solution designs that meet the operational needs of the Support Line.
• A robust project plan is developed and managed in partnership with suppliers, with key milestones achieved within agreed timescales.
• Virtual Contact Centre (VCC) upgrades are configured and delivered in accordance with agreed specifications, supporting improved service delivery and performance.
• Integration testing with existing systems is completed successfully, with issues identified, resolved, and signed off before implementation.
• Operating procedures, user guidance, and supporting documentation are developed or updated to reflect new processes and system functionality.
• Comprehensive training materials are produced, enabling Support Line staff and delivery partners to effectively use new systems and features.
• Training is delivered to relevant colleagues and stakeholders, ensuring operational readiness and confidence ahead of implementation.
• A structured Go Live readiness review confirms that technical, operational, governance, and business readiness criteria have been met before deployment.
• The VCC upgrades are launched successfully with minimal disruption to Support Line operations, supported by effective implementation planning, monitoring, and post-launch issue resolution to maximise adoption and service benefits.

HOW TO APPLY

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

RCEW is committed to equal opportunities and actively encourages applications from people with lived experience of sexual violence, and from people from communities which are under-represented in our workforce, including Black and minoritised communities, disabled people, and LGBTQ+ people.

All roles at RCEW are subject to an enhanced DBS check. The post-holder will have access to sensitive data relating to survivors of sexual violence and must demonstrate the highest standards of discretion and data security.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

Location: Fully remote with flexible working arrangements but with your home base being in the East Midlands to allow easy travel to Warm Welcome Spaces in the region

Salary: £28,387

Contract: We are open to this role being part time (0.8FTE minimum preferred) or full time. We offer fully flexible working.

Closing date for applications: 12th July

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: 23rd July

Start Date: ASAP

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 6,300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. 

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us – we are now in our second year of our five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. We now have approximately 3.5 million visitors to Warm Welcome Spaces each year. In January we delivered a hugely successful second ever Warm Welcome Week in collaboration with a wide variety of partners. 

 

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.

We are expanding our programmes and partnership team and so we are looking for a Warm Welcome Space Support Coordinator (based in the East Midlands). 

If you are brilliant at engaging with a wide variety of organisations and individuals, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.

To support the range and depth of opportunities we can offer to Warm Welcome Spaces, we are looking for a Spaces Support Coordinator to work primarily on supporting our Champions programme, as well as other exciting programme opportunities, to ensure they are as successful as possible in delivering impact for Spaces by meeting their targets. 

We’re looking for someone who thrives on the variety of connecting with a huge range of people and who is organised and systematic while at the same time has room for creativity, learning and innovation. You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills. 

Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your skills and expertise within this role

Warm Welcome Responsibilities

Working closely with the Warm Welcome Spaces Support Manager and wider team your primary responsibility will be to provide Project Coordination related to projects that are designed to support Warm Welcome Spaces, taking ownership of specific projects and tasks as required, including;

Project Coordination:

• Owns and manages parts of a project and ensures successful delivery - for example within the Warm Welcome Champions Programme or Partnership volunteering opportunities to benefit Spaces. This will include organising specific events as part of wider projects

• Develops project plans and timelines and maintains updates and progress

• Communicates clearly about a project and ensures the project is keeping to the planned timeline and outcomes, identifying any delivery challenges quickly

• Understands key responsibilities and can clearly articulate role within projects

• Responding to and fielding enquiries related to projects as appropriate

• Taking meeting minutes and chairing meetings when needed

• Collecting and entering data for various spreadsheets and documents efficiently

• Maintaining and updating information on our CRM tool

• Ensuring project documents are responsibly and securely stored and updated on the GDrive

• Builds positive relationships with partners and delivers expected outcomes on projects in partnership with them

Warm Welcome Space Support:

• Organising, supporting and attending Space visits, special events or volunteering opportunities to build relationships with Spaces and partners

• Ensuring the smooth running of in person events and visits with Warm Welcome Spaces

• Recording key insights and information during Space visits to ensure we have key impact and reporting data, as well as information to help us to continue to learn and improve our support for Spaces

Communication support:

• Supporting with communications e.g. storygathering at events or space visits 

• Creating presentations for meetings and events as needed

• Liaising with stakeholders and funders in a timely manner as required

• Writing up stories about spaces visited that can be published on the website 

Teamworking:

• Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows

• Other responsibilities commensurate with the post

Person specification

We are looking for candidates with the following skills and experience: Please respond to these in your application

• Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence

• Some experience in supporting community partnership projects in collaboration with cross sector partners, including Local Authorities, Voluntary, Community, Social Enterprise and Faith Sector Organisations 

• Understanding of Asset Based Community Development (ABCD) approaches in recognising and celebrating the expertise and experiences of local community groups

• A good team player who is quick and willing to respond to the needs of others by pitching in and helping with tasks

• Understanding and commitment to our values - Being Inclusive, Collaborative and Courageous

• Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools including a CRM system

• Able to build relationships and work well with a range of stakeholders from a variety of backgrounds. Have a good understanding and commitment to promoting Equality, Diversity and Inclusion in practice throughout your work.

• Understanding of gathering data and encouraging learning from monitoring, evaluation, and impact assessment

• Highly organised and details-focussed

• Excellent communication skills and experience of sharing information in clear, concise and easy-to-understand formats across a range of mediums, to a range of audiences.

• Confident to take the initiative and solve problems pro-actively

• Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities

• Willing to work flexibly, which may occasionally require working out of normal working hours

• Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)

• Have the right to work in the UK

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:

• Committed to the power of relationships to facilitate social change 

• Collaborative, inclusive, ambitious, aligning with our core values 

• Self-starters with high levels of commitment, energy and motivation 

• Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context 

• Calm under pressure, and can adapt quickly in a fast-paced environment 

• Willing to pitch in to help other team members if needed 

•  Organised with effective time management skills. 

Working Arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester, York and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK. 

• This role is fully remote, with flexible working arrangements. 

• All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

For more information on how to apply, please view the attached role description. 

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. 

Team and role overview 

At Marie Curie, our Case for Support team plays a vital role in the delivery of our strategy and supporting fundraising growth, by creating compelling cases for support and innovative propositions for our highest-value campaigns. Working alongside passionate, purpose-driven professionals, you’ll help us maximize impact and create meaningful connections with our supporters. 

As a Case for Support Lead, you will be instrumental in developing impactful narratives that resonate with our supporters and drive our mission forward. Your work will provide essential, up-to-date information about our clinical services, research and policy work. This will support all fundraising teams to build accurate and inspiring fundraising campaigns. By identifying funding opportunities and crafting tailored cases for support, you’ll ensure that our high-value fundraising teams continue to achieve transformational impact. 

What you will be doing:

• Create compelling case for support narratives about all aspects of Marie Curie’s work, articulating the need, solution, and impact for various audiences. 
• Collaborate with service, policy, and research teams to gain a deep understanding of their work and goals, gathering insights to support funding applications and campaigns. 
• Work closely with high-value income streams, supporting Trusts & Foundations, Philanthropy and Corporate teams by coordinating with internal stakeholders to develop compelling propositions. 
• Provide all fundraising teams with accurate, self-service information, including writing narratives and interpreting data. 
• Delivery of online Discovery Sessions with fundraising teams to improve their understanding of our cause. 

What we are looking for: 

• Proven experience in fundraising, service delivery, cause-led communications, or evaluation work. 
• Creative thinker with an independent, autonomous approach to work. 
• Strong communication skills to inspire others and positively influence opinions, with the ability to gain respect at all levels and drive practical, meaningful change. 
• Skilled at understanding and interpreting complex information and data and articulating it in a compelling way, both in writing and verbally. 
• Excellent people skills with a proven ability to integrate quickly into complex organizations. 
• Financial literacy with experience in interpreting budget information. 

Please see the full job description  

Additional Information

Application & Interview Process 

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. 
• Close date for applications but may close early: 2nd July 2026 
• Interviews due to take place 9th and 13th July2026 

** Important we encourage you to apply early as we may close the job advert sooner after receiving a sufficient number of suitable applications**. 

Salary: £36,900 to £39,900 

Contract:Permanent Full-Time 35 hours per week

Based: Remote based within the United Kingdom, occasional travel may be required travel costs covered 

Benefits you’ll LOVE: 

• Flexible working. We’re happy to discuss flexible working at the interview stage. 
• 25 days annual leave (exclusive of Bank Holidays) 
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) 
• Loan schemes for bikes; computers and season tickets 
• Continuous professional development opportunities. 
• Industry-leading training programmes 
• Wellbeing and Employee Assistance Programmes 
• Enhanced bereavement, family friendly and sickness benefits 
• Access to Blue Light Card membership 
• Subsidised Eye Care 

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.