One off volunteer opportunity volunteer jobs in Waltham cross, hertfordshire

Location: London-only (a minimum of three days in our South London Centre per week) 

1st stage interviews: 01/06 and 02/06

2nd stage interviews: 09/06

At The King's Trust, every relationship we build helps young people across the UK turn potential into opportunity. As a Senior Head of Collective Philanthropy, based in London, you will lead one of our most influential fundraising portfolios, shaping high-value collective giving that fuels life-changing programmes. You will oversee flagship initiatives, Women Supporting Women and the Enterprise Fellowship, working at the heart of a charity that blends entrepreneurial drive with deep social impact. 

This is a senior leadership role with real scope. You will inspire and empower a specialist team to deliver multi-million-pound income, stewarding six and seven-figure gifts while developing new networks of committed supporters. Working closely with senior volunteers, trustees, ambassadors and colleagues across the Trust, you will create compelling philanthropic opportunities that reflect both donor ambition and the realities facing young people today. Strategic thinking, disciplined financial management and first-class relationship-building sit at the centre of your work. 

Joining The King's Trust means joining an organisation defined by optimism, integrity and belief in young people. From our South London Centre, you will play a visible role during a landmark period for the charity, helping shape the future of collective philanthropy while modelling inclusive, values-led leadership. This is a rare opportunity to combine senior fundraising expertise with a clear social mission and lasting national impact. 

What happens next?  

Please submit a CV and a Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Senior Head of Collective Philanthropy? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Senior Head of Collective Philanthropy! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Job Title:

Front of House, Concierge/Receptionist

Team/Department:

House & Conferencing / Finance & Services

Hours: 

Job Share – 25 Hours per week (0.625 FTE)

Salary Range:

£32,000 - £35,000 FTE per annum

Contract:

Fixed Term to Permanent (12 Months)

Reporting to:

House & Conferencing Manager

Other Key Relationships:

Director of Finance & Services

House Maintenance Manager

HR & Compliance Officer (Health & Safety)

All Tenants and Staff of Mothers Union

Mothers Union 

Mothers’ Union is a women-led, international Christian movement dedicated to ending poverty, violence and social injustice in communities in the UK and around the world. 

Active for 150 years, with over 4 million members in approximately 84 countries, we work with people of all faiths and none, transforming lives, strengthening families and communities, and advocating for meaningful change.

Rooted in kindness, faith and compassionate action, we strive to create a better future where everyone has the opportunity and resources to thrive.

Role Purpose

The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union, called Mary Sumner House, acting as the primary point of contact for all visitors, tenants, and clients. This role is responsible for delivering a professional, secure, and high-quality front-of-house experience while supporting the smooth day-to-day operation of a busy conference and office environment within a Grade II listed building in Westminster.

The postholder will ensure the effective coordination of meeting room bookings, uphold security and health & safety standards, and contribute to maintaining an exceptional environment that reflects the organisation’s values. Working independently and collaboratively, they will support the broader facilities and tenant management and conference operations.

Core Responsibilities

· To provide a professional, welcoming and secure “front of house” service for Mothers’ Union, acting as the first point of contact for all visitors, members, guests, tenants and clients.

· To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures.

· To assist with meeting-room bookings.

· To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs.

· To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols.

Detailed Tasks

Front of House / Reception

1. Welcome visitors, guests, tenants and clients warmly and professionally, ensuring a first-class, personalised and memorable experience for every arrival and departure.
2. Manage VIP arrivals and departures with seamless, attentive and personalised service.
3. Greet and assist professionally; provide information, directions, to desired locations and general support as required.
4. Answer mainline overflow calls, in addition to routed room booking calls and respond to emails courteously, promptly and efficiently, redirecting or handling enquiries appropriately.
5. Deal with any queries or concerns from guests/clients with professionalism and problem-solving skills.
6. Create and maintain positive rapport and excellent professional relationships with guests, clients, tenants and team members.
7. Ensure all internal and external clients feel valued and supported at all times.
8. Receive, and distribute incoming post and deliveries acting as the building’s Post Master to include franking the outgoing MU related post.
9. Maintain general tidiness, cleanliness and a professional standard in all front-of-house areas and customer suites.

Security

1. Sign in all visitors and issue access passes to contractors in accordance with building procedures.
2. Maintain lobby presence and ensure entrance doors are covered at all times.
3. Assist in emergency situations (including fire evacuations, incident isolations and drills) and ensure common areas and fire exits remain clear.
4. Understand and strictly adhere to health & safety policies, security measures, building access control protocols and SOPs.

Conferencing & Meeting Room Support

1. To handle enquiries, take and manage bookings for meeting rooms.
2. In the absence of the Conference Manager, cover bookings, administration and liaison with the facilities team to ensure rooms are set up correctly with refreshments and AV equipment.

General MU Operational Support

1. Contribute to the continuous improvement of front-of-house services and operational processes within Mary Sumner House.

2. Undertake any other duties as may reasonably be required by your Line Manager or Department Director, in line with the scope and responsibilities of the role to support the wider organisation.

Working for Mothers Union

Detailed package, benefits and wellbeing package:

· 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break (pro rata for part-time staff) given at the discretion of Mothers’ Union

· 2 days paid volunteering leave (pro rata for part-time staff)

· Employer pension scheme with 7% employer contribution

· Enhanced maternity, paternity and adoption leave and pay

· Employee Assistance Programme including Virtual GP and Coaching

· Life Assurance

· Annual Season Ticket Loan

· Bike purchase salary sacrifice scheme (Cycle2Work)

· Eye care voucher and an allowance towards glasses

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London and does not fall under the organisational hybrid working policy due to the nature of the position.

Working pattern is flexible for the right combination of individuals, and will be agreed in conversation with the other candidate due to the nature of the job share.

We are looking to cover the hours of 8am to 6pm, Monday to Friday ideally split into morning and afternoon shifts to allow lunchtime cover, flexibility during busier periods and sustainability to provide appropriate cover for each other during periods of annual leave.

How to Apply

Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.

We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that.

Application Deadline – 31st May 2026

Right to Work

Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed. Mothers’ Union unfortunately, is not in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK on a permanent basis or for at least the duration of the fixed term of 12 months.

DBS Checks

This vacancy is subject to a DBS check if you are successfully selected.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Diversity & Inclusion

Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role.

We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

Safeguarding Policy

Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.

Person Specification

AREAS AND CRITERIA

ESSENTIAL

DESIRABLE

Skills and Experience

Minimum 2 years’ experience in a corporate, administrative or luxury hospitality role

Experience in front of house and reception procedures, within a conferencing environment

General understanding of the charity sector and what motivates the individuals that choose this line of work

Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office, especially Excel 

Experience using and interacting with iVVy (Conferencing Management) and Dynamics 365 (CRM Database)

Impeccable personal presentation; confident, welcoming and professional demeanour

Strong customer-service focus with genuine interest in people; friendly, calm and approachable

Strong communication and interpersonal skills for communicating face-to-face, in writing and by telephone with individuals at all levels

Excellent organisational, and time management skills

Evidence of working in a team and contributing to a diverse and collaborative working environment

Experience of liaising with, negotiating and managing relationships with external organisations, teams, and individuals

Personality Characteristics

ESSENTIAL

DESIRABLE

· To have a genuine commitment to the values and ethos of the Mothers Union as a Christian faith-based movement

A great team player with a pro-active, confident, and positive approach and the ability to contribute to a culture of collaborative working

The ability to work with good humour, tact, and diplomacy and to maintain confidentiality

· Positive attitude

· Ability to meet deadlines, and to work under pressure when required

Attention to detail and accuracy

Proactive and able to work well independently as well as part of a team

Passionate about achieving excellence through continual learning

Do you believe every young person deserves the chance to dream big about their future? At MyBigCareer, that belief drives everything we do.

We're a small but mighty charity supporting young people aged 11–18 from underserved communities across London and the North East, helping them build the knowledge, confidence and connections to thrive in the world of work. Since 2013 we've supported over 20,000 young people through personalised careers guidance, coaching and employability programmes, working alongside schools, corporate partners and a network of more than 300 inspirational volunteers.

The role

This is a dual-focus role sitting right at the heart of how we deliver our impact. You'll lead our volunteer programme nationally; recruiting, training and supporting the coaches and volunteers who deliver our programmes, while also overseeing programme delivery across our London partner schools.

On the volunteer side, you'll manage the full volunteer journey from recruitment and DBS checks through to training, engagement and retention, and act as our organisation's DBS Lead. On the delivery side, you'll coordinate and deliver MyBigCareer programmes in London, acting as a key relationship holder for school partners and ensuring young people receive consistently high-quality careers guidance and employability support.

This is a hands-on role for someone equally comfortable with strategic coordination and direct delivery, who thrives in a close-knit, values-led small team.

About you

You'll bring experience in volunteer management, programme coordination or a similar role, ideally in the charity or education sector. You'll be a confident communicator, a natural relationship builder, and someone who cares deeply about equity and social mobility.

Essential experience and skills include:

• Experience managing or coordinating volunteers, ideally in a charity, education or community setting
• Experience coordinating or delivering programmes or projects with multiple stakeholders
• Strong organisational skills and the ability to manage competing priorities
• Confidence delivering workshops, training or presentations to groups
• Sound understanding of safeguarding principles
• Competent with Microsoft Office, Google Workspace and CRM systems

Desirable:

• Experience in or with schools or education settings
• Experience as or supporting a DBS Lead
• Knowledge of or connections to London communities
• Lived experience of the inequalities faced by the young people we support

Our values

Compassion First. Dream Big. Empower Others. Act with Purpose. It's really important to us that whoever joins us lives and works by these values and is at their best working collaboratively in a small, mission-driven team.

The details

• Salary: £30,000–£32,500 FTE (pro rata for part time)
• Permanent contract, full time (37hrs) or part time (minimum 30hrs) considered
• Hybrid; home-based with at least weekly travel to London and occasional UK travel
• 27 days annual leave + bank holidays + Christmas closure
• Target start date: August 2026
• Enhanced DBS check required

We particularly welcome applications from people with lived experience of the inequalities faced by the young people we support, and from those with existing knowledge of or connections to London communities.

Closing date: 13th May 2026 1st round interviews: w/c 1st June | 2nd round: w/c 8th June

We are launching something rare. Lighthouse is the clearest expression yet of what Under One Sky has been building towards for over a decade - a space rooted in care, consistency, and the belief that people can rebuild their lives when they are met with dignity and trust. At our core is something simple but powerful: a commitment to human connection.

We take our work seriously, because the stakes are high, but we try not to take ourselves too seriously. There is discipline in how we deliver, but also warmth, openness, and moments of joy that matter just as much.

Lighthouse represents a step change for us. It is the point where our ambition is fully realised - moving beyond outreach into a structured, sustained environment where people can stabilise, reconnect, and move forward. We want Lighthouse to be exceptional - not only for the people we serve, but something that sets a standard others look to and learn from. 

We are looking for two people who want to help shape and run this with us. This is not a role to simply manage a programme; it is an opportunity to co-create it. We are looking for people who combine initiative with reliability - individuals who are grounded, thoughtful, and willing to take ownership. People who care deeply about purpose, who value relationships, and who bring energy and discipline to their work. These roles are for people who want to build something meaningful and do it brilliantly.

About Under One Sky & The Lighthouse

Under One Sky works alongside people experiencing homelessness to provide practical support, human connection, and pathways toward greater stability. 

Lighthouse creates the conditions for people who have experienced homelessness to move beyond survival and begin rebuilding their lives. Over twelve weeks, small cohorts come together in a consistent, supportive space where confidence grows, relationships are rebuilt, and people reconnect with their sense of direction and possibility.

Through outreach, partnership working, and volunteer-led programmes, we aim to create spaces where people are treated with dignity, trust, and consistency.

The role

The Programme Manager leads the operational delivery of Lighthouse, ensuring the programme runs safely, reliably, and to a consistently high standard across the programme week. This role sits at the centre of the work - creating the conditions that allow Lighthouse to function with both structure and humanity.

Lighthouse operates in a dynamic environment where participant needs, operational demands, and volunteer teams intersect daily. You will bring clarity and calm to that complexity, maintaining strong systems and organisation while responding thoughtfully and decisively to what emerges in real time.

You will take ownership of the systems, planning, and operational coordination that underpin delivery. This includes overseeing key sessions, ensuring volunteers are well supported, and maintaining a physical space that is safe, welcoming, and well run. Your role is to make sure Lighthouse works - consistently, reliably, and with care.

You will also play a central role in shaping how Lighthouse develops over time. By observing how delivery works in practice, you will identify what can be strengthened and translate this into practical improvements. This requires sound judgement, attention to detail, and a commitment to doing things well.

You will work closely with the Engagement Manager to ensure Lighthouse remains both operationally strong and deeply responsive to the people it serves.

Key responsibilities

Operational leadership

• Lead the day-to-day operational delivery of the Lighthouse 
• Plan and coordinate the weekly programme schedule, ensuring delivery is reliable and consistent
• Ensure sessions are well staffed and supported by volunteers and team members
• Provide operational leadership during high-demand sessions
• Respond calmly and effectively to challenges if they arise

Programme systems and coordination

• Develop and maintain systems that support consistent high-quality delivery
• Coordinate logistics including spaces, equipment, supplies, and delivery resources
• Support budgeting, resource planning, and cost oversight
• Maintain clear and consistently applied operational processes 

Space and facilities management

• Ensure the Lighthouse space is safe, organised, and ready for delivery
• Oversee opening and closing procedures 
• Coordinate setup and breakdown of delivery areas, equipment, and supplies
• Maintain a welcoming, well-structured environment for participants, volunteers, and staff
• Liaise with venue partners or building managers where required

Volunteer coordination

• Coordinate volunteer scheduling and session rotas across the programme week
• Ensure sessions are appropriately supported by volunteers
• Maintain clear and timely communication with volunteers 

Programme monitoring

• Ensure delivery data is recorded accurately and consistently
• Maintain operational records to support reporting and learning
• Support monitoring of delivery against agreed objectives and metrics

Programme development and operational improvement

• Monitor how Lighthouse operates in practice and identify opportunities to strengthen delivery
• Translate learning from day-to-day delivery into practical adjustments to programme design, scheduling, and systems
• Work with the Engagement Manager and the Co-Leads to implement improvements
• Ensure changes are communicated clearly and embedded across volunteers and teams

Operational partnerships

• Coordinate practical relationships with venues, delivery partners, and collaborators
• Manage operational arrangements for Lighthouse sessions
• Ensure partnerships support reliable and well-organised programme delivery

Requirements

About you

This role requires someone who is organised, decisive, and comfortable taking responsibility in a complex delivery environment.

You will be able to maintain structure and clarity even when situations change quickly. You will bring a calm and practical approach to problem-solving and be confident supporting volunteers and teams during live programme delivery.

You will likely bring:

• significant experience coordinating programmes, projects, or complex operations

• the ability to manage multiple moving parts while maintaining attention to detail

• confidence making practical decisions in real time

• experience supporting teams or volunteers in delivery environments

• strong organisational discipline and systems thinking

• a commitment to dignity and respect when working alongside people experiencing homelessness

Working pattern

Lighthouse operates primarily between 8:00am and 8:00pm, with occasional evening events. Programme delivery is supported by a team of volunteers.

The two Managers coordinate their working schedules to ensure presence during key delivery periods across the programme week.

Working patterns are flexible and planned collaboratively to support delivery while maintaining sustainable workloads.

Lighthouse Management Structure

Lighthouse is delivered through a shared model, with two Managers working together to ensure the programme remains a safe, consistent, and dignified space for people experiencing homelessness.

Delivering this well requires both strong programme organisation and careful, trauma-informed engagement with participants.

The two Managers hold complementary responsibilities that ensure Lighthouse is both well-run and deeply responsive to the people it serves. While each role leads on specific areas of the programme, they work closely together to maintain consistent standards, clear communication, and a reliable experience for participants.

Joint responsibilities

Together the Managers ensure that Lighthouse operates with consistency, safety and care:

• Participants experience Lighthouse as a safe and welcoming space where they are treated with dignity and respect.

• Delivery remains trauma-informed, relational, and grounded in Under One Sky’s values of presence, trust, and follow-through.

• Lighthouse sessions are appropriately staffed, with volunteers and team members supported to deliver confidently and reliably.

• Safeguarding is embedded into day-to-day delivery, with clear processes for responding to disclosures, incidents, risk, and vulnerability.

• Participant needs, concerns, and wellbeing are recognised early and responded to appropriately.

• Volunteers and staff are supported to hold clear boundaries while maintaining compassion and respect.

• Communication and follow-through are strong so participants do not experience gaps, confusion, or inconsistent responses.

• Lighthouse maintains a high standard of care, professionalism, and stability across the programme week.

Culture and approach

The Managers help shape the tone of Lighthouse through calm, grounded leadership and consistent presence within the programme.

They help ensure Lighthouse remains a place where participants feel:

• seen and respected

• safe and protected

• met with consistency rather than unpredictability

• supported without judgement

• able to access help with dignity

They create the conditions for volunteers and staff to provide meaningful support while ensuring Lighthouse remains structured, accountable, and deeply human.

The role

The Engagement Manager leads the relational and safeguarding delivery of Lighthouse, ensuring the programme is experienced as a place of dignity, trust, and consistency for every participant. This role sits at the centre of the work - shaping how Lighthouse feels, how people are received, and how support is experienced in practice.

Lighthouse operates in a dynamic environment where participant needs, operational demands, and volunteer teams intersect daily. You will bring presence, judgement, and emotional intelligence to that space, maintaining strong relational consistency while responding thoughtfully and appropriately to what emerges in real time.

You will take ownership of participant engagement across the programme. This includes building trusted relationships, maintaining strong safeguarding practice, and supporting volunteers to engage in ways that are respectful, boundaried, and trauma-informed. Your role is to ensure Lighthouse is not only well run, but deeply human - a place where people feel seen, respected, and supported.

You will also play a central role in shaping how Lighthouse supports people beyond immediate engagement. By understanding participant journeys and needs, you will help strengthen pathways into stability, connection, and opportunity. This requires sound judgement, relational skill, and the ability to translate insight into practical support.

You will work closely with the Programme Manager to ensure Lighthouse remains both operationally strong and deeply responsive to the people it serves.

Key responsibilities

Participant engagement and presence

• Lead participant engagement across Lighthouse delivery
• Build consistent, trusted relationships with participants
• Maintain a visible, calm, and grounded presence during programme sessions
• Help ensure participants feel recognised, welcomed, and respected

Participant wellbeing and support

• Recognise emerging participant needs and respond appropriately
• Support participants to access information, services, and appropriate support
• Help maintain a safe, respectful, and inclusive programme environment
• Ensure participant experience remains consistent and well held

Safeguarding leadership

• Lead safeguarding practice across the programme
• Coordinate safeguarding processes, documentation, and follow-up
• Respond appropriately to safeguarding concerns and incidents
• Ensure safeguarding procedures and escalation pathways are consistently followed
• Exercise sound judgement in complex or sensitive situations

Volunteer support and guidance

• Support volunteers to engage confidently and appropriately with participants
• Provide guidance on boundaries, relational approaches, and safeguarding awareness
• Help create a volunteer culture that is consistent, compassionate, and well supported
• Ensure volunteers feel clear, confident, and supported in their roles

Partnerships, referrals, and pathways

• Build and maintain relationships with outreach teams, support services, and sector partners
• Coordinate referrals and connections to external services where appropriate
• Develop pathways into employment, training, and longer-term stability
• Liaise with employers and partner organisations connected to participant opportunities
• Strengthen the network of support available to participants beyond Lighthouse

Requirements

About you

This role requires someone who is grounded, perceptive, and confident taking responsibility within a complex, people-centred environment.

You will be able to build trust quickly while maintaining clear boundaries and professional consistency. You will bring a calm, thoughtful presence and be comfortable navigating emotionally complex situations with care and sound judgement.

You will likely bring:

• significant experience working alongside vulnerable or marginalised communities
• strong interpersonal and relationship-building skills
• knowledge of safeguarding practice and working with vulnerable adults
• confidence navigating complex or emotionally demanding situations
• the ability to remain calm, consistent, and thoughtful under pressure
• a deep commitment to dignity, respect, and trauma-informed practice

Working pattern

Lighthouse operates primarily between 8:00am and 8:00pm, with occasional evening events. Programme delivery is supported by a team of volunteers.

The two Managers coordinate their working schedules to ensure presence during key delivery periods across the programme week.

Working patterns are flexible and planned collaboratively to support delivery while maintaining sustainable workloads.

Lighthouse Management Structure

Lighthouse is delivered through a shared model, with two Managers working together to ensure the programme remains a safe, consistent, and dignified space for people experiencing homelessness.

Delivering this well requires both strong programme organisation and careful, trauma-informed engagement with participants.

The two Managers hold complementary responsibilities that ensure Lighthouse is both well-run and deeply responsive to the people it serves. While each role leads on specific areas of the programme, they work closely together to maintain consistent standards, clear communication, and a reliable experience for participants.

Joint responsibilities

Together the Managers ensure that Lighthouse operates with consistency, safety and care:

• Participants experience Lighthouse as a safe and welcoming space where they are treated with dignity and respect
• Delivery remains trauma-informed, relational, and grounded in Under One Sky’s values of presence, trust, and follow-through
• Lighthouse sessions are appropriately staffed, with volunteers and team members supported to deliver confidently and reliably
• Safeguarding is embedded into day-to-day delivery, with clear processes for responding to disclosures, incidents, risk, and vulnerability
• Participant needs, concerns, and wellbeing are recognised early and responded to appropriately
• Volunteers and staff are supported to hold clear boundaries while maintaining compassion and respect
• Communication and follow-through are strong so participants do not experience gaps, confusion, or inconsistent responses
• Lighthouse maintains a high standard of care, professionalism, and stability across the programme week

Culture and approach

The Managers help shape the tone of Lighthouse through calm, grounded leadership and consistent presence within the programme.

They help ensure the Lighthouse remains a place where participants feel:

• seen and respected
• safe and protected
• met with consistency rather than unpredictability
• supported without judgement
• able to access help with dignity

They create the conditions for volunteers and staff to provide meaningful support while ensuring Lighthouse remains structured, accountable, and deeply human.

The Referrals Coordinator supports women seeking asylum to access Women for Refugee Women’s (WRW) activities and the wider support they need. You will often be the first person a woman speaks to at WRW, so warmth, care, and trust are central to this role.

You will oversee referrals both into and out of WRW, ensuring women are supported to move safely and confidently between services. The role combines community‑based outreach, volunteer support, and clear administrative work, as part of a supportive hybrid team.

We are pleased to invite applications for the following opportunity:

Volunteer Coordinator

Hours:  37.5 hours per week

Salary: £38,000 per annum

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Volunteer Coordinator to work with our team across our London services.

We are particularly interested in recruiting someone who has lived experience of a substance use disorder, either direct or associative.

PLEASE NOTE: This role includes weekend working.

Closing date: Sunday, 10th May 2026

JOB DESCRIPTION: Volunteer Coordinator

TITLE: Volunteer Coordinator

SALARY: £38,000 per annum

HOURS: 37.5 hours per week

BASED AT: BoB Head Office (69 Warwick Road, Earls Court, London, SW5 9HB). The role will involve regular visits to our London services both during the week and at the weekend. There is the option for one day of hybrid working per week.

REPORTS TO: Head of Services

JOB PURPOSE: To cultivate, sustain and manage a volunteer pipeline to help with the effective delivery of our face-to-face services in London; enhance the development and wellbeing of our volunteer team(s), and support the volunteers in the facilitation of activities for our beneficiaries, supporting those who wish to do so to become ready for potential employment within the charity.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Volunteer management & development

· Support service managers to recruit, induct and train a cohort of volunteers from the local treatment and recovery community, as well as other local community members, ensuring they are trained and supported to undertake their roles safely and with confidence.

· Develop a range of volunteering pathways, with a focus on supporting those who identify as being in recovery as well as those still in structured treatment, creating opportunities that enhance social connectivity, build personal and professional skills, and provide meaningful activity.

· Work with service managers to ensure volunteers receive regular and appropriate supervision, and their wellbeing is monitored and supported.

· Work with service managers to ensure individuals are encouraged and supported to deliver a range of creative and socially based activities within our services, based upon their interests and life skills.

· Work with service managers to ensure volunteer inductions are conducted according to the policies of the charity and that accurate records of their volunteering are kept on our case management system.

· Deliver the five core training workshops in person at the services to the volunteer team(s) and work with the CEO to ensure the training is relevant, accurate and up to date.

· Support and encourage those volunteers who wish to do so to progress through the volunteer programme, attend the relevant training, and undertake the role of team leader, with a focus on potential employment within the charity and elsewhere.

· Work with the Senior Leadership Team to develop and enhance the volunteer offer across all of our London services.

· Support individuals with interview preparation and CV writing, with a focus on both job opportunities within the charity, peer support roles within the wider treatment systems, and other relevant opportunities as they arise.

2. Programme delivery & coordination

· Collaborate with local community organisations and partners to establish and deliver a programme of cultural, physical, and wellbeing activities that support social connection, encourage participation in safe social networks and help to improve mental and physical health.

· Plan, coordinate and evaluate activities with the wider staff team to ensure high-quality, trauma-informed opportunities for volunteers that support sustained recovery where appropriate.

· Work closely with local service managers to ensure referrals to other service providers where necessary to support the wellbeing of volunteers.

· Work with service managers to identify opportunities in the wider community that would support the development, wellbeing and social integration of volunteers where appropriate.

· Work with the senior leadership team to regularly review and revise the development of the volunteer programme to ensure its effective delivery.

· Work with the senior leadership team to ensure the programme delivers measurable outcomes that improve the life chances of the individuals accessing the programme.

3. Outreach & community inclusion

· Coordinate outreach sessions in the community with service managers and the volunteer team to increase the visibility of our services and develop wider partnership working and stakeholder management where appropriate.

· Identify external training sources that may be of benefit to the members of the volunteer team, and support individuals to access such training where appropriate.

· Work with our stakeholders and local drug and alcohol treatment providers to ensure that volunteering opportunities within the charity are available to anyone who wishes to apply, and individuals are supported to do so.

· Work with our stakeholders and local drug and alcohol treatment providers to ensure our volunteers are supported to access peer mentoring and volunteer opportunities within the wider treatment system where appropriate and required.

· Work with local volunteer centres and relevant local organisations, such as universities, to ensure volunteering opportunities within Build on Belief are advertised and available to any members of the wider community to wish to undertake them.

4. Project & financial administration

· Manage project goals and expenditure in line with set budgets, working with colleagues to ensure accurate monitoring, and reporting.

· Support service managers and support workers to ensure volunteer records are up to date and in line with policy and procedures.

· Ensure volunteering data is accurately recorded on our case management system and work with members of the senior leadership team to ensure relevant data is available for our partners, the Board of Trustees and other stakeholders when required.

· Work with service managers to ensure data is collected from our volunteer teams and service users for impact evaluations and case studies as required.

5. General

· Organize annual volunteer events as agreed with the Senior Leadership Team.

· To work with the Operations and Training Managers, Innovation and Development Manager and the Head of Services supporting the development of the weekend services and the management of volunteers.

· To contribute content for social media channels, the organisation’s website, and newsletter.

· To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation.

· To work with the Build on Belief staff team and the service providers where appropriate, to create a series of borough-wide volunteer pools to develop and improve the delivery of recovery orientated services in those locations.

NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees.

This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.

PERSON SPECIFICATION CRITERIA

The successful candidate will be able to demonstrate the following (E - Essential, D - Desirable):

· Experience of working or volunteering with service users and/or volunteers in either drug and alcohol services, the wider recovery field, associated areas such as homelessness or mental health and supporting those with complex needs (E)

· Experience of recruiting, supporting, or managing volunteers in a charity or community setting (E)

· Experience of planning, coordinating and delivering group activities or community events (E)

· Knowledge of barriers faced by people struggling with substance use and social isolation (E)

· Ability to build supportive relationships with volunteers and service users, particularly those with lived experience (E)

· Understanding of safeguarding, confidentiality and trauma-informed practice (E)

· Experience of partnership working with statutory or voluntary organisations (D)

· Experience of managing budgets or project resources, including monitoring expenditure and tracking outcomes (D)

· Experience of delivering presentations or training (D)

· Experience of working collaboratively within a wider staff team. (E)

Knowledge and Skills

· Proven people skills (i.e.: motivate, engage, supervise a team of volunteers and service users to deliver on the key aspects of the role.)

· Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, and practical ways to develop recovery capital.

· Demonstrable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.

· Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.

· Good IT skills, including proficiency in Microsoft Office and internal systems.

Personal qualities:

· The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.

· Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.

· Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.

· Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued.)

PLEASE NOTE: We especially encourage applications from individuals with direct or associative experience of a substance use disorder.

Build on Belief, April 2026.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives.

We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

We have an exciting opportunity for a Business Development Manager to join our team. Reporting directly to the Director of Income and Engagement, you will play a key role in securing and sustaining income to enable Carers First to grow its support and impact for carers. Your responsibilities would include: -

• Identifying, assessing and managing commissioned contract and funding opportunities aligned to Carers First’s strategic aims, maintaining a clear and intelligence‑led pipeline.

• Leading the development of compelling, high‑quality and cost‑effective bids and proposals for carers services and support (including re-securing existing contracts). Working with services, co-ordinating bid plans and bid teams to ensure a consistent, unified approach.

• Supporting the mobilisation of new contracts and services.

• Supporting delivery of the Income Generation Strategy, including leading on larger Trust, Foundation and grant applications where appropriate.

• Building effective relationships with commissioners, funders and partners to support business development and market engagement.

• Using quality, insight, outcomes data and carers’ feedback to strengthen bids, inform service improvement and support the development of innovative service models that improve outcomes for carers.

About you

To be successful in this role you will bring a strong mix of business development expertise, Local Authority commissioned contract success, sector knowledge and collaborative working, alongside a commitment to improving outcomes for carers, with;

• A strong track record of securing new Local Authority commissioned contracts and re securing existing contracts, with experience of commissioning and procurement processes in health, social care or the voluntary sector.

• Proven experience of leading bid development activity and bid teams, producing high quality, persuasive proposals within tight deadlines.

• Experience of senior stakeholder engagement and relationship management with commissioners, funders and partner organisations.

• A good understanding of health and care systems, including Local Authority and Integrated Care System priorities and pressures.

• Experience of service design and service improvement, working collaboratively with multi disciplinary teams and people with lived experience.

• Excellent organisational, programme and time management skills, with the ability to manage multiple workstreams simultaneously.

• Strong written and verbal communication skills, with the ability to analyse insight and impact data and translate this into learning, improvement and compelling cases for support.

• A collaborative, inclusive and supportive approach, with a commitment to equality, diversity and inclusion, and strong alignment with the values and mission of Carers First.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, visit the Carers First website and click on the ‘Apply Now’ button to begin your application.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

If you would like an informal conversation about the role, please contact Kate Kennard, Director of Innovation and Development, via our recruitment team to arrange a call.

Closing Date: Wednesday, 13 May 2026

Interviews: Successfully shortlisted candidates will be invited to a first round interview:

Stage 1: Online competence-based interview – Tuesday, 19 May 2026

Second‑round interviews will only be offered to those candidates who successfully meet the required criteria at the first interview as follows:

Stage 2: A face-to-face meeting in London with an interview panel – Tuesday, 26 May 2026. You will be required to do a presentation, and details will be provided in advance.

Carers First is an Equal Opportunities Employer

Positive       Collaborative        Ambitious

This is an exciting opportunity to be part of a passionate, supportive team and to help grow community and events frundraising directly enables Bipolar UK to reach more people, reduce harm, and save lives. You will be trusted to lead, encouraged to innovate, and supported to do your best work.This is a management role focussed on strategic planning, enabling delivery and leading a small team to perform at their best.

Working closely with the Director of Fundraising and alongside the Strategic Partnerships and Trusts teams, you will be responsible for setting clear plans, developing effective fundraising approaches, and ensuring strong systems, processes and supporter experiences are in place to drive sustainable income growth.

You will lead the delivery and development of community fundraising, challenge events, individual giving through community activity, and in-memory fundraising. A key part of the role will be developing a clear and engaging events and fundraising volunteer offer, including an effective induction process that enables volunteers to fundraise confidently on behalf of Bipolar UK.

This role requires a thoughtful, organised and people-centred manager who understands how to balance ambition with compassion in a mental health charity context.

Key Responsibilities

1. Strategic leadership and planning

• Develop and deliver a clear community and events fundraising strategy aligned with Bipolar UK’s wider fundraising and organisational goals.
• Translate strategy into achievable annual plans, income targets and team objectives.
• Use insight, data and evaluation to inform decision-making and continuous improvement.
• Work with the Director of Fundraising to forecast income, manage risk and maximise return on investment.

2. Community and events fundraising delivery

• Lead the planning, delivery and growth of a portfolio of community fundraising initiatives and challenge events, both in person and online.
• Ensure a consistently high-quality supporter experience across all community and events activity.
• Oversee web content and digital resources to support community and event fundraising
• Identify and develop new fundraising opportunities that align with Bipolar UK’s mission, values and supporter base.
• Act as an ambassador for Bipolar UK at key events when required.

3. Volunteer fundraising offer

• Develop a clear, accessible and motivating events and community fundraising volunteer offer.
• Design and implement an effective volunteer induction process, ensuring fundraisers feel confident, supported and well-equipped.
• Work with colleagues to ensure volunteer fundraising activity is aligned with safeguarding, wellbeing and organisational policies.

4. Digital campaigns and income growth

• Lead on the planning and delivery of digital-led community and events fundraising campaigns.
• Work collaboratively with Marketing and Communications colleagues to develop supporter journeys, content and communications that drive engagement and income.
• Develop approaches to grow connected income streams, including regular giving and in-memory giving, through community and digital activity.
• Monitor performance, assess impact and report clearly on outcomes and learning.

5. Supporter experience and stewardship

• Ensure supporters are stewarded with care, empathy and professionalism, recognising the personal connection many have to bipolar.
• Oversee thanking, updating and re-engagement activity to build long-term supporter relationships.
• Ensure accurate and compliant use of the CRM and fundraising data.

6. Team leadership and organisational contribution

• Line-manage and support the Fundraising Officer and Supporter Engagement Assistant, providing clear direction, coaching and development.
• Create a positive, supportive and high-performing team culture focused on impact and learning.
• Oversee income and expenditure for the community and events portfolio, monitoring budgets and performance against targets.
• Contribute to organisational planning, cross-team working and the development of efficient systems and processes.
• Evaluate performance and produce insight-led reports to support decision-making and improvement.
• Uphold Bipolar UK’s values at all times.

Essential Criteria

• Significant experience managing community and/or events fundraising, with a track record of achieving income and engagement targets.
• Experience of line-managing staff and leading a small team to deliver effectively.
• Strong planning and organisational skills, with experience translating strategy into delivery plans.
• Experience of managing budgets and reporting on performance and impact.
• Demonstrable experience of digital fundraising and use of online fundraising platforms.
• Experience working with volunteers or community fundraisers.
• Strong communication skills, with the ability to motivate and inspire others.
• Confidence using CRM systems and fundraising data.
• Knowledge of the UK charity sector, GDPR and fundraising best practice.
• A compassionate, values-led approach and confidence working in a mental health context.

Desirable Criteria

• Fundraising qualification or Chartered Institute of Fundraising membership.
• Lived experience of bipolar, or a close personal connection to someone affected by the condition.

We’re looking for a hands-on General Manager to lead an exciting new social enterprise in Lambeth — combining a busy bike repair workshop with a welcoming community café.

This is a unique opportunity to run and grow a business that not only serves the local community but also supports people with mental health challenges and other barriers to employment to gain skills, confidence and move into work.

You’ll oversee the day-to-day running of the bike shop and café, balancing commercial performance with meaningful social impact. This is a varied, fast-paced role where you’ll need to be proactive, organised and happy to get stuck in.

Abbevilles Bikes is part of First Step Trust, a charity with over 30 years’ experience supporting people into employment.

Key responsibilities:

• Leading daily operations across the bike shop and café
• Managing a small team and supporting volunteers
• Driving sales and working towards financial sustainability
• Delivering excellent customer service and building local relationships
• Supporting on-site training and development activity

What we’re looking for:

• Experience managing a service, project or small business
• A hands-on approach and confidence taking ownership
• Strong organisational and people management skills
• A commercial mindset with a passion for social impact

You don’t need to be a bike expert — just a willingness to learn.

What we offer:

• The chance to build and grow a new social enterprise
• A supportive and friendly working environment

Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £40,000 to £42,000 gross er annum, depending on experience

Closing Date: Monday 25 May 2026

Assessment Day at MSSC NSC: Tuesday 2 June 2026 

The Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.  

The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.

 About the role

The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.

Responsibilities

• To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows

• To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems  
• To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent  support to volunteers.

• To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers.

• To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner

• To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary

• To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks

• To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards

• To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.

Requirements

• Experience of leading the development and maintenance of digital volunteer management/ communication systems
• Experience of creating and maintaining complex automated workflows
• Experience of overseeing the administrative functions of a CRM system
• Experience of implementing, managing reviewing and refining administrative processes
• Experience of delivering a first-class service to clients or customers
• A strong understanding of the voluntary and community sector, ideally within the youth  sector
• Experience of managing or supervising a large team

Desirable 

• Experience of managing or supervising a team based remotely
• Experience of using Microsoft Forms and Power Automate or similar systems
• Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
• Experience of empowering a team to deliver a first-class customer service
• Experience of working with volunteers and the knowledge of how to ensure they are supported
• Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication
• Experience developing processes which are targeted at both internal and external audiences
• Experience of leading projects manging change with various stakeholders

For further information, please download the . If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. 

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Support Worker to join our friendly team and help support the continued work of our LifeSkills Plus team. You will provide intensive support to adults with complex needs who are further away from employment or training by using a strength-based approach, ensuring those accessing the programme receive appropriate practical and emotional support by visiting them at home or in the community.

The LifeSkills programme supports individuals and families to build their confidence, social networks, financial and employability skills. The LifeSkills Support Worker will work closely with the linked LifeSkills programme, entitled LifeSkills Open.

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
We are seeking an experienced fundraising professional to join us as Head of Fundraising. The successful candidate will play a pivotal role in shaping and delivering our fundraising strategy across community, events and volunteering, trusts and grants, corporate and philanthropy by crafting ambitious regional plans, nurturing high-performing teams, and driving excellence in supporter engagement and recognition. The Head of Fundraising will work collaboratively with the Individual Giving and Engagement team to drive new business pipelining and amplify fundraising campaigns, develop new fundraising products, and represent SCAA at external events and sector initiatives.

The ideal candidate will be an experienced team leader with significant experience working across a variety of fundraising disciplines and of developing and implementing fundraising strategies.

The successful candidate can be based from home, but this role will require regular travel to our bases at Perth and Aberdeen Airports and throughout Scotland. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Strong background in a variety of fundraising disciplines and a track record in growing fundraising income over multiple years within a charity, non-profit or values-led organisation.

• Experience of developing and implementing fundraising strategies aligned to organisational objectives.

• Experienced team leader who can motivate, inspire and guide others to deliver results.

• Strong understanding of data protection (GDPR), confidentiality and safeguarding requirements. 

• Strong knowledge of Scottish charity regulations, governance and compliance requirements.

• Demonstrated ability to manage budgets, financial processes, and procurement. 

• Experience delivering community fundraising products and scaling ideas that support donor acquisition and retention.

• Ability to use insight and ambition to shape pipeline and stewardship planning.

• Understanding of CRM systems.

Desirable

• Ability to deliver training to staff or volunteers on processes or systems. 

• Experience of community, events, volunteering and partnerships and philanthropy fundraising.

• Experience of working with Boards or Trustees in a fundraising context.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

First interviews will take place at our base at Perth Airport in Scone during the week commencing 25th May. Second stage interviews will be held at our Perth base the week commencing 1st June.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 10th May 2026. 

ID: 1782 Operational Manager, Northeast

Service: Stockton on Tees Family Time, Stockton Family Outreach & Volunteer service and South Tees Perinatal service

Salary: Grade 4 Point 34-38: £42,562 – £46,703 FTE (£34,049.60 - £37,362.40 per annum, pro rata for 29.6 hours per week)

- Additionally, £480 home-based allowance FTE per annum

Location: Home based

Hours: Part-time (up to 29.6 hours per week)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity to lead the operational delivery of services across Stockton on Tees and South Tees (Recar & Middlesbrough) area.  The Operational Manager will provide strategic and operational management to our services in the Northeast and line management of 2 - 3 service managers.

Stockton services are delivered under our successful strategic partnership with Stockton Borough Council. This unique partnership was formed nearly 5 years ago with the aim of transforming service provision using a collaborative approach to service development and innovation. Our South Tees Perinatal service operates over Redcar and Middlesborough and are just entering a 3 year extension to our current contract.

Main Responsibilities:

· Provide leadership, management and supervision to operational services that provide Family Time sessions, Family Outreach support and Volunteering support, plus perinatal support to families.

· Ensure that services are delivered to a good quality standard in relation to practice and performance and that services can demonstrate their impact using evidence based outcomes tools.

Main Requirements (for details check the job description and person specification):

· Experience of providing effective management, leadership and safeguarding oversight of case work and group work based support services, which overall improve the lives of  service users.

· Experience of setting up and/or managing innovative projects.

· Strong interpersonal skills, with the confidence and ability to present and communicate information effectively both in person and using a range of mediums to internal and external stakeholders, including children and young people, parents and carers, and funders.

· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service –Enhanced

Benefits:

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holiday pro rata

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the “Apply Now” link below and fill out our digital application form

· Closing Date: Sunday 10th May 2026 at 23:59

Interviews are scheduled to take place on: 20th May 2026

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Claire Meek (email address available on advert document).

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.