341 Social care development volunteer jobs

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Group Activities Coordinator to play a pivotal role in our Complex Needs Service in Kensington & Chelsea.

Sounds great, what will I be doing?

The Group Activities Coordinator is responsible for leading and coordinating community-based activities that support adults with mental health needs to increase independence, wellbeing and social inclusion.

This is a hands-on management role with responsibility for supervising and developing Group Facilitators, volunteers and students. The post holder will provide leadership, guidance and oversight to ensure activities are safe, effective and recovery-focused, while maintaining high standards of service delivery.

The successful candidate will be confident managing complex situations, including safeguarding concerns, mental health crises, disengagement from services and other risk-related issues. They will support staff with decision making, ensure risks are appropriately managed and escalated, and promote a culture of accountability, learning and continuous improvement.

The role also involves building partnerships with mental health professionals and community organisations, overseeing service quality and performance, managing recruitment and supervision processes, monitoring budgets and resources, and ensuring compliance with organisational policies, safeguarding requirements and best practice standards.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will have substantial experience supporting adults with mental health and complex needs, alongside proven experience managing and developing staff within a health, social care or support setting. They will be confident leading teams, managing performance, handling difficult conversations and providing clear direction in challenging situations.

Candidates should have a strong understanding of mental health, recovery-focused practice, safeguarding and risk management, with the ability to make sound decisions when responding to crises, safeguarding concerns and complex casework. Experience engaging individuals who may be reluctant to access support and promoting meaningful service user involvement is essential.

The successful candidate will demonstrate strong leadership, resilience and professional judgement, with the ability to balance the needs of service users, staff and service performance. They will also have experience working collaboratively with external agencies, managing resources effectively and using data and IT systems to monitor quality, performance and outcomes.

A recognised management qualification or experience leading community-based mental health services would be advantageous.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

OVERVIEW OF THE ROLE

This exciting role will support on the delivery of income from a range of high-value donors within our philanthropy and corporate income streams. This position is key for both Helen Bamber Foundation and Asylum Aid and the postholder will work closely with the fundraising team, enabling the Senior Corporate and Philanthropy Executive and the Group Director of Fundraising to build successful funding partnerships.

We’re looking for a someone who is an effective communicator with a flair for writing, who is results-focused and organised. This role best suits someone who is eager to learn and work as part of a tight-knit and successful team, and who can respond creatively and consistently to our current and future donors’ requests.

This is an exciting opportunity for someone looking to begin their career in charity fundraising. The candidate will preferably have some experience working or volunteering in the charity sector, and we welcome applications from candidates with transferrable experience, such as working in a client-facing role, in communications, copywriting or in event planning. 

HOW TO APPLY

The first stage is to complete on our online application form on our website by 10:00 am on Monday 28th Sep 2026. 

The website form will ask you to: 

• Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.
• Upload your current CV 
• Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

TIMELINE

Closing date: Monday 28th Sep 2026 at 10:00am 

Preliminary interviews (online): 6th Oct 2026

Final panel interviews (in person): 13th Oct 2026 

ELIGIBILITY 

Please note that the successful candidate must have the right to work in the UK (as a small charity we do 
not have the capacity to sponsor work visas).
(Full details available on the Job Description) 

ADJUSTMENTS 

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll 
always endeavour to be as accommodating as possible. If you require a different format of the application 
form, such as large print or Word format, or if you would like to discuss any specific requirements, please 
get in touch with us.

EXPERTS BY EXPERIENCE SUPPORT

We are also proud to be a member of the Experts by Experience Employment Network , which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for someone who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a fixed-term contract as an Education Worker at our centre in Manchester/Salford.

The role at a glance 

Contract

Full-time, fixed-term until February 2027

Start date

As soon as possible

Working hours

Monday and Thursday: 9:30am – 6:00pm
Tuesday, Wednesday and Friday: 9am – 5:30pm

(Some additional weekend & unsocial hours will be required)

Salary

£29,050 per annum

Application deadline

9am Friday 25th September 2026

Interview Day (online)

Thursday 8th October 2026

Please ensure that you are available on these dates

Location

This role will be based at either our centre in Manchester or our centre in Salford

The role requires intermittent travel in your region (usually within the day) this can involve journeys times of 1 hour+. Occasional travel out of your local area e.g. to London is also required, this may include overnight stays.

Annual leave

33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days) 

Job summary including context 
Young Women’s Trust champions young women on low or no pay. We’re here to create a more equal world of work and raise young women’s incomes. We tackle sexism and misogyny, with and for anyone who has experienced this.  

We offer young women free coaching, feedback on job applications and information to help them get where they want to be. We bring together a thousands-strong network to support each other, build their self-belief, and have their voices heard. We work with young women and anyone who experiences misogyny and sexism to campaign for equality in the workplace. And our research provides insight into what young women’s lives are really like, fuelling our campaigns for change.  

These are not easy times to be a young woman. The rights and freedoms previous generations fought for can feel up for grabs – sexism is growing louder, online abuse is on the rise, and too many young women are still held back by low pay, insecure work and unequal caring responsibilities. At Young Women's Trust, we believe it doesn't have to be this way, and we're growing our fundraising ambition to match the scale of the challenge. 

You will lead a newly united fundraising programme that has brought together corporate partnerships, major donors, and trusts & foundations - an area that already contributes over 80% of our fundraised income. You'll strengthen existing relationships and secure new partnerships to support our mission: creating a more equal world of work and increasing young women's incomes. 

EDI statement and sense of flexible working and workplace culture 
Young Women’s Trust strives to be an inclusive and representative organisation. We are committed to appointing individuals from a wide range of backgrounds, lived experiences and cultures. We particularly encourage applications from racially minoritised candidates. We use positive action under section 159 of the Equality Act in relation to race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the racially minoritised candidate in order to diversify our staff team. 

You’ll be joining a team that will embrace your ideas and support and encourage you to bring your whole self to work. 

We can make reasonable adjustments throughout the application process and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have. 

Young Women’s Trust is a Living Wage employer and we commit to Show the Salary for every job we advertise. Non-graduates are welcome and we offer a wide range of flexible working options including job share, part-time and compressed hours, different start and finish times and working from home. 

We offer: 

• 27 days annual leave plus bank holidays – rising annually to a maximum of 30 days
• Enhanced parental leave irrespective of length of service 
  • Up to 52 weeks maternity leave - 26 weeks at normal rate of pay, 13 weeks statutory maternity Pay, 13 weeks unpaid 
• 2 annual wellbeing days
• Employee Assistance Programme 
• Learning and development budget 
• Flexible working which is fully embedded in our working culture

You must have the right to work in the UK to apply for this role. We are not able to sponsor work visas for non-British applicants. 

Deadline to apply: 9am Monday 21st September.
Interview dates: 24th, 25th September

Are you ready to take the next step into a senior leadership role and shape the future of dementia services across West Sussex?

We are looking for a Local Services Manager to join our team on a permanent, part time basis, working 21 hours per week. The role is homebased, with flexible hours between 9am and 5pm.
You will cover West Sussex, so regular travel and access to a vehicle are essential. Each Tuesday, you will work from our Horsham office to support and directly manage local volunteers. Mileage claims will be paid from the West Sussex border.

You will also work with colleagues across the wider Sussex area to support regional service development and strengthen provision for people affected by dementia.
This is a high impact leadership opportunity to lead the delivery and ongoing development of our dementia support services across a diverse and largely rural county.

You will play a critical role in ensuring people affected by dementia receive high-quality, accessible and person-centred support, while working within a well-established, innovative, grant-funded contract.

At Alzheimer’s Society, we provide Help and Hope for everyone affected by dementia. Our work is driven by our values, purpose and strategic direction, supporting people today while working towards a better future. We are looking for candidates who understand our mission and can show how their leadership approach aligns with our values.

As Local Services Manager, you will set the tone for a confident, supportive and accountable team. You will helpstaff and volunteers understand what good looks like, encourage development, and make sure the service continues to deliver meaningful support for people affected by dementia.

You will work closely with fellow Local Services Managers and contribute to the South East Regional Management Team, giving you exposure to wider strategic leadership and development opportunities.

This role is particularly suited to candidates who are ready to step into leadership, build on their experience, and broaden their impact.

About you

You will have:

- Experience managing or supporting service delivery, ideally within health, social care or community settings, or transferable experience from related sectors.
- Experience of leading people, or clear leadership potential, with the ability to create a high performing team culture while maintaining individual accountability and supporting staff wellbeing.
- Experience supporting volunteers would be advantageous, particularly where this involved building positive relationships and helping people feel valued.
- You will be confident using IT systems and managing and reviewing information through computerised recording systems. You will also be able to confidently navigate relationships through virtual means, including Teams.
- A commitment to continually improving services for people affected by dementia, informed by their experiences. You will understand our purpose and strategic direction and be focused on meeting the needs of West Sussex’s diverse communities, driving forward equity and accessibility in our service.
- Comfortable working independently and collaboratively across a dispersed team.
- Have strong organisational and relationship-building skills, with the ability to engage stakeholders and monitor performance.
- Ability to travel regularly across West Sussex and maintain a strong local presence.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Providing strategic leadership of contract delivery, ensuring performance, quality, and compliance
- Providing day-to-day leadership for Dementia Advisers and volunteers, ensuring people are clear about priorities and supported to do their best work.
- Using regular conversations, coaching and clear expectations to support performance, development and wellbeing.
- Ensuring volunteers are informed, confident and able to contribute effectively.
- Collaborating with fellow Local Services Managers to provide cohesive leadership across the regionto ensure seamless delivery. You will also be part of the South East Regional Management Team, with occasional face to face meetings outside of the immediate area.
- Contributing to quality monitoring, performance review and continuous improvement across the West Sussex team.
- Building relationships with local authorities, the health board, and pathway partners, including presenting to diverse audiences and advocating for people with dementia and the service. This may also include occasional requests for media interviews.
- Identifying opportunities to strengthen services and improve outcomes for people affected by dementia.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As Area Manager you will oversee delivery of high-quality services across Wales. This includes:

• Developing delivery, business and social value improvement plans to meet these needs and identify income generation and/or fundraising opportunities to support business development initiatives.
• Driving continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times.
• Helping to build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
• Ensuring we are meeting the needs of our service users to a standard as expected of our commissioners and partners.

As Area Manager, you will develop and maintain effective relationships and formal partnerships across organisations and with key stakeholders, and promote and develop the services of VS. You will be responsible for leading the designated area strategically and ensuring it complies with national service delivery standards and best practice guidelines. You will also represent the charity in an appropriate and professional manner to commissioners, stakeholders, external bodies and the media, whilst acting as a voice for victims to the wider community.

Key Responsibilites

• ensure the successful delivery of a high quality, efficient and responsive services to victims
• identification of income growth and partnership opportunities and building relationships with relevant commissioning bodies and other stakeholders
• focus on team development, and the monitoring of performance and quality
• good understanding of government policy that is specific to Wales is essential for this role.

Please note that travel across a large area is an essential part of this role and you may be asked to work unsociable hours on occasion. You must be able to attend in person meetings with commissioners and partners across Wales as well as attending offices to meet staff.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference.

We are looking for a warm, thoughtful and organised Hospital based Dementia Adviser to join our supportive team in Hull working 35 hours per week, on a 12 months fixed term contract, working 8am - 4pm.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Our Hospital Dementia Adviser provides vital support to people living with dementia during their hospital stay. You’ll work directly with individuals who have a dementia diagnosis and their families, helping them understand their situation, navigate hospital processes, and plan a safe and confident discharge home with the right support in place.

This is a hospital-based role that involves regular walking between wards and departments. You will work closely with the wider Local Services Team to ensure that people are smoothly connected to ongoing support in the community once they leave the hospital.
Although there is no direct personal or clinical care involved, this role is all about offering high-quality advice, guidance, and emotional support. You will collaborate with hospital staff, volunteers, and external partners to ensure that people affected by dementia receive the right information and feel supported throughout their journey.

We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.

About you

We are looking for someone compassionate, organised, and confident working in a busy hospital environment.

- Have an understanding of dementia and the needs of people living with dementia (experience with other health conditions or support needs will also be considered).
- Be comfortable moving around a hospital sites at Hull Royal Information and Castle Hill Hospitals and engaging with people in a fast-paced setting.
- Be comfortable providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- Be able to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.

Please don't be put off from applying if you don't meet every requirement listed below. We recognise the value of transferable skills, lived experience and potential. Whether your experience comes from work, volunteering, supporting someone affected by dementia, or you're looking for your first professional role, we'd love to hear from you.

Key Responsibilities:

- Help people maintain independence, improve wellbeing, and feel more in control of their care.Support individuals and families as they navigate their hospital admission and prepare for discharge.
- Deliver Dementia Friends sessions and work alongside colleagues and volunteers to provide compassionate support.
- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Host drop-in sessions, run information stalls, and attend events within the hospital.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Facilitate and deliver regular peer support groups creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

CAHN is seeking a proactive and relationship-focused Partnerships & Membership Officer to help grow our membership, strengthen partnerships and increase engagement with organisations that share our commitment to health equity.

You will build and maintain relationships with corporate, academic, community, faith and delivery partners, support membership applications and renewals, coordinate outreach and maintain accurate partnership and membership records.

You will also support partnership engagement across CAHN’s programmes, campaigns and flagship events, coordinating stakeholder communications, invitations, follow-up actions and other activities that strengthen our relationships.

We are looking for someone who is confident, organised, proactive and an excellent communicator, with the ability to build trust, manage multiple priorities and turn relationships into meaningful opportunities.

This is an exciting opportunity to develop your career in partnerships, stakeholder engagement and membership while contributing to CAHN’s mission to reduce health inequalities affecting Black Caribbean and African communities.

If you enjoy connecting people, building relationships and creating opportunities that make a difference, we want to hear from you.

We are opening a new servine supporting adults in Mental Health Crisis, we have multiple roles available!

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Workerto play a pivotal role in our Thanet Crisis & Recovery House.

Sounds great, what will I be doing?

This role is at the heart of supporting people through periods of mental health crisis, providing compassionate, person-centred support from referral and admission through to discharge. You will work closely with residents to understand their strengths, needs, goals and risks, developing personalised wellbeing, safety and recovery plans that help them stabilise and move forward. Through one-to-one and group support, you will use a range of non-clinical, trauma-informed and psychologically informed approaches, including emotional support, active listening, problem-solving, safety planning, recovery planning and practical assistance. You will empower residents to build on their strengths, develop independence, strengthen social connections and access community resources that support their ongoing recovery and wellbeing.

As a Recovery Worker, you will exercise professional judgement to respond to residents' changing needs, providing calm and effective support during periods of heightened distress while maintaining a strong focus on safety and recovery. You will support people experiencing a range of complex challenges, including severe mental health difficulties, self-harm, suicidal thoughts, psychotic experiences and substance misuse, using de-escalation and other appropriate non-clinical interventions. Working within the boundaries of the role, you will assess risks, develop and review safety plans, collaborate with external agencies and escalate concerns when specialist, clinical or emergency intervention is required. You will also play an important role in helping residents develop practical life skills, prepare for discharge and create sustainable plans for maintaining their wellbeing and independence beyond the service.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for someone with experience of supporting people experiencing mental health difficulties and complex needs within a mental health, social care, housing, crisis or community-based setting. You will have a good understanding of the impact that mental health crisis can have on individuals and be confident in delivering person-centred, recovery-focused support that is strengths-based, trauma-informed and psychologically informed. You will be comfortable working with people experiencing significant emotional distress and able to recognise changes in presentation, assess risk and respond appropriately within the boundaries of a non-clinical role.

You will be a collaborative and compassionate professional with a strong understanding of safeguarding, risk management, confidentiality and professional boundaries. You'll be able to work effectively with a range of professionals, services and partner agencies, maintain accurate records using electronic systems, and demonstrate a commitment to equality, diversity and inclusion in all aspects of your work. An understanding of co-production and the importance of involving people with lived experience in shaping support is also essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Harrow MHCA Service.

Sounds great, what will I be doing?

This role involves managing a caseload of service users who require early intervention or preventative support for their mental health, helping them to achieve positive outcomes and greater independence. You will work collaboratively with individuals to clearly explain the service model, pathways, aims and objectives, enabling them to actively participate in and co-produce their support plans. The role includes delivering group activities and programmes, developing peer support networks and community-based opportunities, and encouraging service users to engage with activities that support their goals and aspirations. You will empower individuals to effectively engage with a range of professionals and services, including community mental health teams, social workers, housing providers, healthcare professionals and Job Centre Plus. Working as part of a flexible and supportive team, you will contribute to ensuring service coverage and the achievement of contractual requirements. You will actively monitor the health, wellbeing, safety and security of the service and its users, responding promptly to any concerns in line with organisational procedures. Strong administration skills are essential, as you will be responsible for maintaining accurate and confidential records, completing referrals, assessments and reviews in a timely manner, and supporting the wider service through day-to-day operational tasks. You will also participate in regular supervision, appraisals and professional development activities, demonstrating a proactive and collaborative approach to delivering high-quality support.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Candidates will bring lived experience of mental health care pathways, such as emergency department attendance, acute admissions or engagement with community mental health services, alongside a strong understanding of the challenges faced by people with a range of mental health conditions. You will be able to communicate effectively and provide support with dignity, empathy and respect, building and maintaining trusting relationships with service users, carers, colleagues and professional partners. Strong listening and verbal communication skills are essential, enabling you to engage confidently with individuals who may be experiencing crisis, as well as with statutory and voluntary agencies both in person and over the telephone. You will have knowledge of recovery-focused approaches, mental health and wellbeing support services available within the local community, and the ability to assess needs, risks and aspirations while identifying appropriate support and signposting opportunities. The role requires excellent organisational, prioritisation and time management skills, with the ability to work dynamically and remain effective under pressure. Good IT skills, including a working knowledge of Microsoft Word, Outlook and internet-based systems, are important, as are strong literacy and numeracy skills to produce accurate and professional written correspondence. A sound understanding of safeguarding responsibilities is essential, together with the ability to respond appropriately to concerns. You will be a collaborative team player who can work independently when required, support the induction of new peer staff and volunteers, and build positive partnerships with a wide range of stakeholders to achieve the best outcomes for service users.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Workerto play a pivotal role in our Thanet Crisis & Recovery House.

Sounds great, what will I be doing?

This role is at the heart of supporting people through periods of mental health crisis, providing compassionate, person-centred support from referral and admission through to discharge. You will work closely with residents to understand their strengths, needs, goals and risks, developing personalised wellbeing, safety and recovery plans that help them stabilise and move forward. Through one-to-one and group support, you will use a range of non-clinical, trauma-informed and psychologically informed approaches, including emotional support, active listening, problem-solving, safety planning, recovery planning and practical assistance. You will empower residents to build on their strengths, develop independence, strengthen social connections and access community resources that support their ongoing recovery and wellbeing.

As a Recovery Worker, you will exercise professional judgement to respond to residents' changing needs, providing calm and effective support during periods of heightened distress while maintaining a strong focus on safety and recovery. You will support people experiencing a range of complex challenges, including severe mental health difficulties, self-harm, suicidal thoughts, psychotic experiences and substance misuse, using de-escalation and other appropriate non-clinical interventions. Working within the boundaries of the role, you will assess risks, develop and review safety plans, collaborate with external agencies and escalate concerns when specialist, clinical or emergency intervention is required. You will also play an important role in helping residents develop practical life skills, prepare for discharge and create sustainable plans for maintaining their wellbeing and independence beyond the service.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for someone with experience of supporting people experiencing mental health difficulties and complex needs within a mental health, social care, housing, crisis or community-based setting. You will have a good understanding of the impact that mental health crisis can have on individuals and be confident in delivering person-centred, recovery-focused support that is strengths-based, trauma-informed and psychologically informed. You will be comfortable working with people experiencing significant emotional distress and able to recognise changes in presentation, assess risk and respond appropriately within the boundaries of a non-clinical role.

You will be a collaborative and compassionate professional with a strong understanding of safeguarding, risk management, confidentiality and professional boundaries. You'll be able to work effectively with a range of professionals, services and partner agencies, maintain accurate records using electronic systems, and demonstrate a commitment to equality, diversity and inclusion in all aspects of your work. An understanding of co-production and the importance of involving people with lived experience in shaping support is also essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Medway Recovery House in Kent.

Sounds great, what will I be doing?

The role involves supporting service users from referral through admission, ensuring their physical and emotional needs are met while collaborating with clinical teams for smooth transitions. Staff provide activities and interventions to help reduce crises, identify triggers, and create safety plans that promote mental health and prevent hospital admissions. One-on-one sessions are conducted to develop wellness recovery action plans, set SMART goals, and build social networks, alongside practical life skills training such as food preparation. Staff also liaise with statutory and voluntary agencies, deliver post-admission welfare support, and maintain high living standards between admissions, all while engaging in professional development to address challenges like self-harm and substance use.

The position emphasizes teamwork, co-production, and administrative duties. Staff collaborate with Recovery Workers and management to deliver a team-based approach, promote services, and support user engagement in peer-led activities and forums. They are responsible for maintaining accurate service user records, monitoring service upkeep, ensuring health and safety compliance, and working with multi-agency providers under governance protocols. Additionally, they contribute to developing service standards, follow policies and legislation, report maintenance issues, and undertake additional duties as required, always upholding health and safety rules and procedures.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The role requires demonstrable experience supporting people with mental health and complex needs, along with a strong understanding of recovery approaches and co-production. Staff should be able to design and deliver activities that reduce anxiety, build confidence, and support individuals in creating their own recovery journeys. This includes engaging service users in assessments, co-producing and reviewing support and safety plans, and maintaining accurate monitoring records for internal use and external reporting. A good knowledge of legislation, including welfare reform, the Care Act, and housing pathways, is essential, as well as the ability to handle financial transactions accurately and use IT systems, including MS Office and case management tools.

Flexibility and resilience are also key, with the need to work evenings, weekends, and bank holidays, while maintaining high service standards in unpredictable or challenging situations. The role requires excellent stakeholder relationship skills and the motivation to deliver consistent, high-quality support. An understanding of basic building safety issues and the ability to identify repairs is desirable. Overall, the position combines strong technical knowledge, administrative accuracy, and interpersonal skills to ensure effective support and recovery-focused care for service users.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Research Programme Manager – Mental Health Advert

Contract: Fixed-term contract for 2 years (with the possibility of extension of up to a further 12 months)

Hours: 28 hours per week (FTE is 35 hours per week)

Location: London (hybrid), with occasional travel within the UK)

Salary: £52,467 (FTE £65,584)

Closing date: 23rdSeptember 2026

Interview Dates: Week Commencing 28th September (London Office)

Freedom from Torture has an exciting opportunity for a Research Programme Manager to join our team and play a central role in delivering an innovative international mental health research programme funded by a major UK research funder. The programme will explore whether artificial intelligence can safely and effectively support survivors of torture with managing distressing memories. Survivor co-design is central to the programme, ensuring that people with lived experience across diverse cultures, languages and backgrounds meaningfully shape innovation in mental health.

About us

Freedom from Torture is an established charity that has been supporting survivors of torture for over 35 years and has a dedicated donor base. We are committed to providing high-quality, evidence-based interventions for people who have survived torture. We provide therapies to improve physical and mental health, medically document torture, and offer legal and welfare support. Our clinical model has been co-designed with survivors of torture and includes a range of interventions, including trauma-focused therapy, psychotherapy, family and couple systemic psychotherapy, group work, pain management and health assessment.

In addition to our treatment services, we expose torture globally, campaign for the rights of survivors and work to hold torturing states to account. We use evidence from our services and survivor voices to influence national and international change, placing survivors at the centre of everything we do.

Our current strategy seeks to increase access to rehabilitation services for survivors of torture, strengthen our clinical excellence through research, and explore innovative models of service delivery that enable us to reach more people in need. This includes developing research partnerships and innovation opportunities that advance knowledge, improve practice and create meaningful impact for survivors. We undertake our work under our four core values of Hope, Compassion, Empowerment and Resolve. This is an exciting time to join Freedom from Torture and make a meaningful contribution to our future development.

We offer a competitive package, with a generous 30-day annual leave entitlement (pro rata), 6% employer pension contribution, and flexible and hybrid working arrangements.

About the role

This is a senior research programme management role supporting the delivery of a major externally funded health research programme involving multiple organisations, international collaborators and diverse stakeholder groups. The programme includes research involving human participants and brings together expertise from universities, charities, clinicians, researchers, technologists and people with lived experience.

A defining feature of this programme is its commitment to survivor leadership and co-design. Survivors of torture will play an active role in shaping, informing and governing the research throughout its lifecycle. The successful candidate will therefore work closely with survivor advisors, co-design groups and governance structures to support meaningful participation and ensure that lived experience perspectives are incorporated into programme decision-making, research development and delivery. This commitment to participation is central to the ethos, methodology and success of the programme.

Reporting to the Principal Investigator, the Research Programme Manager will act as the central coordination point across the consortium and will be responsible for leading programme planning, coordinating international partners, supporting governance structures, managing funder reporting and compliance, coordinating financial oversight, supporting research governance and ethics, monitoring programme risks and preparing high-quality reports and briefings for funders, governance bodies and senior stakeholders.

The successful candidate will work closely with Freedom Fron Torture colleagues across clinical services, survivor leadership and empowerment, fundraising, finance, research partners and organisational leadership to ensure successful delivery of programme objectives. This role offers a rare opportunity to work at the intersection of health research, innovation, survivor involvement and international collaboration.

About you

You will be an experienced programme or project management professional with a track record of delivering complex health research programmes. You will have experience of managing externally funded research programmes, working with major research funders, coordinating activity across multiple organisations, supporting governance structures, managing risk and assurance processes, and contributing to financial monitoring and reporting.

You will understand the importance of meaningful involvement of people with lived experience in research and service development. You will have experience of supporting inclusive engagement, co-design, consultation or participation activities and be committed to ensuring that diverse voices influence decision-making, governance and programme delivery.

You will bring excellent communication and relationship-management skills, with the ability to work confidently with academics, clinicians, funders, people with lived experience, senior organisational leaders and colleagues across different professional backgrounds. You will be organised, proactive and able to exercise sound judgement in a complex and fast-moving programme environment.

This role would particularly suit candidates from university or health providers research management, major health research funders, and mental or physical health clinicians with substantial research management experience.

In Return

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £52,467 per annum to £60,861 per annum (FTE £65,584 to 76,077).

To view the Job Description and Person Specification, please click here 

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS/PVG disclosure, as well as a full employment history and up-to-date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

Please note that a CV and a cover letter addressing the Job Description and Person Specification are mandatory to be considered for this position.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation (LWF) continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 490,000 people and winning over £4bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. 

Purpose 

At Citizens UK (CUK), our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Main Responsibilities 

As the Data and Membership Officer for the Living Wage Foundation (LWF), you will play a pivotal role in supporting the smooth running of our internal processes and supporting our network of nearly 17,000 accredited Living Wage employers. Your responsibilities will span data management, customer service, finance administration, and team support. You will contribute to effective data management by supporting system updates, maintaining high-quality records on platforms such as Salesforce and ActOn, and generating reports for use by senior management.

Additionally, you will coordinate the administration and reconciliation of credit card payments and act as a liaison between the CUK Finance and LWF teams. In the area of customer service, you will manage our Employer support email inbox, respond to queries, and escalate complex issues as needed. You will also be responsible for updating internal systems, supporting merchandise and branding requests, and representing the Foundation in both written and verbal correspondence. Team support duties will include arranging logistics for team events, providing occasional administrative assistance to senior leadership, and ensuring internal handbooks and guidance remain current.  Throughout all areas of your work, you will collaborate closely with colleagues across the LWF Team to ensure we meet the needs and expectations of our employer network and other key stakeholders. 

Working as the Data and Membership Officer for the Living Wage Foundation, reporting to Senior Data and Insight Manager (LWF Operations and Insight team) your main responsibilities will include: 

Project Management 

• Support LWF team with good data management, reviewing employer pipeline numbers, reporting to Senior Management Team (SMT) when there are issues or delays. 

• Clean employer data, escalating complex issues to relevant colleagues. 

• Support the Senior Data and Insight Manager to maintain high-quality data across our systems, including Salesforce (CRM) and ActOn (marketing email platform). 

• Support the Operations and Insight Team with testing and implementation of new systems and processes. 

Learning and expertise 

• Keep internal handbooks and guidance up to date with ways of working practices, systems and policies, working with the LWF team to consider and implement improvements to make LWF an efficient and positive place of work. 

• Create and share basic reports from Salesforce for use by the team and SMT. 

Communications 

• Represent the Living Wage Foundation coherently in writing and verbally. 

• Work collaboratively with the team and across Citizens UK to ensure that we are meeting the customer service expectations of our employer network and stakeholders. 

Develop and manage external relationships 

• Manage our Accreditation Inbox, including responding to simple accreditation or form questions, and escalating more complex questions where necessary in a timely and helpful manner. 

• Update Moneypenny (LWF switchboard) on team changes, holidays etc. Receive and respond to general enquiries received through the switchboard. 

• Support on Employer Merchandise and branding requests where required, ensuring timely delivery and clear correspondence.

Develop and manage internal relationships 

• With Operations & Data Officer, support the LWF team to book items in and out of LWF merchandise library. 

• Arrange logistics for LWF all staff Away Day.

• Provide Senior Leadership Team (SLT) with occasional administrative support including booking travel, rooms, and making purchases when necessary. 

Income and resources 

• Coordinate the administration and reconciliation of credit card payments. 

• Liaise between CUK Finance team and LWF team, ensuring each team is updated on processes and working cross-team to ensure good communication. 

• Administration of LWF Away Day budget. 

Contribute towards Citizens UK’s strategic objectives 

• Responsibility for delivering agreed areas of the Foundation’s work plan.

• Work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders.

• Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.

• Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.

• Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Professional certification in project management, administration, finance (D) 

Experience 

• Previous experience supporting data management and reporting, ideally using CRM systems such as Salesforce (E) 

• Prior experience in customer service or stakeholder engagement (E) 

• Experience working in a team-based office environment (E) 

• Experience in finance administration, including credit card administration and budget management (E) 

• Experience with cross-team liaison or project coordination (D) 

Key skills and knowledge 

• Strong organisational skills with the ability to manage multiple tasks and meet deadlines (E) 

• Excellent written and verbal communication skills, with the ability to respond professionally to internal and external queries (E) 

• Proficiency in Microsoft Office and familiarity with CRM and data management systems (E) 

• Attention to detail and accuracy in handling financial and data-related tasks (E) 

• Ability to produce and analyse basic reports (E) 

• Understanding of confidentiality and data protection principles (E) 

Personal qualities & values 

• A proactive self-starter, able to work independently and take initiative (E) 

• Collaborative and able to work effectively as part of a diverse team (E) 

• Flexible and adaptable, willing to support a range of operational needs (E) 

• Committed to the mission and values of the Living Wage Foundation and Citizens UK (E) 

• Willingness to learn new systems and processes, and to support continuous improvement (E) 

• Positive, professional attitude and commitment to high-quality service (E) 

Interview date: 21-22 October 2026