Stories manager jobs

As the school looks ahead to its next chapter, philanthropy will be central to expanding opportunity, enhancing facilities, and ensuring that RGS remains a place where talent and ambition can flourish. To support this vision, we are seeking an exceptional Director of Development to lead a modern, strategic, and inspiring development programme.  This post is funded by The Royal Grammar School, High Wycombe Foundation CIO (Charity number: 1179234).

The Director of Development will lead the design, delivery, and growth of a comprehensive fundraising strategy that supports the school’s long‑term ambitions. This is a senior leadership role requiring strategic insight, operational discipline, and the ability to build meaningful relationships across the RGS community.

A major priority will be to refresh, rebuild, and modernise the school’s fundraising data, creating a reliable, insight‑driven foundation from which to plan and execute fundraising activity. Alongside this, the postholder will lead a transformational capital appeal to deliver a new state‑of‑the‑art STEM facility by 2030 — a project that will shape the educational experience of future generations.

The role also includes developing a legacy giving programme, expanding regular giving among parents, and introducing innovative school‑based fundraising initiatives that engage pupils, staff, alumni, and the wider community

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

About the role

The National Partnership Executive role is crucial in growing Crisis’ partnership portfolio and delivering outstanding stewardship to those who share our ambition to end homelessness. You will be responsible for steering a variety of partners to success, whilst collaborating with the wider partnership team to ensure a broader creative and impactful engagement offer.

You will work with multiple departments across Crisis to lead on coordinating volunteering opportunities, as well as circulating our training offer and organising co-production with our partners and Experts by Experience.

With support from the Senior National Partnership Manager, you will monitor your partners’ financial performance, ensuring accuracy while providing practical insights to help drive success.

You will embed equity in your day-to-day work, drawing on diverse perspectives and experiences to design projects and initiatives that meaningfully engage Crisis’ partners.

About you

• Experience of working in the third sector, ideally with corporate partners
• Excellent relationship management skills and a track record of working effectively across diverse stakeholders
• Ability to manage complex projects or programmes, dependant on a high-level of organisation and an ability to balance workload
• A strong communicator that can inspire action across verbal and written formats

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 22nd April 2026 at 23:59

Interviews will take place on Wednesday 29th and Thursday 30th April, online via Microsoft Teams

Interview process: Competency -based interview + short presentation

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

About the role:

At Single Homeless Project (SHP), we’re driven by the belief that everyone deserves a place to call home and the chance to build a life that feels fulfilling and hopeful. In our Hammersmith and Fulham service, we provide that opportunity through one high-support hostel and two medium-support hostels, where 24 Londoners are rebuilding their lives while managing their mental health and other complex challenges such as substance use or past offending. This is a place where progress is measured not just in milestones but in moments of courage, connection and growth - and where your work has the power to change the direction of someone’s story.

As a Project Worker, you’ll play a leading role in helping clients understand and manage their emotional and mental health needs, while developing the confidence and skills to live independently. Through meaningful one-to-one work, you’ll carry out detailed needs and risk assessments, identify achievable short-term goals, and help clients strengthen relationships, expand social networks and access training, education or employment. Every day will bring new opportunities to inspire change - whether supporting a resident to manage a difficult day, celebrating progress towards recovery or working alongside a dedicated team to keep our 24-hour service running smoothly, including on weekends.

This is more than a job, it’s a chance to grow your career in a place that values your ideas, invests in your development and champions innovation in homelessness support. At SHP, you’ll be part of a tenacious, forward-thinking team determined to do what works, to go further, and to make London a place where everyone can thrive.

Please note that this role involves shift work, including a combination of early shifts (8:00 AM – 3:30 PM) and late shifts (2:30 PM – 10:00 PM), with shifts scheduled every other weekend.

About you:

• You bring real experience of working alongside people facing mental health challenges and complex needs, and you see their strengths long before their struggles.
• You understand mental health legislation and safeguarding, using that knowledge not just to protect, but to empower.
• You know how to get to the heart of someone’s needs, assess risk with confidence, and build action plans that lead to real change.
• You’re switched on to what it takes to work in a busy residential service, from managing tenancies to making sure everyone feels at home.
• You believe recovery is always possible - you know how to spark motivation, nurture independence and help people move towards the lives they want.
• You thrive on collaboration, working hand-in-hand with partners like community mental health and substance use services to make progress that lasts.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 26th April at midnight 

Interview Date: Thursday 7th or Friday 8th May at our service in Hammersmith & Fulham

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

The New Economics Foundation is a think- and do-tank that works with people igniting change from below and combines this with rigorous research to fight for change at the top. We are determined to build an economy that works for people and planet, and for us that means: shifting power to people and communities, guaranteeing economic security for all, and making a fast and fair transition to a green economy.

As we celebrate our 40th anniversary, we are looking for talented people who can help us make the next forty count for even more. As part of this, we are recruiting a Senior Digital Officer to maximise NEF’s impact by embedding a digital-first approach. They will be responsible for designing and delivering high-quality and engaging digital communications that influences public opinion and policymaking. The role sits in NEF’s communications team, which works to ensure that our stories and activities are communicated effectively to a wide variety of audiences to help shift the dial. 

This will be a fantastic opportunity to lead on developing and driving a new digital strategy for NEF. It will offer the chance to push the boundaries of traditional channels to reach new audiences, improve engagement with NEF’s growing network of supporters, and expand our visibility and impact.

You will need proven experience of developing and leading impactful digital communications strategies or campaigns. You will be a strong writer with exceptional digital skills and a flair for communicating creatively. You’ll need to work well under pressure, juggling multiple deadlines and the competing demands of a busy communications team. You’ll have experience of two or more of the following: campaign communications[HP1] , social media, design, or video/audio production, and be keen to expand your skills further.

Previous think tank experience is not required and we welcome applicants from a range of sectors.

NEF wants to be an inclusive workplace with a diverse body of staff. We don’t want to conform to the traditional think tank model where people from certain backgrounds are hugely under-represented. We know we have some way to go in this and are therefore genuinely keen to receive applications from Black, Asian and minority ethnic people; women; disabled people, people who identify as LGBT+; people with experience of mental health problems; and people who identify as working class or have done so in the past.

We will make use of positive action to select between candidates of equal merit as a way to address under-representation in our workforce.

Deadline for applications: midnight, Tuesday 28 April 2026

Interviews: First stage interviews will be online on either Tuesday 5 May or Wednesday 6 May, with second stage in-person interviews in the London office on Monday 11 May

Start date: ASAP

To apply: Please send your CV and responses (in Word format) to the following three questions:

1. Please provide links to two digital campaigns you led or played a central role in. For each example, briefly (one paragraph for each) outline your role, the objectives, the tactics used, and the impact achieved.

2. What’s one digital trend or platform shift you think organisations like NEF should be paying more attention to, and why? (max 200 words)

3. Tell us why you would like to work at NEF and what you think you can bring. (max 200 words)

 Location: Hybrid. Staff are expected to spend a minimum of two days a week in our central London office, but we will explore different arrangements with individuals where this is helpful to support making reasonable adjustments for those with protected characteristics and/or caring responsibilities.

Please also complete the Equality and Diversity monitoring form.

You must be eligible to work in the UK, as we are unable to sponsor visas.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.

Housing Rights Worker 

Grade 3 - £36,624 per annum including £5,023 London Weighting allowance

Contract: Permanent

Full Time: 35 hours per week

London Hub based in Old Street

Closing date:  Wednesday 29th April 2026 at 11:30pm

About the role

As a Housing Rights Worker, you will deliver high quality housing advice and advocacy to individuals and families with the ultimate aim of helping them thrive in their communities. Your work will be in line with London Hub’s priorities of improving the practice of local authorities and Registered Social Landlords and focussing on households disproportionately affected by the housing emergency. Working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities, you will deliver casework to families to resolve their housing situation as well as engaging with community groups, local organisations and individuals to understand and address the housing issues in London.

In your community work you will ensure that people with lived experience of homelessness have opportunities to share their stories, give their views and have their say in the design and delivery of Shelter services. Offering day to day support to volunteers, providing learning, shadowing and mentoring and being a consistent role model for our values are also key aspects of the role.

About you

You will have demonstrable experience of working with families and vulnerable people and/or people with multiple and complex needs, within a safeguarding framework. You have experience and knowledge of housing and homelessness advice and advocacy and are able to carry out casework related interviews, maintain detailed case records, advise and support your clients to make informed decisions. You are able to communicate clearly to a variety of audiences and collaborate with others to get the job done.

 About the team

Our London hub specialises in providing housing advice and emergency homelessness work, intensive support to families and individuals, people experiencing domestic abuse and people experiencing multiple disadvantage. We provide front line support to over 5,000 people a year and work to bring about systemic change with the ultimate aim of people being able to live securely in suitable, safe, affordable homes.

Based in Old Street, the Shelter London Hub services specialises in providing housing advice and emergency homelessness work, intensive support to families, people experiencing domestic abuse, and people experiencing multiple disadvantage, preventing homelessness and helping them to access safe and affordable homes. The team also support the community to address systemic issues that may prevent families or individuals from sustaining a home, providing targeted advice sessions in community settings, with the aim of building capacity within communities to campaign on housing issues.

Safeguarding Statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

 How to Apply
 
Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 1000 words in total. 

Please provide specific examples following the STAR format 

•       Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge

•       Ability to listen to, engage and work with individuals and communities

•       Experience of delivering and/or ability to deliver group workshops and presentations

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Join our team to help us build sustainable community-led social action in North Kirklees!

This is an incredibly exciting opportunity for someone looking to play a key role in a small but influential national charity building a positive legacy for the late Jo Cox MP.

We are looking for someone with experience of working on community building and organising initiatives, who is skilled in engaging and working collaboratively with diverse communities, with a self-motivated, action-oriented approach, and a genuine commitment to equity, diversity and inclusion.

Through this role you will play a key part in continuing Jo Cox’s legacy over the years to come.

ABOUT THE ROLE

The Community Action Worker will frequently travel across Batley, Dewsbury and Heckmondwike to support local people and groups to develop community-led social action initiatives that bring people together across lines of difference. Working in line with asset-based community development and community organising approaches, you will support local groups to start, build, grow and sustain projects that strengthen neighbourliness and bring people together around shared interests. 

You will also work as part of a local interdisciplinary team to develop arts-based activity through a More in Common Creative Collective. This would celebrate difference and challenge narratives of division through creative community work. You will also support the delivery of facilitated dialogue through the Let’s Talk programme, helping communities address division through conversation.

ABOUT YOU

We’re looking for someone who is deeply committed to building community power and supporting community-led change. You will bring experience in asset-based community development, community organising, movement building, or closely related approaches, which might include mentoring and coaching. Alongside this you will have a relational way of working that starts with listening, trust-building, and identifying the strengths, interests and leadership that already exist within communities. 

You will be self-motivated and comfortable working on your own initiative, bringing organisational skills needed to contribute to planning, delivery of events, learning and reporting. Experience of partnership working, supporting community events or social action, and contributing to funded programmes would all be valuable. Furthermore, you will be confident working across culture, faith, ethnicity, class and other lines of difference. You will have good interpersonal skills and will be able to build relationships quickly while approaching this work with humility, ambition, curiosity and respect. 

Above all, you will bring values that align strongly with The Jo Cox Foundation’s vision and Jo’s ‘more in common’ ethos. This will be reflected in your belief in the strengths of communities, and your commitment to bringing people together across difference.

ABOUT THE JO COX FOUNDATION’S WORK IN WEST YORKSHIRE

The Jo Cox Foundation was established in 2016 by the friends and family of the late Jo Cox MP. The Foundation exists to make positive change on issues that Jo was passionate about. Just as she did, we believe in working together effectively with individuals and organisations that share the belief that we have more in common than that which divides us.

We build stronger communities and encourage more respectful politics. To date, our campaigns and initiatives have addressed a broad range of issues including tackling loneliness, bridging divides, and reducing abuse and intimidation in public life. Jo Cox’s career took her around the world, yet her sense of belonging and her identity were always firmly rooted in West Yorkshire.

Too often our politics and society emphasises our differences rather than our commonality. We believe that helping people to recognise that commonality allows us to feel more connected, build empathy and increase trust. It also builds understanding of the stark inequalities that many groups face within our society and strengthens the collective will to take action. Though we cannot address the root cause of all inequalities, we commit to championing change and advocating for action.

The Jo Cox Foundation continues to maintain its roots in West Yorkshire. We aim to generate and support community-led action - undertaken with local knowledge, credibility and evidence - to drive change alongside communities and to share success across national networks.

“I am Batley and Spen born and bred, and I could not be prouder of that. I am proud that I was made in Yorkshire and I am proud of the things we make in Yorkshire. Britain should be proud of that, too.”

Jo Cox, Maiden Speech 2015

ABOUT BRIDGING & BELONGING 

We have completed Stage 1 of Bridging & Belonging, which involved a series of local listening events. What we heard was clear: people in North Kirklees want more chances to connect with one another and to shape what happens in their neighbourhoods, using their own ideas, skills and experience to make a positive difference.

We are now moving into Stage 2, a four-year project funded through the National Lottery Community Fund’s Reaching Communities programme. This phase will strengthen neighbourliness, reduce division, and support community-led action that builds stronger, more connected communities. It is rooted in asset-based community development and creative, participatory community organising, with a focus on helping local people start, grow and sustain social action that brings people together across lines of difference.

Bridging & Belonging is already established, you will join a project with strong foundations, trusted relationships and a clear direction. Working alongside colleagues, residents and local partners, you will help shape the next phase of the project while keeping local people at the heart of its priorities and activities.

Over the coming years, the work will support community-led action that strengthens neighbourliness and hyper-local connection, creates new ways for people to connect across communities, and develops projects built around shared interests, shared places and shared concerns. It will also back activity that celebrates local strengths, makes space for difference, and builds a stronger sense of belonging.

Alongside this, you will also:

• help develop a More in Common Creative Collective with residents and partners, using arts and creativity to challenge division and share local stories;

• support the development of a Community of Practice that brings together staff, partners and community members to share learning and build relationships; and

• support Let’s Talk, a facilitated conversation series that helps people address tensions and divisions through careful, relational dialogue.

WORKING AT THE JO COX FOUNDATION

One of our core values at The Jo Cox Foundation is empathy, and we work hard to apply this to our relationships with our staff as well within the work that we do.

As a remote organisation, we recognise the challenges that this brings, so we carefully consider how we can build a team culture where everyone feels accepted and included. We do this through a combination of frequent team days (with a mixture of remote and in-person days) and through regular and ongoing ways for the team to connect, both for work and to socialise.

In our most recent staff survey:

• 100% of staff felt proud to work at The Jo Cox Foundation

• 100% felt that The Jo Cox Foundation actively supports their wellbeing

• 100% thought that the team at The Jo Cox Foundation works in a supportive and collaborative way

We seek to appoint a community pioneer for ‘Earthed’, a relatively new initiative that seeks to work across the Almondsbury and Severnside area (South Gloucestershire)

The successful applicant will be supported fully so they are free to wander and seek to respond to where God is calling. Applicants will be creative visionaries, who are resilient and able to respond to the challenges such a unique role will uncover.

This isn’t about running polished events or having everything figured out. It’s about bringing people together in simple ways - walks, time around a fire, moments of reflection - and seeing what grows.

The Community Pioneer for Earthed will cultivate spaces where people can connect - with one another, with nature, and with God. These spaces will be open, authentic, and welcoming, especially to those who are curious, questioning, or exploring faith.

This is a rare opportunity to lead a nationally recognised suicide prevention charity at a pivotal moment in its development. We are not looking to become bigger, but stronger — building the leadership, systems and sustainability needed to protect and grow our impact.

Olly’s Future is a charity born from lived experience, working to prevent young people losing their lives to suicide. Over the past five years, we have trained more than 10,000 people in suicide prevention and built trusted partnerships across healthcare, education and communities. We are part of national conversations on how to better support young people and intervene earlier.

We are now seeking a Chief Executive Officer to lead the organisation into its next phase.

This is a significant leadership role, responsible for the overall direction, performance and sustainability of the charity. The CEO will work closely with the Board of Trustees and in partnership with our Founder, ensuring that Olly’s Future remains values-led, well-governed and financially resilient, while continuing to deliver high-quality, compassionate work.

We are looking for someone who can:

• Lead strategically while maintaining a strong operational grip
• Build financial sustainability through a diverse income mix
• Develop and manage partnerships across sectors
• Ensure strong governance, safeguarding and risk management
• Lead with integrity, emotional intelligence and sound judgement

This is not about changing everything or making it your own. It is about building on strong foundations with confidence and care — strengthening what works, creating stability, and enabling the organisation to grow safely and sustainably.

The role is part-time (2.5 days per week) and offers the opportunity to shape a charity operating in a critical area of national importance, contributing meaningfully to suicide prevention across the UK.

If you are a thoughtful, values-led leader who can balance ambition with realism, and are motivated by the opportunity to lead an organisation where the work is both professional and deeply human, we would love to hear from you. 

We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation. 

The Mason Foundation is a national charity supporting neurodivergent young people into meaningful employment through our Propel mentorship programme. We work across England and Scotland, partnering with schools, colleges, community youth settings and employers to champion neuroinclusion and create opportunities for young people to thrive.

75% of our staff are neurodivergent, and we're proud to create an inclusive, supportive workplace where everyone can succeed.

The Opportunity

We currently have an exciting opportunity for a Programme Delivery and Support Coordinator to deliver our Propel programme across Scotland, building partnerships and championing neuroinclusion.

As the Training and Support Worker, you'll engage with schools, colleges, community settings and employers, delivering training, supporting implementation, and empowering neurodivergent young people into sustainable employment. You'll play a key role in developing the programme through partner insight and keeping up with best practice in workplace neuroinclusion.

You will be required to travel regularly to deliver face-to-face training within schools, colleges, community settings and workplaces across Scotland, particularly Edinburgh and Glasgow.

What We're Looking For

• A passionate advocate for neurodivergent young people with experience in SEND, employability, or community engagement

• Strong facilitator who can deliver engaging, impactful training to diverse audiences

• Excellent communicator who builds genuine relationships across education, community and employer sectors

• Self-motivated with a 'make it happen' attitude and ability to work independently

• Team player who understands the importance of collaboration

• Driving licence and access to a vehicle (essential)

Why Join Us

In return, you get to work for an ambitious, values-driven charity making a real difference in the lives of neurodivergent young people. You'll have the flexibility of remote working, opportunities to shape the programme in Scotland, and the chance to be part of a supportive team where everyone's contributions matter.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

To make this vision a reality, we have a focused communications strategy to ensure the charity has the brand, reach and impact it needs to connect with unrepresented court users and engage supporters.

Who we're looking for

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for designing and iplementing volunteer training programmes, then we’re keen to hear from you.

We’re looking for a Training Project Lead to join our team on a 4-month contract. You’ll be leading on a project to improve our volunteer training programme, with a focus on supporting survivors of domestic abuse and incorporating a trauma-informed approach throughout the training package. 

The role

The Training Project Lead will be based in the service department, and you’ll be supported by the Head of Service Delivery. 

We’re open to applications from training professionals who are able to work remotely, and undertake some travel to our offices across England and Wales.

To apply, please send your CV and a cover letter about why you're the right person for the role via Charity Job.

Please note, that we have two roles advertised, both of which are short-term contracts and could be held by the same person, running the projects consecutively. You may wish to apply for both positions, and if that is the case please only complete one application, detailing clearly in the application that you are applying for both roles.

Closing date:  Sunday 26 April 2026
Location: Erdington Site with occasional working at Selly Park
Hours: 15 per week (2.00pm to 5.00pm Monday to Friday)
Salary: £9,940 - £10,917 per annum (£24,852 - £27,293 full time equivalent)
DBS Requirement: Standard

Be the Heart Behind Every Donation

At Birmingham Hospice, everything we do is shaped by compassion. We are dedicated to enhancing the quality of life for people living with life-limiting conditions, while supporting their families and loved ones through some of life’s most challenging moments.

This vital work is made possible through the generosity of our supporters. Every donation tells a story. Behind each one is a team making sure supporters feel valued, thanked, and connected to something meaningful. We’re looking for a Supporter Experience & Finance Processing Coordinator to play a vital role in delivering a gold‑standard supporter journey while ensuring accurate financial processing across the charity.

What You’ll Be Doing

Based within our Income Generation and Marketing team, you’ll be at the centre of supporter and donation processing — from opening post and banking income to maintaining accurate supporter records and responding to enquiries. This is a detail‑driven role with a strong customer service focus, perfect for someone who enjoys combining finance, data, and people‑focused work.

You’ll work closely with fundraising colleagues, ensuring donations are processed accurately and supporters are thanked promptly, professionally, and in line with our values.

You will be someone who can work occasional evenings or weekends when required, and be able to work across both hospice sites.

About you

You’ll be organised, reliable, and comfortable managing multiple priorities. You enjoy working with data, systems, and processes but never lose sight of the people behind them.

What you’ll bring

· GCSEs (or equivalent) in English and Maths

· Strong IT skills, including Microsoft Word, Excel, Outlook, and PowerPoint
Excellent communication skills and a customer‑focused mindset

· Experience of working in an administrative, finance, or customer service role

· Confidence handling sensitive or confidential information

· An understanding of GDPR, equality, diversity, and inclusion

· Experience with Donorflex or working in a charity environment is desirable but not essential — we value attitude and willingness to learn just as much as experience.

Why join us?

· Be part of a friendly, purpose‑driven organisation

· Enjoy generous holiday entitlement, access to retail discounts and wellbeing programmes

· Make a genuine difference to supporters and the wider community

· Opportunities for learning, development, and progression

· Work across inspiring hospice environments with a supportive team

If this sounds like the perfect role for you, we’d love to hear from you!

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities.

We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight London. Homeworking can be considered for one day a week in line with Crisis’ Hybrid Working Policy.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.

About the role

As an Engagement and Assessment Worker, you will be part of Crisis Skylight London’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. You will also manage a small caseload.

Crisis uses a case management approach, and the successful candidate will attend case management meetings, reflective practice, and team meetings. You will also work collaboratively with external partners and Crisis Skylight London’s Coaching and Learning Teams.

About you

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
• Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
• Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
• Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
• Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
• Ability to manage a caseload, and successful relationships with external service providers and partners.
• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 26th April 2026 at 23:59

Interview date and location: Wednesday 13th May 2026 at Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT

Interview process: Competency-based interview and interview task sent to shortlisted candidates prior to interview

AI in Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Reporting to: Community & Challenge Events Manager

Hours: Full time, Monday to Friday, normal office hours are 9:00 to 5:00, 37.5 hours per week.  Flexibility is available around start and finish times

Location: Hybrid working – Minimum 40% of working time to be spent in the office based in Welwyn Garden City, Hertfordshire. Includes occasional local, regional and national travel.

We are looking for an enthusiastic and ambitious fundraiser with a track-record in income generation. This role forms an integral part of the Community & Challenge team, a small team that works with supporters including individuals, local businesses, schools, our beneficiaries, and community groups.

Job purpose

• To develop community fundraising activity and campaigns to support Willow’s strategic income goals.
• To work across Community and Challenge Events to deliver agreed financial and non-financial targets.
• To proactively develop relationships within the community including companies, schools, groups and organisations to raise income and awareness.
• Develop innovative fundraising initiatives with the Senior Community Fundraiser informed by sector insights and trends.
• Contribute to the successful delivery of Community, Challenge, and wider Fundraising Team targets.

Main duties/responsibilities

• To support and deliver the Community Fundraising strategy within agreed budgets to achieve financial and non-financial targets.
• To raise awareness of our work and to inspire support through the following activities:
  • To steward our network of fundraising supporters to maintain engagement and build loyalty, by providing a highly personalised approach to supporting Willow’s fundraisers ensuring our supporters receive a positive experience throughout their fundraising activity, including sending thank you communications and ongoing stewardship. 25%
  • To develop proactive relationships with various organisations within the community setting, including, schools, societies, community groups and companies. 25%
  • To deliver presentations to a variety of community audiences. 5%
  • To organise and deliver a calendar of fundraising activity that creates opportunities for supporters to help Willow. Ensure participation and income targets are achieved.  10%
  • To develop the charity’s social media fundraising activity in collaboration with the wider team.10%
  • Collaborate closely with the Communications Team, to help plan and develop multi-channel campaigns including on and offline activity that inspire and engage people. 5%
  • To work with the Communications Team to produce campaign materials, share interesting stories and fundraising updates. Prepare content for newsletters, website, and social media. 5%
  • To develop a team of volunteers to support fundraising activity. This could include delivering talks, attending events, and promoting Willow at community events. 10%
  • To foster relationships with Willow’s network of charity shops and explore collaborative opportunities to mutually support each other's initiatives. 5%
• To ensure accurate recording of supporter information and reporting on activity through:
  • Updating the charity’s database, Raisers Edge (RE) recording all donor contact and fundraising activity.
  • Using RE as a tool to aid fundraising using data insight and reporting
  • To prepare end of campaign reports to improve results for future campaigns and capture learnings.
  • To prepare regular income reports and updates as required.
• To keep up- to- date and comply with the rules as set by the Fundraising Regulator, GDPR (General Data Protection Regulation) and other relevant legislation and codes of practice and good practice.
• To keep up to date with changes and trends in the UK fundraising environment
• To undertake any other tasks required.

Qualifications, Knowledge and Experience

Essential

• Demonstrable experience in Community Fundraising
• Proven record of accomplishment in delivering and meeting targets
• Self-motivated and able to work on own initiative
• Well organised with attention to detail
• Ability to inspire and influence others to support Willow
• Ability to develop, motivate and manage individuals and groups of individuals
• Ability to manage several projects and tasks simultaneously and skilled at prioritising
• Excellent verbal, written and presentation skills
• Effective negotiating and influencing skills
• Strong numeracy skills
• Decisive problem solver with the ability to adapt easily to change
• Innovative outlook and a willingness to suggest new ideas.

Desirable

• Experience of producing fundraising reports for activity and outcomes
• Experience in delivering fundraising campaigns and initiatives
• Fundraising database experience – preferably Raiser’s Edge
• Experience of working in the charity / fundraising sector.

Other

• Regular travel across the county (occasional national travel) will be required. Willing to work flexibly, including evenings and weekends as required.
• Full driving license and access to a car

 Special Conditions

Essential

• Able to work irregular (unsociable) hours and weekends where necessary.