Support manager jobs
Vacancy type: Permanent, full time
Location: Alderley Edge Store
Salary: £22,623 per annum + benefits
Hours per week: 35h
Closing date: 16th July. We are reviewing applications as they come in so early applications are encouraged.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.
Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.
As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation.
You will be responsible for:
Lead store operations bringing energy and vision to create a memorable shopping experience.
Utilize your eye for design and style, to curate your donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.
Keep up to date with the latest fashion trends and local market demands, identifying opportunities for growth.
Managing staff and volunteers where you'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers and staff members to ensure the effective operation of the store.
Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.
Ensuring sales targets are met and direct costs are kept within managed budgets.
Ensuring all financial reporting and management, cash handling, daily banking and security procedures are followed.
Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
Key Criteria:
Solid retail experience, preferably in fashion/clothing.
Experience in managing a team. Managing volunteers would be an advantage.
Comprehensive understanding of retailing and merchandising display.
Experience of cash handling and financial management procedures (including completion of sales records).
Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion.
Good organisational skills and the ability to prioritise workload, balancing competing demands.
Understanding of health and safety procedures in a retail environment.
Application Process
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.
Benefits you'll love:
25 days annual leave (exclusive of Bank Holidays)
Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
Loan schemes for bikes; computers and season tickets
Continuous professional development opportunities
Industry-leading training programmes
Wellbeing and Employee Assistance Programmes
Enhanced bereavement, family friendly and sickness benefits
Access to Blue Light Card membership
Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.
We're looking for a kind, compassionate and resilient Specialist Behavioural Night Support Worker to join our Learning Disabilities service in Hertfordshire.
£21,606.00 per annum, working 30 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Waking Night Behavioural Specialist Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
Hemel Hempstead Supported Living Service will be a new home for one customer with learning disabilities and Autism, and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person.
10 hour night shifts.
Experience is essential.
What you'll do:
Building a supportive, trusting relationship with the customer and creating a positive atmosphere;
Supporting the customer in their preferred night time routine, including personal care and promoting good sleep hygiene;
Supporting the customer to undertake activities in line with their preferences;
Ensuring the customer's safety and wellbeing at night, providing emotional and practical support and reassurance as needed;
Using positive behavioural support and Autism-specific approaches to manage any distress during night time hours;
Working proactively with other members of the team to meet the needs of the customer and handle administrative responsibilities;
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals;
Ensuring ongoing assessment and management of risks associated with the customer within an attitude of 'positive risk taking';
Ensuring appropriate handovers between shifts and documenting night time activity, including any incidents;
For the full job description please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
Desirable:
- Driving Licence
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Residential Scheme Manager
Up to £19,656 per year (based on a 100% FTE of £23,751 per annum)
Loughborough, LE11 3SA
Permanent, Part Time (30 hours p/week)
At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.
In our Residential Scheme Manager role, you’ll be managing our Scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community.
As a Residential Scheme Manager, you will be required to live on-site, offering a unique opportunity to reside within the community you support. Accommodation is provided in a 3-bedroom flat, situated above the scheme’s communal area. A separate office space is also available on-site for work-related duties.
Location: Loughborough, LE11 3SA
Salary: Up to £19,656 per year (based on a 100% FTE of £23,751 per annum)
Contract: Permanent ¦ Part-Time
Your week: 30 hours p/week (Monday to Friday, 8:30am – 3:30pm, 1 hour lunch break unpaid)
Snapshot of your role
This is what your day will look like as our Residential Scheme Manager:
Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained.
Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency.
Take on the management of service delivery, with particular attention to housing management and maintenance issues.
Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities.
Working independently as a lone worker with support from colleagues and management.
Your toolkit for success
To thrive in our Residential Scheme Manager role, you’ll need:
Customer focused background with the ability to actively listen to customers and seek win/win solutions
High level of commitment to providing efficient and caring services to our Amplius customers.
Basic computer skills (Microsoft Office etc)
Excellent communication skills (verbal and written communication) and the ability to negotiate and influence where appropriate.
Previous experience in being able to resolve conflict and remain impartial and professional.
Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit our customers.
Interview Dates
We know your time is valuable, so we want to give you a heads-up on our planned interview schedule. Initial interviews will be held via Microsoft Teams on Thursday 10th July, with follow-up, face-to-face interviews taking place on Friday 18th July. If you're shortlisted, we'll be in touch to confirm timings that work for you.
Why join Amplius?
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Perks of working at Amplius
28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more.
Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
Paid professional subscription for membership fees relating to your role
Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
Health cash plan giving cash back for everyday health checks such as optical and dental
Cycle to Work and Electric Car Lease schemes
High street, holiday and gym membership discounts
Plus lots more once you join!
The important stuff
We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
International Medical Corps (UK) is an international humanitarian non-governmental organisation (NGO) with its headquarters in London. IMC UK was incorporated as a company limited by guarantee in England and Wales on July 2, 2002, and registered as a charitable organisation with the Charity Commission on September 19, 2002. Activities commenced on November 1, 2002. IMC UK’s mission is to provide humanitarian assistance, healthcare and training to communities affected by disasters, conflict, and poverty, so they can return to self-reliance. The Charity is an independent affiliate of International Medical Corps, a US-registered non-profit organisation that shares the same mission, and International Medical Corps Croatia, an association registered in Croatia
JOB SUMMARY:
To deputise for IMC UK Director of Finance and work closely with budget holders and counterparts in Split and LA to provide 'real time' support and analysis, that will assist budget holders and IMC UK in decision-making.
Manage the day to day financial activities of International Medical Corps UK with specific focus on financial management, budgeting and corporate financial planning, and ensuring that the finance team is achieving expected deliverables timely and accurately.
MAIN TASKS AND RESPONSIBILITIES
Financial Planning
1. Active participation in drafting IMC UK annual budget for board of Trustees approval.
2. Monthly Updates of Rolling Forecast of IMC UK corporate costs. As the responsible finance officer train and regularly collaborate with Budget Managers to ensure that corporate forecasts are accurate, relevant and reliable by ensuring that; b), to confirm that:
2.1. Staff cost projections – work in collaboration with HR team to ensure that IMC UK staff projections include hire plans, transfer plans, allocation plans, field deployment, terminations, promotions etc.
2.2 HQ Non Labour Cost Projections – monthly review and cost projections should be updated to reflect IMC UK’s latest plans; For example, Travel budgets should be updated if no travel has taken place during the month and not likely to happen in next 2 months. Professional fees - are there valid consultancy agreements in place or is it still in the pipeline and the lag should be built into.
2.3. Provide SFD with latest IMC UK corporate expenditure position with the following details:
- Movement on IMC UK costs vs IMC costs
- Breakdown of fixed costs vs variable costs under IMC UK pipeline
- New positions projected and salary costs allocations;
- Service fee analysis by departments and seek explanations on movements from HQ teams of IMC UK affiliates;
- Work with SFD to ensure IMC UK SMT approval on service fees is obtained;
Financial Control
3. Bookkeeping. Ensure that accounts payable, accounts receivable, bank & general ledger modules are maintained timely & accurately. Ensure that the following are available on file:
3.1. Monthly reconciliation of payroll data,
3.2. Reconciliation of other control accounts including payroll, accruals, prepayment;
4. Internal Control & Regulations. Ensure that all relevant procedures are maintained in relation to a) Procurement process, b) Financial procedures & approvals, c) Sanctions checks d) HMRC Tax - Payroll, Dispensation & VAT tax issues and e) Pensions are adhered to.
4.1. Finance manager shall prepare, plan and deliver training to all relevant staff members on IMC UK's financial, approval and allocation processes.
4.2. Maintain an exceptions register with incidences where the proper procedures have not been observed.
5. Banking & Cash Projections. To monitor and update the Finance Director on
5.1 IMC UK banking and sanctions compliance requirements are updated and adhered to;
5.2 IMC UK Cash requirements projections are updated on a monthly basis on the last day of the month;
5.3 intercompany settlements are reviewed and undertaken on a timely manner
5.4 Summary of bank charges by IMC UK bankers are monitored on a regular basis;
6. FOREX.
6.1. Work with finance team to ensure that funds in other currencies are transferred into IMC UK functional currency – USD on an urgent basis.
6.2 liaise with IMC UK bankers to offer effective solutions for transfers to sanctioned countries;
7. Payroll.
7.1 Staff Cost projections. Proactively work with HR, to provide input on cost implications for new hires; and update IMC UK’s financial projections systems with cost projections on all changes including salary changes, increment implementation, benefits and deductions, vacation leaves pay, off-boarding of employees, and pension management.
7.2. Posting monthly payroll costs to the ledgers.
7.3. Regular monthly payroll reconciliation with differences shared with SFD.
8. Pensions. –
8.1 Effectively manage IMC UK Pensions Plan contributions in collaboration with HR.
8.2 Ensure appropriate and timely pensions contributions are made to pension provider.
9. Public Donations – with collaboration with the Fundraising team, ensure accurate classifications and coding of restricted & unrestricted funds received; For new appeals request for finance codes from IMC Finance team.
Financial Reporting
10. Monthly SMT report. Produce by set date with analysis on income projections, expenditure projections, corporate cost breakdown, donor payments receivables, donor disallowed costs, intercompany balances and variance analysis and clarifications from relevant teams. The following reports are reviewed to prepare the monthly reports:
• Summary pipeline report
• Shortfall Reports
• DR GR Reports
• Summary of cash inflow in IMC UK bank accounts fortnightly;
• Intercompany balance
• Services fees
11. Quarterly Management Accounts. Produce within set timeline for board distribution following FD review. The Quarterly Management Account should be accompanied with the following details:
11.1. Valid variance analysis with input from operations and International Finance team
11.2. Detailed breakdown of unrestricted funds received and sources and updated unrestricted income projection;
11.3. Summary of key events affecting the figures reported;
12. Assets –
12.1 Regular update of IMC UK Asset list and annual update to IMC UK asset list with obsolete items;
12.2 VfM is achieved through competitive bidding process
Statutory Audit
13. Provide active support and planning in annual statutory audit undertaken on the company accounts, including:
13.1 assist with drafting of the financial statements for audit;
13.2 analysing and reconciling the underlying reports for the audit preparations;
13.3 Create audit file with back-up transaction details;
1. 13.4 Liaise with other corporate offices to provide inputs;
Perform other duties and responsibilities as assigned by manager. Please note that the duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. This job description is subject to review to ensure that it reflects the strategic direction requirements of International Medical Corps UK.
MINIMUM QUALIFICATIONS
• A recognized Accountancy qualification and/or related degree including a detailed technical knowledge of UK Financial legislation.
• Experience managing all aspects of financial statements from month end close to preparing financial statements / annual accounts and presentations for boards in a corporate headquarters environment
• Experience of working in the non-governmental sector at HQ level a plus Proven ability to lead, manage, motivate and develop a team;
• Experience of working in a similar multi- HQ set-up an advantage.
• Ability to actively influence day to day decisions, shaping strategy and the direction of the business
• Ability to demonstrate initiative, be proactive and offer a solution-oriented approach
• Self-motivated, positive attitude, flexible and adaptable to the needs of team and organisations
• Proven track record of change management and influencing the organization
• Ability and willingness to undertake routine administrative tasks
• Ability to develop effective working relationships at all levels internally and externally
• Excellent attention to detail and ability to meet deadlines using multiple accounting software platforms
• Strong analytical skills and a commercial outlook
• Ability to prioritise work, meet deadlines and work calmly under pressure
• Accounting for payroll and pensions experience
• Ability to travel on business trip if required
Job title: Immediate Support Coordinator - England
Reports to: Bereavement Services Manager for England
Salary: Starting salary of £26,500 per annum
Location: Home working with regular travel throughout Worcestershire, Herefordshire, Shropshire. Occasional travel to 2wish Head Office in South Wales.
Hours: Full time - 37.5 hours over 5 days
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
2wish Cymru and 2wish:
2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.
We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales. We work in partnership with professionals who refer into the charity on behalf of the families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
Context of role:
2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.
As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.
Main duties:
Service:
- To initiate immediate support for a caseload of families whose children and young people aged 0- 25 have died suddenly and unexpectedly across the county you reside in and bordering counties
- To contact all families within 24-48 hours of the referrals by telephone
- Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
- Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
- To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
- To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
- To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
- Attend relevant forums within the area
- To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
- To ensure families have been offered a memory box and coordinate these when required
- Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
- To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
- Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
- To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
- To signpost and/or refer to other agencies as required that can provide support as needed
- Cover members of the support team for annual leave and/or sickness
- To travel to attend in-person team meetings and in-person training as required
- To travel to in-person events as required
General:
- To be responsible for organising own work agenda, time management and administration
- To show respect and sensitivity for the cultural and religious beliefs of families
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
- To attend weekend and evening community events in support of the charity as necessary
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
- Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
This role is subject to a DBS check.
Additional benefits for our employees:
- An 'Employee Assistance Programme,' including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts
- Auto-enrolment into company contributory pension scheme after 3 months service
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 18th July 2025.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.
Are you a skilled communicator who wants to make a difference?
Do you have a background in communications or marketing, with a focus on fundraising?
We have a vacancy in our Northern Ireland team for a Media & Communications Manager (fixed one-year contract). We're looking for someone to roll-out the delivery of our communications strategy in Northern Ireland, in order to see more people across the country respond to God's call to love our global neighbours.
This is a great opportunity for someone who wants to use their experience, passion and ability to ensure that our life-changing work engages the widest possible audience across Northern Ireland.
Tearfund is a Christian relief and development agency and has been working around the world for more than 50 years. We partner through the church and other locally-based organisations to respond to where the need is greatest, helping communities to lift themselves out of poverty.
All applicants must be committed to Tearfund's Christian beliefs.
Hybrid Working: This role is eligible for hybrid working. You will be required to work from the Belfast office at least 1 day a week with the option to work remotely on other days.
Contract: This is a full time (35 hours per week) permanent contract. The full time salary is £43,988 per annum.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Position: Centre Operations Manager
Reports to: Executive Director
Location: Jamyang Buddhist Centre, London, with the option for some remote working.
Salary: £28,000 - £32,000 (depending on experience)
Hours: 35 hours per week; occasional evenings and weekends required with TOIL.
Application Deadline: July 16
Purpose
As Centre Operations Manager, you work closely with the Executive Director to support Jamyang’s mission of fostering a caring, warmhearted community. You are the backbone of day-to-day operations, supervising local and resident volunteers in essential tasks such as facilities upkeep, team meal preparation, and general site care. You manage procurement and ensure that operational systems and processes are both effective and aligned with Jamyang’s values.
You’ll also play a key role in helping the Centre live its environmental commitments—making mindful choices in purchasing, resource use, and daily operations that reflect our shared care for the planet.
Key Responsibilities
1. Team & Volunteer Supervision
· Supervise local and resident volunteers in daily centre tasks (facilities upkeep; team meal preparation; general site care), ensuring tasks are completed efficiently, safely, and with care.
· Create and manage volunteer rotas, provide on-the-job guidance, and foster a supportive environment that aligns with Jamyang’s values of care and interconnectedness.
2. Procurement & Resource Management
· Oversee the procurement of goods and services essential for the centre’s operations, ensuring cost-effectiveness, quality, and sustainability.
· Maintain supplier relationships and monitor inventories to support seamless centre operations.
3. Operational Systems & Process Improvement
· Design and implement operational processes that support Jamyang’s mission and values, including record-keeping, contractor management, and facilities oversight: from scheduling minor repairs to coordinating decorative maintenance and small improvement projects.
· Administer digital tools (Asana, BreatheHR, QuickBooks Online) to support collaboration and productivity across the team.
· Ensure compliance with health & safety requirements (liaising with external H&S consultants).
4. Finance & Administration
· Oversee invoice tracking, vendor payments, and financial hygiene (liaising with the external bookkeeping service).
· Support budget monitoring, insurance, utilities, contracts, and other administrative tasks as required.
5. Leadership & Collaboration
· Collaborate closely with the People & Community Coordinator to align systems, onboarding, volunteer support, and community engagement initiatives.
· Foster a culture of calm, warmheartedness, and integrity across all operational functions.
Is This You?
The successful candidate is an adaptable and warm-hearted operational leader who balances strategic thinking with hands-on problem-solving. They are energised by the opportunity to support Jamyang’s activities and values through collaborative relationships, effective systems, and the empowerment of staff and volunteers.
What You’ll Bring to the Team
3–5 years’ experience managing admin or operations in a small organisation or charity, and understand what it takes to keep things running smoothly.
Process Improver: You’re confident designing and refining systems, whether it’s vendor coordination, digital tools, or day-to-day facilities management.
Financially Literate: You’re comfortable processing invoices, working with budgets, and collaborating on financial systems with attention to detail.
Tech-Savvy Organiser: You’re comfortable using tools like BreatheHR, Quickbooks Online, Microsoft Office, and you use digital tools to streamline operations.
Organised Operator: You’re skilled at managing multiple moving parts—balancing tasks, timelines, and priorities with calm focus and follow-through.
Compensation and Benefits
· £28,000–£32,000 per year, depending on experience
· 35-hour workweek (below market average), supporting a healthy work-life balance
· 33 days’ paid holiday (including bank holidays), above the UK statutory minimum
· Opportunities for professional development and training
· A warm, values-driven work environment at the heart of Jamyang Buddhist Centre
· Healthy, home-cooked vegan lunches provided on working days
· Free access to our full programme of teachings and events (unless otherwise indicated)
We warmly welcome applications from people of all backgrounds and lived experiences. We’re committed to building an inclusive team that reflects the diversity of the communities we serve.
Jamyang London Buddhist Centre is a peaceful charity offering Buddhist education, community and a sense of calm in the city.




The client requests no contact from agencies or media sales.
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Burnham team.
Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.
As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
London Youth Gateway is a sector leading service supporting 18-25 year-olds facing homelessness or rough sleeping across the capital. Our mission is to make sure young Londoners bounce back quickly and safely in times of crisis and to prevent or solve their homelessness for good. You will be playing a leading role in helping to shape the work of the partnership, its collaborative processes as well as its connections with each of the London local authorities.
This is a key role in our organisation, and we are looking for someone with demonstrable experience in partnership and stakeholder engagement who knows how to get and keep people on board to meet mutual or differing needs. The ideal candidate will be a confident communicator and persuasive negotiator with an eye for detail. You will be able to facilitate multi-agency meetings and collaboration, hold responsibility for regular reporting to the commissioner, and contribute to our broader policy and influencing work. We have big ambitions for an organisation our size, so we are on the look-out for someone who can work at their own initiative, support our different teams, and is not afraid to get hand-on with administrative tasks, while tuning into partner priorities and sniffing out great opportunities to connect.
The client requests no contact from agencies or media sales.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We are seeking a dynamic and forward-thinking Capital Project Manager to play a pivotal role in the transformation and development of our school estate. This is an exciting opportunity to join a dedicated estates team and drive the delivery of our ambitious three-year strategic priorities, ensuring exceptional service and outcomes for our schools.
Reporting to the Head of Estates and Projects, you will lead the planning, procurement, and execution of capital developments across our estate. Your portfolio will include the delivery of new school buildings, sustainability initiatives, and projects that enhance operational efficiency and environmental performance.
This role offers the chance to make a tangible difference: creating inspiring, future-ready learning environments that support the success of students and staff alike.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include
- Project management of the priority, delivery, and budgets of the School Condition Allocation (SCA) projects from inception to end of defects.
- Project management and supporting the management of the condition and maintenance of the school estate, including the asset management processes
- Project management of the capital elements of academy conversion projects
- Planning, implementation, procurement, and delivery of a high-quality service in relation to all estate and projects work
- Managing and monitoring external technical advisors, and third party suppliers and consultants employed directly by Harris Federation
- Managing H&health and safety through the lifecycle of all projects
- Managing the consultations, admissions, branding, marketing, FF&E and uniform of all new schools
- Providing professional services to the individual schools and ensuring the Federation complies with relevant property legislation, regulations and guidance
- Assisting with the development of policies and procedures concerning the Harris Federation estate
- Assisting with the framework for all estates related statutory elements, including oversight of the implementation and reporting of audits
WHAT WE ARE LOOKING FOR
We would welcome your application if you have:
- Qualifications to degree level, or equivalent experience in a project management environment
- Evidence of continued professional development
- Project management experience within Education, Not for Profit or Public Sector industries/organisations
- Experience of coordinating projects in complex and challenging environments
- Demonstrable successful delivery of project outputs to required time, quality and cost
- The ability to interpret and present complex information to inform robust recommendations for evidence-based practice and decision-making
- Proven and well-developed interpersonal skills, including excellent written and spoken communication
- Good administrative, finance and organisational skills
- Good working knowledge of Microsoft Office 365 applications including strong Excel skills
For a full job description and person specification, please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations.
As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations.
As Head of Corporate Partnerships, you will be responsible for delivering and growing voluntary income from The Childhood Trust’s Corporate and Commercial partnerships. Directly managing our two Corporate Partnerships Managers, you will develop strategic partnerships, secure funding, and cultivate relationships that fuel our mission.
We are looking for someone with the skills and experience to develop and execute a comprehensive Corporate Partnerships fundraising strategy aimed at driving significant growth in both new and existing partnerships. As well as lead the team in creating and implementing new stewardship initiatives and robust development plans that maximise partnership value and company engagement, aligning with both partner and organisational strategic objectives.
Our organisation takes pride in offering key benefits such as flexible working arrangements, 25 days annual leave per year and enhanced maternity provisions. We are also deeply committed to the development and growth of our staff, providing opportunities to enhance skills and achieve career goals. Plus, you’ll be joining a dedicated and passionate team that truly makes a difference.
We will be holding interviews week commencing 4th August 2025.
Apply by submitting a CV with a cover statement (maximum 2-sides) through the quick apply function on Charity Jobs.
Your application must address the following:
- What motivates you to work at The Childhood Trust, why are you passionate about this role and how your values align with ours.
- How your experience, skills and knowledge demonstrate your ability to succeed in this role. We are looking for specific and succinct examples in line with the job description and person specification.
Full-time, 35 hours per week, part-time will be considered (minimum of 28 hours)
Woman’s Trust is the leading independent charity providing free and confidential mental healthcare to domestic abuse survivors throughout London and the South-East. As we approach our 30th anniversary, we are committed to ensuring every woman and child affected by domestic abuse has the mental health support they need to recover from the trauma of the abuse. Our work is vital in preventing further harm and breaking the cycle of intergenerational trauma.
This role is vital in ensuring that the public and key stakeholders understand the impact of our work; that we can generate more support and funding for what we do, helping more women as a result; and that we can influence the public and policy-makers to ensure even more survivors of domestic abuse have access to specialist mental health support.
You will be responsible for planning and delivering effective communications that reach, engage, motivate, and resonate with media, clients, fundraisers, and policy makers across a range of channels.
We are looking for someone with a strong news sense and experience in Press and Public Relations. You will have a demonstrable background of proactively getting organisations involved in the public conversations that matter – while reflecting the confidential nature and sensitivities around domestic abuse and mental health. We aim to proactively generate more awareness of our work and its impact, including our unique position in the women’s and mental health sectors.
The role will be responsible for proactive and reactive media relations; effective engagement on social media; developing engaging content for our website; drafting copy for and producing marketing materials, including our e-newsletter. A highly autonomous role, you will work closely with our Chief Executive, fundraising, counselling, and research teams. You will also be engaging regularly with the Board of trustees, supporting our Chief Executive in our work and mission.
Our ideal candidate would also have experience of working on press and awareness campaigns; and the ability to create content on social media in line with branding guidelines. Experience in developing communications strategies and reporting on Key Performance Indicators would be preferred.
Closing date: Midnight on Sunday, 13th July 2025.
Interviews will be held week commencing 14th July 2025.
Only successful applicants will be notified. Therefore, if you have not heard from us within 2 weeks of the closing date your application has not been successful.
This post is open to female applicants only – the Equality Act 2010 pursuant to Schedule 9, Part 1 applies. We encourage those from diverse communities and backgrounds to apply.
To apply, please provide your CV and a covering letter of no more than 2 pages, outlining your experience, skills, and knowledge relevant to this post, showing us how you fulfil the essential criteria set out in the Person Specification and providing examples of related experience. Applications should be returned via the apply button, together with the equal opportunities monitoring form. We look forward to receiving your application.
We have an exciting opportunity for an Independent Domestic Violence Advisor (IDVA) to join the team in either Westmoreland & Furness or West Cumberland area, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Westmoreland & Furness or West Cumberland and will require travel around the County in line with Business need.
As an IDVA you will:
- Provide a high quality, pro-active service to victims of domestic and/or sexual violence and abuse.
- You will work within a multi-agency framework consisting of the MARAC and the Bridgeway, SARC and other local partnership responses to domestic abuse and sexual violence.
- You will work with survivors and other agencies to monitor the care pathway. This involves risk assessment, helping clients access their rights, along with any other services they require.
- You will be required to attend relevant meetings and will provide regular reports to your line manager.
- You will also undertake talks and presentations to local groups and agencies on the work of Victim Support, developing networks and partnerships and increasing the role of the service in the community.
You will need:
- Experience of working with victims of domestic and sexual violence and other service providers and agencies in a statutory, voluntary, social or community setting.
- Experience of planning and delivering caseloads, with strong crisis management skills and an understanding of the needs of victims experiencing domestic abuse and sexual violence.
- An approved and accredited IDVA and/or ISVA qualification or willingness to work towards this.
- Good IT skills, knowledge of criminal justice issues and an understanding of the effects a court appearance can have on victims and witnesses of crime.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To develop and deliver the charity’s policy and campaigning strategy and the charity’s programme of health projects to ensure the charity achieves its key objectives. To build engagement with the NHS, Department of Health, Parliamentarians, policy makers, think tanks, charity and patient groups to develop and deliver our campaigning strategy. Build engagement with HCP networks and related organisations to inform and support delivery of our health information work.
To be the owner and primary point of contact for FBC’s health policy and campaigning activities, working closely with the CEO to represent the interests of the charity with decision-making bodies such as UK government and Parliament, NHS, devolved health and social care bodies and other stakeholders. The postholder will Influence key decision makers, collaborate in initiatives and comment on policy decisions to press for higher levels of research funding, organisational changes to drive earlier diagnosis and improvements in patient experience.
The post holder will have the ability to meld impactful campaigning, political astuteness and evidence-based policymaking to drive change with demonstrable sensitivity to health inequalities and other issues that affect bladder cancer patients and their families.
They will be organised and will be able to manage several tasks at once, meeting strict deadlines.
Candidates who are unable to answer the screening questions to our satisfaction will not be considered for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK is hiring 6 Customer Advisers to join our National Advice Line!
We are still in a cost-of-living crisis and the proposed changes to the winter fuel payment criteria mean that many older people in the UK are in desperate need of advice and support. As a Customer Adviser, you will be playing an important role in this vital service; providing information and advice for older people in need, and signposting them, their families, carers and other professionals to relevant bodies that can help with their specific requirements.
Our team of Customer Advisers are dedicated to providing a high-quality service to those in later life and are passionate about ensuring all callers receive the guidance and support they need. The team handles thousands of calls, emails and webchats each year. Some of these enquiries can be emotionally tough, but there is no better feeling than knowing that you have helped someone.
If you are passionate about helping others while providing an excellent customer service, this may be the role for you.
This role offers hybrid working between home and our offices in Blackpool and Ashburton (a robust home broadband connection is essential). The team work from the office at least 1day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour's commute. During the probation and training period you may be required to come into the office 2-3 days a week. We are currently trialling fortnightly office attendance, but this could be subject to change in future.
The Advice Line is open from 8am to 7pm, 365 days of the year and you will be required to work a variety of shifts including some weekends and bank holidays. Full time contracts are for 35 hours per week.
In your Supporting Statement, please include examples of how you meet the Must Have criteria below.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
* Experience of computer-based systems, applications, and keyboard skills. A, I, T
* Experience of working to set time scales. A, I
Skills and Knowledge
* Ability to communicate with a wide range of people in a professional manner. I
* Ability to deal with difficult and distressed callers calmly and politely. I
* Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation. I
* Commitment to customer care and equal opportunities. A, I
* Good numeracy and literacy skills. A, T
* Accurate data entry skills. A, T
* Excellent communication skills including a confident telephone manner. I
Personal attributes
* Personal resilience in dealing with difficult and distressed callers whilst managing own wellbeing. A, I
* Flexible approach to hours of work. I
Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
* Experience of working in a contact centre or call centre environment. A, I
* Experience of providing information and signposting on a broad range of subjects. A, I
Skills and knowledge
* Knowledge of issues which affect older people. A, I
What we offer in return
Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards – recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.