Supporter manager jobs in Cheam, greater london

Do you have facilities experience with an organised and customer‑focused approach and interested in working for a leading homelessness charity?

St Mungo’s Central Office is relocating to a new 2 floor hub in Warner Street, Farringdon. To support this exciting move, we are looking for a Facilities Manager to ensure the building operates safely, efficiently and provides a welcoming environment for colleagues and visitors.

This is an on‑site role, Monday–Friday, 9am–5pm, acting as the first point of contact on reception and overseeing facilities and office management at the Warner Street Hub.

This role would suit someone who enjoys problem‑solving, has strong attention to detail, and brings ideas to help shape effective ways of working in a new space.

Working as Facilities Manager you will:

• Report to the Head of Procurement, working closely with colleagues to coordinate day‑to‑day operations.
• Help establish new systems and maintain an organised, welcoming office that supports collaboration.
• Coordinate facilities management to ensure the building is safe and running effectively.
• Provide  reception cover, acting as the first point of contact for staff and visitors.
• Be the central contact for facilities matters including reception, post, deliveries, contractors and meeting space bookings.
• Support health and safety responsibilities, including fire safety and workplace compliance.

While our Central Office is currently based in Tower Hill, we plan to relocate to Farringdon in June 2026.

About you

We think this role will suit someone who is organised, customer‑focused and can bring the below:

• Experience coordinating facilities or office operations in a workplace setting.
• Experience working with contractors or service providers.
• Ability to support workplace health and safety, including fire safety procedures.
• Strong organisation and prioritisation skills, with the ability to work independently and use initiative.
• Good communication and interpersonal skills, able to build positive working relationships.
• Experience using office systems and managing administrative tasks.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form and upload your CV.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 7 May 2026

Interview and assessments on: 20-21 May 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Do you want to play a leading role in strengthening safeguarding practice for victims, witnesses and survivors across England and Wales?

Victim Support is looking for an experienced safeguarding professional to join us as National Safeguarding Practice Lead. This is a key national role focused on embedding excellent, trauma-informed and inclusive safeguarding practice across all our services.

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

You will act as the operational lead for safeguarding practice, working closely with Operational Leads, Designated Safeguarding Officers (DSOs) and senior colleagues to drive quality, consistency and continuous improvement. Regular travel across England and Wales expected.

You will:

• Lead the development and improvement of national safeguarding practice, guidance, tools and processes.
• Ensure safeguarding is embedded across all services, aligned to the VS Service Model and EDI commitments.
• Develop and review safeguarding procedures and resources, keeping them accurate, accessible and legally compliant.
• Deliver the Designated Safeguarding Officer (DSO) Forum and other safeguarding networks.
• Support safeguarding training, learning resources and awareness activity.
• Provide expert advice on safeguarding queries and oversee appropriate escalation.
• Monitor safeguarding activity and contribute to audits and assurance.
• Embed safeguarding into service design, digital and innovation projects.

About you:

You will bring strong safeguarding expertise and the confidence to influence practice across a complex organisation.

You will have:

• Extensive knowledge and experience of safeguarding children and adults.
• Proven experience of developing safeguarding policies, procedures and practice guidance.
• Experience of delivering training and supporting practice development.
• Strong communication and collaboration skills.
• A good understanding of trauma-informed and inclusive practice.
• Emotional resilience to work with traumatic material.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Contract: Freelance, fixed term, approx. 3 to 4 months

Time Commitment: Approx. 1.5 to 2 days per week, up to 24 days total

Fee: £250 per day, £6,000 total

Location: Remote, with occasional meetings in Central London

About the AOI

The Association of Illustrators (AOI) is the UK’s professional body for illustration, supporting illustrators, animators, educators and creative organisations in the UK and internationally. We provide professional guidance, deliver industry events, run the World Illustration Awards, and advocate for a thriving and sustainable illustration industry.

We are currently developing new partnerships and more sustainable income streams to support a growing programme of activity, including mentorship, bursaries and accessibility-focused initiatives.

About the Role

We are seeking a freelance, fixed term Sponsorship & Partnerships Manager to support the development of corporate sponsorship opportunities across AOI programmes.

This is a hands-on role that mixes strategy with outreach. You’ll be identifying partners, starting conversations and helping shape the offer as you go. The successful candidate will work from existing sponsorship materials, refining and adapting them for different audiences, while leading engagement with prospective partners.

The role will prioritise the World Illustration Awards, alongside selected AOI programmes such as mentorship and bursary initiatives, with a focus on building a strong pipeline and turning conversations into real partnerships.

Key Responsibilities

•Refine and tailor existing sponsorship materials for different audiences, sectors and programmes 

•Identify and research prospective corporate partners aligned with AOI’s work and community 

•Lead targeted outreach to priority prospects, including both warm and cold approaches 

•Initiate and develop conversations with potential sponsors and partners 

•Advise on sponsorship positioning, packages and messaging to strengthen partner appeal

•Build and manage a clear pipeline of prospects and opportunities 

•Contribute insight and recommendations to support ongoing partnership development 

Scope and Priorities

Given the timeframe, the role will focus on active outreach and relationship building, alongside delivering a clear and commercially viable sponsorship structure across priority AOI programmes.

Primary Focus: World Illustration Awards (WIA)

The World Illustration Awards will be the central priority, with a clear aim to:

•Secure dedicated sponsors for all 10 award categories 

•Category sponsorship packages will typically range from £3,000 to £10,000, with an emphasis on securing multi-year agreements to ensure continuity and long-term value for both parties

•Introduce and secure bursary sponsorships to support underrepresented entrants, improving accessibility and equity within the awards 

•Develop higher-value partnership opportunities, including a headline exhibition sponsor and additional strategic partners aligned with the profile and reach of WIA

Secondary Focus: AOI Mentorship Programme

•Alongside WIA, our mentorship programme is a key priority, with a clear funding target of £10,000 per year, ideally secured through multi-year (minimum 3-year) partnerships 

•The focus will be on identifying partners aligned with talent development, education and access, and positioning the mentorship programme as a meaningful, impact-led opportunity.

Expected Outputs

By the end of the contract, we expect:

•A clear and compelling sponsorship offer across key AOI programmes, with defined packages, pricing tiers and clear value propositions 

•A well-researched prospect list of relevant organisations, prioritised by fit, sector and likelihood to convert

•Active outreach to a core group of high-priority prospects, with consistent and well-targeted engagement 

•A live and clearly documented pipeline of opportunities, showing how conversations are progressing (from outreach through to proposals and negotiation)

•At least two confirmed sponsorship agreements

•Two further highly progressed opportunities at proposal or advanced conversation stage, with clear next steps 

•A broader group of warm leads with defined follow-up actions and timelines 

•A clear financial overview of potential income, including: 

-Estimated total sponsorship value across all categories 

-Breakdown of multi-year agreements and annual values

•Clear recommendations on what to do next and how to keep momentum going after the contract ends

Person Specification

•Experience in corporate sponsorship, partnerships or fundraising, ideally within the arts, culture or non-profit sector 

•Track record of developing and progressing partnership opportunities 

•Strong communication skills, particularly for external engagement and written outreach

•Ability to combine strategic thinking with hands-on delivery 

•Proactive and organised, with the ability to manage activity independently 

•Confidence representing an organisation externally 

•Understanding of the creative industries is desirable 

Equity, Diversity and Inclusion

The AOI is committed to building a team that reflects a broad range of perspectives, backgrounds and experiences. We particularly welcome applications from individuals who are underrepresented within the illustration industry and the wider creative sector.

We believe that diversity strengthens our organisation and enhances our ability to serve our members. 

How to Apply

Please send:

•A CV 

•A short proposal outlining how you would approach this brief, including examples of organisations you might approach and how you would go about engaging them

•One or two examples of relevant partnerships or sponsorship work, including your role and outcomes 

Deadline: 8 May 2026

Prospectus is excited to be partnering with our client in the search for a permanent Philanthropy Manager.

The organisation is a charity committed to improving social mobility in the UK. Their work is focused on improving social mobility through education opportunities. Their mission is to level the playing field for young people from low-income backgrounds so that they have a fair chance of accessing leading universities, apprenticeships, and jobs. With a three-pronged approach including programmes, research, and policy advocacy, the organisation supports nearly 12,000 young people each year and they have been able to work towards keeping social mobility high in the political agenda.

As the Philanthropy Manager you will predominantly manage the portfolio of Fellows giving at the being £15k, £5k, and £1k per year level, as well as relationships with donors giving much more. The Philanthropy Manager will be responsible for developing the alumni giving campaign and will spot opportunities for further cultivation and donor engagement throughout the philanthropy portfolio of the organisation. The Philanthropy Manager will be a true relationship management and will line manage a Philanthropy Assistant while reporting to the Head of Philanthropy, working closely too with the Director of Development.

To be successful as the Philanthropy Manager you will have experience of building and managing donor relationships with individuals giving four-figures and above per year in a philanthropy team or other fundraising capacity through structured giving schemes. You will have experience of working with key senior colleagues across and organisation to secure major gifts and steward relationships and will have good knowledge of the UK fundraising environment, including trends in philanthropy.

This role is a full-time permanent position that will have hybrid working in the London offices for at least two days per week. The salary for this role is £42,025 to £48,000.  

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus.

If you are interested in applying to this Philanthropy Manager position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

The Programme Manager role is suited to someone with experience delivering youth development programmes, ideally focused on employability, and who is passionate about supporting young people to succeed in the world of work. As a key frontline member of LTSB’s team, the programme manager will work closely with colleagues across the organisation, including the Programmes and Employment teams and employer partners, to support young people throughout their journey.

Programme Managers are responsible for delivery across specific LTSB hub cities and regions and are required to travel to support delivery in those areas.

Role: Development Manager

Contract: Permanent, Full Time

Location: Hybrid working. London or Cornwall office three days per week, home working two days per week.

Oceana UK is focused on some of the biggest threats facing UK seas, including protecting seabed habitats, ending overfishing, and preventing new offshore oil and gas developments. We fight for UK seas to get the protections they deserve through highly visible campaigns and detailed policy interventions to secure measurable changes to rebuild and maintain ocean abundance and health. We act as a vital public-policy interface – raising the profile of our issues through campaigns, science, communications, and expeditions, and directly influencing policymakers and politicians.

We are now at a pivotal moment of growth, impact, and development. We have delivered meaningful progress in our first full three years of operations, helping secure major victories to protect and restore UK seas, including protecting huge areas of our seas from industrial fishing and stopping new offshore oil and gas expansion. Working closely with our international team, we are now evolving our organisation and campaigns to deliver even greater impact in the next 3-5 years, underpinned by strengthened funder relationships.

Our small, experienced, and highly motivated team are based in London and Cornwall, coming together both digitally and in person as part of developing and delivering our ambitious campaign strategy to restore ocean biodiversity and abundance. We’re proud of the team we’re creating here in the UK, and we’d love for you to join us.

Job Purpose 

The Development Manager will manage our fundraising and partnerships portfolio, supporting the stewardship of relationships with some of the world’s biggest environmental foundations and philanthropists. They will manage new and existing relationships, prepare grant applications and reporting, and evolve our outreach to support the growth and diversification of our fundraising opportunities. The role will work closely with the Executive Director, our UK team, and our US based global development department, to secure sustainable resources to strengthen Oceana UK and help drive positive impact for our seas.

Eligible candidates should have a passion for fundraising and a track record in securing major grants and donations, with a focus on trusts, foundations, and philanthropy. They will foster strong relationships with high-level partners, co-deliver excellent funding applications and reports, and provide written and verbal updates with precision and confidence. They will demonstrate a strategic mindset, alongside strong organisational skills and meticulous attention to detail. They must have experience in growing and diversifying income streams and converting new interest into long-term, sustainable, support.

The position will be hybrid, based three days per week (Tues-Thurs) from Oceana’s UK offices in Newquay, Cornwall or Paddington, London. Regular national, and occasional international, travel will be required to meet team members and stakeholders in geographically diverse locations, including Washington, DC.

Responsibilities

• Manage relationships and reporting to existing funders alongside the international development team and Executive Director. This will primarily be with trusts and foundations, individual philanthropists, and some corporate supporters.
• Manage successful grant applications and budgets, co-ordinating and collaborating with the international development team.
• Work closely with the finance, policy, communications, and campaigns team to ensure all relevant stakeholders are consulted in grant applications and reporting.
• Manage and deliver timely reporting, communications, and updates to funding partners and stakeholders.
• Manage and develop other existing UK income streams, including mass giving alongside the communications team.
• Identify, develop and manage additional UK income opportunities, including with smaller trusts and foundations.
• Collaborate with the Director of Finance and People, and international development and budgeting teams, to manage income forecasts and grant financial reporting.
• Maintain appropriate development records and database for all UK activity.
• Ensure compliance with UK fundraising regulations and best practice.
• Develop and manage key fundraising and partnerships events.
• Work with Executive Director to develop our outreach with funders at international events.
• Attend and represent the UK in monthly development meetings with the international team.
• Plan and manage UK development priorities, calendar, and budget.
• Be present in person in the London or Cornwall office 3 days per week (Tues-Thurs), promoting a positive working culture.
• Ensure a strong commitment to the organisation’s values and vision, as set out by Oceana globally.
• Travel occasionally, both nationally and internationally, to meet with team members and wider internal and external stakeholders.
• Other tasks as needed to support development and organisational objectives.

Candidate Requirements

Education and work experience:

• At least 5 years of professional experience in fundraising and development, ideally in the ocean or the environmental space (essential).
• Experience writing successful multi-year grant applications, alongside robust budgets, for trusts and foundations (essential).
• Experience managing charitable foundation relationships, delivering detailed and timely reports, and managing ongoing communications as required (essential).
• Experience managing major and corporate giving.
• Experience prospe cting, managing and analysing research on fundraising opportunities.
• Experience co-developing and diversifying fundraising opportunities.
• Good existing relationships with environmental trusts and foundations (preferred).

Skills & Knowledge:

• Excellent external relationship building, including confident networking skills, and organised and positive relationships with funders outside of scheduled reporting.
• Excellent written and verbal communication, with the ability to understand and distill complex scientific issues and detailed campaigns for fundraising purposes.
• Strong focus on spotting and cultivating new institutional fundraising opportunities
• Strong internal stakeholder management, adept at involving relevant teams (leadership, campaigns, finance, international) to develop funding applications.
• Confident and proficient using CRM platforms or other grant management tools.
• Good understanding of data privacy, code of fundraising practice, and other relevant regulations.
• Strong prioritisation and project management skills, with ability to manage multiple tasks and workstreams effectively.
• Excellent attention to detail and commitment to accuracy.
• Proactive and self-motivated, with a strong drive to meet and exceed fundraising targets.
• Ability to work well both independently and as part of a small, close-knit team.
• Good understanding of the principles of Justice, Equity, Diversity and Inclusion, and a proven commitment to improving these in the environmental space.
• Integrity and the ability to work with confidential information with discretion.

Equal Opportunities

Oceana is committed to having a diverse workforce that is representative of the community it serves at all levels of the organisation, and we particularly welcome applications from candidates who are currently underrepresented within the conservation sector.

All offers of employment are conditional upon the successful completion of reference checks.

Application Deadline: Sunday 10th May 2026

Interviews: w/c 18th May and w/c 25th May

Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.

The Organisation

Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually. 

As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes. 

What is the Role?
This is a fixed-term maternity cover opportunity for a Partnerships Account Manager. In this role, you will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, you will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. As the majority of our key client relationships are with local councils, we are looking for someone with knowledge of how they operate.

The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.

This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.

The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. Whilst the role is also suited for an experienced (key) account/client manager, we are looking for an individual who has experience and/or knowledge of the UK education system.

This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you! As this is a maternity cover, we expect that the successful candidate will be able to swiftly absorb our ways of working and contribute to the success of the organisation.

Key Responsibilities:

1. Client Acquisition and Relationship Management

   • Proactively seek new business opportunities within assigned regions to grow the client base.

   • Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.

   • Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.

   • Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Service Delivery team

   • Maintain good internal stakeholder relationships with our Service Delivery team to ensure client demands are balanced with our processes and team capacity. 

2. Strategic Planning and Development

   • Collaborate with Senior Leaders to develop strategies for client retention and growth.

   • Work closely within the Partnerships team to align on strategic objectives and ensure seamless service delivery across functions.

   • Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.

3. Performance Monitoring and Reporting

   • Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.

   • Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.

   • Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.

   • Report to the the Partnerships Director on accounts, Tenders, Bids, client meetings on a regular basis.

   • Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data. 

4. Line Management and Support Coordination

   • Lead, mentor, and manage junior member(s) of the team focused on bid/application writing, tender management, and client-related administration.

   • Support junior member(s) in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.

   • Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.

   • Work with other area leaders, to ensure strong delivery of services.

   • Contribute to, and foster strong internal working relationships to successfully delivery against strategy and objectives.. 

5. Bid Management and Process Improvement

   • Oversee the preparation and submission of tenders and bid applications, working closely with junior member(s) to ensure high-quality and timely submissions.

   • Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.

   • Report on bid submission performance, review bidfeedback to continuously improve. 

Essential Skills and Experience:

• Detailed knowledge of the UK education sector. 

• Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.

• Proven track record in client relationship management, with experience in sales or partnership development roles.

• Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.

• Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.

• High level of empathy and commitment to supporting vulnerable and underserved communities.

• Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.

• Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.

• Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.

• Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.

Desirable:

• Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats.

• Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.

General
The job is subject to having the right to work in the UK, two professional references and a basic DBS check.

Why Equal Education?

• Competitive salary

• Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.

• Flexible, hybrid work environment with regular opportunities for in-person client engagement.

• Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.

• Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.

At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.

Being you at Equal Education 

Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work. 

Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic. 

Next steps

If you feel inspired and you think you have the right motivation and experience for the role, we would love to receive your application.

Applications will be reviewed as they are received and interviews will be arranged accordingly. We reserve the right to close this application early, for example if we receive an unprecedented number of applications, so please apply promptly to ensure you are considered for this role.

Peabody is looking for a dedicated Team Manager to join our Outreach service where you’ll lead and inspire a team providing essential support to some of the most vulnerable people in our communities. If you’re a motivating leader with a strong sense of purpose, this could be the perfect next step in your career.

Your leadership will drive a culture of compassion, consistency and excellence, ensuring your team has everything they need to deliver meaningful, high‑quality support. This is an opportunity to shape a service that transforms lives empowering customers to maintain their tenancies, build independence, and feel connected.

About the role
The Outreach service supports individuals with long‑term or complex needs to live safely and independently within the community. As the Outreach Team Manager, you’ll guide the team’s day‑to‑day operations, oversee casework, strengthen partnerships, and champion continuous improvement.You’ll work closely with partner agencies, internal colleagues and community organisations to make sure customers get the right support at the right time.  

This is a meaningful, people‑focused role where you’ll directly shape how support is delivered and see the impact of your work every day.

What you’ll do

• Lead, motivate and support a team of Outreach staff to deliver exceptional, customer‑focused support.
• Overseeing high‑quality case management, assessments and risk processes
• Build productive relationships with external agencies and partners to maximise resources and opportunities for customers.
• Ensuring smooth service delivery, accurate reporting and effective data management
• Facilitate effective team communications through meetings, feedback, coaching and development.
• Supporting complex cases and promoting a positive, collaborative team culture
• Driving service improvements and contributing to new policies and processes
• Acting as a positive ambassador for Peabody at forums, meetings and events

What you’ll need

• Experience supervising or managing staff, ideally in a support, housing or community‑based setting.
• Strong organisational skills and the ability to prioritise a varied workload.
• Excellent verbal and written communication skills.
• Confident communicating with customers, staff and partner organisations
• Knowledgeable about Outreach work, welfare benefits and issues affecting vulnerable people
• Ability to handle difficult situations and use de‑escalation and risk assessment techniques.
• IT literacy and experience with record‑keeping systems.
• A collaborative, approachable leadership style and a positive, can‑do attitude.
• Passionate about empowering others and delivering excellent service
• A full driving licence with access to your own vehicle is essential. 

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We believe in creating a workplace where everyone feels supported, included, and empowered.

What we offer:

• 25 days’ annual holiday, plus bank holidays.
• Two additional paid volunteering days each year.
• Flexible benefits scheme, including family-friendly options and access to a discount portal.
• 4 x salary life assurance.
• Up to 10% pension contribution.
• Opportunities for professional development and growth.

Please read before applying:
This role requires an Enhanced DBS check and participation in an on-call rota, which will require occasionally to work unsociable hours to meet the needs of the service.

This is a part time role of 30 hours per week, to work across Monday to Friday. (Working hours TBD). You will also be part of an on-call rota, which is once a quarter. 

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Closing date: 6th May 2026 at midnight. Interviews will take place in person at our Arcola Street (E8 2DJ) office no later than 23rd May 2026. 

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

 

Job Title: Volunteer Development Manager

Team: People and Culture

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh) or home-based contract.

Status: Permanent

*The salary on appointment will be set between £47,845 to a maximum of £54,369 depending on the candidate's skills and experience. If you are internal and on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Context and purpose of role

Volunteers are vital to the success of the Ramblers and the delivery of our strategic goals. That’s why we’ve launched a bold new initiative to enhance volunteer experience. We’re creating a journey that is inclusive, engaging, and genuinely impactful. Our aim is for The Ramblers to be a place where every volunteer feels welcomed, valued, and supported every step of the way.

We believe volunteering should be more than giving time. It should be about finding purpose, building connections, and being part of something meaningful. We are committed to creating an environment where people from all backgrounds and walks of life feel inspired to join us, confident in contributing, and motivated to stay and grow.

As volunteering lead, the postholder will play a pivotal part in bringing that vision to life.

You will work closely with key stakeholders to enhance the volunteer experience at every stage of the volunteer lifecycle—from attraction and recruitment through to development and recognition.

You’ll design and deliver innovative approaches to enhance the experience of our current volunteers, along with planning and implementing new approaches to attracting volunteers for the future.

This role provides the opportunity to create something lasting: a volunteer experience where people don’t just give their time —they feel a genuine sense of belonging, while making a meaningful difference in the communities we serve.

The role will report directly to the Head of People Experience.

Key responsibilities

Volunteer Recruitment and Onboarding

· Develop and implement strategies to attract and recruit a diverse pool of volunteers.

· Design and deliver comprehensive orientation programs to introduce new volunteers to the organisation and their responsibilities.

Training and Development

· Create and facilitate ongoing training programs to enhance volunteer skills and knowledge.

· Provide resources and support to ensure volunteers are equipped to perform their roles effectively.

· Organise workshops, seminars, and training sessions to foster continuous learning.

Volunteer Management and Coordination

· Ensure accurate records of volunteer hours, roles, and performance are maintained.

· Create a safe and supportive environment, ensuring compliance with relevant legislation and best practices around safeguarding.

· Develop and implement policies and procedures for volunteer management.

Volunteer Retention and Engagement

· Design and execute recognition programs to acknowledge and celebrate volunteer contributions.

· Organise events and activities to keep volunteers engaged and motivated.

· Regularly communicate with volunteers to provide updates, gather feedback, and address concerns.

Program Evaluation and Improvement

· Monitor and evaluate the effectiveness of the volunteer program.

· Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement.

· Implement changes and enhancements based on feedback and best practices.

Collaboration and Partnership Building

· Work closely with teams to identify volunteer needs and opportunities.

· Build and maintain relationships with external partners and community organisations to expand volunteer resources.

Technology and Data Management

· Utilise technology track and manage volunteer information.

· Maintain up-to-date records and generate reports on volunteer activities and program outcomes.

· Leverage communication tools and platforms to effectively engage with volunteers.

Other

· Undertake such other duties as may be reasonably required of the post

· Engage and proactively develop excellent working relationships

The person

Knowledge, Skills and Experience

Knowledge

This section specifies the theoretical understanding or specific expertise needed for the role:

· Knowledge of the value volunteers add, and the impact they bring to organisations.

· Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention.

· Demonstrable knowledge and experience of implementing best practice solutions to drive a volunteering involving ethos and culture.

- Knowledge of safeguarding legislation, policies, and best practices.

Skills

This section details the specific abilities and competencies required to perform the job effectively:

• Strategic Thinking: Ability to develop and implement strategic initiatives

• Communication Skills: Excellent verbal and written communication skills

• Interpersonal Skills: Strong relationship-building and influencing skills

• Analytical Skills: Ability to analyse data and use insights to drive decision-making

• Problem-Solving Skills: Proactive approach to identifying and resolving issues

• Project Management Skills: Ability to plan and co-ordinate activity across multiple teams to deliver project goals

Experience

This section specifies the practical, hands-on experience required for the role:

• Experience of ensuring Volunteer and Volunteer Role Manager journeys are accessible and encourage diversity, equity and inclusion.

Personal Attributes

· Active Listener: Listens attentively to others and values their input

· Collaborative: Values and leverages diverse perspectives and skills within the team

· Adaptable: Able to adjust to new situations and challenges with ease

· Problem Solver: Proactively identifies issues and works towards effective solutions

· Analytical Thinker: Analyses information thoroughly and makes sound decisions.

· Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work

· Mentoring: Willing to mentor and support the development of team members

· Innovative: Embraces new ideas and technologies to improve processes

· Ethical: Upholds ethical standards and integrity in all actions

· Visionary: Looks outwards to anticipate trends and identify opportunities to enhance volunteer experience

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting.

The role is based at Princess Royal University Hospital along with some working from the Victim Support office in Old Street and some home working.

What we offer:

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role:

As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced.

You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.

Key Responsibilities:

• Assess risks and needs using evidence-based checklists.
• Focus on high-risk cases with short to medium-term crisis intervention.
• Assist high-risk victims in accessing safety services.
• Deliver tailored support and information.
• Understand legal frameworks for protecting children and vulnerable adults.
• Provide advocacy on legal, housing, health, and financial options.
• Empower clients to recognize domestic abuse dynamics.
• Participate in Multi-Agency Risk Assessment Conferences (MARAC).
• Work with a team to deliver respectful, dignified, and sensitive services.
• Maintain accurate and confidential case records.
• Comply with data protection laws and organizational policies.
• Stay updated with procedures, policies, and professional codes.

About You:

Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.

You will need:

• Strong understanding of domestic abuse and its impact.
• Demonstrate proficiency in English, both verbally and in writing.
• Experience in statutory, voluntary, or multi-agency settings.
• Competency in risk and needs assessment frameworks.
• Understanding of safeguarding issues.
• Direct service delivery experience to victims or vulnerable people.
• Ability to manage complex caseloads and prioritize work.
• Strong crisis management skills.
• Effective communication, negotiation, and advisory skills.
• Commitment to equal opportunities and diversity.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Volunteer and community involvement is a core part of what we do here at Sands. From Sands United Teams, Support Groups, knitters, Parent Speakers and event volunteer, volunteers are at the heart of Sands delivering peer support, and building a local community for bereaved parents.

Sands Groups are volunteer led, and community driven.  

Sands has a vision to grow community-based peer support, community activity and volunteer involvement across the organisation. This requires an investment in enabling, innovation in peer support and volunteer involvement and partnership working.At the heart of this is our Befrienders.

Befrienders are in every Group across the UK and enable online support groups too.

This post is all about developing, delivering and managing our fantastic volunteer befriender programme across Sands. Ensuring that Sands befrienders are enabled to provide warm, supportive, evidence-based and values-driven peer support to bereaved families across the UK.

This maternity cover post will have two key focus areas

- Maintaining key components of the befriender programme, including regular communications and meeting with Befrienders, driving recruitment opportunities, supporting innovation in Befriending and troubleshooting in partnership with volunteers.

- Deliver a fixed timeline project focused on developing the Befriender programme.

Responsibilities

Best practice in peer support and befriender programmes

• Manage the direction and growth of the Befriender programme
• Work with the Development Leads and Community Development Officers to create plans for regions to support existing Befrienders and grow the peer support offer across the UK

· To engage, inspire and support existing Sands befrienders, providing a positive volunteer experience from recruitment to saying goodbye

• Be the point of contact for Befriender safeguarding issues. Be proactive in addressing and be an escalation point for challenges, risks and safeguarding issues.

• Practice and support excellent standards in all aspects of inclusion and diversity, particularly in reaching marginalised groups in recruitment and enabling volunteers to provide inclusive support spaces. 
• Lead on development of processes, guidance and resources, ensuring good governance and risk management of the Befriender Programme
• Work with the Volunteering Coordinator to ensure delivery of key processes, process development and improvement to enhance the volunteer experience. 

· To identify learning and development opportunities for befrienders and create a culture of continued learning for all Befrienders

Develop and innovate

• Be an opportunity spotter, picking up innovation opportunities to grow and develop the Befriender programme, alongside relevant Sands’ staff teams. 

• Manage short- and long-term projects and where appropriate join cross organisational working groups to represent the Community and Volunteering Team. Including projects that may have budgets.

• Advocate the voices and needs of Befrienders, bringing in knowledge and feedback to enable good decision making and volunteer participation in new ways of working

• Through supporting approaches to recruitment and partnerships, ensure that individuals with a wide range of bereavement experiences are at the heart of Sands’ volunteering 

· Build a data driven understanding of gaps in service and representation, and make promotion and recruitment decisions to support growth for under-represented towns/regions/groups

· Support continuous improvement and accurate delivery of processes in the welcome journey for new befrienders, including in recruitment, on-boarding and off-boarding processes in partnership with the Volunteer Coordinator

· Use the CRM to record accurate information and help make data informed decisions

Internal and external partnerships 

• Work with the Bereavement Support Services Team (BSS) to ensure collaboration across the Befriender programme and national BSS support groups and ensure the Befriender programme continues to be rooted in trauma-informed practice.
• Work with the Training Team to ensure that training and learning experiences for Befrienders are up to date, relevant and accessible.

• Work with the Philanthropy and Partnerships team and the Head of Community and Volunteering to maximise compelling cases for support, storytelling and funding opportunities at a national and local level.

· Work with the Engagement Team to ensure Sands befriending is represented in an engaging and positive way across Sands social media and the media

Looking for a fundraising role where the income you raise directly moves the dial on mental health outcomes - and helps people access support when they need it most?

This could be the one. Chasing the Stigma is a national mental health charity on a mission to normalise and humanise mental health and they're looking for their first ever Fundraising Manager.

You'll find this a unique opportunity to own and grow an emerging fundraising function and shape it into something extra special.

Salary: £32-36k
Contract: Permanent, full-time 35 hours per week or reduced hours considered
Location: Homebased, or hybrid between home and Liverpool office (located 10 minutes' walk from Crosby Beach). If homebased, expect quarterly visit to the office.
Benefits: 28 days annual leave (+bank), Christmas closure and your birthday, pension scheme.
Culture: Flexible, collaborative, supportive

About Chasing the Stigma

Chasing the Stigma exists to make sure everyone in the UK can find mental health support, whenever they need it. With lived experience at the heart of everything they do, their work spans awareness campaigns, training, policy influence and the UK's largest directory of community mental health services, the Hub of Hope.

Following organic growth, they are now ready to take fundraising to the next level - and this is where you come in!

About the role

As Fundraising Manager, you will support the development and lead on the delivery of a new and ambitious fundraising strategy across individual giving, community fundraising and corporate partnerships.

You will be trusted to spot opportunities, test ideas and build sustainable income streams that support life-changing and life-saving work.

This is a hands-on, varied role where you will combine strategic thinking with practical delivery. You will work closely with colleagues to build a clear case for support, bring the charity's impact to life through powerful storytelling and build meaningful relationships with supporters and partners across the UK.

There is real potential to build a fundraising team as income grows, if this matters to you.

Who we are looking for

You might already be a Fundraising Manager, or you could be ready to step up from a fundraising role. Either way, you'll be able to showcase:

• Track record of generating income through fundraising or business development
• Confidence with high-value corporate or individual fundraising, working at five-figures
• Strong communication and storytelling skills
• Proactive, ideas-led approach and enjoy taking ownership
• Genuine passion for shifting the dial on mental health

You don't need to be the finished article in every area - if you're a fundraiser with passion, creativity and drive, we would love to hear from you.

We would particularly welcome applications from people of colour, people with disabilities, people who identify as being LGBTQIA+, and people from other commonly marginalised groups who are underrepresented in Chasing the Stigma's team.

How to apply

If this sounds like your next big adventure, then we would absolutely love to hear from you.

Please send your CV to Ellen Drummond at Charity People in the first instance and we'll be in touch with further details if your skills and experience match what we're looking for.

Deadline: 9am on Wednesday 20th May
Interview date: 2nd June

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Work with us at NCT

For pregnancy, parents and progress.

At NCT, what we do every day has a real impact on people’s lives.

We’re the UK’s charity for pregnancy, birth and early parenthood. For nearly 70 years, we’ve been alongside women and parents, offering trusted information, practical support and building communities.

Today, we reach hundreds of thousands of new and expectant parents every year. We provide antenatal and postnatal education, local and national support for infant feeding and mental health, and we campaign for fairer, safer maternity care. We listen to parents’ experiences and act on them - tackling health inequalities, challenging systems that don’t work, and pressing for progress.

Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families.

Your role will include:​

• Raise awareness of who we are – what we do and the difference we make and encourage people to use our services, support our charity and advocate on behalf of new parents.
• Drive impactful campaigns – Engage parents, policymakers, pregnancy and birth stakeholders and organisations with compelling advocacy and messaging.
• Lead the press office – Develop and implement PR strategies to enhance NCT’s visibility and credibility through powerful and creative storytelling.
• Lead our responsive external communications work – developing thought leadership, reactive comment pieces and content in response to external developments affecting new and expectant parents.

Why work at NCT?

Whether you’re supporting services, shaping policy, delivering programmes, raising funds, running operations or telling our story, you’ll be contributing to something bigger:
a society where everyone who becomes a parent feels confident, connected and safe.

People join NCT because they want to make a difference - and stay because they believe in how we do it.

How we work

We’re guided by a simple principle: no judgement, no exception. That shows up in how we support parents - and how we work with each other.

At NCT we are:

• Welcoming: We are always welcoming, creating connections and building communities.
• Collaborative: We achieve better outcomes by working together.
• Inclusive: We ensure equity and inclusion are core to who we are and what we do.
• Bold: We are bold, brave, and progressive
• Trusted: We provide trusted, high-quality, evidence-based information, support, and services.

We deal with complex issues, make tough decisions, and work in environments that can be challenging. But we do it with honesty, care and a shared sense of purpose.

When you work at NCT you’ll get fantastic benefits to support your well-being and professional growth:

• 30 days annual leave (excluding Bank Holidays)
• Pension matched up to 5%
• Flexible working options to suite your lifestyle
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
• Cycle to work scheme to support sustainable commuting
• Life Assurance for peace of mind
• Free eye test for all staff, with further discounts
• Blue Light discount card

Join us

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. If you want your work to contribute to lasting change - for generations of parents to come - we’d love to hear from you.

Together, we are NCT.

Our commitment to equity, diversity and inclusion

At NCT, we believe everyone should be able to shape their own journey - as parents, and as colleagues.

We are taking positive action to increase diversity across our organisation, at all levels, and to nurture a culture of inclusion and belonging for all our people and for the parents and families we support. You can read more about our Equity, Diversity and Inclusion action.

We are committed to zero discrimination, both internally and externally. This commitment applies regardless of visible or invisible difference, including (but not limited to): sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long‑term condition, religion or belief, gender identity, economic class, marital or civil partnership status, family status (including single parents), socio‑economic background, pregnancy and maternity.

We actively welcome applications from people from communities who are under‑represented in our organisation and the charity sector more widely.

The Hampstead Garden Suburb Trust protects, maintains and enhances the unique character of Hampstead Garden Suburb - an internationally important example of early 20th-century town planning and architecture.

The Architectural Support Officer plays a central role in this work. You will support the day-to-day operation of the Trust’s consent process, helping applicants and their advisers with applications, maintaining accurate records, and ensuring decisions are communicated clearly, professionally and with authority.

This is a varied role combining administration, public-facing work and exposure to architecture and conservation. It would suit someone with an interest in the built environment and heritage who enjoys detailed work and engaging with the public.

The role supports a high volume of applications across the Suburb and is central to the Trust’s day-to-day operation.

MAIN RESPONSIBILITIES

Architectural and technical support

• Support the architectural team in reviewing applications, including preparing summaries and assisting with research and policy.
• Maintain a strong working understanding of the Trust’s Design Guidance and relevant policies.
• Assist applicants in understanding how proposals align with the Trust’s requirements while being clear about the Trust’s role and the limits of advice that can be provided.
• Attend occasional site visits with colleagues to view properties and proposals.
• There will be opportunities to contribute to talks and events, depending on interests and experience.

Application and consent process

• Manage the administration of applications for Trust consent, ensuring they are registered, validated and processed efficiently.
• Act as a first point of contact for applicants and their advisers, providing clear guidance on process and requirements.
• Calculate and process application fees; raise invoices and maintain accurate financial records.
• Notify neighbours and manage consultation processes in line with Trust procedures.
• Prepare and issue decision letters and consent documentation.
• Track applications through each stage of the process, ensuring deadlines and actions are monitored and progressed.

Committee and governance support

• Prepare and circulate papers for Plans Committee and Trust Council.
• Take clear and accurate minutes and support follow-up actions.
• Assist in the preparation of reports and recommendations.

Records and systems

• Maintain accurate and up-to-date records of applications, decisions and property information.
• Support ongoing improvements to record-keeping, processes and digital systems.
• Ensure documentation is well organised, accessible and compliant with Trust requirements.

Team and office contribution

• Respond to general enquiries from residents by phone, email and in person.
• Work collaboratively with colleagues to support the smooth running of the Trust office.
• Undertake any other duties relevant to the role as required.