Supporter manager jobs

Mind in Brighton and Hove empowers and supports people who have experience of mental health issues across Sussex. Our Advocacy Services take action to help people have their views heard, secure their rights and obtain services they need.

We are seeking to appoint a Community Advocate to provide advocacy support to clients in West Sussex. The role will be based at our central Brighton office, with regular travel across West Sussex. At present, the role may include some home working. Driving and own vehicle are essential.

This post requires an understanding of advocacy, experience of managing a client case load, excellent communication skills and the ability to establish and maintain effective working relationships with a range of professionals, whilst retaining independence.

This is a part-time position working 21 hours per week.

In return, we offer a range of benefits including full induction, nationally accredited advocacy qualification, 29 days’ leave (pro rata) per year excluding bank holidays, 3% pension contribution and access to a 24-hour Employee Assistance Programme.

Full job details and application pack can be found on our website via the apply button.

Closing date: 9am on Monday 30th March 2026.

Interviews will take place on Wednesday 8th April, at our office in central Brighton. Alternative interview dates may be possible.

All successful applicants are subject to Disclosure and Barring Service (DBS) clearance

We are committed to equal opportunities, and we value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

Senior Project Officer (Community Development and Training)
Reference: SPOCDT26
Location: Home-based within or near Devon (with travel across the county)
Contract: Fixed term until December 2026 (10 months)
Hours: 15 hours each week
Salary: £28,000 FTE per annum (£11,200 actual for 15 hours per week)

Groundwork South is seeking a motivated and experienced Senior Project Officer (Community Development and Training) to support delivery of our National Lottery-funded Communities Prepared programme in Devon.

Communities Prepared works with volunteers and communities across England to help them build the skills, confidence and knowledge needed to prepare for, respond to and recover from emergencies. This includes supporting communities to plan for climate-related risks such as flooding, storms, heat waves, and severe weather.

This role will play a key part in delivering the final stages of the Devon Resilience Innovation Project (DRIP), a £7.3 million programme funded through the UK Government’s Flood and Coastal Resilience Innovation Programme and administered by the Environment Agency.

Working closely with partners including Devon County Council, you will engage with communities across Devon to increase awareness of flood risk and support them to strengthen their resilience.

About the Project and the Role

The Devon Resilience Innovation Project (DRIP) is testing innovative ways to improve flood resilience in communities across Devon. This role will focus on engaging 28 priority communities to assess uptake of support for community emergency planning and Flood Warden training.

Key Responsibilities

As Senior Project Officer, you will:

• Design and deliver a targeted community engagement plan across Devon.
• Raise awareness of local climate and flood risks.
• Support communities to develop emergency and flood plans.
• Help establish and support Flood Action Groups and Flood Wardens.
• Deliver training and workshops both online and in person.
• Work collaboratively with programme partners and stakeholders.
• Monitor and report on community engagement and participation.
• Track and evidence engagement activity and outcomes.
• Contribute to project meetings and programme reporting.
• Share learning with the national Communities Prepared team.

We are looking for someone with:

• Experience in community engagement or community development.
• Experience delivering training or workshops.
• Strong organisational and project management skills.
• Excellent communication and relationship-building skills.
• Experience working with multiple stakeholders or partners.
• Confidence working independently in a remote role.
• An interest in climate resilience, emergency planning or environmental issues.
• A willingness to travel across Devon.

Not all communities will take up the offer of support, so an important part of the role is ensuring engagement is clearly tracked and reported.

The role involves regular travel across Devon and occasional travel to Bristol for team meetings.

Knowledge of community emergency planning or flood resilience would be an advantage but is not essential.

Closing date for applications: Sunday 22nd March 2026
Interview date: Tuesday 31st March 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.

Are you a technically skilled and service-driven IT professional looking to make a global impact? The ITF is seeking a Service Desk Engineer to join our Global IT Service Desk, delivering high-quality first and second-line support to colleagues across our international organisation.

Based in Rio de Janeiro, this role plays a key part in ensuring reliable, secure, and user-friendly technology services across the Latin America & Caribbean region and globally.

About the Role

As a Service Desk Engineer, you will provide end-to-end IT support across workplace technologies as part of a Global IT Service Desk. You will ensure timely incident resolution, excellent customer service, and continuous improvement of IT services.

A specialist focus of this role is Microsoft Business Applications, including collaboration platforms such as Microsoft Teams and SharePoint Online, alongside Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.

You will also provide technical support for events, hybrid meetings, and remote collaboration, ensuring seamless service delivery across the organisation.

Key responsibilities include:

Service Desk Support

• Deliver first and second-line IT support, resolving incidents and requests in line with agreed Service Level Agreements.
• Log and manage support queries through a ticket management system, responding accurately, ensuring timely updates and resolutions and escalating issues when required.
• Maintain high-quality documentation within the global IT service desk system.

User Support & Collaboration

• Provide onsite technical support, including meeting room, AV, and collaboration tools troubleshooting.
• Support joiner, mover and leaver processes for ITF staff, ensuring secure provisioning and deprovisioning of access.
• Communicate solutions clearly to non-technical users and contribute to the knowledge base of the organisation.

Microsoft Business Productivity Applications Support

• Act as a primary support contact for Microsoft Teams, Sharepoint, Power Automate and Power BI.
• Troubleshoot access, permissions, connectors, and configuration issues.
• Support adoption and continuous improvement of business applications across the organisation.

Event & Remote Support

• Provide onsite and remote IT support for meetings, conferences, and hybrid events.
• Troubleshoot AV and connectivity issues in real time.

Security, Compliance & Improvement

• Follow information security, GDPR, and data protection protocols.
• Contribute to service reporting, process improvement, and technology enhancements.
• Stay up to date with emerging technologies and best practice.

About You

You’re an experienced and proactive IT support professional with strong troubleshooting skills, a customer-first mindset, and experience supporting modern cloud-based platforms in a fast paced international environment.

To be successful in this role, you will have:

• Proven IT service desk experience:
• First and second-line support experience within a multi-site or international organisation, operating to service level agreements.
• Strong Microsoft ecosystem knowledge:
• Hands-on experience supporting Microsoft Teams, SharePoint Online, Power Apps, Power Automate, Dynamics 365, and Power BI and identity/access systems
• Technical problem-solving capability:
• Strong diagnostic skills across Windows devices, peripherals, collaboration tools, and cloud applications.
• Excellent communication skills in English:
• Ability to communicate clearly with both technical and non-technical users and document solutions effectively.
• Security awareness:
• Understanding of information security principles, GDPR, and data protection responsibilities.
• Collaborative working style:
• Ability to work effectively with global IT colleagues, infrastructure teams, and stakeholders in a global organisation.

Why Join Us?

This is an exciting opportunity to join a mission-driven global organisation where your technical skills will directly support teams working to improve working lives worldwide. You’ll be part of a collaborative international IT function, working with modern cloud technologies and supporting meaningful global projects.

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.

We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

• To promote respect for trade union and human rights worldwide
• To work for peace based on social justice and economic progress
• To help our affiliated unions defend the interests of their members
• To provide research and information services to our affiliates
• To provide general assistance to transport workers in difficulty

Values

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

Head of Finance

Students’ Union - Liverpool

Location: Liverpool
Contract: Permanent, full-time (35 hours per week)
Salary: £49,897
Closing date: Midday on Wednesday 8th April 2026

Atkinson HR and Marble Mayne are pleased to be supporting a Liverpool based Students’ Union in their search for a Head of Finance to join their senior leadership team.

The Students’ Union is an independent, student-led charity dedicated to enhancing the student experience at the University it is associated with. With 32,000 members, they are committed to creating a home for every student, ensuring each one gets the most out of university life and leaves equipped to change the world.

As they continue to strengthen their financial foundations and long-term sustainability, they are seeking an ambitious finance professional ready to take the next step in their career and help drive their mission of creating an exceptional university experience for every student.

About the Role

This is a fantastic opportunity for an ambitious finance professional ready to take the next step into a more senior role with greater responsibility. You'll oversee the day-to-day running of the finance function, from monthly management accounts and annual budgets to statutory returns and year-end audit, while playing a key part in keeping the Guild financially strong and student focused.

You will manage a small finance team and be supported in the role by an outsourced consultant Finance Director. They are ideally seeking a fully qualified ACCA, CIMA or ACA professional, though they will consider applications from those who are part-qualified. You'll ideally bring an understanding of charity finance, regulation and IT systems, along with the interpersonal skills to work collaboratively across a values-driven organisation. Experience in a similar charity or students' union environment is desirable, but not essential.

The organisation is seeking to appoint someone who can demonstrate alignment with their values and ethos; including being innovative, fun, representative, sustainable and committed to supporting a student-led organisation. They offer a supportive and friendly working environment with a strong commitment to professional development. Other benefits include hybrid working, pension contributions, generous annual leave and a salary sacrifice scheme.

How to Apply

To apply, please submit your CV and complete the application form, where you will be asked to answer three questions:

· Why are you interested in applying, and how do you feel your personal values align with our organisational values?

· What are the key achievements and outcomes within your career that make you a strong candidate for the role?

· Summarise your experience in a senior level finance role that you feel is relevant to this position.

Each answer should be a maximum of 400 words.

For an informal conversation about the role, please contact Jamie at Marble Mayne.

Key Dates

Closing Date: Midday on Wednesday 8th April 2026

First Interview: Thursday 16th April 2026 (remote)

Final Interview: Thursday 23rd April 2026 (in person)

Glasgow and surrounding areas

Base salary of £22,222 per annum FTE/Potential earnings including commission of £39,000

Permanent, Part Time (18 hours per week minimum - potential additional hours based on performance)

Closing date: 9th April 2026

Interviews: Run on a per application basis so early applications are encouraged

Are you passionate about conservation and great at connecting with people? Maybe you’re looking for a career path where you can make a genuine impact? We are looking for a dedicated individual to join our team as Membership Recruiter and help grow our community of wildlife supporters!

In this role, you’ll engage with the public at exciting venues and events across Scotland, encouraging people to support wildlife conservation by becoming members of our client.

About our client:

Our client are Scotland’s leading nature conservation charity, and with 1 in 9 species in Scotland at risk of extinction, their work has never been more important.

From major species and landscape restoration projects, to managing their network of wildlife reserves and campaigning for nature, they work for Scotland’s wildlife year-round.

They want to give a voice to nature, but can’t do it without the support of their members.

This role as Membership Recruiter is critical to the success of our work, and for the future of Scotland’s wildlife and wild places.

The Role

Our client are looking for an enthusiastic and highly motivated Membership Recruiter to join their team.

No day is the same for our Membership Recruiters – you will travel around varied, exciting and unique venues throughout Scotland, all within a 1 hour radius of your home base, unless otherwise arranged with your line manager. Your days will be spent managing your own membership stall, actively engaging with the public and inspiring them to become members of the Trust.

Membership recruiters are often the first point of contact for people who are yet to learn about their work. And so, whilst the main part of this role is to recruit new members, our recruitment team also work hard to inspire the public to become as passionate about wildlife as we are. Whilst experience is desirable, we are open to meeting the right fit for our team, and this position comes with direct training, with your fuel and parking costs paid for on top of your salary and commission. You’ll also have your own vehicle provided for business use.

As a member of their recruitment team, you will:

• Actively contribute to our vision of a healthier, wilder, Scotland.
• Attend venues and events as a Membership Recruiter
• Use appropriate communication and sales techniques (with no ‘hard sell’) to encourage members of the public to join the Scottish Wildlife Trust.

The successful candidate will:

• Be an engaging communicator – you can comfortably build rapport with members of the public and colleagues.
• Be a self-starting individual who is confident with lone-working.
• Be well-organised with good administrative skills.
• Have some knowledge of conservation and wildlife in Scotland.
• Hold experience in a customer-facing role such as Direct or Field Sales or Customer Service with experience of working to targets.
• Have the flexibility to work weekends.
• Be comfortable with working outdoors and independently.
• Have a full UK driving licence – there is no requirement to have your own vehicle.

Our client is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. Our client welcomes individuals from all networks of life, backgrounds, and experiences.

Job Title:  Home Energy Advisor (Green Doctor)
Salary: £25,229 – £27,885 per annum (pro rata for part time)
Hours: Full-Time (37 hours per week) and Part-Time roles available
Location: Workington based – Redress Project – Will be expected to travel extensively to locations across West Cumbria and Carlisle.

About us

Groundwork works across the UK helping communities find practical solutions to the challenges they face. We provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step we’ll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential.

About the role

We are looking for a dedicated and compassionate Home Energy Advisor (Green Doctor) to join our team in Cumbria. In this rewarding frontline role, you’ll provide practical, in-home support to residents most at risk of fuel poverty, including low-income households, older people, disabled residents and families with young children.

You will help make homes warmer, healthier and cheaper to run, offering tailored advice, installing simple energy-saving measures, and advocating on behalf of householders with energy providers.

If you’re a confident communicator who enjoys working with people and community partners, we’d love to hear from you.

What you’ll be doing:

As a Home Energy Advisor, you will:

• Deliver one-to-one home energy support visits to vulnerable residents
• Install small energy-saving measures such as LED light bulbs, draught excluders and reflective radiator panels
• Provide basic budgeting and money management advice
• Advocate with energy companies to help residents secure better tariffs and resolve issues
• Develop strong referral pathways with local authorities, housing providers, health services and community organisations
• Deliver informal energy awareness sessions to partners and community groups
• Maintain accurate records and complete all administrative tasks to a high standard
• Manage your own diary of appointments and meetings
• Monitor and maintain stock levels of materials and equipment
• Promote the project within the local community
• Work towards agreed targets with minimal supervision

About you:

We’re seeking someone who is:

• Passionate about supporting vulnerable people
• A confident and empathetic communicator
• Well-organised and able to manage their own workload
• Comfortable working independently across a wide geographic area
• Able to build positive relationships with partners and residents

An energy-related qualification at Level 3 or above would be desirable. However, full in-role training will be provided for the right candidate.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.

Closing Date: Midnight on 31st March 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
We reserve the right to close this advert at any time.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Make yourself at home

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

About us:

Princess Alice Hospice is a charity supporting people in life, death and grief. We’re dedicated to working closely with individuals, communities and organisations in the London Boroughs of Kingston and Richmond and large parts of Surrey, to ensure more people receive the support they need.

About the Hospice at Home team:

Is care at your core? It is at ours. Palliative and end of life is a time when care really matters. We support our clinical staff to be the difference in these precious days: with outstanding patient to carer ratios. With time to build valued relationships with your patients, their families and friends.

Our Hospice at Home service brings the skills and expertise of our highly trained and dedicated specialist team directly into our patient’s homes. This allows patients, their families, and carers access to the vital support they need at home, when time matters most.

About the role:

We are looking for two experienced and versatile Clinical Nurse Specialists with excellent communication and interpersonal skills to join our Hospice at Home team.

You will work autonomously within defined protocols to facilitate and provide high quality specialist nursing care to our patients.  You will act as a specialist resource for other health and social care professionals on issues relating to specialist palliative care, responding to their identified requirements and initiating research and audit.

About you:

You will be motivated, a flexible thinker, and able to adapt to new ways of providing care to reach more patients within the community. You’ll have excellent communication skills and enjoy working alongside a multidisciplinary team to assess the needs of patients, families, and carers.

A relevant degree is required, and experience in palliative care or oncology is essential.

As well as joining a caring organisation where you will be able to make a difference for our patients and their families, we have a range of great benefits which include:
 

• 27 days’ annual leave plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• educational and professional development opportunities (we have an on-site Education Team)
• monthly group reflections via Schwartz Rounds sessions
• free on-site parking
• tranquil Hospice grounds
• clinical supervision (regular and we ensure its protected time)
• an annual development day - protected time for you and your learning
• subsidised meals at our on-site restaurant
• Employee Assistance Programme
• access to the Blue Light Card discount scheme
• access to our Group Pension Scheme (with the option to continue your NHS Pension Scheme)
• in-house laundry of uniforms, plus excellent changing facilities (with showers, fresh towels, and hairdryers)
• wellbeing care - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.

If you are enthusiastic, personable and share our values and care about making a difference in the last years of someone’s life, we would love to hear from you!

For further information please contact the People Services Team, stating which vacancy you are applying for.

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunity and warmly welcome applications from individuals of all backgrounds, cultures, and lived experiences. We value the unique perspectives each person brings and strive to create a workplace where everyone feels respected and supported. We are an organisation where you can be you.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. 

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.

Domestic Abuse Practitioner- Accommodation

JOB TITLE: Domestic Abuse Parenting Support and Group Facilitator

SALARY: £ 28-30K  

RESPONSIBLE TO: Accommodation Manager

HOURS: 37.5 flexible working between hours of 8am – 6pm 

Monday to Friday

Annual Leave: 30  days pro-rata + Bank Holidays

Pension: 6% employer’s contribution 

Health Benefits: Health Care Cash Plan  

Employment Mental Wellbeing Scheme 

Flexible working hours according to the needs of the project.  Evening and weekend work as required.  Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation and with the prior agreement of the CEO. 

The post is based within Pennine Domestic Abuse Partnership (Pdap)

N.B. The organisation refers to the Pennine Domestic Abuse Partnership.

Overall Objectives

To support women who have been subjected to domestic abuse, ‘so called’ honor-based abuse and or forced marriage to navigate the barriers faced in their journey to recovery.

To provide holistic and trauma-informed support to women residing across Pdap’s refuge services who have experienced domestic abuse. The post will have a strong emphasis on supporting empowerment through one to one and group-based activities. This role will deliver targeted interventions, facilitate group activities that promote confidence and self-efficacy, and provide flexible, ad hoc support to a small caseload of women.

The successful applicant will embody the Pdap values and keep the client at the heart of everything they do.

Particular Tasks of the Postholder

The postholder will provide client-centred support and advocate for victims of domestic abuse by;

1. Providing bespoke 1 to 1 support sessions:

• Provide one-to-one support tailored to the needs of women affected by domestic abuse.

• Help women rebuild post-abuse.

• Complete support plans with women to ascertain their needs and work with them to achieve their goals

• To support women to access housing and other key services

• To ensure women have the means to live independently including support to access finance and education

2. Facilitating Group Activities

• Alongside the wider DAP team to design and facilitate a regular programme of group activities aimed at building confidence, skills, and emotional wellbeing.

• Promote peer support, personal development, and recovery through workshops on topics such as self-esteem, healthy relationships, assertiveness, and life skills.

• Encourage participation and co-production by involving women in planning and leading group sessions where appropriate.

3. Individual Support

• Hold a small, manageable caseload and provide responsive, ad hoc support as needed.

• Conduct holistic, trauma-informed assessments, support plans and safety planning.

• Empower women to make informed choices and access relevant services (e.g. legal, housing, benefits, health).

• Advocate on behalf of residents where necessary to ensure their rights and needs are met.

4. Partnership and Safeguarding

• Work closely with external agencies (e.g. social services, schools, health professionals) to ensure coordinated support.

• Proactively contribute to multi-agency safeguarding and risk management procedures.

• Maintain accurate records and case notes in line with organisational policies and confidentiality standards

• To adhere to defined service standards and accreditation frameworks and remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice

Organisational Development

· To ensure the views of clients and stakeholders are embedded into the work of PDAP and to take full account of these in the development of services

· To participate in, and support organisational policy development and implementation

· To embrace Pdap’s approach to continuous improvement

Internal and External Liaison and Engagement

· To promote Pdap ethos and values across the organisation

· To liaise with other agencies on behalf of clients, the organisation and volunteers

and represent the wider complexities of those experiencing domestic abuse

· To represent Pdap operationally where required.

· To develop and maintain good positive working relationships with relevant agencies and professionals

· To attend and participate positively in relevant meetings, training, supervision and annual appraisals.

Other

· To work as part of a team to ensure the health and safety elements of the accommodation are undertaken

· To undertake other related duties required by your manager, the Senior Leadership Team and Board of Trustees

· To keep up-to-date with national and local government decisions, policy and agendas pertinent to domestic abuse and Pdap, implement this learning to develop services and enhance the work Pdap carry out, also disseminate learning, knowledge and awareness to colleagues

· To undertake all other reasonable tasks requested by the senior leadership team

· To take part in Pdap out of hours on-call rota

 It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes in the requirements of this post. This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time

Person Specification Knowledge

You will be required to:  

Essential:

• Minimum 2 years experience  of working with vulnerable adults or children.

• To have demonstrable safeguarding experience and be willing to undertake an enhanced DBS.

• Knowledge of the impact of domestic abuse women

• Minimum Level 3 qualification or substantial relevant experience in a related field with additional proof of continuing professional development

• Strong interpersonal skills and the ability to build trust and rapport quickly.

• Ability to work independently and as part of a team.

• Understanding of safeguarding and child protection procedures.

• Strong organisational, report writing and communication skills, both written and in person

• Knowledge and experience of working with women and children from different backgrounds and a commitment to equitable practice.

• Experience working in partnership with key organisations relating to safeguarding and multi-agency working

Desirable:

• Relevant qualification (e.g. social work, psychology, health and social care, IDVA training).

• Experience delivering group work or educational sessions.

• Can speak one or more of the community languages within Kirklees

• Experience working with children or families in a domestic abuse setting or within the community

• Knowledge of trauma-informed approaches and strength-based models.

• Knowledge of case management systems

Additional Information:

• An enhanced DBS check will be required for this role.

• A full clean driving license is required for this role

• Occasional evening or weekend work may be required.

• Ongoing training and professional development will be provided.

HEAD OF TRAINING AND IMPACT
Salary: £50,000–£55,000 (subject to experience)
Contract: Permanent
Working pattern: Full time, 9am–5pm, hybrid with minimum 3 days in the office, or on site at projects in prison, or in the community.
Location: Our Head Office is in Herne Hill, SE24 London
Applications will be reviewed on a rolling basis, so early applications are encouraged. The closing date is Friday 3 April at 09:00am.

ABOUT THE CLINK CHARITY

The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.

Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.
What makes The Clink unique is our post-release support and mentoring programmes that rehabilitates an offender back into society through assistance with health mental health issues, housing, employment, family connections and friendships.
The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink.

Additionally, Clink Events is our social enterprise catering business with food produced by the women at HMP Downview and also in additional kitchen at Herne Hill and then served by alumni in front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink fed 36,000 people.
More information can be found on our website and social media channels

ABOUT THE ROLE

Our Head of Training and Impact is a vital and high-profile role within the organisation, responsible for overseeing the implementation of all training projects at The Clink Charity across our portfolio, both in prisons and out in the community, evaluating the outcomes and impact of our work for our beneficiaries.

This is a broad and varied role allowing the incumbent to work across catering, hospitality and horticulture training projects, delivering nationally accredited and high calibre City & Guilds qualifications to vulnerable learners.
Having oversight of the projects, and working closely with our team of expert project leads in our restaurant, bakery, gardens and in our youth café of South London, this role offers the opportunity to develop exceptional training programs, rigorous quality assurance processes, and reflective practice in evaluation work.

As we scale our youth projects to a second site in Guildford, this role also comes with the wonderful opportunity of mobilising a brand new project to meet the needs of a NEET community of 16–25 year olds in a café based at Guildford County Court.

The Head of Training and Skills will onboard referral partners, design the delivery program and impact framework, and work alongside a skilled support team to ensure the success of the site, with a view to opening more of these projects in 2027.
If you are committed to the mission of The Clink Charity to reduce reoffending by changing attitudes, transforming lives and creating second chances, and you have great experience and passion for using education, skills and training to be the tool to generate this rehabilitation, we want to hear from you.

A LITTLE ABOUT YOU

You could be a great fit for our Head of Training and Impact role if you bring a strong background in hospitality and a passion for developing others. Perhaps you’ve led hospitality training in a college or cookery school, delivered City & Guilds qualifications within an FE setting, or built your career as a Chef or hospitality professional in a busy restaurant, hotel or catering environment.

You may have combined industry experience with teaching, or progressed from the kitchen into education and leadership. We welcome applications from a wide range of professionals across the hospitality and training spectrum who are ready to use their expertise to drive quality training, inspire our learners and shape meaningful outcomes.

KEY RESPONSIBILITIES

Leadership and line management

• Work with the CEO, ELT and Board to achieve The Clink’s mission, vision and strategic objectives.
• Lead the design and implementation of a skills and training strategy which delivers the agreed vision and goals, and to communicate its effectiveness to project leads via KPIs, targets, and regular briefings.
• Lead the design and implementation of effective and robust systems and processes for the operational delivery of training programmes in achieving required delivery outputs.
• Lead on the embedding and implementation of an effective Quality Assurance programme for all project delivery across the Charity.
• Provide line management support for the programme leads in the Restaurant, Bakery, Gardens and Café, providing wider leadership to the staff team on all matters connected to delivering training and measuring the outcomes and impact of our work.
• Line manage the Data and Compliance Manager and support him with preparation of data driven insights informing strategic decisions.
• Conduct 1:1s with your direct reports, manage appraisals and oversee performance management processes.
• Ensure the learning and development needs of all delivery staff are met.

Project delivery

• Oversee all project delivery work at The Clink Charity, ensuring consistent, quality delivery and effective monitoring, evaluation and reporting of all projects.
• Manage the recruitment, training and development of our training staff continuously reflecting on improvements to the roles that can more effectively achieve project outcomes.
• Own the design and implementation of our work based on insight and learnings, lead on reviewing existing services and assessing new services or approaches.
• Make operational delivery decisions to ensure quality projects and provision – oversight of logistics, staffing, and resource management.
• Provide cover and support for staff delivering projects across our portfolio as/when needed.
• Ensure the CPD needs of staff delivering projects are met – including tracking completion of IHASCO courses for mandatory training.

Qualifications, assessing and verification

• Act as the lead link to City & Guilds for the delivery of the charity’s training courses across all projects ensuring that the content of the training programmes enables learners to achieve their qualifications and meet the high standards of City & Guilds NVQs.
• Work with the project leads on preparing portfolios for hospitality, catering and horticulture projects ready for assessment and verification.
• Oversee all verification of these courses. Act as one of a team of IQA’s for The Clink Charity and facilitate the EQA (External Qualification Assessor) visits, and HMPPS/HMI inspections across all sites.
• Host standardisation meetings with colleagues to build a collaborative training culture.
• Regularly monitor qualification outcomes against targets.

Monitoring, evaluation and insight

• Work with the project team in prisons and in the community to develop measurement and evaluation processes to assess the impact and outcomes of The Clink’s training programme, inform future decisions about programme development, and enable robust reporting to stakeholders.
• Attend quarterly reporting meetings with the MoJ to share the outcomes of our projects, preparing reports for those meetings and working with colleagues at New Futures Network who monitor our work for the MoJ.
• Regularly review impact methodology and implementation to ensure The Clink’s impact is measured and demonstrated in the most effective way, showing the full impact of our programmes.
• Develop efficiencies in collecting and analysing data.
• Be impact-driven and use data and results to ensure the planning and delivery of high-quality programme to drive continuous improvement.

Safeguarding

• Champion safeguarding in all the work that you deliver in and out of prisons, ensuring processes are adhered to and a culture of safeguarding is sustained throughout the organisation.
• Act as a DDSL – Deputy Designated Safeguarding Lead.
• Approve updates to related policies and procedures annually.
• Ensure all staff working in our projects are appropriately trained in safeguarding practice at The Clink Charity.

New business, income generation and programme development

• Lead on strategic planning for delivery and programme development across all sites, seeking opportunities to grow/scale our impact by exploring new opportunities with our partners.
• Build and develop relationships with all relevant stakeholders, including MoJ and HMPPS colleagues, referral agencies for our community work, and strategic funding partners to increase our reach and deepen our impact on beneficiaries.
• Build and develop The Clink’s network of potential delivery partners including HMPPS, DWP, DfE, local authority, social care, schools, and other third sector organisations who work with us in supporting our beneficiaries.
• Provide expert content surrounding programme delivery and development for funding bids and proposals.
• Support the work of the CEO and Grants Manager in raising funds for the charity, including through attending pitches and meetings with current and prospective funders.

Finance

• With the support of the Director of Finance and Resources, prepare and oversee budgets for project delivery and track spending against forecasts ensuring good fiscal management of projects.

General Duties

• Report on delivery to the Board of Trustees, prepare papers for and attend subcommittee and full board meetings every quarter as requested.
• Carry out other duties as required by The Clink Charity.
• Act in a manner that is in keeping with The Clink’s values and promote inclusive practices.

PERSON SPECIFICATION – DESIRABLE EXPERIENCE

• Experience of leading projects and training and developing a team made up of staff members of differing levels of seniority.
• Experience of working in: social justice, education, youth work, or criminal justice projects, or having worked in hospitality or horticulture before, or having lived experience that reflects the lives of the beneficiaries that we serve.
• Have an IQA qualification or be willing to complete the course to become accredited.
• A track record of excellent project management skills (accuracy, attention to detail, scheduling, problem solving and monitoring) at a national level and have a strong working knowledge of GDPR.
• Excellent interpersonal skills and experience of building relationships with various stakeholders at a senior level.
• Experience of contributing to the development of overall strategy as part of a senior management team, and ability to translate this into operational strategy and plans that help deliver the organisation’s vision and mission.
• Knowledge of implementing quality assurance systems and the ability to objectively assess the performance of partners and colleagues against an agreed competency matrix.
• Knowledge of report writing and extrapolating data to inform decisions.
• An understanding of the catering, hospitality or horticulture courses (NVQs) provided by City & Guilds.
• Proven experience and working knowledge of safeguarding principles and practices and investigation / reporting protocols.
• Proficient IT skills, including use of Microsoft Office programmes.
• Can work flexible hours when necessary and is willing to travel between our South East projects.

PERSONAL ATTRIBUTES

• Demonstrable belief in The Clink’s mission and passion for our work.
• High levels of self-awareness, humility and flexibility, as well as an open and collaborative leadership style.
• Personal integrity, kindness, warmth and sound judgement.
• Good communicator: orally and in writing.
• Proactive, adaptable and can use initiative and find solutions to problems.
• Positive, entrepreneurial, energising and adopts a “can do” mentality.
• Values driven and promotes inclusion, diversity, equity and accessibility (IDEA).

REPORTING LINES AND MANAGEMENT EXPECTATIONS

You will report to our CEO and to the MD of Clink Events. You will line manage and support members of the delivery team across projects.

GENERAL CLINK CHARITY INFORMATION

All staff are expected to comply with all current legislation, comply with prison operational policies, comply with The Clink Staff Handbook and undertake such other duties within the scope of the post as may be requested by your manager.

Special requirements include passing the prison security vetting process to be able to draw keys and holding a valid driving licence.
Benefits include 28 days holiday plus bank holidays, a company pension scheme, and free meals on duty when based in a restaurant or visiting for business.

HOW TO APPLY

If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4).

In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.

Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Friday 3rd April .

We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.

If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.

Appointment process

Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.

Interview
If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.

Interview outcome
If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.

References
If you are successful in your application, you are asked to provide us with the details of two referees. We only contact referees with your permission after an offer of employment has been made.
All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).

Personal information
The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive data you have provided in your application form and supporting information.

EDIA
We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.

Accessible recruitment
The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.

At KCLSU, our vision is to create a future where every student has the opportunity to thrive. Together with our members, we are a union of students where individuals love their university experience, are involved in shaping the future, and have the power to make change and connect to each other. We work to achieve this in a way that is aligned to our values - Inclusive, Collaborative, Open and Brave. These values guide how we behave, and how we go about our work.
 
As the Representation and Influence Coordinator, it is your role to support student representatives in navigating university governance and facilitate student participation in decision-making. Responsibilities include:

• Building relationships with key stakeholders, enabling student voice, and providing coaching for student leaders. 
• Developing students’ influence and overseeing the Student Officer Accountability Procedure.  
• Project managing the Influence Strategic Priority as part of KCLSU’s Strategy 2030.

To apply for this role, please complete an application form, including a personal statement detailing how your skills and experience meet the person specification. 
 
To be eligible for this role, you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport or visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship. 
• Have a National Insurance number, or be in the process of applying for one. 
• Not be a trustee of King's College London Students' Union.

 
REF-227 063

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex Needs Service in Tower Hamlets.

Sounds great, what will I be doing?

The main purpose of the role is to prepare individuals who have multiple and/or enduring mental health needs to move on to independent living in the community.

From the outset of an individual's tenancy the focus of the support is on preparing them for their journey of recovery and independence over an agreed period. Our support service is provided 24 hours a day 365 days per year with tailored flexible support delivered in accordance with need.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You need to understand the principles of recovery and experience supporting people with mental health illness with their recovery you will also need to have good experience of providing empathetic support to those in need.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex needs Service in Tower Hamlets.

Sounds great, what will I be doing?

The main purpose of the role is to prepare individuals who have multiple and/or enduring mental health needs to move on to independent living in the community.

From the outset of an individual's tenancy the focus of the support is on preparing them for their journey of recovery and independence over an agreed period. Our support service is provided 24 hours a day 365 days per year with tailored flexible support delivered in accordance with need.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You need to understand the principles of recovery and experience supporting people with mental health illness with their recovery you will also need to have good experience of providing empathetic support to those in need.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The Woodland Trust is looking for a Personal Assistant to support the Executive Director of Nature Recovery in their strategic and operational leadership role at the Trust.

The Role: 

• Manage the Director’s day-to-day activity, including diary management, forward planning, travel, daily updates and ad hoc requests.
• Handle incoming and outgoing correspondence, triage actions, maintain records and update Trust systems, including the CRM.
• Act as the main departmental point of contact, liaising with internal colleagues and external stakeholders.
• Prepare expense claims and maintain corporate credit card records using Business World.
• Monitor and report on departmental budgets with the Director and Management Accountant, supporting forecasting and annual budgeting.
• Support SLT recruitment, induction, onboarding and ongoing administration.
• Assist the Director in delegating and tracking SLT actions and priorities.
• Coordinate SLT meetings, agendas and papers; take minutes as required.
• Manage internal briefing processes for the Director, CEO, ELT and Chair.
• Coordinate ELT and Board papers, track actions and ensure governance deadlines are met.
• Organise SLT development activities, site visits and departmental meetings.
• Maintain and improve departmental systems, processes and ways of working.
• Support learning, wellbeing and a positive SLT culture in partnership with the People team.
• Collaborate with the wider PA team, sharing best practice and providing cover.
• Build effective internal and external relationships to support departmental objectives.
• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average. 

The Candidate: 

• You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count 

We are looking for candidates who have the following:

• Significant administrative experience at Director support level, including managing busy diaries and organising complex travel and logistics.
• Strong interpersonal skills, with the ability to build productive relationships and work collaboratively at all levels to meet deadlines.
• Clear, confident, and persuasive communication skills, both internally and externally.
• Highly self-motivated with strong organisational and planning skills, able to manage workload, prioritise effectively, and delegate when needed.
• Excellent verbal and written communication skills with strong attention to detail.
• Proven ability to handle confidential and sensitive information appropriately.
• Demonstrates initiative, innovative thinking, and problem-solving skills.
• Flexible, resilient, and able to adapt quickly and positively to change
• Excellent IT skills, including Microsoft Word, Excel, Outlook, Teams, PowerPoint, and Zoom.
• Desirable - Keen interest in the environment and/or politics, with a desire to learn about civil society and influencing positive policy and societal change.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 
Even if you don't meet every requirement of the role, we would encourage you to apply.  

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams.

PENNINE DOMESTIC ABUSE PARTNERSHIP

 

Role Profile  

JOB TITLE: Children and Young Person’s Worker

SALARY: £28-30k

RESPONSIBLE TO: Accommodation service manager  

PENSION: 6% Employer contribution

 

HEALTH BENEFITS: Cash plan health scheme, wellbeing assistance programme

HOURS: 37.5 hours per week

 

LEAVE: 30 days (inclusive of birthday) and 8 bank holidays

Flexible working hours according to the needs of the project.  Evening and weekend work as required.  Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation and with the prior agreement of the Accommodation Manager.

The post is based within Pennine Domestic Abuse Partnership (PDAP) and is subject to an enhanced DBS check and safer recruitment processes.

 

N.B. The organisation refers to the Pennine Domestic Abuse Partnership.

 OVERALL OBJECTIVES

· Develop, deliver and implement a service for children and young people experiencing domestic abuse living in refuge accommodation.

· To work in partnership with mothers/carers to identify children and young people’s support needs and to ensure those needs are met.

· To work with respect and response to the cultural needs of children and families of ethnic minority backgrounds.

· Provide direct support to a caseload of children and young people experiencing or affected by domestic abuse, working with them to assess risk and support them with safety planning and recovery from abuse.

· Work closely with other PDAP C&YP workers to develop resources/ activities and therapeutic interventions for children and young people who have experienced DA. 

· Develop and implement clear pathways for this service with mothers/carers and our partners, schools and social care services and with our existing service users ensuring accessible routes to support for those that need it.

· Work with children and young people to support them to shape the service to best meet their needs.

· Provide one to one and group work practical and emotional support to children and young people who have/are experiencing domestic abuse ensuring all support is delivered safely.

· To advocate for children and young people with any other agencies who may be involved in their care such as schools, CSC, health etc.

· To complete verbal feedback and written reports to social care when required

· To implement and maintain standards of excellence throughout service delivery ensuring all client records are recorded in line with PDAP policies and procedures.

· To complete accurate daily and weekly online diary for internal calendar and employee accountability.

· To follow lone working safety policies and procedures

· To comply with confidentiality and Data Protection policies and procedures

· To educate and inform the public and other professionals by raising awareness of domestic abuse and ensuring client safety is central in multi-agency partnerships.

· To ensure the safeguarding of children and young people affected by domestic abuse accessing the service, liaising with and making referrals to CSC where appropriate.

· To participate in PDAP out of hours on call rota

 

PARTICULAR TASKS OF THE POSTHOLDER

Project Management and Service Delivery

· Always ensure quality standards, policies and procedures, and guidelines are fully adhered too, practiced and delivered throughout this service.

· Ensure that all service users are treated in a consistent, fair and empowering manner and to promote user participation in the development of the service.

· Ensure that the C&YP service is monitored and evaluated regularly with service users, partners, volunteers and PDAP staff. To identify areas of improvement and gaps in service delivery, develop and implement improvement plans.

· Develop the service, identify gaps in accessibility and put measures in place to ensure the programme is accessible to all, regardless of ethnicity, sexuality, gender, and all other protected characteristics.

· To liaise with other PDAP teams, and relevant external agencies to contribute fully to a multi-agency, joint approach way of working.

· To be fully conversant with all PDAP policies and procedures

· To ensure Health and Safety legislation is adhered to.

Organisational Development

· To participate in and support organisational policy development and implementation.

· To ensure that the views of clients and stakeholders are embedded into the work of PDAP and to take full account of these in the development of new services.

Internal and External Liaison and communication

· To promote PDAP ethos and values across the organisation

· To liaise with other agencies on behalf of the organisation, volunteers and service users and represent the wider complexities of those experiencing domestic abuse.

· To represent PDAP operationally where required, attending advisory groups and participating in local forum meetings with a view to influencing how stakeholders deal with domestic abuse and to publicise the C&YP service.

· To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals

· To attend and participate positively in relevant meetings, training, supervision and annual appraisals

 

Other

· To undertake other related duties required by your manager, the CEO and Board of Trustees

· To keep up to date with national and local government decisions, policy and agendas pertinent to domestic abuse and PDAP, implement this learning to develop services and enhance the work PDAP carry out, also disseminate learning, knowledge and awareness to colleagues

· To undertake all other reasonable tasks requested by the senior leadership team

· To take part in PDAP 24hr out of hours on-call rota

 

It is essential to the development of PDAP service delivery that the post holder can respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

 

 

 

Person Specification

 

Skills & Experience

 

Essential

 

Desirable

Experience of supporting children who have been impacted by domestic abuse

x

 

Experience working with children and young adults

x

 

Experience with providing service data reports

 

x

Liaising with child centred agencies

x

 

Experience of working with children with complex needs

x

 

IT proficiency, ability to learn new software programs, basic Microsoft experience

x

 

Qualification relevant to working with children and young people, such as level 3 and above

x

 

Ability to recognize signs of deteriorating mental health and initiate appropriate interventions to prevent crisis

x

 

Experience of carrying out risk assessments

x

 

Experience of working within health and safety principles, policies and procedures

x

 

Have excellent communication skills both verbal and in writing.

x

 

Can speak one or more of the community languages in Kirklees, Urdu and/or Punjabi

 

x

Experience working in partnership with other agencies such as social care, police, family support and schools

x

 

Personal Qualities

 

 

Be compassionate and empathetic

x

 

Act with integrity and respect when working with all clients, agencies, and individuals

x

 

Work flexibly as part of a team

x

 

Positive energy and commitment to the post

x

 

Commitment to the values, aims and objectives of PDAP

x

 

Knowledge

 

 

Excellent understanding of domestic abuse and VAWG

x

 

Understanding of trauma and how it impacts children and young people  

x

 

Understanding of the social needs and support required for children with multiple and complex needs

x

 

Understanding of safeguarding policies and procedures  

x

 

Knowledge and understanding of equity, diversity and inclusion

x

 

Understand the barriers for victims of domestic abuse in accessing support and how to address these.

x

 

Knowledge of development milestones

x

 

Other requirements

 

 

Subject to enhanced DBS check

x

 

Ability to work outside the normal office hours (as and when required), including occasional evening work

x

 

Full driving license and access to a car

x