Jobs in Ashtead

Job description

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

Some of the things that we are looking for in our Finance Assistance:

• Confident in processing financial transactions with essential experience using QuickBooks
• Setting up and making electronic payments
• Detail-oriented with strong organisational and communication skills
• Reliable, consistent, and methodical in your approach
• The ability to work independently after initial training
• Comfortable working under pressure and in a people-facing environment, with strong customer service and problem-solving skills.

    Key Responsibilities:

• Process invoices, expenses, and payments promptly using QuickBooks and other systems
• Maintain accurate financial records, reconcile bank accounts, and manage supplier and customer accounts
• Set up and process electronic payments
• Handle income, donations, payroll inputs, HMRC payments, and credit control
• Provide first-line finance and administrative support across the organisation
• Prepare financial reports, support audits, and ensure adherence to financial procedures
• Assist with small projects and contribute to improving finance processes

So, if you hold optimism for change, advocate for social justice, have in-depth understanding of financial processes and have a positive “can do” attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.

To apply for this role please complete the application form. Please note that we are unable to offer visa sponsorship.

Application Instructions

Please send a copy of the CV and complete application form.

Are you an experienced marketing professional who is passionate about dogs?
We’re looking for a Legacy Campaign Manager, who will be responsible for delivering multiple legacy products, with a particular focus on delivering a first-class stewardship programme to our loyal supporters. 

What does this role involve?
As Legacy Campaign Manager, you will:

• work closely with external agencies to deliver key legacy products, including gifts in wills, In Memoriam gifts and our Canine Care Card,
• collaborate with other teams in the Individual Giving directorate to deliver an excellent supporter journey to all those who donate, from handling individual responses to delivering stewardship events,
• creatively bring our brand message to life, helping supporters understand the impact of their loyalty,
• monitor and analyse outcomes from projects, being on the ball and proactively identifying ways to improve and accelerate supporter experiences.

Interviews for this role are provisionally scheduled for week commencing 30th June 2026 and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some fundraising experience, ideally with experience in legacy or in memory donations. You’ll be an excellent written and verbal communicator, combined with strong emotional intelligence to discuss legacy sensitively. You’ll have strong IT skills, as well as some experience of working with a CRM. A commitment to the aims and objectives of Dogs Trust is essential.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

We have a newly created opportunity for a Technology Change and Release Lead to join our fantastic Technology team at RBL.

Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection and our Transformation Management Office, takes great pride in supporting across RBL with all things technology, security, digital, data, programme management and change initiatives. It’s a great time to join as our organisation begins to drive our new 10 year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.

Based in our Service Delivery team, the Technology Change and Release Lead will be accountable for the safe, controlled, and predictable introduction of technology change across our organisation. Operating as the Change Enablement practice owner, this role will ensure that all changes whether delivered internally, by suppliers, or as part of product/platform roadmaps are assessed, authorised, scheduled and reviewed in line with best practice.

Reporting to our Service Delivery Manager, this new role will play a vital role in ensuring that all technology changes are clearly communicated and well understood across the organisation. It will support the knowledge management process by maintaining accurate and accessible information within the knowledge management system, and by ensuring that impact analysis is effective through a reliable, up to date configuration management database.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates:        Starting 24th June 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Lumos Foundation works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities. Lumos is currently recruiting for a Global Financial Controller for a fixed-term period for a maternity cover contract.

Lumos partners with governments, civil society and young people with lived experience to transform care systems globally and advocate for family-based solutions that help children thrive. We ensure that families receive the support they need to stay together or reunite, and that children grow up in family-based settings such as foster or kinship care.

Lumos works with local, national and international partners across Asia, Africa, Europe, the Middle East and Latin America to drive systemic and sustainable reform of child care systems. Over the next decade, Lumos aims to help 500,000 children transition from institutional care to family-based care and prevent 10 million children from experiencing family separation.

The Role

The Global Financial Controller is responsible for leading Lumos’ financial control, reporting and compliance framework across the organisation, ensuring strong stewardship, financial integrity and transparency across all entities and jurisdictions.

The successful candidate will work closely with the Director of Strategic Finance, Executive Leadership Team, Board of Directors and external auditors, while leading and developing a high-performing global finance team. The role will also deputise for the Director of Strategic Finance where required.

Key Responsibilities

• Lead the preparation of annual statutory accounts and consolidated group financial statements in accordance with Charity SORP and relevant accounting standards.
• Ensure timely and accurate monthly, quarterly and annual financial reporting.
• Manage the annual external audit process and resolve technical accounting matters.
• Staff management of a team of 3 accountants
• Maintain a strong internal control environment across the organisation.
• Oversee balance sheet reconciliations and ensure financial integrity across all reporting.
• Develop and enhance finance policies, procedures and governance frameworks.
• Support risk management and organisational accountability. .
• Provide analysis and recommendations to support strategic and operational decision-making.
• Ensure compliance with donor and funder requirements.

Candidate Profile
Essential Qualifications & Experience

• Qualified Accountant (ACA, ACCA, CIMA or equivalent).
• Significant experience leading financial control and reporting within a complex or multi-entity organisation.
• Strong technical accounting expertise, including statutory reporting and audit management.
• Experience implementing and maintaining robust financial controls and governance frameworks.
• Experience within the charity, NGO or international development sector.

Desirable Experience

• Experience with finance transformation, ERP implementation or process improvement projects.

Recruitment Process

• The preferred start date for this position is 3rd August 2026.
• First-stage interviews are scheduled to take place on 3rd July 2026, with second-stage interviews planned for 17th July 2026.

Benefits

• Salary of £60,000 - £70,000 DOE
• Annual leave of 30 days per year + bank holiday
• Hybrid working of 2 days per week in central London and remainder from home or up to you
• A fixed-term contract for a period of 12 months
• Direct impact on operational systems supporting our global mission, with exposure to senior decision-making during a transformative period
• Enhanced family-friendly leave (maternity, paternity, adoption, shared parental) and enhanced sick pay
• Competitive employer pension scheme
• Learning and development opportunities
• Access to our Employee Assistance Programme for confidential wellbeing support and advice

Ivy Rock Partners is working exclusively with Lumos on the appointment of this role. For further information, please get in touch with Holly Arrowsmith or Jake Morrow for further details.

Safeguarding & Equality Statement
Lumos is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and associates to share this commitment. All offers of employment are subject to appropriate screening and references.
Lumos is also committed to equality, diversity and inclusion and welcomes applications from candidates of all backgrounds and experiences.

We are looking for a compassionate, committed and motivated person with lived experience of HIV to provide peer support to people living with HIV across South London hospital HIV services.

This role will support people who are newly diagnosed through Emergency Department opt-out testing, people who are returning to HIV care, and people who may need extra support to stay connected to treatment and services. You will offer a safe, respectful and non-judgemental space where people can talk openly about their experiences, build confidence, and feel less alone.

Using your own lived experience in a thoughtful and boundaried way, you will support people to understand their diagnosis, navigate HIV care, and identify what matters most to them. You will work alongside each person to understand their needs, develop a support plan, and help them access the right practical, emotional and specialist support.

You will work closely with HIV clinic teams, peer support colleagues, advice and advocacy services, and other partners to make sure people living with HIV receive timely, inclusive and culturally competent support that helps them feel informed, empowered and able to live well.

Exams Manager

London

£38,429

Working hours – Full time (35 hours per week). Standard working hours between 9am – 5pm.

Working arrangements – London, hybrid homeworking (minimum 6 days a month in office).

Are you an organised and proactive Team Manager? Do you enjoy managing processes, coordinating stakeholders and ensuring high-quality delivery in a fast-paced environment? If so, we would love to hear from you.

Our client is seeking an experienced and motivated Exams Manager to lead the end-to-end delivery of their examinations, ensuring a secure, consistent and high-quality experience for candidates worldwide.

As Exams Manager, you will be responsible for the operational delivery of examinations, ensuring they are delivered securely, efficiently and in line with agreed standards and timelines.

Working closely with senior colleagues, you will oversee the full exam lifecycle, from planning and scheduling through to results delivery, while managing key relationships with internal teams, suppliers and stakeholders.

You will play a central role in maintaining quality, driving continuous improvement, and ensuring an excellent candidate experience.

Key responsibilities within this role include:

• Leading the end-to-end operational delivery of examinations
• Managing and developing team members
• Managing exam cycles, timelines and logistics to ensure accurate and timely delivery
• Acting as the primary point of contact for operational matters relating to exams
• Coordinating with internal teams, suppliers and venues to support smooth delivery
• Monitoring operational performance, identifying risks and implementing solutions
• Ensuring compliance with regulatory, quality and security standards
• Supporting the development and improvement of systems, processes and ways of working
• Handling escalations and resolving operational issues effectively

Our client's ideal candidate will have:

• Proven experience delivering complex operational processes or assessments/examinations
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent attention to detail and a commitment to quality and accuracy
• Experience working in high-stakes or time-sensitive environments
• Strong communication and stakeholder management skills
• The ability to analyse data and use performance information to inform decisions
• High levels of digital literacy, including strong MS Office skills
• Experience in professional exams or qualifications delivery (desirable)

Closing date: 16 June 2026

Please note, they will be reviewing applications as they are received. Interviews may be arranged, and the role may be filled before the advertised closing date. Early applications are therefore encouraged.

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them. 

Prospectus is excited to be working with our client to help them recruit for a new Head of Fundraising to join their team.The organisastion is dedicated to improving young people’s lives through the power of STEM. They believe great STEM education builds knowledge and skills that are vital for everyone. They lead to great career opportunities and enable young people to become informed, thoughtful citizens who can help address the extraordinary challenges and opportunities we face. They also facilitate the STEM Ambassador programme, enabling 30,000 volunteers from more than 5000 employers to share their enthusiasm and expertise with young people and teachers throughout the UK.

This role is offered on a permanent full-time basis paying a salary between £75,000 to £80,000 per annum with flexible hybrid working arrangements at their London or York office with regular UK business travel and occasional overnight stays.

Reporting directly to the CEO and managing a 5 people-strong team, the Head of Fundraising will lead their major donor, corporate and trust fundraising strategies, focusing on developing long-term, high-impact partnerships to maximise their income and financial sustainability. The role is to drive new donor engagement and secure sustainable, multi-year funding building on their success, whilst accelerating progress to ensure they have the resources and partners to achieve their vision of a world-leading STEM education for every young person across the UK. The postholder will need to bring creativity, curiosity, and an entrepreneurial mindset to identify new opportunities for partnership and funding. This includes developing compelling ways to present and package the organisation'ss offer to potential supporters, ensuring a clear case for investment and sustained income growth from corporates, trusts, and eventually high-net-worth individuals.

They are looking for someone with demonstrable track record of success in securing and growing income from a range of sources, including corporates, trusts and foundations, and high-net-worth individuals — delivering six-figure and multi-year partnerships. They are looking for a candidate who is a strong networker, eager to represent the organisation at events and conferences, identifying new opportunities, and staying informed on market trends and developments in the philanthropic and corporate partnership landscape. The ideal candidate will have an entrepreneurial mindset and general knowledge of the STEM education landscape in the UK.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

Interview Date: Thursday 25th June 2026

Work Model: Pan-London/Hybrid (with 4-5 property visits once a month)

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Floating Support Worker at Solace Women's Aid.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men, and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The Nest Project is a project providing move-on accommodation from refuges to women who have experienced domestic abuse. This project enables women to move on from refuges to high quality, self-contained accommodation with affordable rents, for up to two years. Specialist resettlement support is provided throughout the tenancy and beyond, to longer-term secure accommodation.

About the Role

As a Housing Floating Support Worker, you will help women with practical tenancy sustainment, as well as ongoing support to cope, recover and move towards independence. You will achieve this through providing resettlement support, financial independence, training/employment opportunities, and ongoing housing support.

About You

The ideal candidate will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them to understand their needs, risk assess, develop safety plan, and support them in linking with other agencies. 

You will have a working knowledge of housing and welfare benefits and will have excellent administrative and time management skills.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Harris Hill is delighted to be supporting STOP THE TRAFFIK in their search for a Development Manager to join their ambitious and collaborative team.

This is a fantastic opportunity for a strong relationship-led fundraiser and excellent proposal writer to play a key role in growing income for an internationally recognised organisation working to prevent human trafficking and exploitation across the world.

The role will play a significant part in leading trust and foundation fundraising activity, while also helping to grow corporate partnerships and wider supporter engagement initiatives. Working closely with senior leadership, you will help shape and deliver an exciting pipeline of funding opportunities and partnerships, while managing one direct report within the team.

STOP THE TRAFFIK has built a genuinely supportive and values-driven culture, with a highly collaborative team environment, flexible working arrangements, and shared team targets that create a real sense of collective achievement.

Key areas of the role include:

• Leading on high-quality trust and foundation applications and reports
• Building and managing a pipeline of prospective funders and partners
• Supporting the development of new corporate partnerships
• Managing and stewarding relationships with donors and supporters
• Line management responsibility for one team member

The successful candidate will have:

• Experience in trusts and foundations fundraising and strong application writing skills
• Experience managing fundraising pipelines and deadlines
• Confidence building relationships with funders, partners, and stakeholders
• An interest in social justice, prevention work, and creating long-term impact

This is an excellent opportunity to join a growing team at an exciting stage of development, where your work will have genuine influence and visibility across the organisation.

London / Hybrid – 2 days per week in the office
Salary: £37,000 – £41,500
Full-time | Permanent | Flexible working available

Closing date: Monday 15th June
First stage interviews: Virtual interviews on 22nd June
Final stage interviews: In person at the London office on 29th June

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

LONDON INDEPENDENT STALKING ADVOCATE (ISA)

About Suzy Lamplugh Trust 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993.Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives. 

Role Overview 

London ISA’s will deliver high quality advocacy, advice, and emotional support to victims across all risk levels, assisting them to navigate the criminal justice system (CJS), civil and family courts, and wider statutory and voluntary services.The role will involve multi-agency collaboration, risk assessment, safety planning, and supporting victims to understand and exercise their rights. 

Person Specification 

Essential 

• Interest and commitment to the work of Suzy Lamplugh Trust 

• Experience providing advocacy, advice, or support to victims of stalking, abuse, violence, or harassment 

• Experience navigating the criminal justice system, civil or family courts 

• Experience in using SASH or conducting other VAWG based risk assessments and developing safety plans 

• Experience liaising with external agencies and multi-agency collaboration 

• Experience providing emotional support to clients experiencing trauma or distress 

• Ability to manage a caseload effectively and maintain accurate records including EDI monitoring 

• Experience of handling confidential information and understanding safeguarding obligations 

Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home). While London-based candidates are ideal, we'll consider applicants from nearby areas too.

What we offer in return: 

In return for our staff’s commitment and dedication, we offer a range of Company Benefits: 

• Hybrid working (minimum 40% in the office and agile working enabled to work from home) after 3 months 

• Flexitime Policy  

• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday 

• Special leave for life events, such as 1 day off for moving house and a paid day off for your birthday 

• Pension scheme with 5% employer contribution  

• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts  

• Occupational Sick Pay (which increases after 3 years) 

• Cycle to Work scheme (cycle racks on site)  

• Interest-free travel loan for annual season ticket  

• Regular all-staff off-site meetings and events 

Hours: 35 per week 
Contract: Permanent 
Salary: £30,737

 

About our organisation

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

About the service

The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically.

About the role

You will work closely alongside the refuges Team Leader and Service Manager to implement and deliver a trauma informed approach to refuge services. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.

Hours:    17.5hrs per week (Camden, Haringey & Islington)

Salary:       £14,500 - £16,000 (FTE £29,000 - £32,000)

CV's will not be accepted.

About our organisation

nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

About the service

The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically.

About the role

You will work closely alongside the refuges Team Leader and Service Manager to implement and deliver a trauma informed approach to refuge services. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.

CV's will not be accepted

Job Ref:  nia 215

Hours: 35hrs per week (Camden, Haringey & Islington)

Salary:       £29,000 - £32,000 pro rata dependent on experience and qualification

Event & Engagement Coordinator

Remotely based in North West England with one day a week based in Manchester office. 9‑month fixed‑term contract / placement.

Job Purpose:

To plan, coordinate, and deliver a range of local events across North West England, ensuring each event is well-organised, inclusive, and engaging for local communities. The Local Event & Engagement Coordinator will collaborate closely with partners, local authorities, suppliers, volunteers, and members to deliver high-quality, unique and memorable experiences.

Key Responsibilities:

· Event Coordination
Plan and manage logistics for a variety of local member events, making sure all events are accessible and attractive to both existing and potential members.

· Liaise with relevant external and internal contacts such as venues, suppliers, CSSC’s ticketing platform, Head Office departments, and volunteers.

· Complete all relevant compliance work such as risk assessments and public liability checks.

· Develop and manage event budgets, ensuring value for money and accurate financial tracking.

· Oversee event setup and breakdown where applicable, managing on-site logistics and resolving any issues on the day.

· Recruit and coordinate volunteers to assist with events.

· Evaluate event success through feedback, data collection, and post-event reporting.

· Digital Engagement
Promote events via social media, email campaigns, posters, and local press in collaboration with marketing teams.

· Manage and grow the North West’s CSSC TikTok presence, including content planning, filming, editing, posting, and community engagement.

· Create engaging, on-brand short-form video content tailored to target audiences.

· Monitor performance metrics and use insights to optimise content strategy and increase reach and engagement.

· Stay up to date with emerging social media trends, tools, and platform updates.

Key Skills & Experience:

Essential:

· Proven experience in planning and delivering events.

· Strong organisational and time-management skills.

· Ability to manage budgets and handle multiple projects simultaneously.

· Excellent communication and stakeholder engagement skills.

· Flexibility to work evenings and weekends when required.

· Full UK driving licence and willingness to travel across the region.

· Ability to analyse member insights to inform event planning and attract potential new members.

· Ability to work collaboratively with regional teams to support membership growth and positive member experiences.

· Ability to build rapport with volunteers and identify the support needed for successful event delivery.

· Confidence in using IT systems and ticketing platforms to promote events across appropriate channels.

Desirable:

· Experience working with community groups, charities, membership organisations or not for profits.

· Knowledge of health and safety and safeguarding procedures.

· Familiarity with marketing or PR for events.

· First Aid or event safety training.

· Previous experience with ticketing platforms or willingness to learn.

· Understanding of how comms and events align with one another.

· Data literacy or willingness to understand some basic data analytics

Who are we looking for?

· Energetic and positive, bringing enthusiasm to everything you do.

· Excited by change, seeing new opportunities and possibilities.

· Keen to succeed with a strong development mindset.

· Passionate about delivering great events and experiences.

· Open to feedback, always looking for ways to improve.

Customer Support Engineer
Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day)
Contract: Fixed term role until 31 March 2027
Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.

We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.

Role Summary

The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders.

The role exists as the front line of customer technical support for users of Into Film’s online offer, including the educator, club member, and online learning websites.

The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation.

Main Responsibilities:

• Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”)
• Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application
• Participate in rota for answering the main Into Film phone line
• Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users
• Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency
• Assist with creation and distribution of support-focused surveys of our users
• Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors
• Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology
• Any other reasonable duties assigned by Into Film.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Excellent customer relationship and service management skills
• Exceptional communication skills (verbal and written)
• Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency
• A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights
• A good understanding of the education market and curriculum (formal and informal)

Desirable:

• Familiarity with the Microsoft Office Suite (Office 365)
• Salesforce case management experience (Service Cloud)
• A love and knowledge of film

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours.

We also offer a range of staff benefits and perks, including:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 10:00am, Tuesday 30th June 2026 (BST)
Interviews will be held between 14th and 15th July 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.