Jobs in Surrey

Location: Reading, Hybrid (at least twice a month to the Reading Office)
Hours: Full time
Salary: £33,000 per annum 
Contract Type: Permanent
Campaign Closes: 11th March 2026
Interviews: First stage, 18th March 2026. Second stage,  25th March 2026

On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible

Core Purpose: 
As our PR & Social Media Officer, you will play a vital role in bringing Make-A-Wish UK’s mission to life. By building strong media relationships, creating high-quality content and engaging our digital communities, you will help strengthen our brand and raise vital awareness of our work. In this exciting role, your work will be central to amplifying the charity’s impact and ensure effective communication across earned and owned channels, ultimately supporting the goal of granting life-changing wishes to children with critical illnesses.

Essential

• Proven experience in a PR and/or social media role within a comparable organisation (ideally a minimum of three years).
• Demonstrable experience and confidence with PR outreach, media relations, and press material preparation.
• Experience managing social media platforms, including content creation and community management.
• Experience in using relevant programmes, including social media channel planning tools such as Sprout Social and asset creation tools like Adobe Express or similar. 
• Excellent organisational skills and attention to detail.
• Strong communications skills including writing skills.
• Ability to build relationships with media contacts, external stakeholders and wider internal teams.
• Skilled in managing a varied workload, able to pivot between PR and social media responsibilities as required.

Desirable

• Experience within Not-for-Profit or the Charity sector and its common practices and regulations.
• Experience working with storytellers sharing sensitive topics.
• Understanding of the importance of our services to children, their families and local communities would be highly beneficial. 

Key Responsibilities:
PR campaign support

• Assist the PR Manager in planning and executing PR campaigns.
• Draft press releases, media outreach materials, and PR project plans.
• Develop and maintain media relationships and media databases to ensure effective media engagement.
• Seek opportunities to enhance our media exposure through strategic partnerships and collaborations.
• Support reaction and responses to media incidents.
• Work with wish families to share their story in a sensitive and an authentic way.
• Lead on some PR projects, owning and delivering releases.

Social media management

• Support the daily management of social media channels, including content creation, curation, and scheduling.
• Monitor and respond to community interactions to foster engagement.
• Tailor content to resonate with different audience segments, ensuring alignment with organisational goals.
• Track and evaluate social media performance, responding to key results.
• Lead on some social media projects or campaigns, producing and executing social media plans.

Project-based communications

• Coordinate specific project communication plans, leveraging audience insights and channel expertise.
• Support communications efforts for high-profile events, corporate partnerships, and volunteer recruitment initiatives.
• Collaborate with partners to deliver on multi-year communication strategies, ensuring clear messaging and outreach goals.

Content Creation

• Create compelling and audience-focused content for social media platforms (Instagram, Facebook, LinkedIn, TikTok, YouTube, etc.).
• Assist in creating long-form content for blogs, newsletters, and digital media to reach a wider audience.

Tracking and researching trends

• Track and analyse the charity’s online and media presence 
• Create reports on performance and research which campaigns lead to achieving organisations goals such as increased income. 
• Identify trends and look for ways to improve engagement and brand.

Campaign  evaluation, reporting and coordination 

• Use monitoring and insight tools to assess the effectiveness of PR and social media campaigns.
• Provide data and insights to improve future communication strategies and audience engagement.
• Collate and coordinate PR and Social media requirements for campaigns and partnerships

Our client, a well-known anti-poverty charity is looking to recruit a Director of Policy & Engagement on a maternity contract of up to 12 months. This great charity provides front-line advice, advocacy and campaigning and policy work on behalf of people in London beneath pension age, who are experiencing issues around benefit payments, disability and housing or who are at risk of homelessness. The services they provide have become even more essential during the current cost of living crisis.

The role:
As Director of Policy & Engagement, you will lead the organisation’s policy, public affairs, and campaigns function, shaping and delivering local and national influencing to drive change on social security and housing issues. You will ensure the voices of people with lived experience are central to all of the organisation’s work, embedding meaningful participation across the organisation, in governance, services, policy and campaigns.

You will also oversee strategic external communications to support the organisation’s influencing, brand and fundraising objectives and will direct all fundraising for your department including managing funder relationships, identifying opportunities and leading on bid writing and reporting.
 
This is a senior leadership role with responsibility for influencing policy and practice locally and nationally and representing the charity as a spokesperson in the media, with government ministers, MPs, and other senior stakeholders. 
 
You will manage a small multidisciplinary team of four, ensuring integrated effective delivery across the organisation. 
 
The role will cover strategic leadership, policy, public affairs & campaigns, stakeholder & media engagement, external communications, embedding participation, fundraising leadership, team leadership and cross-organisational Integration.

The person:
The successful candidate will be a strategic, politically astute leader with experience of leading policy, public affairs and campaigns at a senior level. They will have experience of integrating research campaigns, participation, external communications and fundraising to deliver impact locally and nationally. They will have excellent media stakeholder and political engagement skills, with experience of acting as a spokesperson for an organisation. This person will value and embed lived experience in all aspects of their work and will have a strong understanding of social security and housing policy. 

This person will also have substantial experience of leading on research for social policy influencing purposes in addition to having developed and shaped policy  for an organisation in a charity which works towards combatting poverty and other social justice issues. Having managed political and media engagement and external influencing activities in the past, this person will be an effective relationship manager both internally and externally, in addition to having provided knowledge based leadership to small teams in the charity sector. In addition to being a highly effective project manager, this person will be a very strong communicator both verbally and in writing, and will be fully committed to the aims and objectives of this anti-poverty charity.
​​​​​​​
This organisation is an equal opportunity employer. People with lived experience of poverty, from global majority backgrounds, LGBTQIA+ individuals and disabled people are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life. 
 

Location: Any UK Trust office (2 days per week required in the office)

Interviews: 19th or 20th of March via MS Teams

The King’s Trust is looking for a proactive, creative, and organised Individual Giving and Legacies Executive to help deliver inspiring fundraising campaigns, grow our individual giving audience, and nurture lasting supporter relationships.

From working with third parties to craft compelling copy to coordinating stakeholder input, analysing results and spotting opportunities to improve, you’ll play a key role in delivering fundraising activity that makes a real difference. You’ll help embed our stewardship values, ensuring every supporter has an outstanding experience and feels connected to the impact of their support. You’ll also contribute ideas to grow new income streams and expand our reach.

We are looking for a strong communicator with experience generating engaging and persuasive fundraising content that inspires action. You’ll be highly organised, confident managing multiple projects at once, and comfortable working with colleagues across fundraising, data and supporter services teams.

You’ll have…

• Excellent written communication, organisation, and project management skills.
• Ability to build strong relationships and collaboration with varied stakeholders.
• Experience of direct marketing and supporter communications.
• Experience creating stewardship engagement materials.

If you’re passionate about powerful storytelling, brilliant supporter experiences, and impactful fundraising that helps transforms young lives, we’d love to hear from you!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Individual Giving & Legacies Executives? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Individual Giving & Legacies Executives! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

About Adolescent Health Study

The Adolescent Health Study (AHS) (Registered Charity Number 1213337) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records.

There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The Engagement and Involvement Officer will play a central role in supporting meaningful engagement and involvement of young people, families, schools and other interest-holders in the process of designing, delivering and ensuring the best outputs from the Adolescent Health Study.

Primarily, the postholder will be responsible for the stewardship and coordination of the AHS Young People’s Advisory Group (YPAG). The post-holder will provide ongoing support to YPAG members to ensure their active participation in opportunities to inform and shape the work of AHS. This will include working closely with the adults in the YPAG members’ lives, including parents/carers, teachers and other relevant adults or professionals. The postholder will also be required to build positive working relationships with other organisations and institutions that work directly with young people. They will support the Engagement and Involvement Lead to develop mechanisms to reach wider and more diverse groups of young people to take part in engagement and involvement activities at AHS.  

This is a role that requires confidence, autonomy, enthusiasm and skill. The post-holder will be a strong advocate for children’s rights, have a sound working knowledge and understanding of safeguarding practices, and demonstrate experience of co-ordinating youth advisory groups, youth councils or similar.

Main responsibilities

Coordination & facilitation

• Plan, organise, and deliver regular meetings, workshops, and consultation sessions with young people.
• Develop accessible, inclusive and engaging materials to support young people’s participation in activities and discussions.
• Ensure robust mechanisms are in place to facilitate a feedback loop, communicating to young people the impact of their input.
• Ensure safeguarding, wellbeing, and inclusion are embedded in all activities.
• Lead on and maintain communication with young people, parents/carers (where appropriate), and partner organisations.

Support for young people

• Provide guidance, pastoral support, and clear information to help young people take part confidently and safely.
• Facilitate training and development opportunities to build young people’s skills, knowledge, and confidence.
• Foster an environment where young people feel respected, valued, and listened to.
• Manage mechanisms for reward and recognition of young people’s input and contributions.

Strengthen and enable staff team

• Strengthen knowledge and understanding of youth engagement and involvement across the organisation.
• Enable the wider staff team to plan and conduct activities with the YPAG and wider groups of young people, supporting the design of involvement tasks that are age-appropriate, inclusive, and aligned with best practice.
• Provide feedback to colleagues on how to maximise the impact of youth involvement.

Administration & governance

• Manage recruitment and onboarding processes for YPAG members.
• Oversee consent processes, data handling, and safeguarding requirements.
• Coordinate payments, incentives, travel, and expenses for young people.
• Maintain accurate records, produce meeting notes, and ensure timely communication.
• Support the Engagement and Involvement Lead to track, document and report on outcomes and the influence of young people’s involvement on projects and workstreams.

Continuous learning and development

• Contribute to the development of the organisation’s engagement and involvement strategy.
• Contribute to the evaluation of engagement and involvement activities and gather feedback from young people, parents/carers and other relevant parties we work closely with.
• Maintain an interest and working knowledge of best practice in youth involvement, participation, and co‑production.
• Identify opportunities to share learning and reflections with the AHS team and wider colleagues to continuously improve practice and processes.

Interest-holder and partner engagement

• Build and maintain partnerships with schools, youth organisations, and community groups to recruit and support young people to engage in engagement and involvement activities.
• Provide verbal and written presentations of engagement and involvement work with young people to internal and external audiences.
• Represent AHS in meetings, workshops and events where appropriate.

Knowledge, skills and experience

Essential criteria

• Experience developing and delivering engagement and involvement activities with young people and other relevant interest-holders (such as parents, families, teachers and schools).
• A proven track record or professional background in working with young people – such as in youth work, counselling, mentoring, education, or a related setting.
• Strong facilitation and communication skills, especially with young audiences.
• Understanding and experience of good practice in youth engagement and involvement, including the principles and implementation of safeguarding, data protection, and inclusive practice.
• Experience of co-ordinating a youth advisory group, council, board or similar structure
• Ability to work autonomously, prioritising tasks and manage own workload.
• Ability to design and deliver workshops, focus groups or meetings that encourage open dialogue and collaboration.
• Excellent written and verbal communication skills - able to communicate effectively and confidently with a range of stakeholders and to summarise and report key information clearly and accurately, both verbally and in writing.
• Demonstrated commitment to children’s rights, youth participation and the meaningful inclusion of young people’s views and perspectives.
• Confidence using online meeting tools (e.g. MS Teams, Zoom), and collaborative platforms (e.g. SharePoint, Microsoft 365).

Desirable criteria

• Relevant qualification in youth participation, youth work, community engagement or similar.
• Understanding of public involvement in research or willingness to develop expertise.
• Understanding of key concepts and challenges in young people’s health and wellbeing and the transition to adulthood.
• Understanding and knowledge of key potential partners across the UK for delivering youth engagement in the sector.
• Experience using digital engagement and facilitation tools for online sessions (e.g. Miro, Mural, Mentimeter, Canva, PowerPoint).

Dimensions

• This has been designed as a full-time role, although part-time work could be considered for the right candidate.
• Flexible working may be required across several geographical locations in the UK.  Travel may be necessary to various AHS locations and partner organisations.
• Willingness to work hours flexibly including some evenings/weekends.

Additional Information

• Enhanced DBS/PVG or equivalent safeguarding check will be required.

Application Process

This post is subject to receipt of satisfactory references, an enhanced DBS check and right to work in the UK (visa sponsorship is not available). Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary.

The closing date for this position is midnight on End of Day Sunday 29 March.

Interviews are currently expected to be held during the weeks commencing 27 April and 05 May.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

Phases Social Enterprise is developing a project to inspire more people in Brighton & Hove to make sustainable choices. The initial stage of the project has been the development of an App which straddles the worlds of consumerism, citizenship and activism.

The App is nearing the end of the development phase and we need someone to help with the final stages of content creation and collation. This will include ensuring that the App is accessible and useful to all demographics. It is anticipated that this stage will take up to 3 months, following which the chosen candidate will be ideally placed to apply for further roles as the project scales up to develop a network of sustainability-focussed organisations.

You will work largely on a remote basis with occasional meetings with our CEO. However you must be located in the Brighton & Hove area or thereabouts as this is the focus of the project going forwards.

You will have good research skills with an attention to detail. You should also have excellent communication skills. An interest in sustainability is indispensible.

Job Title: Assistant Director of Philanthropy & Strategic Partnership
Reporting To: Deputy CEO/Director of Fundraising and Communications
Manages: Head of Trusts and Foundations, Head of Corporate Partnerships
Contract: Permanent
Hours: Full time (36 hours per week, flexible)
Salary band: £58,000 - £66,000 per annum
N.B. To ensure fairness and consistency across Home-Start UK, new colleagues usually join at the first point of the pay band for their role. This helps us maintain a clear and equitable approach to pay for everyone joining our team.

Location: Remote – with regular travel to meetings with donors, for events and to our central office in Leicester for collaborative meetings and team activities.

About Home-Start UK

Home-Start is a federated charity consisting of a central national office – Home-Start UK - and over 170 geographically dispersed local Home-Start organisations, all working together under the same identity.

We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.

About The Role

This is an important moment for us and for the families we support. Parents of babies and young children are facing huge pressures, and strong, values-driven partnerships matter more than ever. We’re looking for a senior leader who can help us meet this moment with confidence and ambition.

As Assistant Director of Philanthropy & Strategic Partnerships, you will help shape the future of our national work and support our federation of 170+ local Home-Starts working in communities across the UK. You will lead a talented team, build long-lasting relationships, and help make sure Home-Start has the funding, partnerships, and influence it needs to give every child the best possible start in life. This role will suit someone who is motivated by purpose, who values people and relationships, and who is comfortable working across a large and varied network.

We are looking for someone with a strong track record, someone who has already delivered high-value fundraising and partnerships at a senior level and is ready to take on a role with significant national influence. With responsibility for an annual income portfolio of circa £4 Million – with strong potential to grow this over the next 3-5 years to between £6Million-£8Million plus, you will work with a supportive Leadership Team and Board, who have already engaged external philanthropy expertise to develop a strategy and roadmap that you can build on. You’ll need to be confident working with high-value supporters: able to build trust, communicate clearly, and nurture long-term relationships with people who want to invest in families and early years support. You’ll bring the skills and confidence to grow a portfolio that is already strong and take it further, along with the ability to work well with others in a fast-moving environment.

You will be joining a warm, collaborative organisation that believes in the power of community, the strength of families, and the importance of early help. If you feel excited by the chance to make a national difference, to build partnerships based on trust and shared purpose, and to help shape the next chapter of Home-Start’s impact, we would be delighted to hear from you.

The people at Home-Start are its most important resource. Home-Start UK has been accredited with Investors in People since March 2005, which recognises the commitment we give to developing our staff.

Benefits of working for Home-Start

• Flexible working
• Family friendly policy
• PayCare health cash plan
• Enhanced employer contribution pension
• Learning and development
• DAS Employee Assistance

If it sounds like your type of challenge, we would be delighted to hear from you.

The closing date for applications is Friday 27th March at 4pm.
As part of our recruitment process, shortlisted candidates will be invited to participate in a full-day assessment centre at our Leicester office on Tuesday 14th April.
The assessment centre will include a mix of individual and group activities designed to understand your strategic thinking, relational approach, and leadership style.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability. 

No agencies please.

Join the Orchestra of the Age of Enlightenment at one of the most unusual and inspiring workplaces in the arts: a world‑class orchestra based inside a north London comprehensive school. As our Development Officer (Events & Membership), you’ll help nurture the community of passionate supporters who keep the OAE’s music, education work and pioneering school residency thriving. From dreaming up engaging supporter events to crafting thoughtful communications and keeping our Friends programme running smoothly, you’ll be right at the heart of the orchestra’s story.

This is a hands‑on role in a small, energetic team where no two days look the same. One moment you might be greeting donors at a Southbank Centre concert; the next, organising a Friends’ open rehearsal in the School's iconic assembly hall or shaping content for our supporters’ magazine. If you’re a confident communicator with an eye for detail, a love of the arts and a desire to work somewhere genuinely distinctive, this is a rare chance to make a real impact in a friendly, mission‑driven organisation.

This role is primarily office based with some opportunity to work from home.

Person Speficiation

Essential

• Strong writing skills and attention to detail
• Experience of working in a fundraising environment
• Excellent IT skills including experience of using fundraising databases
• Strong people skills
• Ability to work under pressure and deliver to tight deadlines
• Some knowledge of the arts sector and an interest in classical music

Desirable

• Experience of working in the performing arts
• Experience of working in a small team
• Experience of using Tessitura
• Experience of using design tools (e.g. InDesign, Canva or Photoshop)

The Finance team provides finance and budgeting support to staff, managers and members of PCS. The department is about to embark on a digital transformation that will modernise how the Finance department operates for the Union. We are looking for a Head of Finance that will drive and lead this project whilst maintaining continuity of service operation to the union, members and staff and, to join a progressive union that values collaboration, integrity, and social impact.

Salary and Location

• Band 5, London Spine points 21-17 or Regional Spine points 23-19
• Starting salary: London £63,279 p.a. rising to £72,098 p.a. or Regional £58,877 p.a. rising to £67,689, in annual increments (pay award pending)
• PCS Clapham or Regional office

Successful candidates for the post of Head of FInance will be able to demonstrate:

You are a qualified accountant (ACA, ACCA, ACMA, CIPFA) and or have an MBA with:

• 5 years proven experience of managing a successful finance team
• Proven experience in strategic financial leadership
• Strong knowledge of financial systems, compliance, and reporting
• Project management and delivery in a financial setting
• Excellent communication and stakeholder engagement skills
• Management of internal and external audit processes
• A commitment to equality, inclusion, and the values of the trade union movement

The main duties of the Head of Finance role include:

• Strong leadership and effective management of the finance team
• Lead and manage the implementation and optimisation of a new finance system to ensure cost-efficiency through service reviews and technology adoption
• Deliver strategic financial advice to senior stakeholders
• Lead the unions financial services, focusing on complex and high-impact areas
• Support medium and long-term financial planning for the Director of Central Services and Senior Management Team
• Oversee management accounts, year-end financial reports, and budget cycles
• Ensure compliance with VAT, Corporation Tax, PAYE, and regulatory reporting (e.g., AR21)
• Provide accurate financial data and strategic insights to decision-makers
• Strengthen audit processes and investment oversight
• Ensure integrity in transaction processing and ledger management
• Maintain compliance with data protection and service level agreements
• Support supplier relationship management

Excellent people and leadership skills combined with strong analytical skills, and problem solving ability, and an understanding of up-to-date finance technology will all be essential requirements for a successful Head of Finance.

Closing date: at 12 midday on Thursday 12 March 2026

Interviews will be held in person at PCS Clapham: Wednesday 25 March 2026

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: HEAD OF FINANCE

Ref: 0326

Grade: Band 5, London or Region

Salary:

London Spine points 21-17

London Starting salary £63,279 p.a. rising to £72,098 p.a.

Regional Spine points 23-19

Regional Starting salary £58,877 p.a. rising to £67,689

Location: PCS Clapham (London) or PCS regional offices

Purpose of the job:

Management and leadership of the PCS Finance Team and the provison of strategic financial advice to the National Executive Committee and other bodies.

Responsible for the management of the compilation and production of all management accounts, PCS annual audit, budgets, cash-flow and financial planning reports and annual reports.

Responsible for the integrity and completeness of the accounting records, ensuring taxation compliance.

To manage the modernisation of PCS finance system and to work with our providers to introduce digital products to support PCS primary financial accounting management system.

To engage stakeholders and drive strategic change to optimise the efficiency of the financial operations and contribute towards PCS overall strategic direction of the PCS Union.

Responsible to: Director of Central Services

Responsible for: Internal Audit & Funding Manager and Finance & Budget Manager

Contacts

External:

PCS members, elected officials and potential members. Employers, Legal, pension and other advisors. TUC, Members of other trade unions and related bodies. Senior Government Officials, Ministers, MPs, pressure groups, campaigning bodies and media, Auditors, financial institutions and Investment Managers.

Internal:

PCS staff and managers across Regions and Departments

Main duties and responsibilities

1.People Management

• Manage work allocation and workflow, future planning and support for Finance Team and Director of Central Services
• Motivate and manage individuals and the team as a whole to provide a high standard of service to develop and improve the skills and efficiency of the Finance team
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training for the Finance Team
• Proactively promote diversity and inclusion in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with line manager
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Work effectively with lay officials. Provide advice to and lead relevant committees including the preparation and presentation of reports
• Deputise for line manager when required

2.Strategy and Advice

• Ensure the provision of strategic financial advice and guidance to a wide range of stakeholders
• Provide leadership in delivering the unions Financial Services, having direct involvement in more complex or strategic areas to support the delivery of the unions objectives
• Prepare and manage delegated budgets in accordance with the Unions overall financial policies and procedures ensuring services are delivered within the agreed budgets
• Provide medium and long term financial planning support to the Director of Central Services and Senior Management team
• Oversee reviews of service prices and providers, making proposals for savings and change, seeking to exploit changing technologies and methods to reduce costs, wherever possible, in line with budgetary and policy constraints
• Oversee statistical systems to produce reports and analyse information within the Finance department
• Monitor and report on issues and initiatives as requested

3. Strategy and Advice

• Ensure the provision of strategic financial advice and guidance to a wide range of stakeholders
• Provide leadership in delivering the unions Financial Services, having direct involvement in more complex or strategic areas to support the delivery of the unions objectives
• Prepare and manage delegated budgets in accordance with the Unions overall financial policies and procedures ensuring services are delivered within the agreed budgets
• Provide medium and long term financial planning support to the Director of Central Services and Senior Management team
• Oversee reviews of service prices and providers, making proposals for savings and change, seeking to exploit changing technologies and methods to reduce costs, wherever possible, in line with budgetary and policy constraints
• Oversee statistical systems to produce reports and analyse information within the Finance department
• Monitor and report on issues and initiatives as requested

4.Finance Systems

• Manage the introduction, implementation and continuous monitoring of a new finance system to provide effective budget management at every level of the union
• Provide detailed financial data and reporting, including management accounts and strategic advice, to the National Executive Committee/Senior Management Team
• Provide straightforward access to budgets for all budget holders to facilitate better planning and cash flow management
• Ensure resources are optimised to enable good decision-making across each command area
• Review and update where necessary current audit processes to ensure compliance with the Trade Union Certification Officer
• Provide investment oversight, forecasting, and asset management to the Director of Central Services, and produce relevant information to support spending and investment decisions
• Ensure controls are in place and adhered to, to manage management override risks
• Maintain professional financial relationships with suppliers and customers

5.Operational Management

• Oversee and ensure the integrity of the unions transaction processing at all times
• Ensure all liabilities are recorded, payments made, receipts banked and ledgers managed in line with best practice
• Ensure all service level agreements are adhered to by the Finance department, and developed where necessary
• Ensure data protection adherence and finance systems are secure
• Assist the Director of Central Services in managing relationships with suppliers

6. Group and Branch Funding

• Oversee PCS work with Special Member Auditors to ensure the completion of union group and branch audit procedures in line with rules and Finance Committee requirements
• Provide assistance to group and branch treasurers, including training courses
• Provide reports as required for the Finance Committee
• Ensure expenses are paid in line with Service Level Agreement requirements

7. Finance Training and good practice

• Participate in the dissemination of financial knowledge across the union. Organise and participate in periodic financial training programmes for budget-holders, treasurers and members

8. Communication

• Draft complex communications including briefs, reports, business cases, for internal and external stakeholders
• Draft papers, policies and regulations in relation to financial management
• Communicate with members by producing circulars and briefings, and by addressing meetings and conferences etc
• Represent PCS where necessary and liaise with outside professional bodies such as auditors
• Provide financial information as required by other areas of the Union, in particular treasurers, or other bodies

9. Team Working

• Proactively promote team working and collaboration
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members
• Manage and co-ordinate staff on issues arising from new working practises, one off projects, or annual projects such as conference

10.Equality

• Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination

11.General

• Contribute to the strategic development of the Unions policy objectives including the PCS planning process
• At all times implement and promote the PCSs equal opportunities policy adhering to the PCS Values
• Take due and reasonable care of self and others in respect of health and safety at work
• Participate in appraisal, training and development systems
• Act in a manner that enhances the work of the PCS and its overall public image
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Such other duties that may reasonably be required and that are within the level of the responsibility of this post
• Willing to work outside normal office hours and location on occasion. (e.g. attendance at Annual Delegate Conference)

Person Specification: HEAD OF FINANCE

Ref: 0326

Date: January 2026

Location: London or Region

ESSENTIAL FACTORS

QUALIFICATION

• Qualification in Finance and/or Business Management (ACA,ACCA,ACMA,CIPFA,) and/or MBA with minimum of 5 years' proven management experience in finance

EXPERIENCE

• People management including induction, work allocation, appraisal and conduct
• Experience of working at strategic management level in finance
• Management accounts production and compilation of year end accounts, external reports and audit processes
• Management of payroll and pensions administration
• Project management and delivery in a financial setting

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Management Accountancy
• Financial management and taxation including VAT, Corporate tax and PAYE compliance
• Contract and regulatory compliance management
• Impact and use of Financial Digital and IT applications
• An understanding of and a commitment to trade unions

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to negotiate and form effective working relationships internally and externally
• Ability to provide strategic and policy implementation advice and guidance
• Proficient with Reporting, Data Analytics tools and performance metrics
• Ability to deliver and adapt financial training to audiences without financial knowledge/expertise

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Contract Type: Fixed Term for 10 months

Interviews: 23rd and 24th of March via MS Teams

Join us at The King’s Trust as our new Brand & Marketing Coordinator and play a vital role in helping young people feel inspired, connected and supported.

As part of our growing Brand & Marketing team, you’ll be at the heart of the action - keeping operations running smoothly, supporting colleagues across multiple marketing and fundraising functions, and ensuring our campaigns land with real impact. This is a fantastic opportunity to bring your organisational flair, creativity and energy to a mission‑driven team committed to changing young lives for the better.

In this varied and fast-paced role, you’ll manage inboxes, diaries and key administrative processes, coordinate team meetings and events, support with presentations and documentation, and act as a first point of contact for internal stakeholders. You’ll also work closely with our finance team to keep budgets and supplier processes on track, oversee departmental filing systems, support the Brand & Marketing Director with day‑to‑day admin, and help maintain the smooth flow of information across the wider team. Every task you take on contributes directly to our ability to deliver meaningful campaigns and initiatives for young people across the UK.

We’re looking for someone who’s proactive, organised and enthusiastic someone who enjoys solving problems, building relationships, and supporting colleagues at all levels. You’ll bring strong Microsoft Office skills, experience managing admin within a busy team, and confidence working with a variety of internal stakeholders. In return, you’ll join a supportive, inclusive workplace where your ideas are valued and your development is encouraged. If you’re passionate about helping young people thrive and want to play a key part in a charity making a real difference, we’d love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Brand & Marketing Coordinators? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Brand & Marketing Coordinators! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

The Royal Foundation is seeking an exceptional Delivery Manager (Policy) to play a key project management role in coordinating all of United for Wildlife’s influencing and engagement priorities with policymakers.

The Delivery Manager (Policy) is a vital role that will work closely with colleagues across the programme as we deliver ambitious nature conservation initiatives. The Delivery Manager (Policy) is line-managed by the Associate Director (Policy) with accountability to the Programme Manager for adherence to organisational delivery standards, reporting, and risk management.
They will be based within the core United for Wildlife team but will work closely with other Foundation teams, Kensington Palace, and external delivery partners.

The role will be varied and wide-ranging, working with other project team members to determine project needs and key deliverables.

Core responsibilities: 

· Managing preparation of policy meetings, papers, agendas, follow-up.

· Coordinating engagement with governments and international organisations, focusing on signatories to the 2014 London Declaration and subsequent policy statements, including communications, updates, planning meetings.

· Supporting policymakers and the TRF team to develop strategic policy initiatives that are clear and implementable.

· Managing delivery of strategic policy initiatives.

General responsibilities will include:

· Establishing and overseeing the project management processes required to ensure effective delivery of projects within specific strategic areas for our policy engagement work.

· Build and maintain relationships with appropriate internal and external stakeholders, and support the day-to-day management of the stakeholder ecosystem.

· Monitoring and reporting on delivery of specific projects against agreed timelines, ensuring risks, assumptions, dependencies, and actions are identified, tracked, and resolved.

· Chairing key programme update meetings, working with senior colleagues on agendas and ensuring actions and captured and carried out.

· Assist in soliciting and compiling data/inputs for routine narrative and impact reporting internally and externally together with the wider team.

· Promoting a strong partnership/team ethos and collaborative ways of working both within the programme team and wider United for Wildlife membership.

· Undertaking other duties that may, from time to time, be necessary and compatible with the nature and level of this post.

· Playing an active broader role in the programme team, working collaboratively to offer ideas on strategy and operational design.

Relevant knowledge, experience and personal qualities: 

Knowledge & Experience:

· Previous experience working in complex policy environments on issues related to nature conservation (essential).

· Knowledge and experience of project management, being directly responsible for the delivery of substantive projects (essential).

· Previous experience of working in a fast-paced delivery environment and/or on a complex project (essential).

· Experience of budget management (essential).

· Highly competent user of Word, Excel, Co-Pilot and other AI tools, PowerPoint and Outlook (essential).

· Experience of successfully dealing with stakeholders at different levels (essential).

· Experience with a project management tooling such as Monday. com, MS Project, Smartsheet, Trello, Salesforce (desirable).

Personal Qualities:

· You will be a collaborative and confident relationship builder, with strong stakeholder management and relationship skills; a genuine ‘team player’ who is able to influence and bring people with you

· You will be agile, able to respond confidently and positively to changing scenarios

· You will be highly organised and capable of balancing multiple, complex priorities 

· You will have an optimistic and energetic outlook, keen to maximise the positive change you and the team can deliver 

· You will be an excellent communicator, both in writing and orally, able to tailor your deliver based on the audience. 

· You take a creative/innovative approach to problem-solving, as well as being keen to offer ideas/input/challenge on issues not strictly within your remit.

The Royal Foundation is a high-profile organisation, and the successful candidate will appreciate the importance of discretion and confidentiality and have a mature and professional approach. 

Our Vision, Mission and Values: 

The Prince and Princess of Wales and The Royal Foundation lead with the belief that change is always possible and are committed to building innovative, collaborative and optimistic solutions that deliver positive impact where it matters most.  

Together, Their Royal Highnesses and The Royal Foundation have an unparalleled ability to take a long-term view and unite people, ideas and resources; inspiring action to deliver meaningful change for a better future for individuals, communities, society and our planet. 

We unite people and purpose to create a better future – for individuals, communities, society and the planet.

We spark progress by connecting people, ideas and ambition.

The Royal Foundation brings together experts, communities and organisations to pilot and scale solutions – including building coalitions to tackle homelessness, laying societal foundations through our early childhood work, advancing mental health support and championing conservation. By turning insight into action, we help create stronger communities and a healthier future for people and the planet. 

Their Royal Highnesses and The Royal Foundation bring together voices from every corner of society – forging powerful partnerships and taking a long-term view to create space for fresh thinking and shared ambition.

About United for Wildlife:

The Royal Foundation’s United for Wildlife programme was created in 2013 by HRH Prince William. United for Wildlife is an unprecedented global partnership of private sector, governments and not-for-profit organisations, working together to foster an effective response to the critical nature crisis, ensuring that wildlife, people and biodiversity flourish.

Employee benefits:

As an employee of The Royal Foundation, you will be entitled to:  

• 25 days of holiday per year, plus UK bank holidays.

• Your birthday off to celebrate. 

• Two volunteering days per year. 

• An 8% employer pension contribution, with the option to contribute to this yourself too. 

• Private medical insurance (available after probation).

Citizens UK

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Purpose

This role will report to the Executive Director, Finance and Operations, and will be responsible for providing executive assistance to three Executive Team members; the Executive Director, Finance and Operations (EDF&O), the Director of Communications and External Affairs (DCEA) and the Director, London (DL). The main duties include scheduling meetings, handling correspondence and assisting with the management of projects that all Directors are involved in. To be successful in this role, you will be able to initiate, meet deadlines and communicate effectively. Ultimately, you will be identifying and addressing the needs of the Executive Director/Directors, performing management and administrative tasks and building good working relationships to increase the effectiveness of the organisation.

Main Responsibilities

Working as the Executive Assistant & Project Manager to three Executive Team members for Citizens UK, reporting to Executive Director, Finance and Operations, your main responsibilities will include:

Contribute towards CUK’s mission and strategic objectives through Executive Support function

· Manage Executive Director/Directors diaries including booking meetings, scheduling attendees and organising venues, in person and online.

· Manage Executive Director/Directors correspondence including prioritising and responding to emails.

· Schedule Appraisal and Supervision meetings and visits: ensuring Executive Director/Directors time is well used through proper preparation and follow-up with direct reports, other local staff and external stakeholders.

· Process expenses for Executive Director/Directors as well as processing of invoice payments.

· Maintain an electronic filing system, ensuring processes and software are up to date and in working order.

· Provide management and administrative support to assist Executive Director/Directors in their workload.

- Lead coordination of monthly financial budget calls, including scheduling and managing diaries for approximately 17 chapter meetings each month, alongside quarterly budget review sessions.

- Provide live meeting support for all budget calls, including screen sharing, documenting key points, managing attendance, and ensuring smooth delivery of all administrative aspects.

- Serve as Secretariat for the monthly Operations and Organisational Development (OOD) Team Meetings, including drafting agendas, circulating papers, taking accurate and timely minutes, and producing post-meeting action logs.

- Maintain and manage the OOD SharePoint site, ensuring documents, actions and meeting materials are updated, accessible, and appropriately organised.

- Act as the primary administrative point of contact for the OOD team, responding to queries, managing workflows, and ensuring effective communication across the team.

- Work closely with the Director of Organisational Development, providing proactive support in planning, preparing and running the OOD meetings they chair.

- Oversee action tracking and follow-up for all meetings, ensuring progress is monitored, deadlines are met, and information is escalated where appropriate.

- Support wider departments of each of Executive Director/Directors, as well as wider organisational and project administration, as required, to ensure smooth operational functioning during the maternity leave period.

Build and manage projects and achieve work targets effectively

· Co-ordinate projects and ensure follow-up with team members where required.

· Create and manage systems to monitor performance of the Chapters, Projects and staff supervised by Executive Director/Directors: e.g. through reporting mechanisms and supervisions and appraisals.

· Maintain an action log Executive Director/Directors including following up with those responsible to ensure actions are taken. Manage their workflow and to-do list, assisting with prioritisation and the delegation of tasks to staff.

Learning, expertise and inclusion

· Undertake appropriate personal and professional development.

· Provide others with relevant and helpful advice and technical support.

· Proactive in maintaining own wellbeing at work.

Develop and manage internal and external relationships

· Build and maintain good working relationships with staff and stakeholders.

· Schedule meetings as required, setting agendas and circulating any papers.

· Work collaboratively across Citizens UK to ensure that interactions meet the expectations of our network and stakeholders.

· Take minutes at meetings as requested at other meetings where necessary e.g. Executive Team, CUK Leadership Team, staff meetings and external meetings.

· Manage and coordinate work within team and colleagues across CUK.

· Effectively liaise with external stakeholders, suppliers etc.

Communications

· Assist with drafting and producing communications e.g. newsletters, emails and other media, liaising with the Comms Team.

· Attend/dial in and take minutes of meetings.

· Provide team and stakeholders with regular, timely communications.

· Attend meetings and represent CUK effectively to audiences in meetings and at events.

Knowledge Management

· Ensure data is handled and managed in a GDPR compliant manner.

· Maintain an electronic filing system, ensuring processes and software are up to date and in working order.

Managing income and resources

· Ensure careful use and stewardship of CUK’s resources when booking venues, travel and incurring other expenses.

· Create and manage admin systems to track income resources effectively.

Contribute towards the CUK mission & strategic objectives Demonstrates enthusiasm and commitment to the function and the core mission of CUK. Reliably implements and participates in the development of policies, procedures, and values in the delivery of work across the team.

Build and manage

projects and achieve

work targets

effectively Identifies opportunities, initiates and manages projects; incl. planning and organising work effectively. Delivers on functional KPIs and targets. Delivers to time and budget.

Learning, expertise

and Inclusion Keeps up-to-date with functional good practice, incl. within third sector. Tains and coaches others giving relevant advice and technical support., incl. ensuring team have access to training and development opportunities. Displays self-awareness of DEI issues and good practice. Considers the impact on direct reports. Acts as a role model for DEI awareness and implementation. Is alert to and manages the impact of DEI issues for direct reports and stakeholders.

Develop and manage

external

relationships Proactively develops and nurtures new and existing relationships that further CUK goals; manages a diverse range of relationships. Seeks feedback and acts to ensure that stakeholders are having a good experience of working effectively with CUK.

Develop and manage

internal

relationships Manages and coordinates their work within team and with colleagues across CUK. Effectively line managers and develops staff. Encourages a culture of transparency and sharing across CUK.

Communications Provides stakeholders with regular comms; ensuring their needs are met with timely, appealing, communication materials. Represents CUK effectively to audiences in meetings and at events.

Knowledge

Management Responsibility for ensuring team members record and store data accurately and GDPR compliantly.

Generate income

and resources Contributes to plans and proposals to grow sources of income/ manage resources. Negotiates with suppliers/ third parties to reduce cost base. Participates in the development of funding proposals.

Safeguarding, Health Proactively undertakes risk assessment and responsibility for team wellbeing.

& Safety & Wellbeing Proactive in maintaining own wellbeing and supporting direct reports in managing their own wellbeing at work.

Personal Specification

(D) Desirable, (E) Essential

Qualifications

QUALIFICATIONS

· Degree or Diploma in Business Administration or associated subject (D)

EXPERIENCE

· Provision of administrative and diary assistance to Executive level (E)

· Experience of handling a wide range of correspondence (E)

· Project management skills to track and monitor progress across teams (E) (D)

· Taking and writing minutes, developing reports and presentations (E) (D)

KEY SKILLS AND KNOWLEDGE

· Able to build relationships with a range of people and communicate clearly (E)

· Advanced level Microsoft Office, particularly Word, Excel, PowerPoint, SharePoint and Outlook (E)

· Diplomatic approach and discretion in handling sensitive and confidential information. (E)

· Previously developed time management and prioritisation skills. (E)

PERSONAL QUALITIES & VALUES

· Ability to take initiative and work independently (E)

· Self-motivated and adaptable (E)

· A positive enthusiasm for working within third sector and aligned with Citizens UK’s values (E)

About the application process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

About The Refugee Council

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at local level.

Inclusion and Accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

The Learning & Development Administrator provides administrative and coordination support across learning, development, and workforce planning activities. Reporting to the Head of People & Culture, the role ensures statutory and mandatory training compliance is monitored, training programmes are coordinated, and accurate workforce and skills data is maintained.

The postholder plays a key role in supporting both project and non-project roles by contributing to training needs analysis, updating the organisational skills database, and matching workforce skills to role requirements. This ensures that capability gaps are identified and addressed across the organisation, not only during project mobilisation and closure but also in ongoing service delivery. 

This is a permanent, full-time position working 35 hours per week.

Staff Benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more!

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 12 March 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Job Purpose

The Head of Place Management leads the delivery of The Fitzrovia Partnership’s Safe & Clean mission. The role oversees all operational activity, contracts, partnerships, and member-facing services that maintain the district’s quality, safety, and appearance.

It ensures services are high quality, efficient, and aligned with the Partnership’s wider missions of Economic Growth, Sustainability, and Place Shaping. The role focuses on delivering outputs that achieve agreed outcomes, combining operational leadership with innovation, value for money, and sound service design. Working with public and private partners and member businesses, the postholder drives measurable impact, continuous improvement, and effective stewardship of resources.

Key Duties and Responsibilities

Leadership and Delivery

• Lead all direct delivery, commissioned, and partnership activity under the Safe & Clean mission.

• Oversee cleaning, maintenance, waste, and safety operations, ensuring coordinated delivery and measurable outcomes.

• Manage the Operations Sub Group and all aspects of its agenda, ensuring effective governance and clear reporting.

• Ensure operational delivery aligns with the organisation’s business plan and priority missions.

• Deputise for the Director of Policy and Place on operational matters.

Service Design and Performance

• Design and manage services that are efficient, evidence based, and reflect best practice.

• Apply high quality service design and project management to all operational programmes.

• Monitor performance, KPIs, and budgets to ensure value for money and demonstrable impact.

• Apply commercial awareness to procurement and service improvement decisions.

• Use data and digital tools to improve performance, reporting, and productivity.

• Encourage innovation and learning from other districts and sectors.

Partnership and Member Engagement

• Build effective working relationships with councils, police, statutory agencies, and partners.

• Engage regularly with member businesses, responding to issues and tracking activity through the CRM.

• Support members with licensing, planning, highways, and related operational matters.

• Ensure Safe & Clean delivery supports the Partnership’s wider economic, sustainability, and place priorities.

Governance and Compliance

• Manage procurement, contracts, and risk across operational services.

• Oversee health and safety, statutory compliance, and performance reporting.

• Produce clear reports and briefings for senior leadership and the Board.

• Ensure consistent and accurate use of the business CRM.

Continuous Improvement

• Identify opportunities to improve service quality and efficiency.

• Stay informed on policy, technology, and best practice in place management.

• Promote a culture of learning, reflection, and improvement.

Person Specification

Skills and Experience

· Proven experience in operations, service delivery, or public realm management within a complex, multi-stakeholder environment.

· Strong experience of contract management and procurement, including setting KPIs, monitoring performance, and securing value for money.

· Demonstrable project management skills, with experience delivering multiple workstreams to fixed timelines and budgets.

· Experience working with local authorities, statutory agencies, and private sector partners.

· Strong commercial awareness, with the ability to manage budgets, assess costs, and make informed decisions about service delivery.

· Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems.

· Strong written and verbal communication skills, including report writing and briefing senior stakeholders.

Knowledge and Understanding

· Understanding of place management and the role of Business Improvement Districts or similar partnership organisations.

· Knowledge of public realm services including cleaning, safety, maintenance, and environmental operations.

· Understanding of local government structures and how different city stakeholders operate and interact.

· Awareness of health and safety requirements, statutory compliance, and risk management in service delivery.

· Awareness of sustainability principles and their application to operational services.

Personal Attributes

· Delivery-focused and accountable, with a strong sense of ownership for outcomes.

· Collaborative and approachable, able to work effectively across teams and organisations.

· Calm and resilient, able to manage competing priorities and respond to operational issues as they arise.

· Curious and reflective, with a willingness to learn, adapt, and continuously improve.

· Strong alignment with The Fitzrovia Partnership’s values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation.

How to Apply

To apply for this role, please send a max 2-page cover letter and CV by Monday 23 March at 11.59pm. Shortlisted candidates will be invited to interview w/c 30 March 2026

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.

Are you a natural networker? Do you have a passion for philanthropy? The Head of Membership is a key role within this membership organisation, supporting philanthropists on their funding journey, and ultimately creating greater positive impact for people and the planet.

This role is responsible for connecting with HNWI’s, the private sector, philanthropists and impact investors. This role requires a candidate who is a self starter, who enjoys increasing membership, and seeks out opportunities in which to do that. 

The role requires some evening work for evening corporate events, a love for the charity sector, and also a strong understanding of the UK financial sector.

• Strategy & Growth: Developing and executing strategies to attract new members and increase retention rates.
• Member Engagement: Enhancing the member experience through tailored communications, events, and support.
• Operational Leadership: Managing CRM systems, data, and reporting to measure success.
• Stakeholder Management: Collaborating with internal teams and external partners to deliver value.
• Commercial Acumen: Driving revenue through membership dues and subscriptions

To discuss this role further, in the first instance, please apply with your CV and a covering letter to showcase your relevant experience. CV’s will be reviewed on a rolling basis, and as such, we would recommend that you apply early.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.