Jobs in Tower hamlets

We are recruiting for a Deputy Service Manager to join our team in Lewisham; the scope on this job involves….

Job Title: Deputy Service Manager

Location: Athena Lewisham
Salary: £37,635 per annum
Contract type: Full-time, Fixed term (12 months)

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support. 

We are recruiting for a Deputy Service Manger to join our team in Athena Lewisham. You will work as part of a management team to ensure the running of the community-based service. You will oversee a team of Independent Gender-Based Violence Advocates, and work closely with victims of all forms of gender-based violence (domestic violence, sexual violence, financial and emotional abuse, female genital mutilation, forced marriage, trafficking, stalking, prostitution and “honor” based violence) from the point of crisis, to provide high quality independent advocacy and support to survivors and their children.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 9 April 2026

Interview date: 17 April 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Human Resources Business Partner will lead all aspects of HR across ParalympicsGB and oversee the design, coordination, and delivery of learning and development (L&D) for a workforce of approximately 50 employees.

REPORTS TO: Head of Governance, Planning, and Risk

TYPE OF CONTRACT: 12-Month Fixed Term

SALARY BAND: £54,000 - £60,000 (Pro Rata) dependent on professional qualifications and experience

HOURS OF WORK: Part-Time, 22.5 hours per week (0.6 FTE). Fixed Working Days – Tuesday, Wednesday, Thursday.

LOCATION: London (Hybrid arrangements available in line with organisational policy).

This role is central to ensuring that ParalympicsGB maintains a positive, high performing culture, underpinned by effective people management, robust HR processes, and meaningful development opportunities for all staff.

Working three days per week (0.6 FTE), the postholder will act as the organisation’s primary HR contact, providing expert guidance to Directors, Heads of Department and Managers, and ensuring compliance with current UK employment legislation and best practice, supported by continuous professional development.

KEY RESPONSIBILITIES:

Human Resources Management

· Serve as the first point of contact for all HR matters across the organisation, providing expert advice and support to managers on: employee relations, performance, conduct, absence, wellbeing, family-friendly accommodations (e.g. flexible working requests).

· Manage HR casework as it arises, ensuring timely, fair and legally compliant resolution.

· Ensure compliance with employment law, safeguarding requirements and internal governance standards; appropriately maintaining and updating HR policies, procedures, and employee records.

· Oversee recruitment and onboarding processes, ensuring a positive and inclusive candidate experience.

· Support organisational initiatives related to inclusion, diversity, equality and accessibility.

· Support organisational change as required, ensuring effective communication and engagement throughout.

· Proactively maintain awareness of legislative changes and HR best practice through continuous professional development, sharing implications and recommendations with leadership.

· Line Management of the Recruitment and Corporate Services Officer.

Reward and Job Evaluation

· Understand, evaluate and advise on benefits and reward packages, ensuring they remain competitive, equitable and aligned to organisational values.

· Contribute to job evaluation processes and develop/update job descriptions in line with market expectations and internal consistency.

Performance Framework Administration

· Lead the administration and continuous improvement of ParalympicsGB’s performance management framework.

· Ensure Directors, Heads of Department and Managers conduct regular performance conversations with their teams.

· Provide guidance and training to managers on effective performance management, including standards and tools for high-quality objective setting, mid-year check-ins and year-end reviews.

· Monitor and assure the quality of objectives and performance review conversations, ensuring fairness, consistency and alignment to organisational goals.

· Collect and analyse performance data to identify trends and improvement opportunities.

· Report performance insights and recommendations to senior leadership and inform succession and L&D priorities.

Learning and Development

· Oversee delivery of an annual learning and development programme for all staff in partnership with senior leadership and the Corporate Services team.

· Ensure every employee has an up-to-date individual learning and development plan.

· Identify organisational training needs and coordinate workshops, training sessions, and development opportunities; sourcing appropriate internal or external solutions as needed, supported by the Corporate Services team.

· Evaluate the impact of L&D initiatives and recommend improvements.

People, Culture and Organisational Development

· Contribute to initiatives that strengthen organisational culture, staff engagement and wellbeing.

· Support workforce planning and organisational development projects.

· Promote ParalympicsGB’s values and commitment to a positive, inclusive working environment.

PERSON SPECIFICATION:

Knowledge, Skills, and Experience

Essential

· A recognised HR qualification (e.g., CIPD Level 5 or above).

· Significant experience in a similar HR Business Partner or HR Business Partner/L&D combined role.

· Strong knowledge of UK employment law and HR best practice.

· Experience managing employee relations cases with confidence and professionalism.

· Demonstrated ability to design and deliver learning and development programmes.

· Experience administering a performance framework and supporting managers to set high-quality objectives and conduct effective reviews.

Desirable

· Experience working in a charity, sport, or high performance environment.

· Knowledge of safeguarding and wellbeing frameworks.

· Experience supporting organisational culture or change initiatives.

· Expertise in inclusion, diversity, equality and accessibility strategies (policy, training and measurement).

· Experience designing and implementing quality assurance processes for performance management.

· Experience with reward and benefits evaluation, market benchmarking and job evaluation methodologies.

Behavioural Competencies and Qualities

· Excellent interpersonal, communication and influencing skills.

· Strong organisational skills and attention to detail.

· Ability to work independently and manage competing priorities.

· Ability to operate with absolute discretion on confidential matters, with an understanding of when to escalate issues as appropriate

· Committed, enthusiastic and motivated

· Willingness and desire to entertain new ideas and seize opportunities

· Willingness to accept and encourage constructive challenges

· A willingness to do what is needed to get the job done

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.

VALUES

ParalympicsGB is an organisation with a unique role and key responsibilities within the UK high performance system. Delivery of our ambitions very much relies on both working in partnership with others, and by focusing on our two strategic priorities: taking the best prepared team to each summer and winter Games and inspiring social change.

As an organisation we are committed to three values: excellence, respect, and integrity. Every ParalympicsGB member is expected to adhere to: 

Excellence

Everything we do reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive, and progressive approach to our interactions with others. Like the athletes that we support, we will always challenge ourselves and others to do better. 

Respect

Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion, and the value of our differences.

Integrity 

We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do. 

We are seeking a purpose-driven and forward-thinking Director of Finance & Strategy with essential third sector experience, who is passionate about using their financial expertise to create meaningful impact and drive positive change in the world, while embracing technology and AI to strengthen, modernise, and evolve The Zahra Trust’s finance function.
This is a strategic leadership role that combines strong financial control with a clear focus on systems, data, and revenue insight. You will be responsible not only for financial governance, but also for building the infrastructure that enables the organisation to understand income performance, identify opportunities for growth, and respond quickly to changes in revenue.
You will also ensure that the organisation operates in line with charity finance regulations and best practice across all jurisdictions in which we operate.
You will play a central role in ensuring that financial data is accurate, accessible, and actionable — supporting decision-making across fundraising, marketing, and programme delivery.

We are seeking an experienced and driven Director of Programmes & Impact with essential third sector experience to lead and shape our global programme function.
This is a pivotal leadership role responsible for ensuring that all funds raised are translated into effective delivery on the ground, supported by strong oversight, clear data, and credible impact.
You will own the full lifecycle of programme delivery — from partner management and implementation through to compliance oversight, data capture, and donor reporting. You will also play a key role in building the systems, processes, and structures that enable impact to be delivered and evidenced consistently as the organisation grows.
This role offers a high level of ownership and influence, with the opportunity to shape how The Zahra Trust delivers, measures, and communicates impact globally.

As Marketing Manager with strong third sector experience, you’ll oversee the day-to-day planning, production, and delivery of fundraising and awareness campaigns across digital and traditional channels.
You’ll manage timelines, creative workflows, and campaign assets ensuring every message, design, and ad reflects The Zahra Trust’s brand and moves people to give, act, and advocate.
You’ll collaborate closely with internal teams (Fundraising, Programs, and IT), as well as external agencies and vendors, to bring campaigns to life on time, on budget, and with measurable results.
This role is ideal for a hands-on project manager and storyteller who thrives in fast-paced, purpose-driven environments.

Job Title: Head of EDIS (Equality, Diversity and Inclusion in Science and Health)
Reporting to: Director of Development & External Relations
Responsible for: Line-management of two staff (EDIS Community Manager, EDIS Programme Manager) and responsible for the wider EDIS team, including the EDIS Programme Officer and Events Officer
Based: Our Head Office is based in Kensington, London SW7, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK.
Terms: Full-time (35 hours per week), permanent. Requests for part-time or flexible working will be considered
Salary: £46,811 - £57,416 per annum

About Us

The British Science Association (BSA) was founded in 1831 and is a registered charity.

We are creating a future where science is more relevant, representative, and connected to society.

We have ambitious goals to put people at the heart of science.

About the Role

EDIS is a coalition of organisations working to improve equality, diversity and inclusion within the science and health research sectors. Originally established by The Francis Crick Institute (The Crick), Wellcome Trust (Wellcome) and GlaxoSmithKline (GSK), the British Science Association (BSA) has recently taken over the hosting of the coalition (from February 2026), working in partnership with the Crick, and funded by a seven-year grant from Wellcome.

The new Head of EDIS will provide strategic leadership for the EDIS programme, positioning EDIS as a trusted, influential voice and source of sector support on equity, diversity and inclusion across science and health research.

EDIS is a long-term programme with national reach. The Head of EDIS will be responsible for shaping and implementing the EDIS strategy in collaboration with internal and external stakeholders, ensuring activities are valued by members and aligned with the coalition’s values and objectives and contributing to the long-term sustainability and evolution of the programme beyond the grant period. The role holder will lead a dedicated team, cultivate a culture of inclusivity, and champion the impact of EDIS across and beyond the coalition, ultimately supporting the advancement of equitable practices and opportunities in science and health.

Key responsibilities

Develop and deliver the EDIS strategy

• Review and update the EDIS strategy, working with key stakeholders, including developing an implementation plan, KPIs and a theory of change.
• Lead on engagement with EDIS members and prospective members, the EDIS Advisory Group, and senior external stakeholders including funders, policy makers and national bodies to shape and deliver the EDIS strategy.
• Oversee delivery of the EDIS strategy, reporting on progress and collecting, using and sharing evidence, evaluation and learning to shape priorities, activities and outputs.

Recruit, lead, support and champion the EDIS team

• Recruit the ‘core’ EDIS team, with direct line management responsibilities for the EDIS Programme Manager and EDIS Community Manager.
• Develop a strong, collaborative team culture for EDIS, reflecting the values of the BSA and of EDIS, and inspiring the team to develop and contribute to the programme and strategy.
• Champion the work of EDIS across the BSA and more widely.

Develop and deliver EDIS activities

• Network and build strong relationships with EDIS members and prospective members.
• Support and work with the EDIS team to deliver the ‘embedding EDI’ workstream of the EDIS Strategy, and to provide overall co-ordination on the delivery of the other workstreams (Inclusive Research and Inclusive Leadership), including the development of shared definitions, principles, frameworks and practical guidance for the sector.
• Provide strategic oversight of EDIS activities, working closely with the BSA Grants (Community Engagement) team and our partners at the Crick.
• Act as a senior advocate and spokesperson for EDIS, working closely with the Policy & Public Affairs team to influence policy and practice and to position EDIS as a credible, evidence-led voice on EDI.

Support the EDIS membership

• Consult and collaborate with the EDIS members, and prospective members, to ensure that their views are listened and responded to.
• Steward current and prospective EDIS members, ensuring there is a vibrant, engaged community and membership offer. This may require regular travel, particularly to London.
• Lead on the sharing of insights and updates to EDIS members on key developments and updates.
• Work closely with Head of Fundraising and Membership to grow the EDIS membership, and to ensure the long-term financial sustainability of EDIS.

The successful candidate will have extensive experience of developing and delivering EDI strategies and Experience in leading a significant project, programme or discrete area, setting strategy, and influencing stakeholders towards its aims and objectives.

The closing date for applications is Monday 13 April at 12 noon.

First round interviews are due to take place in the week commencing Monday 20 April 2026, with second round interviews taking place on Tuesday 5 May and Wednesday 6 May 2026.

You will be informed as soon as possible after the application deadline whether you have been selected for interview.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled* applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.

No agencies please.

Harris Hill is delighted to be supporting Solace Women’s Aid in the appointment of a Deputy Director of Fundraising, a key leadership role at an exciting time of growth and investment in their fundraising function.

Solace Women’s Aid is an intersectional feminist organisation working to end violence against women and girls. They are seeking an experienced and values-led fundraising leader to help drive their income strategy and grow their unrestricted fundraising.

About the role

Salary: £56,744 - £60,941

Office 2 days a week in London

Open to part time or job shares

This is a senior, hands-on role combining strategic leadership with active income generation. Reporting into the Director of Business Development, the postholder will lead and develop a team while driving growth across key fundraising streams.

There is a particular focus on:

· Major donors

· Individual giving

· Corporate partnerships

· Trusts and foundations

You will also work alongside statutory income and commissioned services, contributing to a collaborative, organisation-wide approach to income generation.

The role will involve:

· Leading and developing a high-performing income generation team

· Driving growth across unrestricted income streams

· Managing key funder and partner relationships

· Using data and insight to shape strategy and performance

· Contributing to an ambitious five-year growth plan

About you

They are looking for a proven fundraising leader (e.g. Head of Fundraising, Head of Philanthropy or similar) with experience growing income across multiple streams.

You will bring:

· A strong track record across one or two of the following: major donors, individual giving, corporates and trusts

· Experience leading and developing teams

· A strategic yet hands-on approach

· Excellent communication and relationship-building skills

· A passion for Solace’s mission and values

Benefits

They offer a strong benefits package including flexible working, generous leave, pension contribution, enhanced family policies, wellbeing support, and access to a range of staff networks and development opportunities.

Equality, Diversity and Inclusion

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. They encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. They have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Their Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

They are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. They anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, they carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

Process

This is a rolling process. CVs will be reviewed and shared with the client on a weekly basis, with interviews taking place on a rolling basis so please get in touch with Hannah at Harris Hill.

We are seeking a Mission Enabler, Regional Mission to work in partnership with key staff across the Movement. They will provide direction and energy to Scripture Union’s Regional Ministry with a focus on establishing and sustaining ministry opportunities. This will require the person to recruit, motivate, train, equip and support a large number of volunteers/Faith Guides, with whom they work in partnership as well as leading by example, through the modelling of excellent mission delivery to children and young people consistent with Scripture Union’s mission. This role will the cover the Greater Manchester area.

The successful candidate will:

· Identify, recruit and support Faith Guides, volunteers and Local Mission Partners (LMPs) through a range of methods, including electronic, phone and face to face.

· Provide relevant coaching and/or mentoring, equipping and resourcing for Faith Guides, volunteers and LMPs.

· Lead local mission activity within Scripture Union’s mission framework, establishing a clear hand-over process and timetable to local church partners.

· Pioneer new approaches/ideas in line with SU’s strategy that have the potential to be replicated elsewhere and lead to a greater scale and depth of mission activity.

· Support, by promotion or direct involvement,  SU’s wider programme of holidays and missions across England and Wales and, if appropriate, internationally.

· Undertake specific fundraising activities and approaches in line with SU’s fundraising approach.

Why join us? Beyond the profound impact of your work, we offer excellent benefits:

• A flexible, home-based role supporting work-life balance
• Competitive salary and generous pension scheme (up to 12% employer contribution) and option to opt in to Salary Sacrifice
• 23 days annual leave + bank holidays + 5 additional days to volunteer at Scripture Union events 
• Enhanced Maternity & Paternity Leave 
• Life insurance, Permanent Health Insurance (PHI), option to join BUPA Healthcare and access to an excellent Employee Assistance Programme 
• Free Bible Reading notes and staff discount on our other material
• A supportive, faith-filled environment where your work has eternal impact 

If you're ready to make a lasting difference and join a community united by faith, we want to hear from you! 

The Movement takes Safeguarding seriously. This role will require an Enhanced Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.

As Charity Officer, you will directly support our venues based at Redlibbets Golf Club, Cobtree Manor Golf Club, and Warley Park Golf Club.

Key Responsibilities

Programme Delivery:

• Plan, organise, and execute a range of community outreach and charity events, including (but not limited to) Fun, Food, and Golf, Community Cafes and School outreach.
• Collaborate with local schools, charities, and community groups to build strong relationships and drive participation in these programs.
• Ensure the successful delivery of events, including logistics, staffing, equipment, and communication with all relevant stakeholders.
• Work as part of the leadership team at each assigned venue to ensure that charity delivery is an integral part of venue operations.

Partnership Management:

• Build and maintain partnerships with local schools, charities, and other organisations, working to enhance the visibility and impact of Get Golfing’s charity initiatives.
• Identify new opportunities for collaboration with local charities to create synergies and maximise the use of our venue spaces.
• Represent Get Golfing at community events, meetings, and partnerships, ensuring a positive and professional image of the charity.

Funding and Compliance:

• Familiarise with and navigate the local government Holiday Activity and Food (HAF) funding landscape to secure funding for eligible programs where applicable.
• Ensure all programs are compliant with relevant local safeguarding requirements for working with young people and vulnerable adults.
• Assist in preparing reports and documentation for funding applications and compliance checks.

Safeguarding and Wellbeing:

• Adhere to and enforce Get Golfing's safeguarding policies, ensuring that all staff and volunteers are adequately trained and supported.
• Monitor the safety and wellbeing of all participants during events, making sure all appropriate risk assessments and safeguarding protocols are followed.

Community Engagement and Impact:

• Engage with local communities to understand their needs and feedback, ensuring Get Golfing’s programs are accessible, relevant, and impactful.
• Promote Get Golfing’s charitable initiatives through local media, social media, and other communication channels, raising awareness of the charity’s work.
• Collect data and feedback to measure the success and impact of outreach programs, activations and initiatives- assisting with the preparation of reports for key stakeholders.

Administrative and Event Coordination:

• Maintain accurate records of events, funding applications, and partnerships.
• Coordinate with other departments and teams within Get Golfing to ensure effective event delivery and administrative support.
• Manage the budget for each project and event, ensuring cost-effective delivery of services.

Person Specification

Experience

• Experience in community engagement, charity work, event management, or education, particularly in a role involving young people or vulnerable groups.
• Experience working with children and young people in an educational, sporting, or charitable setting.
• Understanding of fundraising strategies and the ability to secure financial support for charitable initiatives.

Knowledge and Skills

• (Desirable) Knowledge of the Holiday Activity and Food (HAF) funding landscape and local government initiatives.
• Familiarity with safeguarding policies and procedures for working with children and vulnerable adults.
• Strong interpersonal skills, with the ability to build relationships with a diverse range of stakeholders including schools, charities, and local authorities.
• Excellent organisational skills, with the ability to plan, coordinate, and deliver multiple events simultaneously.
• Good communication skills, both written and verbal, with the ability to produce reports and promotional content.

Attitude and Approach

• Passionate about sport and its potential to engage and benefit communities.
• A proactive approach with the ability to work independently and as part of a team.
• A valid DBS check or the willingness to undergo one is required.
• A willingness to undertake the role of Welfare Officer for the purposes of safeguarding (relevant training will be provided).

As Charity Officer, you will directly support our venues based at Mill Green Golf Club, The Arkley 9 Golf Club, and Ansty Golf Club, with a main presence at Mill Green and The Arkley 9.

Key Responsibilities

Programme Delivery:

• Plan, organise, and execute a range of community outreach and charity events, including (but not limited to) Fun, Food, and Golf, Community Cafes and School outreach.
• Collaborate with local schools, charities, and community groups to build strong relationships and drive participation in these programs.
• Ensure the successful delivery of events, including logistics, staffing, equipment, and communication with all relevant stakeholders.
• Work as part of the leadership team at each assigned venue to ensure that charity delivery is an integral part of venue operations.

Partnership Management:

• Build and maintain partnerships with local schools, charities, and other organisations, working to enhance the visibility and impact of Get Golfing’s charity initiatives.
• Identify new opportunities for collaboration with local charities to create synergies and maximise the use of our venue spaces.
• Represent Get Golfing at community events, meetings, and partnerships, ensuring a positive and professional image of the charity.

Funding and Compliance:

• Familiarise with and navigate the local government Holiday Activity and Food (HAF) funding landscape to secure funding for eligible programs where applicable.
• Ensure all programs are compliant with relevant local safeguarding requirements for working with young people and vulnerable adults.
• Assist in preparing reports and documentation for funding applications and compliance checks.

Safeguarding and Wellbeing:

• Adhere to and enforce Get Golfing's safeguarding policies, ensuring that all staff and volunteers are adequately trained and supported.
• Monitor the safety and wellbeing of all participants during events, making sure all appropriate risk assessments and safeguarding protocols are followed.

Community Engagement and Impact:

• Engage with local communities to understand their needs and feedback, ensuring Get Golfing’s programs are accessible, relevant, and impactful.
• Promote Get Golfing’s charitable initiatives through local media, social media, and other communication channels, raising awareness of the charity’s work.
• Collect data and feedback to measure the success and impact of outreach programs, activations and initiatives- assisting with the preparation of reports for key stakeholders.

Administrative and Event Coordination:

• Maintain accurate records of events, funding applications, and partnerships.
• Coordinate with other departments and teams within Get Golfing to ensure effective event delivery and administrative support.
• Manage the budget for each project and event, ensuring cost-effective delivery of services.

Person Specification

Experience

• Experience in community engagement, charity work, event management, or education, particularly in a role involving young people or vulnerable groups.
• Experience working with children and young people in an educational, sporting, or charitable setting.
• Understanding of fundraising strategies and the ability to secure financial support for charitable initiatives.

Knowledge and Skills

• (Desirable) Knowledge of the Holiday Activity and Food (HAF) funding landscape and local government initiatives.
• Familiarity with safeguarding policies and procedures for working with children and vulnerable adults.
• Strong interpersonal skills, with the ability to build relationships with a diverse range of stakeholders including schools, charities, and local authorities.
• Excellent organisational skills, with the ability to plan, coordinate, and deliver multiple events simultaneously.
• Good communication skills, both written and verbal, with the ability to produce reports and promotional content.

Attitude and Approach

• Passionate about sport and its potential to engage and benefit communities.
•  A proactive approach with the ability to work independently and as part of a team.
• A valid DBS check or the willingness to undergo one is required.
• A willingness to undertake the role of Welfare Officer for the purposes of safeguarding (relevant training will be provided).

Job Title:                     Impact and Evaluation Manager   
 

Reporting To:              Senior Impact and Insights Manager  
 

Salary Range:             £37,000 - £39,000
 

Contract Type:           Permanent 
 

Location:                  London/ Sheffield Hybrid Working 
 

Working days/hours per week:   35 hours per week, Monday – Friday, 9am – 5pm                     

 

Our Vision: A UK where “No good food goes to waste”. 

 The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Purpose of the Job 
The Impact and Evaluation Manager plays a key role in ensuring (FELIX) can robustly measure, evaluate and communicate the social and environmental impact of its work. The role supports an evidence-based culture across the organisation, embedding evaluation and learning into service development and delivery.

Working with colleagues across (FELIX) and its network, you will lead qualitative and quantitative research and evaluation projects, generating insights that inform service improvement, fundraising and public affairs. You will ensure that impact evidence is translated into clear, engaging outputs for internal and external audiences, helping to build compelling narratives about the difference FareShare makes. Ultimately, this work supports FareShare’s mission to deliver more food to charities and community groups across the UK.
 

Duties & Responsibilities 

• Lead the development and ongoing refinement of FareShare’s Theory of Change and Impact & Evaluation frameworks, ensuring they remain relevant and are embedded in impact measurement and evaluation activity

• Design and deliver impact measurement tools and evaluation projects that generate robust evidence on [Felix’s] social and environmental impact, including surveys, research studies and external evaluations.

• Analyse and interpret impact data and research findings, producing clear, accessible reports and insights for internal and external stakeholders, including producing the Annual Impact Report and Internal Stats House.

• Work collaboratively across FareShare teams and with Regional Partners to implement impact measurement approaches, support evidence-informed decision making, and strengthen the organisation’s approach to measuring and communicating impact.

• Manage research activity and partnerships, including coordinating external evaluations, engaging academic partners, supporting evidence for policy and public affairs work, and line managing the Impact and Insights Officer.

The Charity Delivery Lead will drive the success of key charity and community programs and charity initiatives across our 13 venues. Line managing staff in a matrix model, you will provide operational guidance, a delivery framework, and expert advice to ensure that each program is successfully implemented and achieves its objectives. You will collaborate closely with the General Manager of each venue, ensuring the alignment of charity initiatives with broader venue goals.

Key Responsibilities

Program Delivery Support
Provide expert advice and practical frameworks to Charity Officers as they deliver and facilitate key programs such as Fun, Food & Golf, Community Cafes, and This Girl Can. Ensure each program aligns with the charity’s mission and goals.

Program Coordination & Monitoring
Ensure that programs are delivered efficiently, consistently, and to a high standard across all venues. Support Charity Officers in tracking program outcomes and assessing impact, making adjustments as needed.

Training & Development
Provide training, resources, and support to Charity Officers to ensure they have the knowledge and tools necessary to deliver high-quality community programs. Share best practices and foster a culture of continuous improvement.

Framework & Process Development:
Develop and implement operational frameworks, guidelines, and processes for program delivery, ensuring consistency across all 13 venues. Provide ongoing feedback and recommendations to improve program quality and participant satisfaction and outcomes.

Reporting & Communication:
Report regularly to the Chief People Officer on program performance, challenges, and successes. Prepare reports and presentations for stakeholders (including Trustees), demonstrating the impact of charity programs and their alignment with the overall strategy.

Collaborative Working:
Work closely with the marketing and communications team to promote charity programs across different channels, including social media, local events, and the charity’s website. Help raise awareness of the charity’s work and encourage broader community participation.

Safeguarding and Wellbeing
Ensure that all programs adhere to safeguarding guidelines, especially for vulnerable groups such as those impacted by dementia and children. Promote a safe and inclusive environment for all participants.

Person Specification

Key Skills and Experience:

• Proven experience (3+ years) in community program delivery, charity work, or sports-related initiatives, with a focus on social impact and inclusivity.
• Strong knowledge of program design and delivery, particularly in sports, health, and community development.
• Excellent communication and relationship-building skills, with the ability to engage diverse communities, local venues, and external stakeholders.
• Experience supporting and mentoring teams, even without direct line management responsibilities.
• Ability to create and implement structured frameworks and processes to improve program delivery and achieve outcomes.
• A genuine passion for using golf/ sport as a tool to improve lives and create positive change within communities.
• Strong organisational and time-management skills, with the ability to manage multiple initiatives across multiple venues.
• An understanding of safeguarding and wellbeing guidelines and practises, particularly in working with vulnerable groups having performed the role of Welfare Officer, Designated Safeguarding Lead or equivalent.

Desirable

• Familiarity with programs related to dementia care, women and girls' sports participation, or community wellness.
• Knowledge of fundraising, grant applications, or sponsorship in the charity sector.
• Experience in working with or within community-based organisations.
• A relevant qualification in community development, sports management, or a related field is advantageous but not essential.

Job description

About KLS’ Future Foundations education team 

Future Foundations is an education programme of Katherine Low Settlement. Since 2004, KLS’ Future Foundations education team of 10 part-time staff and over 100 volunteers, have supported young refugees and their families in Battersea and the London Borough of Wandsworth to thrive in their education. Through mentoring, family support, casework and homework clubs, we provide the tailored support each young person and their family (if they have one) needs to overcome the barriers to education they face at home and school. 

Key Objectives for this Role

Working with the Senior Caseworker and Team Manager you will: 

Key Objectives and Details for this Role

Working with the Senior Caseworker and Team Manager your role and responsibilities include: 

•Support staff to liaise with families/carers to communicate information regarding our work

•Support staff to keep and maintain robust recording and monitoring systems

•Maintain, collect, edit and store documentation of our work including photos, case studies for Newsletters, funding reports and other records

•Support our senior case workers with weekly drop-in advice sessions at KLS, including completing forms with families, general admin tasks etc.  

•Support casework team with making and following up on internal and/or external referrals, signposting whenever relevant and according to adequate referral pathways and in response to the young people’s/family's needs – with support and guidance from staff

•Add information to our database – guided by team leads/managers - log all cases; monitor progress and ensure all identified actions are taken

•Support with casework tasks, guided by senior caseworker and manager, from initial contact to resolution, maintaining confidentiality throughout

•Liaise with external agencies and organisations on behalf of clients

•Respond to enquiries by telephone, email, referring on internally or externally organisations when necessary

•Ensure records are kept and information managed confidentially in line with the data protection legislation

•Supporting Refugee team with general admin, database, evaluation data

•Maintain excellent safeguarding practices

•Supporting with partnerships liaison work – keeping records up to date 

Teamwork and reporting

•Work with Future Foundations team members to coordinate work, refer young people and/or parents/carers to our casework and advice team.

•Contribute to reports for trustees and funders and attend periodic meetings with funders

•Communicate well with other teams within KLS to provide a high-quality service to our members

Other Duties 

•Participate in regular supervision and annual appraisals; help to identify your own job-related development and training needs.

•Always work with anti-discriminatory, empowering practice, ensuring everyone is treated with dignity andrespect.

•Adhere to Katherine Low Settlement’s code of confidentiality, safeguarding and equal opportunities policies. 

•Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS.

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Person Specification

The following skills and experience are required for this post:

Essential

·      Fluency in Arabic (spoken and written) to effectively support Arabic-speaking service users and families

·Experience of working with refugee communities and/or children/young people and/or vulnerable groups ensuring that clients’ needs are at the forefront of service planning and delivery

·Ability to manage an independent workload and support the wider team

·Ability to work as part of small team, whilst also working independently

·Personal attributes: hard working, organised, takes initiative, reliable, patient, high professional standards

·Excellent IT skills including MS Office suite and ability to use Internet, email and social media

·Committed to KLS’s mission, vision and values

·Passionate about social justice, education and championing the value of families from refugee communities

·Excellent communicating skills (oral and written) with refugee families, staff and partner organisations

Desirable

·Experience of planning, delivery and reporting in a similar voluntary sector project (preferably with refugee communities) 

·Experience and sensitivity working with vulnerable communities who are affected by mental health issues and past trauma. Empathetic, non-judgmental and able to form supportive but boundaried relationships with individuals

·Knowledge of up-to-date best practice as regards safeguarding the welfare of children and adults

·Excellent problem-solving skills and strong attention to detail

·A recognised casework/advice qualification

·Experience of collecting monitoring and evaluating data

·Aptitude for communicating in another language, particularly Somali, Farsi and/or Tigrinya

·Knowledge of Battersea / Wandsworth

Prospectus is delighted to be supporting a national mental health support organisation in the search for a new Trusts and Grants Manager. 

This organisation are a leading charity provider of mental health services in England, who are on a mission to bring about meaningful change: to our health and social care system, to the way society views mental illness, and to people's lives across the country. 

As the Trusts and Grants Manager, you will join a collaborative fundraising team and be responsible for securing income through trusts and foundations. Overseeing a portfolio of existing and new prospects and donors, you will cultivate and steward these relationships to achieve 5 and 6-figure gifts. With the support of the team, and working in collaboration with Programmes and Services Teams, you will develop evidence-based and impact-led cases for support for various projects. 

To be successful, as the Trusts & Grants Manager, you will have proven experience securing five and six-figure grants from trusts and grant givers. You will be a clear communicator and know how to build income-generating relationships through compelling trust and foundation applications. Ideally, this person will be passionate about wellbeing and mental health-related issues. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.