Junior data officer jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Corporate Partnerships Officer
Reporting To: Corporate Partnerships Manager
Salary Range: £30,000 - £33,000
Contract Type: Permanent
Location: Hybrid – London (Old Street, Canary Wharf)
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday
Requirements: As part of our safer recruitment policy, we do ask questions regarding unspent criminal records.
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
A large professional service’s firm’s employees have chosen FareShare as its chosen Charity of the Year for the next three years. The partnership will enable FareShare to redistribute even more good-to-eat surplus food that would otherwise go to waste, helping us to address food insecurity whilst tackling the environment issue of food waste.
This role will support the partner’s 16,000+ employees to help raise £1.5m, by inspiring colleagues up and down the country to get involved in office fundraising, challenge events or volunteer at one of FareShare’s 18 Network Partners.
To be successful in this role, you will have a proven track record of building relationships and ideally have experience of delivering a variety of fundraising activity in either a Corporate Partnerships or Community fundraising role. You will have excellent communication skills and thrive in a busy work environment.
Duties and Responsibilities
Implement the delivery of the regional employee fundraising strategy
- Engage, inspire and support their corporate partner’s employees across the country to raise £1.5m through office based fundraising activity and challenge events.
- Build meaningful and effective relationships with each of the firm’s offices to achieve their fundraising goals.
- Co-ordinate the sign-up process for the partners specific challenge events including promoting opportunities, managing the end-to-end on boarding process and stewardship of participants.
- Support employees to deliver office based fundraising activity including sending out materials, thanking plans and attending in person events.
- Lead and manage the Charity Champion network including chairing meetings, responding to enquiries and supporting with the planning of fundraising events.
- Regularly present compelling stories about the impact of FareShare’s work to all levels of the company, clients and suppliers.
- Work closely with internal Fundraising teams and FareShare’s Network partners to ensure that all opportunities are maximised on.
Support the Corporate Partnerships Manager with the delivery of the national fundraising strategy.
- Play a proactive role in delivering the partnership governance including supporting the preparation of internal and external meetings, working collaboratively with all stakeholders and helping to develop annual fundraising plans.
- Support with the co-ordination and delivery of firm wide national fundraising events such as walks and payroll giving appeals.
- Support internal teams with the Marketing and Communications plans for the partnership.
- Support annual budgeting and planning in line with the fundraising team’s strategic objectives.
- Produce high quality communications and reports for the partnership - delivering excellent account management through the highest levels of supporter centred stewardship.
Finance and income reconciliation:
- Accurately manage the partnership income reconciliation process across multiple income streams and platforms.
- Manage and work within FareShare’s IT systems and data guidelines.
- Represent Fundraising where required on internal working groups.
Legal and Compliance:
- Ensure that the partnership is compliant with Charity Regulation and Fundraising Code of Conduct.
- Keep up to date with the latest legal charity compliance
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Change Lead, Youth Sector
Reports to: Head of Change for Youth Sector
Salary: £56,600
Location: Central London, Hybrid*
Contract: 2 years -fixed term contract
Closing date: Thursday 23rd April 2026 at 12pm (noon)
Interviews: Week commencing 4th May 2026
About the Youth Endowment Fund
All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don’t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope.
But it doesn’t have to be this way.
The Youth Endowment Fund believes that no child should be affected by violence. We research violence to understand it; we find, fund and test what works to prevent it; and we are building a movement to end it.
Key Responsibilities
We are making good progress building the evidence of what works within and around the youth sector to reduce violence. With the launch of the new Practice Guidance we are keen to translate evidence recommendations into practice. The greatest risk is that evidence stays on the shelf and doesn’t help young people – your role is to make sure that doesn’t happen.
You’ll focus on helping local authority commissioners use our tools and guidance in their everyday decisions about youth services. This will involve:
-
Creating clear, practical content like guides, toolkits and workshop materials to support the use of Practice Assessment for the Youth Sector (PAYS).
-
Leading our Practice Guidance programme, working closely with commissioners to help them use evidence in their work.
-
Building strong, trusted relationships with senior leaders across the sector.
-
Planning and tracking how we support more commissioners to adopt evidence-based approaches.
-
Spotting what tools or resources are needed and helping develop them.
-
Finding effective ways to share evidence, from events and workshops to online sessions and presentations.
As a senior member of staff in the organisation, you also:
-
Build a culture where it is natural to perform well and support colleagues brilliantly.
-
Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.
About You
You are this sort of person:
-
You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do.
-
You understand Local Authority Commissioners working specifically working with the youth sector. You really understand how youth commissioners work, from Directors of Children Services, Heads of Services to senior stakeholders within the youth sector. You have experience of commissioning youth provision, working in youth sector, ideally in a role that worked with young people who are vulnerable to or involved in violence. You can demonstrate ability to reflect on and adopt evidence-based practice in relation to the youth sector.
-
You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex information into plain writing that everyone can understand.
-
You have excellent project and time management skills and the ability to deliver high-quality work in a fast-paced environment. You can work independently and to a high standard.
-
You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you.
-
You are an excellent strategic thinker. People say that you are good at seeing the big picture. You have experience of wrestling into place a strategy for a project or organisation. You are good at thinking logically, but you are also creative. You have ideas but are happy rejecting a lot of them. You like seeing things from different points of view.
-
You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player.
-
You don't want your days to pass without making a difference. You want to play a significant part in reducing violence.
-
You understand young people. You understand what the lives of vulnerable young people can be like and you understand some of the organisations that work with them, ideally through first-hand experience.
-
You are committed to equality, diversity and inclusion.
You must have this sort of experience
-
Changing frontline practice and systems: You have significant experience in leading behaviour, practice or policy changes within the youth work sector. You can show how these have been effective in delivering tangible change.
-
Commissioning, or supporting the commissioning of, youth sector services, preferably in a role/setting specifically working with young people who are vulnerable to or involved in violence.
You might have this sort of experience:
-
Crafting and delivering a strategy to get a new piece of evidence or guidance adopted within the youth sector.
-
Behaviour change research experience.
-
Working with other funders and commissioners of youth services, such as housing investment leads.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working Details
The office is based in Central London, but you don’t have to be.
Those living in London and within the 32 London Boroughs are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
To Apply
To apply, please send a CV and cover letter, and complete the monitoring form by click on the "Apply for this" button by Thursday 23rd April at 12pm (noon).
When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:
1. Turning evidence into practice: We are keen to ensure that our Practice Guidance and tools are actively used by commissioners. This role requires building trusted relationships with local authority commissioners and other local funders to encourage evidence-based decision-making. Describe your experience influencing senior stakeholders to change practice or adopt a new approach?
2. Influencing commissioners: This role requires building trusted relationships with local authority commissioners and other local funders to encourage evidence-based decision making. Describe your experience influencing senior stakeholders to change practice or adopt a new approach?
3. Excellent project management: Will be critical to delivering the Practice Guidance programme and supporting adoption across the sector. Tell us about a complex project you have led from planning through to delivery and share what management tools aided you.
Interview process
This will be a one stage process, with interviews taking place the week commencing 4th May 2026.
PLEASE NOTE: We do not sponsor work permits, and you will be required to provide proof of your eligibility to work in the UK.
Benefits Include
• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Four half days for volunteering activities
• Employee Assistance Programme – 24hr phone line for free confidential support
• Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.
The client requests no contact from agencies or media sales.
We are World Horse Welfare. For almost 100 years, we’ve been inspiring people to put the horse at the centre of how we think, act and care for them – in the UK and across the globe. We’ll always be there, committed to improving welfare, whatever it takes. Because every horse matters.
We are looking for a creative, enthusiastic and dynamic fundraiser to join our ambitious Individual Giving team as World Horse Welfare approaches its centenary anniversary. Operating across multiple, dynamic income streams and both offline and online channels, this is a chance to join a high performing team and become a key player who will help fuel our revenue generating efforts.
Key Responsibilities:
- Deliver multi‑channel fundraising campaigns from concept to evaluation.
- Create engaging supporter communications and sourcing compelling content across the charity.
- Use data insights to monitor campaign performance to guide future activity.
- Support income generation through effective online shop management.
- Help prepare for and attend events as an engaged and informed representative of the charity.
- Work collaboratively with teams and external suppliers to ensure timely, cost‑effective, supporter‑centred delivery.
About you:
This is a role for someone who thrives on variety, is confident across multiple digital platforms and brings creativity and assurance to managing projects. You’ll be a team player who is trusted to contribute and learn quickly, and you’ll have a proven ability to grow income and deliver successful campaigns. With strong copywriting skills grounded in SEO best practice, you’ll use data to guide decisions, analyse trends and leverage social media to support fundraising. You may be required to attend events around the UK, so the ability to travel occasionally is necessary.
What we offer:
- Generous pension scheme and cash health plan.
- Paid employee sickness absence scheme and compassionate leave.
- Death in service benefit of 4x annual salary.
- Minimum of 31 days holiday pro rata (including bank holidays and a Christmas shutdown).
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities.
Closing date: Sunday 12th of April 2026
World Horse Welfare’s vision is a world where every horse is treated with respect, compassion and understanding.
The client requests no contact from agencies or media sales.
Our dynamic, creative External Relations Team truly punches above it's weight when it comes to fundraising, events and communications. The External Engagement Officer will provide vital administrative and operational support across fundraising, events, and communications, such as event logistics, copywriting content, preparing social media posts.
We are excited for you to join us and make a meaningful contribution to our high-performing team.
Fundraising and Data Support
- Managing Contacts: Ensuring that up-to-date records are kept throughout our CRM (Salesforce)
- Financial Processing: Responsible for adding weekly bank donations onto Salesforce and working with the Finance Team to reconciling income and assist with gift processing
- Supporter Care: Lead on thanking supporters, specifically managing emails and cards
- Legacy Administration: Assist with the administration of legacy giving, including thanking donors for pledges and gifts.
- Prospect Research: Support the Fundraising Manager in carrying out research into potential prospects and networks to help expand the Trust's reach.
Events - Logistics and Administration
- Guest Management: Support event logistics by using our CRM to manage all aspects of our events including guest lists, RSVPs, and creating name badges for attendees
- Box Office Function: Act as a point of contact for event booking enquiries and assist with seating plans
- On-site Support and post-event coordination
Communications and Digital Engagement
- Inbox Management ensuring timely and professional responses
- Social Media: Assist with digital engagement by managing DMs, replying to comments, and creating content.
- Print Advertising: Manage the logistics of print advertising
General / Team Support
- Inventory Management: Maintain an organized inventory of fundraising and event materials, such as banners, stationery, and merchandise
- Team Collaboration: Provide general administrative support to the ER team and contribute creative ideas for improving supporter care and donor engagement
This is an excellent opportunity to develop a broad range of skills and experience across comms, fundraising, events, marketing and press within a busy team. If you are a motivated individual who has some experience of working in communications or fundraising and can provide reliable, proactive support for our fundraising and communications activities who is also excited to lead on their own projects, we would love to hear from you.
We are looking for a candidate who is highly organized, technologically adept and curious, with a ‘can-do’ attitude who shares our commitment to supporting the clergy community.
Clergy Support Trust is the largest charity focused on the wellbeing of Anglican clergy and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
This role will be responsible for delivering an excellent recruitment experience for all candidates and supporting them through the vital first six months of their journey with Your Place. You will manage all recruitment systems, administration, and relationships with external recruiters, while delivering on improvement projects to ensure we provide the very best onboarding experience possible. In doing so, you’ll play a key role in shaping a culture of belonging from day one - helping new team members feel supported, connected, and set up to thrive - so we not only hire the right people, but retain them.
Salary: £30,205-£32,965 annual salary annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London
Responsibilities
People Operations
-
To keep all employment records up to date and ensure files are appropriately filed, in particular recruitment and onboarding and process any contract changes promptly.
Recruitment
-
Create an interactive and clear recruitment process from advertising to hiring stage, working closely with the wider People team to develop and deliver an excellent recruitment and retention strategy
-
To act as a first point of contact for all recruitment enquires and requests received externally or internally, ensuring that these are dealt with promptly and professionally.
-
Work closely with hiring managers on recruitment campaigns including supporting on writing JDs, uploading adverts to the applicant tracking system and various job sites, and liaising with the Marketing & Communications team on placing job adverts on social media platforms.
-
Spearhead active recruitment and ‘headhunting’, using tools like LinkedIn, taking responsibility for helping us find the very best talent
-
Keep up-to-date records of all recruitment and monitor diversity of applicants and produce frequent reports on interest, candidate experience and diversity, in line with our EDI commitments.
-
Shortlist applications for vacancies, where requested and organise all aspects of online and in-person interviews
-
Work with hiring managers to develop the best possible interview and assessment tools to ensure we are hiring the right people for the right roles.
-
Keep all new starter files up to date, in particular recruitment and onboarding.
-
Develop and manage a group of ‘bank staff’ to cover short-term operations vacancies
Onboarding & Induction
-
Take responsibility for the onboarding of new team members which will include pre-employment checks and all corresponding onboarding activities, offer e-mails, and liaising with line managers regarding induction plans and probations.
-
Provide comprehensive in-person inductions for all new starters
-
Carry out regular check-ins with new starters during their induction period, supporting them to settle in to their new role and helping them to tackle any challenges, via “stay” interviews and other formal and informal methods
-
Working with line managers and new starters to ensure that all probation paperwork and activities (such as mandatory training) are completed on time.
-
Reporting any trends or data to the wider People team and working with them to address any concerns, escalating issues to other members of the team as appropriate
-
Offboarding: Conduct exit interviews with departing employees, tracking reasons for leaving to inform future recruitment and retention strategies.
Information Systems
-
To maintain and accurately update the integrated payroll and employee self-service information system ensuring all new starter files are up to date, inputting information and any changes in a timely manner.
-
To prepare the monthly payroll as requested using information stored on the system and ensuring supporting documents are in place for any system and contract changes, working with the People Manager as appropriate.
General
-
Champion wellbeing and EDI within the organisation by promoting a positive environment and culture for team members to work in and thrive.
-
Ensure that all duties and services provided are in accordance with policies and procedures.
-
To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
-
To undertake such other duties within the competence of the post holder which may be required from time to time.
-
We are a busy charity with a small People team. There will be times when you may be required to undertake additional tasks, duties and responsibilities within your capabilities.
About you
-
Experience
-
Experience and interest in recruitment, onboarding of new starters and retention of employees
-
Experience in a wide range of administration activity in a People/HR function
-
Experience of providing administrative support in a fast-paced environment
-
Experience of using a range of systems and software applications
Qualifications
-
Level 3 CIPD Certificate in People Practice (or equivalent) or willingness in obtaining this qualification while in post
Skills & knowledge
-
An understanding of and commitment to Belonging, Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace
-
Good administrative and organisational skills with excellent attention to detail and an ability to plan and prioritise effectively
-
Good communication skills (both written and verbal)
-
A working knowledge on a range of Microsoft Office packages, in particular Outlook, Word and Excel
-
An understanding of confidentiality and data protection
Abilities
-
Excellent accuracy and attention to detail
-
Ability to develop good working relationships and rapport with internal/external stakeholders.
-
Ability to work as part of a team as well as being able to use own initiative
-
Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
-
Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
-
Ability to set up and work according to schedules
Personal qualities
-
A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness
-
Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
-
Strong sense of responsibility and accountability
-
An understanding of and commitment to the values of Your Place
-
Willingness to occasionally work outside of normal office hours
-
Committed to continuing professional development
Desirable
-
Qualification in Business Administration or Human Resources
-
An understanding or experience of using a people Information and payroll system
-
Some knowledge, experience or understanding of people management processes and best practice
-
Recruitment timeline:
Closing date: Wednesday, 8 April 2026
1st stage: shortlisted candidates will be invited to a brief pre-screen call on Friday 10 April 2026 which will last no more than 20 minutes
Final stage: In person interview with the Director of People and the People Manager on Wednesday 15 April 2026
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
This post is subject to an Enhanced DBS check and a right to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The National Flood Forum (NFF) is seeking a dynamic, motivated individual for the role of Flood Engagement Officer for London and the Home Counties. This is an exciting opportunity for someone passionate about working with communities, especially those at risk of flooding, to deliver community-based flood risk management solutions.
Key Details:
- Location: Home-based (London and Home Counties team), with regular travel across London and the South, including evening meetings and occasional overnight stays.
- Hours: Full-time, 37.5 hours per week
- Salary: £24,784.56 per annum rising to £27,840.90 (discretionary London weighting may apply) travel expenses covered
- Contract: Permanent
- Benefits: 30 days annual leave including bank holidays, a day off for your birthday, auto-enrolment pension scheme, learning and development opportunities.
- Closing Date: Sunday 12th April 2026 (Midnight). Early application is encouraged as the position may close earlier if sufficient applications are received.
Role Overview:
The Flood Engagement Officer will support the London and Home Counties community engagement team, reporting to a Community Engagement Manager. Your primary responsibility will be to work closely with communities to support them in tackling flooding risks.
Key Responsibilities:
- Community Project Delivery: Lead and support the implementation of projects focused on flood risk management.
- Community Engagement: Engage and empower at-risk communities, ensuring they have the tools and information to co-create solutions to flood risks.
- Stakeholder Management: Build and maintain relationships with key community stakeholders and partners.
- Data Management: Provide data to help evaluate and support engagement activities.
- Support the Senior Team: Assist in broader tasks and activities as required by the senior team.
About You:
The ideal candidate will be:
- Empathetic: Understand the challenges faced by those at risk of flooding and help to work with communities and agencies to provide practical solutions.
- Organized and Flexible: Able to prioritize tasks and travel extensively across the region, including evenings and occasional overnight stays.
- Collaborative: A team player with a solution-focused mindset.
- Skilled in Engagement: Experience or an interest in community engagement and building relationships.
- Driving Licence: Full driving licence and access to a car are essential due to the travel requirements.
You must also be a resident of the UK with the right to work in the UK.
About the National Flood Forum:
The NFF is a national charity founded by those affected by flooding, working to support and represent individuals and communities at risk. The organization focuses on empowering flood-affected communities to recover and improve flood resilience. The NFF encourages applications from individuals with lived experience of flooding, and from diverse backgrounds.
Application Process:
To apply, please submit the following:
- CV (maximum 2 pages) with your current address.
- Supporting Statement (maximum 1 page) demonstrating how your skills and experience align with the role.
Please include details of how you heard about the position.
This is a wonderful opportunity for those passionate about community engagement and flood risk management to make a tangible difference in people’s lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Partnerships Officer (Commissioned Services)
Reporting To: Partnerships Manager
Location: Hybrid, working from home and our office based in West London
Salary: £26,500 per annum
We aim to be transparent about remuneration at MHI. As a charitable organisation, salaries for this role are predetermined and not negotiable. Please consider the advertised salary before applying.
Hours of Work: 40 hours per week, inclusive of a daily 1 hour paid lunch break
Contract: Permanent
Benefits:
- 25 days annual leave per year, plus public holidays;
- Company electronic devices;
- Enhanced salary sacrifice pension scheme;
- Private health insurance after completion of probation;
- Eligibility for a Blue Light discount card.
Closing Date: 15th April 2026 at 5pm. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
Job Summary
Are you passionate about helping others and excited by the idea of building partnerships that make a real difference? We’re looking for a motivated and passionate Partnerships Officer to join our team at Mental Health Innovations (MHI). The charity behind Shout, the UK’s first free, confidential, 24/7 text service for anyone struggling to cope and The Mix.
This is a fantastic opportunity for someone who wants to join a well established partnership team in a supporting role. You’ll join a small, friendly team that values curiosity, empathy and initiative. You’ll get hands-on experience across partnership coordination, communication and project management. You’ll have plenty of support and opportunities to grow your confidence along the way.
Key Responsibilities
- Support in the delivery of partnerships that fund and promote Shout and other MHI initiatives.
- Coordinate meetings, update records, track progress, and make sure partners get what they need on time.
- Onboard new commissioned partners, helping them feel supported and informed from day one, maintaining those relationships.
- Create reports, presentations and updates that show the impact of our partnerships and celebrate shared success.
- Work closely with colleagues in Marketing, Data, and Clinical to bring partnership work to life.
- Support our Income Team with other activities and projects relevant to the delivery of partnerships.
- Shadow experienced team members, take on increasing responsibility over time, and contribute ideas to improve ways of working.
Person Specification
Essential Criteria
- Demonstrable experience working in a busy, fast-paced team environment, working on multiple priorities and meeting deadlines.
- Strong organisational skills with excellent attention to detail and the ability to manage competing tasks effectively.
- Confident communicator, both written and verbal, with the ability to build positive relationships with internal and external stakeholders.
- Experience using CRM systems and standard office software (e.g. Salesforce or Google Workspace), with the ability to learn new systems quickly.
- A proactive and self-motivated approach, with enthusiasm for identifying and developing new partnership opportunities.
- Willingness to learn and grow within a partnerships/fundraising environment.
- A genuine passion for mental health and alignment with our organisational values and mission.
- Ability to work independently while contributing positively to team objectives.
- Strong problem-solving skills and a solutions-focused mindset.
- Educated to A-level (or equivalent) as a minimum.
Desirable Criteria
- Experience working in the non-profit or charity sector.
- Experience in partnerships, fundraising, account management, or business development.
- Experience supporting income targets or working towards KPIs.
- Familiarity with digital marketing, campaign promotion, or stakeholder engagement.
- Understanding of safeguarding and data protection principles within a charitable context.
- Interest in mental health advocacy or previous experience in a mental health-related role.
Why you’ll love working here
- Purpose with impact: Every partnership you help deliver supports people in need of mental health help.
- Learning and growth: You’ll gain hands-on experience in partnerships, relationship management and project delivery - with plenty of guidance.
- Supportive culture: You’ll be part of a kind, collaborative team that values empathy, innovation and teamwork.
- Hybrid working: Enjoy flexibility while staying connected through regular London meetups.
- Exciting collaborations: Work alongside inspiring partners and see how creative ideas become real-world impact.
- This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks.
We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally.
About Us
Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.
The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.
About the role
In 2018 Bridges Outcomes Partnerships co-designed the Single Homelessness Prevention service with Brent Council following the Homelessness Reduction Act (2018). The service provides early intervention to prevent or relieve homelessness for single people who previously would not have received support, aiming to prevent the mental trauma associated with homelessness and stop individuals reaching crisis point.
Our services continue to evolve into models that combine homelessness prevention, refugee support, and family stability interventions to improve life chances for vulnerable people and reduce the long-term impacts of housing instability and child poverty.
The Referral & Assessment Officer is a key role within the London Partnership, it is the first point of contact for people who have experienced trauma or are struggling to find a home.
As part of the role, you will be responsible for the following activities within this element of the service
· Receiving inbound referrals into the London central point of access, ensuing all data points are completed and case assessed to ensure referral to the right delivery partner/service.
· Reviewing and processing referrals into the online referral portal, triaging to the most appropriate service for them.
· Ensure that referrals are triaged and allocated to a specialist organisation within the agreed timeframes
· Inputting and processing self-referrals into the SHPS case management system
· Identify, record and refer any immediate safeguarding concerns through the appropriate pathways
· Ensuring the case management system is maintained through timely and accurate record keeping
· Build strong, positive and collaborative relationships with relevant agencies to enable effective referral pathways into specialist services within the partnership and to external services
· Work closely with the Programme Manager to provide details on referral activity and outline any issues or opportunities which might need intervention.
· Ensure the service is accessible to all, recognising peoples’ differences, experiences, communication/language and accessibility needs
· Provide regular reporting to programme lead and commissioners.
About you
At BOP we value both lived and learnt experience, the following skills and experience areas can be discussed individually and should not deter you from applying for the role if you feel you meet the requirements due to your lived experience.
Skills & Experience
Essential
· Have experience of or an understanding of trauma and best practice when working with vulnerable individuals.
· Have an empathetic, compassionate and non-judgemental approach with the ability to adapt, build rapport and enable trusting conversations with both vulnerable adults and professionals over the telephone and by email
· An understanding of risk and safety planning within the context of vulnerable adults and experience in applying practices and procedures
· Experience of record keeping within a case management system
· Excellent organisational and IT literacy skills
· Strong communication skills with a collaborative and flexible approach to work
· Willingness to continuously develop knowledge and skills through training
· Demonstrates understanding of the impact of structural inequalities (e.g., racism, ableism, homophobia, transphobia, classism, sexism) on experiences of domestic abuse and help-seeking.
· Understands intersectionality — how overlapping identities (e.g., ethnicity, gender, sexuality, disability, immigration status, age, faith) shape the risks, barriers, and needs of survivors
· Understanding of how language barriers, digital exclusion, or immigration status can affect access to support.
· The ability to work collaboratively within a team and wider Partnership as well as independently, and can organise workload and prioritise depending on the needs of the service
· Drive to be part of a positive change and have passion for supporting people who have experienced harm caused by domestic abuse
· Desire to support a unique impact-led programme with a passion to make a positive difference to people's lives
Desirable
· Additional spoken languages, particularly those spoken in Southern Asian communities
· Experience of working with a charity/third sector organisation
· Understanding of vulnerable adults and best approaches to build trusting relationships
· Knowledge of working within services which take a person-centred approach.
Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training. All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.
Data Protection Commitment
As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making.
What we will offer you
• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year
• We offer a Salary Sacrifice Pension Scheme with 5% Employer contribution
• We offer Life Insurance, Income Protection Insurance and wellbeing benefits & resources
• We also offer Private Medical Insurance on successful completion of your probation period
• You will be able to access Learning and development opportunities
Application process/next steps
Once you click on the link to apply you will be directed to Applied, the platform that manages all our applications. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.
NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.
If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 20th April.
Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.
We're a not-for-profit social enterprise. We work with partners to create people-powered partnerships that get better outcomes for people & the planet



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
St Pauls Advice Centre is a trusted, community-based charity providing free, specialist legal advice to people facing poverty, insecurity and injustice. We work across welfare benefits, debt, and immigration, supporting people to understand and exercise their rights.
We are looking for a skilled and thoughtful Marketing & Communications Officer to help us strengthen how we communicate our work, reach underserved communities, and influence the systems that shape people’s lives.
This is a role for someone who combines creativity with purpose. You will help ensure our communications are clear, accessible and rooted in the realities of the communities we serve.
About the role
Working closely with the Executive Director and Deputy Executive Director, you will lead the coordination of our internal and external communications. You will shape and deliver a strategic communications approach that reflects our values, strengthens our voice, and supports our impact.
Your work will include:
- Acting as a brand guardian, supporting consistent tone of voice and visual identity
- Managing and developing our website and digital platforms, improving accessibility and user experience
- Creating engaging and accessible content for social media, reports and publications
- Producing Annual Reports, Impact Reports and other key outputs
- Designing clear, inclusive information and publicity materials
- Supporting media engagement, including drafting press releases and articles
- Contributing to events, partnerships and fundraising activity
You will also contribute to organisational learning by helping us communicate insight, evidence and impact in ways that are meaningful to communities, partners and funders.
About you
We are looking for someone who:
- Has experience in a communications, marketing or digital role
- Writes clearly and effectively for a range of audiences
- Can translate complex information into accessible, engaging content
- Is confident managing digital platforms and content systems
- Understands the importance of inclusive, community-centred communication
- Brings strong organisational skills and the ability to work independently
- Shares our commitment to equity, dignity and social justice
Experience in the advice, charity or public sector is helpful but not essential.
Why join us
This is an opportunity to play a meaningful role in an organisation working at the intersection of advice, health and justice. You will help ensure people can access the support they need, and that their experiences inform wider change.
We offer:
- Salary: £31,357 pro rata (Actual £12,614.80)
- 14 hours per week (flexible, with some preference for Wednesdays)
- 30 days annual leave plus bank holidays (pro rata)
- Additional 3 days leave between Christmas and New Year
- 5% employer pension contribution
- Flexible and hybrid working options
- A supportive, reflective team culture
Apply
We welcome applications from people with lived experience of the issues our clients face, and from communities underrepresented in the advice sector.
To apply, please complete the personal application form, the competency application form and the equal opportunities monitoring form and email them to us.
Closing date: Monday 27th April, 10:00 am
Interview date: Thursday 7th May
Please note: we do not accept CVs. No agencies.
The client requests no contact from agencies or media sales.
You will work within the Operations Team, and closely with the Operations Lead, to provide project support to Housing Matters’ internal development. This will include supporting the monitoring and evaluation and quality processes and supporting the finance and reporting elements of the charity.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you a brilliant communicator and collaborator who loves getting into the nitty-gritty of logistics and organisation? Join a passionate team working to end inequality in education through the power of Classics.
We’re looking for a Fundraising and Events Officer to help devise, organise and deliver a variety of events, seek sponsorship opportunities and grow our membership base. From managing systems and data to coordinating logistics and analysing results, every day can be a little bit different. You will be the first point of contact for many of our event attendees, donors and supporters and will enjoy building relationships and improving and maintaining systems to ensure that people have a positive interaction with Classics for All.
Diversity and inclusion
As a social mobility charity, being inclusive is a fundamental value of Classics for All. We welcome applications from all eligible people and are particularly keen to receive applications from those who are from communities that are less represented within the Classics community, such as those from minoritised ethnic backgrounds and those with disabilities.
It does not matter if Classics was offered at your own school, and you do not need to be a classicist to join our team – there are no Latin tests!
We want a future where every child can unlock the wisdom, wonder, and imagination of the ancient world, regardless of background or circumstance.



The client requests no contact from agencies or media sales.
Role Summary
Every day, babies are born premature or sick and families face frightening uncertainty. Bliss is the UK charity working to ensure they receive the best possible care and support. We’re looking for a motivated Partnerships and Philanthropy Officer to help grow our high value income and build strong, impactful relationships with partners and donors.
-
Location: Hybrid (minimum three days per fortnight in London SE1)
-
Salary: £33,368 FTE
-
Terms: 35 hours per week (part time considered). Permanent
Role Details
You’ll work closely with the Partnerships & Philanthropy Manager to support and grow a portfolio of corporate partners, philanthropists and high value prospects. This varied role is perfect for someone who enjoys building relationships, developing creative proposals, and coordinating meaningful supporter engagement.
You’ll help deliver tailored stewardship, identify new opportunities, and work with colleagues across Bliss to gather compelling stories and impact data that demonstrate the difference our supporters make.
What you will do
•Support the delivery of Bliss’ high value fundraising strategy
•Manage and steward relationships with partners, major donors and prospects
•Prepare tailored proposals, presentations and stewardship updates
•Research prospects and sectors to help build a strong pipeline
•Coordinate meetings, events and engagement opportunities
•Work collaboratively across teams to develop strong cases for support
•Maintain accurate CRM records and support internal reporting
•Ensure all activity follows fundraising regulation and GDPR requirements
About you
We’d love to hear from you if you have:
•Experience managing external relationships (fundraising, partnerships, account management or commercial)
•Clear, confident and engaging communication skills
•Ability to develop tailored proposals, pitches or presentations
•Strong commercial awareness and a collaborative approach
•Excellent organisation, attention to detail and ability to manage multiple priorities
•Experience using CRMs or databases (Raiser’s Edge a plus)
•Good IT skills (Outlook, Excel, PowerPoint)
•A commitment to the aims and values of Bliss
For more details please view the job description and person specification attached to this advert.
How to apply
To apply, please submit your CV along with answers to the following three questions (instead of a supporting statement):
1.Tell us about your experience managing relationships with external stakeholders.
2.Give an example of a proposal, pitch or presentation you helped create and how you tailored it.
3.Share an example of managing multiple priorities and collaborating across teams.
We understand applicants may use AI tools to assist in shaping responses, which is absolutely fine — we simply ask that answers reflect your own experience.
This information is used when shortlisting candidates for interview.
It is Bliss’ policy not to contact applicants who have not been invited for an interview so if you have not heard from us three weeks after the closing deadline, you should assume that your application has been unsuccessful.
Recruitment Timeline
-
The deadline for applications is 9am on Monday 20 April 2026
-
First round interviews will be held virtually on 27 or 29 April
-
Second round interviews will be in person at our London Bridge offices in w/b 4 May
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Epic is looking for a Finance & Administration Officer to support the Operations Department of an international charity supporting high-impact non-profit organisations.
The Finance & Administration Officer will work under the leadership of the Director of Finance & Administration.
This position will allow the successful candidate to acquire hands-on experience across payroll coordination, organisational operations, financial administration, and grantmaking support within a fast-growing international non-profit organisation. As a portion of the Epic team is based in Paris, a good working knowledge of French (spoken and written) is required.
This position will work with a deeply engaged team in an international environment. Given the versatile nature of the responsibilities and the small team size, candidates will need to demonstrate flexibility, adaptability, and the ability to take ownership while working independently.
Epic offers an enriching and agreeable work environment with opportunities for professional growth and network development. This is an exciting opportunity to join an innovative organisation that places social impact at the heart of its mission.
Responsibilities
Financial & Grant Coordination
-
Support Epic’s bi-annual grantmaking process, including but not limited to drafting and distributing grant agreements and archiving documentation.
-
Manage the process of financial reporting from Epic’s portfolio organisations, coordinating with the Operations and Programs teams to verify compliance with Epic’s reporting requirements.
-
Assist with administrative monitoring of supported organisations, including data collection and documentation management.
-
Process invoices and reimbursements, maintaining accurate payment trackers and supporting financial operations.
-
Collect, organise, and archive invoices and accounting documentation to ensure financial compliance and efficient record keeping.
-
Initiate bank transfers in the absence of the responsible person.
-
Review donation records in Salesforce, help reconcile them with the accounting records, and ensure supporting documentation is complete and properly archived.
HR admin & Payroll Management
-
Maintain and update HR policies, including the Employee Handbook, ensuring compliance with labour laws and regulations in the UK and France.
-
Manage employment contract administration for employees, interns, volunteers, and consultants or any other type of contracts across France and the UK, ensuring compliance with relevant legal frameworks.
-
Manage payroll for France and the UK directly through the PayFit payroll platform, ensuring accuracy, timely processing, and compliance with local employment and tax regulations.
-
Coordinate relationships with external benefits and training partners (e.g. healthcare providers, occupational health department (France), and training bodies.
-
Support managers with recruitment and onboarding processes across teams (distributing screening questionnaires, preparing onboarding plans, coordinating onboarding logistics, etc.).
-
Manage administrative onboarding and offboarding for employees, interns, and volunteers, ensuring a smooth and well-structured integration and offboarding process.
-
Help organize team trainings and monitor individual staff trainings.
-
Manage and update workplace risk assessments.
-
Help manage all other obligatory processes stipulated by the labour code.
Operations & Administrative Management
-
Conduct research and manage procurement processes for administrative goods and services.
-
Maintain office supplies, services, and operational inventory, ensuring timely procurement and efficient management.
-
Support regulatory declarations and submissions to relevant authorities and institutional stakeholders.
-
Contribute to the optimisation and streamlining of administrative and operational workflows.
Other Responsibilities
-
Provide support on additional HR, financial, or operational projects as required.
-
Any other task that may be requested in the scope of these general responsibilities.
Position Requirements
-
Must have the right to work in the United Kingdom
-
Proven professional experience within a startup or small non-profit/charity environment, demonstrating the ability to operate effectively in a fast-evolving international organisation.
-
Dynamic, open, and autonomous disposition
-
Strong organisational and project management skills with the ability to manage multiple priorities with an impeccable attention to detail
-
Good knowledge of HR administration and employment practices in international or multi-country environments
-
Excellent level of English and professional working proficiency in French (written and spoken). Please note that interviews will be conducted in both English and French.
-
Mastery of Google Suite and the Microsoft Office Suite. Experience with Salesforce or another CRM is also desired.
-
Minimum of 4 years of relevant professional experience
Contract Details
-
Position based in London, UK.
-
Contract type Permanent – Full-time
-
Working hours: 40 hours per week
-
Salary range: £32-37k / gross annual
-
Position to fill as soon as possible.
Employee Benefits
-
Flexible Work Arrangements: Up to 2 days of teleworking per week.
-
5 weeks of paid holiday annually, not including bank holidays, with additional office closure between Christmas and New Year's.
-
Access to private healthcare coverage through our healthcare partner, BUPA, fully covered by Epic for the employee and 50% coverage for partner and/or dependents.
-
Retirement Savings Plan: Enrolling in a company-sponsored retirement savings plan with employer contributions 3%.
-
£150 culture/sport allowance per year for all eligible staff on a permanent contract and who have successfully completed their trial period.
-
Workplace Amenities: Access to modern workplace amenities: onsite cafes and snacks, and recreational facilities.
Epic is a global foundation that exists to empower and protect children, youth and our planet. We bridge the gap between nonprofits forging solutions
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
St Pauls Advice Centre is a trusted, community-based charity providing free, specialist legal advice to people facing poverty, insecurity and injustice. We work across welfare benefits, debt, and immigration, supporting people to understand and exercise their rights.
We are looking for a thoughtful and committed Community Engagement Officer to join us on a maternity cover basis. This role is central to ensuring that the voices, experiences and insights of the communities we serve inform how our services are designed, delivered and improved.
About the role
Working closely with the Executive Director and wider team, you will coordinate our community engagement activity and help strengthen relationships with local communities and partners.
You will play a key role in maintaining and developing our engagement work, ensuring continuity while contributing to how we listen, learn and respond as an organisation.
Your work will include:
- Building and maintaining relationships with community groups, residents and partner organisations
- Coordinating engagement activities such as community events, conversations and feedback processes
- Supporting and facilitating advisory or user groups to shape services
- Gathering and organising insight from engagement activity to inform service delivery and development
- Working with staff and volunteers to ensure community voice is reflected across the organisation
- Contributing to accessible, community-facing materials and communications
- Supporting collaboration and partnership working across the local area
About you
We are looking for someone who:
- Has experience of community engagement, outreach or participation work (paid or voluntary)
- Builds trust easily and works well with people from a wide range of backgrounds
- Communicates clearly and sensitively, both verbally and in writing
- Is organised, reliable and able to manage their own workload
- Is interested in how community insight can shape services and improve outcomes
- Shares our commitment to equity, dignity and social justice
Experience in the advice or charity sector is helpful but not essential.
Why join us
This is an opportunity to contribute to an organisation working at the intersection of advice, health and justice. You will help ensure that services are shaped by the people who use them, and that community voice is central to how we work.
We offer:
- Salary: £27,254 FTE (Actual £10,901.60)
- 7 hours per week (flexible working)
- Fixed-term 9-month maternity cover contract
- 30 days annual leave plus bank holidays (pro rata)
- Additional 3 days leave between Christmas and New Year (pro rata)
- 5% employer pension contribution
- A supportive and reflective team culture
Apply
We welcome applications from people with lived experience of the issues our clients face, and from communities underrepresented in the advice sector.
To apply, please complete the personal application form, the competency application form and the equal opportunities monitoring form and email them to us.
Closing date: Monday 27th April, 10:00 am
Interview date: Tuesday 5th May
Please note: we do not accept CVs. No agencies.
The client requests no contact from agencies or media sales.
About Us
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About The Role
Location: Hybrid - The Grange, Saunderton, Buckinghamshire
Salary: £27,050.40
Contract: Fixed term - 18 months
Hours: 35 hours per week
The Supporter Care Officer role sits within the Supporter Services team, which forms an integral part of the Individual Giving team, within the Marketing Communications Department at Hearing Dogs for Deaf People.
Working alongside another Supporter Services Officer and managed by the Supporter Care Manager, you will support the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme.
The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Care team and forms an integral part of the Individual Giving retention strategy.
In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs’ supporters.
Building good internal relationships within our Charity is an important part of this role as you will be working with various teams.
KEY TASKS OF THE ROLE:
Stewardship
- Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement.
- Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work.
- Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner.
- Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards.
Puppy Sponsorship
- Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team.
- Assist with maintenance of Puppy Sponsorship data on the Charity’s CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager.
- Promptly action any tasks set via the CRM system.
- Learn other aspects of Puppy Sponsorship activity and process as required, to support the wider team, and ensure that high standards of supporter care are maintained at all times, particularly noting pinch points in the team calendar.
Appeal Data & Fundraising Activity
- Prepare data for Puppy Sponsorship updates and build email communications.
- Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products.
- Provide additional support to the other areas of the Supporter Services team, learning processes as necessary at times of increased fundraising activity and to ensure supporter care standards are adequately maintained during holiday periods.
Additional Requirements
- Be able to talk knowledgeably and enthusiastically about our work, specifically the Puppy Sponsorship Scheme.
- Conduct yourself in a professional manner at all times.
- Treat all supporter personal information according to GDPR requirements.
- Adhere to the Hearing Dogs Equal Opportunities statement and polices.
You will occasionally be required to perform other tasks, such as working at Charity events where Puppy Sponsorship is being promoted, which fall outside of your usual working hours.
About You
The following attributes are considered essential for the job:
- Qualifications (GCSE equivalent) in Maths and English
- Administration experience, particularly within a customer relationship database (CRM)
- Experience of working in a customer service environment
- IT competency with all Microsoft packages
- Excellent ability to communicate effectively both verbally and in writing, showing good attention to detail
- Customer-centric approach to ensure all supporters have the best possible experience of our Charity
- Work well with a range of people
- Recognise and embrace the role in an energetic and positive way
- Approaches the role with a balance of kindness and fairness
The following attributes are considered desirable for the job:
- British Sign Language qualification
- Experience of working with people with Hearing Loss
- Awareness of Hearing Link and Hearing Dog range of services
- Experience of working within the voluntary sector
Please apply by providing your CV and Cover Letter by 10th April 2026.

