Partnership manager jobs in Central london, greater london

We're looking for a kind, compassionate and resilient IDVA to join our Homelessness Social Care Service in Kent on a 2-year FTC.

£27,028.00 per annum, working 40 hours per week.
Unqualified IDVA - £27,028.18

Qualified IDVA salary- £29,528.18

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Manage referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork.
  
  
• Working to raise the awareness of male domestic abuse in the Kent community as directed by line manager.
  
  
• Building supportive, trusting relationships with clients and creating a positive atmosphere.
  
  
• Knowledge of the criminal justice system. Understanding of Marac protocols.
  
  
• Regular attendance at Marac and completion of all Marac referrals.
  
  
• Support clients to obtain Non Molestation Orders where needed and any other civil remedies available to them.
  
  
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
  
  
• Supporting clients to set personalised goals in the form of a Safety and Support Plan

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organized

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Overview of role

The UK Casework Lead is responsible both for a personal caseload and for the supervision, output, quality and revenue performance of RLS's UK legal team of three frontline caseworkers. We are looking for a qualified solicitor who is also IAAS accredited at Supervising Senior Caseworker level, qualifying ideally to supervise both the Immigration and Asylum and the Public Law contracts. The post holder will also hold the role of authorised litigator.

The postholder will be expected to generate legal aid income at a level that covers their own gross salary cost, and to lead the team's growth in legal aid billings against an agreed annual target. 

We are looking for someone with a positive, can-do approach and a strategic, ambitious, big-picture view of the team and the work. We want someone who will set direction for the UK team, grow the LAA contract in line with RLS’ strategic objectives, and support caseworkers and operational colleagues to become confident, self-supporting practitioners on a day-to-day basis, working in a trusting collegiate environment. 

Why work for RLS 

You will have autonomy to shape the UK casework team’s direction and grow the LAA contract.

We also offer: 

• Generous annual leave (28 days) plus bank holidays and a Christmas shutdown period, so you can properly switch off
• The chance to work in a small, dynamic team with an international footprint -  operating across the UK, northern France and Greece.
• Flexible working 
• Fantastic offices in London Fields, with free Climpson’s coffee

Key responsibilities 

Legal aid income generation 

• Lead the growth of RLS's legal aid income and maintain a personal legal aid caseload sized to generate billings covering the postholder's own gross salary costs. 

• Design and oversee caseload allocation across the team so that caseworkers develop skills and expertise, progressing swiftly in their professional development, legal aid revenue grows in line with the strategic target of 10–15% year-on-year, while preserving quality of advice and client care. 

Personal casework 

• Carry a legal aid caseload in immigration and asylum / public law, including controlled and licensed work as appropriate. 

• Provide high-quality legal advice and representation to clients throughout the application procedure, on appeal and in related judicial review claims where applicable. 

• Maintain client files and records to LAA, SQM, and SRA standards, and in line with GDPR and RLS's internal procedures. 

Supervision and team leadership 

• Supervise three frontline caseworkers (currently covering refugee family reunion and asylum) - including regulatory compliance, file reviews, technical supervision, casework allocation, performance managementand professional development. 

• Set and keep under quarterly review, ambitious-but-achievable case targets across the team in consultation with caseworkers, and monitor progress against them. 

• Help to supervise pro bono volunteer lawyers and trainees through three established pro bono partnerships

• Deliver internal and external training

• Foster a supportive, learning-oriented team culture 

Legal aid contract and regulatory compliance 

• Act as the LAA Supervisor for both RLS Immigration & Asylum and Public Law legal aid contracts 

• Manage the LAA contract end-to-end: compliance with the contract specification, oversight of controlled and licensed billing, exceptional case funding applications and billing of ECF files, and audit (LAA, SQM)readiness. 

• Act as the LAA authorised Litigator, the RLS's Quality Representative for the Specialist Quality Mark (SQM); manage Peer Review readiness and oversee actions arising from LAA and SQM audits, reviews or visits. 

• Ensure full compliance with IAA, SRA (where applicable) and SQM standards and record keeping across the UK casework team. 

• Maintain accurate financial records and information as required. 

• Provide half yearly reports to the RLS ED and Trustee Board on RLS audit readiness, and confirmation of progress to monthly and annual record keeping being up to date.

Monitoring, evaluation and reporting 

• Lead monitoring and evaluation of the legal team's outputs: case numbers, client outcomes, billing performance and quality indicators. 

• Report against targets internally (to the ED) and to funders where required. 

• Use case management system data and other evidence to inform team development, fundraising proposals and external impact reporting. 

General duties 

• Keep abreast of developments in immigration and asylum law and practice 

• Deliver training internally for caseworkers, trainees and pro bono volunteers 

• Adhere to all RLS policies and procedures, including safeguarding. 

• Undertake other duties within the scope of the post as agreed with the Executive Director. 

Person specification 

Essential criteria 

Candidates must meet all the following: 

• Qualification and accreditation: Solicitor qualified in England & Wales and IAAS accredited at Supervising Senior Caseworker level, qualified ideally to supervise both the Immigration and Asylum and the Public Law contracts. If only currently qualified to supervise the Immigration and Asylum contract, willing to work towards eligibility to supervise the Public Law contract as swiftly as possible.

• Casework experience: At least five years' (or equivalent) experience of running a caseload of complex asylum, immigration and human rights cases in a legal aid environment (including appeals and judicial review). 

• Billing track record: Demonstrable experience of meeting personal and/or team legal aid billing targets, and a clear understanding of how cost-billable work is generated and managed in practice. 

• Supervision experience: Experience of supervising caseworkers working in an LAA environment, including SQM and Immigration Specification compliance, file review, technical supervision and performance management. 

• LAA contract knowledge: Comprehensive understanding of LAA contract and specification provisions in the immigration and asylum, and public law categories, including controlled and licensed work, exceptional case funding,

• Tribunal experience: Experience of litigation in the Immigration Tribunals and the Administrative Court.

• Working style: Strong organisational skills; able to prioritise and meet deadlines; comfortable working autonomously in a small team and balancing personal casework with supervisory responsibility (anticipatedratio 75:25) 

• Communication: Excellent written and verbal communication skills in English; able to deal effectively with clients, colleagues, commercial pro bono partners and external stakeholders. 

• Values: A strong commitment to the protection of the rights of people who migrate, and to access to justice through high-quality, client-centred legal services. 

• Right to work: Right to reside and work in the UK. Successful candidate will be required to obtain an enhanced DBS certificate (RLS covers the cost). 

Desirable criteria

• Lived experience of migration systems. 

• Experience of working in a small charity or non-profit legal services setting. 

• Experience of working on pro bono partnerships with commercial law firms. 

• Experience of training and supervising trainees, volunteers or paralegals. 

• Knowledge of languages other than English relevant to RLS's client base (e.g. Arabic, Farsi/Dari, Tigrinya, Pashto). 

Terms and conditions 

• Salary: c. £50,000 per year, depending on experience. Pay scales are reviewed annually. 

• Hours: 37.5 hours per week (1.0 FTE). Flexible working arrangements considered. 

• Annual leave: 28 days per year plus bank holidays and Christmas shutdown period.

• Pension: Employer pension contribution of 3% (postholder contribution as per auto-enrolment). 

• Location: Hybrid working from London. Minimum two days per week in-person, including for confidential client meetings and team gatherings. 

• Probation: Six months. 

• DBS: Successful candidate will be required to obtain an enhanced DBS certificate. RLS covers the cost. 

We will be conducting interviews w/c 20 July 2026. 

We are proud to be a member of the Experts by Experience Employment Network. The initiative supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on their website.

Neo-Natal Support Worker 

£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits

This role covers the South West of London, including Chelsea & Westminster catchment area.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Neonatal Support Worker (35 hours, 5 days per week) as part of a developing programme delivering high quality wrap-around care and support to families with a baby receiving treatment on the Neonatal Intensive Care units within the London & South East region, working collaboratively with the multi-disciplinary team supporting the families.

Reporting to the Family Support Manager of the London & South East Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness. You will enjoy responsibility for managing your own schedule, remaining flexible to the needs of the families on your caseload.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a special care baby unit/community environment and those with a recognised qualification in health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are proud to be a Best Companies Two-Star rated organisation, an outstanding place to work! As a Top 10 Charity, we have a range of fantastic benefits that we offer our employees, including:

• Control over your own schedule, based on the needs of families on your caseload, to balance home and working life

• Company car for front line care posts (car P11D value of £23,000-26,000, taxable benefit in kind of £6-£8k)

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Time off in Lieu

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes

• A recommend a friend recruitment bonus scheme

• Robust training and development programmes to support your learning and growth.

If you’d like to find out more about these benefits and working with us, please visit our why work with us page on our website.

More information about us and our recruitment process can be found in our Candidate Pack on our website.

Development opportunities:

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Additional information:

Interviews will take place at our London & South East Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Regional Officer for Safeguarding– South East Region (London & South East Districts)

Home based, part time (17.5 hours per week)

Starting salary circa £20,000-£21,750 (depending on experience)

The Methodist Church is committed to ensuring its churches are safe, welcoming spaces for all by promoting good practice, delivering high-quality training, and providing expert safeguarding advice.

We are seeking a part-time Regional Officer for Safeguarding (ROS) to join our Connexional Safeguarding Team. In this role, you will take the lead on safeguarding matters within your designated area, providing expert advice, guidance, and oversight to ensure compliance with safeguarding policy, procedures, and relevant legislation.

You will manage safeguarding casework, undertake and support risk assessments (including those relating to DBS concerns), contribute to the delivery of safeguarding training, and advise churches and circuits on best practice. Working collaboratively with Regional Safeguarding Officers, District Chairs, and District Safeguarding Groups, you will help promote and strengthen effective safeguarding practice across the region.

What you’ll bring

✔ Strong safeguarding experience
✔ Confidence handling sensitive and complex casework
✔ Excellent communication and partnership-working skills

This role sits within South East Regional Team, supporting adjoining areas across the London and South East Districts. The role will include coverage of Staines, Thames Valley, Teddington and Croydon, amongst others and requires travelling.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

 

Closing date: 26 July 2026

Interviews will take place on: 11th August 2026 at Methodist Church House, London.  

Please note: We reserve the right to close this advert early if sufficient applications are received.

Charity People is delighted to be partnering with Allkind to recruit a Digital Communications Officer.

Allkind is a London-based mental health charity dedicated to ensuring people of all ages can access the support they need to live the lives they deserve. Working across the full spectrum of mental health, the organisation delivers personalised services for adults, children and young people, alongside training for organisations to create healthier, more supportive environments.

Recognising that mental health challenges affect people differently at different stages of life, Allkind focuses on providing support early - long before crisis point - through an approach shaped by lived experience and grounded in care, courage and kindness.

Contract: Permanent role working five days per week
Salary: £32,280 per annum

Location: Hybrid role between home and the London office, with two days per week in the office in Westminster predominantly

Closing date for applications: 9am on Friday 10th July
Interviews: Interviews will be held in person on the 22nd July

You'll be a core member of a small, proactive and talented team and will have primarily responsibility for overseeing all social media output for the organisation, as well as for website content creation and management. You'll work to increase Allkind's reach, impact, followers and visibility through the creation of influential marketing and communications that support the work of this amazing organisation.

Core responsibilities within the role will include:

• Create and publish regular, engaging social media content relating to all elements of Allkind's work, including across Facebook, Instagram, LinkedIn, TikTok and YouTube
• Plan and maintain a social media content calendar to ensure timely promotion of services, campaigns, events and fundraising activity, while identifying relevant awareness days and key moments
• Identify and engage with local groups, organisations and partners online
• Monitor Allkind's social media channels and ensure that queries and comments are responded to in a friendly and timely manner
• Lead on video content creation and support the development of Allkind's TikTok presence to expand engagement with younger audiences
• Be proactive in engaging with followers, other charities and key campaigns to drive engagement and brand awareness
• Manage and optimise Meta advertising campaigns and support the use of Google Ads and Google Analytics in line with the promotional needs of services and projects
• Maintain and update Allkind's website using WordPress, ensuring that all information is accurate and engaging
• Create and publish website content, including news stories, service pages and campaign pages, ensuring content is accessible, engaging and aligned with the organisation's tone of voice
• Work closely with the website developer to troubleshoot issues, implement improvements and support the ongoing development of the website
• Monitor and analyse website and social media performance using tools such as Google Analytics and platform insights, identifying trends and engagement patterns
• Build strong relationships with staff and volunteers to identify stories, updates and achievements that can be developed into engaging website content
• Support the promotion of fundraising campaigns, challenge events and new organisational initiatives. This will include occasional weekend work to capture content at events such as marathons.
• Capture images and video during events and activities for promotional purposes and maintain an organised and accessible organisational photo library

We would love to see applications from candidates with the following skills and experience:

• Experience of managing social media output across all platforms for an organisation and using a scheduling tool such as Hootsuite, Social Pilot, or equivalent platform
• Experience of using a Content Management System (preferably WordPress) to manage and maintain a website
• An ability to write impactful and engaging posts which reach a variety of different audiences
• Understanding of, and commitment to, equity, diversity and inclusion in the context of communications
• Proven ability to effectively manage a workload with competing priorities
• Knowledge of how effective communications is linked to an organisation's overall success
• An understanding of how to use digital platforms to generate fundraising activity
• Good written communication and editing skills and the ability to present information clearly, including in reports
• Excellent interpersonal skills and the ability to communicate with a wide range of people
• Photography and videography skills, including video recording and editing for short-form social media content
• Experience using design tools (e.g. Canva, Adobe Creative Suite) to create clean, engaging graphics that translate ideas into compelling visual content

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

At Latin American House (LAH), advice is more than information, it is a lifeline. We aim to support individuals who have nowhere else to turn: migrants navigating an unfamiliar system, families facing welfare challenges, and vulnerable people who simply need someone who speaks their language and understands their reality.

This is your opportunity to begin a meaningful career in the advice sector, fully supported and trained from day one.

About us

LAH is a community-led charity driven by and for Latin Americans in the UK. For decades, we have been supporting Latin American and other Spanish and Portuguese-speaking migrants, championing their rights, wellbeing, and inclusion. We are a small, close-knit team with big ambitions, and everything we do is rooted in the lived experiences of the communities we serve. Our work takes place across London and at our community centre in Kilburn, North West London.

About the role

This is a part-time, fixed-term role (21 hours per week) and a genuine investment in your professional development. As a Welfare Benefits Trainee Adviser, you will receive structured, on-the-job training to build the skills, knowledge, and confidence needed to provide high-quality, person-centred advice. You will work under close supervision, with the opportunity to achieve the AdviceUK Learning to Advise (LTA) Full Programme certification within your first six months, between September and December 2026.

Day to day, you will support service users with a range of practical needs: interpreting calls, helping with GP registrations, guiding people through form applications, assisting with school enrolment, and providing orientation on accessing government support. As your training progresses, your responsibilities will develop towards more in-depth welfare benefits advice.

This is not an entry-level role that leaves you unsupported. You will be supervised, mentored, and developed throughout, and if you complete your probation successfully, further training and qualification opportunities may follow.

What we are looking for

You will be an advanced Spanish speaker with at least six months of experience working with individuals or communities in a supportive capacity, paid or voluntary. You will bring empathy, patience, and a genuine commitment to the communities we serve, alongside a structured, organised approach and a willingness to learn.

You do not need to be a qualified adviser yet. What matters most is that you are ready to grow into one.

We are particularly encouraging applications from people with lived experience of migration, and welcome applications from racialised, disabled, working class and LGBTQ+ backgrounds.

Team: Communications 

Locations: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home. A minimum of two days a week at the office (including our all-staff Wednesday). 

Duration: Permanent (with six months’ probation) 

Reporting to: Head of Communications & Fundraising

Hours: 35 hours per week, Monday-Friday 

Salary: Pay band 3 (£31,500 rising to £35,875) 

The role: 

This is an exciting role within the Communications Team at Glass Door Homeless Charity. The Marketing Officer will lead on the creation and delivery of multi‑channel marketing campaigns that drive engagement, help generate vital income and maximise impact across our Communication and Fundraising activities. 

This is a highly collaborative role with the Fundraising team, acting as a strong marketing support function for fundraising appeals, events and community fundraising.

This role will also provide marketing support to the wider organisation to encourage engagement across a wide-range of audiences; from supporting with key messaging in Volunteer newsletters, to ensuring clear messaging for front-line service collateral to helping draft a speech for a flagship event.

Using insight and performance data, this role will continually optimise marketing activity, helping us deepen relationships with existing supporters while reaching and inspiring new audiences through targeted, audience-led communications. 

Marketing 

• Lead, plan and deliver campaigns from concept through to evaluation, producing engaging content, and continuously optimising performance using data, audience insight and clear KPI’s. 

• Lead, plan and deliver digital marketing campaigns across email, web & socials to support fundraising appeals, events and community fundraisers. 

• Oversee development and delivery of quarterly e-newsletters and assist colleagues with their email marketing to ensure on brand and in line with overall digital calendar. 

• Work closely & collaboratively with the Digital Communications Officer to create and ensure all content is optimised for multiple purpose/platforms and in line with our brand guidelines. 

• Manage website content, landing pages and user journeys to improve audience experience and conversion using SEO and key-word optimisation. 

• Work closely with the Community, Events & Partnerships fundraising colleagues to ensure content and digital journeys are meeting their needs through an integrated marketing approach. 

Monitor impact 

• Produce monthly, annual and ad-hoc reports on the impact of our marketing campaigns against key KPI’s and metrics across email, web and socials using tools within Google, SEO and Social platforms. 

• Work closely & collaboratively with the Digital Communications Officer to ensure all conversions of paid promotion are tracked effectively and monitor campaign performance across digital channels, identifying opportunities to improve engagement. 

• Analyse marketing journeys for collaborative Fundraising deliverables – including appeals and events and create monthly reports to share success of conversions. 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities. 

• Ensure marketing activity complies with relevant data protection, privacy and governance requirements. 

Strategy 

• Support the creation & delivery of the annual Communications plan creating content such as blogs, case studies and informative pieces for web, socials, email and annual campaigns. 

• Support the Fundraising Team’s strategic promotion and stewarding objectives of campaigns, appeals & challenge events. 

• Work closely & collaboratively with the Individual Giving Officer to run email marketing campaigns to support our annual appeals - including audience specific segmented email journeys. 

• Work closely and collaboratively with the Volunteer Involvement Manager to deliver a year-round email marketing plan. 

Other

• Work collaboratively with the Head of Communications & Fundraising and key colleagues across the organisation to support the creation and delivery of the Annual Impact Report and Women’s Report, as well as with external contractors on film and design projects 

• Attend and participate in reoccurring team meetings, and other relevant ad hoc meetings when necessary 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and fundraising & challenge events 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy 

Person Specification:

To be successful in this role, you will have experience delivering multi‑channel marketing campaigns, with a strong understanding of how content and messaging adapts across social media, email and web. 

You’ll be confident creating and publishing content, and able to write clear, engaging and accessible copy tailored to different audiences and platforms with a willingness to learn and test new ideas. 

You will have experience in or offering support of fundraising activities, including marketing for events, appeal and/or community fundraising.

You’ll bring an organised, collaborative approach, with strong communication skills and a genuine interest in creating effective, impactful and inspiring campaigns that supports our vision of ending homelessness in London.

Essential  

Knowledge, Skills, Abilities   

• Proven experience of increasing reach and engagement across the spectrum of communications channels. 

• Proven experience of supporting fundraising activities; specifically appeals, events & campaigns. 

• Proven experience with using paid social, SEO and Google Analytics. 

• Experience with creating and delivering email marketing campaigns with online platforms/tools such as Mailchimp. 

• Strong interest in social media and experience of using social to attract and engage multiple audiences (IG, FG, X & LinkedIn) 

• Writing and editing skills. Willingness to adapt different messaging and storytelling styles across multiple channels & audiences. 

• Minimum of two-years’ experience in a digital marketing role.  

• Experience using website CMS.

• Excellent skills in Microsoft Office software (Word, Excel, PowerPoint)  

Personal Qualities   

• Strategic thinker with the ability to work under tight deadlines  

• Strong research, analysis and numeracy skills. 

• Excellent organisational skills with strong attention to detail.  Ability to forward plan and schedule workflows  

• A hands-on approach and willingness to interact with the beneficiaries (our guests) of the charity 

• Able to relate to and work with people from a range of backgrounds  

• A confident self-starter who will hit the ground running and adapt to changing priorities 

• A team player with an open, collaborative style and a practical, “can-do” approach  

• Inspired by the work of Glass Door and in agreement with its ethos  

Desirable   

• Interest and experience using graphic design tools (eg. Canva, InDesign, Photoshop,) to create and edit publications and graphics  

• Experience of project management. 

• Experience of working within a trauma & gender informed approach 

• Experience of working with homeless people or similar disadvantaged client groups and an understanding of their needs   

• Experience in the not-for-profit sector  

• Understanding of GDPR and data protection requirements. 

About us

Prisoners Abroad is a unique UK charity supporting people affected by overseas imprisonment. We provide vital practical and emotional support to individuals in prison overseas, those returning to the UK, and their families.

We are now looking for a qualified Counsellor or Psychotherapist to join us on a consultancy basis, supporting a new Mental Health Support after Imprisonment Abroad project.

About the role

Self-Employed Counsellor Consultant

Self-employed consultancy opportunity with a commitment of 2 days per week and delivered face to face from our office in Finsbury Park, London N4.

Fee: £37,800 for a commitment of two days per week over 84 weeks of this project, running from August 2026 to April 2028. This is a self-employed consultancy arrangement and does not constitute employment. The appointed practitioner will be engaged under a contract for services submit invoices.

We are looking for a self-employed counsellor or psychotherapist who can provide structured therapeutic support, contribute clinical insight to an emerging model of support, and work collaboratively with our resettlement team within a clear framework for referral, safeguarding, record-keeping and review. Full details of the role are available in the consultancy pack below.

Key responsibilities

• Deliver short-term, structured one-to-one counselling (typically up to six sessions per client)
• Provide trauma-informed support tailored to individual needs and experiences
• Facilitate group wellbeing sessions where appropriate
• Develop wellbeing and onward support plans with clients
• Work closely with the resettlement team to manage referrals and client support
• Contribute to service development and best practice
• Maintain accurate, confidential case records
• Liaise with external services (e.g. GPs) to support continuity of care

About you

Essential

• Qualified counsellor or psychotherapist (Level 4 or above)
• Member of a recognised professional body (e.g. BACP, UKCP, NCPS)
• Experience delivering short-term therapeutic interventions
• Strong understanding of trauma-informed practice
• Experience working with diverse or complex client groups
• Ability to build rapport quickly and work within a brief intervention model
• Strong communication and record-keeping skills
• Collaborative approach with clear professional boundaries

Desirable

• Experience in the criminal justice sector
• Experience supporting individuals affected by trauma or resettlement challenges
• Knowledge of UK mental health services and referral pathways
• Experience facilitating group sessions
• Understanding of safeguarding in a support setting

To express interest in this consultancy opportunity, please read the job pack carefully and submit a CV and an expression of interest that demonstrates how your skills, qualifications, professional experience and approach meet the requirements set out in the scope of consultancy and person specification. 

Caretaker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Caretaker

Location: Bermondsey. 

Salary: £27,000

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to be flexible outside this shift pattern as per service requirements.

About the Role

We're looking for a Caretaker to join our team based in Bermondsey. You will support the team to ensure our properties are maintained to a high standard by carrying out a variety of tasks including cleaning and handy person duties. You will deliver a professional, customer service focused service to ensure our properties are safe and work towards our good homes standard. 

You will join our new Independent Approved Premises commissioned by Criminal Justice Service (IAP).The service supports residents who have recently been released from prison who move into our residential accommodation. We support them in their journey to reintegrate into the community, helping to reduce reoffending rates post release. You will play a vital role in supporting our residents to rebuild their lives, communities, and provide opportunities for them to do this. 

Responsibilities Include:

• Clean buildings and rooms including end of tenancy deep cleans
• Keeping garden soil and refuse clear of damp courses and air bricks
• Prepare accommodation for new occupants
• Carry out basic repairs and maintenance which could include furniture upkeep, gardening, replacing bulbs, painting and decorating
• Work closely with teams to carry out risk assessments
• Work with external partners for further repair tasks

About You

We're looking for someone who has a keen interest in Caretaking and has an understanding of health, safety, and environment, with the ability to apply this practically to a residential service. You will be able to take ownership of your role and projects, and can work independently as well as part of a team. You will understand the needs of our residents and able to work flexibly to meet tailored needs for our residents and staff.

• Proven appropriate experience in a similar role, this can include housekeeping, cleaning, or handyperson work
• Proactive nature, with the ability to make decisions and use initiative to provide logical solutions, taking ownership and accountability
• Excellent communication skills both written and oral including relationship building
• Attention to detail and quality, with high level of organisation skills
• Knowledge of Health, Safety, and Environment laws and practices in accommodation settings
• Understanding of the housing needs of people with multiple and complex needs
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Newham. No personal care or experience is required, just the right values.

£21,606 per annum, working 30 hours per week. The shift pattern for this role is 10 hour shifts 3 days per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Establishing a night-time routine

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

• Enjoys social interaction and the company of others.
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.

Desirable:

• Other relevant professional memberships and/or specialist qualifications and languages.
• Look Ahead values the experience of applicants who have used our services or those similar to Look Ahead services.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full Job description on our website

We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£38,500.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.

- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.

- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.

- Manage ticket and incident escalations, as appropriate.

- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results

What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

We're looking for a passionate, compassionate and resilient Support Worker to join our Homelessness Social Care Service in Brent. No personal care or experience is required, just the right values

£30,784.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
A Support Worker will help to enable vulnerable people with complex support needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
This role will be based at for Pound Lane, which is a high complex needs 24-hour service with same shift pattern.

The working pattern for this role is: - 5 days a week, working over a seven day pattern, weekends included. Shift pattern 8am-4am and late shift 1.30pm-9.30pm

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Oversee the daily running of the service ensuring all health and safety responsibilities are met
* Raise safeguarding alerts and complete incident reports within specified timeframe
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate support based on the assessment and reflecting the services and resources available
* Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of living standards
* Support customers to move on from the service through their identified move on pathway liaising with our Resettlement Officer and Brent Housing team.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments

What you'll bring:

Desirable:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

About The Role

This is a role for someone who sees how things really work behind the scenes and can’t help spotting where they could work better. As Process Development Lead, you’ll sit right at the heart of Supporter Services and Fundraising operations, shaping how work flows end-to-end so it’s clearer, faster, more consistent and ultimately better for the people we support. You won’t just be tweaking processes, you’ll be joining the dots across teams, systems, suppliers and governance to build something that actually holds together at scale and stands up to scrutiny.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

A big part of this role is turning complexity into clarity. That means mapping what’s happening now, challenging where it doesn’t add value, and designing ways of working that people can actually follow and rely on. You’ll bring structure where it’s missing, whether that’s standard operating procedures, RACI models, dashboards or control frameworks but you’ll also know when something needs simplifying rather than adding another layer. Alongside this, you’ll take a leading role in how key fundraising suppliers are managed, making sure performance, compliance and value for money are properly understood and built into everyday operations, not treated as an afterthought.

Just as important is how you get things embedded. This isn’t a role where change sits in a document it has to land with people. You’ll be working closely with colleagues across Fundraising, Supporter Services, Finance, Procurement and Compliance, influencing without authority and building trust so that new ways of working actually stick. You’ll be the person who helps teams see the benefit in doing things differently, supports them through it, and keeps improving what’s already in place. If you’re someone who enjoys taking messy, inconsistent processes and turning them into something that works properly in the real world and then making sure it stays that way, this is where you’ll make your mark.

Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.

If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Resident Engagement Officer

Location: Home Based, covering theNorth East

Salary: £32,300 per annum plus £3,715 car allowance

Vacancy Type: Permanent, Full Time

It matters. So we’re bringing it closer to home.

Our customers have told us they want us to understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened.

That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.

We need a Resident Engagement Officer, internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn’t just gather feedback, but turns it into meaningful change for customers and neighbourhoods.

This is your opportunity to work at the heart of our communities: building trusted relationships, amplifying customer voices, and helping shape the services we deliver every day.

What you’ll be doing

You’ll play a key role in making sure our customers feel heard, valued and able to influence decisions that affect the services we provide, their homes and communities.

In this role, you will:

• Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight
• Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups
• Turn customer feedback into clear, actionable insight that drives service improvements
• Support colleagues across the organisation to engage effectively and confidently with customers
• Coordinate and support customer panels, forums and scrutiny groups
• Capture, analyse and share feedback to influence decision-making at all levels
• Promote engagement opportunities using a variety of channels to maximise reach and inclusion
• Work collaboratively across teams to ensure customer voice leads to real, visible change
• Represent Stonewater within local communities, partnerships and events
• Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations

What you’ll bring

You’re someone who connects easily with people and genuinely cares about making a difference.

We’re looking for:

• Experience in customer engagement, community work, or customer service
• Strong communication skills, with the ability to engage a wide range of audiences
• A natural ability to build trust and rapport with customers and community groups
• Good organisational skills and attention to detail
• An understanding of housing services or a strong willingness to learn
• A clear commitment to equality, diversity and inclusion
• Confidence working independently while staying connected to a wider team
• IT confidence, including using digital tools to support engagement

Location and flexibility

This role is home based, but you’ll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality.

Why join us?

At Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.”

This is a chance to help shape services that truly reflect what customers need. If you’re motivated by customer impact and want to be part of an organisation that is committed to listening and improving, we’d love to hear from you.

Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.