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We're looking for Initial Contact Advisers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere.
What will you do?
● complete an introduction to Citizens Advice and training for your role
● talk to clients over the phone, face to face, or online to explore whatproblems they’ve come for help with
● assess clients capacity and the level of help they need, to decide nextsteps
● find information about the clients’ problems and help them to understandtheir options
● identify when a client needs more in depth help than you can give at initialcontact, and make an appointment for them to come back
● write a summary of the clients’ problems and what action you’ve taken
● look out for problems’ that are common, or are unfair, and write a shortreport about the problem or a letter to an elected official like an MP, AMor local councillor.
Some examples of what you could do:
● help a client with rent arrears find how to get help with their rent, andtake the first steps to secure their housing
● help someone with debts work out a reasonable amount to pay back, andmake a phonecall to an organisation they owe money to.
● explore what benefits a client is entitled to and to take the first steps inmaking a benefit claim.
What’s in it for you?
● make a real difference to people’s lives
● learn about a range of issues such as benefits, debt, employment and housing
● build on valuable skills such as communication, listening and analysing
● increase your employability
● work with a range of different people, independently and in a team.
● have a positive impact in your community.
And we’ll reimburse your travel expenses too.
What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role
How much time do you need to give?
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months.
Valuing inclusion
Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming an assessor and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.
Contact details
To apply, please fill out a Volunteer Application Form.
The client requests no contact from agencies or media sales.
Trustee
Royal Free Charity
We are seeking a trustee with fundraising expertise. As a Trustee of the Royal Free Charity, you will play a central role in ensuring the organisation is well governed, strategically focused and able to deliver meaningful impact for patients, staff and communities.
The Role
The Board is responsible for the overall governance and strategic direction of the charity, ensuring that
it operates in accordance with its governing documents, charity law and regulatory requirements.
Within this, we are seeking a Trustee with particular experience in fundraising and income generation,
who can bring insight, challenge and support to help the charity grow its income and strengthen its supporter relationships.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access
to world-leading healthcare, delivered by a thriving workforce and driven by medical research that has a global impact. We support the 17,000+ staff of the RFL and their 2 million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.
We are a solution-focused strategic partner to the RFL, helping our hospitals to go further and faster than the NHS could do alone. We believe funding decisions should be made based on strategic priority and impact, with a strong focus on co-production. We invest in:
The generosity of our donors, fundraisers and volunteers enables us to do this.
How To Apply
Click on the 'Apply now' button below. Please upload your CV and a cover letter detailing your interest in the role. The closing date for applications is Friday 18 September 2026, 5 pm.
Please download the full job description from the supporting documents below.
Accessibility is incredibly important to us. If you would like any accessibility amendments or support throughout the application and interview stage, please don’t hesitate to let us know. No question or request is too big or too small. We want this experience to be comfortable and enjoyable and a chance for you to bring your best self to the process.
Shortlisted candidates will be notified during the week beginning 28 September 2026. Please ensure that we have details of how we can contact you during business hours.
Formal interviews will take place in person at the charity’s Hampstead office on 7 October 2026.
We look forward to receiving your application.
We accelerate improvement and innovation beyond what the NHS can provide



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Recruitment Manager – Volunteer Role
About Make A Smile
Make A Smile is a UK charity dedicated to bringing joy, play, and magical experiences to children facing illness, disability, or disadvantage. Volunteers dress as beloved characters and deliver uplifting activities, from hospital visits and care‑centre sessions to arts, crafts, stories, and games - ensuring every child gets the chance to enjoy their childhood. Our Trustees and Central Officers ensure the charity runs smoothly across the UK, helping us “bring smiles to the faces of so many children.”
About The Role
The Recruitment Manager leads and oversees volunteer recruitment across all Make A Smile chapters. You will support Chapter Recruitment Officers, run central recruitment activities, and ensure volunteers can progress smoothly from first hearing about the charity to becoming fully qualified and ready to attend events.
Key Responsibilities
You will play a strategic and hands‑on role in growing the charity’s volunteer base. Responsibilities include:
● Overseeing the full volunteer journey - from first contact to becoming “Qualified” and event‑ready.
● Providing guidance, training, and ongoing support to Chapter Recruitment Officers.
● Ensuring Recruitment Officers run effective Introduction Training sessions, recruitment fairs, and outreach activities.
● Identifying barriers that prevent volunteers from getting involved and working to reduce them.
● Ensuring each chapter completes its Widening Access plan and implements inclusive recruitment practices.
● Working closely with the Safeguarding Officer to support DBS checks and ensure Recruitment Officers can run DBS clinics correctly.
● Maintaining and improving the Introduction Training slides and ensuring content remains high‑quality and up to date.
● Running a monthly online central Introduction Training session and advertising it across chapters and social media.
● Proactively seeking new recruitment opportunities, including volunteering platforms, fairs, and partnerships.
● Supporting and overseeing the Widening Participation (WP) Officer, who recruits 16–18‑year‑old volunteers.
● Collaborating with the PR Officer and Conference Officer to raise awareness and attend recruitment events.
● Reporting recruitment challenges, barriers, and chapter needs at monthly Charity Leadership Meetings.
Skills and Qualities We’re Looking For
This role suits someone energetic, organised, and passionate about helping people get involved. You’ll thrive if you bring:
● Strong communication and people‑engagement skills.
● Confidence in motivating and supporting volunteers.
● A proactive, solution‑focused mindset.
● Creativity in finding new recruitment opportunities.
● The ability to manage multiple chapters and keep track of progress.
● Professionalism, dedication, and alignment with Make A Smile’s ethos (“Act in the best interests of Make a Smile… Enjoy it!”).
Experience in recruitment is helpful but not essential - enthusiasm and commitment matter most.
Time Commitment
Recruitment Managers are expected to contribute around 4 hours per week, including supporting chapters, running central training, and attending monthly Charity Leadership Meetings.
Training and Support
You will receive:
● Full Trustee Training (online).
● A comprehensive handover and access to all systems (OneDrive, Simvoly, WhatsApp communities).
● Guidance from the Chair, Safeguarding Officer, and fellow Trustees.
● Access to recruitment guides, training materials, and templates.
● Opportunities for personal development through CPD and charity‑funded training.
What You’ll Gain
● Experience leading recruitment across a national charity.
● Skills in volunteer engagement, training delivery, and inclusive recruitment.
● Leadership experience supporting multiple chapter teams.
● The chance to shape the volunteer experience and strengthen the charity’s impact.
● The joy of helping new volunteers join a community that brings magic to children.
Safeguarding and Eligibility
Recruitment Managers must act in line with charity standards, including professionalism, confidentiality, and reliability. You must be able to attend monthly meetings and engage actively in communication channels. A DBS check may be required depending on involvement with events.
How to Apply
To express your interest, please send a CV along with a short message outlining your experience, interest in recruitment, and why you’d like to support Make A Smile.
We welcome applicants from all backgrounds who share our passion for helping children smile.
* To bring children's dreams to life * To provide a professional service * To bring fun to both children and volunteers



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Ramblers are Britain's biggest and most vibrant walking community. The Area Secretary is a key member of the Sussex leadership team, working with the Chair to ensure the team runs smoothly including managing meeting logistics and communicating with Groups in the Area, as well as participating in decision-making by the team.
The key responsibilities of the role include:
The Ramblers help everyone, everywhere, enjoy walking and protects the places we all love to walk. By volunteering as Area Secretary you will be paying a vital role in making sure we can achieve this. Running an efficient Sussex Area Ramblers leadership team is critical to the effectiveness of our organisation, and is part of the overall Ramblers governance. The Area Secretary is a pivotal position on the leadership team and ensures that we meet our obligations efficiently and effectively .
The ideal candidate is likely to have a passion for walking and the outdoors and a familiarity with the activities of the Ramblers and of the Sussex Area. The position is suitable for someone who is highly reliable, capable of taking initiative and with a track record of getting things done. You will need to be well-organised, good at building relationships with other members of the leadership team including the Chair, have fluent writing skills and be confident in producing agendas and decision records. You should be computer-literate and preferably have experience of using audio-visual meeting support equipment and desktop publishing software.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Director of Local Operations
Job Description:
Youth Advantage UK is seeking a volunteer Director of Local Operations to develop and lead its Local Operations Departments (England and Wales; Scotland and Northern Ireland) in identifying and delivering on opportunities for the organisation to have an impact at a local level through commissioned research projects. The successful candidate will be responsible for ensuring these Departments produce high-quality research projects which meet the goals agreed with the commissioning organisations and grow Youth Advantage’s reputation and reach in line with its strategic policies. Working closely with the COO and the Policy and Ethics Departments, the ideal candidate will use their prior experience to effectively guide and strengthen the organisation’s ability to enable evidence-based, positive local change. They should have excellent writing and speaking skills, IT literacy, and the ability to work well independently and in a team.
This role reports directly to the Chief Operating Officer.
Responsibilities:
● In line with the organisation’s strategic priorities, to lead the Local Operations Department in designing, developing and implementing impactful research and project objectives.
● To line manage the Head of Local Operations (England and Wales) and the Head of Local Operations (Scotland and Northern Ireland), supporting them to effectively manage their own teams and to develop and implement the frameworks necessary for producing top quality research projects based around both desktop research and fieldwork.
● To work with HR in creating a strong Local Operations Department composed of individuals with the appropriate skills and expertise. To ensure these volunteers are appropriately supported and trained during their period of service.
● To work alongside the Policy Department to source potential commission and project opportunities, shaping the focus and output of the Local Operations Department accordingly.
● To develop short- and long-term strategies in relation to the Department’s activity, ensuring that these align with the wider strategies of the organisation.
● To liaise with the Policy and Ethics Department of the organisation on an ongoing basis, ensuring that their advice is incorporated into Departmental decisions and output.
● To take responsibility for relationships with key external stakeholders, at all times representing the organisation positively and professionally.
● To work on an on-going basis with the other members of the organisation’s Senior Leadership Team in determining its strategic priorities and incorporating these into the Department.
● To monitor, analyse and respond to external trends which impact on the organisation’s strategies and the Local Operations Department’s activities.
● To work closely with the organisation’s Communications Department in developing and implementing effective strategies to raise the organisation’s profile and impact.
● To create blogs and articles on related issues and to find and distribute information on related topics which may be of interest to the other organisation members.
● To support the Chief Executive Officer in presenting local operations strategies to Youth Advantage’s Trustees.
Requirements:
● Experience in research and planning, leading key campaigns or programmes.
● High-level understanding of carrying out quality desktop research and related fieldwork, ideally in an area related to the organisation’s priorities.
● Excellent knowledge of a range of methods and approaches to effectively disseminating research results.
● Excellent leadership and organisational skills, with proven experience of setting priorities and motivating team members.
● Excellent writing and speaking skills.
● IT literacy, including proficiency with Microsoft Office and Google Suite.
● Ability to work well independently and in a team.
● Strong attention to detail and organisational skills.
● Ability to prioritise tasks and manage time effectively.
Benefits
● Gain valuable experience in leading a research and project team.
● Opportunity to work with a dedicated and passionate team.
● Flexible working hours.
Thank you for your interest in supporting the work of Portsmouth Cathedral through membership of its well-established Finance (incorporating Audit and Risk) Committee.
We are looking for up to three candidates who have:governance and committee experience at senior level; relevant and recent financial or fundraising experience; and/or a track record in accountancy, investments, endowments, trading subsidiaries, audit and risk. In addition to sound interpersonal skills, they should be competent and able to exercise governance in a charity organisation
We are committed to increasing diversity and inclusion within our Committees. We welcome applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, social economic background, faith or other difference.
Applications will be considered on a rolling basis