Care management volunteer roles

Become a Fundraisng Team Leader Volunter!

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• supporting and encouraging a team of fundraising volunteers
• planning fundraising events and activities with your team
• allocating tasks before and during fundraising events
• keeping financial records from fundraising events
• encouraging and promoting a professional image of Cats Protection
• following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Could your fundraising expertise help save lives?

The Great North Air Ambulance Service (GNAAS) is looking for a Trustee with senior fundraising, supporter engagement and income generation experience to join our Board.

This voluntary role is an opportunity to use your expertise to help shape the future of a life-saving charity. As a Trustee, you'll provide strategic oversight, constructive challenge and specialist governance, helping to ensure we can continue delivering critical care to people across the North East, North Yorkshire, Cumbria and the Isle of Man.

You won't be involved in delivering fundraising activity day to day. Instead, you'll work alongside fellow Trustees to scrutinise strategy, monitor performance, oversee risk and ensure our fundraising remains ethical, effective and aligned with our mission.

We're particularly interested in hearing from people with senior experience in fundraising, development, external engagement or income generation within the charity, social enterprise, public benefit or purpose-led sectors.

You will bring experience in:

· Fundraising strategy and income diversification

· Donor stewardship, supporter journeys and campaign planning

· Fundraising governance, compliance and ethical practice

· Board-level thinking, constructive challenge and sound judgement

· Building relationships and acting as an ambassador for a mission-led organisation

You will also share our mission, values, equity, diversity and inclusion, and Nolan’s seven principles of public life.

Time commitment

The Board meets at least four times a year, plus a strategy day. Trustees are encouraged to sit on two Board Committees, with additional contact usually taking place by email, telephone or Microsoft Teams.

Interested?

If you are passionate about using your fundraising expertise to make a meaningful difference, we would be pleased to hear from you.

Closing date for applications: 28th August 2026

The BDFA is seeking a new Volunteer Treasurer/Trustee to join our passionate and dedicated Board.

URGENTLY REQUIRED

As a trustee, you will play a key role in shaping the strategic direction of the BDFA, ensuring strong governance, and helping to improve the lives of children, young people, and families affected by Batten disease across the UK.

The overall role of Treasurer is to maintain an overview of the organisation’s affairs, ensure its financial viability and ensure that proper financial records and procedures are maintained.

As our Treasurer, you will:

• Oversee, approve and present budgets, accounts and financial statements
• Assure that the financial resources of the organisation meet its present and future needs
• Prepare and present financial reports to the Board
• Ensure that appropriate accounting procedures and controls are in place
• Have oversight of and give guidance to BDFA Accounting & Financial Administration Officer
• Attend board meetings
• Present financial overview at the AGM

Ideal Background:

Fully qualified chartered accountant/financial qualifications and experience. Some experience of charity finance and fundraising.

We welcome suitably qualified applicants who share our commitment to inclusion, integrity, and advocacy, and who are willing to contribute their time, skills, and experience to drive meaningful change.

Trustees meet regularly (virtually and occasionally in person) and contribute to board discussions, sub-committees, and strategic projects, including attending our in person meeting once a year.

This is a voluntary role, but the personal and social impact is immeasurable.

URGENTLY REQUIRED

About us

Batten disease is a very rare genetic disorder that affects the brain and nervous system. Symptoms sometimes begin in infancy and sometimes later in childhood, after apparently normal early development. Occasionally it may start in adulthood. In individuals suffering from Batten disease, nervous system function steadily declines, causing a wide variety of neurologic problems, including loss of vision and seizures. The life expectancy of a child born with Batten disease can vary, depending on the form of the disease and the age of onset. Some children die in early childhood, while others may be able to live into their teens or twenties.

The BDFA was registered as a charity in 2001 and our mission is “to enable children and adults who are affected by Batten disease to live life to the full and to provide families with the care and support they need so that they do not walk this path alone.” The BDFA offers informed guidance and support to families and the professionals who work with them, as well as actively raising awareness, and promoting research into the management of Batten disease to improve patient care pathways and ultimately find a cure.

Work Location: Remote

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

At Cats Protection we help thousands of cats and kittens each year thanks to our dedicated and passionate volunteer groups. We have branches across the UK, all of which help our cats in different ways. Branches take in stray and abandoned cats and ensure they receive the veterinary care and attention they deserve; help raise funds, promote neutering and help spread cat welfare messages. Our branch team leader volunteers lead their local team by supporting and managing volunteers within their group, maintaining communications with both volunteers and employees, and helping promote a positive and professional image of Cats Protection.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

A bit more information about this role and the team

The Swansea branch is being redeveloped. The new Branch Team Leader will be well supported to recruit more volunteers and gradually expand the ways we can help cats in the local area. Please get in touch for more information. 

What we need from you

You’ll be:

• Supporting your team of volunteers in all aspects of their roles, making sure volunteers are happy and confident
• Making sure the team observes charity best practice and compliance
• Collaborating with your Branch Development Manager (BDM) to plan volunteer activity
• Leading the team to follow Cats Protection policies, procedures and guidelines
• Monitoring expenditure and helping ensure long term financial stability of the volunteer group
• Organising and chairing team meetings
• Acting as an ambassador for Cats Protection

Time expectation

Our branch team leader volunteers usually spend 10 to 15 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed. There will be times of year when more hours are required, such as towards the end of the financial year, but support and guidance are available.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better  with cats.

A bit about this role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

• help set up and/or man stalls at events
• help on collection days like supermarket collections events or street collections
• help at fundraising events such as quiz nights, cake sales and dances
• promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

At Cats Protection we help thousands of cats and kittens each year thanks to our dedicated and passionate volunteer groups. We have branches across the UK, all of which help our cats in different ways. Branches take in stray and abandoned cats and ensure they receive the veterinary care and attention they deserve; help raise funds, promote neutering and help spread cat welfare messages. Our branch team leader volunteers lead their local team by supporting and managing volunteers within their group, maintaining communications with both volunteers and employees, and helping promote a positive and professional image of Cats Protection.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

A bit more information about this role and the team

Pembrokeshire is a new branch, is currently be focused on neutering domestic and feral cats, and fundraising. The new Branch Team Leader will be well supported to recruit more volunteers and gradually expand the ways we can help cats in Pembrokeshire, including rehoming. 

What we need from you

You’ll be:

• Supporting your team of volunteers in all aspects of their roles, making sure volunteers are happy and confident
• Making sure the team observes charity best practice and compliance
• Collaborating with your Branch Development Manager (BDM) to plan volunteer activity
• Leading the team to follow Cats Protection policies, procedures and guidelines
• Monitoring expenditure and helping ensure long term financial stability of the volunteer group
• Organising and chairing team meetings
• Acting as an ambassador for Cats Protection

Time expectation

Our branch team leader volunteers usually spend 10 to 15 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed. There will be times of year when more hours are required, such as towards the end of the financial year, but support and guidance are available.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better  with cats.

Join our Tower Hamlets Reset Team as a Volunteer! 

Are you passionate about helping others create lasting change? As a Recovery Support Volunteer, you'll work alongside Recovery Coordinators to support individuals throughout their treatment and recovery journey. From one-to-one support to recovery planning, you'll help people build confidence, overcome challenges, and move towards a healthier future.

Responsibilities

What You'll Do

• Support assessments, recovery plans, and risk management activities.
• Provide one-to-one support and recovery-focused interventions.
• Help service users achieve their personal recovery goals.
• Encourage engagement with recovery activities and community support.
• Work towards managing a small caseload of low-risk clients.
• Record and maintain accurate case notes and service records.

What We're Looking For

• Strong communication and interpersonal skills.
• A compassionate and non-judgemental approach.
• Good organisational and IT skills.
• Ability to work well with a range of professionals and services.
• Respect for confidentiality and professional boundaries.

This is an exciting opportunity which will allow you to gain experience of volunteering within the substance misuse field. You will be part of a supportive team and will receive comprehensive training and guidance to develop within the role.

We are committed to creating an environment that respects and values diversity, with a positive and supportive culture where everyone feels welcome, empowered, and represented.   

Interested? Please get in touch, we’d love to hear from you!  

Closing Date

14/8/2026

We are looking for a volunteer youth worker who will work closely with the WFRC Youth coordinators in the planning and delivery of high-quality youth activities which are fun, safe, social and educational.

You will be helping to provide a safe and supportive environment where young people learn to;

→ treat themselves and others with kindness and respect

→ discover exciting new ideas and activities they are unlikely to experience anywhere else

→ laugh, learn, experiment, make mistakes and

thrive & grow into motivated, positive, resilient and caring citizens

Principal Responsibilities

→ Welcoming young people, ensuring everything is running smoothly and supporting young people in engaging with activities provided.

→ Delivering a drop-in / online session for example organising games, positive activities and conversations, taking accountability for security and safe working within the youth sessions

→ Supporting the delivery of creative and partnership projects

→ Having conversations with young people, identifying issues affecting them and how their needs can be met

→ Mentoring, coaching and supporting individuals, encouraging young people to develop their self-awareness, independence and individuality

→ Identifying where targeted youth support is needed and facilitate referrals and connections

→ Helping ensure that all evidence of projects are properly documented, and that work is evaluated and reported in accordance with contractual commitments

→ Keeping registers, writing evaluation reports and inputting data into our management information system

→ Taking part in outreach activities, both independently and in partnership with other services

→ Developing and building strong community relationships with external stakeholders i.e schools and colleges, and developing relationships with youth networks in Wolverhampton

→ Staying informed on legislation, local and national issues, and best practice in youth work

→ Ensuring child protection procedures are followed and that the safeguarding of young people is paramount

→ Carry out all duties in accordance with WFRC’s policies on Health and Safety, Child Protection and Data Protection, and with relevant legislation

→ Act as a role model for young people, inspiring them to engage in the services and understand and appreciate the role of youth work as a career opportunity

→ Any other duties appropriate to the post as directed by WFRC

You are

→ Friendly, cheerful, positive and self-driven, able to work independently and as part of a team

Education, qualifications or experience

→ Level 2 JNC or relevant youth work experience

→ Experience of working with children and/or young people in an online/ offline environment

→ Experience of organising small scale events or coordinating projects is desirable

Knowledge, skills and abilities

→ Excellent communication skills, with the ability to quickly establish positive relationships with young people and motivate them to participate in activities and events

→ Good organisational and administration skills with proficiency in Microsoft Office

→ Understanding and appreciation of the importance of monitoring and evaluation in a youth work setting

→ Politically and creatively aware and ‘plugged in’ to emerging youth subculture

→ Positive about embracing challenge and change, open to experimenting, new ideas, reflective practice and working with other organisations in a spirit of partnership

→ Ability to prioritise effectively and enjoy multitasking in a busy environment

→ A believer in strongly supportive environments, sharing and being open with colleagues

→ A working understanding of safeguarding children and young people and how to maintain appropriate professional boundaries

→ A working understanding of equality and diversity with the ability to challenge discriminatory behaviour

�� BOARD EXPECTATIONS (Applies to ALL Members)

Every GLF board member plays a direct role in the success and sustainability of the organisation.

�� Core Expectations

• Fundraising Commitment:
  Every board member must actively participate in fundraising campaigns, donor outreach, and sponsorship drives.
  Each member is required to make a personal monthly donation to the organisation (amount optional but meaningful).

• Time Commitment:
  Minimum of 20 hours per month, including board meetings, subcommittee work, fundraising events, and strategic planning.

• Ambassadorship:
  Represent GLF publicly as a visible ambassador at community events, speaking engagements, and networking functions.

• Governance & Accountability:
  Ensure the organisation operates ethically, transparently, and in alignment with its mission and legal obligations.

• Strategic Leadership:
  Contribute skills, knowledge, and professional networks to advance the organisation’s growth, partnerships, and visibility.

• Passion for the Mission:
  Demonstrated commitment to supporting children, teenagers, and single-parent families experiencing hardship.

�� OVERALL BOARD MEMBER BENEFITS

• Prestige: Founding member of a ground-breaking national social enterprise.

• Networking: Exclusive access to philanthropists, public officials, and corporate leaders.

• Leadership Development: Gain board-level governance and strategic experience.

• Impact Legacy: Directly shape programs that provide homes, hope, and opportunity for hundreds of lives.

• Visibility: Public recognition through GLF website, media, and national campaigns.

• Personal Fulfilment: Be part of a purpose-driven organisation changing the narrative for children and families in need.

�� IDEAL CANDIDATE PROFILE (For All Roles)

We are looking for leaders who are:

• Deeply passionate about social impact, youth empowerment, and family stability.

• Professionally experienced (1+ years) in their area of expertise.

• Team players who bring creativity, positivity, and initiative.

• Connected and influential, willing to open doors and amplify GLF’s message.

• Dedicated, committing time, expertise, and monthly donations.

Position: Board of Director - Program & Impact Expert (Unpaid Volunteer Role)

Reports to: Board Chairperson

Location: Hybrid (remote + in-person events as needed)

Purpose: To oversee program design, evaluation, and delivery quality.

Key Responsibilities:

• Guide development of youth and family support programs.

• Ensure alignment between mission, outcomes, and measurable impact.

• Oversee safeguarding and quality assurance standards.

• Provide expertise in social work, education, or community development.

• Mentor staff to maintain high ethical and service standards.

Requirements/Skills:

• Background in social work, education, youth engagement, or nonprofit program management.

• Strong understanding of safeguarding, wellbeing, and inclusion.

• Data-driven mindset with empathy and creativity.

Benefits:

• Direct influence on the lives of vulnerable youth and families.

• Leadership in creating innovative, measurable community impact.

• Recognition as a founding architect of transformative social programs.

Inclusive Boards is delighted to be supporting The Royal College of Pathologists a Lay Chair and Lay Trustees who can bring independent perspectives, strategic insight and constructive challenge to their governance.

About The Royal College of Pathologists

The Royal College of Pathologists is a professional membership organisation dedicated to advancing the science and practice of pathology. The College sets standards in training, assessment, professional development and clinical practice, and promotes excellence in diagnostics and patient care in the UK and internationally.

The College’s Trustee Board provides strategic oversight, ensures effective governance, and supports delivery of the College’s charitable objectives. The Trustee Board comprises the President, four Vice Presidents, Registrar, Treasurer, the chairs of the regional councils for each of Northern Ireland, Wales and Scotland and currently three Lay Trustees. 

About the Lay Chair Opportunity

The Chair of the Trustee Board is the senior lay governance office-holder of the College and provides leadership to the Trustee Board in ensuring effective governance, strategic oversight and organisational performance.​​​​​​

The Chair works closely with the President, Chief Executive and Senior Management Team to support delivery of the College’s charitable objectives, while maintaining appropriate independence and accountability on behalf of the Board.

About the Lay Trustees Opportunities

Lay Trustees contribute to the development of College strategy, support effective governance and decision-making, and help ensure that the College acts in the public interest and delivers against its charitable objectives.

The College particularly welcomes applicants with experience in areas such as fundraising & income generation, finance, digital transformation, customer & stakeholder insight, and communications.

For more information and to apply, please visit Inclusive Boards' website. 

Childcare Volunteer – Make a Lasting Difference in Ghana

Help children learn, grow and thrive

At SFLIG Volunteers, we believe every child deserves the opportunity to learn, feel safe and reach their full potential. Since 2011, we have partnered with schools, childcare centres and community organisations across Ghana to provide educational support, care and encouragement to children from disadvantaged backgrounds.

Are you passionate about working with children and looking for a meaningful international volunteering experience? Join our team and become part of a programme that creates lasting change while allowing you to experience the rich culture and hospitality of Ghana.

About the role

As a Childcare Volunteer, you will work alongside experienced local staff in a childcare centre, supporting children's learning, development and wellbeing. Your encouragement, creativity and enthusiasm can have a positive impact on the lives of young children while giving you a rewarding international experience.

No two days are the same. You will build relationships with the children, assist with educational and recreational activities and help create a fun, safe and engaging environment where children can flourish.

What you'll be doing

You will:

• Support children with reading, writing and basic learning activities.
• Organise games, arts and crafts, music and educational activities.
• Help supervise indoor and outdoor play.
• Encourage children's confidence, creativity and social development.
• Assist local staff with daily childcare routines.
• Share your culture while learning about Ghanaian traditions and community life.
• Work respectfully within the local community and follow safeguarding procedures at all times.

Programme details

Location: Accra, Kasoa, Senya Breku, Kumas (All in Ghana)

Placement Type: Onsite international volunteer placement

Duration: Flexible placements available throughout the year

Accommodation: Volunteer accommodation provided from the program cost

Meals: Three meals per day included from the program cost

Support: Airport pickup, orientation, local SIM card, ongoing in-country support and a certificate upon successful completion.

This placement is for you if...

• You enjoy working with children.
• You are caring, patient and adaptable.
• You are enthusiastic about learning a new culture.
• You work well as part of a team.
• You are willing to contribute positively to the local community.
• Previous childcare, teaching or youth work experience is welcome but not essential.

Important information

This is an onsite, self-funded international volunteer programme in Ghana. Volunteers are responsible for their programme fee, international flights, visa, travel insurance and personal expenses.

Applicants must answer the screening questions as part of the application process. Shortlisted candidates will be contacted with further information about the placement and the next steps.

If you're ready to make a meaningful difference while experiencing the warmth, culture and beauty of Ghana, we'd love to hear from you.

Apply today and become part of the SFLIG Volunteers family.

Our partner is a small faith-based organisation supporting indigenous communities in Central America through integrated health, education and community care programmes.

The organisation has grown around a committed local team and is now reviewing how its finance and operations functions should be structured for the next stage of development. It currently has a Finance Manager who also holds some operational responsibilities.

The Executive Director is seeking support from an experienced finance professional to offer an external perspective on how finance and operations responsibilities could be organised in a way that protects financial controls, supports staff development, and enables the Executive Director to focus more time on fundraising and organisational leadership.

Key areas of support

• Review current finance and operations responsibilities, including how tasks are currently split across finance, administration, purchasing, inventory and related operational processes.
• Consider possible organisational structure options for the finance and operations functions, including whether the Finance Manager’s role could evolve into a more strategic finance and systems position, and whether a separate operations-focused role may be needed to take on non-finance operational responsibilities.
• Review how additional accounting or finance responsibilities could be delegated safely within the team, identifying the internal controls, reporting lines and role clarity needed under different structure options.
• Provide practical recommendations on structure, controls, staffing options and job description content where useful.

Volunteer Profile

This assignment would suit a senior finance professional with experience in:

• Small or growing non-profits, finance operations, internal controls and organisational structure.
• Managing finance teams and supporting operational change
• Working with organisations in Latin America would be helpful, and Spanish language skills would be beneficial, but are not essential.

The ideal volunteer will bring a practical, sensitive and collaborative approach, with the ability to support a small leadership team to think clearly through structure, controls and capacity before making changes.

Time commitment
The assignment can be delivered entirely remotely. The anticipated commitment is up to 15 hours in total, ideally over a period of approximately 4–6 weeks, with the hope that the bulk of the work can be completed in July.

We are Tŷ Hafan.

We provide comfort, care and support to children with life-shortening conditions and their loved ones.

Too many families in Wales are struggling through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short.

At the moment we only have enough money and resources to support 10% of the families who need us.

Through volunteering, you can help us to reach every family who needs us.

As a Till & Customer Service Volunteer at our Whitchurch shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised.

Our Whitchurch shop is located in a lovely village setting, with many local and returning customers. Whitchurch village is a charity shop hotspot, meaning there is lots of competition.

The staff and volunteers ensure the stock is merchandised beautifully and priced competitively to keep the customer coming back.

The team have hosted many a film crew including for 'Hayley goes...' who visited the shop to understand how shopping at charity shops is environmentally responsible.

The shop is open 9am-5:15pm Monday-Saturday and we appreciate any time you can spare.

Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Considerations:

Age requirement: 16+

Location: 50a Merthyr Road, Whitchurch

Commitment: Ideally, we would be looking for your support for at least 2 hours a week.

As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include:

•Providing a warm and friendly welcome to all customers entering the shop;

•Delivering excellent customer service to ensure a pleasant shopping experience;

•Handling cash transactions and operating the till with accuracy;

• Encouraging customers to sign up for Gift Aid, which increases the value of their donations;

• Selling and processing our raffle/lottery tickets;

• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community.

 At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership.
We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. 

Here's what you can expect from our training:

•Learn about our Big Ambition, our vision and values and how to talk about them;

• A comprehensive training and induction tailored to volunteering in our shops;

• Learn how to assist customers and answer queries;

• Learn how charity shops operate and gain valuable retail knowledge.

The benefits of becoming a Till & Customer Service Volunteer:

• Gain valuable work experience in a retail environment;

• Develop your customer service, teamwork and organisational skills;

• Support a good cause and help your local community;

• Meet new people and make new friends;

• Most importantly - have fun, enjoy yourself and feel good about helping others! 

We will ask you to provide us with the details of two referees.

Under 18's are not permitted to provide referees.

We can't wait to welcome you to the team!

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.