Communication volunteer roles

Do you want to help disabled and neurodivergent children and their families who may be struggling to live their lives to their full potential?

You can help us by providing family support in your local community 

What will you be doing?

• Gathering information about family needs in person at local family hubs
• Supporting families in accessing useful information and connecting them with services.
• Researching and maintaining a directory of local community support services and groups.
• Identifying and attending community outreach/family engagement events to raise awareness of services in the local area.
• Providing emotional support to families

What skills would be useful?

• Good interpersonal skills
• A good level of written and verbal communication
• A good level of computer literacy
• A good eye for detail
• Experience supporting disabled or neurodivergent children
• Experience supporting families in health and social care sector

What’s in it for you?

• Relevant training, mentoring and support will be provided
• Gain experience to add on to your CV
• Utilise your skills and learn new ones
• Social opportunities
• Access to wellbeing support
• Out of pocket travel expenses can be reimbursed
• We strive to make reasonable adjustments and improve accessibility

Location:

Stafford Family Hub Faraday Road, Stafford, ST16 3NQ

Age limit:

18

Schedule / How much time are you expected to give and when?:

For the role to be mutually beneficial, we hope for volunteers to volunteer for 6 months.

The 2nd and 4th Monday of the month 1pm-3pm (possibility of weekly sessions tbc)

We are unable to accept volunteers who are under 16.

We are looking for friendly volunteers to support our Attleborough charity shop by providing a warm welcome to our customers and processing sales through the till and card machine. The time you dedicate will help us to make the most of the incredible donations to our charity shops and raise more funds for our vital animal welfare work.

Tasks and responsibilities:

• Greeting customers and serving them in a friendly, helpful and courteous manner
• Answering questions from customers, donors and supporters
• Processing sales through the till and card machine
• Helping with administration and reception duties around the till area
• Promoting Gift Aid and instore sales campaigns

Relevant training and support will be provided.

What we are looking for:

• Friendly, helpful and confident when working with the public
• Good communication and numeracy skills
• Previous customer service or retail experience would be beneficial but not necessary as full training will be given

Flexible days and hours to be agreed.

What we can offer you:

• Join a friendly team and meet new people
• Gain new skills and experience
• Your time will help us to make a difference to the welfare of the animals in your area

Our voluntary roles are subject to an informal interview and taster sessions. We will ask you to provide contact details for two referees, and you may need to sign an agreement and undergo specific training before starting the role.

HELLO SUNSHINE!!!

SUNSHINE exists because loneliness is not just an issue — it is a crisis that is quietly affecting thousands of people across London. Too many people are living without meaningful human connection, and the impact can be devastating.

SUNSHINE was founded to change that by creating warmth, belonging, friendship and hope for those who need it most.

Inspired by real lived experience, SUNSHINE is a charity built on compassion, community and action. We want to build something truly transformational: a charity that helps people feel seen, valued and connected, while creating lasting change across London and, in time, across England and Wales.

We are now looking for a small team of committed volunteers to support our Founder in helping to manage SUNSHINE Charity and play a key role in shaping its future success.

Our Volunteer Opportunity

This is a powerful opportunity to be part of something meaningful from the very beginning.

We are seeking Charity Management Volunteers who can bring energy, initiative, organisation and a genuine belief in SUNSHINE’s mission.

You will work closely with the Founder to help guide the charity’s development, strengthen its operations, and support the delivery of our vision, mission and objectives.

This is not simply an admin role — it is an opportunity to be a key figurehead within SUNSHINE, helping to build a strong, credible, values-led charity that can achieve huge success and make a real difference to people’s lives.

What you’ll help with

You may support SUNSHINE with:

• Helping to shape the charity’s direction, priorities and day-to-day management.

• Supporting the Founder with planning, organisation and decision-making.

• Helping to coordinate volunteers, projects and communications.

• Contributing ideas to strengthen SUNSHINE’s growth, impact and visibility.

• Supporting the development of systems, processes and governance.

• Acting as a positive ambassador for the charity and its mission.

• Helping to build a strong, motivated and united team around SUNSHINE’s goals.

What we’re looking for

We are looking for people who are:

• Passionate about SUNSHINE’s mission and the importance of tackling loneliness.

• Calm, reliable, proactive and able to work well with others.

• Organised, thoughtful and able to help bring structure and momentum.

• Comfortable contributing ideas, taking responsibility and helping solve problems.

• Able to support the Founder while also bringing their own leadership, initiative and judgement.

• Committed to making a positive difference through compassionate, purposeful charity leadership.

Why this matters

SUNSHINE is more than a charity — it is a movement for connection, dignity and hope.

By joining us at this early stage, you will help build the foundations of a charity that can change lives, strengthen communities and bring people back into connection with one another.

Your support will help SUNSHINE grow into a trusted, inspiring and impactful organisation that can make a lasting difference across London and beyond.

When applying, please tell us:

1. What your management style is like.

2. How you could help SUNSHINE Charity.

3. What experience, qualities or strengths you would bring to the role.

4. Why SUNSHINE’s mission matters to you.

What you’ll gain

• The chance to help lead and shape an ambitious, values-led charity.

• Experience working closely with a Founder to build a growing organisation.

• The opportunity to make a meaningful contribution to a cause with real human impact.

• Flexible volunteering that can fit around your existing commitments.

• The reward of helping to create something that could transform lives.

WE'RE SUNSHINE Charity

Connection. Joy. Community.

Combating Loneliness Across London And Beyond

Are you passionate about sustainability? Do you want to make a real impact on household carbon footprints and promote sustainable living? Can you help us crowdsource our innovative E-Save app and outreach programme?

What will you be doing?

To support delivery of the E‑Save app, you’ll help recruit, support and coordinate our growing UK‑based volunteer community. You’ll provide administrative oversight for current volunteers, support ongoing recruitment, and help develop volunteer and HR processes.

 Over time, you’ll contribute to policies, engagement programmes, crowd‑sourcing initiatives, and local pilot volunteers.

What are we looking for?

We’re looking for UK‑based volunteers with experience in HR, volunteer management, or people operations. You’ll help lead volunteer recruitment, onboarding and training; develop HR and volunteer policies; support engagement and wellbeing; and maintain confidential records. 

You’ll need strong organisational and interpersonal skills, knowledge of safeguarding and data protection, and the ability to support a diverse, remote volunteer team.

What difference will you make?

You will lead and/or support the volunteer recruitment and engagement needed to sustain and grow the organisation, and develop the network of experts and contributors that will power E-Save.

You will be at the forefront of innovation, bringing climate action into people’s homes across the UK, making sustainable living part of everyday life.

WANTED: Trustees to support over 3.5 million people living with genetic, rare and undiagnosed conditions.

Genetic Alliance UK is looking for three new trustees as well as a new chair due to existing board members having served the maximum time allowed.

About us

We are an alliance of over 220 charities and support groups with an ambitious strategy focused on working together to improve the lives of the 1 in 17 people in the UK affected by rare, genetic or undiagnosed conditions. We campaign for timely diagnosis, better coordinated care, and improvements in screening, testing, services and treatment.

What are we looking for?

We are seeking candidates with a personal or professional passion for driving these improvements, who can bring relevant skills and experience to help shape our work.  As part of the organisation’s work to foster diversity, equity and inclusion, we aim to have a broad and varied membership of the Board. We encourage applications from the devolved nations of the UK. We particularly welcome applications from people with lived experience of rare, genetic or undiagnosed conditions either directly, via family and friends, or through a connection with one of our member organisations.

We are keen to recruit people with skills and knowledge in one or more of the following areas:

● Business development and income generation

● Human resources and people management

● Fundraising and philanthropy

● Media, communications and public relations

● Reproductive choice techniques and ethics

● Research in genetics or rare conditions.

What will you be doing?

Trustees play a key role in leading and supporting the charity. We ask them to:

● Attend four Board meetings each year (at least two meetings are held online, with one or two in-person Board meetings each year usually in central London)

● Attend one in-person Board Strategy Away Day each year (usually following one of the in-person Board meetings)

● Attend the one-hour Annual General Meeting in autumn each year

● Consider joining one of our sub-committees, with up to four online meetings each year.

The roles are voluntary (unpaid). We reimburse reasonable expenses necessary for attending meetings and taking part in Genetic Alliance UK activities. 

Most of our trustees are sponsored by our member organisations. If you have a connection with one of the charities in our alliance or the conditions they support, please mention this on your application.

We will provide full induction for successful candidates.

All postholders will be appointed for a first term of up to three years, with a possible further three years and up to a maximum nine years in exceptional circumstances.

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

  We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

Why Volunteer with VoiceAbility 

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way! 

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board! 

Voluntary positions currently available in Hampshire 

Hospital Visitor Volunteer 

Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate.  The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake. 

As a hospital volunteer, you might:

• hold drop-in sessions
• attend events and ward meetings at local facilities
• share information
• assist people to request advocacy support by completing a form online or calling our contact centre

Please note that if you wish to volunteer in a hospital setting you would be required to travel to Elmleigh Hospital on a weekly basis. 

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening. 

Safeguarding Commitment Statement 

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice. 

ED&I Statement 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options. 

To find out more click “Apply Now”.  

Brightview Farm – Trustee Opportunity

Help shape a charity that actually changes lives, not just policies.

Brightview Farm isn’t a typical education charity. It’s a place where young people with Special Educational Needs find safety, purpose and a way back into themselves through animals, land, meaningful work, and steady adult relationships.

We’re growing — in impact, ambition and responsibility — and we’re looking for new Trustees who want to use their expertise where it genuinely matters.

Why Join Us?

As a Trustee, you’ll play a key role in guiding a charity that blends education, care and nature-based practice to help young people build confidence, skills and independence. You’ll be joining a Board that believes in doing things properly: thoughtful governance, trauma-informed practice, and a deeply human approach to learning.

You’ll help us:

• Set a clear, values-driven strategic direction
• Support a passionate CEO and a team working at the sharp end of SEN provision
• Strengthen and expand our high-quality Alternative Provision offer
• Ensure the environment remains safe, nurturing, and genuinely transformative
• Bring your insight, curiosity, judgement and lived experience into conversations that shape the future of the farm and the young people we serve

Who We’d Love to Have Around the Table

You don’t need to be an expert in everything — nobody is. But experience in any of the following would be a real asset:

• SEN, education, youth work or social care
• Mental health, behaviour support, occupational therapy
• Horticulture, farming, land management or animal care
• Safeguarding, charity governance, fundraising, finance or communications

What Matters Most

• A grounded commitment to inclusion and person-centred practice
• An understanding — or willingness to learn — about the realities faced by young people with SEN and their families
• Integrity, humility, and good judgement
• The ability to both challenge and support in equal measure
• A belief that diverse voices make better decisions

If you want your time and expertise to directly support young people who deserve better than the system often gives them, we’d love to talk. We are ideally looking for someone in Essex/Herts who would be able to visit our site and meet other trustees/staff face to face on occasion

Get in touch for an informal conversation. We are currently based near Great Dunmow Essex.

Do you enjoy greeting people and making them feel welcome? Recently retired and want to give a few hours for a good cause? Or perhaps you’re starting out on your employment journey but need experience to help you land a future job? Becoming a Volunteer Retail Assistant is the perfect opportunity for you!

As one of our valued Volunteer Retail Assistants in our Selby shop, you will be at the heart of our retail experience, welcoming members of the public and serving at the till. It will be a varied role with no two shifts being the same. From helping someone find a perfect gift or finishing touch to an outfit, to putting through cash and card sales at the till, we’d love you to come and join our busy, friendly shop.

Volunteer Retail Assistants will be located primarily on the shop floor, dealing with queries, pricing items, using the till, and ensuring our shops are the best on the high street. Without you, we couldn't provide needed support to the York Animal Home, so we want to ensure you feel welcomed and supported. You will receive full training in all retail areas, with continued development available in your volunteer journey. If you’re looking to gain confidence to get back into work, or simply want to find somewhere to make connections, we have a role for you.

Every single penny raised in our charity shop goes directly to the York Animal Home and gives vital funds to ensure they can continue helping animals in need. Without your help our shops could not run; volunteers are what make us special and we would love to have you join our team.

Your duties:

These may involve (on any given day):

• Giving a warm and friendly welcome as people enter our shop
• Helping with queries about items
• Putting cash and card sales through our till
• Engaging visitors about our charity and promoting the York Animal Home and our links to it
• Processing Gift Aid donations
• Restocking our shelves and making them look eye-catching

And much more…

If you’re interested please don’t hesitate to hit the apply button. Alternatively if you’d like to find out more, please email our Selby manager, Kimberley, who will be more than happy to answer any questions you have.

We operate a volunteer led scheme, where our minimum requirement is 2 hours a week, and the maximum is whatever you would like it to be! If you are looking to add experience to your CV we ask that you commit to six months with us.

Due to insurance restrictions we are sorry that we cannot accept anyone under the age of 16

Do you enjoy greeting people and making them feel welcome? Recently retired and want to give a few hours for a good cause? Or perhaps you’re starting out on your employment journey but need experience to help you land a future job? Becoming a Volunteer Retail Assistant is the perfect opportunity for you!

As one of our valued Volunteer Retail Assistants in our Malton shop, you will be at the heart of our retail experience, welcoming members of the public and serving at the till. It will be a varied role with no two shifts being the same. From helping someone find a perfect gift or finishing touch to an outfit, to putting through cash and card sales at the till, we’d love you to come and join our busy, friendly shop.

Volunteer Retail Assistants will be located primarily on the shop floor, dealing with queries, pricing items, using the till, and ensuring our shops are the best on the high street. Without you, we couldn't provide needed support to the York Animal Home, so we want to ensure you feel welcomed and supported. You will receive full training in all retail areas, with continued development available in your volunteer journey. If you’re looking to gain confidence to get back into work, or simply want to find somewhere to make connections, we have a role for you.

Every single penny raised in our charity shop goes directly to the York Animal Home and gives vital funds to ensure they can continue helping animals in need. Without your help our shops could not run; volunteers are what make us special and we would love to have you join our team.

Your duties:

These may involve (on any given day):

• Giving a warm and friendly welcome as people enter our shop
• Helping with queries about items
• Putting cash and card sales through our till
• Engaging visitors about our charity and promoting the York Animal Home and our links to it
• Processing Gift Aid donations
• Restocking our shelves and making them look eye-catching

And much more…

If you’re interested please don’t hesitate to hit the apply button. Alternatively if you’d like to find out more, please email our Malton manager, Emily who will be more than happy to answer any questions you have.

We operate a volunteer led scheme, where our minimum requirement is 2 hours a week, and the maximum is whatever you would like it to be! If you are looking to add experience to your CV we ask that you commit to six months with us.

Due to insurance restrictions we are sorry that we cannot accept anyone under the age of 16.

Volunteer Charity Management Team Member

Lead the launch of a new London charity. Shape its strategy. Build its impact. Change lives.

London is full of potential — but too many adults from socio‑economically disadvantaged backgrounds never get the chance to realise theirs. Barriers like low confidence, limited networks, lack of guidance and systemic inequality keep talented people locked out of opportunity.

Unlock YOUR Potential is here to break those barriers.

We are building a new charity dedicated to careers coaching, employability skills, personal development, wellness, life coaching, mentoring and more — all designed to help adults transform their futures.

And now, at this defining moment, we’re searching for passionate, committed volunteers to join our Charity Management Team and help our Founder build this organisation from the ground up.

This isn’t just volunteering. It’s your chance to shape the direction, culture and impact of a charity from day one.

Why This Role Matters

We are at the very beginning of our journey — and the decisions we make now will define the charity for years to come.

As a member of our Volunteer Charity Management Team, you will help:

• Build the foundations of a new London‑based employability charity

• Shape strategy, operations, programmes and culture

• Support the Founder in key decisions and organisational development

• Create life‑changing opportunities for adults who have been overlooked for too long

Your leadership will directly influence how we operate, who we reach and the impact we make across London.

What You’ll Do

Depending on your skills, interests and experience, you may contribute to areas such as:

• Strategy & Planning — helping shape our vision, goals and long‑term direction

• Operations & Governance — supporting the development of processes, systems and structures

• Programme Development — helping design coaching, employability and personal development programmes

• Volunteer Management — supporting recruitment, onboarding and community‑building

• Partnerships & Outreach — helping build relationships with employers, community groups and supporters

• Marketing & Communications — shaping our message, brand and public presence

• Fundraising & Development — contributing ideas and support for future sustainability

You don’t need experience in all areas — just the willingness to contribute, collaborate and help build something meaningful.

What You’ll Gain

This is a rare opportunity to gain real leadership experience in the charity sector.

You’ll gain:

• Hands‑on experience in charity management and organisational development

• The chance to shape a new charity’s strategy, culture and impact

• Experience working closely with the Founder

• A leadership role that strengthens your CV and future career

• The fulfilment of knowing your work directly changes lives

This is the kind of experience that builds confidence, skills and future opportunities — while helping others do the same.

Who You Are

You’re someone who:

• Is passionate about social impact, equality and opportunity

• Enjoys collaborating, problem‑solving and building new ideas

• Is proactive, organised and excited by the challenge of starting something new

• Has experience or interest in management, operations, HR, coaching, employability, community work, marketing, fundraising or similar areas

• Can give a few hours a week to help shape a charity with huge potential

• Believes deeply in empowerment, dignity and inclusion

You don’t need to be an expert — just committed, thoughtful and ready to help build something transformative.

Your Impact

Your contribution will help create:

• A strong, values‑driven charity with solid foundations

• Programmes that help adults gain confidence, skills and direction

• A supportive volunteer community

• A culture rooted in empowerment, inclusion and personal growth

• A long‑lasting organisation capable of delivering life‑changing support

Your work becomes part of the backbone of a movement helping Londoners unlock their potential.

Ready to help build a charity that transforms lives?

If you’re passionate about people, purpose and community — and excited by the idea of helping launch a new organisation — we’d love to hear from you.

Lead with purpose. Shape our future. Help build a charity that changes lives.

Join us as a Volunteer Charity Management Team Member — and help London unlock its potential.

What experience do I need?

• You do not need any previous experience with disabled children or young people
• We ask that you are friendly, caring, reliable and able to make a commitment to visit a young person regularly.

What will I be doing?

You will volunteer within WECIL’s befriending service for disabled children/young people and their families. This involves:

• Spending time regularly with a disabled child or young person in their home or their local community.
• You will not be asked to administer medication or deliver personal care in this role.

Who am I responsible for?

• You are responsible for the safety and wellbeing of the child or young person you are linked with.
• All links are risk-assessed and carefully monitored by your Co-ordinator.

Who am I responsible to?

The parent/carer.

• You must ensure that the parent / carer’s reasonable instructions and guidance regarding the welfare of their child are adhered to and that clear communication is maintained.
• Feedback must be given to the parent/carer following a visit.

Your co-ordinator and Time2Share@WECIL.

• You must respond promptly to any contact from your co-ordinator.
• You are required to report monthly on any time spent with the child you are linked with, any activities undertaken, and to take part in the annual review.

How often will I be needed?

• We typically ask for volunteers to commit to 2-4 hours a week
• The days / times are agreed between the volunteer and the family.
• We ask for a minimum commitment of 6 months to ensure the child and their family are able to benefit fully from the relationship.

What about expenses?

• Volunteer travel expenses can be reimbursed on receipt of a claim form. You won’t be left out of pocket.

Time2Share@WECIL is committed to the safeguarding and welfare of children and young people and expects its staff and volunteers to share this commitment. Our first priority is to ensure the safety of the children we support. Time2Share@WECIL reserves the right to end a link without notice or giving reason

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Hospital Visitor Volunteer

Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate.  The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake. 

As a hospital volunteer, you might:

· hold drop-in sessions

· attend events and ward meetings at local facilities

· share information

· assist people to request advocacy support by completing a form online or calling our contact centre

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.

To find out more click “Apply Now”. 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Job Description

Volunteer SEO Strategy Manager

Job Title

Volunteer SEO Strategy Manager

Location

Fully Remote

Hours

Flexible dedication

Reporting To

Podcast Production Director

About Us

Tell My Truth and Shame the Devil C.I.C is a pioneering Podcast/YouTube Channel and healing membership organisation dedicated to providing a platform for survivors and whistleblowers to share lived experiences, expose systemic failures, and promote healing through culturally trauma-informed care.

We are a mission-driven, collective-focused C.I.C building a movement that combines healing, re-education, empowerment, and truth-based storytelling. Through our podcast, digital content, and community initiatives, we aim to challenge generational cycles, expose hidden truths, advocate for justice, and inspire transformation.

Our content focuses on:

• Survivors of CSA, RSA, CT, and CA stories
• Whistleblowers and retired experts
• Generational trauma and healing
• Youth empowerment and education
• Community transformation through honest storytelling

Job Purpose

The Volunteer SEO Strategy Manager will play a critical role in increasing the visibility, reach, and digital impact of our platform across search engines and online platforms.

You will be responsible for developing and implementing SEO strategies that help our podcast episodes, YouTube content, articles, campaigns, and educational resources reach wider audiences globally.

This role requires strategic thinking, creativity, research skills, digital awareness, organisation, and a passion for mission-driven storytelling and advocacy.

About the Role

The Volunteer SEO Strategy Manager will:

• Develop SEO strategies to increase website and content visibility
• Conduct keyword research related to:
  • whistleblowing
  • trauma healing
  • survivor advocacy
  • youth empowerment
  • institutional accountability
  • social justice topics
• Optimise podcast titles, descriptions, blog posts, YouTube content, and digital campaigns for search engines
• Research audience trends and search behaviours
• Support content discoverability across Google, YouTube, and social platforms
• Collaborate with content creators, editors, outreach teams, and production staff
• Monitor SEO performance and suggest improvements
• Help build long-term digital growth systems and audience engagement strategies

This role requires both analytical thinking and creativity, with the ability to ethically amplify sensitive, truth-based storytelling while respecting the organisation’s values and mission.

Main Responsibilities / Key Duties

• Develop and manage SEO strategies for podcast, YouTube, and website content
• Conduct keyword and competitor research
• Improve organic search rankings and audience reach
• Optimise metadata, titles, descriptions, tags, and website structure
• Analyse performance metrics and recommend growth opportunities
• Support content planning using SEO insights and audience trends
• Collaborate with media, outreach, and production teams
• Maintain organised tracking systems and reporting processes
• Help establish scalable SEO workflows and digital growth systems

Skills, Experience & Requirements

Essential Skills & Qualities

SEO & Digital Strategy

• Understanding of SEO principles and digital content optimisation
• Knowledge of keyword research and search trends
• Ability to analyse data and audience behaviour
• Strategic and creative thinker

Communication & Collaboration

• Strong written and verbal communication skills
• Ability to work collaboratively within a remote team
• Professional and mission-aligned communication style

Organisation & Systems

• Highly organised and detail-oriented
• Able to manage multiple projects and deadlines
• Proactive problem solver

Personal Attributes

• Self-motivated and resourceful
• Passionate about advocacy, healing, and social impact
• Resilient and adaptable
• Mission-driven with a genuine interest in truth-based storytelling
• Calm under pressure and solution-focused

Desirable Experience

Experience in any of the following areas is desirable but not essential:

• SEO strategy and content optimisation
• Digital marketing
• YouTube SEO
• Podcast growth strategy
• Blogging or website management
• Media production
• Journalism
• Social media strategy
• Analytics and reporting tools
• Advocacy campaigns or NGOs
• Creative workflow management

Lived experience, passion, determination, and alignment with our mission are equally valued.

What You Will Gain

• Founding role experience within a purpose-driven media organisation
• Opportunity to build and shape the organisation’s SEO and digital growth strategy from the ground up
• Direct involvement in a platform advocating for healing, justice, and truth
• Hands-on experience managing and scaling digital visibility and audience engagement
• Opportunity to expand your portfolio and leadership experience
• Long-term growth opportunities as the organisation expands globally
• Potential pathway into paid opportunities as funding and growth increase

We believe in collectivism over individualism. As the platform grows, your opportunities, influence, and impact grow with it.

Additional Notes

This role may not be suitable for individuals who:

• Prefer low-responsibility volunteer work
• Dislike analytics, tracking, or performance-based strategy
• Are seeking immediate paid employment
• Prefer avoiding strategic decision-making responsibilities
• Are uncomfortable working with sensitive or advocacy-related topics

Next Steps

Shortlisted applicants will be invited to participate in a practical discussion focused on SEO strategy, audience growth ideas, digital optimisation, and collaborative workflow planning.