Event assistant volunteer roles

Volunteer Executive Assistant to the CEO

Organization: Bright Futures & Hillel Bright Futures Trust Community Hub
Location: Croydon, South London (Office-based)
Time Commitment: Main office days - Monday, Wednesday, and Thursday/Online the remaining days (Potential Job Share available)
Start Date: Immediate (Following successful interview and reference checks)
Benefits: Free hot lunch, travel expenses, free training, and EAP support

About Us

Bright Futures and the Hillel Bright Futures Trust are proud to be South London's leading SEND community hub. Based in Croydon, we offer a vital range of education, training, and well-being services. We mainly serve children aged 4 to 19 years, extending up to 25 years for individuals with special educational needs and disabilities (SEND).

We are deeply family-centred. We firmly believe that "a happy parent is a happy child." Because we champion equal opportunity and community support, over 90% of our services are delivered completely free of charge. This life-changing charitable work is only possible through the dedication of our incredible team and volunteers.

The Opportunity

Are you looking to use your professional skills to make a real social impact? We are seeking a highly organized, proactive Volunteer Executive Assistant (EA) to support our Chief Executive Officer.

This rewarding role offers the chance to gain high-level experience in the charity sector. You will act as a central pillar across our organization, directly contributing to our growth and community outreach.

What You Will Do: arrange of business admin duties - 

• CEO Support: Manage diaries, schedule meetings, and handle administrative workflows.
• Project Assistance: Coordinate tasks for community initiatives to support free service delivery.
• Human Resources: Assist with volunteer onboarding records and training schedules.
• Fundraising Support: Help track grant applications and coordinate local fundraising events.
• Communications & Social Media: Create content using Canva and manage our active social media profiles.

What We Are Looking For

Essential Skills:

• Tech Literacy: Mastery of the full Microsoft Office Suite, including Microsoft Teams.
• Design Tools: Proficiency in Canva to create engaging social media and marketing graphics.
• Communication: Warm, professional written and verbal communication skills.
• Organisation: Excellent time management and the ability to manage diverse administrative tasks.

Desirable Criteria:

• Driving License: A clean, valid UK driving license is highly preferred.
• Background Checks: A current Enhanced DBS check is ideal, though we can arrange this for you.

Commitment & Flexibility

• We require a commitment on our core days: Monday, Wednesday, and Thursday. Online days: Tuesday and Friday (will consider job share across 3 days)
• We welcome applications from individuals looking for a job-share volunteer arrangement to cover these days.

What We Offer You

• Free Hot Lunch: Provided daily at our hub.
• Travel Expenses: Full reimbursement of reasonable travel costs.
• Well-being Support: Access to our Employee Assistance Programme (via Bright HR).
• Professional Development: Free targeted training where required to enhance your performance in the role.
• References: A high-quality reference upon successful completion of your placement.
• Environment: A friendly, supportive team environment making a genuine difference.

​Our next volunteer induction will be held in September 2026, so please apply before then to be able to join.

Action for Refugees in Lewisham works to relieve poverty and isolation amongst refugees, asylum seekers and other vulnerable migrants in Lewisham. At the Rainbow Club Saturday Supplementary School we aim to help children between the ages of 4 and 11 to improve their literacy, numeracy and social skills in a friendly and supportive environment.  We need your skills and enthusiasm to assist the teacher in the delivery of a literacy and numeracy class and work with other volunteers to develop a programme of recreational activities. The Rainbow Club runs on Saturday mornings during term-time.

Your duties will include:

• Arriving punctually for the 9am briefing by the Rainbow Club Headteacher;
• Working in a team with other volunteers and teachers to deliver literacy, numeracy, arts, sport activities – this includes ensuring children remain engaged throughout the lesson and carry out set tasks as instructed by the teacher;
• Working one-to-one with specific children if and when required;
• Filing classroom work and homework in children’s individual files and keeping all materials and resources tidy and properly stored;
• Liaising with parents as and when required for example distributing leaflets and news about future meetings and events and also assisting with parents' day;
• Following the teacher’s policies on discipline and classroom management;
• Supervising the children during break times;
• Supporting the children during class trips;
• Ensuring classrooms are clean and tidy at the end of each day – this may include being part of a regular team rota;
• Providing feedback and comments to the Rainbow Club Headteacher when required.

Job Title: IT Assistant
Location: Remote (UK-based)
Employment Type: 12 hours per week (6 Hours per Day)

About QuilomboUK

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. 

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. 

To learn more about our impactful work at Quilombo UK, we encourage you to explore our website and YouTube channel. 

Join us in leading positive change!

About the position

The IT support role is vital to the organisation, as they will have the responsibility for the maintenance of the technical appliances used in the organisation. The IT support will not be required to come in on a weekly basis, but upon request as for when it is needed. The main tasks for the IT support will be reassuring all technical appliances are updates, responding to potential breakdowns and assuring electrical safety. Technical skills are required, in addition to flexibility, as they would need to quickly respond to potential breakdowns etc.

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Ensure all computers and other electrical equipment is updated.

• Ensure the safety of electrical equipment.

• Respond to breakdowns of electrical equipment.

• Assist in the functions of IT-packages.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential

• IT skills

• Health and Safety of electrical equipment

• Knowledge about different IT-packages

• Has ability to deliver tasks in a timely manner

• Handles difficult situations well

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

About the Role 

We are Buttons & Bubbles C.I.C. We aim to increase inclusion and representation for the disability community across society. We have several different services including bespoke characters, workshops, free resources, events, sensory trails and more. 

As we continue to grow, we are on a mission to make finding and accessing information around everything to do with disability easier. Hence, we're putting together a brand-new team of volunteers who are passionate about content and using the power of social media for good

Who Are We Looking For?

·Someone who is passionate about our mission of inclusion, representation, and belonging.

·Having social media skills is helpful, but enthusiasm for creating and editing content, building online communities, and supporting our digital presence is essential.

·You should enjoy research, taking on challenges, and bringing a creative mindset to your work.

·Be willing to learn or have knowledge of editing and posting videos.

·Be able to support our online initiatives while collaborating with our team.

What Do We Expect?

·Must be willing to undertake our training programme, which will be completed virtually at a time that suits you.

·Sign our volunteer contract. (If you disagree with anything in it, please discuss it with us; we’re happy to make small changes where appropriate.)

·Have a positive attitude toward disability and illness.

Benefits of Volunteering with Buttons & Bubbles C.I.C 

·Make a difference in your community. 

·Have a positive impact on people’s lives. 

· Develop your current skills and gain new ones. 

· Demonstrate your commitment and reliability to future employers. 

· Show your ability to balance and manage your time effectively. 

· Build your confidence. 

· Explore new areas of interest by taking on additional tasks if you wish. 

 Video Editor

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. To learn more about our impactful work at Quilombo UK, we encourage you to explore our website and YouTube channel. 

Join us in leading positive change!

About the position

The Video Editor Assistant will help coordinate all video and podcast production activities, supporting the design and delivery of high-quality content across various platforms. This role provides flexibility and autonomy, with opportunities for professional growth and development.

Location: Remote

Main Responsibilities

• Prepare and edit diverse video content for social media, including documentaries, promos and highlight videos.

• Adhere to a clear and comprehensive system for content files and archives.

• Assist in post-production-related tasks as needed.

• Contribute to the creative process of production of videos, by sharing ideas and discussing themes and directions of projects 

• Prepare and edit footage to uphold brand style 

• Find scripts and other source materials for video and podcast projects.

• Maintain a clear and comprehensive system for content files and archives.

• Assist in production-related tasks as needed.

• Monitor post-production processes to ensure accurate completion of details.

• Edit video content for various platforms, including web, social media, and broadcast.

• Collaborate with the creative team to develop and execute the visual style and narrative structure of video projects.

• Apply sound effects, music, graphics, and special effects to enhance the final product.

• Ensure all video content adheres to brand guidelines and quality standards.

• Manage and maintain video and podcast files, ensuring proper storage and organization.

• Meet deadlines and manage multiple projects simultaneously.

 Essential

• Demonstrate experience with Adobe Premier Pro

• Experience with Final Cut, Da Vinci Resolve  and Avid (not essential, but an advantage).

• Demonstrate some video production experience 

• Strong communication and interpersonal skills 

• Flexibility and openness to work on a variety of tasks 

• Focused, organized and able to prioritize and execute tasks independently 

• Passion in martial arts is preferable, although not a must

• Well-organized, proactive, self-starter, and able to deliver tasks efficiently.

• Good time-management skills.

Desirable

• Bachelor’s degree in film studies, Cinematography, or a related field.

• Experience with colour correction and sound design.

• Familiarity with graphic design software such as Adobe After Effects and Photoshop.

• Experience in a fast-paced production environment.

• Knowledge of podcast production and editing.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

About the Role 

We are Buttons & Bubbles C.I.C. We aim to increase inclusion and representation for the disabled community across society. We have several different services including bespoke characters, workshops, free resources, events, sensory trails and more. 

As we continue to grow, we are on a mission to make finding and accessing information around everything to do with disability easier. Hence, we're putting together a brand-new team of volunteers who are passionate about content and using the power of social media for good

Who Are We Looking For?

·Someone who is passionate about our mission of inclusion, representation, and belonging.

·Having social media skills is helpful, but enthusiasm for creating and editing content, building online communities, and supporting our digital presence is essential.

·You should enjoy research, taking on challenges, and bringing a creative mindset to your work.

·Be willing to learn or have knowledge of editing and posting videos.

·Be able to support our online initiatives while collaborating with our team.

What Do We Expect?

·Must be willing to undertake our training programme, which will be completed virtually at a time that suits you.

·Have a DBS check (preferably be on the update service) or be willing to complete one with us.

·Sign our volunteer contract. (If you disagree with anything in it, please discuss it with us; we’re happy to make small changes where appropriate.)

·Have a positive attitude toward disability and illness.

Benefits of Volunteering with Buttons & Bubbles C.I.C 

·Make a difference in your community. 

·Have a positive impact on people’s lives. 

· Develop your current skills and gain new ones. 

· Demonstrate your commitment and reliability to future employers. 

· Show your ability to balance and manage your time effectively. 

· Build your confidence. 

· Explore new areas of interest by taking on additional tasks if you wish. 

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons.

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace

Join us in leading positive change!

About the position

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Study design briefs and determine requirements.
• Schedule projects and define budget constraints.
• Conceptualize visuals based on requirements.
• Prepare rough drafts and present ideas.
• Develop illustrations, logos and other designs using software or by hand.
• Use the appropriate colours and layouts for each graphic.
• Work with copywriters and creative director to produce final design.
• Test graphics across various media.
• Amend designs after feedback.
• Ensure final graphics and layouts are visually appealing and on-brand.
• General tasks
• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential

• Proven graphic designing experience.
• A portfolio of illustrations or another graphics / CV
• Familiarity with design software and technologies (such as Photoshop, Illustrator, Adobe Suite)
• Flexibility and openness to work on a variety of tasks.
• Focused, organised and able to prioritise and execute tasks independently.
• To show professionalism at all levels and in all environments
• Strong team player
• A keen eye for aesthetics and details
• Excellent communication skills
• Degree in Design, Fine Arts or related field is a plus.

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Job Title: Bid Writer Assistant                                                                         

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Bid Writer to support Quilombo UK in securing vital funding and resources to further our mission. This remote volunteer role is ideal for someone who is passionate about community impact, writing, and making a meaningful difference in the Third Sector. You'll work with a supportive team, gain hands-on experience in funding applications, and help shape the sustainability of impactful community programmes.

Position Overview:
The Bid Writer Assistant plays a key role in researching, drafting, and editing compelling proposals and funding applications for various projects run by Quilombo UK. The role involves close collaboration with department leads, collecting relevant data, and ensuring submissions align with organisational goals and funder expectations. It offers the flexibility to work independently, with the support of experienced professionals and tailored training where required.

Key Responsibilities:

Proposal & Bid Development:

• Research, draft, and edit funding proposals tailored to specific grants, donors, and partners.

• Review and refine existing proposals to ensure clarity, compliance, and impact.

• Collaborate with internal teams to gather relevant content, project insights, and financial information for bids.

• Develop supporting documents and presentations to accompany applications.

Strategic Input & Collaboration:

• Contribute to the bid strategy, suggesting creative and relevant ideas aligned with organisational goals.

• Maintain and manage a structured “bid plan” with timelines, approval processes, and submission deadlines.

• Liaise with HR, Finance, Marketing, and Project teams to align bid content with current projects and strategic direction.

Reporting & Organisation:

• Ensure accurate tracking and reporting of bid statuses.

• Organise bid-related documentation, supporting strong internal knowledge management.

Required Qualifications:

Education:

• Bachelor’s degree or equivalent experience in English, Communications, Business, or related fields.

Experience:

• Prior experience writing funding proposals or grant applications.

• Familiarity with fundraising, community initiatives, or nonprofit funding is desirable.

Skills:

• Strong written communication and persuasive writing skills.

• High attention to detail, organisation, and ability to meet tight deadlines.

• Proficiency in Microsoft Word; Excel knowledge is a plus.

• Confidence in researching, planning, and collaborating across teams.

• Ability to work independently and maintain professionalism and confidentiality.

Benefits:

• Gain real-world experience in nonprofit fundraising and proposal writing.

• Work with a collaborative and values-driven team.

• Receive feedback and development opportunities in bid strategy and funding.

• Build a strong portfolio of written proposals and funding successes.

• Flexible working hours with full remote access.

• Reimbursement of travel expenses if attending occasional in-person meetings.

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

Hertfordshire’s Family Centre Service brings children’s centres, health visiting and school nursing together, to provide a more joined-up service for children, young people, and their families.

The centres deliver a range of support groups and activities for children and their families to help them be healthy, grow and develop. To make it easy for families to fit sessions and services around their busy lives, access is available from any Hertfordshire Family centre. We have locations across the entire county so please do enquire ensuring you have provided your postcode. 

Main Tasks/ Responsibilities/ Activities

To support Public Health Nursing teams by helping parents use baby weighing equipment in a welcoming and safe environment.

Key Responsibilities:

· Welcome parents, carers, and babies to the self-weigh session in a friendly and approachable way.

· Explain how to use the weighing equipment safely and accurately (training provided).

· Support parents to record their baby’s weight on growth charts or apps as appropriate.

· Ensure the weighing area is safe, clean, and ready for families to use.

· Provide reassurance and encouragement to parents and carers.

· Signpost any questions or concerns about a baby’s health or development to a Family Centre staff member

Skills / Abilities / Experience / Qualities

· Friendly, patient, and approachable.

· Good communication and listening skills.

· Confident in supporting parents to use simple equipment (training given).

· Reliable, punctual, and able to work as part of a team.

· Respectful and non-judgemental towards all families.

Training / Support

· A full induction to the service and specific site will be provided.

· Requirement to undertake One YMCA online training courses

· To understand and implement One YMCA’s policies.

· Ongoing support and regular 1:1 meetings

· Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

· Undergo enhanced DBS check

· X2 References required

· Undertake additional training as and when required

· We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

Are you looking for a pivotal role in a diverse, groundbreaking charity? Join Hidayah as our next treasurer on the Board of Trustees. 

Hidayah is a volunteer-led organisation supporting LGBTQ+ Muslims through community support, advocacy, education, and wellbeing initiatives.

The treasurer carries out Hidayah’s financial responsibilities, files reports, and presents regularly to the Board of Trustees. 

What do we specifically expect of this role?

• To take accountability for the bank account and to be an authorised signatory.

• To present financial updates at Trustee meetings and to devolve budgets where necessary.

• To ensure adherence to budgets.

• To present a predicted target and actual budget for the year.

• To work with the chair to give breakdowns of costings for fundraising bids and for events/activities/paid members of staff.

• To create the annual year-end financial report for the Charity Commission.

• To seek out revenue opportunities within the limits of Hidayah’s activities.

• To document how restricted and unrestricted funds are spent, including reports for grant funders.

• To approach organisations for donations and sponsorship opportunities.

• To increase revenue through public donations (online and actual) and to be proactive in doing this.

• To work with other Trustees to plan income-generating activities.

How much commitment is required?

This role requires a minimum commitment of 4–5 hours per week, with additional time required during busy periods or organisational activities. The following commitments are in place for all Hidayah Trustees:

• To be able to attend all Trustee meetings.

• To deliver a comprehensive report at each Board meeting with updates, completing actions in time;

• To aim to attend all other meetings as necessary, including the annual Strategy Day, annual General Meeting and (where geography permits) Hidayah events.

• To help to fundraise for and advertise any Hidayah events and fundraising drives.

• To be part of a communications group (via Discord) to keep up to date with Hidayah developments.

• To contribute to and to maintain the administration of our file-sharing system, Google Drive, so it is always up-to-date with clear records, templates, and forms.

• To check emails and to respond when needed.

• Line managing the finance assistant, including regular 121 meetings.

• Enthusiasm, dedication, responsiveness, flexibility, and eagerness in supporting the aims, vision, and mission of Hidayah.

• To contribute to the Charity Commission's annual report once a year.

• The role is subject to a 6-month probationary period.

• To read new Hidayah policies and initiatives.

• To read, understand, and agree with the constitution of Hidayah (available on the website).

What do we expect from a treasurer?

Please note that you must agree with and fit the essential criteria below to be eligible to volunteer in this role:

Knowledge & Experience:

• Educated to degree level or has experience which demonstrates equivalent analytical ability.

• Knowledge of quality assurance systems and their benefits for the voluntary sector.

• Knowledge of good governance procedures for the voluntary sector.

• Experience of budget management, preferably in the charity sector, but applicable to other sectors.

• High level of numeracy and close attention to detail.

• Basic AAT (Association of Accounting Technicians) experience is desirable but not essential.

Skills & Attributes

• Ability or willingness to learn line managing, developing, coaching, and motivating volunteers.

• Working and influencing at both a strategic and operational level, ensuring excellent working relationships with trustees and volunteers.

• A self-starter who can maintain their workload with minimal supervision.

• Friendliness, enthusiasm, dedication, responsiveness, flexibility, and eagerness in supporting the aims, vision, and mission of Hidayah.

• Ability to respond to conflict situations (if needed) with professionalism, adhering to Hidayah’s policies.

• Ability to handle and learn filing, online banking, and finance systems, including Google Drive and Sage.

What benefits do I get from this role?

• Contributing to Hidayah’s cause, with the opportunity to make a meaningful impact within LGBTQI+ Muslim communities.

• Strategic leadership experience and development of charity governance skills.

• Opportunity to expand your professional and community networks. 

• Experience working with a passionate and supportive volunteer team. 

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

Role Summary

The Operations Analyst is responsible for measuring, analyzing, and optimizing the organization’s
internal operations to improve efficiency, accountability, and overall performance. This role focuses on operational systems development, process evaluation, workflow optimization, and organizational effectiveness, enabling leadership to make informed decisions and ensuring that the organization’s activities are structured, scalable, and effective.

While analytical skills are essential, this is not a traditional Data Analyst role. The emphasis is on understanding how systems, teams, and workflows function, and using insight to design and improve operational structures, not just analyze datasets.

The Operations Analyst does not execute or enforce tasks, but plays a critical role in diagnosing
operational challenges and recommending actionable, system-level solutions.

REQUIRED SKILLS AND COMPETENCIES:
Technical Skills
Strong proficiency in:

• Google Sheets / Microsoft Excel
• Data tracking and reporting tools
• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability
• Ability to identify patterns, trends, and inefficiencies
• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise, and actionable format
• Strong written communication for reporting

Organizational Awareness

• Understanding of how teams and workflows interact
• Ability to think in systems, not just tasks

PREFERRED QUALIFICATIONS (NOT MANDATORY):

• Background in Operations, Business Administration, or related fields
• Previous experience in Operations analysis, project tracking, or process improvement roles
• (Experience working in remote or volunteer-based organizations is an advantage)

CORE OBJECTIVES:

• Provide clear visibility into operational performance and system effectiveness
• Identify inefficiencies, bottlenecks, and structural gaps in workflows and processes
• Recommend practical, system-level improvements (not just data observations)
• Support leadership with structured insights that drive operational decisions
• Strengthen accountability, clarity, and scalability across the organization’s operations

KEY RESPONSIBILITIES:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets, Airtable) to support operational visibility
• Monitor key operational metrics across departments, including:
  • Volunteer recruitment and onboarding timelines
  • Task completion rates across teams
  • Program and project delivery timelines
• Ensure data is accurate, relevant, and structured to inform operational decisions (not just reporting)

2. Reporting & Operational Insights

• Prepare weekly or bi-weekly operational reports for leadership
• Go beyond reporting by clearly highlighting:
  • Root causes of inefficiencies
  • System and workflow gaps
  • Operational risks
• Translate data and observations into clear, actionable, system-focused recommendations

3. Process Analysis & Workflow Design

• Document and map existing workflows across functions (HR, Programs, Operations, etc.)
• Analyze how work actually flows across teams—not just what is recorded in data
• Identify bottlenecks

✅ The Operations Analyst WILL:

❌ The Operations Analyst WILL NOT:

○ Redundant or unclear steps
○ Structural and communication gaps
● Recommend and help design improved workflows, structures, and operational systems

4. Risk Identification & Escalation
● Proactively identify and flag:
○ Process breakdowns
○ Structural inefficiencies
○ Delivery risks linked to poor workflows or unclear ownership
● Escalate findings with clear operational context and suggested solutions

5. Systems & Process Optimization
● Lead efforts in operational systems improvement, including:
○ Workflow restructuring
○ Standardization of processes and templates
○ Introduction of more efficient tracking and coordination systems
● Continuously evaluate how systems function in practice and recommend refinements

6. Cross-Functional Collaboration
● Work closely with:
○ HR Team (for recruitment and onboarding systems)
○ Team Leads (for workflow and delivery structures)
○ Operations Coordinators / Executive Assistants (for execution visibility)
● Bridge the gap between how work is designed and how it is executed

SCOPE AND BOUNDARIES FOR THE ROLE:
To ensure clarity and proper role alignment:

• Analyze workflows, systems, and operational performance
• Design and recommend process and system improvements
• Provide structured insights that inform operational decisions
• Function as a Data Analyst focused solely on datasets and reporting
• Be limited to producing reports without contributing to process improvement and system design
• Manage or supervise team members
• Enforce task completion or handle administrative coordination

WORKING RELATIONSHIP:
The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination
• Support decision-making but will not replace leadership authority
• Work collaboratively across all teams while maintaining objectivity and independence

KEY PERFORMANCE INDICATORS (KPIs)
Success in this role will be measured by:

• Quality and impact of operational insights and recommendations
• Measurable improvements in workflow efficiency and system effectiveness
• Reduction in process bottlenecks and delays
• Clarity and usability of operational tracking systems
• Contribution to scalable and well-structured operational processes

What Success Looks Like in This Role:
Within the first 60–90 days, the Operations Analyst should:

• Establish a functional and structured operations tracking system
• Deliver insight-driven reports that highlight system-level issues (not just data summaries)
• Identify and recommend improvements to at least 2–3 key operational workflows
• Provide leadership with clear visibility into how operations actually function and where improvements are needed

Additional Notes

• This is a strategic operations role, not a purely analytical or reporting position
• Ideal for individuals who are passionate about:
  • Improving how organizations function
  • Designing better systems and workflows
  • Driving efficiency through structure and clarity

Important to be clear:

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

What experience do I need?

• You do not need any previous experience with disabled children or young people
• We ask that you are friendly, caring, reliable and able to make a commitment to visit a young person regularly.

What will I be doing?

You will volunteer within WECIL’s befriending service for disabled children/young people and their families. This involves:

• Spending time regularly with a disabled child or young person in their home or their local community.
• You will not be asked to administer medication or deliver personal care in this role.

Who am I responsible for?

• You are responsible for the safety and wellbeing of the child or young person you are linked with.
• All links are risk-assessed and carefully monitored by your Co-ordinator.

Who am I responsible to?

The parent/carer.

• You must ensure that the parent / carer’s reasonable instructions and guidance regarding the welfare of their child are adhered to and that clear communication is maintained.
• Feedback must be given to the parent/carer following a visit.

Your co-ordinator and Time2Share@WECIL.

• You must respond promptly to any contact from your co-ordinator.
• You are required to report monthly on any time spent with the child you are linked with, any activities undertaken, and to take part in the annual review.

How often will I be needed?

• We typically ask for volunteers to commit to 2-4 hours a week
• The days / times are agreed between the volunteer and the family.
• We ask for a minimum commitment of 6 months to ensure the child and their family are able to benefit fully from the relationship.

What about expenses?

• Volunteer travel expenses can be reimbursed on receipt of a claim form. You won’t be left out of pocket.

Time2Share@WECIL is committed to the safeguarding and welfare of children and young people and expects its staff and volunteers to share this commitment. Our first priority is to ensure the safety of the children we support. Time2Share@WECIL reserves the right to end a link without notice or giving reason