Member services manager volunteer roles

About the Role

This is an exciting opportunity to join a distinctive and values-driven organisation. We are seeking a new Treasurer to join the Board of Trustees and play a crucial role in supporting the organisation’s sustainable future. While prior knowledge of brain injury is not required, the Treasurer is expected to demonstrate an interest in  brain injury, as well as in the Headway community, and to share the organisation’s mission and values.

The Treasurer will lead on the financial strategy, work closely with the Director of Finance, ensuring that financial insight informs the Board’s strategic thinking. This will include thorough pre-review of financial reports ahead of each Board meeting, chairing Finance & Audit Committee meetings, and presenting financial reports to the Board and at the AGM.

The role holder, will support the Board in fulfilling its responsibilities for the charity’s ambitious strategy and governance. They will work collaboratively with fellow Trustees and provide guidance to the Director of Finance and Chief Executive on the strategic management of finances.

Other

Apply the Headway London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

OVERALL PURPOSE OF ROLE

MAIN ACTIVITIES AND RESPONSIBILITIES

Using the voluntary working practices, policies, procedures and values set by Alex TLC, work with paid staff to ensure the charity shop business is run accordingly.

Work to the high standards expected at all Alex TLC shop premises according to the requests of the Shop Manager.

Work as a team member, taking full responsibility for all shop duties undertaken.

Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.

CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL)

Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.

TECHNICAL RESPONSIBILITIES

Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Training is provided.

OTHER FEATURES OF JOB

Hours of work are according to those agreed between yourself and the Shop Manager.

Opportunity for paid employment in our charity shops.

Opportunity to attend the Alex TLC Community Weekend and meet sufferers of leukodystrophy and their families. Volunteers assist in the running of activities during the Weekend and attend the social events included.

LOCATION

South East London Alex TLC charity shop premises.

PERSON SPECIFICATION

EDUCATION, QUALIFICATIONS AND TRAINING

DESIRABLE:

· GCSE, ‘O’ Level or equivalent Mathematics and English Language

· customer service

EXPERIENCE

DESIRABLE:

· Willingness to learn about leukodystrophy and the challenges our beneficiairies face

· charity shop or other retail

WORK BASED COMPETENCIES

DESIRABLE:

· Good customer service skills

· Good telephone skills

· Good writing skill

· Good numerical ability

· Good organisational ability

· Flair for display

· Computer literacy

BEHAVIOURAL COMPETENCIES

ESSENTIAL:

· Motivated

· Honest

· Committed

· Ability to work in a team

DESIRABLE:

· Enthusiastic

· Articulate

· Calm under pressure

· Methodical

· Resourceful

· Commercial acumen

We are only able to accept applications from UK residents.

Do you want to be inspired by the impact of education? Schools across Reading are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

OVERALL PURPOSE

Overall Responsibility for Co-ordinating the service delivery and impact measurement of a chosen WFRC Project on a day-to-day basis.

This is an exciting and unique opportunity to be instrumental in the growth and development of a fast-growing women & children’s charity. We are looking for someone to be an integral part of our team by ‘masterminding’ all aspects of running a chosen community project.

With your positive approach, you will enjoy working proactively and have the ability to juggle multiple tasks and respond to the day to day needs of the programme. You will be a confident communicator with the ability to build rapport and get conversations going with a wide range of people. You will lead and coordinate a team of volunteers in the implementation and provision of a responsive, high quality and service user-focused project. Please note that this is an unpaid voluntary role, however, volunteer expenses will be covered for the right candidate.

 OPERATIONAL TASKS

Project Implementation & Delivery:

· Collaborate with stakeholders to define project scope, objectives, and deliverables.

· Develop detailed project plans, timelines, and resource allocations to guide project execution.

· Lead project team and facilitate effective communication and collaboration among team members.

· Assign tasks, set priorities, and ensure that project milestones and deadlines are met.

· Identify potential risks and obstacles to project success and develop mitigation strategies.

· Coordinate the allocation of resources, including budget, personnel, and materials, to support project activities.

· Optimise resource utilisation and identify opportunities for cost savings or efficiencies.

· Communicate project status, updates, and outcomes to internal and external stakeholders.

· Establish and implement quality assurance processes to ensure that project deliverables meet established standards and requirements.

· Maintain accurate and up-to-date project documentation, including project plans, schedules, budgets, and reports.

· Prepare and present project status reports, dashboards, and presentations to senior management and stakeholders.

 Volunteer Management:

®  To oversee recruitment, induction and training of all new project volunteers.

®  To supervise, performance manage, appraise and support the professional development of project volunteers.

®  To communicate regularly with volunteers via phone, emails, and other means of communication.

®  To manage and authorize volunteer expenses.

®  To recognize and appreciate volunteers’ efforts.

Evaluation, Monitoring & Performance:

® To set up monitoring and evaluation systems and ensure volunteer compliance.

® To produce quarterly and ad hoc performance reports.

® To monitor performance regularly, taking action where under-performance is identified in liaison with management.

Personnel & Training & Communication:

® To identify training needs and undertake "in-house" and external training as requested and approved by line manager.

® To develop one’s own professional growth with input from line manager.

SPECIFIC COMPETENCIES

Essential Skills & Experience:

· Strong understanding of project management methodologies, tools, and best practices.

· Excellent written & verbal communication, leadership, and interpersonal skills.

· Ability to work effectively in a team environment and collaborate with diverse stakeholders.

· Strong problem-solving and decision-making abilities, with a proactive and results-oriented mindset.

· Experience in the non-profit sector or with social impact projects is preferred but not required.

· Strong office administration skills, with experience in overseeing office operations.

· Ability to manage multiple priorities, work independently, and meet deadlines.

· Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access).

Do you want to be inspired by the impact of education? Schools across West Berkshire are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Do you want to be inspired by the impact of education? Schools across Hampshire are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Help Shape Healthier Futures for Children and Families

Can you help drive the future success of a growing national charity?

HENRY (Health, Exercise, Nutrition for the Really Young) is seeking passionate and strategic individuals to join our Board of Trustees at an exciting point in our journey.

For over 15 years, HENRY has worked alongside parents, carers, communities and professionals to give babies and young children the healthiest possible start in life. Our evidence-based programmes, training and support help families build healthy habits, strengthen relationships and improve long-term wellbeing, particularly in communities experiencing the greatest health inequalities.

Today, HENRY supports more than 21,000 families every year and trains professionals across health and early years services nationwide. Last year alone:

• 21,662 families received support through our programmes, workshops and one-to-one services
• 9,608 parents and babies benefited from infant feeding support
• 88% of participants reported leading a healthier family lifestyle
• 96% rated our programmes and workshops as good or great
• 35% of families we supported were from the most deprived communities in the UK

As we work towards our vision of a healthy and happy start for every baby and child, we are entering a new phase of growth and development. Our ambitious 2030 strategy focuses on expanding our reach, strengthening sustainability, increasing our influence, and maintaining quality and impact as we grow.

About the Role

As a Trustee, you will play a key role in shaping HENRY's future. Working alongside fellow Board members, you will provide strategic leadership, support good governance, oversee organisational sustainability and help ensure we continue delivering meaningful impact for families across the UK.

This is a strategic, non-operational role that offers the opportunity to contribute your expertise while making a lasting difference to children's lives.

Who We're Looking For

We are particularly interested in individuals with experience in:

• Marketing and Communications
• Income Generation and Fundraising
• Legal and Contractual Matters

We also welcome candidates with:

• Previous trustee or governance experience
• Experience of scaling organisations
• Knowledge of early years, health or family services
• Relevant lived experience
• A strong commitment to equality, diversity and inclusion

Why Join HENRY?

Joining our Board is both a responsibility and a rewarding opportunity to create lasting social impact.

As a Trustee, you will:

• Help tackle health inequalities affecting babies and young children
• Influence the strategic direction of a respected national charity
• Develop your leadership, governance and board-level experience
• Work alongside a collaborative and experienced Board and executive team
• Gain insight into a charity delivering impact at scale across the UK

We are committed to building a diverse Board that reflects the communities we serve and encourage applications from people of all backgrounds aged 18 and over.

If you share our belief that every child deserves the best possible start in life, we'd love to hear from you and explore how your skills and experience can help shape HENRY's next chapter.

Ready to make a difference? Read our attached Trustee Recruitment Pack and click 'redirect to recruiter' to be forwarded to our application portal. 

Closing date: 9am Wednesday 19th August 2026
Interviews: week commencing 14th September 2026

HENRY is committed to safer recruitment and safeguarding. As a result, all successful trustee applicants will be required to complete a DBS check.

Do you want to be inspired by the impact of education? Schools across Derby and the surrounding area are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up

Do you want to be inspired by the impact of education? Schools across Slough and the surrounding area are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Do you want to be inspired by the impact of education? Schools across Medway are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Do you want to be inspired by the impact of education? Schools across Portsmouth are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers.  A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.

Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility!  It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis.  So, it's vital that we have the right people on hand and that's where you come in!

If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person.  We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.

Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people! 

Role overview: 

 As is typical of working with the community, no one day is the same.  As such, the role may include, but is not limited to: 

• Opening the site ready for business and helping to prepare the shop 
• Closing the shop at the end of the day 
• Greeting customers and acting as a friendly, supportive and welcoming face 
• Supporting customers to work out what they need, and to hire the equipmen
• Keeping the site looking presentable and welcoming
• Handling cash and taking card payments
• Supporting people to sign up as Shopmobility members and to join Equal Lives as members
• Responding to queries on social media, email and telephone
• Taking future bookings for the equipment 
• Cleaning and maintenance of vehicles when they’re returned 
• Marketing and promoting the shop 
• Some other occasional ad hoc tasks as required such as signposting to our other services or other organisations

We’ll give you: 

• Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection 
• The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
• An accessible city centre location 
• A variety of activities to challenge you and develop your skills 
• The opportunity to take on additional responsibilities as you gain experience 
• Specific tasks focusing on the skills you want to gain 
• A friendly and supportive team of staff and volunteers 
• A mapped out plan of personal development to help you evidence your professional progression

You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills. 

If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you. 

Volunteering Arrangements 

 The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.

All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.

New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff 

Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details. 

Volunteers are required to adhere to the organisation’s policies and practice guidelines. 

Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs. 

Person specification 

• Honesty
• An ability to be empathic, whilst maintaining professional boundaries 
• Reliability, and only committing to a level of volunteering which is realistic 
• Good interpersonal skills 
• The ability to be non-judgemental 
• Good verbal and written communication skills 
• Excellent listening skills 
• Commitment to attend training courses and team meetings 
• Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
• Dedicated to the empowerment of Disabled people 

Do you want to be inspired by the impact of education? Schools across Surrey are looking for skilled volunteers to support education by becoming school governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

• Ensuring accountability
• Providing support and challenge to the schools senior leadership team
• Monitoring and evaluating the school’s progress
• Budgetary allocation and control
• Shaping plans for school improvement and overseeing their implementation
• Setting the school’s aims and values
• Appointing senior members of staff including the Head Teacher

The governing body is usually split in to a small number of committees, each responsible for one area such as finance or pupil achievement. These committees will meet separately from the main governing body to discuss relevant issues in more detail. Discussion is then fed back at a full governing body meeting.

A school governing body is made up of representatives from the school, the parents, the local authority and the local community.

What are we looking for?

You don’t need any specific skills or experience to be a school governor. You must be over 18, but you don’t need to be a parent or have experience working in education. Often, it’s the outside perspective you can bring that a school needs.

Professional experience in areas such as HR, finance, law, or project management are all useful to a school. But soft skills such as leadership, communication, and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend. 

As a governor, you can visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a school governor is a challenging but rewarding role. As part of the governing board, you’ll:

• help schools overcome challenges to ensure a bright future for children in your community
• work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network
• gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

Will you share your counselling or psychotherapy skills as a counsellor or therapist to join an online counselling service for patients and families affected by a chronic pain condition (Complex Regional Pain Syndrome)?

We're looking for 3 qualified counsellors, psychotherapists or psychologists volunteers ideally with some experience of working with chronic pain patients or lived experience of chronic illness, who may want to volunteer their skills supporting our adult service users (aged 18 & over) and help us to continue developing a mental health support service. 

As a Volunteer Counsellor/Therapist you’ll be providing remote counselling/therapy support services to adults aged 18 and over many of whom are isolated and in need of mental health services. You’ll be providing one-to-one counselling/therapy sessions online via Zoom or by phone. With your recognised counselling qualifications and experience you will be an asset to our small charity and to our services users.  

Depending on your qualifications, skills and experience, our volunteer counsellors / therapists provide person centred counselling (general talking counselling) or integrative counselling, or specialist services such as Cognitive Behavioural Therapy (CBT), ACT, CFT and EMDR for CRPS patients, or their families & close relatives.

People will be referred both by health or legal professionals as well as having patients and carers themselves referring into to the service.

In this role you’ll be able to develop your counselling and therapy skills, organisation, communication and team working skills.

Most importantly you’ll be providing essential services that help make sure no one has to face CRPS alone. Be the hope for CRPS.

What the role involves

This role may vary depending on needs, but is likely to include:

• Undertake client assessments following triage by Clinical Lead, followed by counselling / therapy (via Zoom or phone) to our clients, offering up to 20 sessions for each client plus a check in and 4 psychometric assessments

• Providing one-to-one counselling sessions to clients aged 18 & over

• Update our database with the client’s information, sessional notes and session attendance

• Maintain succinct, relevant session notes and store these confidentially and securely in acccordahce with GDPR

• Attending and participating in monthly group supervision support of 1.5 hours a month

• Attend CPD training to ensure your knowledge stays current

• Participating in volunteer meetings
• Maintaining client confidentiality, upholding data protection and equal opportunities principles

We can support you to develop the skills you need for this role, including a full induction. You will have a chance to discuss your role and any additional needs with us. We can offer you a supervisor as well as expenses for annual insurance and an external supervisor if required.

What you need for this role

Essential

• Be a member (including student membership) of one of the recognised membership organisations (see below)
• Level 4 Diploma level qualifications as a minimum (unfortunately no students at this time), Degree or Masters in Counselling, Counselling/Clinical Psychology, Psychotherapy, Art Therapy, EMDR 
• Minimum of 100 hours supervised
• Proof of professional indemnity insurance annually - we may consider paying this as an expense but commitment to the charity is required
• A valid DBS certificate (enhanced version), which is less than three years old and renewed every three years (the charity can provide where necessary)
• Able to keep people’s personal data safe

• Willing and able to provide counselling via Zoom from a private location with a stable WiFi connection

• Able to support a minimum of 3 clients a week, being three hours of your time for therapy sessions plus time for administration and attending group supervision for 1.5 hours a month. We ideally hope you to offer the charity a minimum commitment of six months.

Desirable

• Knowledge of chronic pain or Complex Regional Pain Syndrome
• Previous experience as a chronic pain or CRPS counsellor or psychologist 
• Committed to our values
• Willing to develop skills and experience
• Enjoy working as part of a team
• Effective administration skills, planning and organisation skills
• Approachable, presentable, enthusiastic

Once we’ve assessed your application, you may be invited for interview. If you are successful, we will arrange for you to have an enhanced Disclosure and Barring Service DBS or Protecting Vulnerable Groups (PVG) check.

Recognised Organisations You Must Be A Member of:

• British Association for Counsellors and Psychotherapists (BACP)
• British Association for Behavioural and Cognitive Psychotherapists (BABCP)
• EMDR Association UK
• Complimentary and Natural Healthcare Council (CNHC)
• British Psychological Society
• General Hypnotherapy Register (GHR)
• British Society for Clinical Hypnotherapists (BSCH)
• National Council for Hypnotherapists (NCH)
• United Kingdom Council for Psychotherapy (UKCP)
• The National Hypnotherapy Society (HS)
• National Counselling Society (NCS)
• Health & Care Professions Council (HCPC)
• The Association for Professional Hypnosis and Psychotherapy (APHP)
• National Register of Hypnotherapists & Psychotherapists (NRHP)

Making a difference

What impact will the opportunity have?

You will join the charity during a critical and challenging period where referrals are on the rise and your expert knowledge and experience will be invaluable to our success. You will have a key role in not only developing a counselling service for our clients but also ensure we provide counselling services and mental health support to our CRPS patients & their families who are in need of our support and inclusion on a regular basis. With your help we will expand our support and mental health services to ensure our service users receive mental health support that they may not have been offered.

What's in it for you as the volunteer? 

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people affected by this rare, painful and debilitating chronic pain condition and to provide them with psychological support whether they are patients, their partner, relatives, friends or carers. As this service is rapidly expanding, you would have a key role in developing our counselling and psychotherapy programme and to complement our support services that we offer. This is a fantastic opportunity for you to make a real difference in our clients' life which is already isolated and painful, who may not have received any psychological support.