Operation volunteer roles

Job Title: Operations Assistant (Volunteer Role)

Location: London - Hybrid / Remote]
Contract Type: Volunteer (with potential to become a paid salaried role)
Hours: Flexible / Approx. 20 hours per week

About the Role

We are looking for a dedicated and detail-oriented Operations Assistant to support the CEO and Operations Manager in ensuring the smooth running of daily operations. This role will involve working at the heart of the organisation, contributing to both strategic projects and routine administrative tasks.

Initially offered as a voluntary position, this opportunity has the potential to evolve into a salaried role as the organisation continues to grow.

Key Responsibilities

• Provide day-to-day operational and administrative support to the CEO and Operations Manager.

• Assist with coordinating projects, ensuring deadlines are met and deliverables achieved.

• Maintain accurate records, systems, and documentation to support efficient workflows.

• Help track budgets, invoices, and expenses in coordination with the Operations Manager.

• Support meeting preparation, including agendas, minutes, and follow-up actions.

• Coordinate logistics for internal and external meetings, events, and travel.

• Liaise with stakeholders, suppliers, and partners in a professional and timely manner.

• Contribute ideas to improve processes and enhance organisational efficiency.

• Provide general administrative support as required across the organisation.

Skills & Qualities We’re Looking For

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication abilities.

• A proactive, can-do attitude with the confidence to work alongside senior leadership.

• Competence with Microsoft Office Suite and/or collaboration tools (e.g., Google Workspace, project management platforms).

• Ability to prioritise tasks and manage time effectively.

• Flexible and adaptable, with a willingness to take on varied responsibilities.

• Previous experience in operations, administration, or project coordination is desirable but not essential.

What You’ll Gain

• Direct experience working with a CEO and Operations Manager.

• A unique insight into both the strategic and operational running of an organisation.

• Opportunities to develop skills in project coordination, administration, and process improvement.

• Flexibility to fit the role around other commitments.

• Clear potential for the role to develop into a permanent, paid position.

Additional Information

This is a volunteer role at the outset. We are committed to supporting your professional development, offering mentorship and opportunities to gain practical, hands-on experience. As the organisation grows, there is strong potential for this position to transition into a paid salaried role.

Position Overview

This is an exciting opportunity for an early-career development professional to build hands-on experience in community fundraising and operational support. Based in the coastal town of Fort Dauphin, the Junior Fundraising and Operational Support Officer will play a key role in strengthening SEED’s community fundraising and supporting crowdfunding campaigns.

A core part of the role will be providing exceptional care to SEED’s community fundraisers, incoming staff and volunteers ensuring timely and professional communication. The postholder will lead volunteer and staff onboarding, supporting smooth and well-prepared arrivals in country, enhance communications and digital content, and assist with operational systems that underpin SEED’s work. 

The role will build strong relationships with schools, workplaces, running clubs, and community organisations in donor countries, supporting them to raise vital funds and awareness for SEED’s work. This will include identifying and researching new fundraising opportunities, stewarding community fundraising activities (such as bake sales and seasonal campaigns), and supporting fundraisers and volunteers to use third-party platforms effectively. 

Working within a collaborative national and international team, this is an office-based role with occasional field visits with opportunities to gain experience across fundraising, operations, and the realities of working in international development practice in a dynamic, cross-cultural environment. 

Title: Junior Fundraising and Operational Support Officer

Location: Fort Dauphin, Madagascar

Commitment: 12 months; Monday to Friday (35 hours a week)

Salary: Voluntary position, with local monthly stipend towards accommodation and a contribution of £650 towards insurance

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

Role Summary

The Operations Analyst is responsible for measuring, analyzing, and optimizing the organization’s
internal operations to improve efficiency, accountability, and overall performance. This role focuses on operational systems development, process evaluation, workflow optimization, and organizational effectiveness, enabling leadership to make informed decisions and ensuring that the organization’s activities are structured, scalable, and effective.

While analytical skills are essential, this is not a traditional Data Analyst role. The emphasis is on understanding how systems, teams, and workflows function, and using insight to design and improve operational structures, not just analyze datasets.

The Operations Analyst does not execute or enforce tasks, but plays a critical role in diagnosing
operational challenges and recommending actionable, system-level solutions.

REQUIRED SKILLS AND COMPETENCIES:
Technical Skills
Strong proficiency in:

• Google Sheets / Microsoft Excel
• Data tracking and reporting tools
• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability
• Ability to identify patterns, trends, and inefficiencies
• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise, and actionable format
• Strong written communication for reporting

Organizational Awareness

• Understanding of how teams and workflows interact
• Ability to think in systems, not just tasks

PREFERRED QUALIFICATIONS (NOT MANDATORY):

• Background in Operations, Business Administration, or related fields
• Previous experience in Operations analysis, project tracking, or process improvement roles
• (Experience working in remote or volunteer-based organizations is an advantage)

CORE OBJECTIVES:

• Provide clear visibility into operational performance and system effectiveness
• Identify inefficiencies, bottlenecks, and structural gaps in workflows and processes
• Recommend practical, system-level improvements (not just data observations)
• Support leadership with structured insights that drive operational decisions
• Strengthen accountability, clarity, and scalability across the organization’s operations

KEY RESPONSIBILITIES:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets, Airtable) to support operational visibility
• Monitor key operational metrics across departments, including:
  • Volunteer recruitment and onboarding timelines
  • Task completion rates across teams
  • Program and project delivery timelines
• Ensure data is accurate, relevant, and structured to inform operational decisions (not just reporting)

2. Reporting & Operational Insights

• Prepare weekly or bi-weekly operational reports for leadership
• Go beyond reporting by clearly highlighting:
  • Root causes of inefficiencies
  • System and workflow gaps
  • Operational risks
• Translate data and observations into clear, actionable, system-focused recommendations

3. Process Analysis & Workflow Design

• Document and map existing workflows across functions (HR, Programs, Operations, etc.)
• Analyze how work actually flows across teams—not just what is recorded in data
• Identify bottlenecks

✅ The Operations Analyst WILL:

❌ The Operations Analyst WILL NOT:

○ Redundant or unclear steps
○ Structural and communication gaps
● Recommend and help design improved workflows, structures, and operational systems

4. Risk Identification & Escalation
● Proactively identify and flag:
○ Process breakdowns
○ Structural inefficiencies
○ Delivery risks linked to poor workflows or unclear ownership
● Escalate findings with clear operational context and suggested solutions

5. Systems & Process Optimization
● Lead efforts in operational systems improvement, including:
○ Workflow restructuring
○ Standardization of processes and templates
○ Introduction of more efficient tracking and coordination systems
● Continuously evaluate how systems function in practice and recommend refinements

6. Cross-Functional Collaboration
● Work closely with:
○ HR Team (for recruitment and onboarding systems)
○ Team Leads (for workflow and delivery structures)
○ Operations Coordinators / Executive Assistants (for execution visibility)
● Bridge the gap between how work is designed and how it is executed

SCOPE AND BOUNDARIES FOR THE ROLE:
To ensure clarity and proper role alignment:

• Analyze workflows, systems, and operational performance
• Design and recommend process and system improvements
• Provide structured insights that inform operational decisions
• Function as a Data Analyst focused solely on datasets and reporting
• Be limited to producing reports without contributing to process improvement and system design
• Manage or supervise team members
• Enforce task completion or handle administrative coordination

WORKING RELATIONSHIP:
The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination
• Support decision-making but will not replace leadership authority
• Work collaboratively across all teams while maintaining objectivity and independence

KEY PERFORMANCE INDICATORS (KPIs)
Success in this role will be measured by:

• Quality and impact of operational insights and recommendations
• Measurable improvements in workflow efficiency and system effectiveness
• Reduction in process bottlenecks and delays
• Clarity and usability of operational tracking systems
• Contribution to scalable and well-structured operational processes

What Success Looks Like in This Role:
Within the first 60–90 days, the Operations Analyst should:

• Establish a functional and structured operations tracking system
• Deliver insight-driven reports that highlight system-level issues (not just data summaries)
• Identify and recommend improvements to at least 2–3 key operational workflows
• Provide leadership with clear visibility into how operations actually function and where improvements are needed

Additional Notes

• This is a strategic operations role, not a purely analytical or reporting position
• Ideal for individuals who are passionate about:
  • Improving how organizations function
  • Designing better systems and workflows
  • Driving efficiency through structure and clarity

Important to be clear:

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

JOB PURPOSE
The Operations Assistant provides essential administrative and operational support to ensure the
smooth day-to-day functioning of the organization. The role supports coordination efforts,
maintains systems and records, and assists in executing tasks that enable teams to operate
efficiently and remain aligned with organizational processes.

This position serves as a foundational support role, ensuring that operational activities are well-
organized, documented, and effectively carried out.

Experience, Qualification and Requirements

• Strong organizational and administrative skills
• Attention to detail and accuracy
• Basic coordination and time management skills
• Good written and verbal communication
• Ability to follow instructions and processes effectively
• Basic problem-solving ability
• Proficiency in digital tools (e.g., Google Workspace, Project/Task Management Tools)
• Reliability, responsiveness, and willingness to learn
• Ability to work collaboratively within a team
• Diploma or degree in Business Administration/Management or any related field.
• Experience in administrative or support roles.

Main Responsibilities/ Key Duties

• Provide administrative and logistical support to operations and team leads
• Assist in coordinating meetings, including scheduling, documentation, and follow-ups
• Maintain and update records, trackers, and shared documents
• Support communication flow across teams (emails, updates, reminders)
• Assist in onboarding processes (e.g., sharing resources, granting access)
• Monitor assigned tasks and follow up on action points
• Ensure proper filing and organization of operational documents
• Support implementation of processes and workflows
• Assist in resolving minor operational issues and escalate when necessary
• Provide general support to ensure smooth daily operations

This role is not suitable if you:

• Prefer low-responsibility volunteer work
• Avoid handling sensitive data or detailed reporting
• Are seeking immediate paid employment
• Are uncomfortable applying analysis to strategic decisions

Important to be clear:

• This is a volunteer role during the CIC’s build phase. It carries real responsibility for data integrity and donor relations.
• Formal qualifications are not required, but desirable.
• Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

About Us

Bright Futures and the Hillel Bright Futures Trust are proud to be South London's leading SEND community hub. Based in Croydon, we offer a vital range of education, training, and well-being services. We mainly serve children aged 4 to 19 years, extending up to 25 years for individuals with special educational needs and disabilities (SEND).

We are deeply family-centred. We firmly believe that "a happy parent is a happy child." Because we champion equal opportunity and community support, over 90% of our services are delivered completely free of charge. This life-changing charitable work is only possible through the dedication of our incredible team and volunteers.

The Opportunity

Are you looking to use your professional leadership and management skills to make a real social impact? We are seeking two proactive and highly organised Volunteer Operations Leads (Directors) to jointly support the hands-on delivery of our vital community hub programmes.

Guided directly by the CEO, you will work together to ensure our diverse services run smoothly, remain on time, and stay within budget. This rewarding role offers high-level operations management experience within the charity sector, allowing you to act as a central pillar across our entire organisation.

What You Will Do

As part of a dual-lead operational team, your role will span a range of business and project administration duties:

• Programme Delivery: Jointly manage and deliver community hub programmes (90% of which are free), ranging from our Homeschooling Hub to After-School and Holiday Clubs.
• Stakeholder Coordination: Support staff, volunteers, and external stakeholders, ensuring the team remains timely, professional, and kind during service delivery.
• CEO Support: Coordinate directly with the CEO to manage workflows, schedule essential meetings, and align project timelines.
• Human Resources: Assist with tracking volunteer onboarding records and training schedules.
• Fundraising Support: Help track grant applications and coordinate local fundraising events.
• Communications & Social Media: Create engaging content using Canva and manage our active social media profiles to promote hub activities.

What We Are Looking For

Essential Skills:

• Tech Literacy: Mastery of the full Microsoft Office Suite, including Microsoft Teams.
• Design Tools: Proficiency in Canva to create engaging social media and marketing graphics.
• Communication: Warm, professional written and verbal communication skills.
• Organisation: Strong time management, budget awareness, and the ability to manage diverse administrative tasks

Desirable Criteria:

• Driving License: A clean, valid UK driving license is highly preferred.
• Background Checks: A current Enhanced DBS check is ideal, though we can arrange this for you.

Commitment & Flexibility

We require a combined commitment across our core office days: Monday, Wednesday, and Thursday, with online remote workflows on Tuesday and Friday.

As this is an official job-share arrangement, the two Operations Leads will divide and coordinate these days between them to ensure seamless operational cover across the 3 core days.

What We Offer You

• Free Hot Lunch: Provided daily at our hub.
• Travel Expenses: Full reimbursement of reasonable travel costs.
• Well-being Support: Access to our Employee Assistance Programme (via Bright HR).
• Professional Development: Free targeted training where required to enhance your performance.
• References: A high-quality reference upon successful completion of your placement.
• Environment: A friendly, supportive team environment making a genuine difference.

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

As we grow, we need an experienced Operations Manager to help us run well behind the scenes — so everything on the frontline can keep delivering. This is a meaningful voluntary leadership role for someone with professional experience in operations, HR, or management who wants their skills to count for something real.

You will work closely with the CEO and senior team to ensure the organisation runs efficiently, compliantly, and in line with our values.

KEY RESPONSIBILITIES

Operational Oversight

• Lead and coordinate day-to-day operations to ensure efficiency and alignment with organisational goals

• Support departments to stay aligned, compliant, and focused on delivery

• Identify opportunities to streamline processes, maximise resources, and improve impact

HR Oversight

• Oversee HR policies, compliance, and staff wellbeing in line with UK employment law and safeguarding requirements

• Support recruitment and onboarding — fair, inclusive, and safeguarding-compliant

• Provide HR guidance to managers and staff; escalate to external expertise when needed

• Maintain oversight of volunteer engagement and HR record keeping

Finance Oversight

• Supervise the Finance Coordinator (10 hrs/week) and provide accountability for financial administration

• Monitor budgets, financial reports, and expenditure in line with charity governance standards

• Ensure accurate, timely reporting to the CEO and Trustees

• Liaise with accountants, auditors, and external advisors as required

Leadership & Governance

• Work alongside the CEO, Trustees, and senior team to align operations with organisational strategy

• Provide assurance of compliance with safeguarding, data protection, charity law, and employment legislation

• Model organisational values of safeguarding, equity, inclusion, and community impact

WHO WE'RE LOOKING FOR

• Experience in operations, management, or a related professional field

• Working knowledge of HR processes and UK employment law

• Financially literate — comfortable with budgets, reports, and financial summaries

• Familiar with charity governance, safeguarding, and compliance requirements

• Confident, values-led, and able to hold accountability with care

• Highly organised, reliable, and able to manage competing priorities

• Committed to equity, inclusion, and community impact

This is a voluntary senior leadership role — unpaid, but with real scope and real responsibility. We are looking for someone who brings professional-level experience and wants to use it in the service of children and families in Hackney.

About this Role: Legal Operations Associate (Volunteer, Unpaid)

Commitment: Part-time (volunteer, pro-bono, remote role)
Contribution Period: Minimum 10–15 hours per week, minimum 3–6 months preferred

Professional Volunteering

Professional volunteering is skills‑based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action. Expectations include:

• Consistent weekly availability

• Timely communication and responsiveness

• Ownership of assigned tasks and follow‑through

• Participation in team meetings and workflows

• Alignment with organizational values and processes

About Solution Community

Solution Community is an international nonprofit organization focused on creating scalable social impact through collaboration, innovation, and community-driven solutions. With volunteers in multiple countries, Solution Community connects professionals, advocates, and changemakers who work together to address global challenges through inclusive, action-oriented initiatives.

Role Summary

As our Volunteer Legal Operations Associate, you will support Solution Community’s legal and operational functions by assisting with document management, policy coordination, compliance tracking, and administrative legal processes. This role is ideal for individuals interested in nonprofit operations, legal administration, governance, compliance, or corporate/legal operations in an international organization.

The associate will work closely with leadership and cross-functional teams to maintain organized legal documentation, support operational processes, and strengthen internal governance and compliance practices.

Responsibilities

• Assist with organizing and maintaining legal and operational documentation, contracts, agreements, and internal records

• Support policy review and document formatting for organizational consistency

• Track document workflows, approvals, and renewal timelines

• Assist with compliance-related administrative tasks and governance coordination

• Support the development and maintenance of internal operational procedures and templates

• Coordinate with cross-functional volunteer teams regarding document requests and operational follow-ups

• Help maintain confidentiality and proper handling of sensitive organizational information

• Assist with meeting coordination, note-taking, and follow-up actions related to legal or operational discussions

• Support research related to nonprofit governance, compliance, and operational best practices

• Contribute to process improvement initiatives to enhance organizational efficiency.

Qualifications

• One to two years of professional experience with a background or strong interest in Legal Studies, Business Administration, Public Administration, Political Science, International Development, or related fields

• Strong organizational and administrative skills with high attention to detail

• Ability to manage multiple tasks and maintain documentation accuracy

• Strong written and verbal communication skills

• Comfortable working in a remote, multicultural, and collaborative environment

• Ability to handle confidential information professionally and responsibly

• Proficiency with Google Workspace and/or Microsoft Office tools

• Prior experience supporting legal, compliance, operations, administration, or nonprofit teams is an asset but not required.

Preferred Qualities

• Self-motivated and dependable

• Strong problem-solving and coordination skills

• Interest in nonprofit governance and operational effectiveness

• Ability to work independently while collaborating across international teams

• Adaptable and proactive in a fast-paced volunteer environment

What We Offer:

• Global collaboration with leaders and strategists from top global companies

• Meaningful impact on global causes and communities

• A vibrant, multicultural team spanning 80+ countries

• A supportive environment rooted in compassion, integrity, innovation, and collaboration

• Flexible work life with full autonomy

• Opportunities for personal and professional growth

• A formal recommendation upon successful completion of your volunteer term.

Head of Operations (Volunteer Role)

Organisation: The Lysene Foundation

Location: Remote (global)

Time Commitment: Approx. 8 hours per month

About the Lysene Foundation

The Lysene Foundation is a start‑up charitable organisation inspired by the micronation known as the Principality of Lys — a creative community rooted in the classical arts, architecture, and beauty of the French Renaissance, Baroque, Beaux‑Arts, and the age of Humanism and Enlightenment.

We believe in a new Renaissance for Europe and the wider world. Our mission is to bring the cultural and community spirit of Lys to life through accessible public programmes, including community events, educational initiatives, exhibitions, publications, artistic opportunities, and more.

All activities and resources are open to the public without restriction.

The Opportunity

We are seeking a highly organised, strategic, and solutions‑driven Head of Operations to build and oversee the operational backbone of the foundation. This is a senior volunteer role ideal for someone who enjoys creating structure, designing systems, and ensuring that a growing organisation runs smoothly and efficiently.

You will establish our operational frameworks, develop internal processes, and support the coordination of teams across the foundation. As we grow, you will build and lead an operations department, ensuring that our programmes, volunteers, and leadership have the systems they need to thrive.

This is a rare opportunity to shape the operational future of a cultural charity at an early stage.

Key Responsibilities

• Develop and implement the foundation’s operational strategy, systems, and workflows.

• Create and maintain organisational policies, procedures, and best‑practice frameworks.

• Oversee internal coordination across departments, ensuring smooth communication and alignment.

• Support project planning, scheduling, and cross‑team collaboration.

• Establish tools and platforms for internal operations (project management, documentation, communication).

• Monitor organisational performance and identify opportunities for improvement.

• Work closely with senior leadership to ensure operations support strategic goals.

• Build and lead an operations team as the foundation grows.

• Ensure compliance with relevant governance, data protection, and safeguarding standards.

• Support risk management, reporting, and organisational planning.

What We’re Looking For

• Experience in operations, project management, organisational development, or a related field.

• Strong ability to design systems, processes, and structures in a start‑up environment.

• Excellent organisational, analytical, and problem‑solving skills.

• Confident using digital tools and platforms to streamline workflows.

• A proactive, hands‑on approach with strong attention to detail.

• Ability to work collaboratively across multiple teams.

• Passion for arts, culture, education, or heritage is a bonus.

• A calm, supportive leadership style.

What You’ll Gain

• The chance to build the operational foundations of a global cultural organisation.

• Senior‑level leadership experience within a growing foundation.

• The opportunity to shape systems, strategy, and long‑term organisational impact.

• A creative, mission‑driven environment where your ideas genuinely matter.

• A meaningful role that strengthens your CV and professional profile, with a reference after a minimum of 6 months commitment to our Foundation.

Time Commitment

Approx. 8 hours per month, fully remote, with flexibility around your schedule.

How to Apply

Please submit your CV and a short statement explaining why you’re interested in this role and what you would bring to the foundation.

We Are Lys

We Are The Lysene Foundation

Watford and Three Rivers Refugee Partnership operates in the borough of Watford and Three Rivers district, providing support to refugees and others without status in the UK. The partnership has a full-time caseworker and two part-time support staff in addition to around 80 volunteers. It currently serves around 350 families and individuals.

The charity provides:

· A weekly drop-in session – currently Tuesdays 11:00-13:30 – for existing and new clients to see us

· Casework supporting applications for leave to remain and related issues

· A weekly social hub – concurrent with the drop-in – for any client to join us for company and activities

· Education for our clients, mainly in the English language but including help with literacy and numeracy.

The operations manager will be responsible for the day-to-day management of the charity, reporting to the committee and trustees, ensuring the organisation runs efficiently and resources are used effectively to achieve its mission.  They will provide a line management and mentoring role for the case worker and office administrator. The successful candidate would have had managerial experience, possibly in the charity, education, healthcare or related sectors. The role is a part time one – expected to average 2 days per week, and likely to suit someone retired from employment.

Specific roles for the operations manager are:

· Support of communication within the charity

· Supervision of the weekly (currently Tuesday, 11:00am-1:30pm) welcome desk, drop-in, social hub and casework operation

· Line management of our full-time caseworker and part-time office manager

· Support of elements of casework by allocating other volunteers, logistics etc.

· Making day-to-day decisions within agreed scope, for management of the charity

· Report to the committee (including trustees) at its regular meetings with status of cases and requests for decisions

· Advising the committee in developing the charity, helping work on core mission, vision and strategy.

· Working with our fundraisers to provide required information and guidance where needed.

The successful candidate would have experience in:

· Proven organisational and multitasking skills

· Knowledge and experience of regulatory requirements to ensure compliance (e.g. GDPR etc)

· Ability to build and maintain relationships with internal and external stakeholders

· Management of staff and volunteers

· Working with a volunteer committee and trustees

· Development of a business, charity or equivalent organisation

About Quilombo UK

Quilombo UK is a social justice organisation dedicated to inspiring individuals to "See, Think, Behave and Speak Differently" about equality, diversity, and inclusion. We create engaging experiences—ranging from our Beyond Bias training to our "Voices for All" podcasts—that raise awareness and empower unheard voices within our diverse communities.

The Research department serves as the intellectual foundation of our mission. As Operations Manager of Department, you will lead the critical task of gathering evidence, data, and lived-experience narratives that inform our training programmes and public discourse. While we host the Professional Development Programme (PDP) to support career changers, the Research function is a core strategic pillar that ensures our advocacy is grounded in fact and that the systemic barriers faced by our communities are accurately identified and challenged.

Operations Manager of Department (Research)

The Opportunity

This position offers a significant career step-up, providing experience in managing complex research projects and data analysis within a social justice framework. In this Operations Manager of Department capacity, you will gain the leadership credentials and strategic oversight necessary to advance your professional trajectory while ensuring our organisation’s voice remains authoritative, evidence-based, and impactful.

Role Purpose

The Operations Manager of Research sits between Directors and Managers, turning high-level investigative goals into clear, deliverable research plans. You own the direction, methodology, and delivery control of the Research department to ensure that all reports, white papers, and data sets are produced with academic rigour, accuracy, and pace.

Key Responsibilities

• Strategic Research Planning: Turning Director objectives into practical research schedules, including literature reviews, data collection phases, and report drafting.

• Manager Leadership: Coaching Research Managers to coordinate field work and data analysis effectively, ensuring all project components are visible in MeisterTask.

• Assurance & Quality Control: Reducing rework by refining research methodologies and ensuring all outputs are fact-checked and peer-reviewed before reaching the final sign-off stage.

• Director Reporting: Providing weekly reports on the research pipeline (active studies, pending analysis, and upcoming publications), WIP status, and risks to project timelines.

• Culture & Standards: Ensuring all research activities align with ethical guidelines, data protection standards, and Quilombo UK’s professional values.

Additional Professional Benefits

• Career Development: A full CV and profile review conducted by our Talent Acquisition and Learning & Development teams.

• Operational Support: Access to the services of the Legal, HR, PR, and Graphic Design teams for up to 10 hours per month for professional or departmental support (e.g., legal review of ethics or graphic design for data visualisation).

• Proactive Recruitment: Use of the Talent Acquisition team to actively search out new roles and opportunities via industry portals and LinkedIn.

Requirements

• Proven experience in research management, academic research, or social science investigation.

• A portfolio of published reports, articles, or research papers / CV.

• Familiarity with qualitative and quantitative research methodologies and project management software (such as MeisterTask).

• Flexibility and openness to work on a variety of subjects related to EDI and social justice.

• Focused, organised, and able to prioritise complex analytical tasks under tight deadlines.

• To show professionalism at all levels and in all environments.

• Strong team player with the ability to lead through others.

• Excellent written communication skills with a keen eye for detail and data accuracy.

• Degree in Social Sciences, Research Methods, Humanities, or a related field is a plus.

• This is a 100% remote-only position.

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

Selection Process

• Informal interview.

• Requirement of two professional references.

About Quilombo UK

Quilombo UK is a social justice organisation dedicated to inspiring individuals to "See, Think, Behave and Speak Differently" about equality, diversity, and inclusion. We create engaging experiences—ranging from our Beyond Bias training to our "Voices for All" podcasts—that raise awareness and empower unheard voices within our diverse communities.

Production plays a critical role in our Professional Development Programme (PDP) and Enhanced Professional Development Programme (ePDP). As Head of Department, you will lead the creation of high-quality media assets that document the learner journey, showcase professional growth, and provide the visual and auditory evidence required to bridge employment gaps for career changers and newcomers to the UK. This is a unique opportunity to deliver tangible community impact by ensuring our participants have the professional media presence needed to tackle discrimination in the job market.

Operations Manager of Department (Production)

The Opportunity

This position offers a significant career step-up, providing experience in managing end-to-end media operations—spanning pre-production planning to post-production delivery—within a social justice framework. In this Operation Manager capacity, you will gain the leadership credentials and strategic oversight necessary to advance your professional trajectory while ensuring our storytelling is technically seamless and emotionally resonant.

Role Purpose

The Operations Manager of Department (Production) sits between Directors and Managers, turning high-level media objectives (such as podcasts, documentaries, or training videos) into clear, deliverable department plans. You own the direction, technical structure, and delivery control of the Production department to ensure pace, reliability, and high-quality output.

Key Responsibilities

• Strategic Planning: Turning Director objectives into practical production schedules, covering both pre-production (storyboarding, scripting, logistics) and post-production (editing, sound design, colour grading).

• Manager Leadership: Coaching Production Managers to run projects effectively, ensuring all media assets are tracked and visible in MeisterTask.

• Assurance & Rework Control: Reducing technical rework by improving initial brief clarity and ensuring time is built into plans for iterative reviews.

• Director Reporting: Providing weekly reports on production milestones, WIP, and technical risks, offering clear recommendations for strategic choices.

• Culture & Standards: Ensuring the department aligns with Quilombo UK’s communication standards and maintains a professional environment for all contributors.

Additional Professional Benefits

• Career Development: A full CV and profile review conducted by our Talent Acquisition and Learning & Development teams.

• Operational Support: Access to the services of the Legal, HR, PR, and Graphic Design teams for up to 10 hours per month for professional or departmental support.

• Proactive Recruitment: Use of the Talent Acquisition team to actively search out new roles and opportunities via industry portals and LinkedIn.

Financial Incentives: Profit Sharing & Commission

• Project Commission: To recognise the transition toward paid work, a commission structure is in place for any paid work carried out.

• Head of Department Share: The Ops Mgr receives a 15% share of the commission for work carried out. This percentage is shared between all individuals at the Ops Mgr level working on a specific task.

• Business Development Bonus: If work is brought in by the Ops Mgr (rather than a Quilombo UK director), the Ops Mgr will receive an additional 10% commission on top of their standard share.

• Payment Terms: Commission is paid upon project completion and after payment is received from the client.

Requirements

• Proven experience in media production management (Pre and Post Production).

• A portfolio of video, audio, or multimedia projects / CV.

• Familiarity with production software (such as Adobe Premiere Pro, After Effects, Audition, or DaVinci Resolve).

• Flexibility and openness to work on a variety of tasks across different media formats.

• Focused, organised, and able to prioritise and execute production workflows independently.

• To show professionalism at all levels and in all environments.

• Strong team player with a focus on collaborative storytelling.

• A keen eye for technical detail and aesthetic consistency.

• Excellent communication skills.

• Degree in Media Production, Film, or a related field is a plus.

• This is a 100% remote-only position.

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

Selection Process

• Informal interview.

• Requirement of two professional references.

OOEF is a small, fast-growing charity and we need people to help us run it well. You can do this on-site with us — in which case you will the magic in action — or remotely, or a mixture of both. Volunteer scheduling, communications, grant applications, impact reporting, events, partnerships... or whatever else you spot needs doing and are motivated to get involved with. No music background needed. We are looking for someone organised, reliable and genuinely interested in what we do.

About the role

Orchestra of Everything Foundation (OOEF) delivers free, immersive music education to around 250 children aged 7–11 at two Bath primary schools in Twerton and Whiteway — nationally ranked deprived communities. Our impact is off the scale: school leaders tell us that 86% of children show improved attitudes to learning across all subjects, and we have been instrumental in a 39% reduction in pupil suspensions. Our work has caught the attention of the Department for Education, and Bath Spa University now incorporates our model into teacher training.

As an Operations & Admin Volunteer you might focus on one area or help across several, depending on your skills and availability: volunteer scheduling, communications, grant applications, impact reporting, events and partnerships. This role can be shaped entirely around you. If you want to be on-site — watching sessions, being part of the team, seeing the impact first-hand — we would love that. Volunteers who come in consistently tell us it is the most motivating thing about the work. But if remote or flexible working suits you better, that works too.

What you'll bring

• Organisational ability and initiative — keeping multiple things moving without always being asked

• Clear written and verbal communication

• Comfort with email and shared documents

• Any of the following are a real bonus: bookkeeping, design, research, fundraising, project management, web skills

Time commitment

The time commitment is flexible and entirely negotiable — from a couple of hours per month to something more regular. Some volunteers come via employer volunteering schemes on a rota (companies and organisations are very welcome); others commit as individuals on an ad hoc basis; others come as students fitting volunteering around their studies. We will shape the arrangement entirely around your availability.

What you'll get from it

• Real insight into how a values-driven music charity operates at a pivotal moment in its growth

• Close working with the founding team on work that genuinely matters

• If you come on-site: the chance to see the direct impact of what you do

• We welcome pro bono contributions from companies supporting employee volunteering

• DBS check arranged and funded by OOEF (if working on-site)

National Relief Trust, we are dedicated to making a real difference through charity support, community development, and focused health initiatives. To keep our programs running smoothly and reaching the people who need them most, we rely on a strong behind-the-scenes team.

The Role We are looking for a highly organized and reliable volunteer to join us remotely as an Operations Support Coordinator. In this role, you will be the glue that holds our daily operations together. If you love keeping things tidy, organizing information, and supporting a busy team from the comfort of your own home, we would love to hear from you.

What You'll Be Doing

• Day-to-Day Admin: Helping our team with general administrative tasks to keep projects moving.

• Data Entry & Organization: Keeping our records, files, and databases accurate and up to date.

• Team Support: Assisting with scheduling virtual meetings, taking notes, and organizing digital workspaces.

• Communication: Acting as a friendly point of contact for basic team inquiries and helping route emails to the right people.

What We’re Looking For

• Organized: You have a great eye for detail and like keeping things neat and structured.

• Tech-Comfortable: You are confident using standard tools like email, word processors, and spreadsheets (e.g., Microsoft Office or Google Workspace).

• Self-Motivated: Since this is a remote role, you are happy to work independently and manage your own time.

• Friendly Communicator: You are comfortable reaching out to team members online and writing clear, polite emails.

• No prior charity experience is strictly required, just a willingness to learn and pitch in!

What’s In It For You?

• Gain practical, hands-on experience in operations and charity administration.

• Work flexibly from home, fitting your volunteering around your current schedule.

• Join a welcoming, passionate team dedicated to health and community development.

• Make a genuine, lasting impact on the causes we support.

About Quilombo UK

Quilombo UK is a social justice organisation dedicated to inspiring individuals to "See, Think, Behave and Speak Differently" about equality, diversity, and inclusion. We create engaging experiences—ranging from our Beyond Bias training to our "Voices for All" podcasts—that raise awareness and empower unheard voices within our diverse communities.

The Marketing department is a cornerstone of our Professional Development Programme (PDP) and Enhanced Professional Development Programme (ePDP). As Head of Marketing, you will lead the integrated Public Relations and Graphic Design teams to create the visual identities, professional portfolios, and public-facing narratives that enable our participants to showcase their talents effectively. By producing high-standard creative work and securing media visibility that documents their professional journey, you directly provide the "proof of impact" required to bridge employment gaps and help career changers and newcomers to the UK overcome discrimination in the job market.

Operations Manager of Department (Marketing)

The Opportunity

This position offers a significant career step-up, providing experience in managing integrated creative operations, brand strategy, and public relations within a social justice framework. In this Operations Manager capacity, you will gain the leadership credentials and strategic oversight necessary to advance your professional trajectory while ensuring the visual and narrative identity of our mission is powerful, consistent, and impactful.

Role Purpose

The Operations Manager of Marketing sits between Directors and Managers, turning high-level creative and communication objectives into clear, deliverable department plans. You will own the direction, structure, and delivery control of both the Graphic Design and PR functions to ensure pace, reliability, and professional excellence across all internal and external outputs.

Key Responsibilities

• Integrated Strategic Planning: Turning Director objectives (e.g., PDP marketing packs, QMC branding, podcast promotion) into practical departmental plans with synchronized design and PR timelines.

• Manager Leadership: Coaching Graphic Design and PR Managers to run projects effectively, ensuring 100% work visibility in MeisterTask.

• Brand & Narrative Consistency: Ensuring that visual assets and written communications (press releases, social media, articles) are perfectly aligned with Quilombo UK’s tone and brand standards.

• Assurance & Rework Control: Reducing rework by improving initial brief clarity and ensuring time is built into plans for thorough creative and editorial review.

• Director Reporting: Providing weekly reports on marketing milestones, media engagement, WIP status, and risks, offering clear recommendations for strategic choices.

• Culture & Standards: Ensuring the department aligns with Quilombo UK’s communication standards and professional values.

Additional Professional Benefits

• Career Development: A full CV and profile review conducted by our Talent Acquisition and Learning & Development teams.

• Operational Support: Access to the services of the Legal, HR, Research, and Production teams for up to 10 hours per month for professional or departmental support.

• Proactive Recruitment: Use of the Talent Acquisition team to actively search out new roles and opportunities via industry portals and LinkedIn.

Financial Incentives: Profit Sharing & Commission

• Project Commission: To recognise the transition toward paid work, a commission structure is in place for any paid work carried out.

• Head of Department Share: The Ops Mgr receives a 15% share of the commission for work carried out. This percentage is shared between all individuals at the Ops Mgr level working on a specific task.

• Business Development Bonus: If work is brought in by the Ops Mgr (rather than a Quilombo UK director), the Ops Mgr will receive an additional 10% commission on top of their standard share.

• Payment Terms: Commission is paid upon project completion and after payment is received from the client.

Requirements

Essential

• Proven experience in marketing management, graphic design, or public relations.

• A portfolio of illustrations, graphics, and/or PR campaigns (press releases, social media strategy) / CV.

• Familiarity with design software (Adobe Suite, Canva) and PR/Social Media technologies.

• Flexibility and openness to work on a variety of tasks spanning visual and written communication.

• Focused, organised, and able to prioritise and execute tasks independently.

• To show professionalism at all levels and in all environments.

• Strong team player with the ability to lead multiple specialist functions.

• A keen eye for aesthetics, detail, and narrative tone.

• Excellent communication skills.

• Degree in Marketing, Design, Communications, or a related field is a plus.

• This is a 100% remote-only position.

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

Selection Process

• Informal interview.

• Requirement of two professional references.