Activities and wellbeing support worker jobs

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Nia House is consists of 3 services, Nia House, Coningham and Sulgrave in the North Cluster. We support people with enduring mental health crisis aged 18+ who have housing and support needs. They may be leaving hospital, registered care, be homeless, threatened with homelessness or living in accommodation that is not meeting their identified needs. The services will be also used as a ‘step up' or ‘step down' from other supported accommodation, where appropriate.

A day in this role looks like….

As a Senior Recovery Support workerat Hestia, you will play a crucial role in our Mental Health and Complex Needs service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Empower a caseload of clients to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, working in partnership with our subcontractors as required in order to achieve this, under the direction of the Team Leader. 
• To clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce their support.
• Empower service users to engage effectively in their liaisons with professionals within the community such as social work teams, housing providers, health professionals, JCP etc. 
• Work flexibly as part of a team to ensure service coverage and that contractual obligations are met. 
• Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access these opportunities. 
• Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures. 
• Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously, and that confidentiality is appropriately maintained.
• Assist the manager to manage health and safety, repairs and maintenance of the premises. 
• To collect rents and service charges, and manage arrears proactively by follow policy, protocol and procedure to support residents to maintain their tenancy and develop independent living skills by paying service charges & rent. 
• Provide support the Manager to manage voids across the service. 
• Ensure referrals, assessments and service reviews are effective and timely responded to. 
• Empower service users to develop independent living skills as part of a planned move on process. 
• Assist the manager to plan, negotiate and manage budgets and to make best use of property, equipment and information technology. 

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Good understanding of Health and Safety within an accommodation-based setting. 
• Basic knowledge of housing management including maintenance & repairs.
• Ability to monitor and maintain the safety and security of supported housing service and report maintenance requirements appropriate. 
• Experience of working with people with mental health needs. 
• Good literacy and numeracy skills and able to produce clear letters and IT skills.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us. 

Senior Communications Officer (short term)

Key responsibilities
The post holder will work closely with the Foundation's Head of Marketing and
Communications and other teams and on the following tasks:

Content creation
 Plan and create content across digital channels, including for the website, video,
social media and newsletter
 Maintain the communications calendar
 Work with consultants, partners and women entrepreneurs to develop video
and written case studies.

Website and digital
 Produce web content, maintaining good SEO practice
 Update and maintain evergreen pages
 Draft, edit and publish blogs and news stories
 Produce and maintain the (roughly) monthly newsletter
 Produce social media content, including graphic and video content
 Monitor and manage our social media platforms, including
community/comment management

Supporting other teams
 Support other teams with content production, funder relationships and
reporting, including:
o Events support — invitations, promotional materials and briefings
o On-site event support — photography, video and branding
o Design and branding support

Systems maintenance and monitoring
 Manage shared mailboxes (website enquiries)
 Maintain comms assets, including videos, photos, logos, email signatures and
templates
 Maintain Dropbox, Canva and other tools
 Maintain consent records
 Maintain digital and media monitoring, analytics and reporting.
 Carry out other reasonable tasks as agreed with the Head of Marketing and
Communications.

Drive quality, lead change and make a lasting difference! 

About Us

Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services.

Our Regulated Activities and Contract Scope

The Care Services Manager will have responsibility across our regulated and associated services, which currently include:

•  Domiciliary care (personal care in people's homes)

  •  Short Breaks and Emergency Respite (including sleep-in provision)

  •  Dementia Wraparound Support

  •  Day Break Day Services (currently unregulated)

We hold contracts and funding arrangements across several commissioners and funders. The postholder will be responsible for ensuring that care and support is delivered in accordance with all relevant contractual and funding requirements.

The Role

The Care Services Manager will hold personal CQC accountability for the quality, safety, and compliance of our regulated services. While this is fundamentally a strategic leadership and governance role, our regulated services are currently at an important stage of development. As such, we are looking for someone who is equally comfortable providing visible, hands-on operational delivery when needed.

Initially, the successful candidate will spend time working closely with the day-to-day operation of the service, building strong relationships with Care Support Workers and the people we support, strengthening systems and processes, and ensuring consistently high standards of care.

This is an opportunity to play a key role in embedding best practice and supporting the continued growth and improvement of the service. As the service develops, the emphasis of the role will increasingly shift towards strategic leadership, quality assurance, governance, service improvement and future development.

The successful candidate will be able to recognise what the service needs at any given time and adapt their approach accordingly, remaining visible and involved operationally where appropriate, while driving long-term quality, compliance and continuous improvement.

What We Offer

• Competitive salary

• Starting annual leave entitlement of 25 days, increasing with service to a maximum of 30 days (and Bank Holidays),             plus your 'birtholiday'

• Pension contribution scheme

• Benefits platform offering flexible high street savings and discounts on top brands

• Employee Assistance Programme and wellbeing platform

• Ongoing training and development opportunities

• A supportive, values-led organisation that makes a real difference to carers’ lives and the people they care for

Key Responsibilities

1. Leading and Managing the Service

• Hold CQC registration and personal accountability for the quality, safety and compliance of all regulated care activities delivered by the organisation.

• Provide day-to-day operational leadership of the care service(s), being genuinely present and accessible to care support workers, coordinators, and senior staff, particularly in the early period of the role.

• Line manages the coordination and care team, providing regular supervision, clear direction, and honest feedback.

• Be willing to get involved in operational problem-solving when needed, covering gaps in coordination, stepping in on complex cases, supporting the team through difficult periods, while also working to build the capacity that, over time, reduces the need for this.

• Build and sustain a team culture where staff feel supported, valued, and clear about what is expected of them.

• Manage performance and conduct fairly and consistently, with appropriate HR support.

2. Quality, Compliance and Safeguarding

• Ensure the service always operates in compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.

• Maintain continuous inspection readiness under the CQC Single Assessment Framework, understanding that ratings can be updated at any point, not just following a scheduled visit.

• Act as a named safeguarding lead, recognising, reporting, managing, and recording safeguarding concerns across all regulated services.

• Lead a meaningful quality assurance programme, involving audits, spot checks, care plan reviews, complaint analysis, and use findings to drive improvements.

• Submit CQC notifications accurately and on time and ensure the Statement of Purpose and all governance documentation accurately reflects what the service does.

• Monitor care quality through ECM data, visit records, staff feedback and regular engagement with service users and their families, remaining closely connected to the day-to-day service delivery to identify and address emerging issues before they escalate.

• Ensure care and support delivery across all services remains within the scope of relevant contractual and funding arrangements, and that any changes to the service scope, volume or specification are identified and escalated appropriately.

3. Care Planning and Service User Relationships

• Ensure every service user has a current, person-centred care plan that reflects their needs, preferences and risks.

• Oversee and contribute to care assessments and reviews, including involvement in complex cases, multi-agency reviews and situations where a senior presence is needed.

• Build and maintain positive relationships with service users, their families, and carers, being accessible, responsive, and honest whether managing concerns or recognising success.

• Ensure that the service user experience and what it actually feels like to be supported by our service is at the centre of how quality is assessed, monitored and improved.

4. Safe Recruitment, Staffing and Workforce

• Ensure all staff are recruited safely and in line with statutory and regulatory requirements, with appropriate DBS checks, references, right-to-work verification, and safer recruitment processes completed before delivering regulated care.

• Manage all aspects of the Skilled Worker visa sponsorship process, including sponsorship applications, compliance monitoring, record keeping, and reporting requirements in line with Home Office regulations.

• Lead on workforce development, identifying training needs, commissioning training, maintaining records, and ensuring all staff are competent for the care they deliver.

• Ensure a regular and effective programme of one-to-one meetings, supervision, probation reviews and annual appraisals is maintained across the service, addressing performance, development, wellbeing, and any concerns in a timely manner.

• Support, and where appropriate, lead HR processes, including investigations, disciplinary, performance management, grievance, and absence management meetings, working closely with HR to ensure a fair, consistent and legally compliant approach.

• Ensure the on-call and lone working frameworks are in place, understood by all staff and working in practice.

• Participate in the senior management on-call rota, providing advice, support and decision making in response to serious incidents, safeguarding concerns, deaths, and any other urgent operational matters requiring immediate senior attention.

• Participation in a shared on-call rota, including evenings/over-night and weekends, and bank holidays where scheduled.

5. Working with Senior Leadership

• Work closely with the Head of Operations (Deputy CEO) reporting on service performance, escalating concerns, contributing to strategic decisions, and supporting the organisation's broader development.

• Contribute to commissioner relationships and contract management, including monitoring reporting, quality submissions and attendance at review meetings.

• Play an active part in shaping how the service develops, bringing operational knowledge and professional judgement to decisions about what the service does, how it is structured and where it grows.

• Demonstrate the confidence to communicate honestly, raise difficult issues and challenge constructively in the best interests of the service and the people we support.

PERSON SPECIFICATION

Qualifications

· Level 5 Diploma in Leadership and Management for Adult Care or actively working toward it with a clear and realistic            completion plan.

· Enhanced DBS with adults' barred list or willingness to apply immediately.

· Full UK driving licence and access to own vehicle.

Knowledge

· Strong working knowledge of the CQC Single Assessment Framework how evidence is gathered, what quality                      statements are assessed against, and what continuous inspection readiness means in practice.

· Comprehensive knowledge of the Health and Social Care Act 2008 and CQC Fundamental Standards.

· Knowledge of safeguarding adults' legislation and local procedures.

· Knowledge of the Mental Capacity Act 2005 and how it applies in domiciliary and community care

· Working knowledge of Working Time Regulations and how this practically applies to care rotas and on-call                            arrangements.

· Understanding of contractual compliance in a multi-contract or multi-funder care environment, and the implications of            changes to service scope or volume.

Experience

· Proven experience as a Registered Manager (or equivalent senior care management role) in a CQC-regulated                      domiciliary or community care service.

· Experience of being hands-on in a care management role, understanding when direct operational involvement is                  needed.

· Experience of managing safeguarding, making referrals, managing investigations, recording outcomes, and learning            from them.

· Experience of directly supervising and developing a care team including coordinators, senior carers, and care                        support workers.

· Experience of managing quality across a regulated service, completing audits, spot checks, care plan reviews and                complaint handling.

· Experience of CQC compliance and notifications, including operating under the Single Assessment Framework.

· Experience of managing across multiple service lines or contracts simultaneously, ensuring compliance with each                  commissioner or funder’s specific requirements.

Skills & Abilities

· Able to assess service performance, recognise what is working well, identify challenges and confidently                                  communicate these in a clear and constructive way.

· Willingness and flexibility to be hands-on when required, and confident enough to step back appropriately as the                  service develops.

· Excellent written communication skills, being able to write clearly, accurately, and professionally for a variety of                      audiences (CQC, commissioners and families).

· Excellent verbal communication skills, being able to speak in a clear, honest, and approachable way with care                      workers, service users, families, CQC inspectors and senior colleagues.

· Strong decision-making skills when under pressure, including in safeguarding, serious incidents and out-of-hours                  situations.

· Competent in care management systems — including rostering, ECM, and digital care planning.

Personal Qualities

· Shows the self-awareness, honesty and professional courage to recognise what is working, what is not, and what                  needs to change.

· Demonstrates resilience and calm judgement, remaining focused and clear when faced with challenging or complex              situations or organisational difficulties.

· A caring and compassionate leader with a genuine commitment to making a positive difference to the people we                    support.

· Accountable and takes ownership of outcomes.

· Adaptable and confident working at different levels, recognising when to move between strategic thinking to                          operational problem-solving.

· Collaborative and approachable, with the ability to build positive working relationships and work effectively with                      people at all levels of the organisation.

· Curious and improvement-focused, with a willingness to ask questions, explore new approaches and learn from                    experience.

Job Description: Head of Services

Reports to: Chief Executive

Location: Woking, Surrey

Hours of Work: Full time, 37.5hrs per week

Salary: £42,000 - £45,000 (DOE, pro rata)

About Us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The Role:

We are looking for a proactive and organised Head of Services,  providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.

This includes:

• Direct Access Accommodation (10 beds)
• Move-on properties (14 beds)
• Day Centre Services
• Frontline staff across both services

The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.

The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.

Key Responsibilities:

Service Oversight

• Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
• Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
• Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
• Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
• Use service delivery data, client feedback and staff insight to support continuous improvement.
• Ensure accurate recording of service activity and outcomes is maintained.

Accommodation & Day Centre Services

• Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
• Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
• Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
• Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
• Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.

Safeguarding & Risk Management

• Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
• Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
• Monitor safeguarding activity and ensure appropriate action and escalation.
• Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
• Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.

Health & Safety

• Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
• Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
• Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
• Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
• Escalate serious health and safety concerns in line with organisational procedures.

Staff Leadership & Management

• Provide supportive leadership across both services, fostering a stable and positive working environment.
• Lead supervision, reflective practice and performance management conversations.
• Promote a trauma-informed approach across the team.
• Build a culture of accountability, openness and professionalism.
• Oversee recruitment, induction, training and development.
• Manage rotas and staffing levels to support service delivery and wellbeing.
• Ensure staff are supported in managing complex and challenging situations.

Reporting, Service Development & Operational Oversight

• Oversee referrals, allocations and engagement pathways across services.
• Maintain oversight of operational data, ensuring accuracy and reliability.
• Monitor service performance, demand, outcomes and operational pressures.
• Produce regular reports for the CEO covering activity, performance, risks and outcomes.
• Analyse data and feedback to identify trends and service improvement opportunities.
• Support development of effective client progression pathways.

On-Call & Operational Cover

• Participate in a Monday–Friday on-call rota.
• Respond to urgent operational incidents and staffing issues.

Professional Standards & Ways of Working

• Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
• Maintain confidentiality and comply with GDPR and organisational policies.
• Work collaboratively with partner agencies to support positive outcomes for clients
• Maintain clear and appropriate professional boundaries with clients, staff and external partners.
• Manage workload independently, prioritising competing demands effectively.

Knowledge and Skills:

Essential

• Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
• Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
• Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
• Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
• Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
• Ability to reach, engage, and develop services for vulnerable or underserved groups.
• Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
• Skilled in managing competing priorities while maintaining service quality and compliance.

Desirable

• Working within homelessness, supported housing or related sectors.
• Delivery of trauma-informed services.
• Involvement in service development, redesign or improvement projects
• Setting and monitoring KPIs or outcome frameworks
• Managing budgets or operational resources.
• Working with volunteers in service delivery.

Personal Attributes

• Ability to manage competing priorities under pressure.
• Resilient and confident working in complex environments.
• Commitment to supporting people experiencing homelessness.
• Positive attitude, maintains a positive attitude even in challenging situations.
• Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
• Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
• Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
• Aligned with the values and mission of York Road Project.

Benefits:

• Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata) 
• Pension Scheme.
• Birthday day off.
• Medicash healthcare plan,
• Flexible working and hybrid working opportunities. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Waking Night Recovery Worker to play a pivotal role in our Crisis Accommodation service in Medway, Kent

Sounds great, what will I be doing?

As Waking Night Recovery Worker you will be ensuring the safety, security, and wellbeing of our building and service users throughout the night. In this rewarding role, you will provide person-centred support to individuals with complex needs, including mental health challenges and substance misuse, helping them achieve positive outcomes and maintain their independence. Responsibilities include co-producing risk assessments, support plans, and crisis interventions, responding appropriately to incidents and mental health relapses, carrying out welfare and flat checks, and supporting service users with their health, wellbeing, and safety goals. You will also be responsible for maintaining the security of the building through regular patrols, health and safety inspections, CCTV and alarm monitoring, as well as undertaking housing management and caretaking duties. This is an excellent opportunity for someone who is calm under pressure, proactive, and committed to making a positive difference in the lives of vulnerable people.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are seeking a resilient, empathetic, and highly motivated individual with demonstrable experience supporting people with mental health needs and complex support requirements. Experience working with individuals affected by substance misuse is desirable, alongside a strong understanding of recovery-focused practice, co-production, and the challenges faced by vulnerable adults. The successful candidate will be confident in engaging service users in assessments, developing and reviewing support and safety plans, and delivering activities that promote confidence, independence, wellbeing, and self-defined recovery. You will have a sound knowledge of relevant legislation and frameworks, including welfare reform, the Care Act, and housing pathways, together with the ability to remain calm and maintain high standards in challenging and unpredictable situations. Strong IT skills, including experience using Microsoft Office and case management systems, are essential, as is an understanding of basic building maintenance and safety issues. Excellent written and verbal communication skills, accurate record keeping, and the ability to handle financial transactions responsibly are required. Flexibility to work nights, weekends, and bank holidays is essential, along with a commitment to delivering outstanding support and safeguarding the wellbeing of our service users.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

As a busy office, the Systems & Administration Officer plays a central role in the smooth running of MindOut's operations. The postholder will coordinate a range of administrative functions, support the wider team with organisational activities and projects, maintain effective office systems, oversee client and volunteer databases, assist with recruitment processes, and prepare monitoring and performance reports. 

The role serves as a key point of contact for the organisation, responding to enquiries from service users, professionals, volunteers, partners and members of the public. The postholder will provide a professional, welcoming and efficient response across email, telephone and digital communication channels, ensuring enquiries are managed appropriately and directed to the relevant service or team. 

As many people contacting MindOut may be experiencing mental health challenges, emotional distress, discrimination, isolation, crisis or suicidal thoughts, the postholder must be able to respond with empathy, professionalism and sound judgement. The role requires resilience, emotional intelligence and the ability to work within MindOut's safeguarding, risk management and confidentiality procedures while maintaining appropriate professional boundaries.

The postholder plays a key role in creating a positive first impression of MindOut and helping ensure that people seeking support are treated with dignity, respect and compassion from their first interaction with the organisation. 

Role description 

You will have the skills, experience, sensitivity and personal confidence to support all the activities of the charity but will have specific responsibility for: 

Main Tasks 
 

1. All organisational administrative tasks to include word processing, data entry, office procurement and responding to enquiries and requests via phone, email or in person
2. Composing and producing letters, documents, reports and presentations in a range of formats as requested 
3. Collating and maintaining statistical information using databases and spreadsheets
4. Monitor and maintain the quality, accuracy and security of organisational data, ensuring compliance with GDPR and MindOut policies. 
5. Updating MindOut’s website and social media and assisting with producing newsletters 
6. Developing and maintaining office systems, organise and store paperwork, documents and computer-based information.Maintaining and developing filing systems and operational procedures for the secure retention and retrieval of information 
7. Act as a systems champion for the organisation, supporting colleagues with the effective use of databases, Microsoft 365, Lamplight, Volunteero and other organisational systems. 
8. Identify opportunities to improve systems, administrative processes and ways of working that enhance efficiency, compliance and service delivery. 
9. Being responsible for all administration tasks relating to the recruitment, training and induction of staff and volunteers 
10. Undertaking administration tasks relating to finances/accounts such as petty cash reconciliation 
11. Carrying out background research and present findings in subjects which are relevant to the work of MindOut 
12. Organising and attend meetings, events and conferences where appropriate including booking rooms, arranging catering, preparing and circulating papers and taking minutes 
13. Organising mailings and other publicity tasks to promote the work of MindOut 
14. Maintaining strict confidentiality with regard to information given by and information about service users 
15. Coordinate, support and provide day-to-day guidance to administration volunteers, ensuring tasks are appropriately delegated and completed to a high standard. 

Please view attached job description and specification for futher details.

Interviews to be held 12 &13th August.

 Viva LGBTQ+ Lead

Reports to: Strategic Lead

Hours: Full-time (37 hours per week)

Salary: £36,600.00

Contract: Fixed term until 31st March 2028 (subject to continued funding)

Location: Multiple sites across 4 counties in north Wales

Closing Date for Applications: 10th August

Interview Dates:18th & 20thAugust

Purpose of Role

The Viva LGBTQ+ Lead is responsible for developing and delivering high-quality specialist LGBTQ+ youth work provision across a four-county area. The post-holder will lead the LGBTQ+ team, supervise junior staff, and ensure inclusive, safe, and affirming spaces for LGBTQ+ young people. This role combines direct youth work delivery with team leadership, training provision, and partnership development.

Key Responsibilities

Direct Youth Work Delivery:

● Develop and deliver multiple LGBTQ+ youth groups across 4 counties

● Provide one-to-one support and key working for LGBTQ+ young people

● Deliver programmes and activities as part of the Tŷ Pride Partnership (working to prevent LGBTQ+ homelessness)

● Provide advocacy for LGBTQ+ young people

● Offer family support to families of LGBTQ+ young people

● Facilitate the participation of and co-production with young people

● Apply youth work values and principles in all aspects of the role

● Provide role/possibility model for LGBTQ+ young people

Team Leadership and Supervision:

● Provide line management to LGBTQ+ Youth Work Support Worker and Outreach Worker

● Facilitate reflective supervision for junior staff in the LGBTQ+ team

● Recruit, supervise and support volunteers working with LGBTQ+ provision

● Contribute to organisational planning, staff and volunteer deployment

Training and Development:

● Develop and deliver training on LGBTQ+ and diversity topics to internal staff

● Provide training for external agencies on LGBTQ+ inclusion

● Support training and skills development for young people

Community Engagement and Partnerships:

● Promote and facilitate peer education and youth leadership

● Contribute to community capacity building activities

● Represent the organisation at forums and networks

● Recruit volunteers to support LGBTQ+ provision

Quality Assurance and Accountability:

● Contribute to quality assurance and evaluation of LGBTQ+ provision

● Complete accountability and compliance reports

● Support impact measurement and reporting

● Contribute to communications, media, and marketing activities

Safeguarding:

● Maintain safeguarding duties commensurate with role

● Contribute weekly to Safeguarding Panel

● Participate fully in reflective peer supervision

● Liaison with statutory safeguarding partners where appropriate

● Complete periodic training and awareness as directed

Person Specification

Essential Qualifications:

● Level 6 Youth Work qualification or equivalent (or working towards)

● Qualification or substantial training in LGBTQ+ awareness and inclusion

Essential Experience:

● Substantial experience of youth work with LGBTQ+ young people

● Experience of supervising staff or volunteers

● Experience delivering training to professionals or community groups

● Experience working across multiple sites/locations

● Experience of working with families

Essential Skills:

● Excellent youth work skills including relationship building, group work, and one-to-one support

● Strong understanding of LGBTQ+ identities, issues, and inclusive practice

● Ability to create safe, affirming spaces for LGBTQ+ young people

● Strong communication and interpersonal skills

● Ability to deliver training effectively

● Report writing and evaluation skills

● Access to own transport and willingness to travel across 4 counties

● Willingness to work up to 3 evenings per week an occasional weekends and overnight duties

Essential Personal Qualities:

● Passionate commitment to LGBTQ+ equality and inclusion

● Expert through lived experience

● Ability to work sensitively with young people experiencing marginalisation

● Commitment to youth work values and principles

● Self-motivated and able to work independently

● Collaborative team player

● Professional and reliable

● Commitment to reflective practice

Desirable:

● Welsh language skills

● Experience working in rural areas

● Experience of advocacy work

Arweinydd Viva LHDTC+

Yn Atebol i: Arweinydd Strategol

Oriau: Llawn amser (37.5 awr yr wythnos)

Contract: Cyfnod penodol hyd at 31ain Mawrth 2028 (yn amodol ar gyllid parhaus)

Lleoliad: Safleoedd lluosog ar draws pedair sir yng ngogledd Cymru

Dyddyiad terfynol am ceisiau: 10fed Mis Awst 2026

Dyddiadau cyfweld:18fed & 20ain Mis Awst 2026

Diben y Rôl

Mae Arweinydd Viva LHDTC+ yn gyfrifol am ddatblygu a darparu gwasanaethau gwaith ieuenctid arbenigol LHDTC+ o ansawdd uchel ar draws ardal sy’n cwmpasu pedair sir. Bydd deiliad y swydd yn arwain y tîm LHDTC+, yn goruchwylio aelodau iau o staff, ac yn sicrhau bod mannau cynhwysol, diogel a chadarnhaol ar gael i bobl ifanc LHDTC+. Mae’r rôl hon yn cyfuno darparu gwaith ieuenctid yn uniongyrchol â darparu arweinyddiaeth i’r tîm, hyfforddiant, a datblygu partneriaethau.

Prif Gyfrifoldebau

Darparu Gwaith Ieuenctid yn Uniongyrchol:

● Datblygu a darparu nifer o grwpiau ieuenctid LHDTC+ ar draws pedair sir

● Darparu cymorth un-i-un a gwaith allweddol i bobl ifanc LHDTC+

● Cyflwyno rhaglenni a gweithgareddau fel rhan o Bartneriaeth Tŷ Pride (gan weithio i atal digartrefedd ymhlith pobl ifanc LHDTC+)

● Darparu eiriolaeth i bobl ifanc LHDTC+

● Cynnig cymorth i deuluoedd pobl ifanc LHDTC+

● Hwyluso cyfranogiad a chydgynhyrchu gyda phobl ifanc

● Cymhwyso gwerthoedd ac egwyddorion gwaith ieuenctid ym mhob agwedd y rôl

● Bod yn fodel rôl a phosibilrwydd i bobl ifanc LHDTC+

Arwain a Goruchwylio'r Tîm:

● Darparu rheolaeth linell i'r Gweithiwr Cymorth Gwaith Ieuenctid LHDTC+ a'r Gweithiwr Allgymorth LHDTC+

● Hwyluso goruchwyliaeth fyfyriol i aelodau iau o staff yn y tîm LHDTC+

● Recriwtio, goruchwylio a chefnogi gwirfoddolwyr sy'n gweithio o fewn y ddarpariaeth LHDTC+

● Cyfrannu at gynllunio sefydliadol, a lleoli a defnyddio staff a gwirfoddolwyr yn effeithiol

Hyfforddiant a Datblygiad:

● Datblygu a darparu hyfforddiant ar bynciau LHDTC+ ac amrywiaeth i staff mewnol

● Darparu hyfforddiant i asiantaethau allanol ar gynhwysiant LHDTC+

● Cefnogi hyfforddiant a datblygiad sgiliau pobl ifanc

Ymgysylltu â'r Gymuned a Phartneriaethau:

● Hyrwyddo a hwyluso addysg gan gymheiriaid ac arweinyddiaeth ymhlith pobl ifanc

● Cyfrannu at weithgareddau meithrin gallu cymunedol

● Cynrychioli'r sefydliad mewn fforymau a rhwydweithiau

● Recriwtio gwirfoddolwyr i gefnogi'r ddarpariaeth LHDTC+

Sicrhau Ansawdd ac Atebolrwydd:

● Cyfrannu at sicrhau ansawdd a gwerthuso'r ddarpariaeth LHDTC+

● Cwblhau adroddiadau atebolrwydd a chydymffurfiaeth

● Cefnogi mesur ac adrodd ar effaith y gwasanaeth

● Cyfrannu at weithgareddau cyfathrebu, y cyfryngau a marchnata

Diogelu:

● Cyflawni dyletswyddau diogelu sy'n gymesur â'r rôl

● Cyfrannu'n wythnosol at y Panel Diogelu

● Cymryd rhan lawn mewn goruchwyliaeth fyfyriol gan gymheiriaid

● Cydgysylltu â phartneriaid diogelu statudol lle bo'n briodol

● Cwblhau hyfforddiant a gweithgareddau codi ymwybyddiaeth cyfnodol yn unol â chyfarwyddyd y sefydliad

Manyleb y Person

Cymwysterau Hanfodol:

● Cymhwyster Gwaith Ieuenctid Lefel Chwech neu gymhwyster cyfatebol (neu'n gweithio tuag ato)

● Cymhwyster neu hyfforddiant sylweddol mewn ymwybyddiaeth a chynhwysiant LHDTC+

Profiad Hanfodol:

● Profiad sylweddol o waith ieuenctid gyda phobl ifanc LHDTC+

● Profiad o oruchwylio staff neu wirfoddolwyr

● Profiad o ddarparu hyfforddiant i weithwyr proffesiynol neu grwpiau cymunedol

● Profiad o weithio ar draws safleoedd neu leoliadau lluosog

● Profiad o weithio gyda theuluoedd

Sgiliau Hanfodol:

● Sgiliau gwaith ieuenctid rhagorol, gan gynnwys meithrin perthnasoedd, gwaith grŵp a chymorth un-i-un

● Dealltwriaeth gadarn o hunaniaethau LHDTC+, materion sy'n effeithio ar bobl LHDTC+, ac arferion cynhwysol

● Y gallu i greu mannau diogel a chadarnhaol i bobl ifanc LHDTC+

● Sgiliau cyfathrebu a rhyngbersonol cryf

● Y gallu i ddarparu hyfforddiant yn effeithiol

● Sgiliau ysgrifennu adroddiadau a gwerthuso

● Mynediad at ddull trafnidiaeth personol a pharodrwydd i deithio ar draws pedair sir

● Parodrwydd i weithio hyd at dair noson yr wythnos, ac yn achlysurol ar benwythnosau a chyflawni dyletswyddau dros nos

Rhinweddau Personol Hanfodol:

● Ymrwymiad angerddol i gydraddoldeb a chynhwysiant LHDTC+

● Arbenigedd sy'n deillio o brofiad bywyd

● Y gallu i weithio'n sensitif gyda phobl ifanc sy'n profi ymyleiddio

● Ymrwymiad i werthoedd ac egwyddorion gwaith ieuenctid

● Hunangymhelliant a'r gallu i weithio'n annibynnol

● Y gallu i weithio'n gydweithredol fel aelod o dîm

● Proffesiynoldeb a dibynadwyedd

● Ymrwymiad i ymarfer myfyriol

Dymunol:

● Sgiliau Cymraeg

● Profiad o weithio mewn ardaloedd gwledig

● Profiad o waith eiriolaeth

Community Voice isn’t a strand of work for us; it’s what all our work is built from.

We’re recruiting a Community Voice Officer to strengthen that work.

At Together Active, we work across Staffordshire and Stoke-on-Trent to make it easier for people to be active in ways that work for their lives. But we’re also trying to change how systems behave; how decisions get made, who shapes them, and what counts as evidence.

This role is about embedding lived experience into the way we think, decide and act, as something that influences direction from the start, not as consultation at the end of a process.

You’ll spend time listening directly to communities, to partners, to the spaces where people feel overlooked or misunderstood. You’ll notice where assumptions don’t match reality. You’ll test ideas. You’ll bring insight back into the organisation and into partnerships, and you’ll be prepared to stand by it.

Are you an experienced practitioner with a passion for empowering young people and making a difference?

At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting impact on the lives of children, young people, and adults at risk. We believe no child or young person should ever be alone or voiceless in the care system, in family court, or when decisions are being made about their future.

We are seeking an experienced and compassionate Senior Practitioner to join Project Unity England, working 28 hours per week. This is an exciting opportunity to deliver intensive, trauma-informed support to care-experienced young mothers who are pregnant or have recently given birth, helping families stay together and supporting young mothers to build positive futures.

About Project Unity England

Project Unity England is an innovative national initiative focused on improving outcomes for care-experienced young mothers and their children through collaborative, multi-agency working. The project aims to keep families together, strengthen service delivery, promote innovation and ensure that local needs are addressed effectively across England.

At the heart of Project Unity is a collaborative approach that brings together local authorities, health partners and community organisations to provide coordinated, community-focused support. By working closely with partner agencies, Project Unity helps ensure young mothers receive the right support at the right time, enabling them to make informed decisions and achieve the best possible outcomes for themselves and their children.

About the role

As a Senior Practitioner, you will manage a complex caseload, providing independent, rights-based advocacy and one-to-one support to care-experienced young mothers. Working autonomously while supported by the Project Coordinator, you will empower young mothers to understand their rights, navigate statutory processes and make informed decisions that help keep families safely together.

You will build trust, complete assessments, develop support plans and advocate on their behalf within multi-agency settings. You will work alongside social workers, midwives, health visitors and other professionals to ensure each young mother's voice is heard and represented.

Alongside direct casework, you will contribute to peer support groups, workshops and community-based activities that reduce isolation, build confidence and strengthen parenting skills. You will also play an important role in safeguarding, quality assurance and service development by maintaining high-quality records, producing case studies and identifying opportunities to improve local services.

This is a rewarding opportunity to make a tangible difference to the lives of care-experienced young mothers while working within an innovative, rights-based national programme.

About you

We are looking for someone who is passionate about supporting vulnerable young people and families. You will be confident working independently while building strong partnerships with professionals across health, social care and the voluntary sector.

You will have experience supporting families or parents with complex social care involvement and a sound understanding of safeguarding, risk assessment and relevant legislation. You will be an effective advocate with excellent communication skills, able to build trusting relationships while maintaining professional boundaries.

You will be organised, resilient and confident managing a demanding caseload, with strong analytical skills and the ability to make sound professional judgements in complex situations.

Above all, you will demonstrate NYAS's values of Collaboration, Accountability, Respect and Empowerment, sharing our commitment to ensuring children, young people and adults at risk have their voices heard.

How to Apply

Please apply via the the NYAS website. In your application, evidence using specific examples how your skills and experience meet the criteria in the person specification within the attached job description, including:

• Experience with vulnerable young people or families in a social care, advocacy or support setting
• Knowledge of legislation and policy relating to advocacy, safeguarding and children’s social care
• Excellent communication, organisational and report-writing skills, with sound professional judgement

Employee Benefits

We offer the following employee benefits:

• 26 days, increasing to 30 days annual leave plus bank holidays (pro rata for part time)
• Occupational sick pay (subject to completion of qualifying period)
• Enhanced pay for family friendly leave
• Free parking at some of our offices
• Employee assistance programme
• Group stakeholder pension scheme
• Access to BHSF health cash plan
• Cycle to work scheme
• Support and supervision from your line manager
• Learning and Development opportunities

Safeguarding and Compliance

NYAS operates robust safeguarding procedures, and internal candidates will be subject to references in line with our Safeguarding and Child Protection Policy. In accordance with UK immigration law, proof of eligibility to work in the United Kingdom will be required as part of the recruitment process. We reserve the right to close this vacancy early if we receive a high number of applications.

About NYAS

NYAS (National Youth Advocacy Service) is an established rights-based charity ensuring that children, young people, and adults across England and Wales are respected, represented and supported in expressing their views. We work with care-experienced people who are often reliant on statutory services, and our combination of social care and legal services places us in a unique position to ensure their voices are heard.

We are an equal opportunities employer and a Disability Confident Employer, guaranteeing an interview to all disabled applicants who meet the minimum criteria. We welcome applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

We are looking for a highly motivated individual to lead our team of volunteers across the South Wales area. As the Volunteer Manager you will:

• Lead on promoting and developing volunteering within our service across South Wales.
• Leading on the recruitment and training of new volunteers.
• Provide line management for a team of volunteers ensuring high quality support to the victims of crime
• Ensure compliance with all Victim Support standards relating to volunteering.
• Build and maintain partnerships with relevant external agencies

The role is home based and will include regular travel around the South Wales area.

Are you passionate about ensuring the victims of crime receive high quality support, developing others and helping to deliver an outstanding service?

If so, we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role

As a Volunteer Manager, you will recruit, inspire, and support a team of dedicated volunteers, empowering them to deliver high-quality services and compassionate support to victims when they need it most, making a real different to the lives of people affected by crime.
You will work collaboratively with colleagues, in order to maximise positive outcomes for service users.

You will:

• carry out recruitment activities to attract potential volunteers
• develop and manage a cohort of volunteers, including service delivery, community engagement and fundraising support
• oversee new volunteer accreditation, carrying out regular supervisions and annual reviews
• promote effective volunteer communications to ensure good working relationships across the volunteer cohorts by, for example, volunteer meetings, newsletters, etc.
• ensure volunteers work within existing safeguarding policies and procedures, data protection and information security, confidentiality policies, lone worker policies and other relevant policies
• develop and maintain effective working relationships through good communication and collaboration with internal and external stakeholders
• promote, facilitate and participate in regular team meetings, sharing local issues, feedback and learning with other colleagues
• comply and keep up to date with VS Data Protection Policy, GDPR data protection legislation, confidentiality and organisational policies and procedures, as well as all legislation connected to your work.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Creating Hope Together

Creating Hope Together is Scotland's suicide prevention strategy and action plan (2022–2032), published by the Scottish Government and COSLA. Its vision is to reduce the number of suicide deaths in Scotland while tackling the inequalities that contribute to suicide, so that any child, young person or adult who has thoughts of taking their own life, or who is affected by suicide, gets the help they need and feels a sense of hope.

All of the work is delivered in line with the strategy's guiding principles: putting inequalities and diversity first; co-developing our work with people with lived and living experience; embedding Time, Space, Compassion; keeping the voices of children and young people central; connecting people across sectors to learn together; reducing the stigma of suicide; and ensuring our work is evidence-informed.

The role

This is a new role, hosted by Change Mental Health on behalf of Suicide Prevention Scotland, created to support delivery of Outcome 3 of Creating Hope Together: that everyone affected by suicide is able to access high quality, compassionate, appropriate and timely support.

The postholder will work alongside colleagues in the delivery collective - primarily the Time Space Compassion (TSC) Lead and the Children and Young People (CYP) Lead - to support delivery of a range of actions across the Delivery Plan. In practice this means helping partners in community, primary care, unscheduled care and mental health settings to put person-centred, compassionate approaches into everyday practice; growing the reach of Time, Space, Compassion across Scotland; and strengthening support for children and young people at higher risk of suicide.

The role focuses on enabling practical change in real-world settings through strong partnerships, effective communication, and the thoughtful use of learning and evidence to support continuous improvement. It sits within a small, collaborative team and works across a wide network of national and local partners, including NHS Boards, local authorities, third sector organisations, the Lived and Living Experience Panel (LLEP) and the Youth Advisory Group (YAG).

Key Responsibilities

Support delivery of implementation and improvement resources in practice

- Support partners to work at a national and local level to embed person‑centred, compassionate approaches to supporting people affected by suicidal thoughts and behaviours.

- Work with partners and draw on the latest evidence, best practice and a range of experts, to identify and respond to barriers and enablers to implementation

- This includes supporting the adaptation and implementation of national improvement and implementation resources, with a particular focus on:

o The roll out of the Enabling Conversations Toolkit for children and young people, in the CYP sector

o The Time Space Compassion approach, including work to support the implementation of personalised risk management approaches in community and clinical settings.

Build and maintain stakeholder relationships

- Develop and maintain relationships with strategic, community and lived experience partners at both national and local level, holding a portfolio of implementation partnerships.

- Represent the work of Suicide Prevention Scotland in multi-agency partnerships and networks, building trust, setting realistic expectations and delivering reliably.

- Work in close partnership with colleagues across the delivery collective to ensure a coherent, joined-up approach across Outcome 3 and the wider delivery plan.

Lead communications and knowledge sharing

- Develop and deliver engaging, accessible communications that promote learning and support the spread of our resources and projects.

- Use digital channels and networks to share insight and good practice.

- Create content that is trauma-informed, inclusive and practice-focused.

Support evaluation and continuous improvement

- Work with local and national partners to develop and implement proportionate evaluation activity that identifies impact, learning and opportunities for improvement.

- Synthesise and share learning to inform the future development of our resources, including producing clear, accessible written summaries.

Project coordination and management

- Support national and local partners to plan, coordinate and administer implementation activity, maintaining project plans, milestones and risk registers.

- Monitor progress against delivery plan milestones and prepare updates and reports for governance groups.

- Support budget tracking and ensure value for money.

General Duties:

- Act in accordance with Data Protection legislation. Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies.

- Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974.

- As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist.

- To act in accordance with the charity's Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns.

- To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role.

- To work in accordance with the charity's national policies and local operating procedures and those of external regulators or professional bodies.

- Undertake other related duties in line with the scope and purpose of the role, as agreed with the line manager.

Essential Criteria:

- A track record of delivering change and of working in multi-agency stakeholder partnerships and groups.

- The ability to build understanding quickly and become effective in the role at pace.

- The ability to build and maintain trust – setting realistic expectations and delivering reliably, with an approach that balances ambition with pragmatism.

- The ability to find a way through complex topics and situations, prioritising the most important tasks to make the best use of time.

- A strong commitment to compassionate, person-centred ways of working, and to ways of working that can be applied in day-to-day practice.

- The ability to apply group learning principles to support collective improvement and development.

- Excellent communication and facilitation skills, including the ability to produce sensitive, trauma-informed and equity-focused materials and session plans.

- Strong organisational and project coordination skills, with the ability to manage multiple workstreams and meet deadlines.

- A commitment to co-production with people with lived and living experience, and to tackling the inequalities that contribute to suicide.

- Willingness and ability to travel across Scotland, with occasional overnight stays.

Desirable Criteria

- Experience of working in suicide prevention, self-harm or mental health, particularly with children and young people.

- Experience of supporting the implementation of practice resources and improvement programmes across multiple settings.

- Knowledge of the Time, Space, Compassion approach and/or the NCISH recommendations and patient safety toolkit.

- Understanding of the health, local government and third sector landscape in Scotland, including NHS Boards, community planning and national policy.

- Experience of evaluation, quality improvement or implementation science approaches.

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

All successful candidates will require a PVG Membership. Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.

Benefits:  

· 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.

· A 35-hour working week, enhanced sick pay & season ticket loan.

· A great work life balance with flexible and blended working environment.

· Access to purchase a Blue Light Discount Card

· Cycle to Work Scheme

· Enhanced sick pay and leave entitlements.

· Generous 37 days’ holiday.

· Paid Mental Wellbeing days.

· Professional development including funded opportunities.

Be Part of Meaningful Change
Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy.

We are now seeking a Marketing & Lead Generation Officer to join our Fundraising & Communications Team at this pivotal time. This opportunity is available on permanent basis.

We are looking for a motivated and results-driven Marketing & Lead Generation Officer to help grow our Training & Prevention income through strategic marketing and business development activity. This is an exciting opportunity to combine your marketing expertise with meaningful social impact.

About the Role

Our sector-leading training programmes are delivered to universities, schools, local authorities, healthcare providers, police services, charities and corporate organisations. These programmes equip professionals and young people with the knowledge and confidence to prevent sexual violence and respond safely to disclosures.

What We Do

Rape Crisis South London (RCSL) is a specialist charity dedicated to supporting survivors of rape, sexual abuse and all forms of sexual violence across twelve London boroughs. We provide a range of trauma-informed services that empower survivors, promote recovery and help individuals rebuild their lives.

What You’ll Do:

• Develop and deliver targeted email marketing campaigns to generate enquiries, leads and training bookings.
• Identify and engage new audiences across the corporate, education, healthcare, public and community sectors. 
• Create compelling marketing content that showcases the impact and value of our training programmes. 
• Build and manage a robust sales pipeline, nurturing prospects from first contact through to booking. 
• Act as the first point of contact for training enquiries, building positive relationships with prospective clients. 
• Work closely with our specialist trainers to coordinate meetings, develop opportunities and maximise conversions. 
• Monitor campaign performance, analyse data and use insights to continuously improve results. 
• Maintain accurate records and reporting using our CRM system. 
• Help grow a vital income stream that directly funds frontline support services for survivors of sexual violence. 
• This role would suit someone who enjoys building relationships, spotting opportunities, delivering creative marketing campaigns and using data to drive results, all while contributing to a mission-driven organisation that creates meaningful social impact.
   

About you
We are looking for someone who has:

• Experience delivering successful email marketing campaigns.
• A track record of generating leads, enquiries or sales.
• Strong written communication and marketing content creation skills.
• Experience using CRM systems and analysing campaign performance.
• Excellent organisational and relationship-building skills.
• The ability to work independently while collaborating effectively with colleagues.
• A commitment to feminist values, survivor-centred practice and the mission of Rape Crisis South London.

Safeguarding and Safer Recruitment

Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.
This includes:

• Promoting the safety and wellbeing of children, young people and adults at risk
• Identifying and reporting safeguarding concerns
• Following organisational safeguarding policies and procedures
• Supporting a culture where everyone feels safe, respected and supported

Our safer recruitment processes include:

• Values-based interviews
• Verification of identity, qualifications and employment history
• Reference checks
• Enhanced DBS checks where required
• Safeguarding training and supervision
• Equality, Feminist Commitment and Values.

Intersectionality and Reasonable Adjustments

We recognise that experiences of sexual violence are shaped by intersecting factors such as:

• Race and ethnicity
• Disability
• Sexuality and gender identity
• Socioeconomic background
• Immigration status
• Faith and culture
   

Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
 

Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:

• Alternative interview formats or timings
• Additional time for written tasks
• Accessible documentation
• Support relating to disability, neurodivergence or health needs
   

Learning and Development

As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.

Interview Process

Shortlisted applicants will be invited to an interview, conducted via MS Teams.

Stage one: MS Teams with the Training & Prevention Manager, Director of Fundraising & Communications and one other panel member.

The whole process from advertisement to appointment, may take up to 3 -4 weeks.

Post holder will be required to undertake Basic DBS.

The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

The interview will explore experience and approach to:

• Safeguarding
• Equality, diversity and inclusion
• Wellbeing and feminist practice
• Trauma-informed therapeutic work
• Leadership responsibilities relevant to the role

This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.

How to apply
Please submit:

• Your CV and a cover letter outlining your suitability for the role to in PDF format to email address listed
• Interview date(s): This opportunity will remain open for 4 weeks. However, due to the urgent need to recruit to this role, applications will be reviewed on a rolling basis, and interviews may be arranged before the closing date. We therefore encourage early applications.

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
 We encourage you to follow us on LinkedIn @ rapecrisissouthlondon for future opportunities and updates.

AI in Job Applications 
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences 

We are looking for a Delivery Partner Manager to develop and manage AllChild’s partnership of voluntary and community organisations in Hastings, ensuring excellent quality specialist support which drives positive outcomes for children, young people and their families.

Across the UK, millions of children and young people are growing up in poverty, facing complex social and emotional challenges. AllChild works within local systems and communities to identify and support young people most at risk of poor social, emotional and academic outcomes. Through our two‑year Impact Programme, we work with schools and local partners to build coordinated, place‑based support around children and families.

This role has a focus on establishing AllChild in a new region. You will be responsible for building strong, trusted relationships across the local community, developing deep knowledge of the local landscape, and embedding AllChild within existing networks and partnerships.

For further information and details on how to apply, please visit our website via the apply button.

Closing date: 28 August 2026.

We recognise that candidates may use AI tools to support research and check grammar. However, we ask that all supporting statements and application responses reflect your own thoughts and experiences. Over-reliance on AI may limit our ability to assess your individual skills, critical thinking, and personal approach, which are important parts of our selection process.

We're looking for a passionate, organised and resilient Deputy Manager to join our Learning Disabilities Social Care Service in Hertfordshire.

£36,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This job description outlines the key responsibilities and expectations of the role. It is subject to change and may be amended as business needs evolve.

What you'll do:
* Support the Area Service Manager to drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Support the Area Service Manager, using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate the team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Supporting Area Service Manager in maintaining quarterly staff succession plans

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement and inclusion
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential
* Educated to degree level or equivalent
* Holds relevant CMI/NVQ Level 4 or other business/management qualification
* Sound understanding of Positive Behaviour Support framework
* 2 years of experience with profound autism or complex learning disability
Desirable
* Any other relevant professional memberships and/or specialist qualifications
* Clinical background or relevant experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description