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SSAFA, Multiple Locations (Hybrid)
Unpaid role, expenses paid
Posted 3 weeks ago

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FareShare Greater Manchester, Manchester (Hybrid)
Unpaid role, expenses paid
Posted 2 weeks ago
Page 18 of 32
Shelter
Blackburn, Blackburn with Darwen (On-site)
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Front of House Volunteer

Information about the role

You’ll be the first point of contact for people coming to Shelter for housing, benefit or debt. This role supports the front-line service in the day-to-day operations of our housing, benefit and debt service in the hub and in our community settings.

Location: Shelter Lancashire Hub, Blackburn Central Library, Town Hall Street, Blackburn. Volunteering activity could be in the Hub or in our community settings.

Availability: Volunteering will take place within our Hub service hours of Monday-Friday, 9am – 5pm

The above is the essential information you need to know. You can apply now or read on for more details.

Range of activities may include:

  • Meeting and greeting people as they arrive at the service
  • Responding to general enquiries about our service
  • Signposting to other services if we are unable to help
  • General administrative task such as photocopying, scanning and updating information
  • Contributing to reception displays and keeping notice boards tidy
  • Updating client contact information on our database
  • Sending text reminders about appointments and information by a no-reply text messaging service

This role fights the housing emergency by supporting people who are struggling with housing and bringing them one step closer to a safe home.

Benefits of volunteering with Shelter:

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Your skills and experience

We’d love the volunteer in this role to have good communication skills and be confident with using IT. But the most important thing is that you are friendly and caring, with enthusiasm for fighting the housing emergency.

Supporting you

  • You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.
  • The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.
  • You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.
  • You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.

Next steps

If you need to apply by an alternative method, please contact us.

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.

End of document.

Organisation
Shelter View profile Organisation type Registered Charity Company size More than 1000
Posted on: 06 May 2026
Closing date: 04 August 2026 at 23:30
Tags: Advice / Information, Communications, Customer Service, Housing, Facilities, Homelessness, Logistics, Office Management, Victim Support, Social / Support Work

The client requests no contact from agencies or media sales.