Advice service manager jobs in Bermondsey, greater london
Together with our members and leaders from the world of physics and beyond, we have identified three priorities of Skills, Science and Society which must shape our work over the next five years if we are to achieve our mission.
We are very proud of our new innovative strategy, please click here to find out more information about our 2024 – 2029 strategy, our priorities and our principles.
Here at the IOP we are looking for a part time (21 hours per week) Email Marketing Executive on a permanent basis to support us in our mission.
What is it like working at the IOP?
The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.
Our comprehensive benefits package including:
- An excellent pension scheme - (up to 12% company contribution)
- Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
- Floating bank holidays (choose where to take your bank holidays throughout the year)
- Generous annual leave (25 days starting as a standard)
- Flexible working and much more!
The Role
What will I be doing?
- Creating and delivering email marketing communications to members, stakeholders and other target audiences.
- Working with the Senior Marketing Manager to develop the IOP’s email marketing strategy, including analysing results and making recommendations for future campaigns and newsletters.
- Upgrade our email templates with graphics, personalisation and optimisation.
- Work with the marketing team to ensure the delivery of high quality, effective offline and online marketing communications materials that meet set objectives and targets, adhere to brand guidelines and deliver consistent messages.
- Contribute to the development of integrated marketing communications plans and activities working closely with the Communications and Marketing team and building relationships with internal stakeholders.
- Evaluate effectiveness of email campaigns, using robust analysis and monitoring tools.
- Copywriting, editing and proofing a range of online and offline marketing communications.
Projects you work on may include:
- Developing engaging communications and content for our IOP members.
- Utilising copywriting and proofreading skills to tailor content for different audiences.
- Promoting the work of the IOP and the importance and impact of physics.
Who will I work with?
- Key relationships will be within the marketing team and wider comms, campaign and digital teams.
- Working closely with colleagues in the membership team.
- Getting to liaise with project teams around the organisation from education to science and innovation.
Ideally, we hope you’ll apply if your skills include:
Essential Criteria
- Experience of Email Marketing including creating email campaigns, audience segmentation and optimisation.
- Experience of broad marketing mix including working with designers, delivering publications and marketing assets, and planning marketing campaigns.
- Experience of copywriting, editing and proofreading.
- Experience creating and delivering campaigns in one or more email marketing platforms.
- Good interpersonal skills, used to building relationships across teams.
- Experience of project management, balancing priorities and delivering to tight deadlines.
Nice to have
- Experience of working within brand guidelines would be useful
- Experience of working within a charity or membership organisation
- Some experience of organisational data strategy and CRM
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!
Application
Alongside your CV, please ensure you include a cover letter stating how you meet the person specification.
How will I be working?
The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work.
Why should I want to work for the IOP?
The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work.
To apply for this role please click the link below, best of luck with your applications!
We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.
The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.
We strive to make physics accessible to people from all backgrounds.


The client requests no contact from agencies or media sales.
If you are an Assistant Accountant looking for your next role in an organisation with a meaningful mission, the Royal College of Radiologists’ Accountant Assistant role may be the role for you!
The Assistant Accountant is a crucial role that sits in our high performing finance team. We’re seeking a proactive and detail-oriented professional to join our high-performing finance team. This is a varied role where you’ll play a key part in ensuring the smooth running of our financial operations and supporting the delivery of accurate, timely financial information. You will be collaborative, working alongside one other assistant accountant, ensuring all routine transactions and processes are completed in a timely and efficient manner and providing excellent customer service. This is an excellent opportunity for someone with all-round experience in finance within fast paced environment.
What you’ll do:
- Have responsibility for administering the accounting system to ensure that the user hierarchy is maintained, new users are set up appropriately and that rights for processing, reporting and workflow are assigned correctly.
- Attend promptly to general finance queries.
- Reconcile fortnightly travel invoices and monthly credit card statements obtaining approvals and uploading to the accounts system.
- Raise all sales invoices across all group companies.
- Provide credit control to the business according to finance policies, actively engage with and enter in to and keep records of dialogue for all debtors.
- Provide cover for the other assistant accountant, namely in relation to purchase ledger processing and payments runs and bank transaction postings.
- Ad hoc analysis and support for month and year end activities.
What you’ll need:
- Experience of using a finance system preferably Sage 200, payment system and Microsoft applications, including experience of working in nominal, sales and purchase ledgers and cashbook.
- An ability to multi task and work to tight deadlines.
- Experience of working in a finance team in a similar role
- High level of accuracy and attention to detail
- A consistent and effective team player who can multi task and prioritise
- Effective oral and written communication skills
This is an exciting opportunity to join a fast-paced and forward-thinking team and organisation. If you are interested in finding out more about the Assistant Accountant role and the RCR please have a read of the candidate pack.
The successful candidate must be available for an immediate start at the end of January 2026.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (up to 60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Business Partner
Contract: Permanent, Full-time, 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £48,867 - 51,439 per year with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
This position sits within the UK Finance team, specifically within the Management Accounting team based in London. The Management Accounting team is responsible for providing robust reporting and analysis across the organisation, to ensure that WaterAid UK makes effective financial decisions and long term plans aligned with the 10 year strategy.
About the role
As our Finance Business Partner you will regularly support and advise UK team leaders and senior managers to review financial aspects of their financial performance and plans, working closely with People, Finance & IT, Policy and Campaigns, and parts of the international programmes directorates.
- Regularly advise UK team leaders and senior manager to review financial aspects of their operational plans.
- Continue to develop the systematic forecasting process for departments and ensure robust 3 year financial plans are implemented
- Support strategic decision making on long term financial plans and modelling, supporting WAUKs 10 year strategy
- Develop enhanced self-service reporting relevant at budget holder and department level that supports optimal decision-making
- Create efficient finance processes that best deliver the needs of the organisation
- Provide training and advice to build the financial management competencies of budget holders
- Work closely with the wider finance and IS team on delivering the organisational priorities
Requirements
To be successful, you will need:
- Completed a professional accounting qualification (ACA, ACCA, CIMA, CIPFA).
- Experience of formulating, overseeing and reporting on operational plans, including KPIs.
- Demonstrable innovative ability; using data and insight to inform recommendations for improvements to products, processes or activities.
- Proven experience of using insight and analysis to provide trends, inform and drive business decisions.
- Keen interest in information systems, ability to learn new systems quickly.
- Experience of accounting for restricted funds, preferably in an international organisation.
- Adaptability to build effective working relationships with both finance and non-finance colleagues and work in a collaborative way.
- Highly organised, with the ability to prioritise and co-ordinate multiple tasks and confident to work independently.
- Excellent communication skills, both oral and written.
Although not essential, we’d prefer you to have:
- Working knowledge of a budgeting and forecasting system.
- Experience of using Power BI.
- Working knowledge of SUN Vision Excel, or a similar multi-dimensional accounting system.
- Knowledge of donor reporting requirements /experience of reporting to donors.
- Knowledge of development issues and the sector.
Closing date: Applications close 12:00 PM UK time on 9th January 2026. Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found.
How to apply: Click Apply to complete the pre-screening questions and upload your CV
- Why are you interested in applying for this role, and what relevant experience do you have?
- What do you know about WaterAid and why do you want to work with us?
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities, neurodiversity and/or complex issues through training and employment.
We are recruiting for Peer Support Worker in Kingston upon Thames.
We are looking for an enthusiastic, flexible person with lived experience of autism who is committed to supporting autistic people to work towards their individual goals. Lived experience refers to the first-hand involvement or direct experiences and choices of a given person, and the knowledge that they gain from it, as opposed to the knowledge a given person gains from second-hand source.
Goals you may support clients to work on include:
· Taking more control of their lives through gaining a greater understanding of their own wellbeing
· Reducing feelings of isolation through building connections in the local community
· Gaining confidence and an improved sense of wellbeing
You will use your own direct lived experience of autism, to work together with people to identify their wellbeing goals and find the right resources and support for their needs. You will have excellent interpersonal skills and be committed to using a strength based and client led approach.
Experience of peer support is not essential; it is more important that you share our commitment to supporting people to achieve their personal and wellbeing goals. Peer support training will be provided.
This is a hybrid role involving both working from home and working in the community.
Please click apply to send your CV and a cover letter. Please add a cover letter to the end of your CV when uploading. Applications without a cover form will not be considered.
Candidates need to clearly outline how they meet the person specification points in their personal statement.
Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 25 days annual leave per annum pro rata plus statutory holiday.
Working Well Trust is an equal opportunities and confident about disabilities employer (two ticks). We welcome applicants of all backgrounds, cultures, genders, ethnicities, disability statuses and sexual orientations. We are happy to discuss any workplace adjustments individuals may require in the recruitment process, on commencement, or once in post. Special requirements for the interview process can be submitted in the cover form.
Closing date: Friday 9th January (9am). Please note, Interviews will be arranged throughout the application window. Therefore, it is important to get your application in as soon as possible. We may close this vacancy early.
The client requests no contact from agencies or media sales.
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
Main purpose of role
Main purpose of role The Helpline and Support Officer role sits within the Services and Support Directorate and provides tailored advice and practical support to individuals and families living with muscle wasting and weakening conditions from the point of diagnosis and beyond.
The Helpline and Support Officer will support people to navigate the UK’s Job description health, social care and welfare systems, enabling access to the services, benefits and equipment they are entitled to.
The role also involves informal advocacy, helping service users communicate their needs to overcome barriers; while ensuring they receive high-quality and ongoing support throughout their journey.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, discount in high street shops and gym membership, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Head Office, London SE1 (at least one day a week in Head Office, with flexibility for hybrid and homeworking
Closing date: Thursday 8th January 2026
Interview dates: 19th January 2026
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.
We are seeking a Counselling Support Group Administrator to join our service delivery team. This is a fantastic opportunity for an experienced professional who is looking to make a real impact on women and children’s lives.
About Woman's Trust
The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.
Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.
About you and how to apply
As a skilled and compassionate Counselling Support Group Administrator, aligned with our feminist ethos and the needs of our service users, you will provide high-quality administrative support to the delivery of counselling and support group services for women affected by domestic abuse. You will bring experience in service administration within a sensitive or trauma-informed setting, with the ability to manage referrals, coordinate sessions, maintain accurate records, and support counsellors and volunteers through effective scheduling and communication.
You will play a key role in supporting the smooth running of services, including monitoring attendance and outcomes, maintaining safeguarding and confidentiality standards, and ensuring compliance with organisational and funder requirements. You will also contribute to service improvement by supporting reporting, data collection, and administrative processes that enable the ongoing development and effectiveness of counselling and support group provision.
If you are looking for a new job opportunity whilst making a real impact on women and children’s lives, we want to hear from you!
To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge, relevant to this post.
Closing date for applications: To be considered on a rolling basis.
Interviews: To be held on a rolling basis.
This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.
To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge, relevant to this post.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Could you lead a multi-disciplinary team to deliver excellent casework and oversee the production of high-quality evidence to drive lasting systemic change for those impacted by harmful health practices in immigration detention?
About Medical Justice
Medical Justice works to uphold the health and associated legal rights of people in immigration detention and provides medical evidence, so the devastating health harms of detention are understood and acted on.
About the role
Casework and clinical evidence are at the heart of everything Medical Justice does. We assist vulnerable people mistreated in immigration detention and the evidence we produce forms the basis of our advocacy work to secure lasting change.
As Head of Clinical Evidence & Casework, you will play a key role in strengthening and developing our ability to reach more people in detention. Leading a team of Caseworkers, employed and volunteer Clinicians and Interpreters, you will oversee the development of high-quality medical evidence, facilitate access to healthcare for people in detention, and collaborate closely with our Advocacy team and external organisations to challenge and end medical mistreatment in immigration detention.
For full role information and the person specification please see the candidate pack.
Recruitment at Medical Justice
Medical Justice has an organisational commitment to improving the representation of people with lived experience. We recognise that some potential candidates who bring lived experience that we need may have had less opportunity to develop a track record in these roles. We are keen to look beyond the traditional review of your qualifications and work experience. Whilst the fact that your lived experience will be of relevance, there will be no expectation that you talk about your personal experiences.
We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on the Experts by Experience Employment Initiative website.
How to apply
Please read the Candidate Pack and when you are ready to apply, click the CharityJob Apply button below. You’ll be asked to submit a CV and answer a few application questions about your relevant skills and motivation.
Closing date Tuesday 20 January 2026, 23:30 GMT.
First round interviews will take place w/c 9 February, second round interviews w/c 23 February.
We look forward to receiving your application.
The decision to short-list you will be based on the information you provide in the application form. You need to show how you meet the requirements of the job description and person specification. You may find it helpful to draft of your answers to the application first.
The person specification in the candidate pack describes the skills and experience needed for the role. You should address as many of the criteria as possible. We suggest give specific examples which show that you have them.
If you have gaps in paid employment, your job history may be less important than some other responsibilities or experience which you have had recently. Make sure to include experience gained outside full time employment.
We uphold health rights of people in immigration detention and provide medical evidence, so the devasting health harms are understood and acted on.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Policy Specialist (children and young people)
Are you interested in improving the lives of children and young people with a learning disability? Can you turn complex ideas into evidence-based policy? Are you a skilled communicator able to influence decision-makers? If so, we would love to hear from you!
We are currently looking for a Policy Specialist to join Mencap. This position sits within the Policy and Public Affairs teams of Mencap’s Campaigns, Advocacy and Activism Directorate (CAA). You will work closely with our influencing, information and advice, campaigning, and research work, as well as sector partners like the Disabled Children's Partnership.
This is an exciting new role to deliver policy change and enhance the rights of children and young people with a learning disability. At a key time to influence Special Educational Needs and Disabilities (SEND) education reform, we are seeking a policy specialist to shape policy work that reflects the needs and experiences of children, young people, and their families. Working within the policy team, you will be responsible for developing evidence-based policy work and influencing decision-makers.
This is a full time position (37.5 hours per week). We are flexible with your work location, but there may be some occasional travel needed to our London office or Westminster.
You will:
· Translate complex work into clear and persuasive policy briefings, consultation responses and reports.
· Work within wider coalitions of charities, building collaborative relationships and ensuring that the needs and priorities of our community are addressed.
· Develop and expand Mencap’s ‘Policy Shapers’ work, ensuring our work reflects the experiences of children and young people with a learning disability and their families.
· Support our information and advice team, briefing them on important developments, inputting into casework discussions relevant to your areas of work, and supporting the creation of public information resources.
· Represent Mencap at meetings and events, with MPs, civil servants, and sector partners.
· Identify and analyse relevant research to develop evidence-based policy recommendations.
You will bring to this role:
· Experience of working on public policy issues.
· Strong communication skills: experience tailoring your messaging to a variety of different audiences and representing an organisation.
· Experience building positive relationships and working collaboratively to achieve outcomes; able to positively challenge, negotiate and compromise.
· The ability to work on your own initiative while contributing to team priorities and sustain enthusiasm under pressure.
· Experience analysing evidence to develop recommendations.
· Knowledge the issues facing children and young people with a learning disability and/or the SEND system, as well as the wider parliamentary system.
· Passion about making the world a better place for people with a learning disability.
If you're passionate about driving meaningful change for children and young people with a learning disability and you're ready to use your policy expertise to make a real impact, please apply now with an up-to-date CV. This advert has been extended and will now close on Sunday, 4th January, 2026. Interviews are scheduled to take place via Microsoft Teams during the week commencing 12th January 2026.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Empower individuals with learning disabilities and autism to reach their full potential and lead the lives they choose.
Compliance Officer
We are looking for a detail-oriented and proactive Compliance Officer to join a mission-driven organisation dedicated to transforming the lives of care-experienced young people through sustainable employment.
You will be working for a respected charity that supports young people facing significant barriers, ensuring that high-quality, accurate data underpins service delivery, reporting, and funding compliance. If you are passionate about data integrity, continuous improvement and supporting frontline teams to achieve impact, this role could be a great fit.
Position: Compliance Officer
Location: London Waterloo (hybrid – minimum of 2 days per week in the office)
Salary: Up to £35,000 per annum
Contract: Permanent
Hours: Full-time, 37.5 hours per week (Monday to Friday)
Benefits: 27 days annual leave plus the 1st Friday of every month as a half day
3% pension contribution after 3 months of service
Closing Date: Sunday 18th January 2026 at 11.59pm
About the Role
As Compliance Officer, you will play a vital role within the Careers Team, working closely with Career Specialists and the Systems and IT Manager to ensure that data is accurate, consistent and captured in a timely way.
High-quality data and reporting are essential to demonstrating impact, meeting contractual requirements and securing funding. You will support compliance across systems and processes, contribute to continuous improvement, and help ensure the organisation meets its obligations under GDPR and data protection legislation.
Main Duties and Responsibilities
- Work collaboratively with the Careers Team to ensure data is captured accurately and entered into the database on time
- Support the development, review and continuous improvement of data processes and compliance procedures
- Deliver staff training on compliance, data quality and reporting processes
- Support stakeholder and contract meetings, including evidencing compliance against contractual requirements
- Maintain a strong working knowledge of GDPR, the Data Protection Act 2018 and ICO guidance
- Work with the Systems and IT Manager and senior leadership to ensure organisational compliance
- Support the production of accurate records of service delivery, including monthly reports, KPIs and contract monitoring
- Contribute to a culture of accountability, quality and continuous improvement across the team
About You
You will be highly organised, analytical and confident working with data and processes.
You will enjoy working collaboratively with frontline teams, supporting them to understand and meet compliance requirements without losing sight of the organisation’s mission and values.
You will be comfortable managing multiple priorities, confident communicating with colleagues at all levels, and motivated by contributing to meaningful social impact.
Experience, Qualifications and Skills
Essential:
- Strong attention to detail with the ability to follow and implement processes accurately
- Excellent written and verbal communication skills
- A collaborative, supportive approach to working within a team
- Ability to identify opportunities for process improvement and communicate these confidently to senior staff
- Experience managing multiple priorities and working to deadlines
- Good IT skills, particularly Excel, with experience using databases or CRM systems
- Resilient, positive and resourceful, with the ability to work effectively in complex environments
Desirable:
- Experience working with vulnerable or disadvantaged young people
- Understanding of statutory contracts, KPIs and evidencing requirements
- Experience working with Salesforce or similar CRM systems
If you are passionate about data quality, compliance and supporting teams to deliver meaningful outcomes for young people, we would love to hear from you.
To apply, you will be asked to submit your CV along with a covering letter outlining how your experience and skills meet the requirements of the role.
You may have experience in roles such as: Compliance Officer, Data Officer, Monitoring & Evaluation Officer, Systems Administrator, Operations Officer, Programme Support Officer, or similar compliance and data-focused roles.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Financial Controller (a charity committed to community transformation)
Permanent, full-time post, 40 hours per week (1 FTE), inclusive of breaks
Salary: £51,960 (National) or £55,184 per annum (including London Weighting)
Hybrid: Some travel around the UK will also be required.
Financial Controller – Oasis Group
Oasis exists to transform communities, so they are healthy, inclusive, and thriving. Through our network of global Hubs, we work holistically to tackle inequality and build strong local ecosystems that serve everyone. To support this vital mission, we are now seeking a Financial Controller to join our national leadership team. Based in our London Waterloo office, the Financial Controller will oversee the finance function for our UK operations, ensuring excellence in financial planning, reporting, compliance, and controls.
Why might you consider Oasis?
We are proud of why we exist and what we bring to the communities in which we operate. Our story is told through a multi-faceted organisation that extends across support for homelessness and housing (Oasis Community Housing), secure education for young people (Oasis Restore), community hubs (Oasis Community Partnerships) and disrupting human trafficking (STOP THE TRAFFIK) and of course our network of 55 Oasis Academies (Oasis Community Learning). We are proud that we don’t just talk a good game – we actively engage and change lives for the better.
What will you do?
This newly formed leadership role will manage the financial operations across specific subsidiaries of Oasis. It will ensure financial accuracy, sustainability, regulatory compliance, and the delivery of timely financial information to support decision-making across the group.
To be successful in this role, applicants will require:
· A recognised professional accounting qualification or part-qualification, together with a thorough practical understanding of financial and management accounting principles and techniques.
· Advanced working knowledge/experience of Excel and computerised accounting systems (preferably PS Financials) with the ability to interpret and extract relevant financial information.
· Ability to communicate complex financial information to a wide audience with varying financial backgrounds, both internally and externally
· Excellent inter-personal and people management experience
What will you get in return?
· A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.
· A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.
· Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.
· A competitive salary and workplace flexibility.
As this is a newly created role, expect an evolving position that requires your insightful input, leadership and at the same time, provides incredible opportunities for the right person.
To apply, please send your CV and a Supporting Statement (no more than two A4 pages).
Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.
We will review applications on a rolling basis and reserve the right to close the advert if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
If successful you will be invited to formal and practical interviews We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about supporting young asylum-seekers and refugees to make change happen? Do you understand campaigning and how to achieve change in the British political system? You could be our new Campaigning Youthworker!
About Young Roots
At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.
About the role
The Campaigning Youth Worker (CPW) will work with young people who are seeking asylum or who are refugees in London to support them to seek change to laws and policies on the issues that matter to them. This role will be located in Croydon and King’s Cross, with regular attendance at our service delivery venues across London as required, including one evening activity per week.
The role will involve building relationships with young people who attend Young Roots activities and through outreach, having ongoing conversations about the issues that young people say matter to them, working with young people to understand how change to laws and policies happens and supporting young people to take campaigning action to achieve that change.
Please see the job description and person specification for full details.
Young Roots and recruitment
Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, particularly those who can face disadvantage in employment, such as people from Black, Asian and minority ethnic backgrounds, LGBTQ+ individuals and people with disabilities. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from people within these communities. We offer a guaranteed interview for those with lived experience of the asylum system and those with disabilities, where they meet the essential elements of the person specification.
If aspects of the application process create barriers to you applying and you’d like any adjustment to the process or you’d like an informal discussion or advice on your application, please get in touch. We would also like to alert you to the existence of organisations which supporting people from under-represented groups to access employment, who can advise you on applying for this role. For example, Scope, Young Women’s Trust and Experts by Experience.
Young Roots is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We take this duty very seriously.
Our work is underpinned by policies and procedures which promote safe working practices. We have a framework of training and supervision which everyone is expected to comply with and systems for monitoring, quality assurance and gaining service user feedback. On joining you will be expected to be part of this approach to safeguard our service users.
All posts are subject to a safer recruitment process which includes vetting checks such as enhanced criminal records and barring, scrutiny of employment history, references and other checks.
To apply
To apply, please submit your CV alongside a personal statement by the closing date outlining how you would be a great fit for the role.
Your personal statement should be no more than 800 words, answering the following questions:
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What is your motivation for working with Young Roots?
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What is your motivation for applying for this role specifically?
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What skills and experience would you bring that will enable you to be successful in this role?Please ensure you refer to the essential criteria on the person specification and provide examples to demonstrate how and where you meet the criteria. Your skills and experience could be gained through work, community involvement, or personal and family experiences.
Please submit your application via Charity Jobs.
No agencies, please.
Closing date: 10am on Monday 5 January 2026
Interview date: 19 or 20 January (you will be able to indicate a preference if you are shortlisted). Successful applicants will then have a second interview round - a young person panel on the evening of Thursday 22 January at our Brent project.
Working alongside young people seeking safety - building trust, providing practical and emotional support, and promoting their rights and power.
The client requests no contact from agencies or media sales.
Are you passionate about improving the health and well-being of your local community? Do you have the skills and compassion to support individuals living with long-term health conditions? We’re looking for a motivated Health & Wellbeing Facilitator to join our dedicated team at Age UK Bromley & Greenwich.
About the Role
As a Health & Wellbeing Facilitator, you will play a pivotal role in delivering our Long-Term Health Conditions Programme. This includes leading self-management workshops, organising peer support groups, and empowering clients to make positive lifestyle changes. You’ll be a key player in helping individuals build confidence, enhance their health knowledge, and take control of their well-being. Working closely with colleagues and volunteers, you’ll connect clients to valuable services, create support networks, and make a tangible difference in their lives.
What You’ll Do:
- Work with the Lifestyle Coordinator to plan and deliver engaging health and well-being workshops for individuals with ongoing health conditions.
- Facilitate support groups, training and supervising volunteer peer mentors to provide targeted, condition-specific guidance.
- Collaborate with partner organisations to ensure a smooth referral process for additional services like Befriending, Carer Support, and Handyperson services.
- Provide personalised support through various channels, including face-to-face meetings, phone calls, and online communication.
- Help clients develop essential skills, such as managing medication, reducing stress, and communicating with healthcare providers.
- Monitor programme outcomes, maintain accurate client records, and contribute to continuous service improvement.
About You
We’re looking for someone with excellent communication skills, a proactive attitude, and a genuine passion for helping others. You should have experience working with individuals who face health challenges and a commitment to promoting independence and well-being. Knowledge of local resources and services is a plus, as is experience in organising health-related workshops or programmes.
Essential Skills & Experience:
- Strong communication skills with a track record of supporting individuals facing health challenges.
- A basic understanding of long-term health conditions and how they impact physical, emotional, and social well-being.
- Ability to work effectively both as part of a team and independently.
- A flexible and adaptive approach to meet the needs of our clients.
Why You’ll Love Working with Us
At Age UK Bromley & Greenwich, we are passionate about making later life a time to enjoy. Join a supportive, mission-driven team where your work is valued and where you’ll have the chance to make a real difference in your community. We value equality, respect, and creativity, offering a collaborative and flexible work environment.
What We Offer:
- 27 days of annual leave (pro rata), plus bank holidays.
- Pension scheme with a competitive employer match.
- Hybrid working options considered (after completion of Probation Period) to support work-life balance.
- Access to the Employee Assistance Programme for mental, financial, and physical well-being support.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



The client requests no contact from agencies or media sales.
Support Specialist
We are looking for a compassionate, motivated and confident Support Specialist– Non-Malignant Brain Tumours to deliver the charity’s highly regarded coaching and information service for people living with a non-malignant brain tumour and their families.
This role is central to empowering individuals to feel informed, supported and in control of their lives following diagnosis. Working closely with the Head of Support and wider services team, you will provide tailored emotional and practical support through coaching, information sharing and community engagement.
If you are an excellent listener, calm under pressure and driven by a desire to improve outcomes for people affected by long-term or serious illness, this is a unique opportunity to make a meaningful and lasting impact.
Location: Remote (home-based), Leeds office, or hybrid
Salary:£27,500 per annum
Hours: Full-time (flexible working patterns supported)
Contract:Permanent
Closing Date:Noon on Friday 16th January 2026
Interviews: Conducted remotely on a rolling basis
The Role
We’re seeking a dedicated Support Specialist – Non-Malignant Brain Tumours to join our experienced and passionate team, delivering impartial, high-quality coaching and information to people living with a non-malignant brain tumour and their caregivers.
You will work directly with individuals and families via phone, email, online and face-to-face support, helping them navigate diagnosis, treatment, recovery and long-term wellbeing. You will also play an active role in growing and nurturing our supportive community through workshops, events and online engagement.
Full training and ongoing coaching will be provided, giving you the confidence and skills to deliver a service that truly transforms lives.
In this role, you will:
- Provide one-to-one coaching, information and support to people living with non-malignant brain tumours and their caregivers
- Help individuals feel empowered, informed and better able to manage their circumstances
- Contribute to building and sustaining a strong community through workshops, events, social media and peer connection
- Work within case management systems to triage and record support accurately and confidentially
- Collaborate with clinical and voluntary sector stakeholders to ensure joined-up support
- Support volunteers involved in service delivery
- Share insight from lived experience to help shape services and inform decision-making
About You
To be successful as a Support Specialist, you will be an empathetic communicator with strong organisational skills and a genuine passion for supporting people affected by serious illness.
You will bring:
- Excellent communication skills across phone, email, online and face-to-face settings
- A calm, compassionate and reassuring approach when supporting people in difficult situations
- Strong time-management and prioritisation skills
- A high standard of written communication
- Confidence using digital tools such as MS Office, email and case management systems (e.g. Salesforce or similar)
- A commitment to learning, self-development and reflective practice
Experience of coaching, counselling, support work or patient-facing roles is highly desirable, though full training will be provided. A degree is not essential, but a qualification in caring or communication skills would be an advantage.
About the Organisation
This is a leading national charity supporting people with brain tumours and their families. Through its unique coach-led support model, the charity helps individuals navigate complex care systems, build resilience, access reliable information and feel less alone, while also campaigning for better outcomes and increased awareness.
The organisation is committed to equality, diversity and inclusion and actively welcomes applications from candidates from all backgrounds.
Other roles you may have experience of could include Support Worker, Health Coach, Patient Support Officer, Case Worker, Community Support Officer, Care Navigator, Wellbeing Coach, Helpline Advisor, Information and Support Officer, Charity Support Worker. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
In2research Alumni Officer
Job Description
Reports to: Head of Programmes
Part Time (0.6) - £27,675 per annum FTE (9 month fixed-term contract)
In2research is a high impact and evidence informed social mobility programme for socioeconomically disadvantaged people to access and progress in postgraduate study. Our mission is to drive sector change across institutions towards an inclusive research culture. We strongly believe that it is not enough to guide underrepresented people into postgraduate study, but to ensure that the culture they are entering is inclusive and a place where they can thrive. Over a year, we support participants to gain vital access to both knowledge and opportunities including a paid 8-week research placement and subject specific mentoring.
As the In2research Alumni Officer, you will deliver a programme of continued support for the In2research participants increasing their ability to apply and be admitted to postgraduate research degrees and opportunities, as well as supporting our mission to foster an increased sense of belonging within the research community for individuals from minority groups. The post holder will have strong knowledge and understanding of the barriers facing young people from low socioeconomic and minority backgrounds accessing postgraduate research degrees and research opportunities.
The post holder will be someone who thrives working with young people and is passionate about supporting them progress to postgraduate research opportunities as well as supporting to achieve the In2research vision of creating a more diverse culture in academia.
In2scienceUK is a remote-based organisation, that requires occasional travel across the UK for events, internal & external meetings and staff co-working days.
Your specific duties will include:
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Delivering a high quality programme experience to support In2research alumni, aligned with learning objectives, beneficiary insights, our theory of change and resource.
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Develop and deliver engaging alumni communications e.g. newsletters, email updates, linkedin group posts, to keep In2research alumni informed of relevant news, opportunities and events.
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Maintain and develop new relationships with relevant partners to secure deliver online and in-person workshops and events aligned to In2research alumni progression milestones. e.g. "What is a viva and how to prepare for one" & PhD retreats.
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Work with our delivery partners to provide students application support e.g. application clinics.
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Support the delivery of one off in person events, e.g. the In2scienceUK celebration event.
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Maintaining up to date alumni records, in accordance with data protection, as well as working closely with the Data, Impact and Evaluation Manager to evaluate and report on In2research participant progression.
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Support with the collection and creation of case studies and alumni stories to promote alumni achievements and strengthen the community.
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Support the planning and delivery of organisational in-person events e.g. celebration days/conferences.
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Work closely with the In2research programme, fundraising teams and wider organisation to ensure funder requirements are met, and activities communicated.
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Support the wider In2research team with the current programme, and development of future aspects of the programme, where relevant.
As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The post holder will carry out any other duties that are within the scope, spirit and purpose of the job as requested by the line manager. All staff must undertake all mandatory training, checks and compliance as instructed by the organisation.
Essential:
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Prior experience managing alumni communities.
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Prior experience of working with students transitioning from higher education to postgraduate research degrees and detailed understanding of PGR pathways.
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A clear understanding of the social and economic barriers that prevent individuals from progressing into postgraduate research opportunities.
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Excellent organisational skills, able to multitask and manage a varied workload while paying attention to the details.
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Experience developing and maintaining strong working relationships with internal and external stakeholders at various levels.
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Experience designing and delivering events, both online and in-person, such as workshops and networking events.
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Excellent written and verbal communication skills, with strong presentation skills and an ability to adapt to a range of audiences.
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Flexible and adaptable, with an ability to pick up new tasks quickly, showing resilience when faced with challenges.
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Knowledge, understanding or experience of programme or project evaluation.
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Working collaboratively and supporting fostering a collegiate workplace environment.
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Upholds the values of our code of conduct and is respectful to all.
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Competent user of Google Suite, Canva, email marketing software.
Desirable:
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Prior knowledge or experience of GDPR and safeguarding.
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Experience of using task/project management software and databases.
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Experience delivering programmes and/or projects within the education and academic sector.
Benefits:
At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your career with guidance from your line manager to get you to the next level from day one.
Although we take our career development seriously we also value work life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy.
In2scienceUK offers a Pension Salary Sacrifice Scheme along with other staff benefits. These include financial and wellbeing support through our employee assistance programme (EAP) and 100’s of retail and high street discounts.
You will have 28 days of annual leave per annum (pro rated to 0.6 FTE equivalent), plus bank holidays.
Commitment to Safeguarding:
In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment.
The following pre-employment checks will be undertaken as applicable:
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References
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DBS check and/or Overseas criminal records check where applicable
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Self-Disclosure
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Identity check
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Right to work in the UK
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Evidence of qualifications applicable to the role
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Confirmation of registration with applicable registered body where applicable
Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure.
Please provide a CV and Cover Letter outlining why you are suitable for this role
In2scienceUK exists to unlock the potential of young people from disadvantaged backgrounds and boost diversity and inclusion in the STEM sector.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a Real Difference to Local Families
Home-Start Barnet, Brent and Harrow is a dynamic local charity supporting families with young children through challenging times. Our volunteers and staff offer emotional and practical support to help parents build confidence, strengthen relationships and give their children the best start in life.
We’re looking for a Family Engagement Coordinator to join our School Readiness project in Grahame Park, Barnet. You’ll be part of a friendly team at Home-Start Barnet, working closely with colleagues and partners at Barnet Mencap to support families who are just starting their journey with the education system.
In this role, you’ll help us reach families who may be facing extra challenges or need more personalised support. You’ll spend time building strong, trusting relationships with local primary schools and become a familiar, welcoming presence within their school communities. Your work will help ensure that parents feel informed, supported and ready to help their children thrive as they start school.
The common thread throughout the project is the engagement of families and the parent volunteers, who widen the supportive “community” around the families, and connect the school to the home, and the partners to each other. Approximately 70% of this role will be based in local schools in Grahame Park.
As our Family Engagement Coordinator, you will:
- Build strong relationships with primary schools in Grahame Park, in Barnet.
- Promote Home-Start’s services through school and community events.
- Support communication between schools, families and partner agencies.
- Share updates through newsletters, WhatsApp, email and community channels.
- Signpost families to local services and activities that support wellbeing.
- Receive referrals and assess family needs.
- Deliver school-readiness workshops and parenting groups.
- Liaise with schools, health and community services
About You
We’re looking for someone compassionate, proactive and highly organised, with a genuine passion for supporting families.
You will have:
- Experience working or volunteering in schools, nurseries, family support or similar settings.
- Parenting experience or experience caring for young children.
- Understanding of early years development and primary school systems.
- Strong communication and relationship-building skills.
- Knowledge of safeguarding responsibilities.
- The ability to engage with families facing complex challenges.
- Experience of delivering workshops or groups.
- Understanding of neurodiversity and SEND support.
- Knowledge of legislation relating to children and families.
What We Offer
- A supportive and collaborative team environment
- Opportunities for training and professional development
- A role where you can directly improve the lives of children and families
- Term-time only working arrangements can be considered
Note: This post is exempt from the Rehabilitation of Offenders Act 1974 due to the nature of our work.
The client requests no contact from agencies or media sales.