Based service manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
Robertson Bell is pleased to be supporting NSPCC in their search for a Financial Accounting & Control Manager to join their Finance & Procurement team on a permanent basis. NSPCC are the UK’s leading children’s charity, committed to ending cruelty to children and ensuring every childhood is safe and supported. They have been working to protect children for over 100 years, providing services, advice, and campaigning for change.
The Financial Accounting & Control Manager will report into the Head of Central Finance and lead a team of four, overseeing primary ledgers, balance sheet reconciliations, statutory accounts production, tax compliance, and treasury management. The postholder will be responsible for ensuring operational effectiveness and technical compliance across financial processes, while providing high-quality financial advice and guidance to colleagues across the organisation.
The organisation:
From their campaigns to their services, the NSPCC strive to make a difference in everything they do. They work with schools, provide support and advice for families and deliver therapeutic services. They undertake ground-breaking research, campaign for change, and run two free helplines providing support and advice: Childline (for children and young people) and Helpline (for adults seeking advice). Between 2016 and 2021, they helped make 6.6 million children safer from abuse - but they won’t stop until they stop child abuse and neglect altogether.
The key duties of this Financial Accounting & Control Manager will be:
- Lead the production of consolidated statutory accounts for NSPCC and its subsidiaries, ensuring compliance with SORP and accounting standards.
- Implement, monitor, and enforce internal financial controls to ensure integrity of ledger and reporting.
- Manage VAT, direct tax, and corporate tax compliance, including planning, returns, and negotiations with HMRC.
- Oversee cash flow monitoring and treasury management, including investment and banking relationships.
- Critically evaluate and improve financial processes, documenting procedures and ensuring adherence across the team.
- Manage month-end and year-end close processes, balance sheet reconciliations, and financial reporting.
- Lead and develop a team of Financial Accountants and Finance Officers, ensuring workload management and staff development.
The successful candidate will have:
- A CCAB-qualified accountancy qualification with experience in a complex financial environment.
- Experience producing consolidated statutory accounts and managing external audits, ideally within the charity sector.
- Proven experience in implementing, documenting, and enforcing financial controls.
- Experience managing, developing, and motivating a small team.
- Strong attention to detail, excellent communication skills, and the ability to convey financial information to non-finance colleagues.
- A proactive and solution-focused approach with experience of process improvement and compliance initiatives.
By joining NSPCC, you will have the opportunity to work for an influential organisation making a real difference to children’s lives.
This role will be based out of their offices near Liverpool Street, with two days per week required in the office and the remaining days remote. The salary on offer is £53,623 to £62,629 plus £3,366 London Weighting Allowance. Applications are being reviewed daily, so submit your CV for consideration ASAP to ensure you don’t miss out!
We’re looking for someone with energy and imagination who can demonstrate our impact and build strong relationships with funders – making the case for ambitious investigative journalism that holds power to account.
You’ll work closely with our Development Director and project leads, playing a central role in securing the resources that power our investigations. If you love variety, know how to tell a compelling story, and want to use your skills to back fearless impact-led journalism, we’d love to hear from you.
About the role
We are the UK’s largest independent non-profit investigative newsroom. Our reporting is published by media partners around the world and holds power to account across five areas: environment, health, big tech, dirty money and local power.
This role will manage 2–3 of our editorial teams, providing strategic fundraising support to help them deliver journalism that drives real-world change. While the exact portfolio will be confirmed with the successful candidate, the role will initially support 2-3 of our core teams and may also contribute to work on emerging issues such as mis- and disinformation and its impact on UK communities.
Our teams include:
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Bureau Local: Works with communities across the UK to uncover hidden stories and drive accountability. Recent work includes exposing the exploitation of migrant workers, running a community-led investigation shaped by the Trans+ community, and bringing vital transparency to the family courts through reporting and mentoring.
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Enablers: Investigates the lawyers, accountants and financial structures that enable corruption and allow illicit finance to flow through the UK. Their reporting has prompted major regulatory investigations and scrutiny.
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Big Tech: Scrutinises the power and influence of major technology companies, examining issues such as moderator working conditions, surveillance, algorithmic harms, digital rights and the impact of AI on society. Their reporting has informed safety measures, supported litigation, and strengthened public understanding of how tech shapes our lives.
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Environment: Investigates the environmental and human impacts of resource extraction, climate finance and the actions of powerful corporations. Their reporting has contributed to changes in corporate practices and prompted customers to take action - including leaving their banks.
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Global Health: Examines the systems that shape access to healthcare, the safety and quality of medicines, and the influence of corporate and political interests on global health outcomes. The team has briefed the WHO and medical practitioners, ensuring their findings inform policy and frontline practice.
Our fundraising
The Bureau is almost entirely funded through grants and donations – without our supporters, we couldn’t do what we do. Over recent years, we’ve grown to a team of 35 people with an annual income of £2.8m, backed by a committed network of trusts, foundations, and individuals.
This is an exciting time to join our fundraising team as we build on those strong relationships and explore new ways to diversify our income.
Responsibilities
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Work with project leads to develop their ideas into a strong case for support, translating complex issues into powerful, accessible narratives for funders.
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Manage relationships with existing funders, ensuring timely reporting, effective stewardship and continued support.
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Research and develop a pipeline of new prospects.
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Write compelling proposals and applications to secure new grants.
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Collaborate with our other Fundraising Manager, who leads on the remaining themes, and provide support in those areas when needed.
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Support the Bureau in identifying ways to diversify our income, such as helping to grow our major donor programme.
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Work closely with colleagues across the Bureau - from reporters and impact producers to operations and finance – and play an active part in maintaining a collaborative, supportive workplace culture.
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Pitch in on a range of fundraising tasks, big and small, to keep the Bureau in the best position to deliver its journalism.
Skills and experience
You don’t need to tick every box in this ad – we are committed to hiring people with potential. If you feel like you lack some specific experience but have the necessary drive and passion, please don’t be deterred from applying.
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Fundraising track record: 5+ years’ experience raising significant money for charities or non-profits, especially from foundations (HNW experience a bonus).
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Grants expertise: confidence managing the full cycle from initial due diligence and agreements through to reporting back about our work.
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Great communicator: able to translate complex issues into strong and compelling proposals; fluent in English.
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Researcher and analyst: skilled at identifying new funding opportunities.
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Organised: able to juggle multiple priorities and deadlines with strong attention to detail.
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Collaborative: comfortable working with colleagues at all levels in a newsroom environment.
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Creative and resourceful: able to think beyond simple metrics to make a powerful case for impact.
Experience securing funds for journalism, social justice, civil society, or human rights is desirable but not essential. People with experience raising funds for campaigning or rights-based work may be especially well-suited.
Benefits – what we offer
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25 days annual leave + Christmas closure days
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Option to work a nine-day fortnight - (by reduction in annual leave)
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Flexible and hybrid working
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Enhanced sick pay
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Enhanced maternity and paternity pay (after 12 months’ service)
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Employee Assistance Programme
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Learning and development opportunities
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Cycle to Work scheme
How to apply
Please send a CV and cover letter to our email located on our website by 19th January 2026. Interviews are scheduled for the week commencing 26 January.
If you need support with your application, such as reasonable adjustments, or have questions before applying, contact the email address located on our Fundraising Manager page. You must have the right to live and work in the UK.
Please also complete our anonymous equality monitoring form here, which helps us track who we are reaching.
Our values
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Just: We pursue what is right with integrity and fairness.
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Honest: We reveal the truth, even when uncomfortable.
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Courageous: We break new ground with ambition and tenacity.
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Inclusive: We embrace diversity, equity, and different perspectives.
Collaborative: We believe people are stronger when they work together.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to make a real difference using your finance and administrative skills in a global mission context?
OMF International (UK) is seeking a detail-focused Payroll Officer to play a vital role in processing payroll and pensions for our UK-based staff, members, and retirees. Your work will support the smooth running of financial processes that enable us to share the good news of Jesus Christ with East Asia’s peoples.
You will bring experience in payroll systems (preferably Sage), a high level of accuracy, and a heart for global mission. Working closely with the Finance team, this role includes processing donations, reconciling credit cards, and supporting our Creation Care reporting.
Occupational Requirement
This role is subject to an Occupational Requirement in accordance with Schedule 9 of the Equality Act 2010. The post holder must be a practising Christian, an active member of a local church, and be able to clearly demonstrate a personal commitment to OMF’s mission, values and ethos as outlined in our Ethos Statement.
We are looking for someone who:
- Has Sage or Xero similar payroll experience
- Has a keen eye for detail and excellent administrative skills
- Is confident using finance systems and Microsoft Office
- Enjoys working to high standards and can meet tight deadlines
- Is supportive of OMF’s mission to share Christ across cultures
- Can commute daily to the OMF National Office in Oxford Street, Manchester
Experience of working in a Christian or mission-based charity is desirable but not essential.
OMF International (UK) is a Christian mission agency passionate about seeing local communities of believers worshipping God and reaching out in mission across East Asia and the UK. Founded over 150 years ago, we now support over 2,000 workers from 40 nations, partnering with churches to share Jesus in culturally relevant ways.
The client requests no contact from agencies or media sales.
About Chiva
Chiva works to ensure that children and young people living with HIV have the support and opportunities they need to live well and achieve their greatest potential. We believe they deserve to have their voices heard and taken seriously and place their experiences and views at the heart of everything we do.
Role Purpose
The National Programme Manager will lead the development and delivery of Chiva’s national participation and support programmes.
This includes embedding participation across the organisation, managing key programmes for children, young people and families, and ensuring the diverse voices of children, young people and young adults living with HIV are represented at all levels of service and policy development.
The role combines leadership of programme delivery, staff and volunteer supervision, training, stakeholder engagement and evaluation to ensure long-term impact and sustainability.
Key Responsibilities
Leadership
● Help develop and oversee the organisation’s participation and support programme strategies.
● Ensure participation is embedded across Chiva, with meaningful involvement of children, young people, and young adults.
● Represent the organisation at regional and national events, advocating for the voices and experiences of young people.
Programme Management
● Oversee development, planning, and delivery of national programmes for children, young people and families.
● Contribute to managing programme budgets, ensuring financial accountability.
● Provide supervision, training and support to staff, associates, and volunteers.
● Ensure continuous programme development and improvement through co-design with young people.
Expectations of all Chiva Employees
● To uphold Chiva values:
- Acting with compassion
- Taking a holistic approach
- Being open and inclusive
- Developing trust and working with integrity
- Empowering people through a rights-led approach
● To be competent in fulfilling administration tasks relating to their role and willing to undertake any other duties required in fulfilling the objectives of Chiva that are appropriate to the role.
● To uphold Chiva’s Safeguarding, Data Protection, Confidentiality and Equality, Equity and Diversity Policies.
● To be a key member of the Chiva Staff team, taking part in team events, and contributing to the positive organisational culture.
At Chiva we believe that a diverse, inclusive, and equitable workplace is key to fostering innovation and growth. We are committed to building a team that reflects a wide variety of backgrounds, perspectives, and skills. We welcome and encourage applications from individuals of all identities, including race, gender, age, religion, disability, sexual orientation. Our goal is to create an environment where everyone feels respected, valued, and empowered to bring their authentic selves to work.
Person Specification
Essential Criteria:
Experience
● Significant experience in the planning, delivery, and evaluation of youth / family support programmes at a national or regional level.
● Track record of programme management, including design, delivery, monitoring, and impact reporting.
● Experience of embedding youth participation in organisational strategy and service delivery.
● Experience of staff and volunteer management, including supervision, training, and performance support.
● Experience of working directly with children and young people from diverse backgrounds, with sensitivity to their needs, rights, and safeguarding requirements.
● Experience of working with budgets and ensuring financial accountability.
Skills
● Strong leadership skills with the ability to inspire, motivate and manage teams.
● Strong organisational and time management skills, with the ability to manage multiple priorities.
● Strong facilitation and training skills.
● Strong communication and advocacy skills, with the ability to represent young people’s voices at regional and national levels.
● Ability to build and maintain effective partnerships and relationships with a range of stakeholders.
● Commitment to equality, equity, diversity, and inclusion in programme delivery and organisational practice.
Desirable Criteria
● Experience of working within the HIV sector or with young people living with long-term health conditions.
● Knowledge of best practice approaches/policy focus on youth participation.
● Experience of designing or facilitating creative programmes for young people incorporating arts-based approaches.
● Relevant professional qualification (e.g. youth work, social work, or project management).
● Experience of implementing impact measurement and evaluation frameworks in youth programmes.
Additional Information
Chiva requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people. Successful applicants are required to undertake an Enhanced DBS check, along with references.
How to apply
Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.
Deadline for applications: 9am on Monday 5th January 2026.
Interviews to take place on Tuesday 13th and Wednesday 14th January 2026.
The client requests no contact from agencies or media sales.
As charity Eden Project looks to celebrate its 25th Anniversary in 2026, we are looking for a creative and strategic PR, confident in developing and executing behaviour-change campaigns, building engagement through compelling storytelling, targeted communications and inspiring content that encourages community participation and nature connection across the UK.
Eden Project is an educational charity delivering UK-wide community outreach programmes that focus on encouraging positive action for people and planet and creating social capital on a mass scale.
Working into the Head of PR and Public Affairs and collaborating closely with the wider PR, Marketing, Digital, Partnerships and Programme Delivery teams, the purpose of this role is to support the development and delivery of campaigns that deliver media reach to engage and inspire more people to take part in The Big Lunch, The Big Help Out and Nature Connections initiatives.
The post holder will plan and deliver integrated, creative campaigns that build awareness, drive participation and deepen connection with Eden’s brand and charitable mission. They will ensure campaign messages and materials are audience-focused, brand-aligned and strategically delivered in media.
Some of the benefits of working at the Eden Project include;
- Free entry to Eden and Heligan for family and friends
- 30 days holiday plus an extra day for your birthday
- Access to UNUM for wellbeing support
- Financial wellbeing support – access to 121 sessions with an independent financial advisor
- Cycle to work scheme
- Training and development
- Option to ‘purchase leave’, up to an extra 2 weeks a year
- Enhanced pension scheme (above auto-enrolment rates)
- Death in service policy (4 x annual salary)
The closing date for applications is Friday 9 January 2026
The client requests no contact from agencies or media sales.
Job Title: Independent Domestic Violence Advocate (IDVA)
Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full-time, Permanent
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as an Independent Domestic Violence Advocate supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.
The role will be part of increasing the ability of partner agencies to recognize, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial, and emotional abuse, female genital mutilation, forced marriage and honor-based violence).
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9.00am on 12 January 2026
Interview date: 22 January 2026
The client requests no contact from agencies or media sales.
Professional Standards Manager
We are looking for a meticulous, fair-minded and collaborative Professional Standards Manager who is committed to protecting the public and championing high standards in psychotherapy, to join our Complaints & Conduct Team.
Position: Professional Standards Manager
Location: Hybrid – London-based with flexible working
Salary: £51,108 per annum (full time equivalent)
Hours: Full time, 35 hours per week (part-time considered, minimum 28 hours)
Contract: Permanent
Closing date:Friday 2 January 2026
Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.
About the role
As the Professional Standards Manager, you will play a central role in the effective operation of the Complaints and Conduct Process (CCP). You will oversee the day-to-day management of investigations, assessments and adjudications of concerns raised about our registered therapists, ensuring all cases are handled with integrity, fairness and procedural accuracy.
You will ensure service standards are met, maintain robust case management records, and support colleagues through legal complexities, subject access requests and regulatory reporting.
Working closely with the Professional Conduct Committee (PCC), you will provide case updates, contribute to root-cause analysis, support the development of the annual report and attend PCC meetings as an active participant. You will also support adjudication hearings, including acting as presenting officer for interim suspension hearings, and ensure outcomes are communicated clearly to all relevant parties.
This role offers both operational responsibility and strategic impact. You will contribute to regulatory development, policy work, and reaccreditation with the Professional Standards Authority, helping to uphold professional standards and safeguard the public.
About you
You will bring experience of managing complex complaints in a professional body, regulated organisation or similar environment. Skilled at quickly interpreting detailed information, you are able to make sound, evidence-informed decisions while managing multiple priorities with care and structure.
You will be confident communicating with a wide range of people including complainants, registrants, legal professionals, panel members and internal colleagues always demonstrating clarity, empathy and professionalism.
You are committed to equity, diversity and inclusion, and support psychologically safe and reflective team environments. You will be comfortable contributing to consultations, producing briefings, undertaking policy research and supporting continuous improvement in complaints handling and regulation.
About the Organisation
The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 9,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.
Their charitable objectives are to promote:
- the art and science of psychotherapy and psychotherapeutic counselling for the public benefit;
- research in psychotherapy and psychotherapeutic counselling and to disseminate the results of any such research;
- high standards of education and training and practice in psychotherapy and psychotherapeutic counselling
- the wider provision of psychotherapy and psychotherapeutic counselling for all sections of the public
Other roles you may have experience in could include Complaints Manager, Regulation Officer, Professional Standards Officer, Conduct and Complaints Manager, Quality and Standards Manager, Casework Manager, Fitness to Practise Coordinator, or Governance and Compliance Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Children & Partnerships Manager
We have an exciting opportunity for a Children & Partnerships Manager to play a vital role in expanding our national referral network and ensuring more children across the UK can access the life-changing breaks we provide. This new role will work closely with our Development Director and Referrals Team to strengthen relationships with schools, Local Authorities, charities and community groups who support children aged 8–13 facing significant challenges.
Position: Children & Partnerships Manager
Location: Home-based with national travel
Salary: £32,000–£35,000 per annum
Hours: Full-time preferred (part-time considered)
Duration: 12-month fixed term (potential to extend)
Closing Date: Sunday 11th January 2026 at 11.59pm
About the role
As Children & Partnerships Manager, you will be at the forefront of driving national growth by identifying, engaging and nurturing the referral and delivery partners who help us reach the children who need us most. You will map areas of greatest need, build trusted relationships with key organisations, and support frontline professionals to confidently refer children onto our fully funded five-day breaks.
Some of your key responsibilities will include:
- Mapping UK regions with high child poverty and low current engagement to identify priority areas.
- Developing and delivering a national strategy to grow the referral base.
- Proactively seeking new partnership opportunities with MATs, Local Authorities, schools, charities and community organisations.
- Cultivating strong relationships with existing referrers and encouraging them to champion the charity within their networks.
- Representing the charity at events, networks and forums to raise awareness of our impact.
- Meeting directly with teachers, social workers and other professionals to showcase our service and explain the referral process.
- Working closely with the Referrals Team to ensure smooth onboarding of new partners and clarity around referral requirements.
About you
We are looking for a proactive and determined relationship-builder with a strong understanding of the challenges facing children and young people.
You will have the following essential skills and experience:
- Proven experience in partnership development, stakeholder engagement or network building
- Outstanding communication and influencing skills, comfortable engaging with a wide range of professionals.
- Strong relationship building capabilities and persistence in reaching key decision makers.
- Ability to work independently, prioritise tasks and travel nationally when required.
- Commitment to improving outcomes for disadvantaged children and championing equality and inclusion.
- A collaborative approach and confidence working across teams to support shared goals.
It would be desirable if you also have:
- Experience working within or alongside schools or Local Authorities.
- Understanding of child poverty, early intervention and barriers to support.
- Knowledge of safeguarding and data protection principles.
About the charity
The charity gives children and young people across the UK who face serious challenges in their lives the chance for a break that lasts a lifetime. For over 30 years, more than 20,000 children have enjoyed a week of adventure, creativity, and new friendships at our centres in Derbyshire and Cornwall. When they go home, they take with them confidence, resilience, and memories that last forever.
Everyone who works for the charity has a responsibility to promote the safeguarding and welfare of children. All successful applicants will require a DBS Disclosure.
You may also have experience in roles such as: Partnerships Manager, Engagement Manager, Network Development Manager, Children’s Services Manager, Education Partnerships Lead, Community Engagement Manager, Outreach Manager, or Stakeholder Engagement Officer, etc.. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Director of Operations
Lead with Purpose. Shape the Future of Christian Care.
Pilgrims’ Friend Society has been providing Christian care to older people for over 200 years. Today, as the UK faces an unprecedented ageing population, we are growing to meet the challenge and we need an exceptional leader to help us deliver our vision of fulfilled living for older people.
We operate 12 care homes and 9 housing schemes across England, with ambitious plans to expand to 15 homes and beyond. Our mission is clear: to provide outstanding care rooted in Christian values, and to partner with local churches so that older people experience dignity, community, and the love of Christ.
About the Role
As Director of Operations, you will:
- Lead and oversee our portfolio of established care homes and housing schemes.
- Ensure regulatory compliance, quality of care, and financial sustainability.
- Drive operational excellence, innovation, and efficiency through systems and processes.
- Work closely with our Executive Team to deliver our Growth and Renewal Programme, including new builds and acquisitions.
- Inspire and develop a talented team of managers and operational leaders.
This is a senior leadership role with significant influence on the future of our organisation and the lives of hundreds of older people.
About You
- We are looking for a strategic, values-driven leader who brings:
- Significant experience in adult social care operations or a closely related sector.
- Strong knowledge of regulatory, Health & Safety, and compliance frameworks.
- Proven ability to deliver quality and financial targets at scale.
- A collaborative leadership style, with a commitment to developing people and culture.
A personal Christian faith and alignment with our basis of faith(a genuine occupational requirement under the Equality Act 2010).
Why Join Us?
- Be part of a growing organisation with a clear vision and calling.
- Influence how society values older people and supports churches in ministry.
- Work in a culture that prioritises prayer, faith, and excellence.
- Competitive salary, generous holiday, pension scheme, and life assurance.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.
We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training & progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.
The ideal candidate
To be considered for this role, you should be able to:
- Navigating the London Borough of Tower Hamlets, working with people who have a higher complexity in substance use and need additional support from multiple services.
- To work in a trauma informed and person centred way, empowering the client to make informed choices around their care and support
- Conducting street outreach with partner agencies to identify and locate people on your caseloads, who are sleeping rough.
- Managing a caseload of clients
- Attending partner agency meetings relating to rough sleeping & hotspots in the borough.
- Providing targeted harm reduction advice and information to individuals around the risks associated with drug or alcohol use and supporting people to improve their health and wellbeing.
- Signposting individuals to other support services inclusive of substance use, based on individual need.
- Removing the stigma of homelessness and for those who use substances and/or alcohol
- Breaking the barriers of which people experiencing homelessness face, when trying to access needed services
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
- Monthly reflective practice
To apply: Please upload your CV with a covering letter detailing how you meet the job specification by 11 December 2025 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



Fundraising Relationship Manager
Hours: 30-35 hours to be discussed. Overnight travel required occasionally
Annual leave: 28 days annual leave plus Bank Holidays (FTE)
Pay: £33-40,000 FTE depending on experience.
Location: Home-based, England. The North West and the Midlands are of particular interest - however, other areas could include: North East, Yorkshire and the Humber, East of England, South East, London and Wales
Closing: Midnight, 11th January 2026.
What you'll do
We’re looking for a Fundraising Relationship Manager to nurture and grow a portfolio of corporate partners, identify new opportunities, and help shape our exciting Gaming for Good work. Whether you’re an experienced fundraiser or you bring transferable skills from sales, account management or marketing, you’ll play a key role in securing income that directly benefits thousands of children each year.
You’ll build warm, purposeful connections, create tailored, compelling proposals, and provide inspiring updates that keep supporters engaged and motivated. This role is perfect for someone who loves meeting people, spotting potential, and telling stories that bring our mission to life.
About you
We’re open to applicants who are new to fundraising but have excellent communication skills, creativity, strong organisational habits, and a genuine passion for what we do. You’ll work from home, with occasional travel to meet supporters and visit our programmes, supported by a friendly and collaborative team spread across the country.
About The Country Trust
The Country Trust is a growing, energetic charity helping children in disadvantaged children connect with the land that sustains us all. Through food, farming and countryside experiences we provide opportunities that build confidence, curiosity and real-world learning that can transform their futures.
Closing: Midnight, 11th January 2026.
The client requests no contact from agencies or media sales.
Vice-Chancellor’s Office
Development, Alumni and Campaigns Office
Development Manager
Ref: ALC1611
Starting salary from £38,784 per annum, dependent on skills and experience, with an annual increment up to £46,049 per annum.
If you are passionate about philanthropy and excited to work with individuals to secure major gifts that make a lasting difference - we would love to hear from you.
This is an exciting time to join our fundraising team in the Development, Alumni and Campaigns Office. Our £100m fundraising campaign, Dare to Do Different, is underway and we wish to appoint an individual who shares in our passion for philanthropy.
You will be joining a dedicated and enthusiastic fundraising team where you will be personally responsible for managing a portfolio of individual relationships. You will cultivate, solicit and manage a portfolio of major donor prospects (this includes holding regular face-to-face meetings) to secure significant donations towards our themes of Climate, Health, Creative and Campus.
Degree-educated or with equivalent qualifications/experience, you must have excellent communication skills and a proven track record in fundraising or relationship management.
This full-time post is available on an indefinite basis.
UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.
We strongly encourage applicants from underrepresented groups to apply, including candidates who are disabled, Black, Asian or from an ethnic minority, and/or LGBTQ+. We welcome applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Further information on our great benefits package, including 44 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our benefits page.
Closing date: 19 January 2026
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality
At UEA we’ve got the vision, the drive and some of the best, most innovative minds ready to solve the planet’s most pressing challenges.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability?
What does this role involve?
As a Store Manager you will be accountable for your stores performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values .
Each day is different in this varied, fast paced and hands on role. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.
What are we looking for?
- Experience working in a customer facing role in retail, hospitality or service industry
- Experience of leading, motivating and developing teams
- Commercial awareness
- Ability to achieve sales targets
- Committed to achieving the highest retail standards at all times
- Able to work under own initiative and take a proactive approach to changing business needs and objectives
- Thrives working in a hands on, fast-paced environment
- An understanding of budgets and P&L
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.
What’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream - early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps:
- Click the “Apply” button below.
- You’ll be seamlessly redirected to the BHF Careers page.
- Complete the application form, submit your CV and upload your employment history.
What do I need to know?
DBS Check: Any offer of employment is subject to a satisfactory DBS check
Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Our vision is a world free from the fear of heart and circulatory diseases.
We are looking for an experienced Operations Manager to lead our service delivery team providing support to children and young people in Lancashire. This role is full time and offered on a hybrid basis working from home and our office in Accrington. Travel throughout the area may be required.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role:
As an Operations Manager, you will lead and manage the delivery of victim services supporting children and young people. You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service improvement.
In this role you will:
- Manage and monitor service performance against KPIs and business plans.
- Lead and support your team through effective recruitment, training, and performance management.
- Build and maintain strong relationships with key external partners and stakeholders.
- Analyse data and produce reports to inform service improvements.
- Support strategic projects and represent Victim Support externally as required.
This role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.
About You:
We're looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.
Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.
Key skills and knowledge required for the role are:
- Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
- Strong safeguarding knowledge and practice.
- Ability to analyse data and produce clear, evidence-based reports.
- Awareness of the impact of crimes on children and young people.
- Experience working directly with children and young people.
- In-depth knowledge of the effects of domestic/sexual abuse, grooming, exploitation, and child criminal exploitation.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.








