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About The Advocacy Project
We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.
Some of the ways we do this include:
· Advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
· User involvement projects that help organisations improve what they offer by listening to people who use their services
· Local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.
About the role
The Advocacy Project vision is clear: everyone should have a voice. We work tirelessly to ensure that those who are often unheard or whose wishes are dismissed are heard and their rights upheld.
We believe passionately that everyone should have equal outcomes when accessing health and social care services, and we all live our values everyday showing up with kindness, strength, honesty and belief in the work we do. Our work makes a difference, but we need to reach more people and change more lives; can you be part of our journey?
You will be joining The Advocacy Project at a critical time as we enter the second year of our new strategy. Key to the success of the new strategy is developing a sustainable business model that moves us from a reliance on statutory income to a mixed portfolio of funding including trusts and foundations and paid for services. Focussing on growth we are looking to secure at least £250,000 new income annually while maintaining our current income levels, we aim to double our income by the end of our strategy in 2030.
As part of our senior leadership team, you will be agile and collaborative, a fundraising professional who has developed and delivered an income generation strategy and achieved income growth across multiple income streams, including developing commercial income streams, grants and statutory income. You will be hands on, getting stuck into applications, prospecting, communicating, and developing new income opportunities. Building strong relationships with staff, volunteers and service users, you will also have the ability to engage with stakeholders and build relationships externally. You will develop evidence-based and impact-led cases for support for various projects and must be able to unlock growth, develop new approaches and help communicate our impact.
You will build and lead a small, effective and positive fundraising team.
Key responsibilities
- Developing our income strategy to ensure we reach our financial and strategic goals.
- Chairing the Business development and fundraising committee
- Further developing trust and foundations pipeline, growing income and identifying new opportunities.
- Further develop our commercial income opportunities including training, consultancy and paid for services.
- Overseeing all tender submissions including building the pipeline and writing or commissioning tender writers.
- Working with the CEO and our comms officer to ensure our Comms and Income generation strategy are aligned.
- Recruiting and managing bid writers as required.
- Working with our Finance team to ensure all donations are collected and recorded correctly, holding budget responsibility for fundraising and cooms.
- Building our case for support, working closely with staff and service users to understand their lived experience.
- Representing The Advocacy Project with funders, commissioners and external partners
- Ensure the Board of Trustees are regularly updated on the progress of income generation and our comms engagement, using a transparent and consistent reporting framework.
- Embed a fundraising culture within The Advocacy Project.
About you
We’re looking for someone with a significant success and experience of impactful charitable fundraising across diverse income streams especially from trust and foundations.
You must be passionate about our work the role of advocacy and involving service users in design.
Essential
î Effective line management skills and ability to deliver alongside and through small team.
î Experience of developing trust and foundations pipelines, bid writing and evidenced success of winning significant funding.
î Experience of statutory services and tender submissions
î Experience of developing new income streams.
î Experience of delivering to targets, including a strong understanding of risk and how best to manage it
î Knowledge of fundraising regulations, GDPR, and best practices
Desirable
î Experience of working as a senior leader within a third sector, public sector, or voluntary organisation, including setting strategy and managing change
î Experience of designing and delivering commercial income streams including business to business and direct to consumer products
î Previous experience in an Advocacy/user voice organisation
î Previous experience of co production.
Skills
î Strong leadership and management skills
î Ability to work collaboratively and lead change effectively
î Be highly organised and self-motivated with a proven ability to work to tight deadlines
î Positive, creative, entrepreneurial, and solutions focused.
î Proactive, dynamic, able to work effectively independently.
î Ability to problem solve and think creatively
î Confident networker, with strong communication skills.
î Strong understanding of EDI principles and how to apply them in your work
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
Registered Charity
21 - 50
We help people speak up and make decisions about their health, wellbeing and social care.
Thank you!
Job Title: Head of Business Operations
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4
Summary of Role
The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.
Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
Key Responsibilities
Management of Physical Assets
- Hold responsibility for the organisation’s assets register.
- Ensure that all buildings owned by the organisation and their fixtures and fittings are maintained to a high standard in a cost-effective way.
Health & Safety, Security & Business Continuity
- Provide leadership and assurance on the effectiveness of Health & Safety controls across the organisation.
- Ensure the safe, secure and continuous operation of the charity’s premises, including oversight of access arrangements, security controls, and incident response.
- Ensure Health & Safety and food safety policies are in place, effectively implemented, embedded into day-to-day operations, and consistently monitored to maintain full compliance across all operational activities.
- Ensure statutory checks, monitoring activities and remedial actions are completed, documented and reviewed in line with regulatory requirements.
- Maintain organisational readiness for incidents affecting premises safety, security, or continuity of service delivery, and act as the designated Deputy within the Business Continuity Plan, carrying out responsibilities in line with the defined scope and actions of the plan.
- Act as a designated security key holder and first point of contact for premises alarm activations and building security incidents, ensuring appropriate timely response and escalation.
Data Protection & GDPR
- Support and contribute to ensuring compliance with GDPR and data protection legislation across the organisation.
- Support the CEO and senior leadership team in meeting data protection responsibilities, including compliance reporting and engagement with the ICO and Subject Access Requests where required.
ICT, Digital & Systems Oversight
- Provide oversight of ICT infrastructure, Microsoft 365 accounts and CRM systems, ensuring they support operational and business objectives.
- Produce and present quarterly reports covering ICT performance, KPIs, system risks and improvement activity.
- Manage supplier relationships and contracts for IT support services, including due diligence, contract management and renewal.
- Support ICT and CRM development initiatives in line with organisational priorities.
- Ensure compliance with Cyber Essentials requirements and oversee the organisation’s cyber security posture.
Operational Management
- Take responsibility for improving the performance, productivity, efficiency, and profitability of the café, room hire services.
- Work collaboratively with the Communications Team to support the promotion and advertising of business activities, including room hire and café services.
- Lead and manage facilities refurbishment and improvement projects, ensuring they are delivered safely, on time and within budget.
- Oversee contractor engagement ensuring compliance with Health & Safety and contractual requirements during works.
- Ensure appropriate insurance policies are in place, regularly reviewed and maintained in line with organisational risk exposure.
- Act as the operational lead for insurance-related matters, including renewals and claims support.
- Support the CEO and Trustee Board with financial matters relating to business activities as required.
- Monitor and analyse business data, producing reports and delivering presentations to senior management and the trustee board.
Financial Management
- Set and manage budgets for existing product and service delivery.
- Forecast sales targets and monitor progress against these.
- Support the CEO and Trustee Board with financial matters related to business activities as required.
People Management
- Take responsibility for being up to date with the charity’s current policies and procedures and ensure they are adhered to by all staff within your department.
- Monitor, performance manage and improve the efficiency of all direct reports.
- Support the professional development of all direct reports.
- Provide ongoing and regular formal supervision through the organisation’s supervision and appraisal framework.
- Motivate staff to achieve their KPIs through quality controls.
- Monitor, train and support all volunteers.
- Delegate tasks to achieve the overall aims of the organisation in line with own responsibilities.
- Contribute to The Brain Charity management rota when required.
Other
- Take responsibility for being up to date with the charity’s current policies and procedures and to adhere to these.
- Actively support promotional and fundraising events for The Brain Charity, attending a minimum of 1 fundraising or client-focussed event over the course of a year.
- Assist and support volunteers within the team as and when required.
- Carry out any other reasonable tasks which may be required by the charity from time to time.
- Regularly provide cover for all aspects of the department you belong to during any absence relating to your colleagues.
The client requests no contact from agencies or media sales.
Thank you!
�� Could you be the next Chief Officer of Just Drop-In?
We're looking for an inspiring, values-driven leader to guide our much-loved charity in Macclesfield into its next chapter.
For 25 years, Just Drop-In has been a lifeline for young people 11–24yrs old across the north of Cheshire East. Every year, we support more than 1,000 children and young people through our Counselling, Mentoring, Wellbeing, and Parent Support Services — and the need has never been greater.
We're looking for someone who brings:
✅ Strong leadership experience
✅ Business awareness
✅ Safeguarding knowledge and experience
✅ Experience of working with children and young people and a genuine passion for helping them thrive
This is a rare opportunity to lead an organisation with deep roots in its community and a team that truly believes in its mission.
If this sounds like you — or someone you know — we'd love to hear from you.
�� Please see further information and how to apply by downloading the attached document or clicking redirect to recruiter.
#Hiring #ChiefOfficer #Charity #YouthWork #Macclesfield #NonProfit #Leadership #JobOpportunity
The client requests no contact from agencies or media sales.
Thank you!
Citizens Advice Torfaen is seeking to appoint a new Chief Executive to ensure we continue to thrive, grow, and develop the services we deliver locally and nationally. The Chief Executive will lead the management of the organisation; advise the Trustees on the strategic direction of the organisation, implement Board decisions and promote our values, aims and objectives in everything they do. Reporting directly to the Chair of the Board of Trustees, the post will play a critical role in the overall leadership and management of Citizens Advice Torfaen and will be vital in securing the future success of the organisation.
Registered Charity
51 - 100
We are a charity that improves people’s lives by giving free, independent, confidential, impartial advice whilst campaigning for change across Torfaen
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
The Maypole Project supports children and young people with complex medical needs and their families, providing emotional, practical and social support. We are a small, values-driven charity making a meaningful and lasting difference to the families we work with.
About the role
We are looking for an experienced and motivated Business Development & Fundraising Manager to play a central role in strengthening and growing our income.
This is an opportunity to lead the development of a strategic and sustainable approach to fundraising, while continuing to deliver hands-on income across a diverse portfolio.
You will work closely with the CEO and colleagues across the organisation to identify new opportunities, develop partnerships, and build on existing income streams.
The role would suit someone who enjoys working in a small organisation where you can shape direction, take ownership, and see the direct impact of your work.
What you’ll be doing
· Lead the development and delivery of a multi-year fundraising and income strategy
· Grow and diversify income across corporate partnerships, community fundraising, events, individual giving and digital activity
· Identify, develop and secure new funding opportunities, including partnerships and collaborative projects
· Build and manage strong relationships with funders, partners and supporters
· Work with the CEO to explore and develop cross-sector opportunities (e.g. NHS, local authorities, voluntary sector partners)
· Line manage a part-time Fundraising Officer and support volunteers to maximise impact
· Strengthen systems, pipeline management and performance monitoring to support sustainable income growth
About you
We are looking for someone who can combine strategic thinking with practical delivery in a small charity environment.
You will bring:
· Experience of securing meaningful income and developing funding opportunities (e.g. five-figure grants or partnerships)
· A track record of building effective external relationships
· Confidence identifying new opportunities and turning them into tangible outcomes
· Strong communication skills, with the ability to create compelling cases for support
· The ability to manage multiple priorities and work both independently and collaboratively
· You may already be working at manager level, or ready to step up into a broader role with greater ownership and scope.
Why join us?
Play a key role in shaping the charity’s future sustainability and growth
Work closely with senior leadership and influence organisational direction
Be part of a supportive, collaborative and purpose-driven team
See the direct impact of your work on children and families
Flexible working arrangements
If you are looking for a role where you can take ownership, develop new ideas and make a meaningful difference, we would love to hear from you.
Shortlisted applicants will be required to complete our application form.
Registered Charity
6 - 10
We support children and young people with complex medical needs and their families.
The client requests no contact from agencies or media sales.
Thank you!
The Chief Operating Officer (COO) is a key member of HCPT’s Senior Leadership Team, responsible for the effective delivery and high performance of all operational and business support aspects of the charity’s work. This includes leadership of all business support functions; Finance, HR, IT and Governance, working with and through internal teams and external business partners. As such we are looking for an experienced chartered accountant who is also astute in leading the wider business operation of medium sized charity.
The postholder will have oversight of the quality and efficiency aspects of all that we do in planning and execution of pilgrimages, care & safeguarding, compliance and infrastructure and will support the CEO to develop a culture of accountability and high impact, whilst staying true to our values of: Compassion, Faith, Inclusion, Community and Celebration.
The COO will ensure that HCPT’s operations are safe, efficient, and aligned with our Catholic ethos and mission of inclusion and care, and that our performance is optimised to deliver excellence, which is: THE BEST pilgrimage experience we can offer as defined and measured by our beneficiaries and volunteers.
This is a senior role in volunteer-led organisation and as such the successful postholder will be required to exercise flexibility with evening and weekend work to meet the business needs of the charity, given the availability of our volunteer leaders who have professional commitments during the day.
Registered Charity
11 - 20
HCPT is a volunteer-based charity helping children and adults with varying needs experience a pilgrimage holiday to Lourdes in small, caring groups.
The client requests no contact from agencies or media sales.
Thank you!
![Mind [National Association for Mental Health] logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=172,height=129,fit=contain/uploads/mind_logo_on_a_white_background_2023_06_07_10_44_13_am.png){kind=logo}
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We won't give up until everyone experiencing a mental health problem gets the support and respect they deserve.
We know we can't achieve this alone. That's why we work closely with organisations and companies that share our commitment to ensuring everyone can access mental health support when they need it.
As part of our Corporate Partnerships team, you'll play a vital role in developing and delivering impactful collaborations. From employee fundraising and bespoke awareness campaigns to tackling mental health stigma, gift-in-kind partnerships and donations. No two partnerships are the same.
The Corporate Partnerships team is part of the wider Income Generation Directorate, which brings together Fundraising, Retail, Business Development and Operations into a single, unified function. Together, we share responsibility for delivering sustainable income growth, strong performance and meaningful organisational impact. Everyone plays a role in this collective approach, working across teams to achieve ambitious targets, strengthen supporter and partner relationships, and embed commercially minded, mission-led ways of working.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The Postholder will provide excellent relationship and account management to Mind's existing corporate partnerships to maximise mutual value and impact. They will plan and deliver partnership initiatives, in line with the CorporatePartnerships strategy, to achieve ambitious income targets. This role will contribute to the Corporate Partnerships team accountabilities:
-Secure and grow restricted and unrestricted income via out mutually beneficialcorporate partnerships
-Develop and enable corporate partnerships that deliver added value benefits to Mind and it's work i.e. gift-in-kind and pro-bono support
-Develop and enable corporate partnerships in support of Mind reaching new audiences
-Deliver an excellent experience in support of effective, long-term relationships
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
![Mind [National Association for Mental Health]](https://downloads.charityjob.co.uk/cdn-cgi/image/width=172,height=129,fit=contain/media/mind_logo_on_a_white_background_2023_06_07_10_44_13_am.png){kind=logo}
Registered Charity
501 - 1000
Thank you!
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We're looking for a Community Fundraising Officer to join Mind's community fundraising team. This is as a maternity cover on a Fixed Term Contract of one year.
The team is focused on recruiting and delivering brilliant stewardship to supporters who choose to fundraise in their own way for Mind, whether this is at home, their place of work or at school, colleague or university. This year the team aims to raise over £5m and support over 10,000 people and organisations who have chosen to give their time and enthusiasm in order to organise their own fundraising activity for Mind.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The post holder will:
Day to day, the Community Fundraising Officer manages supporter journeys from end-to-end. You'll make sure that those who are doing their own fundraising for Mind get the support they need ahead of their fundraising activity, feel connected to Mind's mission and are inspired to fundraise. You'll work with the Senior Community Fundraising Officer to support other areas of the programme delivery, such as using data and insights to optimise and further develop our automated supporter journeys.
We'd like to hear from you if you have:
-Experience of supporting volunteers to undertake a fundraising activity and exceed their targets.
-The ability to interpret and analyse performance data to optimise supporter journeys and maximise income.
-Excellent interpersonal skills for building strong relationships both internally and with supporters externally.
-Ability to work collaboratively across teams and functions, fostering a positive and productive working environment.
-Experience of using appropriate IT suite level of programmes associated with the role including databases and digital platforms.
-Experience of working independently to resolve routine tasks, manage own priorities and meet deadlines.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Registered Charity
501 - 1000
Thank you!
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We're recruiting three Legacy & In Memory Officers to join Mind's Legacy & In Memory team. Our team recruits and builds meaningful relationships with supporters who choose to leave a gift in their Will to Mind or donate in memory of a loved one. We create thoughtful, insight-led campaigns and stewardship that grow long-term support, deliver excellent supporter experiences and help secure sustainable income for Mind. The Legacy & In Memory team is part of a wider Mass Engagement team. In this financial year, Mass Engagement is responsible for raising more than £23 million so that Mind can fight for timely access to great quality mental health care for all.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The post holder will:
The Legacy & In Memory Officer will help plan, deliver and evaluate fundraising campaigns and supporter journeys from end to end. You will lead on delegated campaigns and projects to build engagement with supporters and drive long term support to Mind. You'll use data and insight and work with colleagues and external stakeholders to optimise activity and deliver an excellent supporter experience for our legacy supporters and in memory donors.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Registered Charity
501 - 1000
Thank you!
About the team
Even though 1 in 4 people have mental health problems, most of us don't get the help we need. This has to change.
We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
The Individual Giving team is focused on recruiting supporters to give a one-off donation or a direct debit to Mind. The team creates insight-led and creative fundraising campaigns and stewardship activities that acquire, retain and deepen engagement with supporters building long-term relationships that help deliver income for Mind.
About the role
Will you join us?
We're recruiting 2 x Individual Giving Officer roles to join the team.
As an Individual Giving Officer, you will support the Senior Individual Giving Officer in generating and delivering inspiring and motivating marketing and stewardship communications - as well as leading on delegated campaigns and projects, to build engagement with supporters and drive long term support for Mind.
You will deliver marketing campaigns from beginning to end - from writing briefs and working with agencies and internal teams on media, creative, data, print, production, and fulfilment, to collating results and using data and insight to optimise activity and deliver a brilliant supporter experience.
You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans in a wellbeing focused environment.
The Individual Giving team is a part of the wider Mass Engagement team, and you will play a pivot role in helping the team to reach and exceed their target of raising over £23 million, so that Mind can fight for timely access to great quality care for all.
This role requires a Disclosure and Barring Service (DBS) check.
About you
We'd like to hear from you if you have…
-Experience in planning, delivering and evaluating campaigns or activities, managing timelines, budgets, and multiple stakeholders to meet targets; with a track record of meeting and exceeding KPIs.
-Strong communication skills and the ability to engage with and steward our supporters across a range of marketing channels.
-Experience interpreting and analysing data to optimise marketing, fundraising or communication campaigns or stewardship strategies to improve performance and strengthen loyalty and trust.
-Excellent interpersonal skills and can build strong relationships internally and externally with suppliers, agencies, and stakeholders to collaborate and deliver a high-quality supporter experience.
-Experience in innovative thinking and creative approaches to enhance campaign performance and deepen supporter engagement.
-Experience administering PO & invoicing processes, accurately tracking expenditure to ensure activities are within budget and supporting financial reporting.
Mind is open to experience outside of the charity sector, transferable skills and learning in post, and we will welcome applications from candidates who may not meet the criteria exactly.
About applying
For more information about the role and its core responsibilities, download the full role profile below. If this sounds like the role for you, click "Apply Now". Please apply with a CV and covering letter or personal statement (no more than two A4 sides for each) which refers to the Person Specification.
Mind are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. We are also open to flexible working arrangements so please don't be afraid to speak to us about this at the interview stage, so we can explore what's possible.
Interviews are likely to take place week commencing 22nd June 2026 and will be in person at our office in Stratford, London.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the essential criteria in the personal specification.
Registered Charity
501 - 1000
Thank you!
Community Business Officer (Trading)
Contract: Permanent
Hours: Full-time
Location: Office based, Woodstock, Oxfordshire
Salary: £27,976 – £36,328 per annum
Plunkett UK is looking for a Community Business Officer (Trading) to support a network of community-owned businesses across the UK.
About Us
Plunkett UK, the operational name for Plunkett Foundation, is a national charity supporting people in rural areas to set up and run successful businesses in community ownership. We do this to achieve our UK-wide vision for resilient, thriving and inclusive rural communities.
About the Role
In this proactive, people-focused role, you’ll work closely with established community businesses to strengthen their operations, improve sustainability, and maximise social impact. You’ll provide direct support, coordinate access to specialist advice, and build strong relationships to understand each group’s needs and challenges.
You’ll also support membership engagement, contribute to events and communications, and maintain accurate data to ensure high-quality support across our network. Working as part of a collaborative team, you’ll help deliver a responsive and effective service to community businesses.
This role is ideal for someone organised, empathetic and confident communicating with a wide range of people, with a strong interest in community business and rural communities.
The successful candidate should have the following knowledge, experience, skills and attributes:
- Relationship‑focused: you enjoy working with people and are confident building positive, professional relationships.
- Customer‑centred: you have experience working with the public and take pride in providing a helpful, friendly service.
- Empathetic and patient: you take time to understand the situations and needs of the people you work with, responding with care and without rushing.
- Proactive and confident: you take initiative, approach tasks positively, and are comfortable acting independently within your role. You're confident engaging with others, raising issues when needed, and following things through to completion.
- Communicative: you're a confident and clear communicator, comfortable managing multiple interactions by phone, email, video call and in person. You adapt your tone and approach to suit different people and situations.
- Community‑minded: you bring an interest in community business and an understanding of community business models and the challenges facing rural communities.
- Tech comfortable: you have a good working knowledge of Microsoft Office and are confident using everyday digital tools to stay organised. Experience of using CRM systems — particularly Salesforce — is an advantage, and you're comfortable keeping accurate records and information up to date.
- Problem‑solving: you're practical and solution‑focused, able to think issues through, handle queries calmly, and find effective responses when challenges arise.
- Organised and adaptable: you are able to prioritise your workload effectively, managing competing demands on your time without losing focus or quality.
Join Plunkett UK and be part of a national charity supporting resilient, thriving and inclusive rural communities.
Closing date for applications: 5pm on Friday 3 July 2026
Please submit your final application at your earliest convenience to avoid disappointment.
Interview date: During week commencing 13 July 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to Equity, Diversity and Inclusion (EDI) and our approach goes beyond ‘protected characteristics’ to thinking more broadly about inclusion. Every individual will think and feel differently and we believe that these differences should be embraced, and individual needs taken into account. Additionally, the makeup of the rural communities we work with leads to their own particular diversity and exclusion challenges and opportunities compared to urban areas. Our commitment to EDI, both internally and externally, has been tailored to Plunkett and the communities we serve.
No agencies please.
Thank you!
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We are recruiting for a Senior Supporter Care Officer to join our team at Mind.
Mind's Supporter Care Team play a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public, guaranteeing an excellent experience with Mind, leaving our supporters feeling valued and committed to our cause.
You will work closely with the team manager as well as two other Senior Officers, and 6 Co-rdinators. You will directly line manage 3 Co-ordinators, ensuring work is completed within SLAs, supporting with coaching and ensuring high quality standards are achieved by working with individuals to develop and improve whilst always keeping supporters at the heart of what we do.
Engagement and communication is key to this role and will require someone who has significant line management experience and who is above all else, compassionate, resilient and who thrives in a busy, customer facing environment.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The post holder will:
-Line manage 3 Co-ordinators and support the whole team to ensure timely, high quality communications with supporters and the general public.
- Monitor quality and provide structured feedback on performance, creating bespoke development plans with team members.
- Support the management team with complaint handling and resolution, responding to complex emails and acting as an escalation point for Safeguarding concerns identified during team interactions (it is essential the post holder has Safeguarding experience)
-Create process notes, ensuring the team are briefed on upcoming activities and that templates and FAQs are up to date.
-Lead on and participate in team wide projects to utilise AI and other technology to improve supporter experiences
- Act as first line of support for the team on a day to day basis to resolve real time queries
-Foster strong relationships with the fundraising teams we work closely with, helping ensure events and activities are successful and engagement opportunities maximised.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Registered Charity
501 - 1000
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
North & West Gloucestershire Citizens Advice is seeking an enthusiastic and motivated individual to join our strategic leadership team and help make a real difference within our communities.
This is an exciting opportunity to join a well-established and respected charity with an excellent reputation for delivering high-quality advice services and being a great place to work. You will become part of a collaborative and supportive team that is committed to working together, and alongside partner agencies, to achieve the best possible outcomes for our clients.
You will play a key role in developing strategic partnerships and identifying new business opportunities that support the organisation’s growth, sustainability, and long-term impact. Working closely with internal and external stakeholders, you will help strengthen relationships, increase opportunities for collaboration, and support the continued development of our services and community impact.
Key details
Position: Head of Partnerships & Business Development
Location: Flexible within North & West Gloucestershire (hybrid working available)
Hours: 0.6 FTE (approx. 22.5 hours per week)
FTE Salary: £44,163 (£26,497 pro rata)
Reports to: Chief Executive Officer (CEO)
Annual leave and benefits:
27 days plus Bank Holidays
Contribution of 7% based on 4% employee contribution
Employee Assistance Scheme
Birthday Leave
Christmas Closure
Flexible Working Policy
What are the responsibilities?
- Develop and manage strategic partnerships with local authorities, funders, voluntary sector organisations, and community stakeholders.
- Identify and secure new business development, funding, and partnership opportunities that support organisational growth and sustainability.
- Lead and coordinate funding bids, tenders, and partnership proposals in collaboration with the CEO and operational teams.
- Build strong relationships with funders, commissioners, partners, and local communities to strengthen collaboration and service impact.
- Represent the organisation at meetings, events, and regional networks, acting as an ambassador for the charity.
- Support organisational growth and strategic planning by providing updates on partnership activity, funding opportunities, and development progress.
What are the requirements?
This job is for you if you:
- Have experience in partnership management, business development, fundraising, or stakeholder engagement.
- Can build strong relationships and work collaboratively with funders, partners, community organisations, and stakeholders.
- Are confident identifying and developing new opportunities that support organisational growth and sustainability.
- Have excellent communication skills, including experience writing funding bids, tenders, or partnership proposals.
- Are organised, proactive, and able to manage multiple priorities and projects effectively.
- Can work independently while contributing positively within a collaborative leadership team.
It would also be beneficial if you have knowledge of the charity, advice, or voluntary sector, experience working with commissioned services or partnerships, or an understanding of local government and funding environments.
Application deadline: 14th June 2026 (may close early if a suitable candidate is appointed)
The client requests no contact from agencies or media sales.
Thank you!
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
We won't give up until everyone experiencing a mental health problem gets the support and respect they deserve.
We know we can't achieve this alone. That's why we work closely with organisations and companies that share our commitment to ensuring everyone can access mental health support when they need it.
As part of our Corporate Partnerships team, you'll play a vital role in developing and delivering impactful collaborations. From employee fundraising and bespoke awareness campaigns to tackling mental health stigma, gift-in-kind partnerships and donations. No two partnerships are the same.
The Corporate Partnerships team is part of the wider Income Generation Directorate, which brings together Fundraising, Retail, Business Development and Operations into a single, unified function. Together, we share responsibility for delivering sustainable income growth, strong performance and meaningful organisational impact. Everyone plays a role in this collective approach, working across teams to achieve ambitious targets, strengthen supporter and partner relationships, and embed commercially minded, mission-led ways of working.
This role requires a Disclosure and Barring Service (DBS) check.
Key duties and responsibilities
The Postholder will provide excellent relationship and account management to Mind's existing corporate partnerships to maximise mutual value and impact. They will plan and deliver partnership initiatives, in line with the CorporatePartnerships strategy, to achieve ambitious income targets. This role will contribute to the Corporate Partnerships team accountabilities:
-Secure and grow restricted and unrestricted income via out mutually beneficial corporate partnerships
-Develop and enable corporate partnerships that deliver added value benefits to Mind and it's work i.e. gift-in-kind and pro-bono support
-Develop and enable corporate partnerships in support of Mind reaching new audiences
-Deliver an excellent experience in support of effective, long-term relationships
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
Registered Charity
501 - 1000
Thank you!
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This is an opportunity to play a leading role in shaping the future of Resources for Autism.
Since 1997, we have supported autistic people and their families through services that are safe, empowering and neuro-affirming. As demand for our work continues to grow, we are looking for an ambitious and strategic Head of Income Generation & Business Development to help us build a stronger, more diverse and sustainable future.
Reporting to the CEO and joining our Senior Leadership Team, you will lead the development of a progressive income generation strategy that expands new partnerships, income streams and opportunities for growth — ensuring we can continue delivering life-changing support to autistic people across London and the West Midlands.
We are looking for someone who combines commercial awareness with creativity, relationship-building and a genuine commitment to social impact.
LOCATION: London (or Birmingham with regular travel to London)
SALARY: £50,000 - £56,000 depending on experience
HOURS: Full time
The Role
You will design and deliver a new income generation strategy that unlocks growth across:
· Corporate partnerships
· Major donors and philanthropy
· Community, individual and digital giving
· Earned and paid‑for services
· Grants, trusts and public sector funding (as part of a balanced mix)
· Recurring /regular donations from committed individuals
You will take an “intrapreneurial” approach — spotting opportunity, building new propositions, testing ideas and learning quickly — while embedding a culture where income generation is seen as a shared organisational priority, not the responsibility of one team.
Essential Experience & Track Record
- A demonstrable track record of generating income and/or building sustainable revenue streams, across more than one income source.
- Evidence of developing and delivering an income or growth strategy, particularly in contexts requiring diversification or change.
- Experience of driving new opportunities — such as partnerships, products, services or supporter propositions — rather than only maintaining existing income.
- Proven success in building and stewarding senior relationships, including corporates, funders, donors, commissioners or strategic partners.
- Experience working at a senior level within an organisation, with exposure to executive decision‑making and governance (e.g. Board or Trustee engagement).
Essential Skills
· Demonstrable evidence of success and business growth
· Experience and success in one or more of the following:
• Corporate partnerships or sponsorship
• Major donor / philanthropy programmes
• Earned or paid for services/ sales
• Community or digital fundraising
· Experience developing and delivering successful strategies.
· Evidence of successful relationship-building skills with funders, donors, corporate partners or others.
· Experience managing or mentoring staff or volunteers.
· Strategic thinker with the ability to work collaboratively across teams and with senior stakeholders.
· Good market research and data analysis skills that have influenced decisions
· Experience contributing to or leading at organisational growth.
· Highly organised, with the ability to manage multiple priorities and deadlines.
· Excellent communication skills (written and verbal) adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors
Desirable Skills
· Understanding of and commitment to adhering to fundraising policies, ethical standards, and relevant regulatory frameworks (e.g. Fundraising Regulator Code of Practice, GDPR).
· Experience in minor/major donor fundraising and/or corporate partnerships.
· Familiarity with the autism or disability sector.
Staff Benefits
90% of our staff say that Resources for Autism is “a great place to work”.
Not only will the work you do ensure we are making vital differences and inspiring others, but our other benefits also include:
· 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and an additional 3 Celebration days that could be used between Christmas and new year, but may be used for other religious days or significant days such as your birthday
· access to ongoing training and progress in the areas that interest you
· access to our wellbeing initiatives and an Employee Assistance Programme
Application Process
Read more about us and the role on our website
To apply, you will need to complete our application form in full, including your full employment and education history. Any gaps in employment should be clearly explained within your application.
Please note that CVs may be included as supporting documents but will not be accepted in place of a completed application form.
As part of your application, we ask that you provide a personal statement outlining how your experience, skills and approach meet the requirements of the role and person specification.
To be considered for this role chosen applicants will need to complete our application form in full, including your full employment and education history. Any gaps in employment should be clearly explained within your application. Please note that CVs will be included as supporting documents but will not be accepted in place of a completed application form. Please see more about us and the role on our website.
Registered Charity
101 - 500
A society where autistic people can live happy and fulfilling lives.
The client requests no contact from agencies or media sales.