Care training manager jobs

Are you passionate about reducing health inequalities and supporting some of the most marginalised people in our communities?

The Hepatitis C Trust is recruiting a Harm Reduction Outreach Worker to join our innovative mobile outreach service across Birmingham. Working alongside peer workers and healthcare professionals, you will engage with people who use drugs, people experiencing homelessness, and others at risk of drug-related harm, helping them access harm reduction support, healthcare, testing, treatment, and wider services.  

About the role

You will:

• Deliver harm reduction interventions and needle and syringe provision
• Distribute naloxone and provide overdose awareness support
• Promote hepatitis C, hepatitis B and HIV testing
• Build trusted, non-judgemental relationships with service users
• Provide trauma-informed support and practical guidance
• Facilitate referrals into treatment, healthcare, housing and community services
• Work closely with local partners to improve access to care

About you

You will have:

• Experience working with vulnerable or marginalised communities
• Knowledge of harm reduction and substance use issues
• Excellent communication and relationship-building skills
• A compassionate, person-centred and non-judgemental approach
• A commitment to equality, inclusion and reducing stigma
• A full UK driving licence

Lived experience of substance use and/or recovery and experience of outreach or peer support work are welcomed.  

Why join us?

The Hepatitis C Trust is a national, patient-led charity committed to eliminating hepatitis C and improving access to harm reduction services across the UK. We are proud to be a Living Wage Employer and are committed to equality, diversity and inclusion.  

(we would welcome part time and/or job share for this application)

If you’re ready to make a real difference in Birmingham’s communities, we’d love to hear from you. 

We're saying goodbye to one of our amazing colleagues and looking to recruit an equally fabulous new member of staff who wants to work alongside people as they find their pathway to travel out of homelessness.

The 999 Club

The 999 Club has stood on the corner of Deptford Broadway for more than 30 years, working with and supporting the local community. Our focus now is on people who are street homeless, rough sleeping or precariously unhoused and those who have no recourse to public funds. As  we are the 999 Club, everyone connected to us are our members.

The Gateway

Our day centre, The Gateway, is open five days a week and provides a welcoming, safe and friendly space where our members can spend time away from their usual situation and sort out practicalities like getting laundry done, taking a shower, charging their phone and having something to eat. It’s where our Intervention Team are often based as part of their work, empowering our members.

The Intervention Team

Working alongside the Essential Services Team and an amazing team of volunteers the Intervention Team provide triage, assessment, holistic progression planning, advocacy and support for members of the Gateway, identifying and addressing their immediate housing situation as well as wider social, health and wellbeing issues with the ultimate aim of them finding a pathway out of homelessness.

Who We’re Looking For

We’re looking for someone who likes people, who cares about doing a good job and who wants to be part of a dynamic team, providing the best service possible. We want a team member with common sense, who is assertive, compassionate, has a sense of humour, a no- nonsense, positive attitude and who is looking to make a difference in their community.

We’re recruiting a Complex Intervention Worker to work alongside Gateway members who are experiencing homelessness with overlapping challenges such as addiction, trauma or mental ill health. This would best suit someone with experience or really solid transferable skills.

Why You Should Apply

This is an exciting opportunity to join the team as we evolve service delivery, creating clear pathways for people who have different journeys to travel out of homelessness.  

The hours of work are Monday-Friday 08:45h-16:45h based at the 999 Club. On successfully completing probation there is the possibility of working from home one day per week, dependent on the needs of the service.

Staff benefits include

· 27 days annual leave (plus Bank Holidays), increasing each year to a maximum of 30 days 

· 3% pension contribution on qualifying income 

· Employee Assistance Programme 

· Cycle to Work scheme 

· The opportunity to be part of a truly amazing team doing truly amazing work

Application Instructions

Make sure your covering letter gets us interested in you; don’t just rehash your CV, tell us about your amazing, unique and talented self. Top Tip - avoid using AI - it's unbelievably tedious to have to read loads of Chat GPT* letters saying practically the same thing. Put your covering letter in your own words, make it interesting and a joy to read. Basically, make it so good that by the end of it we can’t wait to meet you. We look forward to reading it!

*Other AI chat bots are available!

Closing Date 08:00h Monday 06th July 2026

Interview Date Tuesday 14th July - interviews will be in person, on site.

Closing Date: 25 June 2026
Interview Date: 7 July 2026
Location:  Multi-site working across Selly Park and Erdington sites with primary base at Selly Park
Hours:  30 hours per week
Salary: Corporate Band H £19,881 - £21,834 per annum (£24,852- £27,293 full time equivalent)
DBS Requirement: Basic

Join Birmingham Hospice as our Clinical Education Administrative Assistant and support learning that makes a real difference to patient care.

About the role

You will provide day-to-day administrative support to the Clinical Education Administration Lead and the wider Education and Research teams. The role includes coordinating training activity, supporting research administration, helping to promote learning opportunities, and ensuring courses and programmes run smoothly. You will also work with external partners and play an important part in delivering education that supports high-quality palliative and end of life care.

What we are looking for

You will provide day-to-day administrative support to the Clinical Education Administration Lead and the wider Education and Research teams. The role includes coordinating training activity, supporting research administration, helping to promote learning opportunities, and ensuring courses and programmes run smoothly. You will also work with external partners and play an important part in delivering education that supports high-quality palliative and end of life care. 

You will hold a full UK driving licence as this role requires some travel to external venues to help support the Team.

 

What We Offer

· Make a real difference through work with purpose

· Be part of a supportive, values-led organisation

· Flexible and inclusive ways of working

· Generous holiday entitlement 

· Wellbeing programmes, Reward Gateway retail discounts & financial tools

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters.

We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Do you have extensive experience and understanding of working with children, young people and/or vulnerable adults – including the crucial ability to build and maintain trusting relationships with young people and parents/carers who may have had previous negative experiences of services?

If so, St Giles has the ideal challenge for you: as a Senior Caseworker on our pioneering SOS project. Here we work with both victims and perpetrators of serious youth violence and other gang related offences, helping clients to be safe, move away from offending and take positive choices.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Your role will be to provide young person-centred holistic support – including everything from helping clients to understand their own behaviour and its consequences, and promoting change, to helping clients’ families to support them and providing practical help with attending appointments, education, training and employment options, housing, benefits, debt and other aspects of day-to-day living. You’ll be part of a client focused SOS Team delivering casework services, predominantly Monday-Friday during office hours, and within Lambeth (although other hours and deployments may be required). You’ll also work closely with a range of partner agencies to ensure clients access the appropriate services and get the best outcomes.

Working flexibly within the community, with responsibility for one or more volunteers, you’ll be building effective and engaging relationships with young people involved in or at risk of being involved in the criminal justice system, with the aim of improving their life chances. You’ll conduct robust risk assessments and strengths-based needs assessments, with safeguarding as the priority, and ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted. You’ll also build effective relationships with agencies providing services to the client group, and enable clients to engage in positive activity within the community (e.g. boxing, football, etc).

What we are looking for

• Experience of working with children, young people and/or vulnerable adults and delivering interventions that have had a positive impact – preferably in a health and wellbeing context and/or on an offender led support project.
• Experience of providing support, advice and advocacy, with the ability to assess clients’ needs.
• Experience of managing complex safeguarding issues with children, young people and adults who are at risk of violence or exploitation, whilst working alone.
• Understanding of the physical, social, emotional and developmental needs of children and young people, their specific needs as they transition to legal adulthood, and the issues they face, e.g. exploitation, victimisation, offending, school exclusion, unemployment, trauma.
• Extensive knowledge of the impact of context – with a clear understanding of best practice around contextual safeguarding and those experiencing harm outside the home.
• Knowledge of trauma-informed practice in the context of working with children, young people and parents/carers impacted by violence and exploitation, and of how trauma –including from their own lives – can impact on how practitioners manage cases.
• Working knowledge of child protection and safeguarding legislation/policy, with experience of providing support, advice and advocacy to staff with a safeguarding responsibility.
• Understanding of the importance of good quality case recording quality assurance principles.
• Ability to use electronic case management systems to record all aspects of the role, including action plans, outcomes and session data on a day-to-day basis.
• Recognition of the importance of resilience in coping with the emotional demands of the role and demonstrable experience of managing your own wellbeing.
• Relevant qualification to a good standard or equivalent experience – ideally with relevant accredited training such as safeguarding, counselling or mental health first aid.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 29 June 2026 at 9am.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Research and Development Officer
Contract: Permanent
Work Pattern: Part Time, 28 hours per week (0.8 FTE)
Salary: £27,526 per annum, with annual salary increments for the first three years
Location: Homebased – however NCB and RiP has offices in Sheffield, Newton Abbot and Belfast that staff can work from should they choose.

The Vacancy

For over 20 years, Research in Practice has been at the forefront of supporting evidence-informed practice in adult social care. We are now looking for a passionate and experienced Research and Development Officer to join our adults’ team.

This is a fantastic opportunity for a skilled facilitator with strong experience in adult social care (or a related sector, e.g. housing, homelessness, mental health or criminal justice) who is motivated to make a real impact. While the role requires a solid understanding of research and its application, it is not a primary research post—instead, the focus is on translating evidence into meaningful learning and development opportunities.

You will play a key role in designing and delivering high-quality learning experiences, including programmes, full-day workshops, webinars, and events, working with diverse audiences such as senior leaders and practitioners.

What you’ll be doing

• Designing and delivering engaging learning and development activities for a range of audiences
• Translating complex research, policy, and legal frameworks into accessible, practical learning
• Developing high-quality outputs (e.g. publications, tools, and learning resources)
• Building strong relationships with stakeholders and supporting collaborative projects
• Managing multiple projects effectively in a varied and fast-paced environment

About you

We are looking for someone who brings:

• In-depth knowledge of adult social care, or related sectors such as criminal justice, housing and homelessness, or mental health
• Experience in facilitation and delivering learning, including workshops and webinars
• A strong understanding of research, policy, and practice frameworks
• Skills in knowledge mobilisation, with a passion for co-production and evidence implementation
• Proven experience in relationship management
• Excellent communication skills, including confident public speaking
• The ability to manage competing priorities and work flexibly (including occasional travel and overnight stays)

Research in Practice

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across the adults and children’s social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, in order to achieve positive outcomes for people of all ages.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break

Employee Assistance Programme

Closing date: 8am, Friday 10th July 2026
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible .

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Location: Putney, SW London with travel to various services across London

Contract Type: Permanent

Salary: £32,800 per annum

Specific Hours: Part time / 30 hours per week / Monday-Friday / Flexible working hours

About This Role

This is an exciting new opportunity to be part of a project within our Wraparound Service in the UK. As Psychological Therapist, key aspects of your role will be:

• Facilitation of Reflective Practice for residential staff to help support therapeutically informed practice, staff resilience and emotional wellbeing.
• Direct support to Children in Care and Care Leavers to improve their emotional health and well-being, and to provide any additional support identified as needed by statutory services to those with mental health needs.
• Working with children, residential carers and social workers where care arrangements are at risk of breaking down.
• Consultative support and training to foster carers and residential staff where there are children in placement who have complex needs.
• Support the development of the UK Therapeutic Service to help meet the needs of staff and young people across the organisation.

The successful candidate will have:

• Degree in a relevant discipline (e.g. Social Work, Psychology, Counselling, Psychotherapy)
• A minimum of three years working directly with children, young people and families
• Experience of dealing with crisis situations and working with emergency services
• A minimum of one years’ experience of delivering therapeutic interventions
• Previous experience of delivering therapeutic interventions to children and young people with emotional and behavioural difficulties
• Experience of working in a multi-agency setting
• Knowledge of UK Legislative framework
• Good interpersonal and communication skills
• Knowledge/Experience of Care Planning and Care Management
• Ability to manage caseload and to work on own initiative
• Responsive to deadlines
• Excellent IT, report writing and presentation skills
• Ability and willingness to work outside of normal office hours as required

In return we offer:

• Competitive salary.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

St Christopher’s is committed to safeguarding and promoting the welfare of all children and young people in our care and is dedicated to the principles of Safer Recruitment.

As part of the recruitment process, you will be required to complete an online application form. This enables us to collect the information necessary to meet legislative requirements, safer recruitment standards, and vetting procedures, ensuring your suitability to work with children and young people.

Applicants are encouraged to subscribe to the DBS Update Service. Where an applicant is not registered with the service, St Christopher’s will carry out an Enhanced DBS check prior to employment commencing.

Your application must include a supporting statement demonstrating how you meet the criteria outlined in the Person Specification.

Please note that CVs will not be accepted in place of a completed application form.

It is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

As a Solutions Architect at our charity, you will play a pivotal role in designing and implementing technology solutions that support our mission and strategic goals.

With the continued implementation of our new Salesforce CRM, you will ensure its successful integration and optimisation while also overseeing the architecture of other critical technologies across the organisation.

This role requires a blend of technical expertise, strategic thinking, and excellent communication skills to drive innovation and efficiency.

What we can offer you

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 25th June 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
For more information about the role, please download our Recruitment pack.

Lead a team, inspire young people and help shape brighter futures across Merseyside.

Looking for the next step in your youth work / mentoring career?

Maybe you're currently a Senior Youth Worker, Programme Coordinator, Team Leader, Sports Development Officer or Pastoral Lead looking for your next challenge.

You've spent years delivering impactful work with young people and are ready to take on more responsibility while still staying connected to frontline delivery.

Or perhaps you're already leading a team and fancy a new challenge in a dynamic and busy role.

At Dallaglio RugbyWorks, we support young people who are at risk of exclusion from education. Using sport as a hook and positive relationships as the foundation, we help young people build confidence, resilience, aspirations and life skills that can transform their futures.

We're looking for someone who can lead from the front. Someone who can support and develop a team, build strong partnerships with schools and community organisations, and still enjoy working directly with young people.

If that sounds like you, we'd love to hear from you.

__________________________

The Role at a Glance

Youth Mentor / Regional Team Lead (we call it Senior Programme Coordinator)

Luton and Stevenage
£28,000 – £34,000 per year
Full-time, 37.5 hours per week, including up to two evenings per week until 7pm

What you’ll be doing

As Senior Programme Coordinator, you'll help make sure that support reaches as many young people as possible and that it's delivered to a consistently high standard.

You'll lead a small team of sports coaches and youth mentors, helping them plan great sessions, develop their practice and overcome the day-to-day challenges that come with the job. You'll also build and maintain strong relationships with schools, alternative provisions and community partners to keep programmes running smoothly.

This is a hands-on role. Alongside keeping regional delivery on track, you'll still spend time working directly with young people: being a positive presence, modelling good practice and helping create the kind of safe, engaging environments where young people can thrive.

You'll also take the lead on the activities that go beyond our weekly sessions such as organising holiday programmes, Career Taster Days, regional trips and events that give young people experiences they wouldn't otherwise have. These are some of the most rewarding parts of the role and a real chance to see young people shine in a different context.

Building relationships in the community is a big part of this too. You'll get to know the local area, embed yourself in the networks around it and find partners, venues and opportunities that help deepen out work and enhance our engagement with young people.

You don't need to know anything about rugby to do this job well. What matters is your ability to connect with young people and the communities around them.

This is a role where you get to combine youth work, teamwork and programme coordination, making a real difference every day.

You're probably a great fit if...

You believe every young person deserves the chance to succeed, regardless of the challenges they've faced.

You have experience working with young people and understand how important positive relationships can be in helping them build confidence and change their future direction.

You're someone who enjoys supporting others to succeed, whether that's coaching staff, building partnerships or helping young people overcome barriers.

You can balance the bigger picture with the day-to-day detail, keeping programmes organised while maintaining a strong focus on quality and impact.

Most importantly, you're passionate about creating opportunities for young people and helping teams deliver their very best work.

What you'll need

• Experience delivering programmes or interventions for young people facing significant challenges
• A qualification in Sports Coaching, Youth Work, Teaching or a related field
• A full UK driving licence and access to a vehicle
• The ability to travel regularly across Luton & Stevenage
• Flexibility to work up to two evenings per week (until 7pm)

Bonus points if you have...

• Experience leading, supporting or developing staff within youth work, sport, education or community settings

This is your chance to help shape the future of our work across Luton & Stevenage.

More About Us

 At Dallaglio RugbyWorks, we support young people 12-18 who have been excluded from education or at risk of exclusion. Using sport as the starting point and mentoring as the foundation, we help them build confidence, resilience and the skills they need to create brighter futures.  Rugby helps start the relationship, but the work goes far beyond sport. The charity uses mentoring, life skills, wellbeing support and career-focused activities to help young people build confidence and prepare for life after school.

Our work focuses on four areas: life skills, raising aspirations, physical wellbeing and mental wellbeing and the aim is to make sure exclusion from school does not become exclusion from society. You’ll be part of a team giving young people consistent support, trusted adults and practical chances to move towards education, employment or training.

Come join our squad

Please click the apply button or get in touch by email, phone or LinkedIn if you’d like to ask a question before applying.

 

About the Role

Advice Giving

· Provide advice through telephone and webchat

· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities

· Supporting clients to use ICT to make their new Universal Credit claim

· Use Citizens Advice resources to find, interpret and communicate the relevant information to  clients

· Complete benefits checks when appropriate

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary using appropriate communication skills and channels.

· Refer internally or to other specialist agencies as appropriate.

· Ensure that all work meets quality standards and the requirements of the funder

· Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes

Research and campaigns

· Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

· Keep up to date with legislation, policies and procedures and undertake appropriate training

· Read relevant publications

· Attend relevant internal and external meetings as agreed with the line manager

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

· Use of telephony and IT equipment for multichannel delivery of advice services

· Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis

· Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

· Demonstrate commitment to the aims and policies of Citizens Advice

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues

· Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out  accurate benefit check calculations in a professional setting

2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate

3. Experience of providing advice through telephone and web chat

4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them

5. Ability to interpret complex information and convey it in a way that is understandable to clients.

6. Good ICT knowledge with an ability to support clients with their online claim application

7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.

8. Assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to meet targets and excel against objectives.

11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

Benefits

• Flexible working arrangements around 10am-4pm core hours
• 40 days paid leave per year: 25 days annual leave (pro-rata), 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days (pro-rata)
• Strong commitment to professional development with a dedicated training budget
• Up to 5% pension contribution
• Cycle to work scheme
• Employee Assistance Programme offering access to free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events

We are actively trying to increase the diversity of our workforce and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion.

Settle is committed to increasing the representation of lived experience of the care system in our team. Therefore, care-experienced applicants who meet the essential criteria above will be guaranteed an interview. Plerase see the job description for a definition of care-experience.

The role

As a Senior Coach you will be working on the frontline delivering high quality one-to-one support to a caseload of young people across London. You will support young people to recognise and capitalise on their strengths by taking a coaching approach. You will work with young people who have been identified as having higher support needs and be proactive in taking steps to manage risk across your caseload. We are looking for a Senior Coach who can lead on demonstrating best practice across the coaching team and support the Programme Management Team to maintain an excellent standard of support.  You will use your insight and experience to act as a mentor to new coaches and support coaching colleagues in their practice, and to look to actively improve our support offer in collaboration with other Senior Coaches and Programme Managers. We are looking for someone who is compassionate in their work with others and celebrates examples of good practice whilst highlighting where there are areas for improvement, approaching this in a collaborative way.

You will draw on your experience to build and strengthen relationships with external professionals and develop Settle’s network across the boroughs where young people live. 

What we're looking for

We are looking for a driven, experienced individual, with the relevant skills to provide high quality support to a caseload of young people and ensure we give the very best we can. We are interested in someone who has a good grounding in a related frontline service and experience of proactively managing a caseload, collecting high quality data and keeping accurate notes. You will have the ability to take initiative and be comfortable flexing your priorities to support young people alongside holding Settle’s strategic goals.

You will be comfortable managing a level of heightened risk with the young people you are supporting, keeping timely and high-quality records, liaising with other professionals from a range of backgrounds, and providing support to colleagues to work towards positive outcomes for young people. You will have experience in managing safeguarding concerns well and thrive in the ups and downs of support-based work.

Overall, we are looking for a compassionate frontline worker, with an understanding of the value in coaching, and who has a level head at times of crisis. You are not afraid of shying away from difficult conversations and will challenge others appropriately to help them see a different perspective or viewpoint, always holding young people at the centre of your work.

Administrative Officer

Location: Ilford Redbridge IG1
Salary: £15 per hour
Contract:  Part-time – 12 months contract with possibility to renew
Reporting to: Operations Manager / Director

Join Our Team and Help Empower Women

Are you a highly organised administrator who is passionate about making a difference in the lives of women and their communities?

We are looking for an enthusiastic and proactive Administrative Officer to join our growing team. This is an exciting opportunity to play a vital role in supporting the smooth day-to-day running of our women’s support group while contributing to programmes and services that empower women, reduce inequalities, and strengthen communities.

As an Administrative Officer, you will provide essential administrative, operational, and programme support, helping ensure that our services are delivered efficiently and effectively.

About Us

Adanna Women’s Support Group is committed to supporting, empowering, and advocating for women from diverse backgrounds. Through our programmes, events, training, and community engagement activities, we help minority ethnic women build confidence, develop skills, improve wellbeing, and access opportunities.

Our work is driven by compassion, inclusion, and a commitment to creating positive social change.

About the Role

This varied and rewarding role will see you supporting a range of administrative, operational, and communication activities across the organisation.

You will be responsible for maintaining records, coordinating meetings, supporting programme delivery, responding to enquiries, assisting with event administration, and helping to ensure our team, volunteers, and beneficiaries receive excellent support.

No two days are the same, making this role ideal for someone who enjoys variety, takes initiative, and thrives in a small but busy environment.

Key Responsibilities

Administration & Operations

• Provide day-to-day administrative support across the organisation.
• Maintain accurate databases, records, and filing systems.
• Manage incoming emails, telephone calls, and enquiries.
• Coordinate meetings, appointments, and diaries.
• Prepare documents, reports, correspondence, and meeting minutes.

Programme & Event Support

• Support the administration of programmes, workshops, and community activities.
• Assist with event planning and logistics.
• Maintain participant records and programme documentation.
• Support outreach and engagement activities. E.g. volunteer fairs

Stakeholder & Volunteer Support

• Respond to enquiries from beneficiaries, volunteers, partners, and community organisations.
• Support volunteer onboarding and record management.
• Assist with staff meetings, training sessions, and organisational activities.

About You

We are looking for someone who is:

• Highly organised with excellent attention to detail.
• Able to manage multiple tasks and priorities effectively.
• A confident communicator with strong written and verbal skills.
• Comfortable using Microsoft Office 365 and sharepoint.
• Professional, reliable, and able to maintain confidentiality.
• Passionate about supporting women and promoting equality.
• Flexible and adaptable in your approach to work

Essential Requirements

• Experience in an administrative, office support, or coordination role.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a small team.
• Good IT and database management skills.

Desirable Requirements

• Experience working within the charity, voluntary, or community sector.
• Experience supporting events, workshops, or community programmes.
• Knowledge of safeguarding practices.
• Experience using CRM or client database systems.
• Language fluency particularly South Asian languages

Why Work With Us?

• Opportunity to make a real difference in the lives of women and families.
• Be part of a small but supportive and inclusive team.
• Flexible working arrangements where possible.
• Opportunities for learning, development, and progression.
• Meaningful work within a respected community organisation.

Safeguarding

AWSG is committed to safeguarding and promoting the welfare of women, children, and vulnerable adults. Successful applicants will be expected to share this commitment and will be subject to appropriate background checks.

Equality, Diversity & Inclusion

We are committed to building a diverse workforce and creating an inclusive environment where everyone feels valued and respected. We welcome applications from people of all backgrounds, communities, and experiences.

Note on Equality: Adanna Women’s Support group is an equal opportunities employer. Due to the nature of our work and the vulnerable women we support, this post may be subject to an Occupational Requirement under the Equality Act 2010.

How to Apply

Please submit:

• An up-to-date CV
• A supporting statement (maximum two pages) outlining how your skills and experience meet the requirements of the role

Closing Date: rolling recruitment – the applications window will close once a suitable candidate is found

We reserve the right to close this vacancy early if we receive a high volume of applications.

We look forward to hearing from you.

Mental Health Carers Specialist Advisor

Location: Field-based (Cornwall & Isles of Scilly)
Hours: 24.5 hrs per week (0.70 FTE) in year 1 , increasing to 26.25 hours per week (0.75 FTE) in year two and 28 hours per week (0.80 FTE) in year 3
Contract: Permanent
Salary: £17,181.44

Make a difference to carers’ lives – every single day

At Rethink Mental Illness, we believe everyone severely affected by mental illness deserves a better quality of life. As a Mental Health Carers Specialist Advisor, you’ll play a vital role in supporting unpaid carers — people who are often the backbone of mental health support.

This is more than a job. It’s an opportunity to build meaningful relationships, empower carers, and ensure no one feels they are navigating mental health challenges alone.

What you’ll be doing

You’ll provide practical and emotional support to unpaid carers supporting someone with mental illness. Using a person-centred, strengths-based approach, you’ll help carers build confidence, access the right services and improve their wellbeing.

You will:

• Deliver one-to-one support, helping carers identify goals and create personalised support plans
• Provide information, advice, guidance and signposting to services and community support
• Help carers navigate mental health, health and social care systems
• Facilitate carer groups, courses and awareness events
• Complete Carers Assessments and support access to personal budgets
• Work collaboratively with health, social care and voluntary sector partners
• Promote inclusion and help identify hidden carers in the community
• Maintain accurate records and contribute to quality and service improvement

You’ll also play an important role in creating a safe, inclusive and responsive service, shaped by the voices and experiences of carers.

About the service

Our Cornwall Mental Health Carers Service supports unpaid carers across the county, offering tiered support ranging from short-term guidance to more intensive, ongoing help.

We work flexibly — providing support face-to-face, online, by phone, and in community settings — and collaborate with partner organisations to ensure joined-up care.

What you’ll bring

We’re looking for someone who is compassionate, proactive and values-driven, with a genuine commitment to supporting carers.

Essential:

• Experience supporting people in health, social care, community, or carers services
• Understanding of unpaid carers’ needs and challenges
• Knowledge of mental health and recovery
• Strong communication and relationship-building skills
• Ability to provide person-centred support and practical advice
• Confidence in managing risk and responding to safeguarding concerns
• Good IT skills and ability to manage a varied workload
• A relevant qualification or willingness to complete Information, Advice and Guidance (IAG) within your first year

Desirable:

• Experience working directly with unpaid carers or families
• Experience facilitating groups or community activities
• Knowledge of local services and referral pathways

Why join us?

• Be part of a supportive, purpose-driven team
• Make a real difference to carers and families
• Access training and development opportunities
• Contribute to a service that values co-production and lived experience

Ready to apply?

If you’re passionate about supporting carers and want to be part of a team that’s leading change in mental health, we’d love to hear from you.

Salary: £30.322 FTE (£15,161 pro rata for 18.75 hours)
Hours: 18.75 hours per week 
Location: Worcestershire, Herefordshire and across West Mercia, with national travel as required
Closing date: 03-07-2026 23:59
 
WMRSASC reserves the right to close this vacancy early if a suitable candidate is identified or a sufficient number of applications are received.
 
West Mercia Rape & Sexual Abuse Support Centre (WMRSASC) is seeking to appoint an experienced, compassionate and highly motivated Early Intervention, Prevention and Assessment Practitioner to join our Purple Leaf service. This is an opportunity to contribute to specialist work aimed at preventing sexual harm and supporting children and young people, families, carers and professionals through high-quality assessment, consultation, intervention and training. The post also includes specialist assessment and intervention work relating to sexualised behaviours.

About the Role
As Early Intervention, Prevention and Assessment Practitioner, you will:

• Undertake risk and needs assessments and produce clear reports and recommendations
• Deliver psychological, psychoeducational and therapeutic interventions
• Manage a defined caseload of clients
• Work closely with children and young people, families, carers, professionals and partner agencies
• Develop and deliver specialist sexual violence training and educational resources
• Maintain accurate records, evaluation data and outcome reporting
• Help develop service policies, procedures and practice guidance
• Promote Purple Leaf and WMRSASC services locally and nationally
• Represent WMRSASC at meetings, events and through stakeholder engagement.

 
About You
We are looking for someone who brings both professional expertise and a strong commitment to survivor-centred, trauma-informed practice.
You will ideally have:

• A Level 3 qualification or above in social care, health care, community work, education, therapy or a related field
• Experience of working within the sexual violence field
• Experience of working with children and families
• Knowledge of safeguarding, child protection, and legislation and guidance relating to sexual violence
• The ability to provide non-judgemental, trauma-informed support
• Strong organisational, communication and crisis management skills
• Confidence working independently and collaboratively with multi-agency partners
• Good IT skills, including Microsoft Word, Excel and PowerPoint.

 
Desirable qualifications include AIM Specialist or equivalent assessment training, Adult Learning certification, and a Level 3 qualification in Sexual Violence.

What We Offer
WMRSASC is committed to supporting and valuing its staff. We offer:

• Hybrid and flexible working
• 26 days annual leave plus 8 statutory holidays (pro rata), increasing to 31 days after 5 years’ service
• 5% employer pension contribution
• Benenden Health Scheme
• Accredited training and career development opportunities
• Regular management supervision and support

Safeguarding
WMRSASC is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. Relevant background checks and Disclosure and Barring Service checks will be required.

Equality, Diversity and Inclusion
As an equal opportunities employer, WMRSASC is committed to ensuring the fair and equal treatment of all current and prospective employees. We do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
 
We aspire to foster a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join WMRSASC.
 
This is an opportunity to join a specialist organisation making a meaningful difference to the lives of survivors and communities. We welcome applications from individuals who share our values and are committed to delivering high-quality, trauma-informed practice.
 
REF-228 965

Clinical Guidelines Assistant
£32,477 pa plus excellent benefits
London WC1 and home-based (hybrid working)
35 hours per week, full-time
Permanent

The Royal College of Paediatrics and Child Health (RCPCH) is seeking a highly organised and proactive Clinical Guidelines Assistant to support the delivery of our Clinical Guidelines Programme. This is an exciting opportunity to contribute to work that helps improve the quality of paediatric healthcare by supporting the development, appraisal and consultation of clinical guidelines and evidence reviews.

Reporting to the Project Manager (Clinical Guidelines), you will provide essential administrative, coordination and research support across a range of clinical guideline and evidence review projects. You will work closely with clinical leads, working groups, committees and external stakeholders, helping to ensure projects are delivered efficiently, accurately and to a high standard.

This role would suit someone with excellent organisational skills, strong attention to detail and an interest in healthcare, research and evidence-based practice.

Key responsibilities include:

• Providing administrative support across the Clinical Guidelines and Evidence Reviews workstreams
• Coordinating meetings, committees and working groups, including preparing agendas, papers and taking accurate minutes
• Supporting clinical guideline and evidence review projects through research and information gathering activities
• Coordinating consultations and stakeholder engagement to support RCPCH involvement in national guideline development
• Assisting with the organisation of research activities, presentations and training events
• Maintaining accurate records, databases and audit trails using Microsoft Excel and bibliography software
• Supporting the drafting, formatting and preparation of guideline and evidence review documentation
• Assisting with website updates, social media activity and communications plans to promote the work of the programme
• Building and maintaining positive relationships with committee members, clinical leads and external stakeholders
• Developing knowledge of guideline development and systematic review methodologies through ongoing learning and training

Essential skills and experience include:

• Educated to degree level or able to demonstrate equivalent relevant experience
• Experience of undertaking a research project within an academic or professional setting
• Strong proofreading, report-writing and minute-taking skills
• Experience providing administrative support in a professional environment
• Excellent verbal and written communication skills
• Ability to work effectively with a wide range of stakeholders and teams
• Strong attention to detail and commitment to producing accurate work
• Proficiency in Microsoft Office applications, including Word, Excel, Teams, Outlook and PowerPoint
• Ability to manage competing priorities, work independently and meet deadlines
• Strong organisational and time-management skills

Desirable:

• Experience of website maintenance and social media platforms
• Understanding of governance processes and document control systems
• Knowledge of NHS structures and an interest in child health
• Experience supporting committees, boards or working groups

The RCPCH has more than 25,000 members and fellows worldwide and employs around 200 staff. Through our clinical quality and improvement work, we support healthcare professionals to deliver the highest standards of care for infants, children and young people.

Our values – Include, Influence, Innovate and Inspire – shape how we work together. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates with protected characteristics. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

The College operates a flexible hybrid working policy, with colleagues spending 40% of their working time in the office over a four-week cycle and the remainder working from home.

Closing date: 24 June 2026.