Communication manager jobs in Charing cross, greater london

This is an exciting opportunity to join The National Brain Appeal, a highly ambitious neurological charity with an outstanding track record. We have raised significant funds to transform research and care for people living with neurological conditions – from dementia and brain tumours to motor neurone disease and epilepsy.

Building on the success of our recent appeals, this role will play a pivotal part in expanding our major gifts fundraising and delivering a step-change in the impact of our work. We are seeking a highly experienced philanthropy and partnerships professional with a proven track record in generating major gifts up to figures, who will lead the creation of a new Development Board and work closely with senior supporters, clinicians and researchers to grow and deepen our networks.

Barnet Mencap is a very well-established local charity which provides services and support for people with learning disabilities, autistic people, and their family carers, while also campaigning alongside them to improve their lives. The organisation aims to create a world where people with learning disabilities are valued equally, have their voices heard and are included in the community. 

We are looking to appoint a new CEO to lead the organisation and ensure it continues to provide its much-valued services.

The successful candidate will have: 

• Experience in a senior role in a relevant service i.e. Learning Disabilities, Children or Adult Services

• Experience of developing a strategy and monitoring framework in a similar environment 

• Experience of effective partnership working at a strategic and practical level 

• Proven track record of income generation and financial management 

• Knowledge of charity governance, regulation for a medium size charity, and working effectively with a board of trustees.

• Knowledge of the Health and Social Care environment, including key policies and legislation 

• Understanding of Health and Safety and Safeguarding in a service delivery environment 

• Understanding of the Social Model of Disability and how to apply it to deliver empowering person-centred projects and services 

Please read the full Job Description, Person Specification and Recruitment Pack for further information on the role. 

To apply, please send your CV alongside a covering letter explaining how you meet the criteria in the person specification. 

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.   

 Closing Date: 16th of January 2026 

Interview dates are planned for the 10th and 11th of February 2026.  

Full-time (37.5 h/w), 1-year term contract

We are hiring a new paid position to deliver a 12-month plan that kicks off a new campaign to hold a Big Oil major accountable for climate damage and that continues our Stop Rosebank campaign. 

We are seeking a flexible, proactive, well-organised self-starter, who is also able to work under direction, to deliver all aspects of a protest-based campaign with professionalism.

You are deeply driven to organise climate action for urgent change, whilst being highly professional and able to deliver time and again.

You have a strategic approach and can plan around multiple competing priorities, whilst maintaining good attention to detail. Your experience of working in a fast-paced environment and effective communication to complete shared work means you are confident in delivering tasks on time and adapting a range of media to achieve campaign goals. Finally, you are an adept meeting facilitator with strong interpersonal skills, who is able to work with a wide pool of volunteer organisers to deliver an active, far-reaching, and effective campaign. 

Reports to: Climate Crisis and Inequality Campaigner

Who we are:

Fossil Free London is a welcoming and energetic grassroots organisation that opposes the presence of fossil fuel companies in our city, and stands against new UK oil and gas. We organise creative protest, with a focus on bringing new activists into the climate movement and amplifying our impact through social media and the news.

Key responsibilities:

• Executing a campaign against a Big Oil major and supporting our London-focused campaign to Stop Rosebank 

• Leading and supporting group members to plan non-violent actions

• Using digital tools such as Action Network for outreach, recruitment, and onboarding of new members

• Conducting research and investigations into relevant corporate events

• Planning actions that get coverage in local and specialised press

• Appear and speak in multi-platform media on the frontline of protest

• Support in the creation of social media posts

Key skills and experience:

(Professional or Unpaid)

Communication

• Excellent written and verbal communication skills, especially in a team under pressure

• Experience of writing activist, campaign or mobilising emails, updates, and descriptions for social media content

• Ability to support group members to plan actions as a team

• Strong understanding of climate issues, including links to social and racial justice struggles

• Social media skills to support the creation of engaging content

Activism

• Experience of effectively organising protests or demonstrations

• Understanding of relevant logistics, security, and legal issues

• Experience of organising and facilitating meetings of activists

• Experience of welcoming and supporting volunteers

What we offer:

• £35,000 per year salary (37.5 hours a week) for 1 year

• 25 days holiday + Bank holidays

• Hybrid working, with 1–2 days a week required in person from our space in Tower Hamlets, and various locations in London

What we require:

• Applicants must be willing to engage in non-violent direct action and demonstrate resilience under pressure.

• Applicants must be willing and able to work frequent evenings and weekends, with time off in lieu for working outside of regular office hours.

• Applicants must live in London or within commuting distance. 

• Applicants must be entitled to work in the UK.

How to apply:

Application Deadline: Thursday January 15, 8:00AM

For details on how to apply, please see the full job description on our website. 

Accessibility

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional accommodations you’d like to request, please read the full job description on our website to find details of who to contact. 

Equality, Diversity, and Inclusion

We believe equity, diversity, and inclusion are essential to the environmental movement. We encourage women, members of the LBGTQIA+ community, ethnic minorities, and/or any marginalised communities to apply for this role.

Are you passionate about supporting young asylum-seekers and refugees to make change happen? Do you understand campaigning and how to achieve change in the British political system? You could be our new Campaigning Youthworker! 

About Young Roots 

At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.  

About the role 

The Campaigning Youth Worker (CPW) will work with young people who are seeking asylum or who are refugees in London to support them to seek change to laws and policies on the issues that matter to them. This role will be located in Croydon and King’s Cross, with regular attendance at our service delivery venues across London as required, including one evening activity per week. 

The role will involve building relationships with young people who attend Young Roots activities and through outreach, having ongoing conversations about the issues that young people say matter to them, working with young people to understand how change to laws and policies happens and supporting young people to take campaigning action to achieve that change.

Please see the job description and person specification for full details. 

Young Roots and recruitment 

Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, particularly those who can face disadvantage in employment, such as people from Black, Asian and minority ethnic backgrounds, LGBTQ+ individuals and people with disabilities. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from people within these communities. We offer a guaranteed interview for those with lived experience of the asylum system and those with disabilities, where they meet the essential elements of the person specification.

If aspects of the application process create barriers to you applying and you’d like any adjustment to the process or you’d like an informal discussion or advice on your application, please get in touch. We would also like to alert you to the existence of organisations which supporting people from under-represented groups to access employment, who can advise you on applying for this role. For example, Scope, Young Women’s Trust and Experts by Experience. 

Young Roots is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We take this duty very seriously. 

Our work is underpinned by policies and procedures which promote safe working practices. We have a framework of training and supervision which everyone is expected to comply with and systems for monitoring, quality assurance and gaining service user feedback. On joining you will be expected to be part of this approach to safeguard our service users. 

All posts are subject to a safer recruitment process which includes vetting checks such as enhanced criminal records and barring, scrutiny of employment history, references and other checks. 

To apply 

To apply, please submit your CV alongside a personal statement by the closing date outlining how you would be a great fit for the role. 

Your personal statement should be no more than 800 words, answering the following questions: 

1. What is your motivation for working with Young Roots? 

2. What is your motivation for applying for this role specifically? 

3. What skills and experience would you bring that will enable you to be successful in this role?Please ensure you refer to the essential criteria on the person specification and provide examples to demonstrate how and where you meet the criteria. Your skills and experience could be gained through work, community involvement, or personal and family experiences. 

Please submit your application via Charity Jobs. 

No agencies, please. 

Closing date: 10am on Monday 5 January 2026 

Interview date: 19 or 20 January (you will be able to indicate a preference if you are shortlisted). Successful applicants will then have a second interview round - a young person panel on the evening of Thursday 22 January at our Brent project. 

We are looking for someone who:

• Demonstrates excellent interpersonal skills and the ability to build trust with key stakeholders
• Has experience of supporting the wellbeing of caring professionals, ideally with those in Christian ministry
• Is familiar with the Anglican diocesan structures and culture
• Is a strategic thinker with experience in partnership development
• Shares our vision to see flouishing clergy

This newly created role within St Luke's is supported by a generous grant from the Henry Smith Foundation to develop our wellbeing programmes over the next three years. The Associate Director will engage with dioceses and individual clergy as they explore and embed our wellbeing programmes. 

The post holder will represent St Luke's and our Christian ethos within senior diocesan teams and help shape and deliver our strategic vision for flourishing clergy. This role will support the advancing clergy reflection programme and support dioceses, other networks and communities and Theological Educational Institutions in establishing wellbeing practices.

The role is home based with travel around the UK as required. There will be a requirement to be in London at least once a month for team meetings. 

This role carries an occupational requirement for the postholder to be a practicing Christian, in accordance with Schedule 9, Part 1 of the Equality Act 2010. The role involves representing and upholding the Christian ethos of St Luke’s in both internal leadership and external engagement.

Please see job pack for more information.

Applicants must have eligibility to work in the UK.

The Community Fundraising Team is an integral part of the Charity Fundraising Portfolio, by supporting a diverse range of inspiring supporter led fundraising activities. It is an exciting time to join the Team, as we plan for 25/26.  

You will be one our 6 Regional Community Fundraisers, based across the UK. Covering London & Central England, you will focus on our key audiences of Individuals, Supporter Groups, Community organisations, Regional Corporates & Volunteers. Through the provision of exceptional stewardship & fundraising support, you will engage the community, maximising opportunities to raise funds in the Region. You will make the most of your boundless energy & creativity to inspire our community and will be the regional driving force, ensuring our Supporter Groups continue to thrive, & our annual Community Fundraising Campaigns including, The Big Bake & Twilight Walk Own Walks are a success. 

You will be passionate about the Role and in supporting the delivery of our strategic plans and objectives across the Region.

WHO WE'RE LOOKING FOR:

You’ll be a talented and highly motivated individual with a proven track record in community fundraising. With a “can do” approach, passion and enthusiasm, you’ll inspire and motivate our supporters. You will work tirelessly to ensure that they receive the best possible experience and see themselves as an integral part of our community. You will be confident in juggling a myriad of competing priorities and work well under pressure to meet deadlines. With exceptional communication skills & the ability to build relationships with a range of stakeholders, you will be creative & agile in your approach in making the most from a fundraising opportunity.

KEY ACCOUNTABILITIES:

· Developing & implementing a Regional Community Fundraising Strategy 25/26.

· Achieving agreed regional fundraising KPIs & contributing to the overall delivery of annual fundraising budgets and targets.

· Recruiting, building and maintaining relationships with the Community across the Region.  Aiming to increase their fundraising and encourage their ongoing participation in events and activities. This may be through community fundraising or using our fundraising products or initiatives.

· Recruiting, training and managing a network of regional volunteers who will support activity in the Region.

· Working collaboratively across the wider Charity Team to identify fundraising opportunities & maximise income in the region.

· Keeping our CRM fully up to date with information about our supporters and their activities. Using that data to understand what motivates our supporters in order to provide excellent stewardship.

Specialist Debt Adviser

£38,000 • 12-month FTC (potential to become permanent) • 35 hours • Hybrid (3 days on-site in NW London)
Start: ASAP 

I'm partnering with a well-established community charity in North West London to recruit a Specialist Debt Adviser for an impactful, resident-focused project. This is a brilliant opportunity for an accredited adviser who wants to deliver high-quality, FCA-regulated debt advice as part of a supportive, community-centred team.

Working on-site three days a week, you'll provide comprehensive casework support to local residents - helping people stabilise their financial situation, maximise income, negotiate with creditors and access the wider wellbeing, training and support services available through the charity and its partners.

You'll be employed on a fixed-term contract with the potential to become permanent (subject to funding), and will benefit from dedicated professional supervision from a specialist debt-advice organisation.

The role

As the Specialist Debt Adviser, you will:

• Deliver full, regulated debt advice in line with FCA standards and the Debt Advice Quality Framework

• Manage a varied and ongoing caseload, conducting weekly face-to-face appointments

• Prepare detailed financial statements, negotiate repayment plans and advocate for clients

• Support income maximisation (benefit checks, grants, vouchers, DHPs, etc.)

• Maintain high-quality case records and ensure compliance with FCA, GDPR and internal standards

• Work closely with the wider team to provide holistic, joined-up support

• Contribute to reporting, audits and service quality improvements

• Provide guidance to junior staff or trainees where required

About you

We'd love to hear from you if you have:

• Accreditation as a Debt Adviser (CMA/IMA/Wiser Adviser/Citizens Advice or similar)

• At least 1-2 years' experience providing comprehensive, regulated debt advice

• Strong casework skills and confidence handling complex, sensitive cases

• Excellent communication skills and a non-judgemental, empathetic approach

• High levels of accuracy, organisation and the ability to work independently

• Solid understanding of legislation, case law and policy affecting debt advice

• Experience using case management systems and analysing financial information

• Commitment to continuous professional development

A DRO Intermediary accreditation is desirable but not essential.

Benefits

Use your strategic human resource leadership skills to help bring freedom from slavery and violence.

At IJM, we’re seeing the impossible become reality: entire justice systems transformed, violence reduced by up to 85%, and thousands of lives transformed. Now we’re stepping into a new season—scaling to rescue and protect millions.

To get there, we’re looking for an HR Business Partner to support the growth of our Programme Offices and Advancement Offices in Europe and Africa. You will serve as a bridge between regional and global leaders, ensuring we are aligned to our ambitious global mission and priorities. You will develop a strategic HR function for the region that supports talent acquisition and development, embeds our culture of agility and partnership, data-driven decision-making and spiritual formation.

You will bring outstanding HR business partnering experience at progressively senior levels, ideally within complex, matrixed and global organizations, a passion for justice and a mature Christian faith.

If you’re ready to put your strategic HR leadership skills to work so that all may be free, please see the job pack attached and prayerfully consider joining us. Closing date 7th January.

Are you fiercely dedicated to Indigenous peoples’ rights, a fluent Spanish speaker, and ready to put your networking, analytical, and strategic skills to use as part of a dynamic international campaign team? Survival International is offering a rare opportunity to join our Research and Advocacy Department, working primarily on our campaigns for the rights of uncontacted Indigenous peoples in Spanish-speaking South America. 

This is a chance to join a deeply committed Indigenous rights campaigning organisation that regularly takes on powerful targets and wins. We are looking for a creative, strategic and focused research and policy person to join us at either Officer or Assistant level. You can be part of combating the violent colonialism and land theft that is threatening Indigenous peoples worldwide – one of the most urgent crises of our time. 

For further details and how to apply, please see the job description and application form. The application form is downloadable via the 'How to apply' button.

Development Officer - Prospect Research & Systems
Location: Kingston upon Thames (Hybrid working - minimum 2-3 days on campus)
Salary: £39,407 per annum (Grade 7)
Contract: Permanent, full-time
Closing Date: Fri 23 Jan 2026
Interview in person: TBC 3 or 5 Feb 2026

Help shape the future of philanthropy and alumni engagement at Kingston University.

Kingston University is an incredible place to work. For over 125 years, we've been shaping student futures through academic excellence and forward-thinking teaching. Our recent TEF Gold rating reflects our commitment to innovation and impact. Through our ambitious Town House Strategy, we're embedding a progressive new model of education and driving research, knowledge exchange, and partnerships that make a real difference.

The Development, Alumni Relations and Engagement (DARE) team plays a vital role in delivering these ambitions. With a global alumni community of over 270,000, we foster relationships that drive philanthropic support, unlock partnerships, and enhance Kingston's reputation worldwide.

About the role

We are now seeking a Development Officer - Prospect Research & Systems to join our high-performing team. This is a pivotal role supporting major gift fundraising by delivering exceptional prospect research, data insights, and systems management. You'll work closely with fundraisers and colleagues across DARE to identify and research potential major supporters (individuals, trusts, and companies) capable of giving £5,000 to £1 million and beyond. Your work will help shape strategies, inform decisions, and strengthen Kingston's fundraising pipeline.

About You

You'll be curious, organised, and proactive, with experience in prospect research and data management in a fundraising or education setting. Comfortable using CRM systems (such as Raiser's Edge), you'll have strong analytical skills and the ability to produce clear, insightful profiles. Excellent communication skills, attention to detail, and a collaborative approach are essential. An understanding of philanthropy and donor motivations will be a big advantage.

What We Offer

* A dynamic, ambitious team environment
* Hybrid working with a strong sense of campus community
* Opportunities to make a real impact on student success and the University's future

Bring your true self, expertise, and passion to Kingston, where inclusion and belonging are at the heart of everything we do. We welcome applications from candidates of all backgrounds, including Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, and those with disabilities.

Benefits include:

* Generous holiday entitlement of 35 days (from entry at all levels), in addition to bank holidays
* Three 'meeting free' weeks each year to create space for reflection and time to plan for the period ahead
* Flexible working - we can consider and accommodate various work patterns
* Family-friendly policies that support the needs of our employees
* Exceptional professional development opportunities

Key Details

- Location: Kingston upon Thames (Hybrid working, 2-3 days/week on campus)
- Closing Date: Friday 23 Jan
- Interview Date: in person provisionally 3 or 5 Feb

How to apply?

The application process is CV and Supporting Statement. In the first instance, please send your up-to-date CV to Philippa at Charity People for further details about next steps.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £31,800 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 13 January 2026 at 10.00am 

Interview date: Wednesday 21 January 2026 

This is a 6-month fixed-term maternity cover. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for an enthusiastic and motivated Corporate Partnerships Officer to help us build on this momentum. 

An experienced corporate fundraiser or business to business sales professional, you will have generated income from partnerships before in similar roles. You will be target focused and able to use a wide range of corporate and commercial products to secure, retain, develop and grow long term income generating partnerships. You will be ever-curious, always seeking to improve your skills and adopt new approaches. 

Experience required 

You’ll have previous experience of: 

• working in fundraising or experience of working in an income generating position in a client facing role 

• developing relationships with key clients and individuals 

• managing multiple client accounts in a commercial and/or charity setting and maximising income from these through proactive stewardship 

• researching and developing new business opportunities 

• the development and delivery of compelling proposals, presentations and pitches 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

At Breakthrough T1D we do understand that AI (Artificial Intelligence platforms like ChatGPT) can be a useful tool for candidates to assist in applying for our roles. We ask that applicants do ensure their authentic voice is present, and we look forward to seeing examples of your specific experience. 

If you’re passionate about securing justice and protection for the world’s most vulnerable children, thrive in political environment, and have the skills to build powerful advocacy movements, this is your opportunity to lead bold and impactful advocacy at War Child UK.

As our Advocacy Lead, you’ll play a key role in driving change for children affected by conflict. This is an opportunity to be at the forefront of influencing the UK Government, ensuring that decision-makers take meaningful action to protect and support children globally affected by war and conflict.

You’ll lead War Child UK’s political engagement, forging influential relationships with MPs, civil servants, think tanks and parliamentary groups, ensuring that children’s voices are heard where it matters most. It’s essential that you’re skilled at building and managing long-term relationships with senior parliamentarians, influencing policymakers, and engaging government officials to drive meaningful policy change. With a strategic approach, you’ll mobilise cross-party support, help shape public campaigns to mobilise public action and support and push for  tangible action and increased resources for children in conflict zones.

Working alongside a committed and high-performing team, you’ll ensure that War Child UK’s policy and advocacy priorities resonate across government, parliament, the media, social channels and the wider public.

This role offers an incredible platform to make a tangible difference at a time of unprecedented need. Join us in standing up for children affected by war and help create a future where no child’s life is torn apart by conflict.

Below are some of the experiences and qualities we’re looking for. You can read the full job advert on our website.

• A track record of delivering tangible outcomes in advocacy, public affairs, particularly within the UK Government and Parliament, ideally within an international development and/or humanitarian context.
• Demonstrable examples of building and managing long term relationships with senior parliamentarians and engaging and influencing policymakers, government officials, and other MPs to achieve policy change.
• A record of creating ambitious advocacy strategies that tangibly advance organisational objectives.
• Experience of successfully engaging with Parliamentarians from across the political spectrum to secure speeches in parliament, interventions, oral and written questions, EDMs, secure debates and other parliamentary procedures.
• Strong understanding of UK political systems, parliamentary processes, and key government departments (e.g., FCDO, Home Office, MOD).
• Demonstrated ability to build strategic relationships with civil society organisations, coalitions, and political stakeholders.
• Experience working on public campaigns to further advocacy objectives.

What we can offer you

At War Child, we genuinely value different ways of working. From day one, we’re open to discussing flexible options, including hybrid working and flexible hours. Our goal is to support our employees to do their best work while ensuring we continue to deliver for children affected by conflict. Some of our benefits include:

• Flexible working culture and flexible public holidays 28 days annual leave (pro-rata), plus bank holidays, which increases by one day per year on your work anniversary, up to a maximum of 33 days.
• Pension - 5% employer contribution (increasing to 6% after one year’s service), with minimum employee contribution.
• Health and wellbeing - employees may take advantage of a healthcare cash plan, a GP 24/7 helpline, cancer cover, and a range of wellbeing initiatives and training.
• All employees have access to free, confidential one-to-one wellbeing consultations with trained counsellors.

This role offers an incredible opportunity to make a tangible difference at a time of unprecedented need. Join us in standing up for children affected by war and help create a future where no child’s life is torn apart by conflict.

Start date: We’re hoping for someone who can join us as soon as possible, though we can offer some flexibility for the right candidate.

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments across eight Royal Parks in London. These include Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our Royal Parks and public spaces are among the most visited attractions in the UK, welcoming tens of millions of visitors each year.

We are looking for a Team Leader to join us on a full-time, permanent basis, working 40 hours per week. Part-time hours and job-shares will be considered, however, it is a requirement that at least one weekend is worked per week.

The Benefits

• Salary of £31,313 per annum (£15.54 per hour, pro rata for part-time)
• 26 days’ annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata for part-time)
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices based in beautiful park locations

This is a rewarding opportunity for a leisure, hospitality or service industry professional with high-volume experience to join our exceptional organisation as we continue to make a positive difference to the lives of people across London.

You’ll have the chance to grow and develop your career amongst some of London’s most iconic outdoor spaces, enabling sporting activities for individuals and communities who cannot access facilities elsewhere.

As such, you’ll have the chance to make a positive impact whilst growing and developing your skills, safe in the knowledge that your work will do genuine good and support innumerable people.

The Role

As the Team Leader, you will ensure that members of the public, groups and teams can enjoy sports facilities across Hyde Park and The Regent’s Park.

Providing operational shift leadership to a team of Operations Assistants and other staff, you will work across our boating, swimming, tennis, padel, netball, football and lawn bowls facilities.

You’ll ensure all activities run smoothly and safely, championing excellent customer service and H&S at all times. Supporting your team and colleagues, you will prepare facilities for daily use and special events, contributing to a positive, well-managed environment for both customers and staff.

About You

To be considered as the Team Leader, you will need:

• Previous experience in the leisure, hospitality or service industries
• Experience working with high volumes of customers
• The ability to manage customers and resources to support smooth operations
• Excellent customer service skills with clear, professional communication
• The ability to work flexibly and manage changing priorities in a fast-paced environment

We want to put everyone in the best possible position to succeed and use Recite Me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

Other organisations may call this role Leisure Supervisor, Duty Manager, Sports Facilities Supervisor, Hospitality Supervisor, Facilities Team Leader, Leisure Centre Supervisor, Customer Service Team Leader, or Customer Operations Supervisor.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Croydon.

Sounds great, what will I be doing?

Empower a caseload of service users to manage their health and wellbeing. As part of a team, you will support a ​staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week. In ​collaboration with your team, you will actively monitor wellbeing, mental health, housing and living environment ​to ensure service users journey into independence. Moreover, you will take a solution focused and co-produced approach to supporting service users with their move-on into independent living.​

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

You have experience working with individuals who have mental health and/or dual diagnosis needs in a paid or voluntary capacity, and you are able to learn quickly, gather information, and make sound decisions. You can record and share detailed information accurately and confidentially, while maintaining professionalism and clear communication. You are skilled in working with people who may display challenging behaviour, using de-escalation techniques and a calm, non-judgemental, anti-discriminatory approach.

You bring a solution-focused mindset, working collaboratively to resolve problems and remaining optimistic about people's capacity for change. You are comfortable working in fast-paced or chaotic environments and can manage pressure while maintaining boundaries and quality of support. You are willing to work early, late, and occasional weekend shifts as part of a team rota, and you have strong knowledge and understanding of safeguarding, with the ability to respond appropriately when concerns arise.

When will I be working?

You will be working on rota between 08:00 to 22:00 Monday to Sunday each week with a maximum of 39 hours each week

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.