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About Us

St Michael’s Fellowship secures the best possible future for children by working directly with parents. Parenting is the biggest single factor affecting children’s well-being and development. We work with parents with difficult histories, such as neglect, domestic violence, mental illness and substance use, to break cycles of abuse. 

The services and programmes we provide are at the heart of St Michael’s Fellowship. We work with parents so that children can be happy, healthy and confident. 

We are a small but ambitious charity who has been supporting families and communities across South London for over 120 years. Our work helps people overcome significant life challenges and build more stable, independent futures.

Role Purpose

The Communications & Fundraising Coordinator will support the charity's fundraising and communications activity, with responsibility for key supporter journeys, digital communications, campaign preparation and impact storytelling.

The role will combine hands-on delivery with coordination across the charity and will be particularly important during a period of organisational development, including plans for a new location, Family-Integrated Centre and evolving services and packages.

Key Responsibilities

Fundraising

London Marathon – January to April

• Manage communications and stewardship for London Marathon runners.
• Provide regular fundraising guidance, resources and encouragement.
• Coordinate key milestones before, during and after the event.
• Support runners to maximise their fundraising and engagement with the charity.

Half Marathon – January to March

• Manage communications and stewardship for half marathon runners.
• Provide fundraising resources, encouragement and key event information.
• Coordinate pre- and post-event communications.

The Big Give – April to August

• Coordinate preparation for the annual Big Give Christmas application (end of May).
• Work with SLT to identify the campaign cause.
• Secure pledge funding.
• Prepare supporting emails, social and digital content to promote if application successful.

Communications

Email Marketing

• Manage the charity's email communications (MailChimp)
• Produce and send one monthly email to the supporter mailing list.
• Produce and send one monthly email to the professionals mailing list.
• Plan content, coordinate contributions, proofread and schedule campaigns.
• Monitor engagement and use insights to inform future communications.
• Quarterly internal staff newsletter

Organic Social Media

• Create occasional reactive and campaign-specific organic content.
• Support fundraising campaigns, events, charity developments and key milestones.
• Core evergreen content is already planned and scheduled.

Annual Impact Report (May-September – Launch end of September)

• Coordinate the annual Impact Report process and timeline with external design team.
• Gather impact information, data and stories from across the charity.
• Coordinate 2–3 family case studies across different services, including interviewing families and obtaining appropriate consent.
• Develop engaging written case studies and supporting content.
• Coordinate internal input, review and approval.
• Ensure the report effectively demonstrates the charity's impact and future direction.

General Comms

• Ensure website is up to date.
• Support communications around the charity's evolving plans, including:
• The move to a new location.
• Development of the Family-Integrated Centre inc new services and packages.
• Communicating how and why the charity is evolving to families, professionals, supporters and wider stakeholders.
• Identifying and developing stories that demonstrate the charity's impact.

Person Specification

Essential

• Experience in communications, fundraising, marketing or a similar role.
• Excellent written and verbal communication skills.
• Experience producing email and digital content.
• Strong copywriting and editing skills.
• Excellent organisation and ability to manage multiple deadlines.
• Experience using MailChimp or a similar email marketing platform.
• Experience using social media professionally.
• Confident working independently and taking ownership of projects.
• Strong interpersonal skills and the ability to communicate sensitively with families and beneficiaries.
• Good attention to detail and understanding of the importance of consent and confidentiality.

Desirable

• Charity sector experience.
• Experience with community or challenge event fundraising.
• Experience with The Big Give or similar campaigns.
• Experience producing impact/annual reports.
• Experience interviewing beneficiaries and creating case studies.
• Experience using Canva or similar design tools.
• Experience with fundraising databases/CRMs.

What Success Looks Like

• Marathon and half marathon participants receive consistent, engaging and effective stewardship and hit fundraising targets.
• Monthly supporter and professional communications are delivered reliably and to a high standard.
• The Big Give application is coordinated effectively and submitted on time.
• The annual Impact Report is delivered on time and clearly demonstrates the charity's impact.
• High-quality family stories and case studies are developed sensitively and ethically.
• The charity's future plans and evolving services are communicated clearly and consistently.
• Communications support fundraising, engagement and awareness of the charity.