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Are you an experienced fundraiser with a passion for building relationships, inspiring supporters, and delivering results looking for your first step into leadership?
Shine is looking for a talented and motivated Senior Fundraiser to join our Fundraising Team. This is an exciting opportunity to combine hands-on fundraising with leadership responsibilities, helping to generate vital income that supports people living with spina bifida, hydrocephalus, and related conditions.This is an ideal step-up opportunity for an experienced fundraiser ready to broaden their leadership experience and take on greater responsibility.
You'll play a key role in developing and maintaining relationships with community groups, schools, businesses, organisations, and individual supporters across a designated region, while also supporting and developing members of the fundraising team.
ABOUT THE ROLE
As a Senior Fundraiser, you will be responsible for delivering fundraising income and supporter engagement across community, corporate, and events fundraising. You'll identify new opportunities, nurture existing relationships, and provide outstanding stewardship to ensure supporters feel valued and connected to the impact of their fundraising.
You'll also provide line management and day-to-day leadership to designated team members, helping them to achieve their objectives and develop their fundraising careers.
What You'll Be Doing
Fundraising and Relationship Management
Build and maintain strong relationships with supporters, businesses, schools, community groups, and organisations.
Recruit, engage, and steward supporters to maximise fundraising opportunities.
Grow income across community, corporate, and events fundraising.
Identify and develop income-generation opportunities.
Use Salesforce CRM and supporter insights to inform fundraising activity and relationship management.
Monitor performance against fundraising targets and contribute to income forecasting and reporting.
Work collaboratively across the charity to identify networks and opportunities.
Promote Shine campaigns, events, and activities to increase awareness and income.
Share inspiring supporter stories and fundraising successes with colleagues across the organisation.
Represent Shine at events, meetings, and networking opportunities.
Leadership and Team Development
Provide line management to designated members of the Fundraising Team.
Conduct regular one-to-one meetings and performance reviews.
Support colleagues with coaching, guidance, and professional development.
Contribute to the recruitment, induction, and development of new team members.
Help foster a positive, collaborative, and high-performing team culture.
ABOUT YOU
We're looking for someone who is passionate about fundraising, enjoys building relationships, and has a proven track record of delivering results.
You will have:
Experience in fundraising, particularly across community, corporate, and/or events fundraising.
A strong track record of achieving and exceeding income targets.
Excellent communication, networking, and relationship-building skills.
Experience managing multiple priorities.
Strong organisational skills and an understanding of KPIs, budgeting, target setting, and planning.
Experience using a CRM database, ideally Salesforce.
Competent IT skills, including Microsoft Office applications.
Strong attention to detail and the ability to produce high-quality reports and supporter communications.
A proactive, self-motivated, and positive approach to work.
The ability to work both independently and collaboratively within a team.
Additional Requirements
Full UK driving licence and access to a vehicle.
Willingness to undertake occasional evening and weekend work to support fundraising activities and events.
Basic DBS & UK Right to Work.
Why Join Shine?
At Shine, you'll be part of a welcoming and dedicated team committed to making a real difference. This is a fantastic opportunity for an experienced fundraiser looking to take the next step in their career, develop leadership experience, and play a vital role in growing supporter engagement and fundraising income.
If you're ready to use your fundraising skills to create lasting impact, we'd love to hear from you.
How to apply
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role in more detail or have any questions, please contact Jo Marriott, Head of Fundraising and Special Appeals via email to arrange a suitable time for a chat.
To apply please submit your CV and supporting statement*, which should outline your interest and explain how you meet the role criteria.
*Please note applications without a supporting statement will not be accepted*
We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.
Providing specialist advice and support for spina bifida and hydrocephalus



The client requests no contact from agencies or media sales.
Pathway's Business Development Manager plays a key role in our small core team, working with staff across the organisation to develop our offers to NHS partners and building and managing relationships with external funders and partners from the statutory, charity and corporate sectors. Reporting to the Chief Executive the postholder plays a leading role in developing strategies to increase our impact, diversify our revenue streams and support the spread and replication of evidence-based models of care and service improvements, emerging from Pathway’s own work and our wide inclusion health networks.
The main tasks are:
1. Business Development & Lead Generation
Research and identify opportunities to spread Pathway's models of improved care, including new routes to NHS commissioners, budget holders, and innovative funding mechanisms. With senior support, identify target contacts and generate leads to develop and diversify Pathway's revenue streams and carry out planning to adapt to the external environment.
2. Grant Writing & Funding Applications
Lead and co-ordinate the development of high-quality grant applications and service business cases, working across Pathway's teams to gather evidence, articulate impact, and make compelling cases for support to NHS commissioners and Trusts, charitable foundations, and corporate partners.
3. Relationship Management
Build, manage and track relationships with NHS commissioners, system partners, clinical champions, corporate partners and funders through new and existing mechanisms. Represent Pathway externally, developing a deep understanding of commissioners' and funders’ needs, and propose ways Pathway can plan to meet them. Help staff, Fellows, and close partners to understand these needs and how Pathway may need to change in response.
4. Marketing & Communications
Work with the Communications Manager to develop promotional campaigns and marketing materials that increase Pathway's impact and externally generated income. Maintain a strong working knowledge of Pathway's care innovations and service models, and promote these in an NHS-appropriate style. Keep abreast of developments in the NHS to ensure Pathway's communications and marketing activities connect with current health service concerns.
About you - You need to have:
i. excellent oral and written communications skills including presentation skills
ii. experience of building trust, confidence and excellent working relationships with clients and partners
iii. experience of working within the health or health inclusion field preferably within NHS commissioning organisations or public health
iv. demonstrable knowledge of NHS commissioning structures and practices
v. passion for and a strong commitment to improve health outcomes for the most marginalised people in the UK
vi. the credibility to describe and promote care and service quality improvements developed by Pathway and practitioners across our networks
vii. knowledge and experience of marketing techniques and evidence of success in applying them to public sector organisations
viii. demonstrable experience of project and programme management
ix. ability to see the big picture and develop strategies that can be understood and taken forward by others in the team
x. demonstrable experience of working successfully within a team
xi. strong negotiating skills including evidence of securing ongoing revenue for projects or programmes
xii. a commitment to Pathway’s core values including a firm commitment to human rights-based approaches and eradicating unfair discrimination in all its forms
Ideally you will have:
i. experience of fundraising and grant writing
ii. experience of charity sector governance
iii. experience of working with central, regional and/or local government
Working at Pathway
Pathway’s offices are in London but with limited desk space. The postholder will be expected to split their time between the office and working from home with an expectation of at least two days a week in the office – precise arrangements to be agreed with the CEO.
Pathway is an equal opportunities employer and is committed to growing a diverse workforce. We will make any necessary adaptations for a disabled employee. Applications from people with lived experience of homelessness or other forms of social exclusion are particularly welcome.
Benefits
We are a friendly, committed group of people, who provide a positive and proactive working environment. We are a flexible employer and your working pattern can be agreed with your line manager.
Holiday entitlement: 30 days plus bank holidays
Pension: Pathway’s employees are automatically enrolled into the Nest Contributory pension scheme (which was set up by the Government). Contributions are made as follows:
· Full time salary £30,001 and above, employer contributes 3% and employee contributes 5%
Applicants are asked to apply with
• a CV, and
• a description (maximum 500 words) of how you’re suitable for the role
AI can be a helpful tool, but please do not submit entirely AI-generated CVs or personal statements. Your application and interview should give us an accurate and authentic picture of your own skills and experiences
As we continue to evolve and deliver our strategic ambitions, we're looking for an outstanding Head of people to join our Senior Management Group and help shape the next chapter of our organisation. This is a rare opportunity to influence organisational strategy, strengthen leadership capability and ensure our people are equipped to deliver our ambitious corporate objectives. Working closely with the Director of finance, commercial and corporate services and the Executive Team, you'll play a pivotal role in building an organisation that's fit for the future
The client requests no contact from agencies or media sales.
Corporate Partnerships Officer
Join us in protecting the Ocean
The Ocean Conservation Trust believes a thriving Ocean is essential for a thriving planet. Through conservation, education and community engagement, we're working to restore Ocean health and inspire people to take action.
We're looking for an ambitious and relationship-focused Corporate Partnerships Officer to help grow our community of business supporters. This is an exciting opportunity to join a growing fundraising team at a pivotal moment. You'll play a leading role in identifying, securing and developing corporate partnerships that create meaningful environmental impact while delivering real value for our partners.
Whether you're already working in corporate fundraising or come from a sales, business development or account management background, if you enjoy building relationships and creating opportunities, we'd love to hear from you.
About the Role
As Corporate Partnerships Officer, you'll be responsible for generating sustainable income through the development of long-term corporate relationships. Working closely with the Head of Fundraising, you'll identify new prospects, develop compelling partnership proposals and deliver exceptional stewardship to existing supporters.
You'll manage the entire partnership journey, from first conversation through to renewal, creating partnerships that benefit both the Ocean Conservation Trust and our corporate supporters. No two days will be the same. One day, you might be pitching to a prospective partner, the next hosting a corporate volunteering event at the National Marine Aquarium or developing an impact report showcasing the difference a partnership has made.
Salary: £27,500–£30,000 per annum
Location: Hybrid - with regular attendance at the National Marine Aquarium, Plymouth
Hours: Full Time (37.5 hours per week)
Reports to: Head of Fundraising
For further information and to apply: Please head to our website for more information.
The closing date for applications is 9 am, Monday 20th July 2026.
Interviews will take place week commencing 3rd August 2026.
We reserve the right to close applications early should we find the right person sooner than expected.
In line with current legislation, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
The OCT operates an Equality and Diversity Policy and is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. All applications will be judged solely on merit; however, we particularly welcome applications from groups currently underrepresented in the workforce.
The Ocean Conservation Trust is a global charity that exists to protect and restore the Ocean
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Officer – 4‑day week, hybrid, high‑impact charity based in Oxford
If you want a fundraising role where you can see the direct impact of every partnership, pitch and campaign this could be the right move.
About the role:
We’re looking for a Fundraising Officer to join Aspire’s small, agile and supportive Fundraising & Communications team. You’ll be an all‑round fundraiser, working across corporate partnerships, trusts and foundations, and community, events and individual giving. You’ll help grow and diversify our voluntary income so that more people across Oxfordshire and the Thames Valley can move out of homelessness, poverty and long‑term unemployment into secure work and housing.
This is a hands‑on role with real variety: one week you might be crafting a pitch for a new corporate partner, the next you could be pulling together a trust report, planning a community fundraising event or writing supporter communications. You’ll have room to shape the role around your strengths while learning from experienced colleagues.
About Aspire:
Aspire is a multi‑award‑winning employment charity and social enterprise. We support people who have faced serious barriers – including homelessness, offending histories, substance misuse, mental ill health and long‑term unemployment – to build confidence, skills and ultimately secure housing and work. In the last year alone, we supported over 1,800 people experiencing disadvantage to move closer to employment and housing and achieve lasting change.
We are guided by our values: Ambitious, Supportive, Participatory, Inspiring, Reliable and Enterprising. You will see these lived out day to day – in how we work with participants, partners and each other.
What you’ll be doing:
About you:
You don’t need to tick every box, but you will bring:
Experience with Salesforce or AI tools would be helpful, but we’re more interested in your mindset: curious, proactive, organised and keen to learn.
What we offer:
How to apply:
To apply, please send your CV and a covering letter directly to by noon on Friday 17th July 2026. In your covering letter, please ensure you tell us how you meet the Person Specification and share examples of relevant achievements.
We are interviewing on a rolling basis and may close the advert early if we appoint, so we encourage early applications.
Aspire Oxfordshire empowers people to realise their potential and create positive, independent futures.
About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.
The Role
As part of an ongoing strategy of development, SCAA are looking for a highly motivated, focussed and committed individual to support the growth of our corporate partnerships programme. Working closely with the Partnerships Manager, you’ll play a key role in identifying, securing and developing partnerships that generate sustainable income and create meaningful impact for our charity.
This is an exciting opportunity for someone who enjoys building relationships, spotting opportunities and delivering exceptional donor experiences.
The Partnerships Fundraiser will support on the securing of new partnerships and take the lead on stewarding our corporate partner portfolio. They will join a dynamic team who are passionate about supporting our corporate partners, demonstrating the contribution they make to our critical service through their donations of time and money.
This role will be based either in Perth, at Scone Airport, or at our Aberdeen base, at Aberdeen Airport. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours of work will be Monday—Friday, 9am—5pm but it should be noted that this role will require the successful candidate to occasionally work at weekends and during the evenings. This role will also require the successful candidate to travel regularly to partner locations within Scotland.
About You
Essential
Our Benefits
Selection Process
Interviews will take place at our base at Perth Airport in Scone during the week commencing the 27th July 2026.
How to apply
Please refer to the full job pack on our website.
Application deadline is 5pm on Sunday 19th July 2026.
To ensure no one in Scotland dies because help cannot get there in time.
The client requests no contact from agencies or media sales.
Join our passionate team and help make a real difference to the lives of adults, children and young people affected by domestic abuse. We are looking for an experienced and motivated Trusts and Foundations Fundraiser to secure vital funding that enables our life-changing services to continue and grow.
This is an exciting opportunity to play a key role in shaping the future sustainability of our charity. Working closely with the CEO and senior leadership team, you will identify funding opportunities, develop compelling grant applications, build strong relationships with funders, and manage reporting requirements to maximise income.
We are looking for someone with a proven track record in fundraising, excellent writing and communication skills, and the ability to manage a diverse portfolio of funding opportunities. You will be self-motivated, organised, and passionate about supporting vulnerable people through securing sustainable funding.
This is a 12-month fixed-term contract, with the potential for extension subject to the availability of future funding.
In return, we offer a supportive and flexible working environment, opportunities for professional development, and the chance to be part of a dedicated team committed to creating safer futures for those experiencing domestic abuse.
If you are looking for a rewarding fundraising role where your work will have a direct and lasting impact, we would love to hear from you.
We are here to help survivors of domestic and sexual abuse move forward with their lives. Our aim is a life free from abusive relationships.

Fundraising Lead (Community, Events & Corporate)
We are seeking an experienced fundraiser to develop community, events and corporate partnerships, helping to grow income and make a real difference.
Position: Fundraising Lead (Community, Events & Corporate)
Location: Bradford / Hybrid
Salary: £18,243 to £20,675 depending on experience (£30,000 to £34,000 FTE)
Hours: Part-time, 22.5 hours per week (3 days)
Contract: Permanent
Closing date: 21st July 2026
About the Role
This is an exciting opportunity to lead and grow community, events and corporate fundraising for a small but impactful charity supporting people affected by cancer.
You will develop and deliver a varied fundraising programme, building strong relationships with supporters, community groups, businesses and partners to generate sustainable income and provide an excellent supporter experience.
Key responsibilities include:
You will work closely with the CEO and wider team to identify opportunities, raise awareness and help increase the impact of the charity’s work.
About You
You will be a proactive and creative fundraiser with experience across community, events or corporate fundraising, with the ability to build strong relationships and inspire others to support a cause.
You will have:
Knowledge of corporate partnerships, charity fundraising compliance, CRM systems or working within a small charity environment would be beneficial.
A driving licence and access to a vehicle is required.
About the Organisation
You will be joining a dedicated charity making a meaningful difference to people affected by cancer. Working as part of a small, passionate team, you will have the opportunity to shape fundraising activity, develop new partnerships and help sustain and grow of the vital support services which are provided free of charge to local people affected by cancer.
Other roles you may have experience of could include Fundraising Manager, Community Fundraiser, Events Fundraiser, Corporate Fundraiser, Fundraising Officer, Partnerships Manager, Community Engagement Manager, Fundraising Lead, Charity Fundraiser.Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. #INDNFP
We are recruiting for a Corporate Partnerships Manager to join our team in London; the scope on this job involves….
Job Title: Corporate Partnerships Manager
Location: Hybrid with 2-3 days a week in our Head Office (Vauxhall, London) or other areas for partner/prospect meetings
Salary: £45,529.83 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full-time, Permanent
Hours: 37.5
This is a brilliant moment to join Refuge.
We’re building bold, high-impact partnerships with some of the UK’s most recognisable brands and we’re just getting started.
As our Corporate Partnerships Manager, you’ll step into a thriving portfolio and take it further, growing income, deepening engagement, and unlocking fresh creative ways for businesses to stand alongside survivors of domestic abuse.
From global beauty brands to leading financial institutions, you’ll lead relationships that don’t just raise funds they spark cultural change. You’ll design powerful collaborations, inspire senior stakeholders, and deliver innovative campaigns that connect purpose with action.
You’ll also lead and champion a talented team, creating an environment where ideas thrive and ambition turns into results.
We’re looking for someone who is strategic, commercially minded and full of ideas, a natural relationship builder who’s confident working with senior stakeholders and excited by what’s possible. If you’ve grown high-value partnerships and successfully bring others with you, you’ll feel at home here.
At Refuge, you’ll find a flexible, inclusive, values-led culture where your work has immediate and visible impact. Every partnership you shape will help more women and children access life-saving support.
We look forward to hearing from you.
Closing date: 9.00am on 15 July 2026
First interview date: 28 July 2026 (virtual)
Second interview date: 6 August 2026 (in person at our Head Office in Vauxhall)
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnerships Fundraiser
Up to £31,000 per annum + excellent benefits
Leatherhead, Surrey, flexible working options available.
About the role:
We are looking to appoint an experienced fundraiser to manage a portfolio of corporate partnerships to help fund the growth of our care services, and to build relationships with companies to help them achieve their CSR goals.
Reporting to the Corporate and Community Fundraising Manager. You will be part of a team driving Rainbow Trust’s Corporate income, building and maintaining the pipeline through effective networking and stewardship. You will be responsible for the stewardship of varied corporate accounts to whom you will become a main contact and provide excellent account management. Some accounts raising six figure sums.
You will work collaboratively towards a ‘one team one target’ approach across the Fundraising and Engagement department and ensure that the use of technology is maximized and all processes are subject to continuous improvement.
This is an excellent opportunity to maintain a breadth of fundraising experience to position yourself for future fundraising roles with increased responsibility.
What we’re looking for:
Friendly, enthusiastic and socially-focused – you quickly connect with others and build effective working relationships. An ability to empathise and communicate effectively about our work with children and families is key. You are naturally warm with a sincere appreciation for people and how they are each uniquely motivated.
A motivating, empathetic and persuasive communicator – you will enjoy preparing and presenting high-quality presentations
Knowledge of the principles that underpin good customer care – you adhere to established guidelines, policies and procedures, and provide excellent relationship management
You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
Confident use of MSOffice and some experience of using a database – you have strong attention to detail, are comfortable working with data, and produce high quality accurate work.
Applications will be particularly welcome from those who have experience of building relationships and raising income –providing exceptional account management.
Why join us?
We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:
Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
Flexible working hours to balance home and working life.
25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time).
The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
Time off in Lieu.
Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
Access to the Blue Light Card Scheme, and other rewards and discounts.
Bike to work, season ticket loan and payroll giving schemes.
A recommend a friend recruitment bonus scheme.
Robust training and development programmes to support your learning and growth.
If you’d like to find out more about these benefits and working with us, please visit our website.
More information about us and our recruitment process can be found on our website.
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
Apply now:
To apply please send your CV and Covering letter to us via the link.
Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.
For a full job description and person specification visit our website.
Please disclose in your covering letter if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
Interview dates to be confirmed
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Are you ready to take the next step in your career by managing impactful partnerships and raising vital funds to support St Mungo’s mission to end homelessness?
We are looking for a Corporate Partnerships Coordinator to join our high-performing Corporate Partnerships team, managing a portfolio of corporate partners giving significant support to fund essential services. You’ll focus on cultivating, growing, and renewing partnerships, collaborating with internal and external stakeholders to ensure a smooth supporter experience and contribute to the ambitious fundraising goals of St Mungo’s.
The role of Corporate Partnerships Coordinator (Account Management) offers a unique opportunity for personal and professional growth, with ample support to develop your skills and make a real impact on the lives of the people we serve.
In this role, you will:
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
About you
We’re looking for someone with excellent organisational skills, a proactive approach, and a passion for making a difference. Whether you’re seasoned in account management or have experience in a fundraising environment, you’ll thrive in this role if you can demonstrate:
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on Wednesday 15 July 2026
Interview and assessments on: 23 - 24 July 2026
What we offer
Corporate Complaints Manager
Cambridge
Permanent
Full-Time
This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.
You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.
You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.
You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.
About the role
Reporting to the Executive Director, Customers Services you will:
· Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses
· Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice
· Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.
· Analyse complaint data and identify trends, root causes, and opportunities for improvement
· Support continuous improvement across the complaints process and customer experience
· Prepare our internal and external reporting and self-assessments and ensure they are published on time.
What You’ll Bring
You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.
Experience
· Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment
· Experience of implementing change to drive up standards and performance
· Experience of using and improving databases / IT systems for customer and/or complaints data.
· Experience of collating and presenting data to a range of audiences
· Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing
Skills
· Excellent communication, influencing and listening skills
· Outstanding customer focus with the ability to balance empathy, accountability and operational compliance
· Excellent investigative and problem-solving skills
· Excellent analytical skills, using data to drive improvement
· Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs
· A collaborative and assertive approach to working with colleagues and teams to drive improvement
Qualification:
Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.
Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.
Benefits of working for CHS Group:
· Employee discount scheme (retail, leisure, gym membership and fitness equipment)
· Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
· Employee Assistance Programme
· Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
· Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
· Cycle to work scheme (salary sacrifice)
· One day off a year to volunteer for a charity of your choice
· 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
· Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
· Company sick pay
· 58p per mile business mileage allowance
· Refer a friend scheme (£250)
· Contributory pension scheme, which both you and CHS contribute to
· Enhanced maternity and paternity leave
· Flexible Working Policy
· Full induction
· Comprehensive free training and development opportunities with paid time off
· Free DBS (for relevant posts)
· Free onsite/nearby parking
· Hybrid Working Policy
· Flexitime
As part of the recruitment and selection process candidates will be required to complete a Personality Profiler
CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026
INTERVIEWS: Friday 31st July 2026
We’re looking for an ambitious, creative, and relationship-driven Corporate Partnerships & Business Development Manager to grow high-value partnerships with businesses that want to make a genuine difference.
At Avon Wildlife Trust, we believe nature is essential to everyone’s future and we’re working to secure a thriving, resilient natural environment across Avon.
This role offers the opportunity to build meaningful, values-led collaborations that deliver impact for wildlife and people, while generating sustainable income to power nature recovery.
You’ll develop and manage a portfolio of corporate partnerships and a growing consultancy offer, connecting our ecological expertise with business ambitions. Through tailored partnerships, nature-based solutions, and innovative services, you’ll help organisations play an active role in nature’s recovery.
Full time, 37 hours per week, (could be 30 hpw for the right person)
Permanent
We want to see nature restored on a grand scale across the Avon region. We have big plans between now and 2030 to see this happen.
The client requests no contact from agencies or media sales.
Main Purpose of the Role
The Head of Partnerships and Networks provides senior leadership for EHCVS’s partnerships, networks, and income development. Reporting to the CEO, the post-holder strengthens the voice and connectivity of the local voluntary and community sector (VCS) and develops new, sustainable income for the organisation and the wider sector.
The role focuses on growing corporate funding and business partnerships, developing Hounslow Giving (the borough’s place-based giving scheme) in partnership with the Head of Volunteering, and encouraging collaboration and consortium bids across the VCS.
Key Responsibilities
Corporate Funding and Income Development
• Lead the development of corporate funding, sponsorship, and business partnerships to generate sustainable income for EHCVS and the wider sector.
• Build relationships with local businesses, major employers (such as Heathrow), and corporate funders, developing clear cases for support.
• Identify corporate social responsibility (CSR) and community investment opportunities and help diversify income.
Developing Hounslow Giving (Place-Based Giving)
• Work with the Head of Volunteering to develop Hounslow Giving, the borough’s place-based giving scheme, as part of the London Giving network.
• Bring together business, philanthropic, public, and community partners to grow local giving and connect funds to local need.
• Support donation, fundraising, and volunteering routes that engage both individuals and businesses.
Partnerships, Networks and Consortium Development
• Coordinate and facilitate EHCVS networks and forums across both boroughs, encouraging partnerships and collaboration within the VCS.
• Develop consortium bids with VCS partners, brokering relationships to pursue joint funding opportunities.
• Represent EHCVS and the VCS at strategic boards and sector events, and maintain relationships with statutory partners (local authorities, NHS, Integrated Care Board).
Leadership and Team
• Provide senior leadership for partnerships, networks, and income development, contributing to the senior leadership team and deputising for the CEO as required.
• Line manages relevant staff, providing supervision and development support.
Monitoring, Reporting and Governance
• Capture engagement, income, and outcomes, and contribute to internal and funder reporting.
• Ensure activity complies with relevant policies (safeguarding, GDPR, equality and diversity) and with fundraising good practice.
Person Specification
Essential
• Senior experience of developing partnerships, networks, or income in the VCSE, public, or social enterprise sector.
• Proven track record of securing corporate funding, sponsorship, or business partnerships.
• Experience in developing consortium or partnership bids and brokering collaboration.
• Experience of, or strong understanding of, place-based giving, community foundations, or philanthropy.
• Strong relationship-building, facilitation, and communication skills across sectors.
• Experience in managing staff and leading delivery.
• Commitment to the values of the voluntary and community sector and to equality, diversity, and inclusion.
Desirable
• Knowledge of the VCSE and funding environment in Ealing and Hounslow.
• Experience of developing or launching a place-based giving scheme or similar initiative.
• Familiarity with the London Giving network and London Funders.
• Experience working in a local infrastructure or second-tier organisation.
To apply, please complete the EHCVS application form, including the supporting statement section outlining how you meet the criteria, and return it to Gurpreet Rana, CEO, by 13th July 2026
Please note that CVs will not be accepted; only completed application forms will be considered.
For an informal conversation about the role, or to request an application form, contact Gurpreet at the same address.
The client requests no contact from agencies or media sales.
Could you transform relationships into strategic partnerships to help improve the lives of people living with sight loss?
Henshaws is looking for a Strategic Partnerships Manager to drive new income, develop influential partnerships and raise the profile of their Sight Loss Services across Greater Manchester. Working across NHS, local authority, VCSE, community and corporate networks, you'll help secure the funding and partnerships that enable people living with sight loss to thrive.
Location: Manchester/Hybrid, estimated 3 days either in the office or at meetings
Salary: circa £42k per annum
Contract: Permanent
Hours: 35 hours per week (part-time applications welcome)
Benefits: 5 weeks holiday plus 10 bank days
As part of a growing fundraising and business development team, you'll identify new opportunities, build relationships with key decision-makers, and lead on proposals, bids and tenders. You'll also work closely with operational colleagues to develop services that respond to local need and demonstrate the impact of Henshaws' work.
About the role
This is an exciting opportunity to define a new role, build key partnerships and influence the growth of an emerging area within the income generation portfolio.
Day-to-day you can expect to:
About you
We're looking for someone who is commercially minded, relationship-focused and motivated by values and purpose.
We'll be looking for you to bring:
Experience within the charity, health, education or public sector would be an advantage, but we're equally keen to hear from applicants with transferable skills and a strong track record of generating income and building partnerships.
Why Henshaws?
This is an opportunity to join a values-led organisation with a long history of supporting people living with sight loss and a range of disabilities. You'll play a key role in shaping future services and securing income that has a direct impact on people's lives.
How to apply
To apply: All you need to do is send a copy of your CV or draft profile over to Amelia Lee as the first step. From there, we'll be in touch with full application details if you meet our initial assessment of the skills and experience required.
Deadline: We're working on a rolling basis, only because this role has been previously advertised and we're keen to appoint as soon as possible.
However, if you feel this disadvantages you in any way, please get in touch with Amelia at Charity People and she'll ensure you do not miss out.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.