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About East London Business Alliance (ELBA)
ELBA is a leading social regeneration charity in east London. Our mission is to develop employee volunteering and employment initiatives to decrease poverty, improve social mobility and increase equality for communities in east London and beyond. We facilitate corporate support from over 100 organisations into our community, education and employment programmes.
With over 35 years of experience enabling successful partnerships between businesses and communities, ELBA engages over 16,000 corporate employees in volunteer programmes annually that support employment, education and community initiatives. In 2024 the Community Works programme supported over 250 charities and social enterprises through engaging employee volunteers in practical and skills-based volunteering opportunities.
About BIG Alliance
BIG Alliance (Businesses for Islington Giving) delivers business-supported employee volunteer programmes to strengthen links between businesses, community organisations and education institutions across Islington. In doing so, it aims to help address issues of poverty and isolation, which are prevalent across the borough, despite the perception of Islington being an area of high wealth. Established in 2012, BIG Alliance aims to make community investment easier, more effective and more rewarding for its business members. It is a subsidiary of the East London Business Alliance – a registered charity that has been supporting the social and economic regeneration of east London for 30 years.
About Mentoring Works
ELBA’s Mentoring Works programme has been running since 1996 and has supported thousands of young people across London and beyond. Mentoring Works connects Year 10 and Sixth Form/college students to volunteer business mentors working in the City and Canary Wharf. Mentors and mentees connect regularly for sessions designed to develop the knowledge, skills and qualities needed for future careers. Sessions explore the Skills Builder framework and key employability competencies but can also be tailored to individual needs. Mentoring Works provides resources, guides mentees in their own decisions and discoveries and promotes networks, opportunities and social mobility.
Purpose of the job
To be responsible for supporting the key aims and deliverables of Mentoring Works. The Mentoring Works Project Manager will need to develop and manage strong relationships with schools and colleges; recruit students and engage and train business volunteers as mentors; design resources; deliver sessions; monitor relationships; support with safeguarding and produce robust impact evaluations for the programme. You will be required to support other members of the Mentoring Works team and your colleagues as and when required. The post will be managed by the Head of Programmes - Education, with further support and training from the Mentoring Works team. The post holder will have regular one-to-one support for input and guidance to achieve agreed success indicators and will be subject to annual performance appraisals with mid-year reviews.
Working for ELBA
ELBA has a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active well-being and equalities programmes led by staff; a varied and busy learning and development schedule; cycle purchase scheme; and an enhanced Employee Assistance Programme (EAP).
Job Description
General
Person Specification
ELBA’s core competencies define the principles and ethos that are central to the way we seek to operate as an organisation and the way we treat those with whom we come into contact. They inform us what we do and how we do it; we expect every member of staff to commit to creating value for our members and community partners. ELBA’s core competencies are:
In addition the ideal candidate will have:
Essential skills and experience
Desirable skills and experience
ELBA is proud to represent the diversity of the communities we support. We are an equal opportunities employer and we welcome all applications.
Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.
Our mission is to create possibilities to bring about positive change in London



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Hygiene Bank is looking to appoint a Partnership Officer to engage new brands with the work of our charity. This is an opportunity to join an ambitious organisation that is working to end hygiene poverty in the UK.
The role is remote and 3 days a week but with monthly team meetings in London and this role will require travel to partner meetings and events.
Every day, millions of people across the UK are forced to make impossible choices between heating their homes, buying food, paying rent, or staying clean.
At The Hygiene Bank, we believe that feeling clean should never be a luxury. Through our nationwide network of volunteers, community partners, and corporate and brand supporters, we provide access to essential hygiene products while campaigning for lasting change.
As we embark on the next 3 years, we're looking for a Partnership Officer to help grow the brands and businesses standing alongside us in the fight against hygiene poverty.
Read more about our work on our website along with our Impact Report and research Hygiene Poverty 2024
This is more than a fundraising role. It's an opportunity to build meaningful partnerships that directly improve lives, influence businesses to become forces for good, and help drive a movement working to end hygiene poverty for good.
About the role
We're looking for a proactive, organised and relationship-focused Partnership Officer to join our growing Brand & Corporate Partnerships team.
Working closely with and supported by the Head of Brand & Corporate Partnerships, you will play a vital role in identifying and securing new brand partnerships, nurturing existing relationships, and helping to deliver ambitious income and impact targets.
Our partners range from emerging challenger brands to nationally recognised businesses like Boots UK. They support our work through financial contributions, product donations, employee fundraising, volunteering, awareness campaigns and skills-based support.
You'll be at the heart of these relationships, helping partners understand the difference they can make and ensuring they have an outstanding experience of supporting The Hygiene Bank.
This role would suit someone with experience in partnerships, business development, fundraising, account management or sales who is excited by the prospect of combining commercial relationship-building with meaningful social impact.
Job Description
The Partnership Officer will be a key member of The Hygiene Bank’s income generation team and wider central team, with a responsibility to help meet the needs of our existing partnerships and support in fulfilling the charity’s income generation plans and strategy.
Key Responsibilities
You will support the management of our brand partners, working with the Head of Brand and Corporate Partnerships. Your role will be to source new brand relationships, set up meetings for the team and support existing brand partnerships.
Work closely with the Head of Brand and Corporate Partnerships to identify and outreach to target brand partners, working to engage their support for the charity
Account management of new and existing partners
Meticulous record keeping, ensuring the pipeline and the opportunity database are current and up to date.
Contribute to the organisation and team's annual plans, strategies, and budgets.
Develop, monitor, and maintain systems and processes including Salesforce and account management plans.
Assist with the creation of marketing materials, such as newsletters, brochures, and partner impact reports.
Understand and support the vision, mission, and values of The Hygiene Bank.
Reflect our inclusive culture in your day-to-day work and support a values-led, positive, health & safety and safeguarding culture in your interactions with colleagues and the volunteers.
Skills, Knowledge & Expertise
Excellent relationship management and stewardship resulting in demonstrable account growth.
Effective account management or sales experience with brand and corporate partners across a variety of sectors.
Experience using creativity and innovation to diversify income from partners, resulting in growth.
Outstanding communication skills and polished presentation and people skills to champion, and act as an ambassador for The Hygiene Bank in the business world, including preparing and leading presentations.
Detail-driven, strategic, motivated, with a forward-leaning approach to business.
Ability to work independently, multi-task, and prioritise a busy workload.
Outstanding written communication skills and experience in developing compelling proposals and collateral.
Experience working with internal stakeholder teams to help ensure partnership deliverables are met.
Passion for personal and professional development, as well as a proven can-do attitude to get involved in various aspects of fundraising delivery, as needed.
Attributes and behaviours:
Passionate and demonstrably committed to improving the lives of people experiencing Hygiene Poverty and strong alignment with the charity’s values
A commitment to quality and attention to detail.
Ability to work on your own initiative.
A highly competent and collaborative team worker.
Discretion and the ability to maintain confidentiality.
Willingness to learn new skills.
Ability to work in a growth mindset, changing and flexible organisation.
This job description and person specification represents an outline of the major components of the job and is not intended to be exhaustive.
We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We believe it is not right that feeling clean should be a luxury or a privilege for anyone in our society


Fundraising Lead (Community, Events & Corporate)
We are seeking an experienced fundraiser to develop community, events and corporate partnerships, helping to grow income and make a real difference.
Position: Fundraising Lead (Community, Events & Corporate)
Location: Bradford / Hybrid
Salary: £18,243 to £20,675 depending on experience (£30,000 to £34,000 FTE)
Hours: Part-time, 22.5 hours per week (3 days)
Contract: Permanent
Closing date: 21st July 2026
About the Role
This is an exciting opportunity to lead and grow community, events and corporate fundraising for a small but impactful charity supporting people affected by cancer.
You will develop and deliver a varied fundraising programme, building strong relationships with supporters, community groups, businesses and partners to generate sustainable income and provide an excellent supporter experience.
Key responsibilities include:
You will work closely with the CEO and wider team to identify opportunities, raise awareness and help increase the impact of the charity’s work.
About You
You will be a proactive and creative fundraiser with experience across community, events or corporate fundraising, with the ability to build strong relationships and inspire others to support a cause.
You will have:
Knowledge of corporate partnerships, charity fundraising compliance, CRM systems or working within a small charity environment would be beneficial.
A driving licence and access to a vehicle is required.
About the Organisation
You will be joining a dedicated charity making a meaningful difference to people affected by cancer. Working as part of a small, passionate team, you will have the opportunity to shape fundraising activity, develop new partnerships and help sustain and grow of the vital support services which are provided free of charge to local people affected by cancer.
Other roles you may have experience of could include Fundraising Manager, Community Fundraiser, Events Fundraiser, Corporate Fundraiser, Fundraising Officer, Partnerships Manager, Community Engagement Manager, Fundraising Lead, Charity Fundraiser.Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. #INDNFP
Our client is a national children's health and disability charity providing specialist nurses and support for seriously ill children living with complex, lifelong conditions. Across the UK, more than 250 nurses support over 50,000 children and their families, helping them navigate treatment, coordinate care and access the support they need. Fundraising is central to the charity's vision that every seriously ill child should have access to a nurse.
This is an exciting opportunity to join the fundraising team as a Corporate Partnerships Executive, helping to grow and develop corporate fundraising income. Working closely with the Corporate Partnerships Manager, you will identify and secure new partnerships, manage existing corporate relationships and support the delivery of fundraising campaigns, events and partnership activity.
The successful applicant will be a proactive and relationship-focused fundraiser with experience securing new business and managing partnerships. A confident communicator with strong written and presentation skills, you'll enjoy building relationships, spotting opportunities and delivering excellent supporter care. Experience within fundraising or the charity sector would be beneficial, but above all you'll be organised, ambitious and motivated by helping to make a difference to seriously ill children and their families.
Corporate Fundraising Executive
Permanent
£28,000 to £30,000
Amersham / hybrid with minimum of one day a week in the office
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application please contact Jessica Stoddart at Prospectus.
If you are interested in applying to this leadership position, please submit your CV and a covering letter in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a brilliant opportunity for a self-starter who thrives on identifying and winning new business and helping to create meaningful partnerships in the community. We are looking for a motivated and experienced Corporate and Community Partnerships Fundraiser to join us on a three-month contract.
Reporting to the Head of Fundraising, you will lead prospect research and outreach across NHS Barking, Havering & Redbridge procurement suppliers, local community businesses and key corporate partnerships sectors for hospital fundraising. You will develop compelling partnership propositions and engagement materials, identify key stakeholders within target organisations, and progress prospects through to confirmed meetings.
What You’ll Do
Conduct thorough prospect research across NHS BHRUT procurement suppliers, local businesses and priority sectors to build a strong and accurate pipeline of prospective corporate and community partners in our new CRM, Beacon.
Create a corporate partnership fundraising deck for prospects that brings to life all the ways businesses can get involved, from social value opportunities, do your own fundraising and challenge events, sponsorship opportunities, to volunteering and in-kind support. This will need to be compelling and can be tailored for NHS procurement suppliers and aligned to the charity’s strategic goals.
Develop a corporate volunteering opportunities deck, ready to share with prospective and current partners.
Identify key stakeholders within target prospect organisations and make proactive outreach to arrange prospect meetings between corporate contacts and the Head of Fundraising, to support the charity’s income growth ambitions.
Who We’re Looking For
You’ll bring energy, creativity and confidence to this role. You’re the kind of person who:
Is self-motivated by winning new business and identifying and building long-term, high-value partnerships.
Is a confident relationship-builder who brings curiosity, creativity and a proactive mindset to identifying new opportunities.
Is passionate about the work of hospital charities and the difference they make to patients and staff.
Essential Experience & Skills
Proven, strong experience in corporate partnerships or business development, with a strong track record of generating income.
Experience developing compelling proposals and conducting high-quality prospect research.
Excellent communication, organisational and influencing skills, with strong attention to detail.
Comfortable working fully remotely and managing your own time effectively.
To apply, please submit your CV and a cover letter of no more that two A4 pages.
We support the hospitals at Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT). Everything we do changes lives for the better.
The client requests no contact from agencies or media sales.
Join our passionate team and help make a real difference to the lives of adults, children and young people affected by domestic abuse. We are looking for an experienced and motivated Trusts and Foundations Fundraiser to secure vital funding that enables our life-changing services to continue and grow.
This is an exciting opportunity to play a key role in shaping the future sustainability of our charity. Working closely with the CEO and senior leadership team, you will identify funding opportunities, develop compelling grant applications, build strong relationships with funders, and manage reporting requirements to maximise income.
We are looking for someone with a proven track record in fundraising, excellent writing and communication skills, and the ability to manage a diverse portfolio of funding opportunities. You will be self-motivated, organised, and passionate about supporting vulnerable people through securing sustainable funding.
This is a 12-month fixed-term contract, with the potential for extension subject to the availability of future funding.
In return, we offer a supportive and flexible working environment, opportunities for professional development, and the chance to be part of a dedicated team committed to creating safer futures for those experiencing domestic abuse.
If you are looking for a rewarding fundraising role where your work will have a direct and lasting impact, we would love to hear from you.
We are here to help survivors of domestic and sexual abuse move forward with their lives. Our aim is a life free from abusive relationships.

Responsible to: Prospect Research Team Manager
Based: Hybrid - The Grange, Saunderton, Princes Risborough OR BWC, Bielby, York
Contract: Fixed term for 12 months
We're looking for a Prospect Research Manager to join our Prospect Research Team.
This is an exciting opportunity to help grow our high-value fundraising by supporting our Philanthropy, Trusts & Foundations and Corporate Partnerships teams. As part of the Prospect Research Team, you'll provide the research and insight that helps colleagues identify new opportunities, build meaningful relationships and make informed fundraising decisions.
You'll play an important role in identifying new funding opportunities and providing the insight that helps colleagues build successful relationships with donors, trusts, foundations and corporate partners. Through high-quality research and analysis, you'll help fundraisers to understand who is most likely to support our work, enabling them to make informed decisions and deliver personalised stewardship.
Working closely with colleagues across the High Value teams, you'll ensure our fundraising activity is informed by evidence, delivered ethically and supported by accurate data. You'll also help us develop and grow a strong prospect pipeline that will support our fundraising ambitions for years to come.
What you'll be doing
The full job description is available to download below or on our website.
Benefits
For more information and to apply, please visit our website via the ‘apply’ button.
Closing date: 7th August 2026.
Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
National charity, Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
This is a pivotal role within the organisation, with real scope to grow sustainable income and further strengthen Leeds Baby Bank’s profile as a recognised and supported cause across Leeds. You will focus primarily on corporate partnerships, alongside community fundraising, generating both financial income and donations in kind (new and pre-loved items).
We are seeking a pro-active, dynamic, and strategic Corporate and Community Fundraiser to lead and grow our fundraising activity across Leeds. You will take ownership, build relationships quickly, and spot opportunities to grow support in ways that are practical, meaningful, and sustainable. The focus is on activity that delivers the greatest impact – financially and for the families we support – while prioritising work that creates long-term value.
This is an opportunity to join a growing, community-focused charity making a real difference to families across Leeds. You’ll be building on strong foundations, helping to shape and grow partnerships and community support, while contributing directly to the success of our Community Hub and wider delivery. We are a small, supportive team and are committed to creating a flexible and positive working environment where people can do their best work.
The client requests no contact from agencies or media sales.
Contract: fixed-term (12 months), full time contract.
Hours: 35 hours per week (1 FTE)
Salary: £58,000 - £62,000
Location: Hybrid, anchored to the London Carers Trust office 1 day a week. Flexibility to work from other Carers Trust’s offices around the UK when needed.
The Head of Corporate Partnerships & Business Development is a key role within the Income Generation Team, central to driving Carers Trust’s corporate income growth and delivering our strategy, A Fair World for Carers. The postholder will be responsible for developing and leading high‑value partnerships, shaping compelling propositions, and managing a portfolio of corporate relationships to achieve ambitious income targets.
We are seeking a confident and commercially minded leader with experience in business development and partnership management. The successful candidate will build and influence strong relationships across a wide range of stakeholders, requiring excellent communication, collaboration and leadership skills.
As the postholder you will:
Please download the attached recruitment pack to find out more.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnerships Fundraiser
Up to £31,000 per annum + excellent benefits
Leatherhead, Surrey, flexible working options available.
About the role:
We are looking to appoint an experienced fundraiser to manage a portfolio of corporate partnerships to help fund the growth of our care services, and to build relationships with companies to help them achieve their CSR goals.
Reporting to the Corporate and Community Fundraising Manager. You will be part of a team driving Rainbow Trust’s Corporate income, building and maintaining the pipeline through effective networking and stewardship. You will be responsible for the stewardship of varied corporate accounts to whom you will become a main contact and provide excellent account management. Some accounts raising six figure sums.
You will work collaboratively towards a ‘one team one target’ approach across the Fundraising and Engagement department and ensure that the use of technology is maximized and all processes are subject to continuous improvement.
This is an excellent opportunity to maintain a breadth of fundraising experience to position yourself for future fundraising roles with increased responsibility.
What we’re looking for:
Friendly, enthusiastic and socially-focused – you quickly connect with others and build effective working relationships. An ability to empathise and communicate effectively about our work with children and families is key. You are naturally warm with a sincere appreciation for people and how they are each uniquely motivated.
A motivating, empathetic and persuasive communicator – you will enjoy preparing and presenting high-quality presentations
Knowledge of the principles that underpin good customer care – you adhere to established guidelines, policies and procedures, and provide excellent relationship management
You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
Confident use of MSOffice and some experience of using a database – you have strong attention to detail, are comfortable working with data, and produce high quality accurate work.
Applications will be particularly welcome from those who have experience of building relationships and raising income –providing exceptional account management.
Why join us?
We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:
Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
Flexible working hours to balance home and working life.
25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time).
The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
Time off in Lieu.
Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year.
Access to the Blue Light Card Scheme, and other rewards and discounts.
Bike to work, season ticket loan and payroll giving schemes.
A recommend a friend recruitment bonus scheme.
Robust training and development programmes to support your learning and growth.
If you’d like to find out more about these benefits and working with us, please visit our website.
More information about us and our recruitment process can be found on our website.
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
Apply now:
To apply please send your CV and Covering letter to us via the link.
Your covering letter should highlight why your application should be considered above others and clearly state how your experience matches the essential criteria outlined in the Person Specification.
For a full job description and person specification visit our website.
Please disclose in your covering letter if you have used AI for any part of your job application.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
Interview dates to be confirmed
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.
Are you ready to take the next step in your career by managing impactful partnerships and raising vital funds to support St Mungo’s mission to end homelessness?
We are looking for a Corporate Partnerships Coordinator to join our high-performing Corporate Partnerships team, managing a portfolio of corporate partners giving significant support to fund essential services. You’ll focus on cultivating, growing, and renewing partnerships, collaborating with internal and external stakeholders to ensure a smooth supporter experience and contribute to the ambitious fundraising goals of St Mungo’s.
The role of Corporate Partnerships Coordinator (Account Management) offers a unique opportunity for personal and professional growth, with ample support to develop your skills and make a real impact on the lives of the people we serve.
In this role, you will:
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
About you
We’re looking for someone with excellent organisational skills, a proactive approach, and a passion for making a difference. Whether you’re seasoned in account management or have experience in a fundraising environment, you’ll thrive in this role if you can demonstrate:
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on Wednesday 15 July 2026
Interview and assessments on: 23 - 24 July 2026
What we offer
Corporate Complaints Manager
Cambridge
Permanent
Full-Time
This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.
You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.
You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.
You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.
About the role
Reporting to the Executive Director, Customers Services you will:
· Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses
· Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice
· Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.
· Analyse complaint data and identify trends, root causes, and opportunities for improvement
· Support continuous improvement across the complaints process and customer experience
· Prepare our internal and external reporting and self-assessments and ensure they are published on time.
What You’ll Bring
You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.
Experience
· Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment
· Experience of implementing change to drive up standards and performance
· Experience of using and improving databases / IT systems for customer and/or complaints data.
· Experience of collating and presenting data to a range of audiences
· Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing
Skills
· Excellent communication, influencing and listening skills
· Outstanding customer focus with the ability to balance empathy, accountability and operational compliance
· Excellent investigative and problem-solving skills
· Excellent analytical skills, using data to drive improvement
· Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs
· A collaborative and assertive approach to working with colleagues and teams to drive improvement
Qualification:
Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.
Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.
Benefits of working for CHS Group:
· Employee discount scheme (retail, leisure, gym membership and fitness equipment)
· Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
· Employee Assistance Programme
· Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
· Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
· Cycle to work scheme (salary sacrifice)
· One day off a year to volunteer for a charity of your choice
· 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
· Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
· Company sick pay
· 58p per mile business mileage allowance
· Refer a friend scheme (£250)
· Contributory pension scheme, which both you and CHS contribute to
· Enhanced maternity and paternity leave
· Flexible Working Policy
· Full induction
· Comprehensive free training and development opportunities with paid time off
· Free DBS (for relevant posts)
· Free onsite/nearby parking
· Hybrid Working Policy
· Flexitime
As part of the recruitment and selection process candidates will be required to complete a Personality Profiler
CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026
INTERVIEWS: Friday 31st July 2026
Main Purpose of the Role
The Head of Partnerships and Networks provides senior leadership for EHCVS’s partnerships, networks, and income development. Reporting to the CEO, the post-holder strengthens the voice and connectivity of the local voluntary and community sector (VCS) and develops new, sustainable income for the organisation and the wider sector.
The role focuses on growing corporate funding and business partnerships, developing Hounslow Giving (the borough’s place-based giving scheme) in partnership with the Head of Volunteering, and encouraging collaboration and consortium bids across the VCS.
Key Responsibilities
Corporate Funding and Income Development
• Lead the development of corporate funding, sponsorship, and business partnerships to generate sustainable income for EHCVS and the wider sector.
• Build relationships with local businesses, major employers (such as Heathrow), and corporate funders, developing clear cases for support.
• Identify corporate social responsibility (CSR) and community investment opportunities and help diversify income.
Developing Hounslow Giving (Place-Based Giving)
• Work with the Head of Volunteering to develop Hounslow Giving, the borough’s place-based giving scheme, as part of the London Giving network.
• Bring together business, philanthropic, public, and community partners to grow local giving and connect funds to local need.
• Support donation, fundraising, and volunteering routes that engage both individuals and businesses.
Partnerships, Networks and Consortium Development
• Coordinate and facilitate EHCVS networks and forums across both boroughs, encouraging partnerships and collaboration within the VCS.
• Develop consortium bids with VCS partners, brokering relationships to pursue joint funding opportunities.
• Represent EHCVS and the VCS at strategic boards and sector events, and maintain relationships with statutory partners (local authorities, NHS, Integrated Care Board).
Leadership and Team
• Provide senior leadership for partnerships, networks, and income development, contributing to the senior leadership team and deputising for the CEO as required.
• Line manages relevant staff, providing supervision and development support.
Monitoring, Reporting and Governance
• Capture engagement, income, and outcomes, and contribute to internal and funder reporting.
• Ensure activity complies with relevant policies (safeguarding, GDPR, equality and diversity) and with fundraising good practice.
Person Specification
Essential
• Senior experience of developing partnerships, networks, or income in the VCSE, public, or social enterprise sector.
• Proven track record of securing corporate funding, sponsorship, or business partnerships.
• Experience in developing consortium or partnership bids and brokering collaboration.
• Experience of, or strong understanding of, place-based giving, community foundations, or philanthropy.
• Strong relationship-building, facilitation, and communication skills across sectors.
• Experience in managing staff and leading delivery.
• Commitment to the values of the voluntary and community sector and to equality, diversity, and inclusion.
Desirable
• Knowledge of the VCSE and funding environment in Ealing and Hounslow.
• Experience of developing or launching a place-based giving scheme or similar initiative.
• Familiarity with the London Giving network and London Funders.
• Experience working in a local infrastructure or second-tier organisation.
To apply, please complete the EHCVS application form, including the supporting statement section outlining how you meet the criteria, and return it to Gurpreet Rana, CEO, by 13th July 2026
Please note that CVs will not be accepted; only completed application forms will be considered.
For an informal conversation about the role, or to request an application form, contact Gurpreet at the same address.
The client requests no contact from agencies or media sales.
As Fundraising Lead- North & North Wales, you will lead Philanthropy and Corporate fundraising across your region, developing relationships with high‑net‑worth individuals, senior business leaders and corporate partners.
You will manage Centre Fundraising Managers, and support them on planning and prioritisation, work with Fundraising Boards as appropriate, and share best practice across Maggie’s. You will also help develop new fundraising opportunities.
This role requires a confident and collaborative leader who can coach teams, manage multiple stakeholders, work independently across a large region, representing Maggie’s with clarity and credibility.
There are four fundraising leads covering Scotland, North and North Wales, Midlands and South Wales and South. This role will work closely with the following centres: Newcastle, Middlesbrough, Yorkshire, Manchester, Oldham, The Wirral, North Wales, (Liverpool – not yet open).
Please note that first stage interviews will be held on Wednesday 5th August through Microsoft Teams. Second stage interviews will be held in person w/c 10th August. Date and location TBC.
Maggie's provide free cancer support and information in our centres alongside NHS hospitals and online.
The client requests no contact from agencies or media sales.
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Actively Interviewing
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This is a new role to stabilise, diversify and grow income in a financially constrained environment, reducing reliance on statutory funding, increasing unrestricted income, and strengthening Catalyst Support’s credibility with all sources of non statutory funding, including trusts, foundations, corporates, individuals and communities. The postholder holds clear accountability for income performance, return on investment and risk management, and plays a critical role in the organisation’s financial recovery and long-term sustainability. The role is designed as a strategic investment, with the expectation that income generated will move the function towards break-even and net contribution over time, supported by clear targets and Board oversight.
Key Responsibilities
Leadership & Income Delivery
Funding Applications & Grant Management
Communications, Marketing & Engagement
Internal Collaboration & Income Culture
Performance, Impact & Governance
Team Leadership
Leadership Contribution
Person Specification
Essential Experience
Desirable Experience
Skills & Competencies
Values & Behaviours
Equal Opportunities Statement
We acknowledge the unique contribution that all Catalyst employees, volunteers and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.
Please submit your CV and a cover letter setting out how your skills and experience align with the requirements of this role.
The client requests no contact from agencies or media sales.