Customer service jobs

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based onsite in Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm Monday to Friday on a rota basis

About the role

As the Engagement and Assessment Team Leader, your team will be the first point of contact for someone who comes to Crisis for help to prevent or end their homelessness. You will be responsible for

• Ensuring that your team:
• • Welcomes them to the service on site and at partner agencies (if applicable), listening carefully and non-judgementally to their story,

• • Complete thorough Crisis and Mainstay assessments using a trauma informed approach,

• • Agree realistic options and the support needed to assist them to prevent their homelessness or a pathway out of homelessness helping them formulate a holistic plan take the initial steps, where necessary.

• • Effectively manage a caseload of members who require short term intervention to end their homelessness in a timely manner.

• Supervision and line management of your team/volunteers, including rota management to ensure effective service delivery.

• The initial contact space and service everyone contacting the Skylight will experience, ensuring that it is a psychologically informed approach

• Holding a small caseload, as required.

• Ensuring that you effectively integrate with the Crisis Client Services team on a day-to-day basis; to make collaborative, consistent and Psychologically Informed relationships with members, colleagues, volunteers and partners.

About you

• Excellent knowledge of relevant homelessness, housing and welfare legislation
• Experience of working with individuals affected by homelessness or with complex and multiple support needs
• Experience of providing excellent customer service with a commitment to deliver the highest standard of customer care
• Ability to work co-operatively as part of a team in a busy and potentially pressured environment, dealing with challenging situations and behaviours with a calm and confident approach to reach a positive resolution.
• Proven line management experience including managing employee performance, conducting supervisions, effective delegation and supporting professional development
• Effective written and verbal communication skills to communicate with a range of stakeholders.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 16th December 2025 at 23:59

Interview date and location: Thursday 8th January 2026 at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Seasonal Fundraiser

No experience necessary!

Are you looking for the perfect summer job or a recurring seasonal opportunity? Would you like to work at one of England’s largest mainland seabird colonies?

Join the team at Bempton Cliffs and become part of a passionate team dedicated to wildlife conservation and inspiring public support!

Position: Seasonal Fundraiser Bempton Cliffs (Reserve-based)

Ref: NOV20256968

Location: RSPB Bempton Cliffs Reserve (Bridlington, East Riding of Yorkshire)

Salary: £25,847.00 - £27,549.00 per annum

Contract: Until the end of August/Early September 2026

Closing Date: Sat, 3rd Jan 2026. We reserve the right to close this recruitment at any stage once we have made a hire.

About Bempton Cliffs

Located on the stunning Flamborough Headland, just six miles from Bridlington, Bempton Cliffs is a breathtaking site of towering white chalk cliffs. From April to July, the cliffs come alive with puffins, gannets, and other incredible seabirds.

With over 100,000 visitors each year, Bempton Cliffs offers the perfect setting to connect people with nature and inspire them to support conservation through membership and fundraising.

This role is well suited to students or individuals seeking a recurring seasonal role each year.

If you’re looking for a travelling fundraising role within the same area, you may also wish to apply for one of the Seasonal travelling fundraising position at Bempton Cliffs.

What’s On Offer:

• Full training provided - no wildlife knowledge necessary.
• Salary-based role (not commission-based) ensuring stable income.
• Flexibility to work 3, 4 or 5 days per week to suit your schedule.
• Inclusive and supportive working environment.
• Potential opportunity to return each summer.
• A chance to make a real difference for nature.

What We Need from You

• Passion for people and conservation - we’ll teach you the rest!
• Resilience and positivity when facing challenges.
• Confidence speaking with members of the public and working toward clear targets.
• Comfortable working outdoors and often independently.
• Availability to work 3 out of 4 weekends per month.
• Fundraising, sales or customer service experience (desirable, not essential).

Additional Information:

• Fixed-term, Until Early September 2026
• The successful candidate will attend an in person induction and training at the HQ in Sandy, Bedfordshire (travel and accommodation expenses covered).
• Start Date: February/March 2026 - For a full list of the start dates please see the Recruitment Pack when you start your application.

How to Apply:

Please upload your CV and complete a short online application form. Use the cover letter section to tell us why you’re best suited for this role.

Inclusion and Diversity

We’re committed to developing an inclusive and diverse charity where everyone feels supported, valued, and able to be their full selves. People of colour and disabled people are currently underrepresented across the environment, climate, and conservation sector, so we particularly welcome applications from these groups.

This role is not eligible for UK Visa Sponsorship. Applicants must have a pre-existing right to work in the UK. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation

Falmer Bar is one of the busiest and most popular spots on campus. Open all day, it serves everything from bar meals and deli sandwiches to fresh coffee and bubble tea. By evening, it’s a lively hangout for students, staff, and the local community with live sports on the TVs and various different forms of entertainment.

We’re looking for a Bar Manager to lead the day-to-day running of this vibrant venue. You’ll manage the team, take care of stock and ordering, and bring fresh ideas to our menus and drinks range. It’s a hands-on role in a fun, fast-paced environment where no two days are ever the same.

You’ll also work alongside our Entertainment and Hospitality Coordinator to make sure events, promotions, and bookings all run smoothly.

If you’ve got bar management experience - or supervisor experience and looking to progress to the next stage, you enjoy working with people, and want to be part of a buzzing campus bar, we’d love to hear from you.

Full-time | Permanent | Office-based with flexible options
Salary: Circa £30,000 depending on experience.

Join us at Kent Community Foundation and help make a real difference in your community.

We’re looking for a proactive, highly organised Executive & Operational Assistant to support our governance and keep our operations running smoothly. This is a varied and rewarding position where no two days are the same.

What you’ll do:

• Support governance by coordinating board and committee meetings, preparing papers, and taking accurate minutes.
• Provide high-trust executive support to our Chief Executive and Head of Finance & Governance.
• Manage finance administration: process donations, grant payments, and maintain bank accounts.
• Be the backbone of our office—managing supplies, welcoming visitors, and handling enquiries.
• Assist with HR tasks including recruitment and updating our HR system.

What we’re looking for:

• A proven and experienced administrator with strong organisational skills, integrity and attention to detail.
• Someone confident in working with numbers and familiar with finance systems.
• Someone who thrives in a busy environment and wants their work to have a positive impact.

Why join us?

• Be part of a team that supports local communities across Kent.
• Enjoy flexible working options and a collaborative, supportive environment.

Location: Our offices in Smeeth near Ashford (flexible arrangements available).
Closing date: 4th January 2026 | Interviews 14 January 2026

To apply, please submit your CV and a covering letter explaining how you meet the person specification 

If you need accessibility support or adjustments during the application process, please contact us at the same email address.

About the role

This is an exciting opportunity to take a leading role in the day-to-day operations of UWLSU’s food and beverage outlets, supporting an award-winning, student-led organisation. As Food & Beverage Outlet Manager, you will help deliver a high-quality service across our outlets, ensuring consistency, efficiency, and an excellent customer experience.

You’ll refine our service offer, support the delivery of catering for private and in-house events, and work closely with a team of full-time and student staff to create a welcoming and engaging environment. Whether leading a busy shift or contributing to improvements across our commercial operations, your work will directly enhance the student experience and strengthen our community.

This role combines operational leadership with hands-on service delivery. You will set high standards, empower staff, and ensure our outlets run smoothly, safely, and in line with regulations. If you’re an organised, people-focused professional with a passion for hospitality, we’d love to hear from you.

What you’ll be doing

You will oversee daily operations across multiple outlets, ensuring a consistent, high-quality service. Key duties include supervising staff, managing rotas and training, supporting stock control and purchasing, monitoring KPIs, and contributing to commercial improvements. You’ll help deliver catering for events, maintain compliance with Health & Safety and Food Safety standards, and engage with students and customers to continuously improve our services.

The working hours for this role are usually between 0730 and 1800, Monday to Friday on a rota basis but there will be occasional work outside of these times.

What we’re looking for

You’ll be hardworking, organised, and confident in leading or coordinating service. You will bring experience in a food and drink environment, strong teamwork skills, the ability to work under pressure, and a commitment to equality, diversity, and inclusion. Most importantly, you’ll understand that the Students’ Union exists to support and empower its members.

Interview date: Tuesday 16th December 2025, with ideally a start date w/c 5th January 2026
Please note: We may close this vacancy early if suitable candidates are identified at an early stage.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Roles: We are currently recruiting for two vacancies:

• x1 permanent
• x1 fixed term contract (12 months)

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness. We have increased our capacity to work with people one to one and strengthened our ability to support those people facing the most barriers to preventing or ending their homelessness.

We offer people who are homeless or at risk of becoming homeless housing and benefits advice, 1-2-1 coaching, advocacy, courses and peer group sessions alongside practical services of showers and laundry for street homeless.

About the role

As an Engagement and Assessment Worker, you will be part of Crisis Skylight Brent’s Engagement and Assessment Team, providing a high quality, non-judgemental and safe service to individuals who approach our Skylight Centre. Engagement and Assessment Workers are the first point of contact for a range of enquiries from people who are experiencing homelessness for the first time, individuals with complex and multiple needs, visitors, volunteers, and supporters. You will be providing information about Crisis’ services, delivering a high-quality triage and assessment service, and offering Information, Advice and Guidance (IAG) on local homelessness and other related services. You will also manage a small caseload.

Crisis uses a case management approach, and the successful candidate will attend case management meetings, reflective practice, and team meetings. You will also work collaboratively with external partners and Crisis Skylight London’s Coaching and Learning Teams.

About you

To be successful in this role you will have:

• Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundary way.
• Experience of assessing presenting needs and working in a Psychologically Informed Environment, and in a way that ensures that members with all levels of need can access the service.
• Excellent customer service skills with a commitment to delivering the highest standard of customer care and high quality IAG.
• Good knowledge of homelessness, housing and welfare legislation and Safeguarding procedures.
• Strong interpersonal skills including effective written and verbal communication skills and ability to deal with challenging situations with a calm approach.
• Ability to manage a caseload, and successful relationships with external service providers and partners.
• Good working knowledge of Microsoft Office Applications (Word, Excel, Outlook, Teams)

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Monday 8th December 2025 at 23:59.

Interview date and location: Wednesday 17th and Thursday 18th December at Crisis Skylight Brent, 1-2 Bank Buildings, High St, NW10 4LT

Interview process: Competency-based interview and task

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

We have an exciting opportunity for a Team Leader to join our Victim Service team, working 37.5 hours per week on a hybrid basis.

Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Team Leader you will be:

• Ensuring the effective delivery of services to victims in accordance with the London Adult Service against contract specifications, operating procedures, confidentiality, information sharing and safeguarding policies.
• Leading the caseworker team, ensuring victims receive timely, professional needs and risks assessment and referral to appropriate support, assuring the quality of service provision.
• Working collaboratively with the Operations Manager/Management team, in order to achieve the implementation of business plan and the development of the service to maximise positive outcomes for clients.
• Focusing on performance management of their reports including auditing cases, allocation of cases and input into performance reporting.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Holocaust Educational Trust team is made up of hard working, energetic people who are passionate about our mission to educate every person from every background in the UK about the Holocaust and its relevance today.

Over the course of our history, the Trust has created a delivered innovative a meaningful learning experiences and educational programmes which reach over 100,000 young people each year, teaching them about what the Holocaust was, and its relevance today. The schools’ programmes we delivery include our Outreach/survivor speaker programme; our Lessons from Auschwitz Project; the Youth Advocacy/Ambassador Programme; Testimony 360: People and Places of the Holocaust; and Teacher Training. 

This newly created role involves desiging and leading operational processes used by thousands of studetns and teachers across the UK - a unique opportunity to make an impact on people's lives at scale.

Through our Testimony 360 and Outreach Programme thousands of young people are given the chance to engage with interactive survivor testimony and VR site-based learning. We are proud to have recently been identified as a delivery partner for the Department for Education 'Supporting Survivor Testimony in Teaching' contract - we are excited to embark on the delivery of this initiative, which will bring recorded survivor testimony to young people across the country.

We are systematising and streamlining our operational processes as we continue to grow, and this role is not only responsible for delivering an exceptional end-to-end customer experience, but also for continually improving our processes and leading a team of around ten staff through change.

We are looking for someone with significant relevant management experience in a complex operations environment. This role represents an opportunity to shape the logisitics function, sharing your expertise with our commmitted and talented staff.

This post also has a responsibility for providing the practical support that Holocaust survivors need in order to share their testimony - a deeply meaningful aspect of the Trust's work. 

To find out more please read our application pack, which includes the full job description and person specification, and click through to our website to find out how to apply. 

About Animal Defenders International
London–Los Angeles–Bogota–South Africa. Animal Defenders International (ADI) is a UK non-profit; with reg. charity Animal Defenders International Foundation & Lord Dowding Fund for Humane Research; Animal Defenders International Inc.US (nonprofit), and Animal Defenders International South Africa, PBO (charity). ADI works for replacement of animals in research and testing; legal protection to end use of animals in entertainment; wildlife trade; farming; protection of our shared environment. When governments ban the use of all, or wild animals in entertainment, or wildlife pets, ADI provides support to remove and relocate the animals, emptying all circus cages in Bolivia, Peru, Colombia, Guatemala. The ADI Wildlife Sanctuary, South Africa, is home to over 30 rescued big cats from circuses, illegal pet trade, zoos. 

Job Title: Director of Fundraising

Organisation: Animal Defenders International (ADI)

Location: London, Vauxhall SE11 (hybrid, remote and office)

Terms: Salary: £60-70,000/year, (commensurate with experience/qualifications). Permanent, full time. Benefits: Annual leave 20 days/year/national holidays/5 days office closure Christmas–New Year/Stakeholder pension.

Reports to: Senior directors (ADI President and Vice President)

About the Role and Objectives:

Developing and growing relations with supporters, donors, public, foundations, and corporate friends. Passionate and well organized, you will change the world for animals by ensuring every department’s work is fully funded – as well as the ADI Wildlife Sanctuary, South Africa, home to our rescued lions and tigers. Duties:

• Production of annual fundraising and marketing plan: growing supporter base, increasing engagement and retention; sustained giving; digital and postal direct response; increasing donor engagement and retention; planned giving; special events/calendar dates; major gifts; foundation grants; corporate support; legacies, trusts, estates; new income research. Targets for annual, quarterly, income.
• Manages fundraising calendar, mailings, events, targets, tracking.
• Grant Applications, foundations, corporate: Identify, plan, approach, draft grant applications/letters of inquiry and collateral for foundations, trusts, corporate partnerships and gifts, major donor gifts, and other potential sources of income (collaboration with senior directors).
• Regular liaison with high donors, foundations, estates, corporate donors, sponsors.
• Reporting: income tracking, recommendations for new approaches, supervise production of data for quarterly reports. Weekly liaison with senior directors.

Publications, Social, Websites, Online & Print

• Drafting copy, editing, production; collaborates with public relations/senior directors
• Oversees production of print and online publications – liaison with external graphic designers (collaboration with public relations director)
• Websites – contribute content. New website project with public relations director
• Advertising, marketing, ADI YouTube channel – develop fundraising, marketing opportunities.
• Social media posts – contribute copy, graphics
• E-News alerts to supporters (collaboration with public relations director)
• Contributes development section to Annual Report
• Contributes development article for Rescuer (quarterly)
• Other contributions to publications as needed

Management, oversight, reporting:

• Management of UK Supporter Engagement Team.
• Oversight of Raiser’s Edge NXT, Engaging Networks, interface with financial database and records; liaison with Chief Financial Officer.
• Monitor, manage, daily: data entry, gifts, acknowledgements, income tracking, donor communications; distribution of newsletters; calls to action; appeals. Reporting.
• Monitor, manage: reconciliations, data manipulation, data-integrity projects, audits, segmentation, quarterly and other reports.
• Oversee planning, mailings, responses, data management.
• Monthly and quarterly reports: income, mailings, gifts, trusts, estates, corporate, other.

Who should apply:

You have the necessary skills and experience, with at least 4 years’ experience in fundraising planning and management for charities, including:

• Educated to degree level in a related field (or equivalent experience) (required).
• A successful track record in direct response campaign fundraising and marketing.
•  Excellent written English, you can demonstrate impactful and persuasive content for high donors, foundations, corporate support, supporters, social media, marketing and legacy promotion (required).
• You can plan and deliver programs for regular and planned giving, major gifts, estates, support from foundations, corporate support (required).
• Strong technical skills, data management, manipulation; MS Office suite, Excel/Google, other; competent with digital research (NB: ChatGPT not permitted for writing ADI product) (required).
• Strong Raiser’s Edge NXT and Engaging Networks skills (or similar); segmentation, creating lists and reports, data hygiene, audits (required).
• Some knowledge of social media tools, e.g. Canva, Photoshop, or other.
• Management of external vendors for direct response campaigns, production of merchandise catalogue and other sales, marketing, collateral.
• Ensures compliance with ADI’s language, policies, communications style guidelines, editing and publications authorization process (required).
• Skilled at organization and multitasking, you can successfully handle competing priorities and deadlines (required).
• Supporter Engagement culture: strong verbal and written communication skills, you can create a friendly, welcoming approach, for supporters with their donations and advocacy.
• Oversight and Management of staff and supporter relations (required):

o Create friendly, positive, service-oriented approach to help supporters donate and advocate for animals.

o Diligent processing/handling of donations, acknowledgements, correspondence, phone calls.

o Integrity and confidentiality in the handling of sensitive and confidential information

o Integrity of financial records with finance database; liaison with Chief Financial Officer.

• You are reliable, able to work both independently and collaboratively.

About Us:

ADI is Great Nonprofits Top-rated; Charity Navigator 4-star. Operating from London, Los Angeles, Bogota and South Africa. Exposes animal suffering and works for legal protection; replacement of animals used in research; ending the suffering of animals in entertainment; movies, advertising, circuses, sport. Wildlife trade, environment. Once animal circuses are banned ADI helps governments with implementation and relocation of the survivors to ADI Wildlife Sanctuary, South Africa: ADI has featured in CBS 60 Minutes, Animal Planet Discovery features and made award-winning documentary, Lion Ark (broadcast in over 40 countries).

ADI internal policy:

ADI is dedicated to ending the suffering of animals and works for their legal protection. We expect all employees and volunteers to share this commitment, and a plant-based lifestyle is preferred. ADI is also committed to equal opportunities and welcomes applications from all, regardless of background, age, ethnicity, religion, sexual orientation, physical ability or other.

We have an exciting opportunity for 2 x Children and Young People Domestic Abuse Practitioners to join New Era working in Staffordshire. The position is 37.5 hours a week on a Permanent Contract with the Safe Accommodation Team.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

These roles are based in Staffordshire (we have an office in Stafford or Stoke). You will work directly with children and young people across the area; with hybrid working an option after the 6 month probationary period.

As a CYP DA Practitioner you will be:

• Working directly and indirectly with children and young people
• Delivering services mostly through education establishments
• Working within a wider DA service for the whole family approach

You will need:

• Good communication skills
• An ability to engage, build rapport and motivate young people
• Good understanding of domestic abuse and its impact on young people

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About Cosmic
Cosmic is a small but mighty children’s charity dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, and pioneering research. We also deliver our own emotional and practical family support services - making a real difference for children and families when they need it most.
As part of our close partnership with our NHS colleagues, you will join a team working at the heart of two world-class children’s and neonatal services, helping Cosmic to make a real difference for families during their most difficult moments.

The Role
This role will take day-to-day ownership of key operational processes across Cosmic’s NICU and PICU support, ensuring smooth delivery, strong relationships across hospital teams, and the continual improvement of internal systems.

The Operations Executive plays a central role in keeping Cosmic running smoothly across both hospital sites and Cosmic HQ. This is a hands-on and varied position, combining operational coordination, ownership of key processes, and direct support to Cosmic’s Senior Leadership Team. This role will be pivotal in connecting Cosmic with the families we support and our NHS units across both hospital sites, by supporting our service delivery and fostering continuous engagement.
You will be responsible for maintaining high operational standards across our service delivery programmes, ensuring our units are well-stocked and supported, coordinating fulfilment activities, improving our internal systems, and helping strengthen Cosmic’s visibility within the hospitals.
This is an excellent opportunity for someone organised, proactive and compassionate, who enjoys taking ownership and making things work well for others.

Key Responsibilities

1. Operational Coordination Across PICU and NICU
• Act as a consistent and trusted operational contact for unit staff across St Mary’s and Queen Charlotte’s.
• Enhance Cosmic’s visibility in the units, ensuring noticeboards, communications and information materials are up to date and on brand.
• Lead end-to-end coordination of operational tasks across both sites, ensuring high standards and reliable follow-through.

2. Nutri-Care Campaign  
• Coordinate Nutri-Care food deliveries to Cosmic HQ and our units.
• Distribute food items to NICU and PICU units at St. Mary’s Hospital and NICU at Queen Charlotte’s.
• Oversee stock storage at St Mary’s, Cosmic House, and Queen Charlotte’s, maintaining clear logs and ensuring resources never run low.
• Review family and staff feedback from the Nutri-Care surveys and share themes with the Service Delivery Manager to support service improvement.

3. NICU Welcome Bags & Corporate Volunteering
• Take ownership of stock levels for NICU Welcome Bags across both units, ensuring they are always ready for families.
• Work with NICU teams to develop practical solutions that ensure every family receives a Welcome Bag within 24 hours of arrival on the units, monitoring consistency and resolving any barriers.
• Prepare materials and coordinate logistics for corporate volunteer packing sessions, acting as the Cosmic lead on the day.

4. Stock & Supplies Management 
• Maintain regular routines to check, restock and record Cosmic items on PICU and NICU units.
• Oversee stock of cereals, tea, coffee and other essential items that support families and staff.
• Maintain accurate inventory logs and recommend improvements to stock processes.

5. Office & Systems Management
• Manage routine supplier relationships and monitor service standards.
• Process and code invoices for approval and support compliance tasks such as health and safety checks, first aid and fire safety.
• Maintain organised shared drives and digital filing systems, ensuring they are up to date and easy to navigate.
• Ensure all Cosmic office equipment is functional and well-maintained.
• Coordinating diary bookings and logistics for meetings, events, and training.
• Overseeing health and safety compliance (first aid, fire safety checks).
• Support onboarding and leaver processes for new staff and volunteers.
• Manage Cosmic’s relationship with the NHS Post Room, overseeing all incoming and outgoing mail.
• Coordinate logistics for meetings, events and staff activities, ensuring information flows efficiently.

6. Support to the Senior Leadership Team
• Provide high-quality executive support including diary management, meeting coordination and travel arrangements.
• Prepare briefing and meeting notes, collate information for internal or trustee papers, and support follow-up on key actions.
• Undertake small operational projects or research tasks with minimal supervision.

7. Continuous Improvement
• Identify opportunities to improve operational efficiency, stock processes and internal systems across the charity.
• Recommend changes to the CEO, COO and support implementation.
• Champion consistency and high standards across Cosmic’s operations.

Why You’ll Love Working with Us

At Cosmic, we’re a small team with a big heart. Every day, we’re privileged to support families and NHS staff when they need it most - often during the most difficult and vulnerable moments of their lives. This role offers the opportunity to be a vital part of that support, making a tangible difference where it truly matters.

• 27 days’ annual leave (pro rata for part-time staff) plus public Bank Holidays.
• £200 professional development budget annually
• Employee Assistance Programme 
• Flexible hours. Core office hours 10am – 4pm

To be considered for this role, please answer the screening questions in full.
 

Role Description

The Funding and Insights Officer supports the Head of Funding and Partnerships (HFP) in delivering HACT’s fundraising and income generation objectives in line with the organisation’s business strategy. This role focuses on identifying new business and funding opportunities, conducting market, sector and competitor research, and generating actionable insights to support HACT’s marketing, customer engagement, and income generation strategies.

The postholder will play a key role in shaping HACT’s understanding of the external environment, including trends in housing, social impact, and innovation. Reporting to the HFP, they will contribute to fundraising applications to trusts, foundations, and corporates, support the services team in developing compelling and proposals for HACT’s research and consultancy work, and carry out desk-based market research to inform the activities of the marketing and customer teams.

The role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while prioritising effectively to meet deadlines.

Responsibilities

Key responsibilities include:

• Conduct market, sector and competitor research to identify trends, opportunities, and risks relevant to HACT’s programmes and services
• Produce intelligence reports and briefings to inform marketing campaigns, customer outreach, and strategic planning
• Identify and assess potential funders, partners, and clients aligned with HACT’s mission and services
• Support the HFP in preparing proposals, funding applications, and sponsorship pitches
• Support the HFP to produce compelling performance and evaluation reports for funders and other donors
• Maintain and update a bank of proposal templates and sector insights
• Support the services team in the development of professionally written proposals
• Collaborate with marketing and customer teams to target organisations and contacts for campaigns
• Use CRM systems to track business development activities, monitor proposal and funding application progress, and report key metrics
• Maintain accurate records of engagement, income, and pipeline development

Required skills

Essential skills and experience

• Experience securing new funding opportunities or partnerships (commercial or charitable)
• Strong written communication skills with the ability to produce persuasive content
• Proficient in using research tools and databases (e.g. Charity Commission, Companies House)
• Ability to synthesise complex information into actionable insights
• Strong relationship-building and collaboration skills across teams
• Excellent time management and prioritisation

Desirable skills and experience

• Experience of measuring and reporting on project impacts
• Familiarity with CRM systems and data tracking
• Understanding of marketing and customer engagement strategies
• Knowledge of the UK social housing sector either professionally or through lived experience

Job accountabilities

• Support the HFP in delivering strategic growth and income targets
• Maintain a pipeline of opportunities and sector intelligence
• Collaborate across teams to ensure alignment of business development activities
• Produce high-quality proposals and insights that support HACT’s professional services, customer and marketing teams
• Actively model HACT’s values and behaviours by consistently demonstrating collaborative, supportive and respectful working with internal and external stakeholders and contribute to an inclusive and respectful culture

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.

About HACT

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skillls and experience meet the key skills points in the job description.

Interviews expected to take place the week commencing the mid-December.

Wildlife Fundraiser

No experience necessary!

Ready for a Role that’s Rewarding, Challenging - and Never Dull? Are you passionate about nature? Do you have the confidence to strike up conversations with strangers and inspire them to take action?

If you're looking for a job that’s meaningful, dynamic, and gives you a story to tell every single day - this might be exactly what you’re looking for.

If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!

We are currently recruiting for Fundraisers in Weston-Super-Mare. Please only apply if you are within 10 miles of this location or surrounding towns.

Position: Wildlife Fundraiser Weston-super-Mare

Ref: DEC20258357

Location: Weston-super-Mare

Salary: £25,847.00 - £27,549.00 per annum

Contract: Permanent

Closing Date: Sun, 4th Jan 2026. We reserve the right to close this recruitment at any stage once we have made a hire.

The Role

This is not your average 9-5.

Each day you’ll:

• Use your company van (with fuel and parking covered) to travel to venues in your area.
• Set up an eye-catching, informative fundraising stand.
• Engage members of the public in meaningful conversations about conservation.
• Inspire them to become members through regular direct debit support.

You’ll be a visible, passionate ambassador for nature - often outdoors, often on your feet, and often outside your comfort zone. This role takes grit, resilience, and the ability to bounce back after a tough day. But for those who thrive on purpose and people, it can be deeply fulfilling.

We’ll Set You Up for Success

• Full training provided - no wildlife knowledge needed!
• Salary-based role (not commission-based) with set income stability.
• Company van included for business use, with all expenses covered.
• Generous 34 days annual leave (incl. bank holidays), plus sabbatical opportunities

What do current employees say about this fantastic position?

‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee

But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.

About You

What we need from you:

• A passion for people and a belief in the power of conservation (we’ll teach you the rest!)
• Resilience: the ability to face rejection and keep going with positivity.
• Confidence speaking to strangers and working towards clear targets.
• A full UK driving licence.
• Availability to work 3 out of 4 weekends in any given month.
• Willingness to travel up to an hour from home each way every day.
• Comfortable working outdoors and often alone.
• Fundraising, sales, or customer service experience.

Induction and training provided at RSPB HQ, Sandy, Bedfordshire (travel and accommodation is covered).

Please note, you will be required to travel to the HQ in Sandy, Bedfordshire during your induction. For a full list of induction dates please refer to the attached recruitment pack. We will cover all associated costs for travel and accommodation. Full training and support will be provided.

If you’re looking for more than just a job - something that challenges you, inspires you, and lets you make a real-world impact - apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'. Please use the cover letter section in the application form to tell us why you are best suited for this role.

Additional information

We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor once you click to apply.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation

Wildlife Fundraiser

No experience necessary!

Make a difference this summer!

Are you passionate about nature and confident talking to people? Looking for a rewarding seasonal role where every day feels different?

Join the Fundraising Team in the Bridlington area, where you’ll help inspire public support for nature.

This could be an ideal opportunity for students or those seeking recurring seasonal work.

Please apply only if you live within 10 miles of Bridlington or surrounding towns. Each day you can expect to be travelling to surrounding towns and events.

Position: Wildlife Fundraiser Bridlington Area (Fixed Term)

Ref: DEC20258336

Location: Flexible within the Bridlington area

Salary: £25,847.00 - £27,549.00 per annum

Contract: Fixed Term until the end of August/Early September 2026

Closing Date: Sat, 3rd Jan 2026. We reserve the right to close this recruitment at any stage once we have made a hire.

About the Role

This isn’t a desk job - it’s all about people.

Each day, you’ll:

• Travel to local venues using a company van (fuel and parking covered; average travel time up to one hour each way).
• Set up engaging and eye-catching fundraising stands.
• Chat with the public about nature and the RSPB’s mission.
• Inspire people to support us through regular giving.

You’ll spend your days outdoors, meeting new people, and making a tangible impact for wildlife. It takes confidence and resilience - but it’s incredibly rewarding.

What We Offer:

• Full training provided - no wildlife knowledge required.
• Stable salary (not commission-based).
• Company van for business use (all fuel and expenses covered).
• 34 days annual leave (including bank holidays, pro rata).
• Flexible working options - 3, 4 or 5 days per week.
• Supportive, inclusive team culture.
• Potential opportunity to return each summer.

What We Need from You:

• Passion for people and conservation.
• Confidence engaging with members of the public.
• Resilience and positivity when faced with challenges.
• Comfortable working outdoors and independently.
• A full UK driving licence.
• Willingness to travel on average up to one hour each way from home.
• Fundraising, sales or customer service experience (desirable).
• Availability to work 3 out of 4 weekends per month.

Additional Information

• Fixed-term, until early September 2026 with the potential to return each year.
• Start date: February/March 2026
• Induction and training provided at RSPB HQ, Sandy, Bedfordshire (travel and accommodation covered).
• Active fundraising season runs April to September.
• We may close early if sufficient applications are received.

How to Apply:

Please upload your CV and complete a short online application form.

Use the cover letter section to tell us why you’re the perfect fit for this role.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.

The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.

Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected.

Please note: This role is being advertised by NFP People on behalf of the organisation.

#INDNFP