Digital communications and marketing officer jobs

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Senior Lead - Acquisition and Digital Fundraising, you will be instrumental in delivering on three of our four core strategic priorities:

1. Build Regular Giving – laying the foundation for higher long-term value and stronger ROI across acquisition channels.
2. Drive All Donors to Legacy – recruiting quality donors who have the potential value to feed into legacy and long-term giving goals.
3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital acquisition within a cohesive fundraising strategy

The Senior Lead - Acquisition & Digital Fundraising role is responsible for delivering Operation Smile UK’s strategic individual giving acquisition programme. This role is key to driving income growth and expanding our supporter base across multiple channels, including digital, DRTV, dialogue fundraising and print.

You will lead the strategy, planning, delivery and evaluation of acquisition campaigns, including the onboarding process, with full accountability for managing significant budgets, agency partnerships and performance metrics. This is a senior, hands-on role suited to an experienced acquisition fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the multi-channel acquisition strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across direct dialogue, digital, DRTV, and print channels.
• Lead on the planning and delivery of the onboarding process for all new recruits.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing channels and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for acquisition budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, CPA, and long-term value across all acquisition channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short-term and long-term channel performance evaluation.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the acquisition programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Deliver and optimise the onboarding and conversion programme for new donors.
• Develop CRO strategies and implement with support from the Communications team, whilst supporting the enhancement of web development
• Ensure consistent campaign integration across touchpoints and maximise thematic/creative cohesion, working in collaboration with the Senior Communications Manager to lead and develop the creative and content strategy for acquisition.
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person Specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving or fundraising acquisition roles.
• Proven success delivering multi-channel acquisition campaigns with strong ROI.
• Experience managing external agencies and suppliers to high-performance standards.
• Strong background in digital fundraising and paid media.
• Demonstrated experience managing and reporting on substantial acquisition budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 23rd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Are you a dog-loving marketing professional who has experience of building communications plans for regional audiences?
We’re looking for a Regional Marketing Manager to shape and deliver a regional, audience centric marketing strategy to promote our rehoming centres in the South East of England, to expand local awareness of our brand, drive engagement from local communities and encourage more people to adopt a dog.

What does this role do?
As Regional Marketing Manager, you will:

• develop a strong knowledge of our audiences in South East England, understanding the areas local to our rehoming centres. Translating this knowledge and insight into bespoke, targeted activity for the audience, you will be responsible for driving awareness of the brand in the region,
• work with other teams within Marketing and Communications to translate organisational strategy into regional plans. Working with local rehoming centres, you will be responsible for understanding the regional perspective, and presenting suitable alternatives or solutions where necessary,
• plan and deliver 360 marketing plans across paid, owned and earned channels, ensuring they are on brand tonally and visually, relevant to the region and ensuring they meet key objectives and targets,
• lead and motivate a small team of Regional Campaigns Officers based in the region providing development, mentorship and guidance to deliver regional activity that meets both organisational, and region specific objectives,
• build a strong working relationship with both London based and rehoming centre based teams.

Please note, this role will be hybrid between home and any of our rehoming centres in the South East of England, including Basildon, Canterbury, Harefield, Shoreham-by-Sea or Salisbury. It will involve significant travel across the region, as well as the need to work from the London office occasionally.

First stage interviews for this role are provisionally scheduled for 1st and 2nd April 2026, with second stage interviews on 9th and 10th April 2026, on Teams. This role is being offered as a fixed term contact until October 2027.

Could this be you?
To be successful in this role, you’ll need significant experience across the communications mix, and leading, planning and delivering end-to-end communications campaigns, with a strong understanding of how these campaigns align with a wider strategy. You’ll have experience of working in PR, social media, audience insights and project management methodologies. You’ll need excellent communication skills, and ability to build strong relationships, as we’re looking for someone who can work closely with our rehoming centre teams and marketing colleagues alike. As this is a new role, we’d like to hear from candidates who are keen to shape something new, and enjoy working proactively to drive exciting new projects forward. 

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

This role represents an opportunity to make a real difference to anti-poverty work at QSA and in the UK more broadly. Communications are increasingly central to developing our impact, and our intention is to generate more high quality, moving content that showcases:

• The deep impact of the support provided by QSA to people living on a low income or experiencing homelessness. Our services are created to fill ‘niches’ – the support people tell us that they need and is not being provided elsewhere. We aim to help people find dignity, comfort, connection and peace.

• The support provided by 4in10, London’s child poverty network hosted by QSA, and the impact of its collective action.

• Our campaigning and research work – and the changes it can bring about in policy and practice, with the goal of reducing poverty and alleviating its effects.

You will be helping thousands of people to access QSA’s life-changing services; to find resonance and community in our communications; to support life-changing anti-poverty work; to get involved in campaigns that move the needle; and more.

At QSA our values guide us to deliver services with compassion and dignity, and they also guide us in our workplace. Our small team is mutually supportive, conscientious and deeply committed to the aims of our work.

This role will involve building relationships with an extremely broad range of people, with a very strong focus on the people who participate in our services. An ethical storytelling approach is at the heart of QSA’s communications. Putting this into practice will involve bringing stories forward in deep collaboration with storytellers; with empathy, integrity, authenticity, and a commitment to amplifying voices that can go unheard. We want people to feel in control of how their stories are shared, as much as we want people to be moved by content that engages and inspires.

The communications officer role also involves many of the ‘bread and butter’ tasks of an effective communications function: content production, analytics, social media management and so on. We are currently in the midst of a full-scale overhaul of the QSA website.

More important than coming with experience in every part of these duties, however, is a curiosity and enthusiasm to learn and take on healthy challenges (in which we aim to give you the support you need); as well as a flair for getting to the heart of the story – not only in the content itself, but also in understanding the bigger picture of our communications and our direction of travel together.

Purpose of role

To develop the communications output of QSA across all platforms, supporting delivery of the aims of QSA’s organisational and fundraising & communications strategies. To centre QSA’s communications work in an ethical storytelling approach.

Duties & responsibilities

1. To contribute to a plan and timetable for QSA’s communications work. 
2. To uphold clear protocols on how we gather and share stories and impact, to hold ourselves to the highest standards around ethics and wellbeing.
3. To work in the community and across all QSA’s services, to get to know the people who access them, sensitively inviting people to share their stories or consent to photos. 
4. To compile and share ethical and compelling storytelling content across a range of media. 
5. To co-manage all of QSA’s communications platforms including social media (including community management), email marketing and website. 
6. To generate and publish regular digital communications and fundraising content (including video, audio and copy), across our owned and shared platforms, and printed materials. 
7. To pull together content into regular email briefings for QSA’s supporters and donors. 
8. To provide communications support to the wider QSA team. 
9. To engage with other QSA teams about website content, being responsible for adding in this content, liaising with our web agency as required.
10. To follow a GEO-first approach to QSA’s web development, to promote growth in traffic and engagement. 
11. To actively drive growth and engagement across QSA’s social media, website and email marketing. 
12. To work within QSA brand guidelines to provide recognisable and reliable content, while also keeping content fresh and engaging.
13. To work with third party suppliers or freelancers as required, eg. for graphic design or other communications assets.
14. To undertake event marketing of QSA’s fundraising events. 
15. To track analytics to evaluate the impact of the content we produce and promote across all our platforms. 
16. To plan and create content for individual giving campaigns and digital fundraising. 
17. To maintain an up-to-date awareness of best and emerging practice in non-profit communications, and to share new ideas for growth. 
18. To work within, and actively promote, the policies and procedures of QSA. 
19. Any other duties, as appropriate to the role, as agreed by the QSA director. 

Person specification

Experience 

1. Experience of working for or volunteering for a charity, especially if UK-based and community focussed, is highly desirable. 
2. Experience of communications work, in a paid or voluntary capacity, is highly desirable. 

Ability 

1. Excellent people-facing skills, able to confidently build rapport with people, and sensitively approach difficult topics.
2. Ability to build collaborative working relationships across a wide range of people, including team members, colleagues, and QSA donors.
3. Ability to confidently produce and share content online, such as stories, images, videos. 
4. Ability to produce engaging content for social media platforms, email marketing and web.
5. Ability to track and understand digital marketing analytics. 
6. Ability to be flexible and adapt and respond to new challenges/opportunities while maintaining attention to detail. 

Knowledge 

1. Knowledge of social media platforms and their different audiences, and how to tailor content appropriate to each.
2. Knowledge of poverty on families, households and communities in the UK and an understanding of/empathy for the impact of living on a low income.

Other 

1. Curiosity and enthusiasm for digital and offline communications.
2. Commitment to and understanding of equity, diversity and inclusion in the workplace. 
3. A willingness to work within a Quaker ethos, as per the mission of QSA.

N.B. Please refer to the attached job pack for full details of this role.

Thank you for your interest.

This role is vital to the growth of our charity and represents an exciting opportunity for the right candidate to join our small but dynamic team.

You will work closely with the Director of Fundraising and Events Manager on events, corporate, trusts and foundations, community, and individual fundraising efforts.

This is a fantastic opportunity to gain valuable experience in a fast-paced fundraising environment. 

The successful candidate will be motivated to improve life for autistic people - joining a team that is passionate about delivering impact. They will be a strong advocate for ensuring that all opinions are heard and respected and will have the ability to communicate with people of all backgrounds and with different communication styles and support needs.

Main duties and responsibilities

As Fundraising Officer, you will:

• Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders. 
• Create marketing materials, including content for social media and our website. 
• Work with the Director of Fundraising and Events Manager, to deliver a series of high-quality, high-profile fundraising events, including assisting with logistics and supporter engagement. 
• Take initiative to explore new areas of fundraising and contribute to innovation. 
• Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work. 
• Provide administrative support to the fundraising team, including sending fundraising packs, processing donations and fulfilling orders from our e-shop. 
• Respond to supporter queries via phone, email, and web with professionalism and empathy. 
• Maintain accurate supporter data in the CRM (Customer Relationship Management) system. 
• Create quarterly Gift Aid claims reports via the CRM system and liaise with the finance team to ensure timely submission to HMRC.
• Prepare thank-you letters, certificates, and merchandise to support fundraisers and events. 
• Manage incoming post for fundraising and donors, process Gift Aid declarations, and maintain stock levels for shop and event materials. 
• Produce monthly reports on income, donor activity, and progress against target. 

Person specification (who are we looking for?)

Essential

Qualifications

• While there are no specific essential qualifications, the successful candidate will need to demonstrate a good standard of numeracy and literacy and proficiency in MS Office Suite.

Experience

• Knowledge of and/or personal interest in autism and current issues relating to autism and community preferences.
• At least one year’s experience in a similar role within a charity or nonprofit organisation.
• Experience in using CRM (Customer Relationship Management) systems.
• Track record of managing multiple tasks autonomously and meeting deadlines.
• Experience in building strong relationships, managing expectations and engaging confidently with a range of stakeholders.

Skills

• Organisational and administrative skills, including the ability to manage your own time and multiple priorities to achieve high-quality outcomes.
• Ability to maintain systems for data management and keep accurate records of fundraising activities and donor interactions.
• Confident communicator, able to explain ideas clearly in writing and in conversation.
• A reliable team player who can prioritise work effectively and manage tasks under pressure. 
• Good numeracy skills and the ability to work on simple budgets. 
• High level of accuracy and attention to detail.
• Ability to contribute to team discussions and work collaboratively with colleagues.
• Demonstrate an awareness of, and commitment to, inclusion, equality, and diversity.
• A good working knowledge of MS Office 365 and ability and willingness to learn new IT systems (with support/training where needed).

Desirable (please still apply even if you do not have these)

Experience

• Knowledge of data protection and General Data Protection Regulation (GDPR) compliance for handling donor information. 
• Experience of process mapping and CRM migration projects.
• Experience of digital content creation and donor engagement.
• Experience of remote and/or hybrid working.

Skills

• Able to apply basic marketing skills across different channels, such as emails, social media posts, or printed materials.
• A proactive learner with a passion for exploring new areas of fundraising and developing professionally. 

We are aware that the skills required for this role may be interpreted differently by different people. Our selection process will focus on the desired outcomes, and we are open to different ways of achieving them.

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has strengthened collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an ambitious £5m appeal ahead, Acorns is continuing to invest in the systems, insight and stewardship that will deepen relationships with supporters and grow long-term income.

Acorns is now seeking a Donor Experience Manager to play a key role in delivering an exceptional supporter experience across the fundraising directorate. Reporting to the Head of Donor Experience, the Donor Experience Manager will lead the delivery of engaging, insight-led donor journeys across multiple fundraising channels.

You will work closely with fundraising, marketing and care teams to ensure that every supporter interaction – from initial engagement through to long-term stewardship – is consistent, personalised and meaningful. Through effective stewardship, compelling communications and strong operational delivery, you will help strengthen supporter relationships and drive long-term retention.

The role will also oversee supporter care operations, ensuring high standards in donation processing, thanking, pledge management and supporter communications. Using CRM data (Donorfy), supporter feedback and insight, you will continuously refine stewardship activity and donor journeys to improve engagement and lifetime value.

As Donor Experience Manager, you will:

• Line manage and develop the Donor Experience Officer, ensuring high standards of supporter care and operational delivery
• Design and deliver multi-channel donor journeys that strengthen engagement, retention and supporter lifetime value
• Manage the annual fundraising communications plan and identify meaningful stewardship opportunities across fundraising activity
• Develop and maintain a central fundraising content library including case studies, stories and impact materials
• Work with fundraising, marketing and care teams to produce compelling supporter communications and impact reports
• Support bespoke stewardship and recognition activity for major donors and high-value supporters
• Champion digital engagement, automation and personalisation across supporter communications
• Lead supporter satisfaction surveys and use insight to continuously improve donor journeys
• Oversee supporter care processes including donation processing, thanking, pledge tracking and supporter enquiries
• Use CRM data (Donorfy) and insight to monitor engagement, retention and supporter behaviour and inform fundraising activity
• Support the delivery of supporter events and contribute to financial monitoring and campaign reporting.

About you

You will bring a strong commitment to excellent supporter care and a passion for delivering meaningful donor experiences.

Organised, collaborative and creative, you will be confident working across teams to deliver engaging stewardship activity while maintaining high operational standards.

Essential skills and experience include:

• Excellent written and verbal communication skills, with experience producing engaging supporter communications
• Experience planning and managing projects or complex workloads across multiple stakeholders
• A strong commitment to delivering outstanding supporter care
• Experience working within a fundraising or supporter-focused team
• Understanding of donor motivation, stewardship and supporter retention
• Experience using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or similar
• Strong organisational skills and attention to detail
• Ability to build collaborative relationships and work effectively across teams
• An analytical mindset with the ability to use insight and feedback to improve supporter engagement.

Employee benefits

Benefits include:

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

Senior Direct Marketing Officer - Acquisition

 

As Senior Direct Marketing Officer, you will operate with a level of autonomy, build excellent agency relationships and deliver outstanding fundraising campaigns to achieve ambitious income targets. A focus on results will be vital but how these are achieved will also form a large part of the role; considering the non-financial measures of quality in addition to more traditional measures of success.

Working with internal teams and external suppliers, you will deliver direct marketing activity across a range of channels and media. You will lead paid media campaigns that drive donations and prize-led support, implementing the associated programmes and products. You will also deliver large-scale projects that strengthen the long-term success of campaigns, while delivering exceptional fundraising activity to achieve ambitious income targets.

In addition to this, you will be responsible for line managing the Acquisition Direct Marketing Executive who will support the Direct Marketing Acquisition team in achieving their targets.

 

Key Responsibilities:

Campaign Management

· Plan, manage and deliver our Weekly Lottery and Value Exchange campaigns; ensuring they are in market on time, on budget and on brand across a range of channels and media.

· Manage projects that will improve the long-term success of campaigns.

· Deliver motivational fundraiser training and develop engaging fundraiser materials with agency stakeholders to ensure high-quality fundraising.

· Ensure compliance and adherence to regulation and codes of practice is considered in all campaign activity, for example through fundraiser monitoring and engagement activities.

· Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible.

· Continuous improvement through test and learn principles across all activity.

· Work collaboratively across the charity to deliver and amplify Individual Giving and wider organisational campaigns, maximising impact and income.

· Development of compelling communications and materials to support all activities.

People management

· Management and development of the Acquisition Direct Marketing Executive.

· Ensure direct report has clear, SMART objectives and a development plan in place.

· Complete routine 1-1 meetings and annual appraisals.

· Ensure direct report has goals and a development plan written up which are routinely reviewed.

· Agency relationship management across a variety of partners and suppliers, from building relationships and negotiating, to routine performance reviews.

Planning and budgeting

· Input to annual planning and development of individual giving campaigns.

· Compilation of detailed income and expenditure campaign budgets.

· Work with Direct Marketing Acquisition Manager (Direct Response) in developing the Acquisition programme and strategy.

· Input to quarterly forecasting and regular reporting across a range of financial and non-financial KPIs.

Finance and reporting

· Ensure daily campaign tracking and reporting.

· Routine end of campaign reviews and analysis.

· Ongoing reporting on long-term success measures, such as attrition and ROI.

· Invoice reconciliation and processing for timely payment.

· Non-financial KPI trend reporting, such as opt-out/in rates and quality scoring.

Knowledge, skills and experience needed:

· Reporting and ability to understand complex data sets

· Understanding of compliance in fundraising.

· Campaign management.

· Briefing and working with external suppliers.

· Direct marketing across a range of media and routes to market.

· Copy writing and proof reading.

· Proven track record of meeting or exceeding financial and non-financial targets.

· Good organisational skills and the ability to prioritise workload.

· Focus on results and continuous improvement.

· Excellent attention to detail.

· Good written and verbal communication skills and the confidence to communicate with people of all levels.

· Agency management skills.

· Strong team player and self-motivator.

· Flexibility to work some unsocial hours and willingness to travel independently.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £37,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 22nd March 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

As Individual Giving Officer, you will plan and deliver compelling campaigns to engage with and drive action from existing supporters. 

You will work on a range of products in this crucial income stream including regular giving, cash and lottery. 

This is an exciting time for the Individual Giving team and as a vital member of our team, you’ll work to maximise the return on investment made by Maggie’s in this area and achieve significant growth in revenue income - ultimately to bring Maggie’s cancer care to everyone who needs us.

Please note that interviews will take place w/c 30th March in our Hammersmith office.

Please see the attached job description for further details

High Trees are seeking a new team member to provide communications and engagement support to the organisation. You will be joining us at an exciting time as High Trees continues to grow the reach and scale of our reach and impact. This is an exciting opportunity for a creative and proactive individual to work within a small, collaborative and dynamic team in a communications role. You will be passionate about ensuring that the voices of the communities that we work with remain at the heart of what we do and how we do it.

This role is central to supporting the Senior Communications Officer in the day-to-day running of their service. You will be responsible for producing impactful marketing and communications content, providing coordination support for events and activities, and doing outreach to ensure local communities are aware of our services. You will also be proactive, keeping abreast of developments and opportunities in the sector to raise the profile of our work. You will be highly organised and detail-focused, a compelling communicator, and confident to take initiative.

Collaboration with colleagues is an essential part of this role and you will enjoy working with others and be a valued partner, peer and colleague. You will need to be highly responsive to the needs of colleagues, service users, partners, and be able to provide practical solutions for a range of situations. This is an entry-level post, and you will be encouraged and supported to grow and develop your skills and expertise in Communications.

Employee benefits 

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days) 

• Enhanced maternity/paternity/adoption leave after 2 years’ service 

• Save money off a new bike with the Cycle to Work scheme 

• Up to 7% contribution to the staff pension scheme 

• 24/7 Employee Support Line 

• Clear pay structure with yearly increments (based on performance) 

• Annual Staff away day 

• Premium eye-care vouchers through Specsavers and season ticket loans 

• Regular team lunches and generous supplies of office breakfast and snacks! 

Cross-Channel Marketing Officer

We are looking for an enthusiastic and motivated individual to join the Communications team.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: CE393 Cross-Channel Marketing Officer

Location: Homebased, UK. However occasional travel will be required as part of this role, this may include team meetings or other work-related meetings

Hours: 35 hours per week

Salary: Circa £30,000 (inner London weighting £3,950 per annum or outer London weighting £2,457.00 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 22 March 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 30 March 2026

The Role

Reporting to the Cross-Channel Marketing Manager, the Cross-Channel Marketing Officer will design and deliver digital communication strategies across email and SMS, helping to maximise supporter engagement, retention, loyalty and income. This role will play a vital part in building seamless supporter and customer journeys that strengthen relationships, enhance experiences, and deliver measurable results.

Key responsibilities include:

• Plan, implement, and deliver targeted email and SMS campaigns and automated journeys to maximise income, steward events, provide beneficiary support, inspire actions, and increase retention.
• Creating, editing and optimising digital communications.
• Supporting colleagues by providing training, sharing best practice, and offering expert advice.
• Ensuring digital communications are aligned across all online and offline touchpoints.
• Monitoring and reporting on campaign performance using analytics tools, providing insights and recommendations for continuous optimisation.
• Staying up to date with digital marketing practices, sector trends and competitor activity, using insights to enhance campaign effectiveness.
• Working closely with the Cross-Channel Marketing Manager and key stakeholders to ensure consistent messaging and impactful content creation.
• Continuously testing and refining journeys, content and engagement strategies to improve supporter and customer experience and increase lifetime value.

This role requires some travel for team away days. Candidates must be able to demonstrate how they can meet this requirement of the role.

About You

You will have experience of:

• Testing, optimisation, and automation to improve communications effectiveness.
• Using AI tools to enhance customer engagement, such as content generation, predictive analytics, or automation.
• Using an email platform. Desirable experience using Dot Digital.
• Using analytics tools and analysing data to inform decision-making.
• Evaluating the successes and providing recommendations of email, SMS and paid digital campaigns using Google Analytics and social media monitoring tools.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work.

You may also have experience in areas such as Communications, Direct Marketing, Digital Marketing, Marketing and Engagement, Communications and Engagement, Digital Engagement, Communications Officer, Direct Marketing Officer, Digital Marketing Officer, Marketing and Engagement Officer, Communications and Engagement Officer, Digital Engagement Officer. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Product Marketing Coordinator

This role is critical in ensuring Dot Dot Dot’s property offer meets market demand, business needs, and our social mission.

You will manage key parts of the property product lifecycle - from defining value propositions and preparing properties for launch, through to marketing, viewings, and quality control. Working closely with Marketing and Services teams, you’ll help ensure our properties are well‑positioned, well‑presented, and successfully filled.

This is a varied, hands‑on role combining strategic thinking with operational delivery, and desk‑based work with regular visits to properties. You’ll be supported in role by our senior marketing coordinator and head of marketing and business development.

The fundamentals of the role

Marketing and sales enablement

• Develop property messaging, value propositions, and supporting materials.
• Ensure each property has strong visual assets, including photography, video, and written content.
• Create and maintain property information sheets for internal and external use.
• Coordinate property‑related communications, including Mailchimp viewing emails and location‑based social media content.
• Work with the Marketing team to deliver campaigns, promotions, and go‑to‑market activity.

Viewings organisation and coordination

• Plan, schedule, and continuously improve the property viewings process.
• Supervise and support a small team of property viewing assistants (PVAs), including training, quality oversight, and timesheet approval.
• Ensure PVAs have accurate, up‑to‑date product information, sales guidance, and customer engagement support.
• Occasionally attend viewings to assess quality and gather feedback.

Go-to-market planning and execution

• Visit properties to understand condition, local context, and customer appeal.
• Support property launch planning, including pricing, audience targeting, and marketing tactics.
• Coordinate with Marketing to implement campaigns that attract high‑quality guardians.
• Track and report on the performance of property launches and viewings.
• Work cross‑functionally to ensure alignment between product, marketing, and service standards.

Product vision and positioning

• Support the definition and development of clear, compelling property value propositions.
• Ensure property products align with business objectives, customer needs, and market trends.
• Work with Marketing and Services to connect operational quality with external positioning.

Market and customer insight

• Research market needs, pricing, locations, and competitor activity.
• Develop and refine guardian personas to support effective targeting and communication.
• Share insights across the business to inform marketing, sales, and product decisions.
• Handle applicant information responsibly, ensuring personal data is recorded, stored and shared in line with GDPR requirements and Dot Dot Dot’s data protection policies.

Product lifecycle management

• Liaise with Services during property setup to ensure standards and product features are embedded from the outset.
• Oversee the property journey from setup through launch and occupation.
• Ensure properties are ready for viewings and occupancy through clear coordination and communication.

About you

You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:

• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful and proactive approach - the product marketing coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical.
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary in order to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Ability to translate operational detail into clear, compelling customer‑facing messaging.

You’ll have the opportunity to deepen your skills in:

• IT literacy - you should be willing to learn how to use our CRM, Salesforce, as well as Slack, Google Workspace and other digital platforms.
• Public speaking - learn how to confidently communicate our mission, values and standards internally.
• Professional development and self-awareness, supported by access to training such as customer service, brand and behavioural tools.
• Understanding property guardianship, including how it works in practice, how to explain it clearly, and how to respond to common questions or queries from applicants.

We are currently looking for a Membership Marketing Manager to join our Audience Insights team on a full time contract.

The Membership Marketing Manager is part of the Audience Insights & Engagement team within the larger Audiences Division.

This is a pivotal role for a commercially astute, data-driven marketer who is passionate about audience loyalty. You are adept at translating complex data (from CRM, GA4, etc.) into compelling communication strategies that maximise retention, drive recruitment, and deliver significant financial growth for the Southbank Centre. Your compelling communication skills and leadership will ensure effective briefing and collaboration across all internal and external teams. You will be instrumental in achieving our ambitious membership growth target.

Please download the attached Job Description for a full overview of this role's responsibilities. If you are viewing on a job board, please navigate to our webpage to find the original advert.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Location: Brooklands Museum, Brooklands Road, Weybridge KT13 0QN
Contract: Permanent - Full time
Salary: £28,000 per annum
 
Help tell the story of a place where people dared to drive fast, fly high and think differently
 
At Brooklands Museum, history isn’t just something we preserve - it’s something we bring to life every day.
 
From the roar of historic racing cars to the elegance of Concorde, Brooklands Museum in Weybridge, Surrey is a place of innovation, adventure and extraordinary stories. We’re looking for a creative Content and Digital Officer who can capture those moments and share them with audiences around the world through engaging digital storytelling.
 
If you love creating content, spotting great stories and turning experiences into compelling social media and digital campaigns, this could be the perfect role for you.
 
Join our Team as a Content and Digital Officer at Brooklands Museum!
 
Are you a creative digital storyteller who loves bringing places, people and history to life online?
 
Brooklands Museum is looking for a Content and Digital Officer to help share the extraordinary stories of the birthplace of British motorsport and aviation with audiences across the UK and beyond.
 
From capturing behind-the-scenes restoration work and iconic aircraft to creating engaging social media and digital campaigns, this role is at the heart of how we connect new audiences with Brooklands Museum. If you enjoy creating compelling content, spotting great stories and turning moments into engaging digital experiences, we’d love to hear from you.
 
Location: Brooklands Museum, Weybridge, Surrey
 
Hours: Permanent, full-time – 37.5 hours per week (Monday to Friday). Some evening, weekend and public holiday work is required to support events, with time off in lieu provided.
 
Salary: £28,000 per annum
 
Reports to: Head of PR, Marketing and Communications
 
What You’ll Do
 
As part of the Marketing and Communications team, you’ll play a key role in bringing the Brooklands story to life through creative digital content and storytelling across multiple platforms.
Your responsibilities will include:

• Creating engaging digital content including photography, short-form video and written storytelling to promote Brooklands Museum’s events, collections, experiences and people.
• Planning and producing social media content that captures the energy, heritage and unique atmosphere of Brooklands Museum, growing audiences and increasing engagement.
• Capturing behind-the-scenes moments across the Museum - from stories of our icons to restoration projects, historic aircraft to events, volunteers and learning programmes.
• Supporting the development and maintenance of the Museum’s website, ensuring content is accurate, engaging and aligned with the Brooklands Museum brand.
• Writing website articles, blogs and digital stories that highlight Brooklands’ history, innovations and exciting activities.
• Supporting the planning and delivery of engaging email communications including newsletters, event promotions and campaign updates.
• Working with teams across the Museum to uncover and share the stories that make Brooklands Museum unique.
• Supporting influencer collaborations and content creator visits that help expand Brooklands Museum’s reach to new audiences.
• Monitoring and reporting on digital and social media performance, helping identify opportunities to grow reach and engagement.
• Attending key Museum events to capture live content and share the excitement across digital channels.

 
Who You Are
 
You’re a creative and curious content creator who enjoys telling stories and connecting audiences with meaningful experiences.
You will have:

• Experience creating engaging digital content for social media platforms.
• Strong copywriting skills and a natural ability to tell compelling stories.
• Experience managing or contributing to social media channels and digital campaigns.
• Confidence using digital tools such as content management systems, social media scheduling tools or email marketing platforms (desirable).
• Experience using creative tools such as Canva, Adobe Creative Suite or similar design platforms (desirable).
• A proactive and organised approach with the ability to manage multiple projects and deadlines.
• A collaborative mindset and the confidence to work with colleagues across the organisation.
• An interest in museums, heritage, aviation, motoring or STEM subjects (desirable).

 
Why Join Us?

• Be part of a passionate team promoting one of the UK’s most unique heritage destinations.
• Work in a creative and varied environment where history, innovation and storytelling meet.
• Develop your skills in digital storytelling, social media and content creation within a high-profile visitor attraction.
• Help share the stories of Brooklands - from pioneering racing drivers to supersonic aircraft - with audiences locally, nationally and internationally.

 
If you’re a creative Content and Digital Officer with a passion for storytelling, social media and digital engagement, we’d love to hear from you.
 
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Advert

Senior Direct Marketing OfficerPermanent 35 hours per week £35, 100 per annum Home based (with regular team days at our office in London, approximately once per month) Benefits include but not limited to:

-Flexible working hours: 8-4, 9-5, 10-6 or in between (to be agreed with your manager)

-28 days holiday, excluding bank holidays and going up with length of service

-Enhanced maternity/paternity leave

-Employee pension - stakeholder pension scheme with company-matched employee contributions of up to 8%

-Free counselling service

-Opportunities to develop and widen your skills

-2 days of paid volunteering time per annum to support another part of the organisation

About us:

The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need. Young people in the UK are experiencing the most significant decline in well-being in over a generation. But we don't believe it's inevitable that children's lives are getting harder every year and have a plan to turn this around. Our Major Appeal is the most ambitious investment in early help and mental health support we've ever made. This role is your chance to help lead that change. Our Social Impact domain is built on shared values, diverse perspectives, and a flexible, people-first approach. We work as one team, building strong relationships across the organisation to drive meaningful change for children and young people. With trust, wellbeing, and collaboration at the heart of how we work, you'll join a culture that supports you to make a real and lasting difference, helping us move closer to our mission of improving the lives of children and young people. About the role: This role sits within our Social Impact Domain, and you'll be a key member of our National Mobilisation (Individual Giving) Team, as we head towards the public launch of our Major Appeal. You'll lead the development of communications across a range of channels, both online and offline, to help audiences better understand the challenges young people face. You'll take ownership of projects from start to finish and commission insight work that supports the creation of compelling, youth-centred campaigns. Through your efforts, you'll inspire people to contribute their time, money, and voice to fund more impact for children and young people. Key Skills and Competencies

The required skills and competencies for this role are:

-Direct response marketing - experience delivering campaigns designed to drive measurable action.

-Multi-channel communication - able to create and deliver content across digital and offline channels.

-Project management - confidently leads campaigns from planning through to delivery.

-Written & digital communication - produces clear, engaging copy and audience focused messaging.

-Collaboration & people skills - works effectively with colleagues and builds positive relationships.

-Data & digital marketing literacy - uses insight and digital tools to guide decisions and improve performance.

It would also be an advantage if you have any of the following skills and competencies:

-External stakeholder management - able to coordinate and maintain productive agency or partner relationships.

-Supporter journey / campaign experience - familiarity with engagement campaigns such as mid value, doordrop or legacy.

Closing date: Midnight on Monday 30th March

Interviews: Week commencing 6th April and will be taking place via Teams. The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation. In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details. AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.

Location: Hybrid - Remote working with travel required for events and meetings.
Reporting to: Director of Strategic Engagement
Key Relationships: PR Manager, Senior Communications Officer, Associate Director of Communications and Engagement, wider members of the Strategic Engagement division, member charities, external agencies and partners
Salary: £55,000 - £60,000 (£33-36,000 pro rata)
Hours: Part Time (3 days per week) 21hours 0.6 FTE
Contract Type: Part Time - Permanent
 
Benefits: 10% employers pension contribution (NEST) HSF Health cash Plan-covering employee partners and dependants under 18 28 days Annual Leave plus bank holidays and increases with length of service 2 hours weekly wellbeing time out Employee assistance program , offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling. Funded eye site test (Specsavers) Pay it forward days- 2 days volunteering Mindful Employer Perkbox and Reward Gateway – discount platforms
 
Overall Purpose
 
The PR and Marketing Lead plays a pivotal role in protecting and enhancing the NHS Charity sector’s brand reputation across media and digital channels and to reach our key audiences. As a senior member of the Strategic Engagement team, the postholder will help shape and deliver a compelling narrative about the role, need and impact of NHS charities, working with our NHS charity members to ensure our story is told in an emotive and engaging way.
 
Working closely with the Director of Strategic Engagement, the Associate Director of Communications, Communications Lead, PR Manager and the wider team, the postholder will provide strategic leadership across PR, digital content, brand messaging and storytelling. They will oversee forward planning of media moments, manage day-to-day PR operations, guide digital content strategy, and coordinate events and campaigns that raise the profile of the charity sector and deepen engagement with supporters, partners and members.
The role combines strategic oversight, hands-on content leadership, and team management to ensure coordinated, impactful communications that support our organisational goals.
 
Overall Objectives

• Protect and enhance the NHS charity sector brand and reputation across PR and digital channels.
• Lead a cohesive media and marketing strategy that tells compelling stories of the impact and need of NHS charities to priority audiences.
• Ensure brand messaging and visual identity remain consistent and effective across channels and across the organisation.
• Oversee the gathering and use of powerful case studies that demonstrate sector impact, to support PR and marketing activities, working closely with the wider strategic engagement team
• Manage the PR Manager and Senior Communications Officer to maximise reach, engagement, and influence.
• Guide forward planning of proactive media opportunities and digital content.
• Oversee campaigns, events and communications activities that support strategic priorities.
• Work closely with the Communications Lead to ensure a collaborative, high-performing communications function aligned to shared goals.

 
Key Responsibilities
 
The main duties and responsibilities of the role holder are as outlined below;
 
Media and Marketing Strategy

• Lead the strategic direction of PR, marketing and digital activity to support organisational priorities.
• Ensure an integrated approach across media, digital and brand, aligning messaging and creative.
• Coordinate with internal teams to develop forward plans for proactive media moments, using case studies, campaigns, thought leadership, reports and partnerships.
• Identify and mitigate risks that may impact reputation, coordinating responses with internal teams.

 
Brand and Messaging

• Oversee brand messaging and visual identity, collaborating with members to  galvanise engagement and reach and ensuring consistent application across all channels.
• Provide guidance to colleagues and external partners on tone of voice, key messages and visual standards.
• Ensure communications are inclusive, accessible and reflective of the communities we serve.

 
Storytelling and Content Leadership

• Oversee development of versatile, high-quality content including imagery, video, copy, and digital storytelling assets, working closely with the Communications Lead to take a strategic approach across audiences.
• Shape the forward content plan for digital channels, ensuring alignment with strategic priorities.
• Use data and insight to inform digital content strategy and continuous improvement.
• Lead and inspire the team to gather emotive case studies that bring to life the work and impact of NHS charities.

 
Media Operations

• Oversee a responsive, well-run press office managing enquiries, monitoring coverage and ensuring timely, high-quality responses.
• Support and guide the PR Manager to maximise media presence with target audiences.
• Build relationships with journalists and position NHS Charities Together and the wider NHS charity sector with our priority audiences.
• Oversee the team to manage our relationships with high profile supporters and celebrities.
• Act as a spokesperson where appropriate.

 
Digital Channels

• Line-manage the Senior Communications Officer to ensure our digital channels effectively support organisational objectives.
• Oversee planning and delivery across website, social media and email marketing.
• Ensure digital activity is insight-led, audience-focused and continually optimised through analytics.

 
Campaigns, Events and Activities

• Oversee delivery of campaigns and events, ensuring they are well planned, impactful and aligned to brand and messaging.
• Work with internal teams to maximise the communications and marketing potential of organisational activities.
• Provide strategic input and coordination across multi-channel campaigns.

 
Collaboration and Leadership

• Work closely with the Director of Strategic Engagement and the Associate Director of Communications and Engagement and the Communications Lead to develop shared priorities, workflows and team culture.
• Provide leadership, mentoring and clear direction to team members.
• Represent Communications across the organisation and with external partners when required.

 
Other duties

• Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
• Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
• Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard. 
• Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards. 

 
This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
 
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