Head of people operations jobs
Salary: £66,351 FTE (pending April 2026 pay award)
Hours: 37 hours per week (part time hours maybe considered for the right candidate, if applying for part-time working, please add this to your supporting statement)
Contract: Fixed–term maternity cover (anticipated 9 months, with possible extension)
Location: Hybrid – Based anywhere in the South West, with travel to local hospice sites as required. This is a hybrid role, with the flexibility to work from home and attend your nearest hospice—Charlton Farm (Bristol), Little Bridge House (Barnstaple), or Little Harbour (St Austell)—as needed.
Make a real difference every day
At Children’s Hospice South West (CHSW), we provide vital, compassionate care for babies and children with life limiting conditions and their families. Our work is only possible thanks to our dedicated teams who share our passion, values and commitment to excellence.
We are looking for an experienced and inspirational Head of Finance to lead our finance function during a period of maternity leave. This is a key leadership position within CHSW, ensuring that our financial reporting, control environment and strategic planning continue to support outstanding care delivery.
If you are a senior finance professional who enjoys leading people, improving systems and delivering high quality financial information that informs organisational decision making, this is an exceptional opportunity to join a charity that truly changes lives.
About the Role
As Head of Finance, you will:
• Lead, motivate and develop the Finance team to deliver a professional, supportive and efficient service
• Oversee monthly and quarterly management accounts, KPIs and performance reporting
• Lead on budgeting, reforecasting, cashflow and short– to medium term cash management
• Produce annual statutory accounts for CHSW and its subsidiary, and work closely with external auditors
• Oversee payroll processing and statutory compliance (pensions, HMRC, P11Ds etc.)
• Ensure accurate VAT and tax accounting, working closely with specialist advisers
• Maintain effective financial controls, policies and system governance
• Act as the finance lead on cross functional projects and internal committees
• Work closely with senior leaders and operational colleagues, promoting strong financial stewardship across the organisation
• Support the Director of Finance & Retail, providing cover for SMT, committee and Board work where required
About You
To be successful, you will need the following:
• ACA qualified (or equivalent) and a member of a recognised accounting professional body (e.g., ICAEW)
• Significant finance leadership experience in a similar sized organisation
• Strong experience in:
o annual financial reporting and charity accounts
o budget preparation and financial modelling
o management accounts and KPI reporting
o financial processing functions
o internal controls and finance procedures
• Excellent communication skills, with the ability to explain complex financial matters to non finance colleagues
• Experience leading and developing teams
• A proactive, solutions focused approach and the ability to manage multiple priorities
• A full UK driving licence
Ideally you will also have:
• Charity taxation experience, including VAT and partial exemption
• Experience with Xledger
• Experience working within a hospice, charity or large retail linked organisation
• Knowledge of statutory grant or charitable trust reporting
What we offer:
We value our staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from:
• 33 days (plus bank holidays) holiday entitlement, which increases with service
• enhanced sick pay scheme rising up to 6 months full and 6 months half pay*
• personal pension scheme with 7% employer contribution
• family friendly policies, with enhanced maternity/adoption pay
• occupational health, wellbeing and counselling services and employee assistance programme
• group life insurance scheme
• training and development opportunities
• environmental and green agenda
• a supportive and inclusive environment
• a chance to make a real difference
How to Apply
To apply, please submit your CV and a supporting statement outlining how your experience meets the role requirements. If you are looking to relocate prior to taking on this post or are interested in part time hours, please specify this in your supporting statement.
Closing date: 15/02/2026
Interview date: Anticipated initial telephone screening 19/02/2026 and face to face meetings at our Charlton Farm Hospice near Bristol on 26/02/2026
If you have any questions, please visit our website to find our more, or use our email to contact us and speak to one of our HR team today
Please note: We may close this vacancy early if sufficient suitable applications are received; therefore we recommend you apply early
CHSW Equality, Diversity and Inclusion Statement
CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community.
Charity Registration Number 1003314
You may have experience of the following: Finance Manager, Senior Finance Manager, Finance Lead, Head of Financial Operations, Financial Controller, Group Financial Controller, Financial Reporting Manager, Director of Finance (Deputy/Associate), Finance Business Partner (Senior/Lead).
REF-226 436
OneKind’s vision is a Scotland where every animal is freed from suffering.
OneKind has been at the forefront of advancing animal welfare since 1911, when our founders sought to end vivisection. The organisation was founded by sisters Netta and Elizabeth Ivory under the name of the Scottish Society for the Prevention of Vivisection. OneKind’s mission is to offer hope and empower a movement devoted to improving the lives of Scotland’s animals.
We channel our donors’ compassion so we can deliver research, advocacy and campaigns that lead to greater protection and respect for Scotland’s animals.
We bring about changes in legislation and regulation, helping Scotland lead the way in freeing animals from suffering.
The Head of Income and Engagement is a new post within the team, which is Edinburgh based. The team currently work remotely - ideally you will be based in the Central Belt of Scotland in order to meet with colleagues, partners, and attend events etc.
Job Overview:
- Reporting to the CEO the postholder is responsible for OneKind’s Charities fundraising income streams and communications.
- Success in this role relates to inspiring supporters, donors and volunteers, in order to develop strong and sustainable gift income streams to ensure OneKind achieves its charitable objectives.
- Keeping abreast of new trends and technologies and ensuring diversifications of fundraising activities to maintain a fruitful support networks of individual, legators, charitable, corporate and high net worth donors.
- As of 2025 - Income is generated via Regular Giving and Legacy Income - diversification is key for us moving forward.
*** OneKind receives no Government funding and limited Trust / Statutory Income ***
Key Accountabilities:
Organisational Strategy
- Develop a strong collaborative working relationship with the CEO, supporting with strategic decision-making and delivery.
- Support the CEO in the implementation of an Income and Engagement Strategy (working with the wider organisational strategy)
- Focus on donor recruitment, retention, stewardship and legacy fundraising (diversification is key).
Operations
· Fundraising and Marketing - Plan and deliver fundraising and marketing activities, including digital, to increase engagement and voluntary income via individual donors, clubs, associations, corporate organisations, fundraising events, Trust and Foundations funders and through legacy giving.
· Financial Responsibility - Grow income by careful targeting of the fundraising budget toward cost effective activities such as running appeals, securing legacies and grants, and working with major donors.
· Reporting & analysis - To take the lead in research activity to monitor, evaluate, inform and improve external stakeholder and influencer engagement with OneKind to identify new opportunities.
· People - Work closely with the wider team to ensure income generation is embedded within our policy and campaigns work.
*** If you have a proven track record in a similar (Fundraising) role then we would love to hear from you.***
Please note: a passion for Animal / Pet Welfare is an absolute must.
- OneKind is a Scottish Charity with the majority of activity based in the Central Belt.
- Travel Expenses for work related events etc will be reimbursed.
- Travel for a work commute and relocation expenses will not be reimbursed.
We are particularly keen to hear from individuals with experience in; Legacy / Individual Giving / Major Gifts.
To discuss please contact Alan Surgeon at AWS (Trustee)
Please send: Cover Letter, CV, Avail for In Person Interview (Edinburgh)
Passion for cause and relevant experience must be highlighted.
The vacancy
The Housing Officer role is 37.5 hours a week, working shifts between 8am and 8pm Monday-Friday which you will share with two other staff members on an 8-4, 10-6 or 12-8 rota pattern.
The role is based in Colchester.
Your time will be spent working with residents towards independent living by assisting them to claim and maintain benefits, move into work, education or volunteering, learn about successful budgeting, to eat healthily and keep themselves safe and healthy both physically and mentally. You will also interview prospective residents, carry out room checks, fire checks, assist with our food distribution scheme, collect payments and arrears, attend appointments with the young people as and when necessary, take an active role in resident engagement and support the management team.
Who we are and what we do
YMCA Essex has a 44 room, supported housing unit on Magdalen Street in Colchester. We house young people aged 16-25, supporting them towards independent living and a well rounded life. We encourage and support them into work, education or training and to be able to maintain a tenancy and look after themselves when they leave YMCA. Residents can live at the YMCA for a two-year period after which time we assist them in moving onto independent living.
You
Have an active care and concern for the community, work in an inclusive way, welcoming the diverse needs of our young residents. You are tolerant, understanding and non-judgemental. You have an interest in the needs of young people and a thirst to support them towards being the best they can possibly be.
You have experience of working in supported or general needs housing, wellbeing planning, risk assessments, working with young people and a great knowledge of welfare benefits, grants and other sources of income available. You have housing management, rent accounting and tenancy sustainment expertise as well as experience of dealing with anti-social behaviour and resident engagement.
Your IT skills are current with a good understanding of Microsoft packages and Sharepoint and you have an excellent level of education. You are experienced in working in and handling stressful situations. You are flexible and adaptable in regard to working hours and are able to take part in an on-call rota evening and weekend rota. You have a driving licence or can get to Magdalen Street at any time of day or night (if on call) within 30 minutes.
As a great communicator you are able to demonstrate an empathetic and person centred approach, problem solve on a daily basis, work with minimal supervision and with discretion and integrity whilst respecting confidentiality.
PLEASE NOTE THIS IS NOT A CARER ROLE. THERE IS NO PERSONAL CARE INVOLVED AND RESIDENTS ARE PHYSICALLY AND MENTALLY ABLE. CARE WORK EXPERIENCE WILL NOT BE CONSIDERED AS HOUSING EXPERIENCE.
YOU MUST HAVE RELEVANT EXPERIENCE TO BE CONSIDERED AND LIVE WITHIN 30 MINUTES TRAVEL OF COLCHESTER.
You will be required to provide a CV and if shortlisted will be required to complete an application form.
Everyone should have a fair chance to discover who they are and what they can become.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a values-driven professional for a 12-month role (open to employees or freelancers) to lead income generation that grows our social businesses and deepens our impact on women’s health and wellbeing.
By driving growth across our women’s-only gym and studio, café, and meeting spaces, you’ll help create more opportunities for women to thrive and support our goal of achieving long-term financial sustainability by 2029.
Job title Head of Income Generation
Salary £60,000
Reports to CEO
Time commitment: 3 days a week (21 hours)
Start date: As soon as possible
Contract type - 12 months
Applicants must have the right to work in the UK.
We would consider a freelance contract
Location - London Bridge
About the organisation:
Our vision is a society where equity is the norm, where all women’s voices are heard, and where their health and wellbeing rights are respected and met.
Our mission is to create kind spaces where, as women, we focus on our health and wellbeing, support each other and challenge injustice
Strategic objective goals:
Together as women:
We create kind, nurturing spaces where we connect and improve our health and wellbeing
We create bespoke opportunities where we improve our understanding of ourselves and support each other through life’s big changes
We support each other to build confidence in our voice, use it to transform our lives and challenge the injustices we experience
The Bridge is a women’s health and wellbeing charity based in Southwark, one of London’s most diverse yet disadvantaged boroughs. Founded over 90 years ago, our purpose is to create spaces where women of all ages and backgrounds can connect, improve their health, and build resilience.
Our building brings everything under one roof: a women-only gym, a welcoming café, a range of wellbeing programmes covering all aspects of women’s lives, and specialist support groups for all sections of the community. Together these services offer accessible, affordable opportunities to look after both body and mind, while tackling social isolation and inequality.
We work together with communities who often feel left behind, offering a friendly, accessible place to turn to whatever their individual needs or circumstances. Over the decades, The Bridge has been a constant in people’s lives, even as the area around us has faced both growth and hardship.
About the role
The Head of Income Generation will play a pivotal role in strengthening the financial sustainability and social impact of our organisation. This 12-month position—open to both employees and consultants—will lead the development and implementation of a comprehensive income generation strategy across our three social businesses: our women’s-only gym and studio, our community café, and our meeting room hire service.
Working closely with the leadership team, the postholder will identify new income opportunities, enhance the visibility and market reach of our social enterprises, and ensure that all business activity aligns with our mission to improve women’s health and wellbeing.
This role is both strategic and hands-on—ideal for a results-driven professional who combines commercial acumen with a deep commitment to social purpose. By driving growth in our social businesses and expanding our audience reach, the Head of Income Generation will directly contribute to closing our organisational deficit by 2029 and amplifying our social impact
Our social businesses:
The Gym – Movement, Confidence, and Connection
Our women-only gym provides a safe and empowering environment for over 600 women to move, learn, and thrive. Led by trauma-informed trainers with expertise in women’s health, it offers 29 weekly classes that prioritise confidence, joy, and holistic wellbeing rather than weight loss. The gym embodies our commitment to preventative health and creates an inclusive community where women of all ages and backgrounds can focus on their strength, resilience, and self-care. As a cornerstone of our trading model, it sustains our mission while directly advancing it.
The gym has seen significant growth in both membership and the breadth of its offer, establishing itself as a trusted and empowering space for women’s health and wellbeing. With excellent member retention rates and a strong reputation for inclusivity, safety, and quality, the gym is now well positioned for its next stage of development. We see substantial potential to expand its reach, increase profitability, and deepen its social impact by engaging more women from our local and wider communities. A key focus will be on leveraging our existing member community to support peer recruitment and referral, strengthening the sense of belonging while driving sustainable growth. This next phase will build on the gym’s solid foundations to enhance both its commercial success and its contribution to The Bridge’s mission
The Café – Nourishing Food, Nurturing Community
Our café is the social heart of The Bridge — a welcoming, accessible, and inclusive space where everyone can connect, share, and feel at home. Serving seasonal, plant-based meals prepared in-house, the café champions women-led enterprises and affordable, healthy food. It hosts many of our wellbeing and creative programmes, and through initiatives like the Pay-What-You-Can Supper Club, supports emerging women chefs and builds everyday acts of care and solidarity. The café has the opportunity to not only advances our mission of improving women’s health and wellbeing but also generates vital trading income and partnership opportunities.
While it currently operates at a deficit, it plays a vital role in advancing our wellbeing and community objectives. We are now focused on realising its full commercial potential. A feasibility study is underway to explore a range of operational and business models that will transition the café into a sustainable, profit-making enterprise. Plans include expanding income-generating opportunities through hosting more events, developing an external catering offer, and maximising use of the space for private hire and functions during weekends. This work will ensure the café continues to embody our values while contributing significantly to the financial sustainability of The Bridge
Room Hire – Spaces that Enable Collaboration and Impact
Our professional meeting and event spaces are used by charities, community groups, and corporate partners for workshops, training, and strategic planning. With over 500 bookings a year and a 89% return rate, these rooms are known for their quality, warmth, and service. The income they generate supports our wider mission, while also acting as a catalyst for new partnerships and collaborations.
We now aim to build on this success by increasing utilisation on our most popular days (Tuesday to Thursday) and attracting new clients to fill capacity on Mondays, Fridays, evenings, and weekends. Plans include developing loyalty packages for regular clients and introducing new offers such as team wellbeing days that align with our health and wellbeing ethos. This approach will not only maximise income potential but also strengthen The Bridge’s role as a space where organisations connect, collaborate, and thrive.
Key responsibilities:
1. Income Generation Strategy
· Develop and implement a comprehensive income generation strategy for our social businesses (women’s-only gym and studio, café, and meeting room hire).
· Identify and pursue new revenue opportunities while aligning with the organisation’s mission and values.
· Monitor financial performance and make recommendations to meet growth and sustainability targets.
· Monitor return on investment of additional marketing spend
· Budget setting and management of cafe, gym and marketing budgets
· Support the development of medium-term (3-5 year) income generation roadmap to support sustainability, recommending organisational changes and scalable models beyond the 12 months.
2. Business Development and Partnerships
· Together with the CEO, build and maintain relationships with local businesses, community organisations, and stakeholders to drive collaboration and income growth.
· Explore new partnership opportunities that enhance both revenue and social impact.
5. Line and Task Management
· Provide leadership, guidance, and performance management for 1 or 2 managers
· Task manage the Head of Operations, who oversees room hire services, ensuring alignment with income generation and marketing priorities.
6. Performance Monitoring and Reporting
· Set measurable targets for income generation and and track progress regularly.
· Implement a CRM and/or data-dashboard system to track customer/member acquisition, retention, income per stream, marketing campaign performance, and present monthly/quarterly reports to CEO and Board.
· Report to the leadership team on performance, insights, and opportunities for improvement.
7. Values-Driven Leadership
· Embed the organisation’s mission and values into all business and marketing activities.
· Serve as a member of the Senior Leadership Team, contributing to organisational strategy, decision-making, and long-term planning.
Person Specification
Qualifications
· Relevant degree or professional qualification in business, social enterprise, or a related field.
· Professional development in leadership or business management is desirable.
Experience
· Proven experience of running or scaling a trading/social enterprise business (profit and loss accountability, membership acquisition/retention, pricing strategy, customer marketing). Ideally, specifically in at least one of the key areas of the business.
· Demonstrated track record of successfully managing multiple business streams or revenue-generating projects.
· Demonstrable ability to build, develop and lead a multi-disciplinary team (across café, gym, marketing/social media) and foster a culture of innovation and continuous improvement.
· Experience in developing partnerships and networks with other businesses and organisation that generate revenue and social impact.
Skills and Competencies
· Strong strategic thinking and planning skills with the ability to translate strategy into actionable plans.
· Excellent leadership, team management, and people development skills.
· Excellent interpersonal and influencing skills – able to engage with senior stakeholders (local businesses, funders, community organisations), and act as an ambassador for the organisation.
· Commercial acumen with strong analytical skills to monitor performance and make data-driven decisions.
· Ability to balance financial objectives with social mission, embedding values in all activities.
· Proficiency in digital marketing, CRM systems, and business reporting tools.
Personal Attributes
· Values-driven, with a genuine commitment to women’s health, wellbeing, and social impact.
· Creative, proactive, and results-oriented, with the ability to identify and pursue new opportunities.
· Collaborative and adaptable, able to work across teams and contribute to senior leadership decision-making.
· Resilient and solutions-focused, able to navigate challenges and achieve targets in a fast-moving environment
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Finance Manager/Senior Finance Controller
Contract length: Permanent
Location: Hybrid
Hours per week: 35
Salary: £55-60K pa depending on experience and knowledge
Closing date for applications: Sunday 22nd February 2026 , we reserve the right to end the vacancy before the closing date; interested candidates are encouraged to apply as early as possible
First interview: First interviews will be held over Microsoft Teams
Second interview: Candidates successful at first interview will be invited to visit Mayhew and to have a second interview in person.
We are looking for our next Finance Manager / Senior Financial Controller, someone who shares our compassion for animal welfare and wants to play a central role in stewarding Mayhew’s financial resources for the greatest impact.
Reporting directly to the Chief Executive, you will work closely with senior colleagues across Mayhew—including members of the Senior Management Team—to support strong financial direction, responsible stewardship, and effective, mission‑driven decision‑making across the charity.
This is a highly visible and hands‑on leadership role. You will lead Mayhew’s day‑to‑day finance function, ensuring strong financial controls, good practice financial management, and timely, accessible financial reporting for colleagues, trustees and partners. You will be responsible for all aspects of financial planning, management accounting, statutory reporting and SORP compliance, as well as supporting operational teams with practical financial insight and advice.
You will also help develop and strengthen financial systems and processes, recognising that—as a mid‑sized charity with evolving needs—Mayhew continues to refine its structures to best support our work. You will lead and support a small finance team, modelling an open, collaborative and hands‑on working style.
Our London site—our historic rescue and rehoming centre—is at the heart of our UK operations. You will collaborate with colleagues across operations, veterinary services, fundraising, people and engagement to ensure financial clarity underpins good decision‑making as we continue to care for dogs and cats in need.
In this role, you will:
- Lead, direct and deliver all aspects of Mayhew’s finance function, ensuring strong, proportionate controls and high‑quality financial information.
- Engage, influence and collaborate with senior colleagues and trustees to support the effective delivery of our strategic and operational goals.
- Provide clear financial guidance to non‑finance colleagues and act as a supportive, trusted partner across the organisation.
- Lead and support a small finance team, encouraging a positive, collaborative and hands‑on culture.
- Strengthen and improve finance systems and processes to increase efficiency, consistency and compliance.
To be successful in this role, you will bring:
- Strong charity finance experience, including Charity SORP (FRS 102), fund accounting, statutory reporting, financial planning, budgeting, and knowledge of VAT and Gift Aid.
- Hands‑on experience of month‑end accounting, financial controls, cashflow management, and management accounts preparation.
- Excellent communication skills with the ability to translate financial information clearly for non‑finance colleagues and trustees.
- A collaborative, supportive and pragmatic working style, with confidence to improve processes and work flexibly within a smaller organisation.
- Experience leading and developing a small team through open, positive and supportive management.
Please note that successful candidates will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role is 20 hours per week, negotiable, working remotely but with frequent visits to the NCC
Head Office in Portsmouth for training and assimilation into the Caseworking team.
Working as part of the NCC Casework Team, the Triage Caseworker (Education) will be the first
point of contact for beneficiaries seeking educational support through the Greenwich Hospital Go
Learn - Free online tutoring for Naval families and the NCC University Bursary Programme. This role
involves following the triage processes to assess the needs of the children to provide
recommendations for tutoring/bursary support. Assessments may lead to referrals being made to
the NCC for financial assistance for other child/family needs, advice, and support in the
management of finances, and child specific needs
Key Tasks and Responsibilities
Caseworkers provide support and advice to eligible individuals in line with the policies of the Naval
Children’s Charity. They work closely with other organisations to ensure that children and families
receive appropriate and prompt support.
The role of Triage Caseworker (Education) is to assess the eligibility for support through the
Greenwich Hospital Go Learn and The NCC University Bursary Programmes. Where additional child
and family needs are identified, recommendations for appropriate assistance to the NCC
Casework Team will be required. Caseworkers should be empathetic and non-judgmental.
Caseworkers will receive induction training in the NCC’s Beacon database, Microsoft forms and
other tools necessary to the role. The role is subject to DBS checking.
- To act as the first point of contact for enquiries and applications from beneficiaries, providing a calm, supportive and professional welcome
- To complete an initial assessment of eligibility and, where necessary, further assessment through telephone calls and emails
- To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard
- Provide appropriate information to the Go Learn providers to enable the family to receive appropriate support.
- Accurately record beneficiary information into Beacon, ensuring timely, detailed, and confidential case notes
- Log and track applications and progress of tutoring delivery
- Assess and evaluate outcomes from tutoring
- If necessary, refer the family to the NCC Triage team for additional support.
- Provide clear information about available support, signposting, or referrals
- Follow up with beneficiaries once support has been completed to ascertain impact
- To act as the first point of contact for enquiries and applications from beneficiaries, providing a calm, supportive and professional welcome
- To complete an initial assessment of eligibility and, where necessary, further assessment through telephone calls and emails
- To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard
- Provide appropriate information to the Aspire platform to enable the young person to receive the support
- Accurately record beneficiary information into Beacon, ensuring timely, detailed, and confidential case notes
- Log and track applications and progress of bursary delivery.
- Assess and evaluate outcomes from bursary.
- If necessary, refer the young person to the NCC Triage team for additional support.
- Provide clear information about available support, signposting, or referrals
- Follow up with beneficiaries once support has been completed to ascertain impact
General duties:
- Ensure confidential handling of all information concerning beneficiaries in accordance with The Naval Children’s Charity’s confidentiality and data protection policies
- Keep thorough, confidential and systematic records of all matters concerning enquiries, applications, and grant awards in accordance with The Naval Children’s Charity’s data protection policies
- Regularly update personal training and skills
- Such other relevant duties as may be assigned from time to time
Essential
- Professional background in education with an understanding of additional needs
- Be able to demonstrate empathy, emotional intelligence, and non-judgmental communication
- Evidenced knowledge and experience of charitable and financial support to beneficiary groups
- Strong communication, organisational and record keeping skills
- Ability to work unsupervised
Desirable
- Confident using IT including Microsoft Office; knowledge of grants or other CRM
- Experience of recording information into a CRM (training will be provided)
- Evidence of working effectively in co-operation with other charities and organisations
- Understanding of military life and the impact on serving personnel, veterans and their families
- Familiarity with the Royal Navy and the Service charity sector
Personal qualities
- Adherence to NCC’s values
- Integrity, honesty and professionalism at all times
- Able to treat all people with respect and dignity
- Willing to take responsibility for actions and remain accountable
- A team player
The tasks listed in this job description are not designed to be exhaustive and may vary from time to time according to the needs of the Charity. This document will be reviewed in consultation with the post holder as the role and services provided by the organisation develop.
The Naval Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and associated professionals to share this commitment
We are committed to finding the best fit for our team and creating a fair, objective recruitment
process. Therefore, as part of our selection process, shortlisted candidates will be asked to
complete the following assessments provided by Thomas International:
? Personal Profile Analysis (PPA)
? Trait Emotional Intelligence (TEIQue)
? High Potential Trait Indicator (HPTI)
To find out more please visit:
https://www.thomas.co/assessments/psychometric-assessment-aptitude-tests
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for a high-calibre candidate who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as Centre Leader at our IntoUniversity centre in Middlesbrough. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting IntoUniversity’s targets for delivery.
A substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.
The role at a glance
Contract: Full-time, permanent
Application deadline - 9am Tuesday 24th February 2026
Interview day (in-person) - Thursday 5th March 2026
Start date: As soon as possible, to be agreed directly with the successful candidate
Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
(Some additional weekend & unsocial hours will be required)
Centre Leaders are based at one of our IntoUniversity learning centres and work directly with young people, schools and families on a daily basis. It is therefore not a hybrid role and is based full-time in our centres
Location
IntoUniversity Middlesbrough
The role requires intermittent travel in your region (usually within the day). Periodic travel out of the area is also required e.g. to London, this may include occasional overnight stays.
Salary
£36,400 per annum.
Annual leave
33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)
Staff benefits
- Employer pension contributions of 6% (and up to 8% after two years)
- Year round ‘early finish’ Fridays at 4.30pm
- Summer working hours (finish at 1pm on Fridays for six weeks in the summer), pro-rated for staff joining after January in the same year
- Employee Assistance Programme including access to wellbeing and legal support
- Life Assurance scheme with Aviva including SmartHealth service with access to 24/7 online GP appointments
- Interest-free new starter loans of up to £1,000
- Cycle to Work Scheme and Travelcard Loan Scheme
- Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
- Staff in FOCUS – rewards, competitions and prizes across the year
IntoUniversity provides local learning centres where young people are inspired to achieve.



The client requests no contact from agencies or media sales.
We’re looking for someone to fulfil a wide range of duties working alongside the other Administrative Assistant and volunteers in support of the Office Manager to provide coordinated administration across the Cathedral team. In addition, the post holder will support the Chief Operating Officer in tasks related to the management of the residential let properties located in Old Portsmouth. This includes coordinating property checks, arranging basic repairs and maintenance, supporting lettings activity, and carrying out viewings when properties are vacant. The property portfolio includes flats accessed by stairs only and will require the post holder to visit the flats in accordance with our lone working policy..
The successful candidate will have:
§ Good proven administrative, organisational, planning and IT skills including Microsoft 365
§ Strong interpersonal skills including tact, confidentiality and discretion with the ability to communicate and work with a wide range of stakeholders.
§ A proven ability to work flexibly and proactively as part of a busy team
§ The ability to work alone and under pressure
§ Be committed to equal opportunities and inclusivity and upholding the highest standards of standards of safeguarding practice
§ The physical ability to climb stairs to properties and manual handling tasks, such as moving furniture, office equipment and stationery
§ Empathy with the beliefs and values of the Christian Faith and the aims and objectives of the Church of England
Ideally you will also have knowledge of music and liturgy and building management coordination.
Hours: part-time 30 hours a week (excluding lunch breaks) split approximately 0.75 administrative and 0.25 hours lettings, worked across office hours Monday-Friday. Some weekend hours will be required occasionally, and some evening working is likely with Time off In Lieu awarded in line with Portsmouth Cathedral’s Policy.
Benefits of working at Portsmouth Cathedral:
- Generous leave allowance of 25 days (pro rata for this part-time post) plus all public holidays and two 'given' days at Christmas.
- Employer pension contributions of 7.5% (1.0% employee contribution)
- Commitment to professional development and training.
- Cash health plan
Safeguarding. The Cathedral takes the safeguarding of children and vulnerable adults very seriously, and practices Safer Recruitment for all roles (both paid and voluntary), enhanced DBS for specific roles, and face-to-face or online training as required.
Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.
Closing date for applications: 23.00 Sunday 15th February 2026
Interviews will be held 26th February 2026
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity to get experience with a large and growing charity with an engaged and fun team. You will be a key part of our mission to find a cure for all types of brain tumours.
Our Systems Manager is being seconded to an internal project for the next 6-9 months and so we are seeking an experienced IT professional to join our team for an interim basis for six months with the possibility of a three month extension.
In this role you will you lead a team of three people in supporting our staff team of 70 by providing reliable, effective and efficient IT systems and equipment. This include the monitoring and maintenance of our IT software and, with external support, our IT hardware.
You will line manage the Database Assistant and Data Processing Assistant.
If you are excited to learn more about this position, please take a read through our recruitment pack provided in the advert.
If you have the skills and ambition that we are looking for we welcome your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.
Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
This is a great opportunity to work in a friendly and supportive environment and to know you are helping young people.
Isledon Arts is a Community Interest Company that runs youth services in Islington. These include two busy youth hubs, a borough-wide holiday programme and an emotional wellbeing team. We offer room hires and catering during the day to help pay for these youth services and also use the business as a development opportunity for young employees.
You will be part of a small head office group alongside our bookings team, operations team and the Managing Director. The role is predominantly based in Lift Youth Hub with some remote working possible. The job is varied and interesting and working with young people is never dull!
You should be ACCA qualified, proficient in Sage Accounts and Payroll, passionate about accuracy and energised by what we do.
The client requests no contact from agencies or media sales.
The Institute of Physics (IOP) exists to help physics and the people behind it realise their potential for our lives, our society and our planet.
Working alongside our members and leaders from across the physics community and beyond, we’ve identified three priorities that will shape our work over the next five years: Skills, Science and Society. These priorities sit at the heart of everything we do.
We’re proud of our ambitious and forward‑looking 2024–2029 strategy.
We’re currently looking for a Brand and Marketing Assistant Scholarships on a fixed term basis, working 17.5 hours per week until the end of September, to help us deliver our mission.
What’s it like working at the IOP?
The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.
Some of our benefits include:
- An excellent pension scheme
- Private medical insurance, life assurance, dental insurance and a healthcare cash plan
- Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
- 25 days’ annual leave as a standard, in addition to floating bank holidays
- Flexible working opportunities
The Role
What will I be doing?
You’ll be responsible for a range of activities, including:
- Assisting the wider team to deliver marketing strategies and plans for IOP priority projects.
- Building and maintaining excellent working relationships with internal and external stakeholders across the organisation.
- Acting as a brand ambassador and ensure that all materials are designed in accordance with the IOP’s brand guidelines and visual identity.
- Supporting the delivery and maintenance of high quality, effective offline and online marketing communications materials that meet set objectives and targets, adhere to brand guidelines and deliver consistent messages.
- Applying creative thinking to support the wider team and assist with developing new promotional opportunities.
- Working closely with the wider Marketing team and internal and external stakeholders.
- Assisting with the evaluation of the effectiveness of campaigns, using insight and monitoring tools. Utilise these learnings to optimise future campaigns.
- Copywriting, editing and proofing a range of online and offline marketing communications materials.
Projects you may work on include:
- Teacher scholarships promotion.
- Promoting teaching as a career to a range of target audiences.
- Working with student ambassadors to raise awareness of the IOP and our membership.
Who will I work with?
You’ll work closely with a range of colleagues and stakeholders, including:
- Predominantly within the communications and marketing team but also with a range of colleagues across multiple departments.
- The Department of Education.
- External freelancers and production companies.
Ideally, we hope you’ll apply if you bring:
Essential:
- Experience of working within brand guidelines.
- Understanding of basic marketing concepts.
- Strong writing and copy-editing.
- Working within a complex organisation and liaising with multiple internal and external stakeholders.
- Good organisation skills and attention to detail.
- Flexibility and willingness to learn new skills and adapt to take on new tasks.
Nice to have:
- Working with databases, reports and analysing research.
- Familiarity with social media, email marketing and search engines.
At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.
How to apply
Alongside your CV, please include a cover letter explaining how you meet the person specification.
How will I be working?
We work in a flexible, trust‑based way through our How We Work model. This gives individuals and teams the independence to choose how, when and where they work best, while recognising that some in‑person collaboration is important for impact especially from an operational standpoint.
You’ll be assigned a base office, which can also be your chosen place of work. Most of our roles offer hybrid working as standard, with occasional office visits to help us stay connected and support our inclusive way of working. As an organization we meet in person once a quarter at our Head Office in Kings Cross, London.
Why join the IOP?
The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community.
We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.
Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
We strive to make physics accessible to people from all backgrounds.


The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working as part of the Casework Team, the Triage caseworker will be the first point of contact for
beneficiaries seeking support: following the triage process to establish the initial needs; moving
forward the requests; and following up once the casework process has been completed.
This role will involve assessing the needs of the children and family to provide recommendations for
appropriate assistance, including financial assistance for welfare needs, advice, and support to
families in the management of finances, and assessment of child specific needs
Key Tasks and Responsibilities
Caseworkers provide support and advice to eligible individuals in line with the policies of the
Naval Children’s Charity. They work closely with other organisations to ensure that children and
families receive appropriate and prompt support.
The role of caseworker is to assess the needs of the children and family and provide
recommendations for appropriate assistance to the Senior Caseworkers and Senior Leadership
Team. This includes financial assistance for welfare needs, advice and support to families in the
management of personal affairs and finances, and assessment of child specific needs.
Caseworkers should be empathetic and non-judgmental.
Caseworkers will receive induction training both in house and externally to include use of the
bespoke CMS (Casework Management System) used by the Armed Forces Charity Sector. The
role is subject to DBS checking. It may require some home visits and travel around the UK.
Triage:
- To act as the first point of contact to the Casework team for beneficiaries, providing a calm, supportive and professional welcome
- To complete an initial assessment of need by triaging telephone calls, emails and applications received through Mosaic, Lightning Reach and other referral routes.
- Contact families who submit an enquiry through the Charity website or via email
- To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard
- Accurately record beneficiary information in the CRM system, ensuring timely, detailed, and confidential case notes
- Identify urgent or emergency requests for support and escalate to a Senior Caseworker for prioritising
- Provide clear information about available support, signposting, or referrals
- Follow up with beneficiaries once casework has been completed to ascertain impact and any unmet need
- Process day to day invoices and pass to the Senior Leadership Team for payment
- Maintain up-to-date understanding and awareness of the Royal Navy
- Uphold organisational values at all times, conducting work with integrity, professionalism, and compassion.
- Deal with enquiries and correspondence from beneficiaries
- Investigate applications for grants and, following assessment, produce recommendations for the Senior Caseworkers, Senior Leadership Team and Grants Committee
- Liaise with external caseworkers from SSAFA, RN FPS and other organisations to ensure comprehensive casework is carried out on all beneficiaries
- Establish a relationship of trust with beneficiaries.
- Offer advice and guidance including relationship, bereavement, family counselling and sign posting where appropriate both by telephone and in person when appropriate to statutory/external organisations and Armed Forces charities
- Investigate beneficiary entitlement to statutory funds, advise of other possible sources of charitable funding and, with the beneficiaries’ consent, refer to other charities to almonise with them to provide a package of care for the beneficiary
- Seek opportunities to encourage other organisations to work proactively with beneficiaries
- Ensure confidential handling of all information concerning beneficiaries in accordance with the Naval Children’s Charity’s confidentiality and data protection policies
- Keep thorough, confidential and systematic records of all matters concerning enquiries, applications, and grant awards in accordance with the Naval Children’s Charity’s data protection policies
- Keep abreast of developments in your allocated lead area on legislation, childcare issues and the benefits system and have an awareness of the MoD allowance system
- Regularly update personal training and skills
- Such other relevant duties as may be assigned from time to time
Person specification
Essential
- Understanding of military life and the impact on serving personnel, veterans and their families
- Be able to demonstrate empathy, emotional intelligence, and non judgmental communication
- Evidenced knowledge and experience of charitable and financial support to beneficiary groups
- Strong communication, organisational and record keeping skills
Desirable
- Confident using IT including Microsoft Office; knowledge of grants or other CRM
- Experience of recording information into a CRM (training will be provided)
- Familiarity with the Royal Navy and the Service charity sector
- Evidence of working effectively in co-operation with other charities and organisations.
Personal qualities
- Adherence to NCC’s values
- Integrity, honesty and professionalism at all times
- Able to treat all people with respect and dignity
- Willing to take responsibility for actions and remain accountable
- A team player
The tasks listed in this job description are not designed to be exhaustive and may vary from time
to time according to the needs of the Charity. This document will be reviewed in consultation
with the post holder as the role and services provided by the organisation develop.
The Naval Children’s Charity is committed to safeguarding and promoting the welfare of
children, young people and vulnerable adults and expects all staff and associated professionals
to share this commitment.
We are committed to finding the best fit for our team and creating a fair, objective recruitment
process. Therefore, as part of our selection process, shortlisted candidates will be asked to
complete the following assessments provided by Thomas International:
? Personal Profile Analysis (PPA)
? Trait Emotional Intelligence (TEIQue)
? High Potential Trait Indicator (HPTI)
To find out more please visit:
https://www.thomas.co/assessments/psychometric-assessment-aptitude-tests
**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**
Position: Senior People Advisor
Salary: £45k-49,500k per annum
Hours: 35
Reports to: People Director
Location: Shoreditch, East London (Hybrid Model)
Key relationships: Department Heads, Line Managers, Staff
JOB PURPOSE
We’re looking for a proactive, inclusive and insightful HR generalist to manage the day-to-day People advisory and operational support across our medium sized charity, while contributing to a range of forward-thinking HR projects that align our processes, policies and practice with our strategic goals. As our Senior People Advisor, you’ll work closely with our Director of People and partner daily with our managers and staff to build confidence in our People systems and strengthen understanding of good practice. With a passion for building inclusive cultures, wellbeing and employee experience, you’ll be an empathetic relationship builder who brings strong problem-solving skills, sound HR knowledge and a data informed, test and learn approach. You’ll be comfortable being hands on and working with a varied portfolio of activity. Your insights will help shape a safe, inclusive, healthy and agile culture, support organisational learning and development, and drive continuous improvement across our People function.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
Role Responsibilities
- Manage and/or advise on employee relations work with a resolution-focused approach to disputes, disciplinaries, grievances, absence, change management processes.
- Responsible for overseeing our current HRIS system, ensuring it is used effectively, information is up to date and compliant, and more widely ensuring all HR data is sufficiently protected and compliant with GDPR in all systems and processes
- Manage the day-to-day relationship with a range of our People-related suppliers
- Produce and use People data to analyse trends and help make decisions. To include producing dashboards for managers, leadership where required.
- Oversee the planning and delivery of key activities in the HR calendar such as Employee Engagement surveys, the organisation appraisal process, and associated Internal Communications within the organisation
- Develop and evaluate the confidence and capability of managers and staff in our People practices, and systems
- Develop, update and communicate our People policies and procedures, in line with organisational strategy, best practice and employment legislation.
- Ensure our People practices have safety, diversity, equity and inclusion at their core and play a key role in championing the delivery of our ED&I roadmap.
- Provide first line advice on our Total Reward offer to managers and staff and liaise with benefits suppliers to help us continually evolve our Employee Value Proposition.
- Support managers in inclusive recruitment processes, ensuring compliance, best practice and use of appropriate metrics to continually inform our recruitment strategy.
- Use and update reward benchmarking in line with our reward policy
- Design and deliver wellbeing related initiatives
- Work with and contribute to the evolution of competency frameworks and development pathways and advise staff and managers around these.
- Accountability for discrete budget lines
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES, SKILLS AND EXPERIENCE
Essential Experience
- Level 5 CIPD qualified or equivalent proven generalist HR experience
- Advising and leading confidently on a range of HR policies, UK employment law and best practice
- Design and delivery of inclusive HR processes and improvements
- Experienced in developing and supporting managers and staff through change
- Experienced in advising managers and staff around learning and development
- Scoping, managing and overseeing delivery of a varied range of HR projects to enhance efficiency and the employee experience.
Essential Skills/Knowledge
- Solid knowledge of UK employment and relevant GDPR legislation and its application
- Skilled in using HRIS systems and using them for reporting and streamlining processes
- Strong Excel skills, and skilled in Microsoft Office suite, including SharePoint
- Analytical skills to interpret data, identify trends and make informed recommendations
- Understanding of Diversity, Equality and Inclusion considerations and best practice
- Knowledge and experience of using Reward data and benchmarking tools
- Knowledge of Safeguarding principles and practice
- Excellent communication skills, ensuring our policies and practices are accessible
Essential Attributes
- Able to thrive in a small, dynamic and evolving organisation, showing initiative and adaptability.
- Collaborative and skilled at building strong, trust-based relationships across teams.
- Personally aligned to values of fairness, inclusion, wellbeing and integrity.
- A growth mindset
Desirable Skills/Experience
- Lived experience of or a strong affinity to the refugee cause
- Understanding and experience of competency frameworks
- Experience of contributing to staff wellbeing and engagement programmes
- Experience of line managing or task managing the work of others
- Experience of taking a coaching approach to develop others
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: Midday 16th February 2026
Interviews date: 24th and 26th February
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.
We stand with refugees – will you join us?

Contract: Fixed Term, 12 month contract
Salary: £29,849 - £35,493 per annum
Closing Date: Monday 16th February 2026
Interviews will be held week commencing 23rd February 2026
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Supporter Care Officer to join our Fundraising Strategy & Operations Team based in London on a 12-month fixed term basis.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
About the role
The Fundraising Strategy and Operations team delivers high quality operations support to the wider Fundraising Directorate including Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications, and Supporter Care.
The role sits within our friendly and dedicated Supporter Care team. In addition to providing operations support to the Fundraising Directorate, the team provides a high standard of customer service to Centrepoint supporters and members of the public.
The role works alongside two other Officers and the team Manager to help steward and grow our compassionate supporter base, securing Centrepoint’s long term future, and enabling us to reach our strategic goals through helping to maximise fundraised income and increase donor loyalty.
The role involves working independently, collaborating with colleagues and third-party suppliers, and using a variety of technical systems to fulfil a range of supporter-related responsibilities.
These include, but are not limited to, liaising with existing and prospective supporters, managing fundraising complaints, processing donations, processing supporter data; and ensuring all tasks are carried out in compliance with GDPR, Data Protection, and other regulatory requirements.
There is also the opportunity to work on projects, volunteer at events, and participate in a range of training to support personal and professional development.
About you
· Experience of working in Supporter Care or customer focused team
· Excellent organisational skills, with the ability to plan and work to tight deadlines
· Excellent written and verbal communication skills
· Excellent interpersonal and relationship building skills
· Ability to work well with others and on your own initiative
· Ability to investigate and resolve problems
· Ability to be flexible and switch between tasks as needed
· Literate in IT with experience of using MS Office – prior CRM use (e.g. Raiser’s Edge) is desirable
· Basic understanding of GDPR and Data Protection
What you’ll be doing
· Interacting with existing and prospective supporters via multiple communication channels
· Resolving complaints in line with our policy, escalating feedback where necessary
· Listening to and quality checking calls handled by the third-party contact centre
· Supporting with required training of the third-party contact centre call handling team
· Processing fundraising donations
· Maintaining supporter records on the Raiser’s Edge CRM system
· Helping to ensure team processes are accurate, efficient, and up to date
· Helping to ensure the team meets its service SLAs and KPIs
· Maintaining a good understanding and working knowledge of new sector regulations
· Supporting the delivery of strategic projects in line with the Supporter Care strategy
Why join Centrepoint?
In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
· 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
· Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
· Private Medical insurance
· Income protection
· Employer pension contributions of 5%
· Access to Cycle 2 Work loan scheme
· An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a fixed term Supporter Care Officer click ‘Apply’ now!
Using Anonymous Recruitment
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If you love spreadsheets and stories, this could be your perfect mix. As Finance Manager at Thrive, you’ll help us make smart, sustainable choices that grow our impact and strengthen our future. Working hand-in-hand with our leadership team, you’ll lead a small finance team that keeps our charity ticking – from big-picture strategy to the tiny details that matter.
We’re looking for a Finance Manager with strong experience in financial management, analysis, and reporting to ensure our day-to-day finances and budgets run smoothly while supporting effective long-term decision-making. You’ll bring insight, structure, and clarity, turning data into decisions that make every penny count for the communities we serve.
In this role, you’ll ensure accurate and timely monitoring across Thrive and its associated ventures, offering technical support to the finance team and working closely with the Chief Executive. Reporting to the Head of Operations & HR, you’ll help shape system updates, provide advice to the Senior Leadership Team, and support the Treasurer and Finance Sub-Committee of the Board of Trustees.
Please read the attached job description for more information on what you'll be doing.
We enable change by listening, responding to need and building connections between people and communities.



The client requests no contact from agencies or media sales.





