Homelessness support worker jobs in East of england
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About the role:
At the heart of Camden’s response to street homelessness, the Rough Sleeping Outreach & Hub Service works across streets, transport hubs and a central support hub to ensure that no one is left facing rough sleeping alone. This is an integrated, borough-wide service focused on early engagement, reducing harm and supporting people to move away from the streets towards safety, accommodation and longer-term stability.
As an Outreach Worker, you’ll be a consistent and trusted presence for people sleeping rough or at risk of rough sleeping. Working flexibly across street outreach and hub-based support on a rota basis, you’ll build meaningful relationships, carry out trauma-aware assessments and coordinate practical support that helps people take their next steps.
You’ll work within a 'No Wrong Door' approach, supporting people wherever and however they engage. That might mean meeting someone early in the morning on outreach, supporting them to access the hub later that day, or working alongside partners to remove barriers that have kept them excluded in the past.
This is a role with variety, challenge and real impact. You’ll respond to complex situations, manage risk thoughtfully, and support people through moments of crisis and change. The work can be unpredictable and includes early, late and weekend shifts as part of a 7-day rota – but you won’t be doing it alone. You’ll be supported through reflective practice, supervision and training, as part of a skilled, compassionate and determined team.
If you’re motivated by persistence, partnership and meaningful outcomes, this is a chance to grow your skills while helping others move forward with dignity and hope.
About you:
- You’re motivated by helping people move away from harm and towards stability. You understand that progress isn’t always linear, and you bring patience, persistence and empathy to your work.
- You use a trauma-informed, strengths-based approach and can stay calm and professional when situations are complex. You balance compassion with clear boundaries and use your judgement to manage risk and safeguarding effectively.
- You work well in a fast-moving environment. You can manage competing priorities, work independently in the community and keep clear, accurate records that support continuity and accountability.
- You value partnership and collaboration. You’re confident working alongside housing, health, substance use and community safety services to deliver joined-up support and meaningful outcomes.
- You’re flexible and reliable, and comfortable working across a rota that includes early and late shifts, evenings and weekends. You’re open to working both on outreach and within a hub setting, adapting to service need while keeping people at the centre of what you do.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 26th July at midnight
Interview date: Tuesday 4th and Wednesday 5th August at SHP Head Office in Kings Cross
This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Our Vacancy
Join Peabody’s Hackney Mental Health Services and make a real difference. You’ll provide high-quality support to people with a history of serious mental illness, helping them live independently and thrive.
What You’ll Do
Work collaboratively with customers to promote recovery, build life skills, and support access to housing, income, and wellbeing. You’ll deliver person-centred, trauma-informed care and help customers achieve their goals.
What You’ll Bring
- A genuine passion for delivering excellent customer service
- Kindness, empathy, and an appreciation for diversity
- Experience in support planning and risk assessment
- Understanding of mental health best practices and safeguarding
- Confidence working with people with a Dual Diagnosis, meaning a mental health condition and a substance use disorder at the same time
- Knowledge and experience of the Recovery Model and Trauma-Informed Care
Why Join Us
When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
- 25 days’ annual holiday, plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- Four times salary life assurance
- Up to 10 percent pension contribution
Please read before applying
- Interviews will be ongoing and in person at our Prout Road location, no later then 4th August.
- You must have the right to work in the UK, as we are unable to provide visa sponsorship.
- We reserve the right to close this advert early if we receive a high volume of suitable applications.
- We have full time and part time options available, please make sure to advise in your personal statement which option you're interested in.
If this sounds right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.
Thank you!
About the role:
A front door is not the finish line. For people moving on from rough sleeping, accommodation can be the first real point of safety in years — but keeping it, trusting support and preparing for independent housing takes skill, patience and persistence.
As Lead Support Worker in our Rough Sleeping Accommodation Programme, you will support people accepted into RSAP move on accommodation to settle, sustain their tenancy and build the confidence, skills and connections they need to move forward. You will work with people who may be navigating trauma, poor mental health, substance use, offending histories, isolation or long periods of exclusion from services, offering support that is practical, consistent and rooted in their strengths.
You will take a lead role in referrals and assessments, develop high quality support and risk management plans, and work closely with housing, health, social care, criminal justice, substance use, mental health and community partners. From helping someone manage rent, bills and repairs, to advocating when systems become a barrier, you will be part of turning accommodation into a stable platform for longer term independence.
This is a role for someone who can combine warmth with tenacity. You will need to build trust, hold boundaries, stay calm when progress is uneven, and bring creative energy to complex situations. In return, Single Homeless Project (SHP) will support you to keep developing your practice, deepen your knowledge and grow your career in a values-led organisation committed to ending homelessness.
About you:
- You know that ending rough sleeping takes more than a housing offer — and you bring the patience, skill and persistence to help people turn accommodation into something safe, stable and lasting.
- You can build trust with people who may have every reason to be wary of services, using consistency, honesty and clear boundaries to keep support moving forward.
- You understand how trauma, mental health, substance use, offending, poverty and exclusion can shape someone’s choices, risks and relationship with support.
- You are confident turning complex needs into clear action, from assessments and support plans to risk management, case notes and practical housing sustainment work.
- You are a strong advocate and creative problem solver, able to work with partners, challenge barriers and keep pushing for progress when systems are difficult to navigate.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Tuesday 21st July at midnight
Interview date: Thursday 30th or Friday 31st July online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
About the role:
Every day in this role is different, but at the heart of it is one thing: helping people feel safer, more stable and more in control of their lives.
As a Floating Support Worker, you’ll support people living across Westminster to sustain their tenancies, navigate challenges and build the confidence and skills needed to live independently. You’ll work alongside people facing homelessness, isolation, poor mental or physical health, domestic abuse, substance use and other forms of multiple disadvantage, providing practical and emotionally intelligent support that meets people where they are.
This is a role built on relationships. You’ll work closely with clients in their homes and communities, creating support plans that feel realistic, empowering and genuinely person-centred. Whether you’re helping someone manage rent arrears, reconnect with services, settle into a new home or take steps towards work, training or improved wellbeing, your support will help people move forward in meaningful and lasting ways.
You’ll be part of Westminster Floating Support, a fast-paced and supportive service funded by Westminster City Council, delivering housing-related support to people in all types of accommodation across the borough. Working as part of a collaborative and psychologically informed team, you’ll build strong partnerships with local services and agencies to make sure clients receive joined-up, holistic support.
At Single Homeless Project (SHP), we’re committed to helping our staff grow too. You’ll have access to ongoing training, reflective practice and real opportunities to develop your career within an organisation that is ambitious about creating change for homeless Londoners.
**This role is open to women only. This is an occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.
The postholder will primarily support women using our services, including clients who, due to trauma, safeguarding, privacy and engagement needs, will only accept support from women workers. The role may also involve supporting clients of any gender as part of wider service delivery.
About you:
- You bring experience supporting people facing multiple disadvantage, including homelessness, mental ill health, substance use, domestic abuse or social isolation, and know how to build trusting relationships that help people feel heard, respected and supported
- You feel confident helping people navigate the practical challenges that can put a tenancy at risk, from budgeting and benefits to rent arrears, housing options and building everyday independent living skills
- You work in a psychologically informed, strengths-based way, understanding how to motivate and empower people to move towards greater stability, confidence and independence at their own pace
- You’re able to balance empathy with professional curiosity, using support planning, risk assessment and safeguarding practice to provide safe, thoughtful and person-centred support
- You’re organised, proactive and able to manage a varied caseload while working collaboratively with colleagues and partner agencies to help clients achieve meaningful and lasting outcomes
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 19th July at midnight
Interview date: Wednesday 29th July online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Support Worker
We're looking for a passionate, compassionate and resilient Support Worker to join our Mental Health Social Care Service in Tower Hamlets
£20,010.00 per annum, working 26 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The working pattern for this role is: - 2x 13 hour shifts per week, including weekends and bank holidays
Needs to be available for Friday team meetings
What you'll do:
* Building supportive, trusting relationships with customers and creating a positive
* atmosphere
* Working proactively with other members of the team to handle the service caseload and
* administrative responsibilities
* Conducting key work sessions as required, that are innovative and engaging in order to
* achieve individual goals
* Ensuring ongoing assessment and management of risks associated with customers within
* an attitude of 'positive risk taking'
* Providing support with daily living activities, including practical assistance to support
* customers to independent living e.g. budgeting, cooking, establishing a night time routine
* Supporting customers to maintain a healthy environment and where appropriate assisting
* them to clean their accommodation and maintain good personal hygiene
* Assisting in the recording and reporting of customer incidents
* Managing customer referrals, completing assessments and obtaining and maintaining all
* relevant paperwork
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage
* customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self development
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is essentially customer-focused
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential
* NVQ Level 2/3 or equivalent with some or equivalent sector work experience
Desirable
* Experience working in a mental health setting or service.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job Description
Thank you!
Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a passionate, compassionate and resilient Support Worker to join our Learning Disabilities Social Care Service in Kent
£26,228.00 per annum, working 37.5 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The working pattern for this role is: - 7.30am-3pm, 2.30pm-10pm, 7.30am-10pm
What you'll do:
* Supporting the customer to undertake a full timetable of preferred activities including sport and leisure activities, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
* Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
* Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
* Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way;
* Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches;
* Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;
* Driving the customer to activities using the customer's vehicle, in rotation with the wider team;
* Communicating with family members and a range of other key stakeholders including social work, psychology and commissioning teams;
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
What you'll bring:
Essential
? NVQ Level 2 or equivalent
? Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities and supporting them in line with a PBS framework
Desirable
? Has some experience in Trauma Informed care
? Has some experience in working with people with Mental health
? Driving licence and a willingness to drive as part of support duties
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job Description
Thank you!
We are looking for an experienced, proactive, flexible, and knowledgeable Housing Support Worker to join our Housing Team. In this role, you will assess young people referred to the service and determine their suitability for New Horizon's Accommodation Pathway or private rented accommodation. You will provide high-quality, person-centred support to young people living within our accommodation projects, helping them to build the skills, confidence, and resilience needed to achieve positive and sustainable outcomes. You will be responsible for managing a diverse caseload across multiple accommodation schemes, completing assessments, developing support plans, and working closely with young people to identify and secure appropriate move-on options into independent living in a timely manner. The role requires effective partnership working with internal teams, local authorities, landlords, and other external agencies to ensure young people receive coordinated and holistic support.
This is a varied and rewarding role requiring excellent communication, sound professional judgement, and the ability to balance competing priorities while maintaining accurate records and delivering a high standard of service.
Key details
-
Contract type and hours: permanent, full-time (35 hours a week Monday-Friday)
-
Starting salary: £32,136 (salary scale is: £32,136.00-£35,778.00)
-
Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR
-
Application deadline: 9am, Monday 3rd August 2026
-
How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about supporting and transforming the lives of people who are experiencing homelessness in Hammersmith & Fulham?
We are looking a Project Worker to join our Hammersmith & Fulham Supported Accommodation Pathway, supporting adults with a range of needs who are preparing for more independent living.
In the role of Project Worker, you will support clients on their journey toward increased independence. You will manage a caseload of residents, helping them develop the skills and confidence required to move on to appropriate longer‑term or independent accommodation. The role focuses on empowering residents to build on their strengths, develop practical life skills, and maintain independence in the community.
Working in this role, your key responsibilities will be to:
- Work with clients to identify their personal aims and ambitions and work towards achieving them.
- Provide practical and personal support to clients in an approachable, caring and person-centred way.
- Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
- Complete administrative records relating to client work, housing management and health and safety.
- Work on a weekly shift rota including early and late shifts, weekends and bank holidays.
About you
This role will suit people with:
- An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
- Experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
- Good interpersonal and listening skills, to establish effective working relationships with clients.
- An enthusiasm to learn and work with clients with a holistic, person-centred approach.
Above all we are looking for inspirational individuals who have a genuine desire to support people to transform their lives, and who will be committed to our Recovery Ethos.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing Date: 10am on 21 July 2026
Interview and assessment date: TBC
The client requests no contact from agencies or media sales.
Thank you!
Housing Advice Worker
We're looking for a kind, compassionate and resilient Housing Advice Worker to join our Domestic Abuse Social Care Service in Kent.
£27,976.00 per annum, working 40 hours per week on a 1 year FTC.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
- Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
- Supporting key customers to set personalised goals in the form of a move on Support Plan
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
- Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.
- Liaising and building partnerships with local charities to support customers with move on items
- Accompany customers to property viewings.
- Helping to set up utilities for move on customers
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Engage positively in reflective practice sessions with colleagues.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
What you'll bring:
Essential:
NVQ Level 2 or equivalent experience in the social care/charity sector
Desirable:
Full Driving Licence and access to use of vehicle
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Resettlement Team operate as a core team within The Passage Resource Centre, conducting initial triage assessments with new service users, supporting with the day to day running of the centre and reception area, and carrying a caseload of service users working towards agreed housing goals and objectives. The Irish Resettlement Worker is based within this team, focussing their work on supporting Irish service users.
Resettlement Workers are responsible for:
Managing and coordinating the support and resettlement of service users, ensuring:
- Service users have a safe and welcoming place to access and work towards positive change.
- They are offered practical and personal support in a way that is approachable, engaging, flexible and caring.
- They are supported to make the most of their strengths and to articulate and make progress to achieving their hopes and ambitions.
- They have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services.
- Working effectively with other statutory and voluntary agencies, and the local community, to support service users in a holistic way.
- Contributing to continual service development & improvement, identifying and utilising referral pathways and building new partnerships to support positive resettlement for service users.
- Delivery of the No Night Out project, accurately assessing and referring eligible service users to ensure that we are working to prevent rough sleeping wherever possible.
- Working in line with The Passage policies and procedures, ensuring that the best possible service is provided to all service users.
The Irish Resettlement Worker will work predominantly with Irish service users to explore solutions and opportunities to resolve their housing situation. They will ensure delivery of a holistic services to Irish service users who present in crisis to The Passage Resource Centre, identifying housing opportunities where appropriate and offering a reconnection service back to Ireland where this has been identified as an appropriate option. They will also ensure that the cultural needs of Irish clients are explored and catered for.
*We kindly ask that you review the full job description (attached) carefully before applying.
We kindly ask that you review the full job description carefully before applying.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?
We are looking for a Hostel Support Worker to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.
Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.
You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.
Working closely with colleagues across the service, you will:
-
Maintain accurate records and case notes
-
Communicate clearly with the wider team
-
Deliver effective handover between shifts to ensure continuity of care and support
Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.
This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.
The client requests no contact from agencies or media sales.
Thank you!
About the role:
Join us at Single Homeless Project (SHP) as part of our Lewisham Vulnerable Adults Accommodation Service (LVAAS), delivering accommodation-based support across our properties in Brockley and New Cross. This is hands-on, day-to-day work alongside people experiencing homelessness and multiple disadvantage, where no two days are the same. You’ll build real relationships with clients, supporting them to stabilise, develop life skills and move towards greater independence, while navigating the challenges that can come with housing, health and wider support needs.
As a Project Worker, you’ll be at the centre of the service; working closely with colleagues and partner agencies to coordinate support that genuinely moves people forward. Alongside your client work, you’ll play a key role in keeping the service running safely and smoothly, from maintaining a secure, welcoming environment to staying on top of health and fire safety standards across the properties.
At SHP, this role is a starting point for growth. You’ll gain exposure to complex work, build confidence in your practice and be supported to develop your career in a way that works for you. If you’re looking for a role where you can make a tangible difference every day while growing your skills, you’ll find that here.
About you:
- You build trust quickly and genuinely, working alongside people experiencing homelessness and multiple disadvantage with warmth, consistency and clear boundaries
- You stay calm and practical in busy or challenging moments, able to balance competing demands without losing sight of what matters for clients
- You’re confident working in a property-based service, taking responsibility for creating a safe, well-run environment for both clients and colleagues
- You work well with others, whether that’s your immediate team or external partners, and know how to keep things moving forward
- You’re open to learning, reflective in your approach and motivated to grow your skills in a role that will stretch you
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 19th July at midnight
Interview date: Tuesday 28th July online via Microsoft Teams
A second stage interview will be arranged for suitable candidates in service in Lewisham.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for an organised, kind and resilient Support Worker to join our Mental Health service in Hackney.
£30,784.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Clarence Road is a CQC registered care home, which has a heavy focus on supporting customers with enduring mental health care and elderly needs.
Pro Rota including sleeping
What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere in the home.
- Following lone working protocols and maintaining high levels of awareness to health and safety for self, colleagues and customers.
- Supporting customers to maintain a healthy and clean living environment, where appropriate, provide assistance to maintain their living areas are clean and safe from hazards.
- Providing support and assistance to customers during the day who may be experiencing difficulties with their own mental health and seeking appropriate support.
- Providing support with daily living activities including practical assistance to customers who may require this.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health
- Experience working in a CQC registered care setting
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see the full Job description on our website
Thank you!
We're looking for a passionate, compassionate and resilient Support Worker to join our Homelessness Social Care Service in Brent. No personal care or experience is required, just the right values
£30,784.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
A Support Worker will help to enable vulnerable people with complex support needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
This role will be based at for Pound Lane, which is a high complex needs 24-hour service with same shift pattern.
The working pattern for this role is: - 5 days a week, working over a seven day pattern, weekends included. Shift pattern 8am-4am and late shift 1.30pm-9.30pm
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Oversee the daily running of the service ensuring all health and safety responsibilities are met
* Raise safeguarding alerts and complete incident reports within specified timeframe
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate support based on the assessment and reflecting the services and resources available
* Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of living standards
* Support customers to move on from the service through their identified move on pathway liaising with our Resettlement Officer and Brent Housing team.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
What you'll bring:
Desirable:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description