43 Individual giving and legacy officer jobs

Do you want to be part of a dynamic and innovative fundraising team? Do you want to raise money for some of society’s most pressing challenges and play a key role in an ambitious fundraising and volunteering campaign?

We are looking to recruit a Philanthropy Officer to join us at this very exciting time. The Philanthropy Officer will be responsible for the relationship management of a portfolio of around 100 prospective donors in order to raise funds for a range of key projects. They will be responsible for the entire prospect relationship management process including researching, cultivating, asking and stewarding. 

This role will play an integral part in supporting donations to improve student experience and across key areas of research.

As part of an award-winning team and led by some of the most respected names in higher education fundraising, you’ll get the chance to work across the team and wider university to encourage new donors to make long-term, sustainable and significant £10k plus gifts. You will also have the opportunity to work with our senior team on proposals to top donors enabling you to get experience of working with some of the most successful and experienced major gift fundraisers in the UK Higher Education sector. 

You will be provided with a robust induction and an ongoing training program that will include support from the University as well as expert external providers.

About our organisation

Music as Therapy International is looking for an ambitious, creative and relationship-focused Fundraising Manager to lead our fundraising as we enter an exciting new phase of our development.

Registered in 1998 and recently converted to a CIO, we are a small, established charity with a big ambition: To inspire, guide and champion caregivers to use music to strengthen care. Our work equips caregivers with practical skills and approaches that use music to improve the lives of people in vulnerable situations around the world.

We have entered a new strategic period focused on extending our reach, evolving our training and securing the future of music in care. In 2025 we operated with an income of c.£225k.  We are now looking for someone to build on this, bringing fundraising expertise, initiative and curiosity to help us turn our strategic ambitions into sustainable growth. 

About the role

As our Fundraising Manager, you will have a genuinely influential role in making that ambition possible. Working closely with our Director and wider team, you will take the lead on developing and delivering our fundraising strategy across trusts and foundations, major donors, regular giving, community fundraising, corporate partnerships and legacies.

This is not a role where you will be one small part of a large fundraising machine. You will have the opportunity to shape our approach, develop meaningful relationships with supporters and funders, identify new opportunities and turn our impact into compelling propositions that inspire people to give.

If you are an experienced fundraiser who enjoys having responsibility, building relationships and seeing the direct results of your work, we would like to hear from you.

Age International's vision is a world where every older person is included and valued. Its mission is to inspire and channel UK and international support so that older people in challenging situations across the world can improve their lives.

The CEO of Age International provides leadership to a committed and dynamic charity which champions the rights, and improves the lives, of older people in low- and middle-income countries.

This is an exceptional opportunity to lead Age International at a pivotal moment for the rights and wellbeing of older people globally. As CEO you will provide inspirational leadership to an organisation with a strong reputation, deep expertise and a clear purpose: to ensure that older people everywhere can live with dignity, security and choice.

While the current strategy is defined, you will deliver this and then shape a new, ambitious strategy in years to come, working to influence policy, mobilise resources and nurture powerful partnerships that bring about lasting change.

With credibility, compassion and determination, you will champion the voices of older people internationally and lead Age International into its next chapter of impact and influence.

Please view the attached role description for full details.

Person specification:

Essential:

* Strategic vision, forward-looking, clear-thinking strategist able to read the environment and lead strategy processes.

* Passionate, values-based leader, committed to advancing the rights of older people.

* Senior leadership and governance experience in a complex organisation, preferably in the charitable / NGO sector.

* Strong experience of international development and humanitarian programme development and management, and related policy issues.

* Experienced income generator with financial acumen.

* Collaborative, relational team builder and manager committed to diversity equality and inclusion, able to use soft-power to build support.

* Partnership-builder creating impact greater than the sum of the parts.

* Confident external affairs representative, manager of stakeholder engagement and spokesperson, including for the media.

* Advocate and confident influencer able to drive policy change

* Engaging and effective communicator and campaigner, able to explain impact, inspire support and grow profile.

* Calm manager of change who is both agile and pragmatic.

* Thrives working in a small team on a big mission.

* Willing to travel internationally on programme monitoring visits and for conferences.

Desirable:

* Understanding of UN processes, health system strengthening, income security and social pensions, able to articulate the impact of gender discrimination and climate change on older people internationally.

* Experience as a CEO or of overseeing organisational management, policies and compliance.

* Technology and digital skills.

* Experience of leading public change campaigning.

* Experience as a Trustee.

What we offer in return:

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

The closing date for applications is 14th September, 2026.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Anonymisation

Please submit your CV as a Word document. It will be anonymised by our recruitment system.

Please provide a supporting statement that explains how you meet the competencies in the job description. Age UK acknowledges that AI may be used to support applications, however we expect candidates to personalise their experience, knowledge and skills. Failure to do so may result in your application being rejected.

Please do not include your name, or any other personal information in your supporting statement, to assist our inclusive recruitment process.

Please do not use heavy formatting for either your CV or supporting statement, as the system is unable to anonymise these.

All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if you are invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Safeguarding

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

PWSA UK is looking for an individual who is experienced in individual supporter fundraising, capable of growing our income from our community network, individual givers including seasonal and capital campaigns. You will have the drive to make a difference for our stakeholders, be able to build strong supporter relationships at a distance and create compelling proposals that connect donors with PWSA UK’s mission and will enjoy working independently in a small team. 

About the role

This is a new role and you will manage and maintain a regular giving programme for new and existing supporters, developing tailored communications, proposals and engagement opportunities for the community that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will support community fundraising, establish an effective individual giving programme using the CRM and increase the number of legacy pledges achieved over time

• Build and manage an individual giving programme.

• Support and build upon the community fundraising activity

• Develop persuasive campaigns, cases for support and donor communications.

• Maintain the CRM and utlise it to its full potential

• Keep accurate records, forecasts and pipeline reports.

About you

You will be an excellent communicator, careful researcher and organised fundraising manager, with experience in individual giving and community fundraising. You will be confident communicating with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.

Why join us?

This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work.

The role

Individual giving at Cruse is in its infancy; therefore, this is a unique opportunity for an experienced, proactive and creative individual giving expert to join, develop and build the role. We are looking to build all areas of individual giving including committed gifts, cash appeals, legacy and in memoriam gifts, and increase our supporter acquisition and retention. With integrated cross team planning and delivery between individual giving, events, campaigns, brand and supporter engagement.

Experience of using digital channels to grow income from supporters and creating an exceptional donor experience are key to this role. The Individual Giving Manager role is part of the Voluntary Income Team, that will drive development of both acquisition and retention channels to improve overall supporter experience, and therefore income. This is a great opportunity to make this role your own and set the direction for generating income from individual supporters alongside growing our legacy pipeline.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.  Please note that if your application does not include a CV and covering letter, it may not be considered.

The closing date for applications is 16 September 2026 with interviews taking place week commencing 28 September 2026. We reserve the right to close the advert early as suitable candidates apply.

Please be advised that if you do not hear from us by 28 September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

About us

Greyhound Rescue Wales (GRW) is Wales’ leading charity dedicated to rescuing, rehabilitating and rehoming greyhounds and lurchers. Founded in 1993, we have spent more than three decades championing the welfare of sighthounds and working towards our vision: a Wales without greyhound racing, where every greyhound and lurcher has a home and receives the best possible care.

In April 2026, after 25 years of determined campaigning to improve welfare and regulation within the racing industry, legislation to ban greyhound racing in Wales was finally passed. This landmark achievement marks the beginning of a new chapter for GRW as we expand our reach and capacity across the UK to ensure every greyhound leaving the racing industry has a rescue space, medical support and rehabilitation on the journey towards their forever home.

To help us grow sustainably and strengthen our long‑term impact, we are now seeking to develop our fundraising team with the creation of a Head of Fundraising role. You will lead and work closely with the Trusts & Foundations Officer, Sponsorship & Individual Giving Officer and Community & Events Fundraiser to deliver an annual income target of £400K+.

Role

The Head of Fundraising is a senior leadership role with overall accountability for the strategic development, operational effectiveness and performance of all fundraising activity at Greyhound Rescue Wales (GRW).

The role will drive, lead and grow our fundraising strategy and has responsibility for developing diverse, sustainable income streams and building strong relationships with supporters, partners, and funders.

The role holds end‑to‑end accountability for income delivery across trusts and foundations, community and event fundraising, and sponsorship and individual giving.

The Head of Fundraising provides clear leadership to the fundraising team and has line management responsibility for:

• Trusts and Foundations Officer
• Community and Events Fundraising Officer
• Sponsorship & Individual Giving Officer

Please see attached the full job description and person specification

The Fundraising Manager will play a key role in securing sustainable income to enable Amber to achieve its mission. Working closely with the CEO, you will develop and deliver fundraising across a diverse range of income streams, building strong relationships with funders, supporters and partners.

As Amber's sole fundraising professional, you will lead all aspects of income generation, building on established income streams such as trusts and foundations, community fundraising, individual giving and events, while developing income streams that are at an earlier stage, including legacy giving and corporate sponsorship. You will work closely with the CEO and colleagues across the organisation.

This is a varied and rewarding role that combines strategic planning with hands-on fundraising, offering the opportunity to make a direct impact on the lives of blind and partially sighted children through music.

Main duties and responsibilities:

- Planning and Monitoring

- Trusts and Foundations

- Community Fundraising

- Corporate Sponsorship

- Individual Giving

- Events and Campaigns

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraiser or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate project or product management skills, an enthusiasm for fundraising, familiarity with supporter journeys, creative thinking and will have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To express interest, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. Following your call we will share the info needed to submit a full application. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Deadline for expressions of interest: Midnight Sunday 13th September

Closing date for applications: Midnight Monday 14th September

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraiser or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate project or product management skills, an enthusiasm for fundraising, familiarity with supporter journeys, creative thinking and will have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To express interest, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. Following your call we will share the info needed to submit a full application. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Deadline for expressions of interest: Midnight Sunday 13th September

Closing date for applications: Midnight Monday 14th September

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.

To be successful in this role you will: 

• Lead the development and delivery of legacy marketing and in-memory fundraising strategies to drive sustained income growth and supporter retention
• Be self-motivated, independent and target-driven
• Act as the subject matter expert on legacy administration and in-memory giving, providing guidance, training, and mentoring while promoting a strong culture of philanthropy
• Manage all aspects of legacy casework, including complex and contentious cases, ensuring effective stakeholder relationships and full compliance with legal, regulatory, and best practice standards
• Oversee data management, reporting, and analysis to generate insights, improve processes, and support accurate forecasting and long-term financial planning
• Collaborate across teams to maximise fundraising opportunities, enhance donor engagement across channels, and deliver impactful events and integrated giving initiatives
• Posses a natural confidence in talking to people with high emotional intelligence and resilience due to the sensitive nature of the role, with excellent communication and relationship building skills.

What we offer: 

• Flexible and hybrid working to support work-life balance 
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Enhanced Maternity and Paternity Pay 
• Employee Assistance Program and Lifestyle Savings
• Free flu jabs 
• Cycle to work scheme 
• Charity events throughout the year 
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 
• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance. 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

Would you like to join our caring and ambitious team, using your strong communication and organisational skills to provide an excellent supporter journey, underpinned by positivity and empathy?

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

We are undergoing significant changes, with a transformational new strategy to multiply our income, ultimately funding research that will find a cure.

What we’re looking for

We’re looking for an organised, proactive and people-focused person who enjoys getting things right, communicating with others and making a positive difference to the supporter experience.

This is an Officer-level role, ideal for someone with experience in administration, supporter care, fundraising, marketing or a similar role who is looking to develop their skills and build a career in charity fundraising and marketing. You don’t need to be an expert in legacy or In Memory fundraising - what matters most is that you’re curious, willing to learn and confident working with both people and processes.

As part of our Legacy and In Memory team, you’ll play an important role in delivering excellent supporter care. You’ll have a varied mix of responsibilities, from processing donations and correspondence and responding to enquiries from existing and future supporters, to supporting marketing campaigns, identifying and supporting the production of marketing materials and helping us build strong, lasting relationships with our supporters.

You’ll be someone who takes pride in providing a high standard of stewardship, is comfortable managing administrative tasks and can communicate with warmth, sensitivity and empathy - particularly when supporting people who are remembering someone they have lost.

Our team is ambitious and curious, and we’re always looking for new ways to grow income and supporter engagement through legacies and In Memory giving. You’ll be encouraged to bring your ideas, learn from others and contribute to a positive team culture where we support and challenge each other to do our best work.

If you’re looking for a role where you can combine organisation, communication, creativity and purpose, while developing your fundraising and marketing experience and helping the Macular Society make a lasting difference, we’d love to hear from you.

What we provide in return

In return we provide a great working culture and offer flexible working options, 27 days annual leave, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. 

Macular Society is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: 

• The candidate has evidenced the minimum criteria for the role through their application 

• The candidate has chosen to share that they have a disability in the covering letter/application email 

• Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role. 

We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss.

We offer a flexible approach to working in this role, including the potential opportunity to work compressed hours over fewer days, or spreading out the hours out across the working week.

It is important that you can work from our Andover office for all, or some, of your hours, in order to process and fulfil postal correspondence and donations.

To apply: Please email your CV and a covering letter explaining how you meet the job description and person specification 

In line with our value of “Showing we care”, we ask that the covering letter is written in your own words and not heavily reliant on AI-generated content.

Closing date: 23.59, Monday 28 September 2026

Please apply early, as we’ll be reviewing candidates throughout. We reserve the right to close the advert in advance of the published date.

Interviews: Week commencing 5 October 2026

This is an exciting opportunity for a senior fundraising professional who combines strategic thinking with excellent relationship-building skills and a passion for making a tangible difference.

The Fundraising Manager will lead on the development and growth of several key income streams, including:

• Major Donors
• Corporate Partnerships and Giving
• Regular Giving
• Gifts in Wills (Legacies)

Working in close partnership with SUDEP Action's other Fundraising Manager (who oversees Community fundraising, Trusts and Grants and other aspects of our in-memory giving), the postholder will also share responsibility for the development, delivery and performance of wider fundraising activity across the charity.

A significant aspect of this role will involve re-engaging existing high-value supporters while identifying and cultivating new prospects. The ideal candidate will be confident networking, opening doors, building meaningful relationships and inspiring people to support a cause that may be unfamiliar to them.

The postholder will work collaboratively with colleagues across the organisation, including fundraising colleagues, the CEO, and wider management team, drawing upon their expertise to develop effective fundraising plans, test assumptions and ensure the charity is represented professionally, authentically and consistently.

Given the nature of SUDEP Action's work, the role also requires sensitivity, empathy and the ability to engage thoughtfully with people affected by epilepsy and bereavement.

Full details of the role and experience required can be found in the Job Pack attachment.

Relationship Executive – Supporter Engagement & Legacy Giving

We are seeking a confident relationship builder who loves talking to people and wants to use their communication skills to make a genuine difference.

Position: Relationship Executive – Supporter Engagement & Legacy Giving
Salary: £30,000pa
Location: Milton Keynes / Hybrid
Hours: 36.5 hours per week, including one evening per week up to 8pm and, after an initial period, one Saturday per month
Contract: Permanent
Closing date: CVs reviewed on a rolling basis

About the role

This is a people-focused role for someone who enjoys picking up the phone, starting conversations and building genuine relationships.

You don't need previous legacy fundraising experience. You could come from customer service, account management, telesales, supporter care, fundraising or another relationship-focused role. What's important is that you're confident speaking with people, motivated by achieving results and excited by the opportunity to work for a charity.

You'll build relationships with existing supporters, helping them understand the difference they can make through their ongoing support and the possibility of leaving a gift in their Will. You'll manage your own portfolio of supporters, developing relationships from initial conversations through to longer-term engagement.

Key responsibilities include:

• Making proactive outbound calls to existing supporters and having warm, engaging conversations.
• Building trusted relationships and understanding what motivates individual supporters.
• Talking sensitively and confidently about legacy giving and the impact of leaving a gift in a Will.
• Following up supporter campaigns, mailings and events by telephone.
• Sharing inspiring stories about the difference supporters can make.
• Providing excellent supporter care through telephone calls, emails, letters, cards and other personalised communications.
• Working towards agreed targets for calls, engagement and fundraising outcomes.
• Maintaining accurate CRM records and managing your own workload and supporter portfolio.
• Occasionally supporting events around the UK and meeting supporters face-to-face.

About you

Above all, you'll be someone who really enjoys talking to people.

You'll be a natural relationship builder with excellent listening and questioning skills and the confidence to guide a conversation towards an outcome. You'll be comfortable making outbound calls and working towards targets, while ensuring every conversation remains personal, respectful and supporter-focused.

You'll also be organised, comfortable using a CRM or database and able to manage your workload with minimal supervision.

Experience could come from customer service, account management, telesales, fundraising, supporter engagement or relationship management – previous charity or legacy experience isn't essential.

About the organisation

You'll be joining an established international charity working to improve the lives of vulnerable children, families and communities around the world.

This is an opportunity to take the relationship-building skills you've developed elsewhere and use them for something with real purpose – helping supporters understand the lasting difference their generosity can make.

Other roles you may have experience of could include: Customer Relationship Executive, Customer Service Advisor, Account Manager, Relationship Manager, Telesales Executive, Supporter Care Officer, Supporter Engagement Officer, Telephone Fundraiser, Fundraising Officer, Membership Officer, Donor Care Officer or Legacy Fundraiser.

Location: London, with a minimum of two days per week in the Haig House hub, Borough High Street
Salary: £53,381-£58,818 per annum (inclusive of London Supplement)
Contract: Permanent, full-time, 35 hours per week

The Royal British Legion is looking for an experienced and data-minded Senior Growth Manager to lead its supporter growth activity and help turn engagement into long-term income and loyalty.

This is a senior role focused on one of the biggest opportunities within RBL’s mass fundraising programme. You will lead the strategy for Growth, using data and supporter insight to shape targeted cross-sell, upsell and reactivation activity across individual giving. The focus will be on understanding what supporters need, when they are most likely to engage and how communications can strengthen the individual giving supporter experience while increasing lifetime value.

Reporting to the Head of Acquisition and Development, you will define Growth plans, set priorities and use performance data to understand what is working and where there is potential to improve.

Working closely with colleagues across Acquisition, Welcome, Retention, Planning, Data, Events, Legacies and other areas of Fundraising, you will help create a consistent supporter experience and ensure Growth activity contributes to wider fundraising objectives.

You will also lead and develop a Growth Manager and two Growth Officers, creating clarity, supporting high performance and ensuring the team has the insight and focus needed to deliver. Strong stakeholder management will be important, as you build effective relationships across RBL and with external agencies, bringing together different teams and priorities to deliver joined-up supporter journeys.

The ideal candidate will bring significant experience of developing and delivering mass fundraising or customer communication strategies, with a strong understanding of individual giving, supporter experience and how data can be used to improve engagement and income.

You will have proven experience managing teams, working with complex programmes and budgets, and using insight to make informed decisions about audiences, communications and performance. You will be comfortable translating strategy into clear plans and measurable outcomes, while influencing stakeholders across a large and complex organisation.

This is an opportunity to shape how RBL builds stronger relationships with its supporters beyond their initial engagement, using data, insight and a clear understanding of supporter needs to increase loyalty, sustainable income and long-term value in support of the Armed Forces community.

Please download the candidate pack [PDF] for full details and how to apply.

Closing Date: Monday, 14th September