Jobs in East sussex
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Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our jobs page).
What you’ll do
As International Partnerships Lead for the Middle East, Africa and Europe, your role is to provide world class customer service and support to over 250 international schools from around the world. You will build and maintain excellent working relationships with your partner schools, supporting them to make the most of the Unifrog platform. Solutions and customer service focused, you will make sure that all interactions with Unifrog are prompt, positive and successful.
You will cover the Middle East and Africa, with possible opportunities for international travel for school visits or conferences once a year.
Your key responsibilities will include:
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Being the first point of contact for our international partner schools in the region.
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Working with your partner Area Manager to improve Unifrog engagement across the region and making sure schools are making the most of the platform.
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Monitoring, auditing and analysing usage across partner schools, identifying schools that need additional support to use the platform effectively.
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Provide resources and strategies to partner schools to maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
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Delivering targeted training sessions for partner schools via workshops and webinars. This could be a video meeting with a counselor, a webinar with lots of teachers attending from around the world; or an in-person visit to one of our partner schools subject to travel restrictions.
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Onboarding new schools that join us. You will make sure that they are properly set up on our platform and have a strong plan in place so that they and their students can get the most out of Unifrog.
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Responding to queries and troubleshooting issues and providing on-the-spot support via phone, email and video calls.
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Proactively working to foster a sense of community amongst our Unifrog partners.
What we’re looking for
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Strong communication skills – ability to articulate ideas clearly and concisely over email, phone and on video calls.
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Track record of excellent relationship management and customer service.
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Active listening and objection handling skills.
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Problem-solving skills and the ability to find solutions to queries independently.
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Confident working independently but happy to ask for support when it’s needed.
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Extremely well organised, with a keen attention to detail.
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A background and interest in education would be an advantage.
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Proactive attitude and willingness to get stuck in.
You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you, you love building relationships, and you’re an energetic person who is willing to learn, then we’d love to hear from you.
Working together
You’ll work alongside the Area Manager for your region as well as colleagues in our International Partnerships team and the wider International schools team. You’ll be line managed by our International Partnerships Manager (London-based).
Benefits
On our jobs page you’ll find a full list of the benefits we offer our team, including:
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Mission focussed
Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
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Growing company
Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Growing individually
Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Have impact
Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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UK salary: £38,332 per annum plus team commission (OTE: £43,000).
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HK salary: HKD 32,007 per month, plus HK living allowance (HKD 5,670 per month) and commission (OTE: HKD 41,575 per month).
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Grade B.
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Full-time.
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28 days paid holiday per year (plus bank holidays).
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If UK based, normal working hours are 8am - 4pm, Monday to Thursday, and 8am - 3.30pm on Friday. (Sometimes you may be required to start earlier or finish later).
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If Hong Kong based, normal working hours are 10am to 6pm Monday to Thursday, and 10am to 5.30pm on Friday. (Sometimes you may be required to start earlier or finish later).
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Work remotely in the UK or flexibly from our London office, or remotely in Hong Kong or flexibly from our Hong Kong office.
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Start date: as soon as possible, though we will be flexible for the right candidate.
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If you require reasonable adjustments, or want to discuss any details about the role before applying please contact our recruitment lead (contact details on our jobs page)
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We can only consider candidates who have the right to work in the UK or Hong Kong.
Application process
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Deadline: 10:00 (BST) on Monday 22nd June 2026.
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Stage 1: Application form (~1 hour)
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Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
ii. Tell us about a time when you had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)
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Stage 2: Phone task (15 minutes)
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Stage 3: Video call interview (1 hour)
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Short demonstration of a Unifrog tool (resources will be provided) (10 minutes)
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Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (50 minutes).
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Phone interviews will be held throughout the application window. Video call interviews will be held w/c 29th June 2026.
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Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
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Please note, we compare all answers to an AI-generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring. You can find more details and our full policy on AI on our Unifrog jobs page.
Inclusion and diversity at Unifrog
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How we communicate
Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
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Embedded EDI
As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
- Recruitment processes
To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.
We are seeking a dynamic Trusts & Foundations fundraiser to sustain and grow this vital area of income, to support people on their journey out of homelessness.
About Emmaus
Emmaus (pronounced em-may-us) is a movement of charities that empowers people to overcome homelessness. We provide a stable home and tailored, life-changing support for people who are experiencing or at risk of homelessness. By focusing on each person’s strengths, we help people rebuild their lives and work towards the future they want to create.
As part of a nationwide network of Emmaus charities, we provide skills, training and work experience to help people achieve their goals and regain independence.
Together, we are ending homelessness one person at a time.
About the role
The Trusts & Foundations Manager will play a pivotal role in driving sustainable income growth for Emmaus UK through strategic relationship management, compelling funding proposals and the development of a strong pipeline of new and existing Trusts & Foundations supporters.
Working collaboratively across Emmaus UK and our wider federation, the post holder will identify funding priorities, develop fundable projects and deliver excellent stewardship and reporting to secure long-term support for the organisation’s mission and strategic objectives.
This is a brilliant opportunity to work as part of a small but ambitious team, raising vital funds for a unique organisation with a proven philosophy on tackling homelessness through the power of community.
Who are we looking for?
We are seeking a proactive, relationship focused fundraiser who can bring the incredible impact of Emmaus to life in person and through powerful prose.
We are searching for creative candidates who will passionately convey the deep impact and the unique approach that Emmaus takes whilst articulating the stark reality and challenges of those who are faced with homelessness.
The ideal candidate will pride themselves on detail but also be energised at the prospect of engaging with funders directly as they build strong, meaningful and lasting relationships, both with our existing portfolio of grant funders in addition to new prospects.
What we offer
· Salary: £39,924
· Working hours: Full time, 37.5 Hours per week Monday to Friday, with flexible working options available
· Contract: Permanent
· Pension: Stakeholder pension with employer contribution
· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave
· Training & development: Individually tailored induction. Ongoing training and development
· Volunteering: 2 days allowance each year
· Employee assistance: A 24/7 employee assistance scheme is available
· Flexible working: Options available, subject to the requirements of the role
· Life assurance: Death in service lump sum of 3 x salary
To apply:
To apply for this role, please send your CV and a covering letter to Eddie, the Email address can be found in the Application Pack.
Please ensure you refer to the job description and person specification when completing your covering letter.
The closing date for applications is Monday 29 June 2026.
Shortlisted candidates will be invited to a first stage interview via Microsoft Teams on Wednesday 8th July, with final stage interviews to be held via Microsoft Teams on Wednesday 15th July.
If you would like to arrange an informal discussion about the role, please email Eddie, the email address can be found in the Application Pack.
Equal Opportunities
Emmaus UK is an equal opportunity employer and is committed to providing a working environment free from discrimination. We actively promote an inclusive culture and aim to create a workplace where people from diverse backgrounds, characteristics, perspectives, ideas and experiences work together.
We welcome applications from all individuals, regardless of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
To ensure fairness and consistency in selecting the best candidate, all applications are anonymised until the interview stage is confirmed. This means shortlisting is based solely on the relevance and suitability of experience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Farm Rescue Lead
Reporting To: Supply Lead
Salary Range: £29,000 - £31,000 (Dependent on experience)
Contract Type: 2–4 month contract, dependent on circumstances/availability.
Location: Felix Farms in Kent with occasional travel to Felix’s sites in London (Deptford, Enfield, Poplar, Acton, Western International Market, New Spitalfields Market, Canary Wharf, Old Street.)
Hours/Days per week: 37.5 hours per week, 8am – 4.30pm, Monday – Friday.
About The Felix Project
The Felix Project is London’s largest food redistribution charity. Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felix’s Kitchen. It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed people experiencing hunger.
Our Values
Our values set the tone for our organisational culture and reflects how we do everything at The Felix Project including our recruitment & Selection process.
Purpose of the Job
This is an exciting opportunity to play a key role in ensuring that the charity is successful in achieving its objective to rescue and secure a growing supply of surplus food direct from farms, helping us to meet our ambitious future meal targets to feed those in need. You will take a lead role in maintaining relations with the farms and managing large groups of corporate volunteers who change day to day. You will be the First Aid point of contact, provide support with resource planning, daily reporting and measurement. You will also work with the Felix media team to capture photos, case studies and other activities. This is a hands-on role that requires being on your feet and frequent manual handling and is 100% outdoor based regardless of weather.
Duties and Responsibilities
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
- Initial set up 8:00am at orchard site each day
- Carry out Dynamic Risk Assessment each morning
- Meet, greet and check in volunteers on arrival
- Support volunteers with way finding from train station to farm
- Introduction and H&S briefings for volunteers
- Manage all aspects of picking, stacking, loading of fruit
- Arrange lunch and refreshments for volunteers
- Liaise with farmer/on-site contact day-to-day
- Liaise with Haulier to arrange collections and deliveries
- Liaise with the depot teams regarding deliveries
- Lead & support where necessary on all farm outreach activity
- Any other duties as directed by line management
Application procedure
Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



Location-UK, London or London whereabouts
Department- Business Support
Reports to (Line Manager): Director of Finance and Business Support
Responsible for( Line managing): IT Officer and Operations Officer
Grade: E
Contract Type: Open-ended contract
About HelpAge
HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.
Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.
About the Job
The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.
The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.
Key areas for impact/influence and responsibilities
To make an impact and influence, the role holder will:
Strategic Operations & IT Leadership
· Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.
· Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.
· Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.
Operational Systems, Policies, and Services
· Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.
· Provide operational advice and support to Global Teams and clusters in London and overseas.
· Support localisation processes, including country office operations and office closures as required.
· Maintain the organisation’s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.
· Ensure maintenance of the digital assets and equipment register.
IT Strategy and Digital Enablement
· Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.
· Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.
· Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.
People Management and Collaboration
· Line manage Operations & IT staff and coordinate communities of practice across operational areas.
· Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.
· Manage the Operations & IT budget and ensure efficient use of resources.
Skills and experience required
The successful candidate will bring:
· Experience managing projects and task groups to improve operational practice and processes.
· Strong analytical skills, including data analysis, reporting, and identification of trends.
· Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
· Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
· Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
· Strong collaboration skills and ability to work across teams, functions, and with external partners.
· Alignment with HelpAge values: impact, learning, partnership, and inclusion.
How to apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.
Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.
Interested and experienced candidates are requested to submit their CV &Cover Letter Only to the email provided.
The client requests no contact from agencies or media sales.
Following a restructure within our People Team at SEL Mind, we are excited to offer a new opportunity for a People Systems Administrator.
This role plays a vital part of ensuring the smooth and efficient running of our People systems and processes. As part of a friendly and committed team, you will contribute directly to delivering a positive, supportive and professional experience for colleagues across the organisation.
In this role you will provide high-quality administrative support across People processes, working with data, systems and colleagues to ensure accuracy, efficiency and confidentiality at all times.
You will enjoy a varied workload requiring excellent attention to detail and strong organisational skills. You will be confident planning and prioritising your workload, managing multiple tasks and working on your own initiative as well as following established procedures.
You will thrive in this role if you bring a flexible can-do attitude and a calm, problem-solving approach to your work, take pride in delivering accurate work, and are proactive in supporting both your team and the wider organisation.
Proficiency with databases and Microsoft Office applications – particularly Word, Excel and Outlook – are also essential for this role. The recruitment process will include a test of administrative and IT skills and an in-person interview.
Closing date: Tuesday 9th June (11:59pm)
Likely interview date: 26th and 30th June
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



The client requests no contact from agencies or media sales.
Surrey and Borders Partnership NHS Foundation Trust (SABP) have contracted Surrey Coalition of Disabled People and LF Solutions to provide independent administration and support to FoCUS, their Forum of Carers and people who Use Services.
HOURS: 18 hours per week, worked flexibly, mostly Monday to Friday. To include at least one evening per month
TERM: Permanent
SALARY: £12,000 - 13,000 per annum (full time equivalent to £24,000 - 26,000 per annum depending on experience and qualifications)
LOCATION: Home based or office based with regular travel within Surrey and NE Hants
REPORTING TO: Mental Health Lead
ACCOUNTABLE TO: Surrey Coalition Board of Directors
CLOSING DATE: 22nd June 2026 at 10:00am
Surrey Coalition of Disabled People
Our vision is a world where difference is valued, and diversity is celebrated. A world where everyone has the same rights, freedoms, choices, and opportunities.
Surrey Coalition of Disabled People is an innovative organisation that is led by disabled people working together to achieve our vision.
Purpose of the Role
Surrey and Borders Partnership NHS Foundation Trust (SABP) have contracted Surrey Coalition of Disabled People and LF Solutions to provide independent administration and support to FoCUS, their Forum of Carers and people who Use Services.
FoCUS enables people to have their say and influence the mental health services they receive within Surrey and Northeast Hampshire.
FoCUS was set up by SABP to:
· Place people at the heart of the delivery and design of mental health services
· Set standards for how they involve people
· Measure how well they involve people
· Measure how well they deliver services
This role is intended to facilitate and coordinate involvement in FoCUS by promoting the network and encouraging people who use the Trust’s services and carers to join and participate in user involvement activities, and raise themes heard from member experiences to the Trust for discussion.
Main Responsibilities
Promotion of FoCUS
· Encourage and enable people with experience of mental health services and carers to join FoCUS and to influence SABP’s services.
· Increase awareness of the benefits of user involvement and representation in building people’s confidence, sense of worth and self-esteem and in helping people to achieve greater social inclusion.
· Promote FoCUS to people who use SABP’s services and carers, across Surrey and Northeast Hampshire. Using a variety of communication and engagement methods including attending relevant outreach and community events with an exhibition stand or promotional materials.
· Increase the number of service users and carers joining as FoCUS members.
· Develop and maintain personal contacts within SABP’s services in Surrey and Northeast Hampshire to promote FoCUS to their clients, and encourage key staff to attend Community Group meetings.
· Liaise with other services including Community Mental Health Recovery Services, Integrated Neighbourhood Teams and other public services and voluntary sector providers to promote FoCUS and encourage them to promote FoCUS membership to their clients.
Management of the Network
· Contact new FoCUS members to ensure their support and access needs are met and to encourage them to attend their local Community Group meetings.
· Work with LF Solutions to maintain and manage network enquiries, new members, meeting planning and delivery of the activities of the forum.
· Act as main contact for service users, carers and professionals for the FoCUS network. Manage inbox and all enquiries.
· Chair the meetings of the forum to ensure the smooth running of meetings and enable everyone to contribute in a welcoming and supportive atmosphere.
· Encourage members to attend FoCUS meetings and drop in’s to share recent service experiences.
· Produce a quarterly mental health Newsletter to promote outcomes achieved, manage the social media accounts for FoCUS.
Reporting
· Maintain accurate records. Keeping confidential member information up to date, undertaking data cleanses, recording meeting attendance and topics of discussion. Track activity and outcomes data for reporting purposes.
· Provide a quarterly report on activities and membership to SABP.
Development of volunteer FoCUS Representatives
· Encourage FoCUS members to put themselves forward to become a volunteer FoCUS Representative, explaining the nature and commitment of the role.
· Work with FoCUS Representatives on plans for engagement in their Areas and to agree their individual level of involvement in promoting FoCUS. Help them prepare their respective contributions to their Community Group meetings.
· Organise and attend a quarterly meeting of the FoCUS Representatives to prepare contributions to FoCUS Committee meetings, and provide support as required.
· Identify any training needs of FoCUS members and Representatives, to empower them to fulfil their potential and build personal skills and confidence to have their say.
General Duties
· Encourage existing and new FoCUS members to also join Surrey Coalition of Disabled People and the Independent Mental Health Network, offering opportunities for involvement in other issues affecting their lives.
· At all times, to work within Surrey Coalition’s policies. Including equal opportunities and health and safety, safeguarding, confidentiality and data protection.
· To work as a member of the team promoting FoCUS, including FoCUS Representatives and staff of Surrey Coalition and LF Solutions.
· Work flexibly to meet the responsibilities of the role and be responsive to any feedback.
· Carry out any other tasks within the scope of the role, as required by the Chief Executive and Mental Health Lead.
Person specification
It is essential that you have:
· Understanding of the value of user involvement and representation
· Understanding of mental health conditions and services
· Experience of working with groups and/or volunteers in community-based settings
· Excellent communication skills with the ability to communicate effectively in a range of formats and with a variety of audiences
· Good interpersonal skills to work with others to achieve objectives
· Self-motivated and able to work independently
· Advanced organisation and coordination skills with the ability to prioritise and plan your own workload
· Have a methodical approach to information gathering, recording and reporting
· A high degree of self-motivation and able to work on own initiative
· Confident phone call manner
· The ability to work safely from home and willingness to do so, or the ability to work from our office in Burpham
· Good level of computer literacy including all Microsoft packages with experience of using a range of databases, and video conferencing software
· The ability to travel around the county including occasional travel to the main office base in Burpham
It is desirable that you have:
· Personal experience of receiving mental health services or caring for someone who has
· Experience of chairing or facilitating meetings or groups
· Knowledge and/or experience of working with people who have used mental health services and/or carers
· Knowledge and experience of user and carer involvement in Surrey and North East Hampshire
· A good understanding of the Health, Social Care and Voluntary, Community and Faith Sector (VCFS)
· A understanding of GDPR and adult safeguarding principles
· Live within Surrey or North East Hampshire
This role requires the successful applicant to be subject to an Enhanced Disclosure and Barring Check (we will organise and pay for this for you if you are successful).
As part of a remote working and flexible team we will support you to find the ways of working that suit you best.
What we offer you:
· Flexible working hours
· Induction training and support
· On-going training and development and the opportunity to complete accredited training
· 27 days annual leave per annum (excluding bank holidays), raising to 28 days after 2 years of service
· Access to our Employee Assistance Programme
· Company Pension Plan
· Equipment (laptop and mobile phone)
· Pre-agreed expenses
· A great team and the opportunity to really make a difference!
To apply
Fill in the application form available on our website by 10am on 22nd June 2026. CVs won't be accepted.
If you think you might be interested in this role and would like to have an informal chat about it, please do get in touch! You can contact Immy Markwick by calling our office.
We are run and managed by Disabled people for Disabled people. Our aim is to campaign and promote the rights of Disabled people to live independently
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Help
Help Counselling is well-established mental health charity. We believe everyone deserves access to quality mental health support, and have been providing affordable, short- and long-term talking therapies for over 50 years.
Whether clients are seeking relief from anxiety, stress, depression or other challenges, we are here to help. We offer counselling services to those over 18, both face-to-face in central and west London and online. Our approach is client-led and holistic with no reliance on algorithms for client allocation. Instead, we take care to achieve the best match possible between client and counsellor.
We are a placement provider: providing training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP.
The work undertaken by trainee counsellors and psychotherapists is unpaid - they volunteer their time. This volunteer-driven model enables Help Counselling to fulfil its mission of offering affordable counselling services to those in need.
We also cater for clients who prefer to engage with a qualified counsellor through our Help Counselling Plus service for quality therapy at a fraction of the cost of private practice fees. This service is typically delivered by newly qualified counsellors and provides a supported transition into private practice.
We have a small, friendly staff team of 5, a diverse team of circa 100 trainee and qualified counsellors and a team of supervisors and assessors. We support around 200 clients at any time with weekly sessions.
About the role
The Clinical Assistant will support the Clinical Manager in the running of our counselling service. The role will primarily involve managing our trainee counsellor placements but extends to all aspects of the clinical service as required. The role is advertised as 2-3 days per week, to be discussed. The role is primarily remote with requirement to attend occasional meetings and events in west and central London.
Role Responsibilities:
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Manage the recruitment, onboarding and offboarding of suitable trainee counsellors for volunteer placements in accordance with agreed standards and controls and Help policies and procedures. To include candidate selection, interview, onboarding, induction and training.
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Manage forecasting to ensure counsellor numbers satisfy client demand and consulting room availability.
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With support from the Administrator, ensure all records and reports are managed appropriately throughout the counsellor placement.
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Keep the Counsellors Online Hub up to date, liaising with Administrator and Clinical Manager as necessary.
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In conjunction with Clinical Manager, provide clinical support and expertise to the Help CEO and team as required.
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In conjunction with Clinical Manager, provide support to trainee counsellors throughout their placement as required.
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Support Clinical Manager with client/counsellor allocations and reallocations as necessary.
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Support Clinical Manager in managing consulting room bookings and sourcing alternative consulting rooms when required.
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Support Clinical Manager in relation to client queries arising from assessments or generally.
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Be the main point of contact for training organisations. Proactively develop and maintain relationships in conjunction with CEO.
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Support CEO in developing and maintaining relationships with community networks and partners to include attendance at networking events and presentations as required.
The above is not an exhaustive and you will be expected to perform different tasks in line with the overall business objectives and your skills/experience.
Candidate profile:
Essential:
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Counselling or Psychotherapy Qualification.
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BACP or UKCP professional membership.
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3-5 years' post-qualification experience.
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Excellent facilitation skills.
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Strong task and time management.
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High standard of verbal and written communication skills.
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Highly organised.
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Ability to provide challenging feedback to others, managing and responding professionally and appropriately to conflict and risk.
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Interpersonal and influencing skills, especially the ability to engage with counsellors.
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Stakeholder management.
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Adaptability.
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Analytical and problem-solving skills
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Good IT skills including knowledge of MS Office suite, CRM systems and common IT platforms. Ability to learn new systems quickly.
Desirable:
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Experience of working within a training environment within the same industry.
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Prior experience of working in the charity sector.
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Working understanding of HR-related policies and procedures including EDI and working with competency frameworks.
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Location in or around West or Central London would be highly advantageous.
To apply please submit a CV and covering letter of no more than 2 pages, setting out why you are suitable for the role.
We are a low-cost counselling charity providing unlimited, face to face and online counselling services in London.
The client requests no contact from agencies or media sales.
West Sussex Parent Carer Forum (WSPCF) is an independent organisation for the parent carers of children and young people aged 0-25 with special educational needs and/or disabilities (SEND). We support parent carers by providing information, signposting, and training that equips them in their lifelong caring role and empowers them to participate in shaping services for their children and young people. WSPCF is hosted by local Sussex based charity Amaze.
This is a great opportunity for a proactive and passionate person who is committed to collaborating with education, health and care partners, to strengthen co‑production and drive service and system change in West Sussex. You will be an excellent, persuasive communicator and have had demonstrable success at partnership working.
You will be confident in strategic leadership, skilled at amplifying parent carer voice and knowledgeable and organised in managing a wide brief which includes overseeing delivery. You will lead a dedicated team motivated by improving outcomes for children and young people with SEND and be supported by Amaze’s hosting model.
This is a part‑time, flexible, hybrid role where lived experience really matters.
We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve.
- We want to employ staff who have lived experience of disability themselves and/or as a parent/carer of a child, young person or adult with special educational needs or disabilities (SEND), and have an excellent understanding of the issues faced by SEND families
- We particularly welcome applicants from Black Asian and minoritised ethnic communities.
To support your application, please read:
- West Sussex Parent Carer Forum (WSPCF) Strategic Lead Job Description
- More about WSPCF and our work
- Guide to writing cover letter
- Benefits Policy
- Terms and conditions
To apply
- The closing date for applications is 11.59pm Monday 22nd June 2026
- The provisional dates for interviews is Monday 6th July 2026
- Upload your CV and cover letter here
The client requests no contact from agencies or media sales.
Are you an experienced copywriter who can turn insight into powerful ideas and compelling content? Join Shelter as our Senior Creative (Copy) and help create campaigns that inspire people to support our work and drive change in the fight against the housing emergency.
About the role
The role will provide an opportunity to work across a range of media including print, tv, social and experiential designs. You will work with stakeholders across the organisation creating communications for our teams in fundraising, campaigns, services and retail. You will create strong concepts backed up with strategic thinking and be able to present your ideas clearly to a variety of stakeholders
Role specifics
We're looking for a talented and experienced copywriter who can create compelling, accessible content that inspires people to support Shelter or seek help when they need it most. Working closely with our Creative team, you'll take projects from concept through to completion, developing strong campaign ideas, writing for a wide range of channels and audiences, and presenting your thinking clearly to stakeholders. You'll produce and edit both long and short-form copy, ensure all content reflects Shelter’s brand and tone of voice, and maintain the highest standards of accuracy and attention to detail. As a senior member of the team, you'll also lead mid-sized projects, support and mentor copywriters, and help bring complex information, stories and data to life in engaging and impactful ways.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
As our Senior Creative (Copy), you’ll be joining a friendly, talented and dedicated team who recently won In-house agency of the year at The Drum awards. You will work closely with your Creative Lead and fellow writers and designers to deliver creative content to highest standard across all areas of our communication.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Context and Background
Our award-winning Creative Team sits within the NSPCC's Communications directorate. We're made up of creatives with design, writing and film production expertise. We create campaign and marketing identities, concepts, and materials, across all channels and for all audiences. We mainly work across three brands -- NSPCC, Childline and NSPCC Learning.
Our team has a broad skillset, covering creative strategy, ideation and delivery. We provide consultancy, art direction, planning, tone of voice guidance and copywriting across print and digital. So whether our colleagues are promoting a fabulous new fundraising event, introducing one of our frontline services, or kickstarting a new national campaign, our team is on hand to offer expertise.
As our new Senior Writer, you'll play a fundamental role in making sure the work we put out is as engaging and impactful as possible to a wide range of audiences.
Job purpose
The Senior Writer will be a highly talented communicator with substantial expertise in creative copywriting, branding and communications, preferably with experience in the charity sector.
You'll work on a wide range of creative briefs that might see you writing copy for print, digital, film, social media or web, based on briefs that come in from teams across the NSPCC. You'll also share your knowledge and expertise through workshops and consultation with internal teams and external agencies.
You’ll work closely with the Head of Creative to drive the quality, consistency, and effectiveness of our marketing and communications, making sure we’re talking to our supporters and the people we help in the most effective way possible. A large part of this is continuing to increase the use of plain English across the organisation.Finally, you will develop and lead strategy relating to copywriting, core messaging and tone of voice for the organisation. And as a senior member of the team, you'll help guide and mentor more junior colleagues.
Key relationships - Internal
• Reports to the Head of Creative.
• Is a key part of the senior Creative team and the wider Brand and Marketing department.
• Works collaboratively with all teams across the organisation to ensure creative excellence and brand integrity.
• Proactively engages with NSPCC colleagues.
Key relationships - External
• Liaises with external professionals e.g. freelance writers, agencies, filmmakers.
• Develops links and shares best practice with peers within the UK charity sector.
• Establishes networks with industry opinion formers, media and other stakeholders.
Main duties and responsibilities
• Develop verbal brand identity – through copywriting, core messaging and tone of voice guidance – across the NSPCC and Childline.
• Work with the senior Creative team to agree and deliver client projects from initial concepts through to the finished product, in line with our department’s annual business plan.
• Explore and develop creative concepts and help push the boundaries of the creative direction and output of the NSPCC, working closely with the Head of Creative and senior team.
• Pitch concepts and finished copy to commissioning teams, in line with brief objectives and the NSPCC brand.
• Make sure creative collateral across NSPCC and Childline marketing and communications is consistent and of a high standard.
• Partner with teams across the charity that create content, offering expert advice and creative solutions relating to brand and tone of voice.• Work effectively with other Communications colleagues to make sure we complete projects on time and in budget.
• Support junior team members, and contribute to the growth and personal development of communications team staff through supervisory, coaching and mentoring activities.
• Identify and provide long-term strategic solutions to the NSPCC’s editorial and copywriting needs, and fulfil them by working with the Head of Creative and senior team.
• Develop high-quality writing standards for the NSPCC, including style guides and training, with a focus on increasing the use of plain English and inclusive language across our work.
Responsibilities for all staff within the Communications directorate
• Actively participate in regular department and team meetings, contributing to strategy discussions and decisions which will benefit the NSPCC’s communications activities.
• Maintain an awareness Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
• Take personal responsibility for keeping up to date with the NSPCC’s work to keep children safe.
• A commitment to safeguard and promote the welfare of babies, children, young people and adults at risk.
Person specification
1. Substantial experience in a copywriter role in either an agency or in-house team, with demonstrable ability of working across a broad range of briefs.
2. Proven ability to communicate and present confidently and clearly to senior stakeholders and clients.
3. Enthusiastic about embedding EDI principles across all areas of copywriting and in our wider communications work.
4. Experience working with and creating brand guidelines.
5. Experience guiding and mentoring junior team members.
6. In-depth and up-to-date knowledge of current trends and best practise in marketing, advertising and communications.
7. Highly collaborative and focused on creating a collaborative team spirit.8. Solid understanding of copywriting and editorial across environments including social, web, film and online advertising.
9. Ability to manage numerous complex projects for senior stakeholders, working to agreed deadlines often with conflicting priorities.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Start Date: Early July
Initial Duration: 40 Days, 3 days a week, with scope to extend
Time commitment: Estimated up to approximately 24 hours per week (based on delivery needs)
Rate: £32 per hour (freelance billing rate)
Oak National Academy is a fully remote organisation with over 100 employees and up to 200 freelancers and partners who depend on our systems every day.
We are looking to engage an experienced freelance IT Support Specialist to deliver a defined programme of access management, systems administration and compliance work as we grow.
The focus of this engagement is to ensure our core systems are well-managed, auditable and secure, and that staff and freelancers are well supported in their day-to-day use of them.
The appointed freelancer will bring their own expertise and approach to shape how this work is delivered, working to agreed priorities and timelines, and collaborating closely with Oak colleagues.
This is a remote UK-based role, carried out on an Oak-managed device.
Scope of work
The freelancer will be responsible for delivering the following outcomes:
● Provision of first-line and second-line support across agreed IT workflows, ensuring requests are resolved efficiently and appropriately escalated where required.
● Monitoring and managing our MDM for hardware and software alerts.
● Delivering agreed access, provisioning and deprovisioning activities associated with onboarding and offboarding processes.
● Hardware and software troubleshooting across the organisation.
● Monitoring and managing Google Admin alerts.
● Effective day-to-day administration of access and permissions across Oak's core systems.
● Collaborating with the IT & Data Security Officer on IT operations projects.
Experience and expertise
We are interested in hearing from freelancers who can demonstrate:
● 3+ years' experience in IT systems or infrastructure roles, where systems administration, access management and security were a core part of the work.
● Strong, hands-on expertise in Google Workspace Admin, including user management, groups, permissions and security settings.
● Experience using MDM platforms and remote support tools.
● A careful, trustworthy and improvement-focused approach, with a strong appreciation of security, accountability and collaborative working.
● The ability to work independently and take ownership of delivering agreed outcomes.
● Confidence working within a small, remote team and collaborating effectively with colleagues.
● Google Workspace Admin certification is desirable but not required. We are most interested in practical experience and how you approach the work, so formal certifications are not essential to apply.
Tools and access
We will give you access to all the systems you need to carry out the work. The core tools you will be working with are Google Admin and the Google Suite, NinjaOne, Slack, Notion, 1Password and NordLayer.
We will provide an Oak-managed device (Windows and macOS) for the duration of the engagement. Given the level of system access this role involves, we require all work to be carried out on this device. We will handle device setup and system access before you start, so you are ready to go from day one.
Ways of working
This engagement is offered on a self-employed basis. You will work closely with the IT & Data Security Officer to ensure alignment, share progress, and agree priorities throughout the engagement period.
Next steps
You'll answer some questions - some short ones relating to admin and then four discipline-related ones. After the task closes, your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. If shortlisted, we'll invite you to a remote interview over Zoom.
We're receiving a strong response to our freelancer adverts, which may lead us to close the role early so if you're considering applying, please get your application in early to avoid missing out.
The client requests no contact from agencies or media sales.
About the role
As Finance Officer, you’ll play a vital part in keeping Plantlife’s financial operations running smoothly and accurately. Working closely with the Senior Finance Officer, you’ll take responsibility for the day‑to‑day processing that underpins our financial integrity—from coding invoices and preparing weekly payment runs to maintaining clear, well‑organised records and supporting month‑end routines.
You’ll work across multiple systems, help reconcile income from our CRM, and ensure colleagues have the information they need to manage their budgets confidently. This is a hands‑on role where accuracy, curiosity and a willingness to learn really matter.
You’ll be supported to build your skills, develop your understanding of charity finance and grow into more complex tasks over time, including restricted funds, audit preparation and process improvement.
If you’re looking for a role where you can deepen your finance experience, contribute to a mission‑driven organisation and be part of a friendly, collaborative remote team, this is a great opportunity to take the next step in your career.
About you
You’ll bring a strong eye for detail and a commitment to getting things right first time.
You’re confident working with numbers, comfortable navigating different systems and able to follow established processes with accuracy and care. You can manage your own workload, stay organised and use your initiative to solve routine problems or spot when something doesn’t look quite right.
At the same time, you’re a team player who communicates clearly, asks questions when needed and enjoys working with colleagues across the organisation. You don’t need to know everything on day one—what matters most is your willingness to learn, your reliability and your enthusiasm for supporting a smooth, well‑run finance function. If you’re looking to build your finance career in a supportive environment where your work makes a real difference, we’d love to hear from you.
To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!
Please note we do not accept CV's.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.
In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.
Main Responsibilities
Leadership and Management
· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests
· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity
· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management
· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence
· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts
· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics
· Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions
· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies
· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations
· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics
· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service
· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability
· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice
· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery
· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity
Communication and Relationships
· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)
· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium
· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning
· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways
· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately
· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders
· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties
· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families
· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults
· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support
· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations
Knowledge, training and experience
· Assess and engage in interventions with children, young people and/or adults in accordance with best practice
· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention
· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework
· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults
· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct
· Maintain knowledge about current, evidence-based practice
· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies
· Demonstrate knowledge of all relevant policies and procedures
· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate
· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery
· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities
Analytical and judgment skills
· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations
· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements
· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards
· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support
· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths
· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support
· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief
· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support
· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring
· Planning and organisational skills
· Strong shift and staff coordination
· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery
· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring
· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand
· Provide cover and support for On Demand Support Service staff during periods of absence or high demand
· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements
· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness
· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives
Person Specification
· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)
· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)
· Evidence of relevant continuing professional development
· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields
· Experience with digital platforms
· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults
· Proven skills in managing teams and change successfully
· Experience of working therapeutically with children and young people
· Experience of working therapeutically with adults
· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults
· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults
· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice
· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults
· Expert knowledge of safeguarding policies and procedures
· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.
· Strong understanding of change management and how best to implement change
· Excellent communication skills both verbal and written
· Attention to detail and produces reports and information to a consistently high standard
· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy
· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively
· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability
· Model high levels of personal integrity, professionalism, and ethical conduct
· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults
Benefits
· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 17th June 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Please refer to our recruitment pack for further details on the interview process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with a leading charity organisation on a fantastic Individual Giving Officer role. This position offers an exciting opportunity to manage multi-channel campaigns, support supporter engagement, and contribute to vital income generation efforts.
Key Responsibilities:
- Manage and deliver individual giving campaigns across online and offline channels, including direct mail, email, telemarketing, face-to-face, and digital acquisition.
- Support the planning, execution, and analysis of campaigns to meet income and expenditure targets.
- Collaborate with internal teams and external agencies to ensure timely and compliant campaign delivery.
- Maintain supporter relationships through quality communication, including thanking donors effectively.
- Contribute to the development of long-term donor strategies, using data insights to inform efforts.
- Assist with reporting, monitoring campaign performance, and supporting upcoming projects such as supporter journeys and appeals.
- Ensure all campaign activity aligns with organisational guidelines and best practices, including compliance and branding standards.
Person Specification:
- Proven experience in managing multi-channel direct marketing campaigns, particularly offline channels such as direct mail.
- Strong project management and organisational skills, with the ability to handle multiple campaigns simultaneously.
- Effective written and verbal communication skills, with attention to detail in copywriting and proof-reading.
- Knowledge of data analysis and reporting tools to interpret campaign performance.
- Experience working with external suppliers and managing budgets.
- Comfortable working within a team-oriented, collaborative environment and able to adapt to a busy workload.
- A proactive approach, with the confidence to take the initiative and prioritise tasks effectively.
- Empathy and commitment to the organisation’s mission, with an understanding of supporter care principles.
What’s on Offer:
- Salary: £33,000- £34,000
- Location: Hybrid with 1-2 days per month in the office in Surrey
- Contract: Full time, permanent
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely.
We are looking for an experienced Administration Manager to join the operational leadership team to oversee and manage the administrative department and aspects ensuring consistent, efficient and high-quality service and support across membership, registration and accreditation.
What you’ll be doing
Some of the duties and responsibilities of the role are:
· To keep accurate documentation when logging all complaints, ensuring accurate records for all correspondence
· To set up case files and ensure all correspondence is in a central location for each complaint
· To ensure that all formal complaints are managed in accordance with the BABCP Complaints Procedures
· To ensure that all complaints are dealt with in a timely and professional manner and investigated as directed
· To undertake the initial assessment of complaints on receipt, including reviewing whether complaints meet the initial threshold requirements set out in the BABCP Complaints and Disciplinary Procedures and acknowledging them within specified timeframes
· To identify complaints that are out of scope, vexatious, or otherwise unsuitable for progression, and prepare reasoned recommendations for closure or non-progression
· To support with scheduling the meeting and preparing case files for the panel meetings
· To set up meetings for the purpose of hearing complaints in liaison with all relevant parties
· To support panellists (across the various complaints panels) to ensure that they have all the necessary information to deliver their role effectively
· To gather supporting documentation and data for the purpose of meetings and decision making
· To monitor the Complaints inbox, action and refer as required, exercising sound professional judgement in prioritising, responding to an escalating communication
· To ensure that at every stage of the complaints procedure service users and members receive timely updates regarding the progress of their respective complaints
What we’re looking for
· Experience of working in a similar role and within a regulated environment where standards are set and enforced
· Experience of assessing, analysing or triaging complains, enquiries or referrals, including applying procedural or threshold criteria
· Proven administrative experience and confidence working with case management systems or similar databases
· Demonstrable skills in identifying risk, safeguarding concerns and matters requiring escalation
· Ability to exercise sound professional judgment within a defined framework and justify rationale for decisions made, with strong customer service and interpersonal skills
· Excellent IT skills, particularly in Microsoft Outlook, Word and Excel, and the ability to learn new systems quickly and able to contribute to the preparation of reports relating to compliance and operational efficiency
· Excellent written and verbal communication skills with high level of accuracy and strong attention to detail
· Able to maintain impartiality and hear difficult information in a non-judgemental manner
For further information on the role and its requirements, please refer to the full job descriptions and person specification.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
How to apply
Please provide your CV and a cover letter by midnight on 21 June 2026.
Please note
If you have not heard from us by 26 June 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
Feedback will be provided to those who are invited to interview.
The client requests no contact from agencies or media sales.



