Audience insights manager jobs

Role: Programme and Participation Coordinator

Job Title: Programme and Participation Coordinator
Location: Remote – with semi-regular travel and out of hours working
Salary: £31,950 per annum
Reporting to: Insights and Impact Manager
Hours: 35 hours per week
Contract: Permanent

GFS is seeking a creative and values led Programme and Participation Coordinator to bring our
programmes of youth activities to life and ensure that girls and young women (GAYW) are at the
heart of everything we do. This role sits within the Development and Impact Team and is key to
designing and delivering inclusive, evidence-informed activities that support and inspire girls, and
develop their socio-emotional skills to build confidence, friendships and wellbeing.

The Programme and Participation Coordinator will develop engaging activities and resources,
support training for delivery staff and administer the monitoring and evaluation of programmes.
They will also champion the voices of GAYW in decision making, and create and deliver
participation opportunities that ensure girl voices are heard across GFS. By connecting
programme design, impact measurement and participation, this role ensures that our work is truly
girl led. Working closely with colleagues across the organisation, as well as volunteers and external
partners, they will help embed a culture of learning from and collaborating with girls.

This is an exciting opportunity for someone who is passionate about youth participation and wants
to make a difference to the lives of GAYW across England and Wales.

Timeline 

• Closing date: Monday 9 March, 9am
• Optional Q&A Session: Monday 2 March, 11am
• Interviews: Wednesday 18 March

How to Apply 

How to apply, please provide the following:

• Complete an application form which includes three tailored questions designed to help you demonstrate your experience, motivation, and alignment with the organisation’s values.
• Please send your completed application form, along with your most recent CV and the optional diversity monitoring form. We shortlist anonymously, so please remove any personal identifying details from your CV before sending it.

We offer an optional Q&A (on the date above) to all potential candidates. This is to talk about the organisation, explain the process and help candidates put in the best possible application. This is not part of the formal assessment, but an informal opportunity to see if we feel like a good fit for you. You can register your place by emailing our recruitment team. If you have any questions about the role but cannot attend the Q&A, please email us to arrange an informal conversation.

Please see job pack for full details.

About We Care Home Improvements (WECHI) 

​WE Care Home Improvements (WECHI) is a well-established home improvement agency dedicated to helping older, disabled and vulnerable people live safely, independently and with dignity in their own homes. Working across Bristol, Bath & North East Somerset (B&NES) and Gloucestershire, we deliver vital minor adaptations, ramp installations and handy person services funded by commissioners as well as self-funded customers. Our colleagues know what a difference their work makes to the lives of local people. We live and breathe our organisational values, which guide our work from day to day. These are:

• We are experts
• We are resourceful
• We are caring
• We act with integrity

Purpose of the role

​The Business Analyst will play a key role in improving our organisational efficiency, strengthening our data and reporting infrastructure, and supporting the growth and sustainability of our services. Working across teams, the postholder will analyse and streamline processes, enhance data capture and reporting, and support the integration and improvement of our core systems (CRM, Finance, and operational tools). The role will help reduce manual analysis, free up staff time, improve insight and decision-making, and strengthen our ability to deliver high-quality services to the communities we support.

​As this is a 12-month fixed-term contract, the role is focused on delivering clear, sustainable outcomes. By the end of the contract, WECHI will have:

• A full set of documented business processes, including process maps, supporting notes, and clear user guides.
• Clear ownership of processes, with all staff understanding agreed ways of working and what is required of them.
• Core systems (CRM, Finance, and operational tools) effectively integrated, with minimal manual intervention or duplication.
• Appropriate data controls and validation checks in place, providing confidence in the accuracy and integrity of information.
• Automated dashboards, drawing directly from core systems, providing timely operational and financial insights.
• Reduced reliance on manual reporting and spreadsheet-based workarounds.
• Embedded processes and tools that are sustainable beyond the life of the contract.

Success at 12 months will mean the organisation is operating more efficiently, using reliable and accessible data to inform decision-making, and is better equipped to manage growth and demonstrate impact.

​​What you'll do 

• Define key data capture points across systems to enable consistent and accurate reporting.
• Develop and maintain reporting dashboards that provide operational, financial, and strategic insight.
• Improve data flow and integration between CRM and Finance systems to ensure completeness and accuracy of data and revenue capture.
• Provide timely and reliable data analysis to support decision-making at Executive and Board levels.
• Analyse internal and external data to identify service demand, emerging needs, and opportunities for growth.
• Review and map current business processes (particularly stock management, purchasing, invoicing, CRM and finance systems).
• Identify inefficiencies, duplication, and opportunities for automation or system enhancement.
• Develop and implement improved workflows and processes to increase efficiency and reduce manual work.
• Ensure improvements lead to a consistent and high-quality customer experience from first contact through to service delivery.
• Support the development of new services and income streams aligned with identified need.
• Produce data-driven recommendations to support business planning, sustainability, and income diversification.
• Upskill and support staff across teams in using data and systems effectively.
• Develop user guides, process documentation, and provide training to ensure sustainable adoption of new systems and processes.
• Build organisational confidence and capability in data-led decision making.

​​Who we're looking for

​​We are seeking someone who:

• Brings proven experience in business analysis and service improvement, with the ability to map, redesign and embed efficient processes across CRM, finance and operational systems.
•  Is highly analytical and confident working with data, able to build dashboards, strengthen data quality, and translate complex information into clear insight for senior decision-makers.
• Has hands-on experience improving system integration and reporting, reducing manual work and creating automated, reliable management information.
• Can deliver sustainable change within a 12-month timeframe, leaving behind documented processes, trained staff, and embedded tools that continue to add value beyond the life of the contract.

​Why join us?

​​Make a tangible difference in the lives of older and vulnerable people across our region.

• Be part of a collaborative, supportive and flexible work environment where your leadership truly matters.
• Help shape and grow an essential community service with real impact.
• Generous benefits and development opportunities.
• Work directly with senior leadership, influencing strategy and service innovation.

​​

Additional information

• ​​Full Job Description and Person Specification is attached below.
• To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
• ​Application deadline: Tuesday 24th March 2026 (5 pm)
• Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Shortlisting will take place on a rolling basis, and early applications are strongly encouraged.
• Interviews: Week commencing 6 April.
• ​Disclaimer: We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.

At Providence Row, our vision is that everyone has a safe home and a community in which to belong. In order to achieve this, we want to support and accompany people who are homeless or at risk of homelessness on their journey to recovery, especially those who are most vulnerable and least likely to access services elsewhere.

We work with around 1,200 homeless and vulnerably housed people a year in London, offering an integrated service of crisis support, advice, recovery, learning and training programmes. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services. 

We’re looking for a Data Manager to lead on the delivery of data management, analysis and reporting. Ensure robust governance and compliance of data and lead on data insight to be able to demonstrate impact and create opportunity.

The ideal candidate

To be considered for this role, you should be able to:

• Oversee the management, integrity and development of the operations Salesforce In-Form.
• Lead on the design and delivery of reporting tools and dashboards to monitor performance.
• Work with IT and external suppliers to maintain security and reliability of systems.
• Ensure accurate and consistent data entry, storage, and processing across all teams.
• Produce regular monitoring reports for service commissioners, ensuring compliance with contractual and statutory requirements.
• Prepare diversity, equality and inclusion (DEI) reports to track and improve outcomes for clients.
• Serve as the charity’s Data Protection Officer ensuring compliance with all data protection regulations (UK GDPR, PECR, etc.) and sector standards.
• Implement robust data quality assurance processes and reporting mechanisms.
• Maintain and regularly review data-related policies, procedures, and training.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 12 March 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

We are currently looking for a Senior Finance Business Partner to join our Finance team on a full time permanent contract, offering a salary of up to £65,000 per annum. 

The FP&A team provides the link between Finance and the rest of the organisation, recording and analysing data to add value to operational and strategic decision-making and develop the best possible, joined-up, financial management. Our mission is to ensure effective financial and risk management of Southbank Centre and be acknowledged as a key partner in achieving its aims and objectives.

Please download the attached Job Description for a full overview of this role's responsibilities.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

About Global Canopy and Trase

Global Canopy is a data-driven not for profit that targets the market forces destroying nature. We do this by improving transparency and accountability. We provide innovative open-access data, clear metrics, and actionable insights to leading companies, financial institutions, governments and campaigning organisations worldwide.

Trase is a data-driven transparency initiative that revolutionises our understanding of the international trade and financing of agricultural commodities which drive tropical deforestation. Its unique supply chain mapping approach brings together disparate, publicly available data to connect consumer markets to deforestation and other impacts in producer countries.

Trase’s free online tools and actionable intelligence enable governments, companies, financial institutions and civil society organisations to take practical steps to address deforestation. Trase is jointly led by the Stockholm Environment Institute and Global Canopy, with many further partners and collaborators. 

About the Role

This role will lead Trase’s Monitoring, Evaluation and Learning agenda. Working as part of Trase’s Impact Team, you will strengthen our evidence base on how Trase influences decisions of governments, businesses and civil society on commodity trade, building credibility with external stakeholders, including donors, and supporting the ongoing development of our theory of change. 

Trase has made a significant investment over the last decade in developing an initiative-wide culture for learning and knowledge-based decision making including an established and regularly reviewed Monitoring Evaluation and Learning (MEL) function and annual plan.

As we enter a new strategic period (2026 – 2030) we are seeking to further strengthen the MEL function and invest more in understanding how our data and intelligence influences decisions and the role of transparency in driving change.

Our work spans 6 outcomes with a focus on influencing decisions, priorities and building capacity of civil society governments and the private sector in key producer countries and export markets for forest risk commodities.

Responsibilities

1. Monitoring, Evaluation & Learning (MEL) strategy and implementation (20%)

• Lead the development and implementation of MEL strategy and annual work plan
• Quality assurance and coordination of MEL inputs from across the team. 
• Review and maintain MEL data collection and knowledge management tools.
• Build awareness and motivation for effective MEL across the team.
• Support the role of MEL in influencing the development of Trase’s theory of change, strategy and planning.

2. Monitoring and reporting (30%)

• Strengthen Trase’s monitoring framework including using new approaches to integrate qualitative data and better understand the significance of Trase’s contributions (including change stories and outcome harvesting) across our intermediate outcomes, long-term outcomes and impact goals. 
• Quarterly progress reporting of outcomes and outputs for internal management. 
• Support on donor reporting including drafting narrative reports and updating results framework. 

3. Evaluation and learning (50%)

Oversight of biannual external evaluations and annual review of effectiveness questions across sustainability, impact, relevance, effectiveness and efficiency.

• Support internal reviews and evaluations across Trase teams and partners.
• Strengthen Trase’s learning culture, supporting team leads on facilitating learning sessions, retrospectives and thematic evaluations on key topics and applying these lessons in planning and decision-making. 
• Bring evidence and insights for proposals and the development of Trase’s theories of change.

About You

Essential behavioural competencies: 

• Bring a coaching and mentoring approach to create buy-in through influence and persuasion, foster positive relationships and build alignment on MEL.
• Solutions and action-oriented: able to prioritise effectively and work autonomously to develop and deliver strategy/tactics. Meets deadlines and proactively ensures dependencies are in place.
• Entrepreneurial and adaptable: able to respond flexibly to a fast-moving internal and external context, and to get new ideas off the ground.

Required skills and experience:

• Demonstrated experience in successfully developing MEL processes and delivering MEL. 
• Excellent communications and facilitation skills.
• Able to turn evidence into clear, accessible and compelling messages and insights for external audiences.
• Meticulous and precise with a high attention to detail.
• Worked in a similar environment of consortia and/or development/environment programmes.

Desired skills and experience:

• Experience working on sustainability and/or human rights related projects.
• Experience working in international and/or multicultural and/or multilingual environments.
• Any of the following language skills: Bahasa Indonesian, Spanish, Portuguese, or Mandarin.

This is a global recruitment with visa sponsorship available for relocation to the UK for candidates that do not already have the right to live and work in the UK. Candidates that already hold the right to live and work in Brazil or Switzerland are also eligible and would not be required to relocate unless desired. Candidates based in Brazil or Switzerland would need to be available to travel to the UK up to twice a year

In the UK the postholder will be expected to attend the office as required and at least twice a month. Global Canopy will support visa sponsorship if required. 

We encourage you to apply even if you don’t meet all of the qualifications listed.

Salary & Benefits

Salary: £55,000 full time equivalent (note: salaries in Brazil and Switzerland will be benchmarked to local teams). This role sits within Band D on Global Canopy’s remuneration framework.

Nature of contract: Full time or Part Time (60 – 100% FTE). Permanent contract. We are a flexible employer and welcome candidates wishing to work flexibly.

Base: In the UK our office is in Oxford, with flexible home-working arrangements in place. In Brazil and Switzerland we are fully remote working. We will support visa sponsorship to the UK for this position. Candidates wishing to work in Brazil and Switzerland will need right to work in these countries. 

Holidays: 36 days (including bank/public holidays) for discretionary use across the annual leave year. Option to purchase up to an additional 5 days or equivalent of one week’s leave.

Pension: Employer pension contribution of 8%.

Healthcare cashback plan: Covering dental fees, eye-care, wellbeing, physiotherapy, chiropody and much more – for you and any children. 

Group Life Assurance: Paying a lump sum of 3 times annual salary

Group Income Protection: Paying 75% of annual salary for up to 2 years (for long term sickness).

Employee Assistance Programme: Which provides free, confidential advice on personal and legal matters.

Other: Huge range of discounts and cashback deals at gyms, restaurants, holidays, and much more.

How to Apply

To apply for the position, please follow the links and submit an up-to date CV and covering letter.

The covering letter should explain your motivation for the role, how your skills and experience fit the person specification and indicate the % FTE (60-100%) you are applying for. (Please no more than 1 page). Applications that are submitted without a cover letter will not be reviewed.

All candidates are asked to complete an anonymous diversity monitoring form when they apply.

The closing date for applications is Monday 23 March 2026 at 9am UK Time. Early application encouraged. We may close applications early if suitable candidates are identified.

Applicants are required to disclose if and how they have used AI in their application.

The recruitment process for this position is intended to be as follows:

1. Screening interview of 30 mins (tentatively 7 & 8 April)
2. A skills-based test (tentatively 10 – 16 April)
3. Final interview of 1 hour(tentatively 29 & 30 April)

This recruitment process will take place online via video. The entire process is likely to take 8 weeks to complete from the closing date of this advert. Due to the volume of interest, we are unable to provide all applicants with individual feedback. 

Theatr Iolo are looking for a Marketing & Communications Manager to be responsible for devising and implementing all marketing, audience development and engagement strategies and campaigns for all aspects of the company’s work to deepen engagement and diversify our audience.  If you share our passion for theatre, for nurturing imaginations and creating stories that will last a lifetime, we want to hear from you! This is a fantastic opportunity to join our team and build on our incredible history, shaping the company for the future.

If you’d like to apply for the post of Marketing & Communications Manager, we will ask you to complete an equal opportunities monitoring form and send us a copy of your CV and a letter of application  We will also accept a BSL application or short video recording of less than 5 mins. We are looking forward to hearing why you are interested in this post, and what skills and experience you would bring to the company, referring to the job description and person specification. 

The closing date for applications is noon on Friday 20 March 2026 and initial interviews will be held on Thursday 23 April 2026 in Cardiff. We will confirm receipt of your application by email. 

Help improve the life chances of young people through physics education. We’re looking for an experienced, creative Marketing and Communications Manager to raise awareness of our work, strengthen our brand, and inspire engagement across schools, teachers, industry partners, and supporters.

Physics Partners is a charity dedicated to improving young people’s life chances through high-quality physics teaching. We work with schools, teachers, and industry partners to make physics accessible for every student, helping to build the skilled workforce the UK needs for the future.

As our Marketing and Communications Manager, you’ll lead campaigns that tell our story, grow our reach, and celebrate the impact of our programmes. You’ll manage content across digital, print, and social media, shape our online presence, and develop creative materials that connect with diverse audiences.

We’re looking for someone who combines strategic thinking with hands-on creativity - confident in digital communications, content creation, and stakeholder engagement. You’ll join a small, collaborative team where your ideas will make a real difference.

Key details

• Hours: 14 hours per week (0.4 FTE) – flexible working arrangements available

• Contract: 6-month initial term, with potential to become permanent

• Salary: £35,000 FTE (negotiable depending on experience and contract type)

• Reports to: Chief Executive

• Location: Home-based, with occasional travel

• Contract type: Employment or freelance considered

Essential skills and experience

• Proven experience in developing, planning, and executing marketing communications campaigns.
• Strong digital communications skills (CMS, SEO, email marketing, social media, Google Analytics).
• Excellent writing, editing, and storytelling ability with a strong eye for design and detail.
• Track record of managing external agencies and multiple stakeholders.
• Creative and proactive mindset
• Strong organisational skills and ability to manage competing priorities.
• A genuine commitment to diversity, inclusion, sustainability, and Physics Partners’ mission.

Application process

The full role description is available to download.

Submit your CV and a brief cover letter outlining your suitability for the role.

• Deadline: 5:00 pm, Sunday 1 March 2026

• First interviews: Online on 9 and 10 March 2026

Physics Partners is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive workforce.

Do you want to help craft exceptional digital customer experiences that make a real impact on people's lives? Use your analytical expertise to translate complex data into seamless, smarter journeys for all, and help us create a world where every heart stays healthier for longer. 

About the Role 

As a Digital CX Analyst, you'll enhance our website and customer interactions by identifying successes, friction points, and user needs to turn data into actionable insights. 

You'll collaborate with Digital, Product, CRO, and Marketing teams to analyse customer behaviour, develop hypotheses, create measurement strategies, assess impacts, and prioritise changes for maximum benefit. 

Using quantitative and qualitative data such as journey analytics, funnel performance, and customer feedback you will help craft better digital products and support our experimentation programme. 

In addition to analysis, you'll help strengthen our data culture by improving data visibility & quality, solving tracking issues, developing accessible reports, and promoting best practices through coaching and knowledge sharing. 

About you 

You bring strong experience in analysing website customer behaviour and digital performance, with proven experience of using clickstream data to understand journeys, funnels, drop‑offs and content engagement. You’re confident working in Google Analytics 4 and have experience with tools like BigQuery, tagging/tracking platforms, session replay and customer‑feedback tools.

You will also bring: 

• Strong collaboration skills with the ability to shape analytical questions, define success measures and bring structure to open‑ended questions and messy datasets.
• Experience supporting experimentation from hypothesis design to test interpretation.
• Clear, accessible reporting skills, including good experience creating clear analysis outputs and self‑serve dashboards in Power BI, Looker or Tableau. 
• Excellent data‑storytelling ability, turning complex data into simple, compelling narratives for technical and non‑technical audiences 

Working arrangements ​

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

A position has arisen at SolarAid for a Content and Social Media Manager, reporting to the Director of Communications.

This is a full-time, permanent role, open to candidates based anywhere in the UK, with the option to work remotely or from the London office. Attendance at key team days will be required.

The role focuses on planning, managing and delivering high-quality digital content across SolarAid’s channels, including the website, blog, email and social media. It is a hands-on role, combining day-to-day content production with channel management and collaboration across teams.

Alongside ongoing content and social media activity, the postholder will play an important role in supporting SolarAid’s website redevelopment. This will include reviewing and migrating existing content, helping decide what moves forward, and supporting content quality and consistency as the new site launches and beds in.

We are looking for someone with strong content and social media experience, good editorial judgement, and the ability to manage content across multiple platforms. You will be confident creating written, visual and short-form video content for different audiences, and comfortable working collaboratively with colleagues across communications, fundraising and country teams.

The successful candidate will share SolarAid’s values and be committed to telling stories responsibly and respectfully, helping to inspire support for sustainable energy access in sub-Saharan Africa.

No recruitment agencies please.

Based at our Head Office, Leatherhead

Status:         12 month fixed-term contract 

Salary:       Band 7, £47,320 - £54,150 per annum, dependent on experience, plus 5% Fringe Allowance 

Hours:       Full-time 37.5 hours per week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home. 

________________________________________________________________________________

About Us:

Combat Stress is the UK’s leading mental health charity for veterans. For over a century we’ve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

The Social Media and Digital PR Manager will develop, oversee and help execute the social medial and digital content strategies, while also being hands-on responsible for the charity’s online public relations.

This role is subject to a DBS check.

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

•          27 days annual leave, with an increase to 30 days annual leave upon 5 years of continuous service, plus bank holidays

•          Stakeholder pension scheme - contributions matched up to 11% of salary

•       Discount shopping vouchers

•       Cycle to work scheme

•       Access to the Employee Assistance Programme

•          Flexible working

•          Access to Blue Light Card scheme

•          Death in Service Scheme

Plus many more.

Our Senior Trusts & Foundations Manager is primarily responsible for managing and generating income from our Trusts & Foundations portfolio (including Corporate Foundations). They identify new prospects, write compelling and persuasive proposals to secure significant gifts, actively develop relationships with key internal and external stakeholders and provide brilliant stewardship.

We are looking for someone who has a sound understanding of T&F fundraising. You’ll have a strong track record of nurturing relationships, securing multi-year and five-figure+ gifts, and a genuine passion for youth development. You are a creative problem solver with the ability to work independently and take ownership of projects – ensuring they run smoothly and effectively.

About the role 

At the Motability Foundation, we fund, support, research and innovate so that all disabled people can make the journeys they choose. 

We’re building a Transport Solutions Team that works flexibly across all the tools in our delivery kit – from grants and innovation pilots to research, partnerships, and commercial interventions. Our growing portfolio includes flagship projects tackling challenges such as inclusive EV charging infrastructure, complex community transport needs, and large-scale research like the National Centre for Accessible Transport. 

We are now recruiting a Transport Solutions Manager to lead the design and delivery of high-impact work focused primarily on accessibility considerations around emerging Autonomous Vehicle (AV) technology, alongside other initiatives related to our Private Transport Theme. This is a pivotal role that combines technical understanding, programme delivery, and stakeholder leadership, and is designed to work flexibly across our matrix structure. 

While your core focus will be on accessibility of emerging Autonomous Vehicle (AV) technology, you also may be expected to lead and/or contribute to other transport projects across the transport themes. 

This is an opportunity to join a collaborative, purpose-led team driving change in the transport system for disabled people, and to work on some of the most complex and impactful projects in the sector. 

What you’ll be doing 

• Lead the Foundation’s work to understand the impact of AVs on transport equity for disabled people, working closely with Programme Directors and partners across government, industry and the charity sector. 

• Scope, commission and manage projects related to AVs – such as pilots, commercial partnerships, research studies or funding opportunities – ensuring alignment to strategic priorities. 

• Bring technical, regulatory, and market understanding of AVs to shape the Foundation’s approach in this space. 

• Manage end-to-end delivery of specific initiatives, including planning, budgeting, due diligence, contracting, risk management, and governance reporting. 

• Use insight, evidence and stakeholder engagement to shape new programmes of work and ensure delivery reflects the needs of disabled people. 

• Work flexibly across our matrix team, contributing to projects or funding rounds outside your own portfolio as needed, and supporting colleagues with specialist input or delivery resource.

• Build and maintain relationships with key external stakeholders. 

• Collaborate across the Foundation, including with the Insight & Evaluation, Finance and Communications teams, to ensure high-quality delivery, learning and visibility of our work. 

• Bring and apply knowledge in key areas as accessible transport, disability, inclusive innovation, grant making or systems change.

• Support the development and continuous improvement of our delivery models, funding mechanisms and ways of working. 

Looking for an experienced Communications Manager who can help enhance how we communicate with residents during a challenging and emotional time - someone who brings empathy, clarity, and confidence in crisis communications. Reporting to the Head of External Communications, you will lead the delivery of transparent and engaging communications across digital, print and community channels. You'll work closely with operational and building safety teams to maintain clear, accurate updates for residents, while also supporting wider engagement activity. This is a hands-on, fast-paced role where your work will directly impact residents' experiences and the organisation's reputation.

What you'll be doing

• Delivering a multi-channel resident communications strategy for relocated households.
• Producing weekly written updates and monitoring engagement and feedback.
• Maintaining accurate and up-to-date FAQs on our dedicated microsite.
• Organising and delivering resident engagement events, ensuring senior leaders are fully briefed.
• Creating and distributing communications materials - including digital content, print resources, video and social media assets.
• Ensuring communications reflect the diversity and varying needs of different resident groups.
• Working collaboratively across the organisation to ensure joined-up messaging.
• Supporting resident involvement, policy consultations and community engagement.
• Proactively protecting and promoting our reputation through all communication, internal and external.

The ideal candidate will be able to demonstrate: -

• A strong track record in customer/resident communications, ideally in complex or regulated environments.
• Experience leading incident or crisis communications in a public-facing setting.
• Excellent written, verbal and visual communication skills, with the ability to simplify complex or technical issues for diverse audiences.
• Confidence engaging senior stakeholders, as well as political or community figures (e.g., MPs, councillors).
• Proven ability to deliver effective engagement events.
• High attention to detail, accuracy and consistency.
• Ability to anticipate and manage reputational risks.
• Collaborative, organised, and motivated by making a meaningful difference.
• Digitally savvy, resilient and comfortable working in a fast-moving, high-profile environment.
• Experience of managing press, media and journalists
• You will have experience of working in a communications role in public services.
• Experience in housing is not essential - what matters is your ability to learn quickly and apply insights confidently.

If this role is of interest, please apply ASAP with a word version of your CV highlighting all your relevant experience. Do feel free to get in touch for more information.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Communications Manager – Strategic Partnerships

Contract type: Fixed Term (six months) - 35 hours per week

Location: London, UK.
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days togetherin person.

Salary: £44,168 - £46,493 with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Brand and Strategic Communications team is a strategic, collaborative and creative function focussed on driving WaterAid’s advocacy, engagement and fundraising objectives. We lead the development of brand and communications strategies to inspire audiences and support organisational goals, working closely with colleagues across the Communications and Fundraising directorate and with external partners.

About the role

As our communications Manager, you will manage the delivery of communications strategies for corporate partnerships working closely with WaterAid’s Communications and Fundraising directorate and key partners to drive sustainable change.

In this role, you will:

• Manage the delivery of WaterAid’s corporate partnership marketing communications strategy to maximise influence and income-raising potential from the private sector.
• Lead a cross-functional delivery group and collaborate across WaterAid’s Communications and Fundraising directorate to deliver integrated corporate advocacy and partner communications activities, primarily targeting a private sector audience.
• Act as the primary communications contact for partnership managers, advising on communications opportunities, strategic messaging, content and tactics that deliver value for WaterAid and partners.
• Champion in-sight led and on-brand messaging and creative which resonates with target audiences.
• Advise on best use of project budget to meet objectives.
• Monitor and evaluate the impact of communications activity, fostering a proactive and positive approach to learning and improvement within delivery teams.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Demonstrable experience in developing, leading and executing high impact communications strategies for corporate partnerships, ideally for a non-profit organisation.
• Expertise in business-to-business or corporate advocacy communications, and an understanding of trends in corporate sustainability and social responsibility.
• Experience working in, or in partnership with, the private sector, advising on communications approaches to engage a range of audiences and delivering communications plans with shared objectives.
• Highly collaborative and able to build strong relationships with internal and external stakeholders.
• Excellent time management skills, able to drive projects forward while navigating competing priorities.
• Ability to generate and develop creative and innovative ideas, with a good eye for brand, design, film and photography.

Although not essential, we’d prefer you to have:

• Experience of international development issues and/or working in the voluntary sector in a communications role.
• An understanding of the ethical issues surrounding communications for international development.

Closing date: Applications close 12:00 PM UK time on Friday 6th March. Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found.

How to apply: Click Apply to complete the pre-screening questions and upload your CV only.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

UK Benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !