Communication manager jobs

Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can. The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central. 

Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment. 

Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays.

The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.

What you’ll be doing?

1. The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service. 

2. Answer a range of queries and offer reassurance to all callers.

3. Refer clients to Adult Social Care for an assessment where appropriate.

4. Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.

What you’ll benefit from

• Flexibility - this is a full-time role Brixton based - close to good transport and vibrant town centre

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff team 

Opportunity for this role to be full time or part-time/ job share - please indicate in your cover letter which you'd be interested in

Interviews will be taking place on Wednesday 13th May (in-person - in Brixton, London)

We're looking for a kind, compassionate and resilient Team Leader to join Learning Disabilities Service located in Tower Hamlets. No personal care or experience required, just the right values.

£33,131.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the contract manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
• Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
• Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
• Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
• Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
• Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
• Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations

About you:

• Enjoys social interaction and the company of others, networks in local business community
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Essential:

• Educated to degree level or equivalent

Desirable:

• Other relevant professional memberships and/or specialist qualifications are desirable

About us

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.

We have a fantastic opportunity to join our high performing Customer Insight team as a Complaint Insight Officer.

Based out of our head office in Basingstoke, you'll combine office and home working to ensure a positive work / life balance.

The Role:

This is an opportunity to build relationships and work with stakeholders across the whole of SNG to ensure high risk Stage 1, Stage 2, and Housing Ombudsman (HOS) complaints are managed appropriately.

You will ensure that investigations are robust, customer issues are addressed, and communications are maintained to expected standards.

At SNG we are committed to delivering a great customer experience. Managing complaints effectively and appropriately is critical to this and minimises SNG's exposure to reputational risk and external investigation.

Key responsibilities include:

• Collaborate with SNG's Complaints teams on HOS cases and non-HOS cases deemed 'medium risk' and 'high risk' to ensure that all aspects of the case are properly evaluated and addressed.
• Present case summaries and reviews at meetings and forums as required.
• Make recommendations on case management and improvement actions as appropriate.
• Provide assurance by objectively reviewing and quality checking responses at Stage 1, Stage 2 and HOS, ensuring they are compliant, address the issues raised, and meet best practice requirements.
• Engage with stakeholders from across SNG to ensure the importance of high-quality complaint responses is understood.
• Be one of SNG's subject matter experts in Compliant Handling including the HOS Complaint Handling Code.

What we're looking for:

If you've got experience of working with complaints and within regulatory guidelines, that's great, but not essential.

You'll also have

• An investigative mindset allied with curiosity.
• Strong communication skills and report writing experience.
• Excellent attention to detail.
• The ability to collaborate with colleagues across SNG, and with external stakeholders.
• The ability to manage the expectations of your stakeholders.
• A willingness to take personal ownership of issues.

Join our Marketing & Communications team and help churches reveal Jesus to the next generation. We’re growing, and looking to build on the progress already under way and take our impact up a gear. This role sits right at the heart of how Scripture Union communicates: creating connection and helping more people engage, pray and take their next step with us. If you enjoy producing great work and making it matter, you’ll love the mix – strengthening the relationships we already have, while helping us connect with new audiences across England and Wales.

About Scripture Union

Scripture Union is a national mission-movement, helping churches reveal Jesus to the next generation. We equip churches to reach children and young people – especially those outside the church – wherever they are, and in ways that truly connect. Because every young person should have the opportunity to discover Jesus, and too many never will. Through Bible-based resources, practical training and our Revealing Jesus mission framework, we help churches build relationships that lead to faith. Our team of Mission Enablers supports a growing network of Faith Guides – local people, rooted in their communities, revealing Jesus in everyday life.

About the role
This role is all about helping Scripture Union communicate with clarity, creativity and purpose. It focuses on shaping our digital content and website experience (a big opportunity as we seek to overhaul our web presence);  If you like work that’s practical, people-focused and makes a real difference, you’ll feel right at home.

Web and Digital Content Officer

(Salary £31,100 - £32,900 - Full Time)

- What you’ll do:

· Shape and deliver clear, coherent, on-brand digital content aligned with our mission.

· Lead on website content production and day-to-day publishing, improving user journeys, information architecture, accessibility and discoverability.

· Create and publish high-quality visual and written content across website, email and social, including self-produced digital assets.

· Embed strong content governance (tone, style, approvals, naming conventions and asset management) and support colleagues to contribute well.

· Use insight and analytics to continually improve digital content and user experience — especially as we overhaul our web presence.

Why Scripture Union

· Hybrid working (minimum 1 day/week in Milton Keynes HQ)

· Flexible hours

· Generous benefits: 23 days holiday + bank holidays + 5 volunteering days, up to 12% pension contribution, life insurance, and enhanced family leave

· Free Bible Reading Guides

· A supportive, faith-filled environment where your work has eternal impact

Important things to note before you apply

• We are committed to building a culturally diverse workforce and welcome applications from people, regardless of their background.
• The Movement takes Safeguarding seriously. This role will require a Disclosure from the Disclosure & Barring Service and has an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.  
• Please note we do not provide visa sponsorship; applicants will need the right to live and work in the UK.

Who We're Looking For: Our Ideal Candidate

We’re looking for strong a candidate who can blend creativity with strategy – a confident specialist who brings experience, initiative and craft. But just as importantly, we want a team-player: the sort who will happily roll up their sleeves, jump in where needed, and strengthen others, so we move further, faster, together – across the Marketing & Communications team and the wider SU movement. If you love using your skills to build something that matters, you’ll thrive here: helping us sharpen our story, widen our reach with churches across England and Wales, and ultimately create more opportunities for children and young people to discover Jesus.

Web and Digital Content Officer

· Significant experience planning, creating and publishing digital content across website, email and social media.

· Strong visual communication and design capability, able to self-produce on-brand digital assets.

· Excellent writing and editing skills, with confidence adapting tone and structure for different audiences.

· Experience managing website content via a CMS, with a commitment to accessibility and inclusive communication.

· Comfortable using analytics/insight to evaluate performance and improve content.

· A committed Christian in sympathy with Scripture Union’s aims and ethos, actively involved in the mission of a local church.

Work with us

For pregnancy, parents and progress.

At NCT, what we do every day has a real impact on people’s lives.

We’re the UK’s charity for pregnancy, birth and early parenthood. For nearly 70 years, we’ve been alongside women and parents, offering trusted information, practical support and building communities.

Today, we reach hundreds of thousands of new and expectant parents every year. We provide antenatal and postnatal education, local and national support for infant feeding and mental health, and we campaign for fairer, safer maternity care. We listen to parents’ experiences and act on them - tackling health inequalities, challenging systems that don’t work, and pressing for progress.

About the role

Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:

• Create high-quality, engaging and accessible content across multiple formats, including video, social media, email, web and other campaign assets, ensuring alignment to NCT’s brand, tone of voice and messaging.
• Actively monitoring social channels, media, trends and the external environment to identify relevant conversations, risks and opportunities for NCT.
• Working collaboratively with colleagues across Marketing, Communications and Fundraising & Strategic Partnerships to ensure content supports the objectives of integrated campaigns.
• Managing own workload effectively within the Content Studio, balancing deadlines and planned vs reactive activity.

About you

• You’ll have experience creating engaging and creative content across multiple digital and physical formats.  
• You’ll have a strong understanding of brand and tone of voice, and how to apply these consistently.  
• You’ll have solid understanding of digital marketing platforms and tools including Facebook, Instagram, TikTok, Canva etc.
• You’re proactive, organised and motivated to use marketing to drive growth and change brand perceptions.

Why work at NCT? 

Whether you’re supporting services, shaping policy, delivering programmes, raising funds, running operations or telling our story, you’ll be contributing to something bigger: 
a society where everyone who becomes a parent feels confident, connected and safe. 

People join NCT because they want to make a difference - and stay because they believe in how we do it. 

How we work 

We’re guided by a simple principle: no judgement, no exception. That shows up in how we support parents - and how we work with each other. 

At NCT we are: 

• Welcoming: We are always welcoming, creating connections and building communities. 
• Collaborative: We achieve better outcomes by working together. 
• Inclusive: We ensure equity and inclusion are core to who we are and what we do. 
• Bold: We are bold, brave, and progressive 
• Trusted: We provide trusted, high-quality, evidence-based information, support, and services. 

We deal with complex issues, make tough decisions, and work in environments that can be challenging. But we do it with honesty, care and a shared sense of purpose. 

When you work at NCT you’ll get fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)
• Pension matched up to 5%
• Flexible working options to suite your lifestyle
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
• Life Assurance for peace of mind
• Free eye test for all staff, with further discounts
• Blue Light discount card

Join us 

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. If you want your work to contribute to lasting change - for generations of parents to come - we’d love to hear from you. 

Together, we are NCT. 

Our commitment to equity, diversity and inclusion 

At NCT, we believe everyone should be able to shape their own journey - as parents, and as colleagues. 

We are taking positive action to increase diversity across our organisation, at all levels, and to nurture a culture of inclusion and belonging for all our people and for the parents and families we support. You can read more about our Equity, Diversity and Inclusion action. 

We are committed to zero discrimination, both internally and externally. This commitment applies regardless of visible or invisible difference, including (but not limited to): sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long‑term condition, religion or belief, gender identity, economic class, marital or civil partnership status, family status (including single parents), socio‑economic background, pregnancy and maternity. 

We actively welcome applications from people from communities who are under‑represented in our organisation and the charity sector more widely. 

Role outline and purpose

To manage policy and public affairs influencing in Wales to ensure effective delivery of Trussell’s strategy to achieve policy and secure policy change that ends the need for food banks.

To contribute to the delivery of the wider goals of the Making Social Security Work programme across the UK and to the Prioritising Hunger & Hardship, Supportive Communities and Holistic Advice programmes in Wales.

Key responsibilities

Support the development and delivery of Trussell’s strategy to end the need for food banks in Wales.

· Supports the development and delivery of Trussell’s strategy to end the need for food banks in Wales. This includes planning influencing opportunities, developing relationships, and shaping asks to advance Trussell’s mission in Wales, contributing to the successful delivery of our overall strategy.

Deliver policy, public affairs, and advocacy in Wales.

· Deliver policy development, public affairs, and advocacy activity to contribute towards the goals of the organisation’s Wales strategy and achieve policy change. This includes working closely with Wales based colleagues to represent Trussell in the media and at external events, managing social media, direct engagement with MS’s. MP’s, ministers, advisers and officials, preparing briefings and co-ordinating events and advocacy activity across Wales that secures impactful engagement. This ensures a coherent, effective influencing programme is delivered that drives policy change and strengthens organisational credibility.

Build strong evidence base for Wales.

· Work with programme teams across Trussell and with external partners to ensure strong evidence base for Wales and ensure our evidence is shared externally and has impact. This includes sharing research findings with a range of audiences and external stakeholders through written and verbal briefings and working collaboratively with programmes across Trussell to build robust evidence base for the organisation’s policy and public affairs influencing and profile in Wales.

Develop effective partnerships and networks.

· Build collaborative external partnerships and develop networks to strengthen policy and public affairs activity in Wales, represent Trussell and promote the organisation’s policy positions to external stakeholders and audiences. This includes working with Wales based colleagues to represent the organisation in key Welsh sector coalitions and promoting the organisations policy positions and evidence to external stakeholders, to build awareness of the issues driving people to use food banks in Wales and our policy solutions.  

Support effective campaigning.

· Work with campaign colleagues, food bank-facing colleagues in Wales and the food bank network to shape and deliver effective campaign activity that advances the organisation’s goals and strategy in Wales and across the UK.  This includes working with Wales based colleagues to shape campaign activity, advise on the political context, and support mobilisation. This ensures campaigns are well informed, relevant to Wales and contribute meaningfully to UK wide programme objectives.

Person Specification

Core knowledge:

· Good knowledge of policy issues relevant to Trussell’s vision and expertise on the policies that drive hunger and hardship in Wales.

· Significant knowledge of the political landscape in Wales and of effective techniques for influencing change.

· Good understanding of research methods and of how to ensure high quality and credible evidence is deployed effectively.

Essential skills:

· Strong skills in effectively influencing political and public debates and working with politicians and policymakers across the political spectrum.

· Good ability to think strategically, demonstrate effective decision-making and ensure practical delivery of impactful activities.

· Excellent communication skills, including written, presentations and speaking, ability to adapt to influence different audiences.

· Collaborative interpersonal skills, ability to build relationships and influence internal and external stakeholders.

· Effective project management and ability to balance competing priorities and meet tight internal and external deadlines.

Key Experience:

· Track record of delivering effective policy and public affairs activity and achieving impact, ideally in Wales.

Special Requirements

None

Context

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters.

This is an exciting time to join London’s Air Ambulance Charity. In early 2025 we developed our ambitious Engagement Strategy and are shaping our marketing team to help deliver on this. This role supports the Senior Digital Fundraising Manager to ensure our digital platforms and channels function effectively, by both bringing our mission to life and creating seamless user journeys. Through this we want to grow our reach, strengthen supporter understanding and drive action.

About the role

The Digital Engagement Officer role is key to support and strengthen the charity’s digital presence. Your focus will be on doing – building, writing, editing, testing, analysing and continuously improving our website, emails and landing pages to increase engagement and drive measurable action.

You’ll help maintain our website, collaborating with colleagues across the organisation, translating their needs into clear, impactful digital content and supporter journeys. You’ll also work closely with our website agency/s to ensure our digital platforms are functioning smoothly, optimised for users and reflective of the extraordinary work of our service, ultimately creating a seamless digital experience for our supporters.

You’ll also lead our email marketing, identifying key content and moments from our wider content calendar to highlight to our list of supporters via email. You’ll need to be able to uncover authentic stories, again from working with colleagues across the organisation, and distil complex information, all to create content that inspires, informs and engages our audiences.

Significantly, you’ll play a key role supporting on tracking and reporting results from all activity to further inform and optimise our work going forward.

About the person

We’re looking for a digitally confident communicator who enjoys working across a range of channels and audiences. You’ll be a strong multitasker, confident working across multiple workstreams and combining them seamlessly while maintaining excellent attention to detail and reporting to support continuous improvement. You’ll be working closely with a range of colleagues from across the organisation and thrive at building relationships at all levels of the organisation. Curious about the wider digital landscape, you stay up to date with new technologies and enjoy exploring how these can strengthen our impact and strategy going forwards – helping more people connect with and support our life-saving mission. 

We are pleased to invite applications for the following opportunity:

Volunteer Coordinator

Hours:  37.5 hours per week

Salary: £38,000 per annum

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Volunteer Coordinator to work with our team across our London services.

We are particularly interested in recruiting someone who has lived experience of a substance use disorder, either direct or associative.

PLEASE NOTE: This role includes weekend working.

Closing date: Sunday, 10th May 2026

JOB DESCRIPTION: Volunteer Coordinator

TITLE: Volunteer Coordinator

SALARY: £38,000 per annum

HOURS: 37.5 hours per week

BASED AT: BoB Head Office (69 Warwick Road, Earls Court, London, SW5 9HB). The role will involve regular visits to our London services both during the week and at the weekend. There is the option for one day of hybrid working per week.

REPORTS TO: Head of Services

JOB PURPOSE: To cultivate, sustain and manage a volunteer pipeline to help with the effective delivery of our face-to-face services in London; enhance the development and wellbeing of our volunteer team(s), and support the volunteers in the facilitation of activities for our beneficiaries, supporting those who wish to do so to become ready for potential employment within the charity.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Volunteer management & development

· Support service managers to recruit, induct and train a cohort of volunteers from the local treatment and recovery community, as well as other local community members, ensuring they are trained and supported to undertake their roles safely and with confidence.

· Develop a range of volunteering pathways, with a focus on supporting those who identify as being in recovery as well as those still in structured treatment, creating opportunities that enhance social connectivity, build personal and professional skills, and provide meaningful activity.

· Work with service managers to ensure volunteers receive regular and appropriate supervision, and their wellbeing is monitored and supported.

· Work with service managers to ensure individuals are encouraged and supported to deliver a range of creative and socially based activities within our services, based upon their interests and life skills.

· Work with service managers to ensure volunteer inductions are conducted according to the policies of the charity and that accurate records of their volunteering are kept on our case management system.

· Deliver the five core training workshops in person at the services to the volunteer team(s) and work with the CEO to ensure the training is relevant, accurate and up to date.

· Support and encourage those volunteers who wish to do so to progress through the volunteer programme, attend the relevant training, and undertake the role of team leader, with a focus on potential employment within the charity and elsewhere.

· Work with the Senior Leadership Team to develop and enhance the volunteer offer across all of our London services.

· Support individuals with interview preparation and CV writing, with a focus on both job opportunities within the charity, peer support roles within the wider treatment systems, and other relevant opportunities as they arise.

2. Programme delivery & coordination

· Collaborate with local community organisations and partners to establish and deliver a programme of cultural, physical, and wellbeing activities that support social connection, encourage participation in safe social networks and help to improve mental and physical health.

· Plan, coordinate and evaluate activities with the wider staff team to ensure high-quality, trauma-informed opportunities for volunteers that support sustained recovery where appropriate.

· Work closely with local service managers to ensure referrals to other service providers where necessary to support the wellbeing of volunteers.

· Work with service managers to identify opportunities in the wider community that would support the development, wellbeing and social integration of volunteers where appropriate.

· Work with the senior leadership team to regularly review and revise the development of the volunteer programme to ensure its effective delivery.

· Work with the senior leadership team to ensure the programme delivers measurable outcomes that improve the life chances of the individuals accessing the programme.

3. Outreach & community inclusion

· Coordinate outreach sessions in the community with service managers and the volunteer team to increase the visibility of our services and develop wider partnership working and stakeholder management where appropriate.

· Identify external training sources that may be of benefit to the members of the volunteer team, and support individuals to access such training where appropriate.

· Work with our stakeholders and local drug and alcohol treatment providers to ensure that volunteering opportunities within the charity are available to anyone who wishes to apply, and individuals are supported to do so.

· Work with our stakeholders and local drug and alcohol treatment providers to ensure our volunteers are supported to access peer mentoring and volunteer opportunities within the wider treatment system where appropriate and required.

· Work with local volunteer centres and relevant local organisations, such as universities, to ensure volunteering opportunities within Build on Belief are advertised and available to any members of the wider community to wish to undertake them.

4. Project & financial administration

· Manage project goals and expenditure in line with set budgets, working with colleagues to ensure accurate monitoring, and reporting.

· Support service managers and support workers to ensure volunteer records are up to date and in line with policy and procedures.

· Ensure volunteering data is accurately recorded on our case management system and work with members of the senior leadership team to ensure relevant data is available for our partners, the Board of Trustees and other stakeholders when required.

· Work with service managers to ensure data is collected from our volunteer teams and service users for impact evaluations and case studies as required.

5. General

· Organize annual volunteer events as agreed with the Senior Leadership Team.

· To work with the Operations and Training Managers, Innovation and Development Manager and the Head of Services supporting the development of the weekend services and the management of volunteers.

· To contribute content for social media channels, the organisation’s website, and newsletter.

· To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation.

· To work with the Build on Belief staff team and the service providers where appropriate, to create a series of borough-wide volunteer pools to develop and improve the delivery of recovery orientated services in those locations.

NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees.

This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.

PERSON SPECIFICATION CRITERIA

The successful candidate will be able to demonstrate the following (E - Essential, D - Desirable):

· Experience of working or volunteering with service users and/or volunteers in either drug and alcohol services, the wider recovery field, associated areas such as homelessness or mental health and supporting those with complex needs (E)

· Experience of recruiting, supporting, or managing volunteers in a charity or community setting (E)

· Experience of planning, coordinating and delivering group activities or community events (E)

· Knowledge of barriers faced by people struggling with substance use and social isolation (E)

· Ability to build supportive relationships with volunteers and service users, particularly those with lived experience (E)

· Understanding of safeguarding, confidentiality and trauma-informed practice (E)

· Experience of partnership working with statutory or voluntary organisations (D)

· Experience of managing budgets or project resources, including monitoring expenditure and tracking outcomes (D)

· Experience of delivering presentations or training (D)

· Experience of working collaboratively within a wider staff team. (E)

Knowledge and Skills

· Proven people skills (i.e.: motivate, engage, supervise a team of volunteers and service users to deliver on the key aspects of the role.)

· Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, and practical ways to develop recovery capital.

· Demonstrable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.

· Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.

· Good IT skills, including proficiency in Microsoft Office and internal systems.

Personal qualities:

· The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.

· Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.

· Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.

· Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued.)

PLEASE NOTE: We especially encourage applications from individuals with direct or associative experience of a substance use disorder.

Build on Belief, April 2026.

Duties and Responsibilities

Strategic Implementation

Partner with the CEO to translate IMO’s strategic plan into a clear organisational roadmap with defined milestones, priorities and success measures. You will work collaboratively with the CEO to agree the order in which elements of the strategy should be prioritised, before turning this into the roadmap, milestones and delivery framework.

Work with the CEO and trustees to:

• Define strategic workstreams
• Establish measurable organisational KPIs
• Identify capability gaps and development needs
• Develop a structured strategy implementation framework that enables effective delivery across the organisation

Operating Model Design

Partner with the CEO to co-design IMO’s future operating model. This is a collaborative process, you will work closely with the CEO from the outset to shape the vision, ensuring the model reflects organisational priorities and is set up for successful implementation.

This will include:

• Programme structure and service architecture
• Governance and decision-making frameworks
• Internal processes and ways of working
• Data, reporting and impact measurement systems
• Team structures and capability requirements

Ensure the model supports sustainable growth, stronger partnerships and improved impact outcomes.

Business Planning and Financial Modelling

Develop a clear strategic business case underpinning the new strategy. This will include:

• Financial projections
• Income pipeline modelling
• Investment requirements
• Scenario planning for growth and risk

Provide analysis and recommendations to support board-level decision making.

Programme & Transformation Management

Act as programme lead for key strategic initiatives, including:

• Scaling of youth employability programmes
• Strengthening organisational infrastructure
• Development of a standalone mental health service

Develop and manage a comprehensive implementation plan, ensuring:

• Clear timelines
• Resource alignment
• Risk management
• Delivery accountability

Maintain a live transformation risk register and ensure issues are addressed proactively.

Stakeholder Engagement & Organisational Change

Work closely with the CEO to support organisational alignment around the new strategy. Responsibilities include:

• Facilitating internal workshops and planning sessions
• Supporting senior staff to translate strategy into operational delivery
• Communicating progress to trustees and key partners
• Managing organisational change and maintaining momentum

Act as a trusted advisor and sounding board to the CEO throughout the transformation process.

Qualifications 

Formal project management qualification (PRINCE2, Agile or equivalent) - Desirable

Experience 

Proven experience leading strategy implementation, organisational transformation or operating model design - Essential

Experience working in growing or evolving organisations where structures, systems or programmes needed to be developed or scaled - Essential

Demonstrated success managing complex projects with multiple stakeholders and limited resources - Essential

Experience developing business cases, strategic plans or financial models to support organisational decision making - Essential

Strong track record of delivering initiatives from concept through to implementation - Essential

Experience working in the charity, social enterprise or public sector environment - Desirable

Experience working closely with CEOs, boards or senior leadership teams - Desirable

Understanding of youth services, employability, public health or community development sectors - Desirable

Skills/Attributes

Ability to translate high-level strategy into practical operational delivery - Essential

Strong analytical and problem-solving skills - Essential

Excellent communication and stakeholder management skills, with the ability to influence at all levels - Essential

Highly organised and able to manage multiple workstreams simultaneously - Essential

Comfortable operating with high levels of autonomy and responsibility - Essential

A pragmatic, solutions-focused mindset - Essential

This is a fantastic opportunity for a Trusts Executive to help us achieve our vision by supporting the growth of our fundraising income through brilliant cultivation and stewardship of charitable trusts and foundations that align with our cause. With support from the Philanthropy and Trusts manager, this role will focus on researching and preparing applications to new and existing trust funders, as well as providing creative reports that demonstrate the impact of their funding.

Together for Short Lives is the leading UK-wide charity for children living with serious illness, their families and the services that provide them with palliative care.

Every child deserves many moments of happiness together with their loved ones. But it's hard for them to thrive when services don't fully meet their needs, leaving parents and siblings feeling isolated and alone.

That’s why we’re here. To make sure that every family can thrive as they navigate their child's life, death, bereavement and beyond.

Together we support families to live their lives, through the ups and downs, offering practical, emotional and financial help.

Together we unite our sector by prioritising and sharing crucial research, leading guidance and standards, connecting professionals and raising vital funds for children’s hospice and palliative care services.

Together we campaign to make sure that children with serious illness and their families get the care and support they need, when and where they need it.

Supporting, uniting, campaigning, together.
We are Together for Short Lives.

This is an opportunity to

• Work with the Philanthropy and Trusts Manager to develop applications to prospective funders and work to agreed targets to achieve income growth.
• Maintain a pipeline of trusts and foundations and provide excellent stewardship and reporting, as appropriate.
• Through strategic research, identify and prioritise potential trust funders for Together for Short Lives.
• Responsibility for reporting impact to funders and ensuring funders receive meaningful updates on outcomes.

You will have

• Excellent written skills with the ability to explain, promote and present Together for Short Lives’ activities in clear, succinct and persuasive language
• Ability to design and write engaging and creative proposals.
• Excellent verbal communication skills with the ability to talk confidently to funders over the phone.

JOB PURPOSE  

The Business Analyst will strengthen how we work by improving processes, systems, and the way we use data. This is a hands-on role, working closely with multiple teams across the organisation to identify challenges and develop solutions that are practical, proportionate, reflect the day-to-day realities of the working environment and are aligned with our values. The role requires someone who is a great communicator, has a consultative approach and can quickly build trust with staff and the senior leadership team. They will be able to balance what is an ideal solution with what is feasible in a charity context. The role will contribute to our mission to prevent and end homelessness by ensuring our systems, processes, and data are aligned with strategic priorities and delivery goals. 

MAIN DUTIES 

• Collaborate with teams across Service Delivery, Finance, People Services, Income Generation, and senior leadership to identify operational needs, understand challenges, and shape improvements  

• Facilitate workshops and consultation events to build a shared understanding of needs and challenges  

• Co‑produce delivery excellence standards with people who use our services, ensuring their experiences and insights help shape how we design, assess, and improve our work.  

• Document and analyse current workflows across and within teams and identify where improvements can be made.  

• Translate organisational needs into clear, actionable proposals for system or process improvements.  

• Lead organisational change arising from the analysis, working with managers and staff to plan improvements, coordinate implementation, and ensure changes are mainstreamed across the organisation.  

• Work with the Data and Evidence Manager to improve data collection and reporting, ensuring that it supports changes to processes and workflows.  

• Support the development of dashboards or tools that help track impact and performance.  

• Support staff through clear communication, documentation and training  

• Work closely with our IT Team to ensure systems meet user needs.  

• Manage user testing of any new systems  

GENERAL RESPONSIBILITIES 

• Working with the Head of Strategy and Evidence to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage  

• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.  

• To participate in regular supervision and appraisal to help identify job-related development and training needs.  

• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.  

• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.  

• To always undertake your role in a professional manner maintaining a high standard of work, and to always work in accordance with the aims, values and ethos of The Passage.  

• Undertake any other duties that may be required which are commensurate with the role  

PERSON SPECIFICATION

Our vision is of a society where homelessness no longer exists and everyone has a place to call home. 

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities. 

DESIRED EXPERIENCE 

E1 Proven experience as a business analyst or similar role 

E2 Staff Training and stakeholder engagement 

E3 Excellent written and oral communication skills 

E4 Experience of co‑production or involvement methods with people who use services (desirable) 

DESIRED KNOWLEDGE 

K1 Strong understanding of how organisational functions (e.g. service delivery, finance, HR) operate and interact 

K2 Familiarity with systems such as CRM, case management, and finance platforms

K3 Awareness of project lifecycles and change management principles  

K4 Familiarity with Excel, Power BI, or similar tools 

K5 Understanding of the housing and homelessness (desirable) 

Who we are

Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

• Social media moderation

• Facebook group moderation

• Supporter experience

We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.

About the role

We’re looking for experienced social media and communications professionals to join our freelance moderation team.

Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.

This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.

Working pattern

Moderation takes place between 9am and 9pm, Monday to Sunday.

Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.

For example, 3 hours may be split into 5-6 check-ins throughout the day.

You must be able to:

• Start moderation from 9am (or earlier)

• Monitor activity throughout the day

• Complete a final check before 9pm

• Adhere to our sub-3-hour response time

Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.

Key Responsibilities

• Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines

• Respond to comments, messages and queries in a timely, accurate and empathetic way

• Maintain a response time of under three hours

• Identify, manage and de-escalate negative or inappropriate content

• Hide or remove content in line with moderation policies

• Identify and escalate safeguarding concerns appropriately

• Signpost users to relevant support services where needed

• Encourage positive engagement and supporter action, including donations where appropriate

• Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch

• Manage your workload independently while following clear processes and guidance

What We’re Looking For

Essential

• Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit

• Proven experience moderating social media channels

• Excellent written communication skills, with strong attention to detail

• Ability to work independently and manage time effectively across multiple check-ins

• Confidence in making judgement calls using guidance rather than scripts

• Understanding of fundraising and how charities engage supporters

• Ability to remain calm and professional in high-volume or sensitive situations

• Availability to work 3-6 days per week, including at least one weekend day

• Flexibility to adapt quickly if issues arise

Desirable

• Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch

What our moderators say:

“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan

“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah

Interviews: w/c 11th May

Compulsory training: 26th May - 10am - 4pm

Start date: w/c 1st June

A new opportunity has arisen to join the Newt Conservation Partnership as Finance Officer. This exciting role will work closely with our Operations Manager and COO supporting the development and refinement of our financial systems. It is ideally suited to someone with strong bookkeeping experience who will enjoy working for a small but dynamic organisation and is motivated by helping to build robust, efficient and effective financial processes.

The successful applicant will be employed by Freshwater Habitats Trust, seconded full-time to the Newt Conservation Partnership.

Newt Conservation Partnership (NCP) is a community-benefit society whose main purpose is creating and managing high-quality habitat for great crested newts, at the same time providing new habitats for many other wetland plants and animals. We work closely with our funder, NatureSpace Partnership, and the charities Amphibian and Reptile Conservation and Freshwater Habitats Trust whose evidence-based best practice guidance we follow for the conservation of amphibians and ponds. 

Freshwater Habitats Trust is a friendly, nationally well-respected conservation charity that works to protect freshwater wildlife through practical, evidence-based and effective nature conservation projects. This job is an exciting opportunity to join a dedicated team of botanists, invertebrate biologists, herpetologists and freshwater conservation experts who are making a difference.

No CVs or agencies please.

Interviews: Friday 22 May 2026 (at our Oxford office)

Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England?

Role Title: Direct Marketing Lead
Reporting to: Supporter Engagement Manager
Salary: £32,861 per annum
Contract Type: Permanent
Hours: Full time
Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF with hybrid working: 3 days in office (Alconbury Weald), 2 days from home

The Direct Marketing Lead is a newly formed role focused on planning, delivering and optimising integrated, data-driven campaigns across offline and digital channels to grow income from individual supporters—acquiring new donors, increasing the value of existing ones, and maximising return on investment.

You will take ownership of end-to-end direct response activity, using insight, segmentation and testing to improve performance, while managing budgets, suppliers and internal relationships to deliver effective campaigns that also build strong, long-term supporter relationships.

You’ll be joining a friendly, supportive and passionate team within an organisation that’s ambitious, collaborative and committed to development. If you’re proactive, strategic, and motivated by making a difference, we’d love to hear from you.

Role Summary:

• Plan and deliver direct marketing campaigns across a mix of channels, with a focus on bringing in income and growing the supporter base.
• Take campaigns from idea through to delivery, including shaping the messaging and making sure everything goes out on time and within budget.
• Keep a close eye on performance, using results and insight to tweak and improve what we do next time.
• Build and develop supporter journeys that help bring people in, keep them engaged and encourage longer-term support.
• Work closely with teams across the organisation, as well as external suppliers, to get campaigns out the door and keep things running smoothly.
• Support wider planning and budgeting, using campaign results and data to help guide future activity and priorities.

To be successful in this role you will have:

Experience & Knowledge

• Proven track record of delivering integrated direct marketing campaigns, with particular strength in postal activity and full lifecycle ownership.
• Evidence of creating and evolving user journeys that drive stronger retention and deeper engagement.
• Confidence in data, including delivery of using CRM systems or databases to make data-led decision, select data, execute campaigns, generate reports, and extract actionable insights.
• Demonstrated ability to collaborate effectively with external partners, including agencies, fulfilment providers, and other suppliers.
• Solid experience managing campaign budgets, tracking income and optimising return on investment.

Skills & Abilities

• Comfortable taking the lead on complex projects and working independently and with a strong sense of ownership.
• Highly capable organiser, able to juggle competing priorities while consistently meeting deadlines.
• Strong written communicator, skilled in producing engaging, audience-focused copy and briefs that inspires action.
• Data-literate, with the ability to analyse performance and make suggestions on findings and improvements.
• Detail-oriented with a methodical approach to ensuring accuracy and quality in all outputs.
• Solutions-focused mindset, bringing creativity and initiative to problem-solving and continuous improvement.
• Financially aware, able to plan, monitor and optimise budgets efficiently.

Personal Attributes

• Passionate delivering and achieving tangible fundraising outcomes and contributing to income growth.
• Works well both collaboratively and autonomously, adapting style as needed.
• Brings a positive, flexible approach and thrives in a dynamic, fast-moving charity setting.
• Comfortable making informed decisions within agreed strategic frameworks.

Desirable

• Educated to degree level or able to demonstrate equivalent professional experience.
• Willingness to contribute to broader organisational activities as required, including holding a full driving licence.
• Access to personal transport and ability to travel when needed.

About Magpas Air Ambulance

We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work.

We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.

Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination.  We encourage applicants from diverse backgrounds to apply.

Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply.

If you are looking for a new opportunity within a supportive and exciting environment, we would love to hear from you.

Closing date: Friday 22nd May 2026
Interview date: Tbc
Please note that the right is reserved to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

Interested?

If you would like to find out more, please click the button to be directed to our website, where you can complete the application process.

This role is subject to a Disclosure and Barring Service (DBS) check.

If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.

No agencies please.