Complaints manager jobs

About Joseph Rowntree Charitable Trust (JRCT)

JRCT is a grant-making Quaker Trust that supports people who are passionate about making a positive difference; whether they are advocating for some of the most vulnerable people in our society, promoting nonviolent responses to conflict, or taking steps towards an environmentally sustainable future.

Every year JRCT makes grants for all kinds of charitable work, from grassroots community groups to well-established charities working to build a peaceful and just world. We aim to be a responsive and supportive funder, working to strengthen the hands of people who are tackling the root causes of conflict and injustice.

In 2019, the Trust announced plans to significantly increase annual grant spending to over £10 million per year for the next ten years. The Trust further increased its grant-making in response to the Covid-19 crisis. Since then, we have grown our programme staff team in order to better support increased grant portfolios. 

Having publicly recognised the ways in which the Trust benefited from or contributed to oppressive practices including enslavement, indenture, colonialism, and Apartheid, JRCT has hired a Head of Reparations and made a commitment to a multi-million programme of reparative justice, the first phase of which will take place between 2026 and 2029. 

Joseph Rowntree Charitable Trust currently runs five grant programmes: Peace and Security, Rights and Justice, Power and Accountability, Sustainable Future, and Northern Ireland as well as a Grassroots Movements pilot fund.

About the Role

As Executive Assistant, Reparations, this role supports the Head of Reparations and enables the smooth administrative and support aspects of the Head of Reparations’ affairs.

You will support the Head of Reparations in the effective execution of the reparations projects, which will include coordinating project activities, maintaining meticulous project and workplan documentation, managing communication within the reparations team, with the wider JRCT team, and with external stakeholders. Your role will also extend to scheduling and organising meetings, maintaining clear records, and aiding in the organisation of project tasks. You will work in an administrative capacity to ensure that project deadlines are kept and deliverables are met. As the reparations projects will involve extensive work with stakeholders in Africa and thew Caribbean, familiarity with African and Caribbean cultures, as well as relevant multi-lingual and / or multi-cultural competencies will be essential. 

This is a hybrid role requiring in-office attendance once or twice a week. The position is fixed-term until  April 2029, with a salary of £47,814 per annum.

The role is for 35 hours a week, and we are open to flexible working patterns.  We try to schedule meetings to accommodate caring responsibilities. Someone working remotely would be required to come to the York office for up to four days per month and also travel to meetings with some occasional overnight stays.

Be a part of a supportive team by joining the London District.

Our Net-Zero & Grant Enabler will take the lead in advising, supporting and encouraging our Churches and Circuits across London in accessing and securing funding to aid the development of our Mission Plan, but with a strong leaning towards net-zero initiatives. You must have knowledge of securing funding grants (that’s a given), but you’ll also need to have experience or a strong passion in supporting net-zero schemes. We’d also love you to have some skills in IT applications, some admin know how, and be able to bring some slick confidence to the role. We value independent thinkers, working on your own initiative, but also those who can work collaboratively with a team, and bounce those ideas.

Why is this role important?

The Methodist Church has committed to achieve net-zero by 2030. An ambitious target yes, but one we believe to be crucial in securing a better future for our communities. Our new Net-Zero & Grant Enabler will play a significant role in enabling our churches in London to secure funding to help achieve this goal and benefit from the wider impact of reaching net zero.

Why work with us?

A brilliant central office in Westminster, ability to work remotely, great (supportive) colleagues, flexible working, learning and development opportunities, pay, pensions and generous down time, committed to equality diversity and inclusion, and, did we mention the great colleagues?

Take a look at the job description. If this is for you, complete an application form, or give us a shout with any questions about the role.

AT Beacon Project Support Officer (Operations & Data)
Salary: £26,500 – £28,000 per annum (depending on experience)
Contract/hours: 12-month fixed term (with potential to extend) | 35 hours per week (flexible, with occasional evenings/weekends)
Location: Hybrid – Office / Home / Community Sites (Lambeth)

About the Role

This is a pivotal role at the centre of a growing, community-led health initiative. The Project Support Officer (Operations & Data) will play a key part in coordinating day-to-day operations, monitoring performance, and ensuring the smooth delivery of the AT Beacon Project.

Key Responsibilities

• Programme Operations & Delivery: Coordinate Beacon Hub activities and manage operational logistics and support the delivery of key initiatives, such as the Fruit & Vegetable Prescription Programme.
• Data, Reporting & Insights: Maintain accurate and high-quality data systems, produce regular reports, support dashboard development, and analyse trends to inform decision-making.
• Stakeholder & Partnership Support: Act as a key point of contact for internal teams, community partners, and public health stakeholders. Support effective communication and collaboration across the project.
• Senior Leadership Support: Assist with SMT coordination, prepare briefing materials, and track actions and deadlines.
• Events & Outreach: Contribute to planning and delivering community events, workshops, and outreach activities.
• Communications & Digital Support: Support website updates, digital content creation, and social media activity.

Person Specification

• Essential: Experience in project/operations/data roles; strong organisation; data reporting skills; MS Office proficiency; strong communication
• Desirable: Public health or social prescribing experience; partnership working; monitoring & evaluation knowledge.
• Core Competencies: Ownership and accountability, Analytical thinking, Adaptability and problem-solving, Collaboration and relationship-building, Attention to detail.

Why This Role Stands Out

Opportunity to shape a growing community health model, work with senior leadership, and make a visible impact on health inequalities.

How to Apply

If you are passionate about advancing health and wellbeing in Lambeth and possess the drive to make a tangible community impact, we invite you to apply.

To be considered, please submit your CV along with a completed application form.

Closing date: 11 June 2026.

STRICTLY NO CONTACT FROM AGENCIES OR MEDIA SALES

Location: Rotherham

Mentored by: Regional Head

Type of Employment:  Full-time

Hours of Work: 40 hours per week

Days of work: Monday-Friday

Pay Level: £48,000

The Really NEET Project is seeking a highly skilled and passionate Special Educational Needs Coordinator to lead & strengthen the quality of our SEND provision across the region.

The SENCo will drive excellence in SEND practice, support staff development, and ensure that statutory responsibilities are fulfilled with professionalism and care.

Working collaboratively with staff, external agencies, families and local authorities, the SENCo will help shape an inclusive environment where every young person can thrive.

Some of the key areas include:

• Champion and embed high standards, values and inclusive practices in SEND across the centre.
• Provide effective line management to the Pastoral Caseworker, including regular supervision and developmental coaching.
• Lead and contribute to self-improvement audits in SEND and education, ensuring recommendations are fully implemented.
• Advocate confidently for yourself, staff, young people, and their families within an inclusive practice.
• Act as a key point of accountability to Local Authorities and Ofsted.
• Present clear and accurate reports on SEND performance and provision to internal and external stakeholders.
• Work closely with Teaching, Learning and Assessment Coordinators (TLAs) to deliver EHCP outcomes effectively.
• Support the embedding of adaptive teaching strategies across the provision.

Our Benefits:

• 10 weeks paid holiday per year (during school holidays)
• Vitality Health package (with no employee excess to pay on claims)
• Royal London Pension Scheme
• Job valuations to ensure competitive salaries
• 45p per mile for any work related journeys
• Annual 2 night staff Getaway
• Christmas spending voucher
• Regular social activities
• Annual Employee Wellbeing budget
• Occupational Health Offer
• Enhanced maternity, paternity, adoption and shared parental leave policies
• Foster & Kinship Policy – time off for training
• Time of for fertility/IVF treatments & appointments
• Bespoke CDP Opportunities

What to expect from the recruitment process:

1. Application form submitted and reviewed by the panel
2. Shortlisted candidates invited to a first stage interview
3. Candidates who are successful at the first stage interview will be invited for a second stage assessment which may consist of an in tray task, scenario presentation or microteach along with time with the learners and a tour of the workplace.
4. Candidate selection – the panel will review any applications and a selection decision made
5. Recruitment Manager will make contact with applicants to let them know the outcome of their interviews

All applications must be submitted by 31st May 2026 with interviews being held the following 2 weeks. All candidates should be notified of the outcome of interviews within 3 working days. (subject to change)

For more information on this role and our organization please visit our website

Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.

You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. This role will specifically focus on those who are experiencing DV, support will include addressing housing needs. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.

You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. You will be enabling people to access support and navigate services,  You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty. 

To provide appropriate emotional and practical support to women in the sex industry and/or those who are being sexually exploited with a specific focus on those who are homeless and experiencing domestic violence and abuse. The women we support require intensive practical and emotional support as well as support navigating health and other social care or criminal justice systems. The women will have poor mental or physical health, experience with homelessness and of the criminal justice system, are often victims of sexual and/or domestic abuse and many are homeless. This post specifically will include a focus on domestic violence, sexual exploitation, sexual violence and housing. Working within a harm reduction ethos prioritising women’s safety and wellbeing, the intensive personalized supported will help women to access other services making appropriate referrals for women who wish to make changes, including exiting/transitioning out of sex work. You will be responsible for ensuring that women with varying needs are supported effectively throughout their pathway of support with Basis and partners, advocating for and with the women you are working with including where necessary challenging stigma and judgement women face.

The Follicular Lymphoma Foundation (FLF) is partnering with Robertson Bell on a retained basis to appoint a Head of Finance on a permanent basis. This is a pivotal leadership opportunity within an ambitious, globally focused organisation working to accelerate a cure for follicular lymphoma - and to do it fast.

Founded in 2019, FLF is the first charity in the world dedicated solely to curing follicular lymphoma, an incurable blood cancer affecting more than 1.5 million people globally. Operating across the UK, US and Israel, FLF brings together researchers, clinicians, patients, pharmaceutical partners and funders to drive innovation and breakthrough research.

Reporting directly to the Global CEO and working closely with Trustees, Board Members and senior stakeholders, the Head of Finance will play a key role in shaping financial strategy, strengthening operational maturity and supporting international growth.

The role:
• Lead the development of FLF’s long-term financial strategy, supporting growth and international expansion.
• Partner with the Global CEO, Trustees and leadership team, providing financial insight to support decision-making, programme investment and fundraising activity.
• Oversee financial management across multiple international entities, ensuring robust controls, governance and compliance.
• Lead budgeting, forecasting and scenario modelling processes.
• Support grant funding, restricted income management and pharma partnership activity.
• Oversee management accounts, statutory reporting, audits and regulatory submissions across UK and US operations.
• Drive improvements in systems, reporting and operational efficiency.
• Provide leadership and development support to the Finance and Operations Officer.
• Act as a trusted advisor across the organisation, balancing strategic leadership with hands-on delivery.
• Present financial information clearly to Boards and non-finance stakeholders.

The organisation:
FLF combines the pace and agility of a scaling start-up with the credibility and reach of an internationally connected research organisation. With income and organisational complexity expected to grow significantly, this is an exciting opportunity to join a mission-driven organisation at a transformative stage.

The successful candidate will join a collaborative leadership team committed to delivering meaningful impact for patients worldwide. FLF offers flexible hybrid working, genuine work-life balance, professional development opportunities, private medical insurance, life insurance, pension contributions and 25 days annual leave.

Essential criteria:
• Qualified accountant (ACA, ACCA, CIMA or equivalent) or qualified by experience.
• Experience in a senior finance leadership role within a charity environment.
• Strong experience managing reporting, budgeting and forecasting within a growing organisation.
• Experience operating across complex stakeholder environments, with the confidence to influence senior leaders and Boards.
• Strong understanding of governance, controls, compliance and risk management.
• Hands-on and adaptable approach, comfortable operating strategically while remaining close to operational detail.
• Excellent communication and relationship-building skills.
• Proactive, solutions-focused mindset with the ability to thrive in a fast-paced environment.
• Experience across multiple entities, funding streams or international operations would be advantageous.

If you are a strategic and hands-on finance leader looking to play a meaningful role within a high-growth charitable organisation, we would love to hear from you.

Apply before 14th June to be considered.

This role is based in London with an expectation of 2 days per week in the office on Finchley Road.

Youth and Community Leader

Oasis Knights (Streatham/Brixton Hill, South London)

40 hours per week (1.0FTE)

Permanent

Salary:

£38,794 - £43,268 per annum  

Want to lead a Youth Centre offering a diverse range of activities for the local community?

Want to enable young people to thrive?

Want to be lead a dynamic, passionate and impactful team?

Knights Youth Centre (KYC) was established in 1936 as an independent Christian Charity. The centre provides a range of universal and targeted youth work programmes in partnership with a number of statutory and voluntary organisations and is located on the boundary of the Clapham Park Estate (the largest estate in the Borough of Lambeth) in an area of high social need. In 2025 KYC joined the Oasis family of charities and is now known as Oasis Knights. Oasis’ vision is for community, a place where everyone is included, making a contribution and reaching their God-given potential. There is also the exciting opportunity to collaborate with the Oasis St Martins Village in nearby Tulse Hill, our new village that works with local partners to provide a welcoming inclusive space to provide opportunities for young people and tackle issues such as school attendance and exclusions.

We are seeking an experienced and visionary Youth and Community Leader to manage and develop the work at Oasis Knights. This is an opportunity to lead a team committed to making a tangible difference in the lives young people, their families and the broader community. The successful candidate will be responsible for strategic leadership and operational management, which includes overseeing a range of youth and community activities. A critical aspect of this role involves fundraising, business development, and monitoring the impact of all initiatives.

Key responsibilities include:

· Overseeing youth provision, including mentoring, youth clubs and targeted interventions.

· Ensuring effective financial management and income generation to sustain and expand services.

· Managing and growing a team of staff and volunteers, ensuring alignment with Oasis’ ethos and values.

· Building strong partnerships with local stakeholders to support the delivery of impactful youth projects.

· Developing and maintaining monitoring and evaluation frameworks to demonstrate the impact of activities.

· Working with the building narrative to ensure compliance with health and safety, safeguarding, and other statutory requirements.

The successful post holder must have:

· A degree-level qualification or equivalent in youth work, community development or a related field.

· Proven experience in leading youth projects and managing diverse teams.

· Strong fundraising and income generation skills, with the ability to create and implement successful strategies.

· Excellent organisational and interpersonal skills, with the ability to build positive working relationships.

· Knowledge of safeguarding practices and experience working with young people in challenging environments.

· A track record of developing and implementing strategic plans in partnership with stakeholders.

· A commitment to the Oasis ethos and values, including inclusion, equality, and perseverance.

As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote well-being and are family friendly.

To apply, please apply via Charity Jobs or refer to our website for further information.

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.

Completed applications should be returned by 9am on Friday 22nd May 2026.

Stage 1 Interviews will take place online on Wednesday 27th May 2026.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Caroline Chisholm School is partnering with Robertson Bell on a retained basis to appoint a Chief Finance Officer on a permanent basis. This is a pivotal leadership role within a high-performing and ambitious organisation, offering the opportunity to shape financial strategy, lead transformation, and support the school’s evolution

Caroline Chisholm School is a high-achieving, values-led all-through school with a strong reputation for academic excellence, staff engagement, and community impact. Already operating at a scale and complexity comparable to a multi-academy trust, the organisation is entering an exciting new phase of growth, with plans to expand into primary provision and formally develop as a MAT.

This is a unique opportunity to join a forward-thinking leadership team and play a central role in driving financial sustainability, operational transformation, and long-term strategic growth.

The role

• Partner with the Principal, Trustees and Senior Leadership Team to develop and deliver a long-term financial strategy, supporting the school’s growth ambitions.  
• Lead financial planning, budgeting, forecasting and reporting across a complex and evolving organisation, ensuring strong financial control and sustainability.
• Take ownership of a significant transformation agenda, including digital system implementation (Bromcom), contract optimisation, and operational redesign.
• Support with the operational re-design of financial systems providing strategic oversight of major projects such as introduction of Bromcom for financial processes, ensuring robust due diligence, and stakeholder  management.
• Act as a key advisor to Trustees, auditors and external stakeholders including the DfE and Local Authority.
• Drive value for money through effective procurement, contract negotiation and cost optimisation initiatives.
• Lead and develop the finance function, fostering a high-performing, collaborative and forward-thinking team culture.
• Support wider organisational leadership, overseeing linked operational areas including IT and educational visits.
• Identify opportunities for income generation, funding and financial innovation to support future growth.

The organisation

Caroline Chisholm School is a school with a strong ethos centred on kindness, curiosity and integrity. With a highly engaged workforce and a 96% positive staff survey rating, the school offers a collaborative and ambitious working environment.

The organisation has successfully navigated recent financial pressures, delivering significant savings while maintaining educational excellence. With a clear financial sustainability plan in place and strong governance support, the school is now well positioned for its next phase of growth.

Alongside this, a major digital and operational transformation programme is underway, modernising systems and infrastructure to support long-term efficiency and scalability.

Essential criteria

• Fully qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent)
• Proven experience in a senior financial leadership role within a complex organisation
• Strong track record of leading financial strategy, planning and reporting
• Experience managing multi-million-pound budgets and driving financial sustainability
• Demonstrable experience leading transformation projects (systems, operations or organisational change)
• Strong stakeholder management skills, with the ability to influence at Board and executive level
• Commercial mindset, with the ability to identify efficiencies and funding opportunities
• A collaborative and adaptable leadership style, aligned to a values-driven environment

Apply now

If you are a strategic and forward-thinking finance leader looking to make a tangible impact within a high-performing and ambitious organisation, we would love to hear from you. This role requires primarily on-site working during term time, with some flexibility available.

Applications close on the 24th May but will be reviewed on a rolling basis.