Digital fundraising jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Individual Giving Manager
Reporting To: Senior Individual Giving and Legacy Manager
Salary Range: 38,000 - £42,000
Contract Type: Permanent
Location: Main sites - Acton, Deptford, Enfield, Poplar, Canary Wharf and Old Street
Days/Hours per Week: 35 hours per week, working from 9:00 AM and 5:00 PM with a 1-hour lunch break. The role covers 5 out of 7 days per week, Monday to Friday
Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK. Please note the requirements of the location and days/ hours per week
Our Vision: A UK where “No good food goes to waste”.
We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.
Purpose of the Job
As the Individual Giving Manager, you will proactively help deliver our supporter acquisition and retention programmes through the development, implementation and management of multiple campaigns. The post holder will support with strategic development of Individual Giving and proactively adopt a test and learn approach to campaigns. The post holder will work alongside a second Individual Giving Manager and have the responsibility of an Officer.
Duties & Responsibilities
- Working closely with the Senior Individual Giving and Legacy Manager, develop, implement and manage a portfolio of acquisition and retention campaigns
- Maximise opportunities for cross-team campaigns
- Develop and implement continuous test and learn strategies
- Proactively contribute to the development of an effective Legacy programme
- Line management of an Individual Giving Officer
Working closely with the Senior Individual Giving and Legacy Manager, develop, implement and manage a portfolio of acquisition and retention campaigns
- Develop and manage a comprehensive programme of cold and warm campaigns at all stages from initial briefs to data selection and post-campaign analysis.
- Create seamless supporter journeys and consistency of messaging from the initial touchpoint through to longer-term giving
- Develop and manage a rolling programme of reactivation, cross-sell and upgrade activities
- Develop a portfolio of new fundraising offers and means of support and manage related processes.
Maximise opportunities for cross-team campaigns
- Work with mass participation on deepening relationships with community fundraising audiences
- Work with the major donor team, identifying and stewarding prospects for major and philanthropic giving. Support on the development of a mid-value programme
- Maximise supporter engagement opportunities through cross-working with internal teams including Corporate Partnerships and Volunteering.
Develop and implement continuous test and learn strategies
- Build and implement a framework for testing and rolling out supporter acquisition strategies
- Keep up to date on the latest trends and techniques in fundraising and apply learnings as appropriate on new and existing supporter acquisition initiatives
- Work with the Individual Giving Manager to maximise the impact of supporter welcome journeys
- Monitor Supporter attrition levels and implement measures to mitigate disengagement.
Proactively contribute to Felix’s Gifts in Wills programme
- Working with the Senior Individual Giving and Legacy Manager, develop and implement a test and learn programme of Gifts in Wills campaign to both warm and cold audiences
- Manage supporter relationships with free Will provider agencies and keep records up to date on the CRM
Line management of an Individual Giving Officer
- Provide management to an Individual Giving Officer, including daily support and development opportunities
- Support with management of Individual Giving Officers workload.
Person Specification
- Previous experience of developing and managing multi-channel supporter acquisition and retention programmes across F2F, digital and direct mail.
- Knowledge of latest trends and best practice of supporter stewardship
- Able to demonstrate being a Team player
- Ability to work analytically
- Excellent written and verbal communication skills
Essential Criteria
- Demonstrable track record in planning, implementing and managing multi-channel direct marketing campaigns
- Experience of supporter care both at a practical and a strategic level
- Experience of briefing agencies and working with marketing teams
- Demonstrable track record in generating new income
- Demonstrable experience of strategic planning
- Experience of working as part of a high-performing team, achieving and exceeding income
- Experience of using a CRM system to produce reports, data selections and run analysis.
- Strong project management, prioritisation and planning skills
- Ability to work under pressure and meet deadlines
- Experience of line management and providing development opportunities
- Up to date knowledge of the Fundraising Regulator’s Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.
- A passion for fighting food waste and food waste and food inequality
- Experience of Gift in Wills marketing (cold and/or warm)
Equity Diversity Inclusion & Belonging
At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure
Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



Founded in 1927, the University of Hull has a long and proud history. Through our teaching, research and civic engagement, we are helping to shape and deliver the future prosperity of our region and far beyond.
Leading the Philanthropy and Alumni Engagement team, the Director will drive the design and implementation of the University’s inaugural comprehensive fundraising campaign, launching it at the culmination of our centenary celebrations in summer 2028. Building on progress made to date, the Director will leverage the centenary to elevate the roles of philanthropy and alumni engagement in support of the University’s future ambitions.
Person specification:
- Extensive knowledge of philanthropy, preferably within higher education, including fundraising best practice
- Extensive knowledge of alumni engagement and its role in building connections and supporting wider institutional priorities
- Demonstrable track record of building relationships and working with prospects to secure gifts at the six-figure level and above
- Experience of leading philanthropic campaigns and exceeding fundraising targets
- Experience of leading and managing teams carrying out philanthropic and/or engagement activities
- Experience of strategic and data-driven operational planning and performance management
Dixon Walter is leading the candidate search on behalf of the University. For more information and details of how to apply by 15 February, please see the candidate brief.
#Director
#DirectorPhilanthropyandAlumniEngagement
#UniversityofHull
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a strategic, relationship-driven leader with a passion for making a difference?
East Anglia’s Children’s Hospices (EACH) is seeking an experienced and ambitious Head of Philanthropy & Partnerships to lead and grow our high-value fundraising at a pivotal point in the organisation’s development.
Head of Philanthropy and Partnerships
Location: The role can be based at any of our three hospices (Norfolk, Ipswich, Cambridge) with hybrid working
Contract: Permanent
Hours: Full Time, 37.5 hours per week
Salary £47,000 - £55,000 per annum, experience dependent
About Us
East Anglia’s Children’s Hospices (EACH) ensures the best possible quality of life and makes every moment count for children and families across Cambridgeshire, Essex, Norfolk and Suffolk. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, care at end of life, bereavement support, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.
In 2020, all three of our hospices; The Nook (Norfolk), The Treehouse (Ipswich) and Milton (Cambridge) were rated OUTSTANDING by the Care Quality Commission.
Our people are central to our success. We have a talented workforce of staff and volunteers in Care, Fundraising, Retail, Facilities, IT, Finance, Marketing & Communications and Human Resources.
We’re over 440 employees strong, with a team of more than 2,000 volunteers across the organisation including over 50 shops and a Retail Distribution Centre.
About the Role
This is a rare opportunity to take on a senior philanthropy role with real influence, autonomy and scope, combining strong core income delivery, with the chance to lead a major capital expansion appeal for The Treehouse Hospice in Ipswich which will significantly enhance the services we can provide to children, young people and their families.
Reporting into the Director of Fundraising, this senior leadership role within our Fundraising team, responsible for delivering around £3 million in income annually.
Managing and inspiring a talented team, develop innovative strategies, and personally cultivate relationships that result in transformational gifts.
What you’ll do:
- Lead and implement the Philanthropy & Partnerships strategy to achieve ambitious income targets.
- Build and steward long-term relationships with major donors, corporate partners, and trusts.
- Manage and empower a multi-disciplinary team, fostering collaboration and exceptional donor stewardship.
- Drive major appeals and oversee budgets to ensure effective allocation and performance.
- Champion EACH’s values and maintain strong links between fundraising and care teams.
What we’re looking for
- Proven success securing major gifts from individuals, corporate partners, and trusts/foundations.
- Experience leading and motivating teams and engaging senior stakeholders.
- Skilled in developing and delivering data-driven fundraising strategies to meet ambitious targets.
- Experienced in managing complex projects, including major appeals.
- Strong financial management skills, including budgeting, forecasting, and KPI monitoring.
Comprehensive range of benefits of working for EACH:
- Free onsite parking & Subsidised meals
- Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- Employee health cash plan & wellbeing support schemes
- AVIVA pension package – up to 7% Employer Contribution inc Life Assurance
- NHS pension - continuation of if already contributing
- Free Eye Tests
- Cycle to work scheme
Closing date: 8 February 2026
N.B. EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Diversity Statement:
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Please note:
This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.
EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.
Interested in Learning More Before You Apply?
At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.
No agencies please.
Individual Giving Lead (Donor Development)
You will be an experienced, ambitious, proactive fundraiser who works fast and efficiently to develop relationships with individual supporters through a variety of channels including direct mail, email and digital channels. We’re just scratching the surface – currently the individual giving programme is heavily focus on direct mail – you have the chance to shape this programme and make this role your own.
Location: Cambridge / Hybrid (minimum two days per week in the office)
Salary: £30,000 – £35,000 per annum (depending on skills and experience)
Hours: Full time, 37.5 hours per week
Contract: Permanent
Closing date: 11.59pm on Sunday, 8th February 2026.
About the role
Individual Giving Lead (Donor Development)
As our Donor Development Lead, through testing, learning and optimising, you will work with colleagues across Addenbrooke’s Charitable Trust (ACT) to deliver a programme of offline and online products and campaigns (including appeals, newsletters and bespoke touchpoints) to existing supporters to generate income through one-off, regular giving and legacy income.
You will work to develop our understanding of supporter motivations and use your curiosity to interpret data to enable the creation of hyper-personalised communications and best-in-class supporter journeys within our development programme.
About you
You will be:
- An experienced, proactive individual giving fundraiser with a passion for delivering outstanding donor experiences and compelling campaigns, appeals, and calls to action.
- Insight-driven, curious about data, and motivated to constantly test, learn, and improve.
- A confident communicator with strong organisational skills and excellent attention to detail.
- Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm.
- Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families.
Key Responsibilities
· Develop and deliver an annual Donor Development programme as part of the Individual Giving Strategy.
· Work with creative agencies and suppliers to brief, develop, deliver and evaluate a series of online and offline appeals, newsletters, and bespoke communications, through direct mail, telephone marketing, email and other channels.
· Build journeys for mid-value donors, regular givers, pre-lapsed supporters and legacy contacts (enquirers, intenders and pledgers).
· Collaborate with the with the wider team to deliver an exceptional welcome journey.
· Monitor KPIs and use insight to improve retention, net income, and lifetime value.
Essential Skills & Experience
· Experience of working in a fast-paced individual giving team
· Experience delivering a programme of offline and online supporter products and campaigns to generate income
· Strong communication skills—written and verbal.
· Excellent attention to detail, accuracy, and organisational skills.
· Ability to manage competing deadlines and work both independently and collaboratively.
· Strong numeracy skills with confidence managing budgets.
· A proactive and positive team player with a passion for our mission.
· Computer literacy and experience with Microsoft Office.
In return
Addenbrooke’s Charitable Trust (ACT) is the dedicated hospital charity for Addenbrooke’s Hospital (Cambridge University Hospitals). Recently voted one of the top 100 hospitals in the world, Addenbrooke’s is a leader in the field of healthcare innovation and is recognised across the world as a pre-eminent teaching hospital.
Addenbrooke’s is embarking on a bold journey of transformation to ensure that it is fit for the future, can provide the highest possible standard of care for its patients, and continue to drive innovations that will impact people far beyond Cambridge. Come and join us!
You will receive a fantastic benefits package including:
- Pension Scheme with 7% Employer Contribution
- 25 days Annual Leave + Bank Holidays + Your Birthday off
- Group Life Assurance (4x salary)
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 towards computer-use glasses
- On-site Leisure Centre
- NHS Discount Schemes
- Health Cash Plan
- Employee Assistance Programmes
- Cycle to Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.
Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, or Donor Acquisition roles.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re delighted to be working with a fantastic charity to recruit their Individual Giving Executive!
Role Overview
As an Individual Giving Executive, you will project manage a range of Individual Giving campaigns within the Development & Stewardship team. The role focuses on cash appeals, raffles, newsletters and supporter journeys across various channels including direct mail, telephone and digital.
Key Responsibilities
· To manage the day to day running of individual giving campaigns; including campaign planning, overseeing creative development, liaising with key stakeholders, co-ordinating print and production, monitoring and analysing results and feeding back to agencies.
· To assist with the analysis, evaluation and reporting of campaigns, drawing conclusions and making recommendations for future activity.
· To manage the invoicing process and campaign income and expenditure.
· To assist in the selection and sign off of data for all direct marketing campaigns managed.
· To assist with planning of yearly marketing plans & strategy.
Person Specification
· Experience of managing a range of direct marketing campaigns within a fundraising environment.
· Familiarity with marketing databases and the ability to conduct analysis using Excel.
· Ability to schedule and prioritise workloads effectively
· Ability to work under pressure and meet tight deadlines
· Ability to assess creative work, write/edit copy and feedback edits in a constructive manner
· Ability to communicate clearly, both verbally and in writing, to a range of people at different levels of the organisation and with different target markets
What’s on Offer
- Location: home-based role
- Salary: £25,800-£27,000
- Contract: Permanent, Full-time
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
You will hold an integral role at the DEC for accurately and efficiently managing DEC’s accounting function, ensuring compliance with charity and donor regulations. You will oversee budgeting, grant management, and donor reporting with transparency and accuracy. You will provide financial insights to support cross organisational projects and program delivery and hold a key role in developing and implementing financial strategies that align with our vision and strategic planning.
About You
You will be a confident communicator, who can engage with diverse internal & external stakeholders, including funders and partners, creating a collaborative approach to meet varying commitments. You must be ACA/ACCA/CIMA qualified (or equivalent) with senior finance leadership experience in the non-profit or NGO sector and demonstrate strong understanding of charity accounting standards and donor compliance requirements.
Key Responsibilities
Financial Processes
- Ensure accurate income/expenditure recording, bank reconciliations, and daily donation processing.
- Manage monthly accounting routines, prepare management accounts, and lead budget/forecast reviews.
- Coordinate annual and strategic budgeting, financial reporting, and analysis.
- Oversee income reconciliation across multiple streams and liaise with fundraising teams.
- Review and process drawdown payments to member agencies.
- Maintain and update accounting systems and support procurement processes.
Financial Controls
- Lead annual accounts preparation and audits; ensure regulatory compliance.
- Manage pension schedules and benefits compliance.
- Ensure tax compliance (VAT, Corporation Tax, Employment Taxes).
- Audit gift aid claims and maintain robust financial control environment.
- Update financial policies, procedures, and systems, support due diligence standards.
Financial Analysis & Reporting
- Oversee appeal finances, income tracking, and fund allocation.
- Coordinate governance processes (e.g., Indicator of Capacity) with member agencies.
- Monitor legacy income and liaise with fundraising/legal teams.
- Deliver annual report and accounts; produce reports for executive team and committees.
Leadership & Team Management
- Deputise for the Director of Finance and Resources.
- Prepare papers for finance committees and membership groups.
- Oversee finance team members and provide leadership support.
If you have used Sun Accounts (Infor SunSystems Cloud) or similar, have worked within a UK charity context and dealt with restricted funds, have prepared budgets, annual accounts and monitored cash flow and treasury management, then we would love to hear from you.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
How to apply
If you have the skills and passion for this role, please apply by 9am, Thursday 29th January 2026.
We are unable to support applications for our vacancies if you do not have the right to work in the UK.
The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.
About the DEC
The DEC is made up of 15 member charities who are experts in humanitarian aid and specialise in different areas of disaster response. They come together to speak in one voice and make fundraising more efficient when we launch an appeal. Our members fund our running costs, and we give them back the money we raise in our appeals to carry out their vital work.
The client requests no contact from agencies or media sales.
Salary: £25,000 - £27,000
Contract: Permanent
Location: Remote, Home-Based
We are delighted to be supporting a brilliant charity in recruiting an Individual Giving Executive, a key role within a busy and ambitious fundraising team. This is an exciting opportunity to help drive supporter acquisition and engagement activity across a range of channels, contributing directly to the growth of the organisation’s individual giving programme.
As Individual Giving Executive, you will play a central role in planning, coordinating, and delivering multi?channel campaigns — from direct mail to digital and telemarketing. You will support with creative development, data selections, campaign setup, supplier coordination, and post?campaign analysis, ensuring activity is delivered to a high standard and to agreed timelines.
This is a fantastic opportunity for someone looking to deepen their experience in direct marketing and individual giving.
To be successful as Individual Giving Executive, you will need:
- Experience managing and delivering projects to agreed timelines.
- Strong communication skills and the ability to work effectively with internal and external stakeholders.
- Excellent organisation skills, attention to detail, and the ability to prioritise busy workloads.
If you would like to discuss this role with us, please give us a call and ask for Jake, or you can press apply and we will be in touch.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, passionate about improving equality across the sector. You can read more about our commitment to diversity on our website.
If enough applications are received, the charity reserves the right to end the application period sooner.
Summary
We are looking for an experienced and proactive Marketing and Communications Manager to lead marketing campaigns, communications and design projects from brief to evaluation across our three NHS charity brands: Evelina London Children’s Charity, Guy’s Cancer Charity and Guy’s & St Thomas’ Charity.
Working within the busy Charities marketing and communications team, you’ll work with a wide range of stakeholders to create and deliver high quality marketing materials and campaigns to deliver on awareness, engagement and income goals.
We’re looking for an excellent communicator who can build strong relationships quickly while offering outstanding account management support. You’ll need to be able to work on multiple projects simultaneously with a can-do, delivery minded and proactive attitude. This role would ideally suit somebody who is happy to ‘do the do’ as well as think and understand strategy.
We think this is an incredibly exciting time to join the Foundation as we embark on the start of our ambitious ten-year fundraising plan to grow our impact for patients and NHS staff. There’s a huge amount of potential and opportunity for you to help shape our future direction and be a key part of our ambitious strategy for growth.
At Guys and St. Thomas’, care never stands still - so neither can we. So come join a team that is supporting the transformation and innovation of care for patients, families and staff across Lambeth, Southwark and beyond.
About us
Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation. Our collective mission is to build the foundations of a healthier society.
As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.
There is more information about working with us on our website, where you can read about:
• how we approach recruitment
• our team, culture and values
• the benefits of working with us
• and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development
Overall Purpose of the Role
The purpose of this role is to manage great quality, high impact marketing, brand and communications to support our funding, fundraising and supporter goals liaising with a range of internal and external stakeholders.
To effectively project manage the marketing and communications outputs across one or more of our three charity brands: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity and Guy’s Cancer Charity - amplifying our need for charitable funds and the impact of these for the patients, families and staff of Guy’s and St Thomas’s NHS Foundation Trust.
- Project manage a number of marketing, design and communications activities from brief to evaluation that support the delivery of our ambitious ten year fundraising plan
- Contribute to income generation in support of the fundraising objectives and fundraising targets
- Contribute to increasing the number of supporters, increasing levels of awareness, reaching and engaging new audiences and existing audiences in fundraising and funding
- To build excellent working relationships with Trust Communications team, Fundraising team and other key stakeholders by developing an in depth understanding of their work, working collaboratively, acting as a key point of contact within the Charity Marketing and Comms team, ensuring all communications and marketing activity support the Charity and Trust’s brand and reputation.
- Champion the three Charity brands, acting as brand guardian, providing expert guidance and supporting fundraising colleagues, to ensure the brands and messaging are applied consistently across all activities.
- Line manage one Marketing and Communications Officer and oversee matrix management one Senior Media Officer (employed by NHS Comms team) to ensure media activities align with charity goals and objectives
- Provide specialist support in developing opportunities involving celebrity engagement
Team Management
- Line manage 1 x Marketing and Communication Officer and matrix management 1 x Senior Media Officer, providing regular 121’s, performance reviews and L&D plans as required
Campaign project planning and implementation
- Lead the delivery of marketing materials and campaigns from brief to evaluation using project management tools to set, monitor and evaluate progress
- Develop and implement plans for marketing and communications activities, using a wide range of tactics to reach target audiences, setting objectives, KPIs and making the best use of tactics.
- Use a wide range of tactics to reach our audiences, making the best use of digital and social-media marketing, e-comms, Trust internal communications channels, events, PR, celebrity supporters and other relevant tactics.
- Collaborate with the Evelina London and Guy’s and St. Thomas’ Trust Communications Teams to agree plans and look for opportunities to work together to maximise impact.
- Act as main point of contact for Evelina London Trust Communications team, building strong relationships and specialist knowledge to best support future campaigns and objectives
- Act as a business partner to fundraising and funding teams to influence their marketing plans and support delivery, providing expertise on the Charity brands and expertise on a wide range of marketing tactics, including digital marketing, internal comms, PR and communications, events and collateral development.
- Work with the Senior Brand and Content Manager to support with content production, eg copywriting content and working with external suppliers on video and photo production.
Delivery
- Delivery across brands, through effective end to end project management and prioritisation as well as ensuring alignment of stakeholder expectations. This could include managing the delivery of the following –brand awareness and fundraising campaigns, impact reports, branded merchandise, case studies, challenge event collateral, digital assets, hospital onsite collateral, pull up banners, posters, leaflets, DM packs, fulfilment materials, digital assets including videos, photography and animations for social media
Central to your role will be:
- Leading project groups to deliver outstanding campaigns
- developing and managing timing plans and scheduling
- developing marketing and communication plans
- working with stakeholders to develop creative and campaign/project briefs
- copywriting and key messaging development
- effectively managing feedback and sign off/approvals process internally and externally and stakeholder engagement
- scheduling, chairing and managing meeting agendas and follow up actions
- presenting project updates and evaluation
- ensuring DEI principles are embedded across all charities comms and marketing work
- proof-reading of materials, fact and source checking
- briefing creatives and supporting the creative process with designers, copywriters, agencies and freelancers
- managing the print and production process where required for marketing collateral
- managing Guy’s and St Thomas’ hospital onsite and channels comms and marketing collateral for charity events, campaigns or projects. This may require you to be onsite at the hospital or related partner or community sites or events on regular basis, which will be based in London
- managing the development of case studies for Supporters, Fundraisers, patients, families and NHS Staff
- implement and embed our new brand portfolio across our organisation and the Trust including successful application of new brand identities, values
- Specifically support Fundraising colleagues across Events and Community, Direct Marketing, Corporate, Legacies, Public Fundraising and Major Giving to deliver on marketing plans for income generation and engagement.
- Collaborate with the charities Digital team to ensure strong performance of our digital channels in support of our Charity brand goals and content
Analysis and research
- Test and evaluate marketing and communications activities, providing the insights and data that influences decisions about future activities.
- Keep abreast of marketing best practice and new developments, contributing ideas on how these could increase the impact of our work.
Collaboration, Relationship Building and Networking
- Build excellent working relationships with the Evelina London and Guy’s and St. Thomas’ Trust Communication Teams, fundraising and funding colleagues - sharing objectives, agreeing plans and looking for opportunities to work across teams to maximise impact. Ensuring they are kept informed and consulted on plans and activities. Organise and lead regular planning meetings between teams.
- Support effective information flow and collaboration through regular meetings with the digital team.
Celebrity engagement and media
- Provide specialist support in developing opportunities involving celebrity engagement.
- Provide support and matrix management to the Senior Media Officer (Trust employed) to ensure we are maximising media and PR opportunities
Budget and supplier management
- Manage project and campaign budgets including invoicing and regular financial reporting.
- Manage external suppliers, ensuring procurement procedures are followed, suppliers are fully briefed and deliver projects to deadline and to budget.
Other
- Pro-actively spot opportunities to grow our 3 charity brands, sharing best practise and knowledge with teams to maximise campaign effectiveness
- Pro-actively support with creating and embedding team processes and ways of working to improve efficiencies and effectiveness across the organisation
Work environment
The post holder should expect to:
- Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home.
- Be responsible for the input and maintenance of databases and files relevant to the post requirements.
- Will occasionally be required to attend events in the evening and at weekends.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.
Skills, Knowledge and Expertise
Skills, abilities, and attributes:
- Delivery-minded, hands – on with a can-do attitude
- Excellent written and verbal communication skills
- Highly organised with effective and robust project management skills
- Proactive and solutions-focused
- Excellent attention to detail and eye for creative quality
- A team player with a collaborative working style and a clear focus on delivering outcomes
- Passionate about brands, creativity and storytelling
- Ability to manage stakeholder feedback, approvals and creative process
- Excellent interpersonal skillsand relationship building
- Confident at presenting, pitching ideas and showcasing creative
- Thrives in busy environment, resilient and calm under pressure
- Ability to brief, review and advise creative agencies and our in-house creative team to produce campaign content including print, digital, fundraising and event collateral and materials.
- Committed to championing audience needs and acting on feedback
- Committed to constant learning and improving, and to embedding diversity, equity and inclusion
Knowledge, experience, and qualifications:
- Significant experience of planning, scheduling, delivery, and management of integrated marketing and communication campaigns to support a range of goals, including fundraising and engagement
- Strong project management experience
- Outstanding account management experience
- Excellent line management experience
- Excellent people skills with an ability to build strong relationships quickly with a range of stakeholders
- Experience of developing audience-led propositions and campaigns, using qualitative/quantitative audience research and insight
- Ability to balance competing priorities and successfully manage challenging situations, working collaboratively with a range of stakeholders
- Excellent writing, communication and influencing skills
- Ability to work in a fast-paced environment, managing multiple projects simultaneously
- Experience of overseeing celebrity engagement
- Experience of overseeing media and PR as part of wider communication campaigns
- Proactive, can-do attitude
- Experience of working in a complex matrix organisation
- Desirable: Previous experience of working with an NHS Charity or Health, Children’s or Cancer charity
- Desirable: Experience of managing a multiple brand portfolio
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Marketing and Communications Manager (Maternity Cover)
Reporting To: Director of Fundraising
Line Management: This post has no line management responsibilities
Salary: £35,000 - £37,000 (FTE), pro-rata for part time hours
Hours: 28 hours per week, working pattern to be agreed
Contract: 14 months
Location: Currently one day in the office in Kings Cross N1 9LG (Tuesdays)
DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.
Context of Job
AFK is a national charity creating opportunities for children and young people who are disabled or neurodiverse, to increase their independence, reach their individual potential and remove the barriers they face. Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodivergent.
As part of this we offer bespoke employment skills training and organise work experience across North London. At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25.
Overall Job Purpose
As part of the Fundraising and Communications Department this role is responsible for creating bold, inspiring new ideas for the charity across digital, marketing and communications, PR, campaigns and internal communications.
You will be passionate about telling stories to inspire action from external supporters and will have responsibility for executing the marketing plan to support events, partnerships, and campaigns. You’ll also collaborate with the Fundraising and Services Teams to identify our target audiences and make suggestions on how to communicate across multiple channels to best drive engagement.
Your creativity and passion will deliver tailored marketing and communications campaigns and you will work closely with colleagues and external agencies/freelancers as required to influence and engage external stakeholders. You will help to bring our brand promise and our mission to life for colleagues, supporters and the young people we support.
This role will provide practical support to produce videos, social media, and materials to help raise funds, increase our profile and support the wider charity.
Working Conditions
The post is 28 hours a week, split flexibly across the working week (working pattern to be agreed). The post holder may be expected to work some evenings and weekends as required by the job.
28 days annual leave pro rated will be given in addition to public holidays.
There is a TOIL policy.
Working Relationships
This role is all about building strong relationships across the organisation to align marketing and communications with our priorities, juggling income generation, service promotion, and leadership communications.
You'll be the central communications hub, turning organisational goals into engaging content that resonates with our audiences.
You'll work closely with the Fundraising team to create compelling campaigns that engage donors and boost income. You'll partner with our Service Delivery teams to capture great impact stories and share what we do with stakeholders. Regular collaboration with the CEO is key for managing organisational messaging, supporting strategic communications, and keeping our brand consistent.
Principal Responsibilities
· Implement the Marketing and Communications strategy and plan, including tracking progress against KPIs
· Undertake a full and routine evaluation of all marcomms activity including preparing reports for colleagues and the leadership team
· Write briefs for external agencies/freelance support as required
· Oversee the maintenance of a comprehensive suite of marketing collateral that meets needs across the organisation, ensuring there is a cost-effective process in place for commissioning new materials
· Support internal communications by maintaining the Sharepoint hub front page
· Produce design and copy for inclusive and accessible marketing content including off and online for fundraising appeals, service delivery programmes and organisational brand messaging
· Maintain the AFK website, built on Wordpress, and manage the external web hosts and developers to ensure updates are successful and the website reflects brand guidelines and AFK’s tone of voice
· Produce a regular e-newsletter and increase subscribers by promoting the e-news across owned channels
· Manage the AFK social media accounts, working closely with the wider organisation to ensure brand alignment across all social channels
· Oversee the appropriate and consistent use of our brand across all communications touch points by ensuring all internal and external stakeholders have the resources and support required to work within the brand guidelines
· This post currently has no direct reports
Please submit a CV and a covering letter explaining how you meet the Person Specification. The letter should not be longer than 2 sides of A4.
Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodiverse.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Waterloo Uncovered is the ground-breaking charity that combines world-class archaeology with veteran wellbeing and recovery. Through a range of innovative programmes, from excavation on the battlefield of Waterloo to discovery of the objects uncovered in our extensive Finds collection, we support meaningful engagement in heritage.
The role
This is a fantastic opportunity for a proactive indivudal who enjoys working collaboratively as part of a small, dynamic and passionate team, alongside an extensive network of volunteers. Working across all aspects of our administration, in support of our operational delivery, communications, fundraising and outreach.
Key responsibilities:
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Programme administration, engaging directly in support of beneficiaries for onboarding, logistics and follow up, answering enquiries and general tasks.
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Customer service, responding to email and telephone enquiries and correspondence.
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CRM and data management, including managing donors, volunteers and a wide range of contacts and suppliers information.
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Virtual office support, arranging meetings and team events, providing secretariat to Trustee Board, office contracts, suppliers and administration.
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Completing research as requested, compiling and summarising information for drafting applications for grants and trusts, managing fundraising pipeline and tracking, reporting schedules and reports.
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Administration of social media accounts, support to drafts of newsletter and impact reports, and other communication initiatives.
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Event administration, including bookings, logistics and support to outreach.
Start date: Immediate
Location: We work remotely with 1-2 days in London per month at your own cost
Salary: £24-25,000
Hours of work: 37.5 hrs per week
How to apply: CV with covering letter outlining your motivations for the role and how you meet the person specification
Closing date: 17.00 on Thursday 5 February
Interviews: Friday 13th February 2026 (tbc)
No agencies please
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you use your skills to help save lives across Cambridgeshire, Bedfordshire and the East of England?
Role Title: Supporter Engagement Lead
Reporting to: Supporter Engagement Manager
Salary: £32,861 - £40,357 per annum
Contract Type: Permanent
Hours: Full-time
Location: Barnwell Road, Enterprise Campus, Alconbury Weald, Huntingdon, Cambridgeshire PE28 4YF with hybrid working: 3 days in office (Alconbury Weald), 2 days from home
The Supporter Engagement Lead is a newly established role responsible for increasing income from individual supporters by project managing audience led appeals and campaigns, devising and delivering compelling supporter journeys that grow long-term engagement and income for the charity. As well as informing decision making and future strategy and planning through the development of detailed reporting, analysis and insight.
This role will be take ownership of the end-to-end planning, delivery and optimisation of supporter communications across multiple channels. Working with a high degree of autonomy, the postholder will translate strategy into action, ensuring supporters receive timely, relevant and inspiring communications that deepen their connection to the charity and encourage sustained support.
You’ll be joining a friendly, supportive and passionate team within an organisation that’s ambitious, collaborative and committed to development. If you’re proactive, strategic, and motivated by making a difference, we’d love to hear from you.
Role Summary:
- Lead the end-to-end planning, delivery and optimisation of individual giving and supporter engagement activity across offline and digital channels to increase sustainable income.
- Design, implement and continuously improve insight-led supporter journeys that drive acquisition, retention, engagement and lifetime value.
- Develop compelling, supporter-focused fundraising messages and communications aligned with supporter motivations and the charity’s brand.
- Manage projects, timelines and budgets, monitoring performance and return on investment to maximise effectiveness and cost-efficiency.
- Use supporter data and insight to inform segmentation, campaign planning, reporting and continuous improvement.
- Champion a supporter-first culture, ensuring compliance, best practice and a seamless supporter experience across teams and touchpoints.
To be successful in this role you will have:
Experience & Knowledge
- Proven experience delivering individual giving, direct marketing and supporter engagement activity with end-to-end responsibility.
- Demonstrable experience of designing and implementing effective supporter or donor journeys that improve retention and engagement.
- Strong understanding of direct marketing principles across both offline and digital channels.
- Experience using a fundraising CRM or database to support campaign delivery, reporting and analysis.
- Experience managing third-party suppliers and working collaboratively with internal teams.
- Experience managing and monitoring campaign or project budgets, with accountability for spend and return on investment.
Skills & Abilities
- Self-sufficient and confident, with the ability to take ownership of complex deliverables.
- Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
- Excellent written communication skills, with the ability to produce compelling, supporter-focused copy.
- Strong analytical skills, with the ability to interpret data and turn insight into action.
- Highly organised, with strong attention to detail and accuracy.
- Proactive and creative problem-solver with a continuous improvement mindset.
- Ability to plan, track and manage budgets effectively and use financial and data to inform decision-making and improve outcomes.
Personal Attributes
- Supporter-first approach with a genuine passion for building long-term relationships.
- Collaborative team player who can also work independently with minimal supervision.
- Positive, flexible and adaptable in a fast-paced charity environment.
- Confident decision-maker within agreed strategic and operational boundaries.
Desirable
- Degree-level education or equivalent professional experience.
- Full driving licence and willingness to support wider charity activity if required
About Magpas Air Ambulance
We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work.
We offer a range of benefits including an Employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.
Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply.
Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcome's members of the Armed Forces to apply.
If you are looking for a new opportunity within a supportive and exciting environment, we look forward to hearing from you.
Closing date: 9th February 2026 at 5pm
Interview date: from 16th February 2026
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
No agencies please.
Interested?
If you would like to find out more, please click the button to be directed to our website, where you can complete the application process.
This role is subject to a Disclosure and Barring Service (DBS) check.
If you do not hear from us in 2 weeks from the closing date after submitting a final application, unfortunately this means you have not been shortlisted to the next stage of the selection process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Beyond Reflections is a charity supporting the needs of Trans+, Non-Binary people including friends and allies. We are looking for an inspriing person who can continue to grow and develop the charity so it continues to advance and improve its impact and sustainability - a full job lack is avalable.
More details can be found at our website where a job pack has full details
About Beyond Reflections
Beyond Reflections is a UK charity providing dedicated mental-wellbeing support to Trans+ people, as well as to their families,
friends, and allies. We offer a combination of group support, one-to-one services, and therapeutic interventions delivered by experienced case workers, counsellors, and therapists.
Our work spans both online and in-person settings, ensuring support is accessible, confidential, and rooted in compassion.
From facilitated support groups and tailored counselling to mentoring, safe social spaces, and specialist guidance, we aim to meet people where they are and provide the right help at the right time.
We play a wider role in strengthening inclusion across society. Our training and development programmes, which have been delivered to organisations such as the CPS, Hampshire Police, B&Q, and the University of Southampton, focus on Trans+ awareness, allyship, leadership coaching, conflict resolution, and policy development. All income from this work goes directly into our hardship fund, enabling us to support those who would otherwise be unable to access help.
Volunteers are an essential part of our organisation. They contribute across support services, events, administration, and governance, bringing a wide range of lived experiences and skills. We provide a supportive environment for volunteers to grow, develop, and contribute to meaningful change.
Our Services
Support Groups and Community Spaces
One-to-One Support
Therapy and Counselling
Mentoring
Practical Support
Job Description and Person Specification
Please read this job description and person specification carefully to help you write your cover letter and tell us how you meet our requirements for the role. We are looking for potential from applicants. Job TItle Chief Executive Officer (CEO)
Salary £40,000 - £52,000 per annum (FTE)
Hours 0.8 - 1 FTE, with some flexibility required to meet organisational needs.
Location Southampton, 3-4 days in the office with options to work remotely when required.
Reports To Board of Trustees
Responsible For Members Coordinator and Admin, Volunteer Coordinator, Revenue Coordinator, Therapeutic Lead. Contractors, including Supervision Lead, Bid Support and Social Media/PR.
Job Description
The Chief Executive will provide clear, compassionate, and forward-looking leadership that strengthens Beyond Reflections’ impact and ensures our services remain safe, accessible, and responsive to the needs of the Trans+ community. They will translate the Board’s vision into organisational strategy, oversee effective operations, and build a culture rooted in our values of respect, inclusion, and empowerment. They will be responsible for guiding the charity through a period of growth in response to increasing demand. This includes developing partnerships across the charity and public sectors, driving financial sustainability, supporting staff and volunteers, and ensuring our services maintain the highest standards of quality and safeguarding.
Key Responsibilities
Strategic Leadership & Organisational Development
● Lead the delivery of the charity’s strategic plan, ensuring the organisation remains responsive to the needs of the Trans+ community.
● Identify opportunities for growth, innovation, and collaboration across the sector.
● Translate strategic priorities into clear operational objectives and measurable outcomes.
Governance, Risk & Compliance
● Act as the primary link between the Board of Trustees and the organisation, ensuring clear communication and timely implementation of Board decisions.
● Ensure full compliance with charity law, safeguarding requirements, quality standards, and regulatory obligations.
● Provide clear, accurate reporting to the Board to support effective governance and decision-making.
● Maintain strong organisational risk management and business continuity processes.
Operational Leadership & Service Delivery
● Oversee high-quality delivery of all services, including support groups, counselling, therapy, mentoring, training, and volunteering programmes.
● Lead and support the senior management team (e.g., Operations, Therapeutic, and Fundraising leads) to ensure effective operational oversight.
● Promote continuous improvement, data-informed decision-making, and consistent service standards across online and in-person provision.
People, Culture & Wellbeing
● Foster an inclusive, trauma-informed, and person-centred organisational culture that reflects the charity’s values.
● Recruit, lead, and develop staff, ensuring strong performance and wellbeing.
● Support and integrate volunteers across service delivery, promoting engagement, recognition, and effective practice.
External Relations & Partnerships
● Act as an ambassador for Beyond Reflections, representing the charity to funders, partners, policymakers, statutory bodies, and the media.
● Build strategic partnerships, including collaboration with broader LGBTQIA+ organisations and health/social care providers.
● Advocate for Trans+ people, contributing to policy, awareness, and sector development.
● Ensure member voices inform organisational decisions and strategic direction.
Finance, Fundraising & Sustainability
● Lead financial planning, budgeting, and stewardship to ensure sustainability and value for money.
● Grow diversified income streams, including unrestricted funding, grants, training revenue, and corporate partnerships.
● Maintain relationships with funders, commissioners, donors, and commercial partners.
Person Specification
We know that no candidate will meet every single requirement in this pack, and we strongly encourage you to apply even if you’re unsure you tick every box. If you share our values, bring relevant experience, and feel motivated by our mission, we’d be very glad to hear from you.
Essential Desirable
Significant senior leadership experience, preferably in the charity, social care, or mental health sectors.
Lived experience as a trans, non-binary, or gender-diverse person, or personal experience connected to the Trans+ community.
Deep understanding of issues facing trans+ (gender-diverse) communities, or lived experience.
Experience in designing or delivering training programmes for organisations.
Proven track record in strategic planning, financial management, and fundraising.
Experience of mental health or therapeutic service delivery.
People-management skills: experience managing teams, developing staff, and supporting volunteers.
Network of relationships in the LGBTQIA+ sector, statutory bodies, or philanthropic funding landscape.
Excellent communication and stakeholder-engagement skills, including public speaking, advocacy, and partnership building.
Experience scaling organisations, diversifying income, or developing trading/social enterprise models.
Strong governance knowledge and experience working with or reporting to a Board of Trustees.
Understanding of digital transformation and digital service delivery.
Commitment to safeguarding, equality, diversity, inclusion, and trauma-informed practice.
Experience overseeing remote, hybrid or multi-site teams.
Demonstrated ability to lead in emotionally complex environments and maintain professional boundaries.
Familiarity with commissioning processes and local authority partnership models.
How to Apply
Submitting an application
To apply for this role please submit your CV and a cover letter to us
Your cover letter should address the following questions and be no longer than one A4 page:
1. 2. Why do you want to be part of Beyond Reflections?
How do your skills and experience meet what is set out in this Job Description?
To be considered for the role you must submit your application by the deadline. We want to see people at their best and so of course will make any reasonable adjustments relating to long-term conditions or disabilities that you need to help you perform at your best. Please let us know if this applies to completing your written application. We also ask you to let us know when submitting your application if you have any requirements for accessibility-related adjustments if you are selected for an interview.
Interviews
First-round interviews will take place in the week commencing 9th February 2026 and will take place online. Second-round interviews will take place w/c 16th February, where you will be asked to give a presentations to Trustees. If you are successful through these stages, you will be invited to the BR offices during the week of 23rd February. If you will be unavailable for any of these dates please mention this in your application email. These dates may be extended subject to the number of applications.
References and eligibility checks
Once we have identified a preferred candidate via the interview process, we will carry out reference checks and legally required checks of eligibility to work in the UK before making a final job offer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Smile Train
Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting. We are truly changing the world one smile at a time.
Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!
Role Summary:
The Smile Trian UK Senior Manager, Individual Giving leads on the development and delivery of the individual donor offline fundraising program, responsible for the acquisition, retention, upgrade and reactivation of individual donors through various channels including Direct Mail, DRTV, Telemarketing and SMS and Print. Employing a test-and-learn approach across the programme and liaising closely with the Digital Fundraising Director and the Direct Marketing Global Working Group, the role contributes to the development of Smile Train’s global fundraising strategy.
Serving as the local subject matter expert in direct marketing and fundraising data, you will translate complex data into easy-to-understand takeaways for the UK Fundraising Director and senior leadership ensuring that Smile Train is able to efficiently and effectively raise funds to continue transforming the lives of our beneficiaries.
This is a full-time, hybrid opportunity starting as soon as possible. Ability to travel, when necessary, for agency partner visits and organizational events is required.
Reports To: UK Fundraising Director
General Responsibilities:
- Collaborate with the UK Director of Fundraising in the development of the offline Individual Giving Strategy and other key initiatives and keep them updated and fully briefed regarding their implementation
- Line-manage the Database Manager and Supporter Experience Officer
- Develop engaging donor acquisition and retention campaigns
- Utilise data to inform and strategically target key donor segments
- Create and execute direct communications to our valued supporters
- Ensure all offline direct marketing campaigns are completed on time and within budget
- Management of all campaign delivery, including post analysis
- Reporting to senior stakeholders on performance of the offline individual giving programme
Specific Responsibilities:
Direct Mail
- Execute offline acquisition and retention campaigns including review of direct mail kit laser and insertion samples for quality control
- Effectively manage external agency partners and provide strategic direction on all direct mail campaigns
- Conduct testing to optimise creative and evaluate results to make data-driven decisions for future mail concepts
- Manage direct mail creative development, ensure brand compliance and provide directive on content/messaging
- Participate in weekly production call with creative and production agencies to review status of deliverables for all campaigns
DRTV
- Execute all aspects of Direct Response Television (DRTV) donor acquisition program, including:
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- Set-up of inbound telemarketing and SMS with telemarketing agency
- Manage creative review and development
- Manage weekly performance review and provide updates and recommendations to vendor
- Review and approve media buying plans
- Manage source code assignment and upload to database
- Management of external creative, media and contact centre agencies
- Strategic planning, performance monitoring and reporting
Sustainer Program
- Manage all monthly Direct Debit and other regular individual donations
- Manage the execution of the donor journey for all regular donors and the conversion, upgrade and reactivation efforts
Other Duties
- Working with external agencies, develop effective testing methodology to inform long-term investment decisions
- Execute all offline acquisition campaigns in diversification of new donor sources (e.g. Package Inserts)
- Approve cost estimates and media plans ensuring spend to budget across all campaigns
- Build and manage the offline individual giving programme budget across all channels
- Manage all invoice processing and complete monthly accruals for Finance
- Other duties as appropriate for this role.
Essential functions:
Sitting
Supervisory responsibilities: This role also oversees management of the supporter CRM and Supporter Care, line managing the Smile Train UK Database Manager and Supporter Experience Officer.
Required Education and Experience:
- 5+ years of progressive experience in a direct marketing role, proven track record in planning and delivering effective direct marketing campaigns across a range of channels including Direct Mail, DRTV, Telemarketing, SMS and Print channels
- Bachelor’s degree or equivalent in Marketing, Business, Communications, or related field, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.
- Skilled with modern and traditional marketing and fundraising channels
- Strong analytical skills with the ability to use data to drive decision-making
- Able to take ownership of a process and to use problem solving skills to resolve issues.
- Fluency in a donor CRM, experience with Salesforce preferred
- Demonstrable organisational, professional, and problem-solving skills, excellent verbal and written communications skills and strong interpersonal skills to effectively collaborate across teams
- Excellent people-management skills with the ability to coach and line manage staff
- Excellent project manager who is extremely detail-oriented with strong organisational and time management skills.
- Experience of managing creative agencies, printers and external agencies
- Ability to communicate the impact of marketing efforts with data
- Able to function both independently and as part of a global team.
- Familiar with the MS Office
Accountability Expectations:
- Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
- Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
- Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
- Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role
- Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment
Compensation Range: £50-£55K
Travel: Ability to travel, when necessary, for agency partner meetings and organizational events as required
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.
Application Information:
Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a highly motivated and gifted communicator to craft Spotlight’s messages and help us achieve real change.
You will be joining a small dedicated team of anti-corruption experts and campaigners for this busy, varied and multi-skilled role. We have a full programme of work for the year ahead with projects on illicit finance, political integrity, and corporate accountability for financial crime.
Candidates should be exceptional all-round communicators, with significant experience in achieving impact through a range of channels from digital and social media to print, broadcast and events. They will have a track record of driving communications efforts to achieve campaign or policy objectives, as well as experience of developing messages for a wide range of audiences, and translating complex expert subject matter into newsworthy content. The successful candidate will be enthusiastic and proactive, a strategic thinker, an excellent writer and able to apply their skills and experience across a range of different communications channels. They will also have an interest in corruption and its impacts at home and abroad.
Deadline for applications is 23.30 on Saturday 14th February.
About Spotlight
Spotlight on Corruption is a UK based charity which aims to end impunity for corruption, promote political integrity within the UK, and ensure the UK acts as a global leader on fighting corruption. We are a bold, expert voice that pushes forward the anti-corruption agenda in a pragmatic and credible way, consistently punching above our weight in holding the government to account for taking action against corruption, cronyism, and dirty money in the UK.
Key Responsibilities
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Design and deliver Spotlight’s day to day communications and public messaging to ensure we achieve real reforms and impact in tackling corruption and protecting UK democracy.
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Secure strategic and influential media coverage by developing and maintaining relationships with journalists, developing ideas for stories, and identifying key communication opportunities to get Spotlight’s messages across, including by monitoring daily news.
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Build Spotlight’s reach and influence online with target audiences (politicians, civil servants, journalists, civil society, and funders) by maintaining Spotlight on Corruption’s website, social media accounts and mailing lists, and working with colleagues to develop engaging content.
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Develop newsletters, press releases, website copy, social media posts, and other communications materials, including scripts for, as well as filming, videos on Spotlight messages that appeal to different audiences.
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Develop a communications strategy for the organisation to implement its three year strategy which builds and secures Spotlight’s reputation as a leading anti-corruption organisation.
For full job description and person specifications please see the attached Job Description
Working arrangements
Full-time, 35 hours per week. Working from home required, but with one day a week in the office near London Bridge. Must be based in or near London. We support flexible working arrangements and operate a nine day fortnight. Attendance at networking events and being on-call for media work outside of office hours occasionally required.
Responsible to: Executive Director
Applications should be made by way of a covering letter setting out suitability for the role set against the person specification, and a CV.
Short-listing will take place w/c 16th February.
Interviews for short-listed candidates will take place via Zoom (first round). There will then be in-person interviews in London following that (for those who progress to the second round).
Spotlight on Corruption shines a light on the UK’s role in corruption at home and abroad.
The client requests no contact from agencies or media sales.
We're looking for an organised and proactive Individual Giving Executive to join our team. In this role, you'll manage a variety of campaigns across channels such as direct mail, telephone, digital, and face-to-face.
You'll be responsible for planning and delivering campaigns from start to finish—developing briefs, liaising with agencies and suppliers, coordinating production, and analysing results to inform future activity. This is a fantastic opportunity to build your skills in project management and marketing while working collaboratively with internal teams and external partners to achieve fundraising goals. If you're detail-oriented, ambitious and want to contribute to life-changing work, we'd love to hear from you.
The client requests no contact from agencies or media sales.