Employer supported volunteering manager jobs
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About East London Business Alliance (ELBA)
ELBA is a leading social regeneration charity in east London. Our mission is to develop employee volunteering and employment initiatives to decrease poverty, improve social mobility and increase equality for communities in east London and beyond. We facilitate corporate support from over 100 organisations into our community, education and employment programmes.
With over 35 years of experience enabling successful partnerships between businesses and communities, ELBA engages over 16,000 corporate employees in volunteer programmes annually that support employment, education and community initiatives. In 2024 the Community Works programme supported over 250 charities and social enterprises through engaging employee volunteers in practical and skills-based volunteering opportunities.
About BIG Alliance
BIG Alliance (Businesses for Islington Giving) delivers business-supported employee volunteer programmes to strengthen links between businesses, community organisations and education institutions across Islington. In doing so, it aims to help address issues of poverty and isolation, which are prevalent across the borough, despite the perception of Islington being an area of high wealth. Established in 2012, BIG Alliance aims to make community investment easier, more effective and more rewarding for its business members. It is a subsidiary of the East London Business Alliance – a registered charity that has been supporting the social and economic regeneration of east London for 30 years.
About Mentoring Works
ELBA’s Mentoring Works programme has been running since 1996 and has supported thousands of young people across London and beyond. Mentoring Works connects Year 10 and Sixth Form/college students to volunteer business mentors working in the City and Canary Wharf. Mentors and mentees connect regularly for sessions designed to develop the knowledge, skills and qualities needed for future careers. Sessions explore the Skills Builder framework and key employability competencies but can also be tailored to individual needs. Mentoring Works provides resources, guides mentees in their own decisions and discoveries and promotes networks, opportunities and social mobility.
Purpose of the job
To be responsible for supporting the key aims and deliverables of Mentoring Works. The Mentoring Works Project Manager will need to develop and manage strong relationships with schools and colleges; recruit students and engage and train business volunteers as mentors; design resources; deliver sessions; monitor relationships; support with safeguarding and produce robust impact evaluations for the programme. You will be required to support other members of the Mentoring Works team and your colleagues as and when required. The post will be managed by the Head of Programmes - Education, with further support and training from the Mentoring Works team. The post holder will have regular one-to-one support for input and guidance to achieve agreed success indicators and will be subject to annual performance appraisals with mid-year reviews.
Working for ELBA
ELBA has a generous annual leave entitlement that increases with length of service; life assurance; 5% employer pension contribution; BUPA health cash plan; enhanced maternity and paternity pay; an active well-being and equalities programmes led by staff; a varied and busy learning and development schedule; cycle purchase scheme; and an enhanced Employee Assistance Programme (EAP).
Job Description
- Manage relationships with schools, colleges and employers, with particular responsibility for ELBA’s partners
- To promote safety and wellbeing of students at all times, to follow ELBA’s safeguarding policies and have full regard to the policies of the partners engaged in the programme.
- Oversee individual employee volunteer (mentor) and student (mentee) relationships to ensure programme objectives are being met.
- Plan and deliver employee volunteer and student recruitment sessions.
- Deliver training sessions for employee volunteers.
- Match employee volunteers with students in line with targets.
- Lead on development and delivery of group activities to support the Mentoring Works programme and feedback sessions with students.
- Build effective working relationships with ELBA corporate partners engaged with Mentoring Works to promote and enable delivery of projects/activities.
- Where required, support the Head of Programmes - Education with external communications, company and funder reports detailing the progress, impact and evaluation of Mentoring Works delivery.
- Develop programme material and share best practice within ELBA and Mentoring Works.
- Develop internal systems and work on streamlining processes.
- Organise sessions, workshops, events, and feedback forums for mentoring relationships.
- Work as part of the ELBA team to ensure corporate partners and schools receive excellent service.
General
- Use ELBA’S internal systems to maintain records and report progress via our CRM, Salesforce.
- Represent and act as an ELBA ambassador at meetings and functions as required
- Attend and contribute to Mentoring Works and Education team meetings.
- Attend ELBA team meetings, collaborate with colleagues on projects where appropriate and contribute to the development of ELBA.
- Adhere to relevant policies including equal opportunities and health and safety.
- Undertake any other reasonable duties as requested by your line manager.
Person Specification
ELBA’s core competencies define the principles and ethos that are central to the way we seek to operate as an organisation and the way we treat those with whom we come into contact. They inform us what we do and how we do it; we expect every member of staff to commit to creating value for our members and community partners. ELBA’s core competencies are:
- Accountability
- Relationship management
- Thought leadership
In addition the ideal candidate will have:
Essential skills and experience
- Excellent project management skills, managing projects from inception through to completion and evaluation.
- Strong interpersonal skills with the ability to work effectively with partners across the private, public and voluntary sectors.
- Highly organised, thorough, with an attention for detail and an ability to prioritise work under pressure and deliver success indicators to agreed deadlines.
- Excellent oral and written communication skills with the ability to articulate messages clearly and concisely in an engaging style, consistent with ELBA’s brand.
- Ability to manage and track multiple projects, often with competing deadlines.
- Effective interpersonal skills including negotiation, persuasion, flexibility and problem solving.
- Experience of developing sustainable and effective partnerships with multiple stakeholders.
- The ability to work across all levels of ELBA’s corporate partners, schools, colleges and local stakeholders.
- Ability to work collaboratively within ELBA to develop and share best practice.
- An understanding and passion for the principles of corporate community investment and employee volunteering.
- An understanding of the principles of safeguarding as it applies to students in education and employee volunteering.
Desirable skills and experience
- Knowledge and experience of corporate community investment.
- Experience of working with and facilitating employee volunteering activities.
- Experience of working with young people and developing educational sessions and materials.
- Experience of programme monitoring, evaluation and impact measurement techniques within education or corporate community investment.
ELBA is proud to represent the diversity of the communities we support. We are an equal opportunities employer and we welcome all applications.
Please note this role is required to have an enhanced Disclosure and Barring Service (DBS) check. The successful candidate will be required to comply with ELBA's safeguarding policies and any appointment will be subject to satisfactory references as well as DBS.
Our mission is to create possibilities to bring about positive change in London



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Starlight
No one enjoys medical procedures, least of all children. From facing everyday vaccinations to the most serious of surgeries and chronic conditions, all children experience varying degrees of apprehension and fear. Feeling scared, powerless, or anxious in healthcare settings doesn’t just trigger a child’s emotions; it can create traumas that impact treatment success and that can have a life-long impact. Starlight’s aim is to transform children’s health through better experiences, by putting play at the heart of every child’s healthcare.
Evidence shows that play in healthcare can reduce anxiety, fear and even pain; it helps children engage and prepare for their treatment and cope better with procedures; it minimises trauma and contributes to a better experience; and supports children to have some sense of agency and control in an environment where these opportunities are limited. Play can also reduce the number of attempts to deliver treatment, the need for sedation and the need for repeat appointments. Prioritising children’s right to play in healthcare results in healthier, happier children who are involved in their own healing and recovery as well as more efficient treatment and care.
We work in over 900 healthcare settings across the UK with an ultimate vision to ensure that no child endures trauma in healthcare.
Role Overview
Starlight has a long and successful track record of delivering high-profile, high-value special events, including the prestigious Blenheim Ball, Newbury Race Day, and until recently, the Highclere Clay Pigeon Shoot. These events are supported by influential committees and have played a critical role in raising income, stewarding donors and connecting supporters with our purpose.
With a gap in our Philanthropy team and maternity cover needed until around May next year, this 9-month fixed-term role exists to lead, develop and deliver Starlight’s flagship events at a senior level. Immediate responsibilities are for the Starlight Health Play Awards a key stewardship event in October; and the development of a Royal Palace Event to celebrate the 40th Anniversary of Starlight likely to be in November. There is also the opportunity to shape the Starlight Event Strategy, with the development of a new event building on the success of our Newbury Race Days and the development of our biennial activity with the Blenheim Ball Committee.
This is a senior, delivery-focused role designed for an experienced events professional who can hit the ground running. Working closely with the Starlight Team and Committees, you will bring leadership, strategic judgement and outstanding project management to ensure Starlight events continue to excel in reputation, income and supporter experience.
Please apply for this role through Charity Job with your CV accompanied by a supporting statement which demonstrates how your experience matches the person specification and highlights your most relevant, recent experience for this role.
In your application, we’d love to hear about what inspires you about Starlight’s purpose, beliefs and values with a statement that is very personal to you and gives us an insight into who you are, and how you would contribute to Starlight’s success with your experience, expertise and approach.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you be the friendly, organised first point of contact for volunteers and people raising money to support world-leading cancer care and research?
We’re looking for a Volunteer & Community Fundraising Assistant to join our friendly Community Fundraising team. This is a varied role where you’ll support volunteers and community fundraisers, respond to enquiries, help keep our records and processes running smoothly, and make sure volunteers and supporters feel welcomed, valued and appreciated.
What you’ll be doing
- Responding to enquiries from volunteers and supporters by phone, email and in person
- Helping volunteers get started, including applications, onboarding, training and inductions
- Coordinating rotas, records and supporter activity so the team has accurate information
- Supporting excellent stewardship so volunteers and supporters feel appreciated
- Helping with fundraising materials, hospital displays, stock and merchandise activity
- Supporting cash handling and donation administration, with accurate records for audit purposes
About you
You’ll be a confident communicator who enjoys working with people and providing a thoughtful, professional service. You’ll be organised, proactive and comfortable managing a range of tasks, with good attention to detail and strong IT skills.
You don’t need to have worked in a charity before. Experience in administration, customer service, events, healthcare, retail or community settings could all be relevant. What matters most is your ability to build positive relationships, stay organised and help volunteers and supporters have a great experience.
About the Charity
The Royal Marsden Cancer Charity raises money to save the lives of people affected by cancer, everywhere. We ensure The Royal Marsden’s world-leading nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.
From funding state-of-the-art equipment and groundbreaking research, to creating the very best patient environments, we will never stop looking for ways to save the lives of people affected by cancer.
Why join us?
You’ll join a collaborative, supportive and ambitious team, with opportunities to learn and develop and see the impact of your work every day.
What we offer
- 27 days’ annual leave plus bank holidays
- Pension scheme with employer contributions of up to 6% (increasing with service)
- Life insurance and employee assistance programme
- Enhanced family policies
- Subsidised canteens and wellbeing support
- A Sutton hospital-based office with shuttle service to and from Sutton station
Inclusion matters
We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from people of all backgrounds and lived experiences.
Apply now
If you’re organised, people-focused and motivated by making a difference, we’d love to hear from you.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Retail Manager – The Hangar
The Wisdom Hospice | Rochester, Kent £32,000 - £34,000 per annum (dependent on experience) 37.5 hours per week 25 days annual leave plus bank holidays
This is no ordinary retail management role.
At The Wisdom Hospice, every sale helps fund exceptional hospice care for local people and their families. The Hangar is our flagship retail destination - a vibrant, large-format store that redefines what charity retail can be.
Forget traditional charity shops. The Hangar is a unique retail experience filled with high-quality donated stock, exciting discoveries, sustainable fashion, homeware treasures, and ever-changing displays. It is a destination for shoppers, bargain hunters, fashion lovers and supporters alike.
We're now looking for an exceptional Retail Manager to lead this thriving store and take it to the next level.
The Opportunity
This is a rare chance to put your own stamp on a high-profile retail operation while directly supporting a cause that changes lives.
We're looking for a creative, commercially-minded leader who can transform donated goods into compelling retail experiences, inspire customers to return time and again, and build a passionate team of staff and volunteers around a shared mission.
The successful candidate will have the vision to see opportunities where others see stock, the drive to exceed targets, and the people skills to create an outstanding customer experience every day.
What You'll Do
Drive Commercial Success
- Deliver and exceed sales and income targets
- Maximise the value of donated stock through effective pricing and presentation
- Create engaging promotions, events and seasonal campaigns
- Seek new opportunities to increase footfall and revenue
Bring Creativity to Life
- Develop eye-catching visual merchandising and store displays
- Create an exciting and inspiring shopping environment
- Use your flair for retail presentation to showcase stock at its full potential
- Support local marketing and social media activity
Lead and Inspire People
- Motivate, coach and develop a team of paid staff and volunteers
- Create a positive, energetic and inclusive culture
- Recruit and retain volunteers who share our passion
- Deliver outstanding customer service standards across the store
Ensure Operational Excellence
- Oversee day-to-day store operations
- Manage stock flow, rotation and gift aid processes
- Maintain excellent standards of health and safety, compliance and cash handling
- Keep the store looking professional, safe and welcoming at all times
About You
We're looking for someone who is as passionate about people as they are about retail.
You'll bring:
- Proven experience in retail management with responsibility for delivering sales targets
- Strong people leadership and team development skills
- A creative eye for visual merchandising and product presentation
- Excellent communication and relationship-building abilities
- Commercial awareness and sound business judgement
- Confidence using social media and digital tools
- A proactive, hands-on approach and a genuine passion for our cause
Experience in charity retail is highly desirable, but we would also welcome applications from talented commercial retail managers looking to move into the charity sector.
Additional requirements:
- Full UK driving licence
- Good standard of education (A-Level or equivalent)
- Enhanced DBS check required
Why Join The Wisdom Hospice?
This is more than a retail management position.
It's an opportunity to lead a store with real purpose, inspire a community of supporters, and generate vital income that helps deliver outstanding hospice care across Kent.
You'll be joining an organisation that is passionate about its mission, ambitious about its future, and committed to finding the right person to help make The Hangar the premier charity retail destination in the region.
Apply Now
If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.
Apply Now
If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.
Join The Wisdom Hospice and help turn retail success into life-changing care.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.
We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Kent.
Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.
Your work will involve maintaining and monitoring our existing HCT peer projects across Kent. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects.
This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Kent Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.
We may begin interviewing candidates before the closing date and reserve the right to close the vacancy early if a suitable candidate is appointed.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: This role is based in the London office 1 day a week, with the rest of the working week being based from home.
Salary: £40,400 per annum rising to £43,700 after 1 year of service
Responsible to: Head of Marketing and Sales
Contract type: Full Time (37 hours per week), Permanent
Closing date: 29th July 2026, Midday
Interviews: We will be interviewing on a rolling basis. Please apply as soon as possible
Who we are
Futures For All is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.
We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.
By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.
Role Summary
We're looking for a Press and Media Manager to help us tell the story of our work and grow our profile across local, regional, and national media. This is a press-led role, with the majority of time focused on proactive and reactive media work, alongside supporting wider marketing activity where it strengthens campaigns and storytelling.
You'll own and drive our day-to-day media presence, ensuring communications activity directly supports our core goal: increasing the number and diversity of employers offering work experience across the UK.
You'll take the lead on media work - pitching stories, building journalist relationships, drafting press releases, and developing thought leadership content including blogs, op-eds, and features. For major set-piece moments (around six per year), you'll work alongside an external PR agency to help secure national coverage. You’ll also work closely with, CEO Nick Brook, and will have the opportunity to work alongside founder Robert Peston and Chair Andrew Law at key moments.
An early and significant focus will be the launch of our inaugural State of Work Experience report in autumn 2026, a major annual publication designed to shape the national conversation on work experience, skills and opportunity.
This isn't about publicity for its own sake. Your work will be measured by how effectively it contributes to employer and partnership growth, amplifies the voices of young people we support, and positions Futures for All as a leader in the work experience and social mobility space.
What success looks like in this role
- Regular, high-quality media coverage across local, regional, and national outlets
- Strong relationships with key journalists and media contacts
- Clear contribution of media activity to employer sign-ups and partnerships
- Consistent, high-quality storytelling across press and campaign activity
Key Duties / Responsibilities
Press and Media
- Lead day-to-day media activity: identifying stories, writing press releases, pitching to journalists, and responding to media enquiries
- Build and maintain relationships with journalists, editors, and bloggers across local, regional, trade, and national outlets
- Identify newsworthy angles and develop stories aligned to organisational priorities
- Create compelling press and thought leadership content, including blog posts, op-eds, case studies, and feature articles
- Monitor media coverage and maintain a media mentions log; report on reach and impact
- Coordinate with our contracted PR agency on major campaigns and set-piece moments
- Brief spokespeople and prepare key messages for interviews
- Provide occasional out-of-hours support for press activity where required
- Occasional travel across the UK for key events
Marketing
- Work closely with colleagues to align press activity with marketing campaigns aimed at growing employer sign-ups and regional partnerships
- Support and contribute to the creation of marketing materials, email campaigns, and social media content where it aligns with press and campaign activity
- Contribute to the development of an integrated communications calendar
General
- Maintain and grow our media contacts database
- Stay informed on education, employment, and social mobility trends
- Champion our brand voice and ensure consistency across all external communications
- Ensure safeguarding best practice is embedded across communications activity
- Support wider communications activity as required
Skills / Experience / Knowledge:
Essential:
- Demonstrable experience in a press, PR, or communications role — in-house, agency, or journalism· Excellent writing skills with the ability to craft clear, engaging copy for different audiences and formats· Good understanding of the UK media landscape· Highly organised, able to manage multiple projects and meet deadlines· Genuine interest in social mobility, education, or youth employment
- Comfortable working both independently and as part of a small team
- Ability to identify newsworthy angles and translate organisational priorities into compelling stories
- Confident pitching stories and building relationships with journalists
- Experience of proactively securing media coverage (print, broadcast, or online)
Desirable:
- Experience working in the charity or education sector· Experience working with external PR agencies· Existing media contacts (education, business, or regional press)
- Experience working in a small, fast-paced organisation
- Skills in social media or content creation (e.g. Canva, video editing)
- Familiarity with marketing principles and campaign delivery
Diversity at our core
Futures For All is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. We acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to us.
The Application Process:
Please apply as soon as possible by clicking the 'apply for this job' button in the top right-hand corner of the job advert. Once clicked, you will be asked to complete your application by submitting your CV and a cover letter. The cover letter is an opportunity for you to share the skills and knowledge you have to be successful in this role. Appointees are subject to a DBS check. You must have the right to work in the UK to apply.
The deadline to submit your application is 29th July 2026, Midday. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications
We will be interviewing on a rolling basis. Please apply as soon as possible.
Futures For All is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.
Benefits offered at Futures For All
- 25 days annual leave plus bank holidays
- Morning of your birthday off
- £500 a year professional development fund
- Option to purchase additional annual leave yearly
- 'Winter shutdown' gifted so no need to use annual leave between Christmas and new years eve.
- Early bank holiday finish - we finish at 3:30pm on a Friday before all bank holidays
- 22.2 hours of volunteering days to use each year
- Home office set up support
- Enhanced sick pay
- Enhanced family friendly leave
- Employee Assistance Programme
Futures For All Values
PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.
AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.
INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.
COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.
DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.
We open up prestigious networks and opportunities, ensuring every young person has equal access to work experience nationwide.



We’re looking for someone who makes things happen
We’re looking for a proactive, curious and practical research and evaluation leader who spots opportunities, builds partnerships, and helps us turn lived experience into evidence that improves services, influences policy and drives change.
The Hepatitis C Trust is one of the UK’s biggest lived-experience organisations working in Inclusion Health. With almost 500 staff and volunteers, our teams work in communities and prisons across England, and in parts of Scotland and Wales, reaching people that mainstream health services routinely struggle to engage.
This gives us a unique reach among populations whose voices are too often missing from research, policy and service design.
Our research and evaluation programme aims to:
- Evidence the impact of our programmes and services.
- Understand what works, and what doesn’t, in improving outcomes for marginalised and excluded communities.
- Strengthen our understanding of the value and potential of peer-led and lived experience approaches.
- Improve the representation of excluded populations in research, policy and service design.
We’re looking for someone who:
- Has a strong background in research and evaluation, including both qualitative and quantitative methods.
- Is proactive, self-directed and comfortable taking ownership of projects.
- Has experience of generating evidence that informs policy, practice or service improvement.
- Is excited by the potential of lived experience and peer-led approaches.
- Builds strong relationships and enjoys working collaboratively.
- Has excellent written and verbal communication skills.
- Is committed to equity, inclusion and social justice.
Why this role?
You’ll have genuine autonomy to help shape a growing research and evaluation function within one of the UK’s leading lived-experience organisations. Most importantly, you’ll have the opportunity to generate evidence that changes services, influences policy and improves outcomes for some of the most marginalised communities in society.
Recruitment timetable
Application deadline: 11:59 PM on Sunday 23rd August
First-round interviews: 7-8 September 2026
Salary: £38-40k
The role can be full-time or part-time, depending on the successful candidate’s availability. Ideally, you’ll work from our London office at least two days a week, although we can be flexible for the right person.
The Hepatitis C Trust is committed to equity and inclusion, and particularly welcomes applications from people with lived experience of hepatitis C, drug use, homelessness, the criminal justice system, or other experiences of social exclusion.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting an IPS Operations Manager to support the delivery and development of our IPS services across London. The postholder will manage two IPS service sites from the following areas: Tower Hamlets, Newham, Barking and Dagenham, and Enfield. The final allocation of sites will be discussed with the successful candidate and agreed based on service needs, experience and working arrangements.
What you’ll be doing
If you were working with us, you would provide operational leadership across two of our IPS services. These sites will be agreed with you based on service needs, your experience and working arrangements.
You would support Team Leads and frontline teams to deliver high-quality IPS services that are client-led, evidence-based and aligned with contractual outcomes. You would help ensure services run smoothly day to day, while also supporting service development, quality improvement and strong performance.
You would:
- Provide leadership oversight across two IPS service sites, supporting Team Leads with operational delivery, planning and problem solving.
- Ensure services meet contractual outcomes, delivery timeframes and quality standards.
- Support Team Leads to manage performance, caseloads, attendance, safeguarding, risk and service delivery.
- Build and maintain strong relationships with NHS partners, funders, community organisations and other key stakeholders.
- Lead on IPS fidelity across the services, supporting teams to deliver high-fidelity IPS and develop quality improvement plans.
- Use data, audits, client feedback and service reviews to identify what is working well and where improvements are needed.
- Complete contract monitoring requirements, represent WWT at contract performance meetings and attend quarterly service review meetings with IPS Grow.
- Work with NHS colleagues to support integration, clinical co-location, steering groups, data flow and appropriate escalation of clinical risks or safeguarding concerns.
- Support staff wellbeing by ensuring regular wellbeing check-ins and welfare conversations are embedded in supervision and one-to-one meetings.
- Work with HR and Team Leads to recruit, onboard, train and retain Team Leads, Employment Specialists and support staff.
- Support budget holders and work with the Finance Manager to ensure budgets are managed effectively.
- Work with other Operations Managers, the Operations Director and Head Office colleagues to develop consistent systems, improve services and support wider organisational priorities.
You would also provide direct supervision to project leads and help build a positive learning culture where staff feel supported, clear about expectations and able to develop their skills.
What you’ll need
We are looking for someone with strong operational leadership experience and a good understanding of IPS, employment support or mental health services.
You will need to bring:
- Experience of IPS or equivalent team leadership.
- Experience of managing teams, performance and service delivery.
- Strong organisational skills, with the ability to manage a complex and demanding workload.
- Experience of monitoring, contract reporting and using data to support service planning.
- The ability to build positive relationships with funders, NHS partners, community organisations, clients and staff.
- Confidence supporting Team Leads with performance, quality, safeguarding, risk, wellbeing and day-to-day operational issues.
- Good writing skills and the ability to communicate clearly with a range of audiences.
- Good IT skills, including Microsoft Word, Excel and online systems.
- A strong commitment to equality, diversity and inclusion.
- Knowledge of legislation relevant to employment, including the Equality Act.
- The ability to work across boroughs and provide leadership in more than one service location.
- Tact, diplomacy, discretion and the ability to build rapport with different people.
- A proactive, collaborative and flexible approach, including willingness to work occasional evenings when needed.
It would also be helpful if you have experience of:
- Managing multiple teams across boroughs.
- IPS Grow systems and fidelity reviews.
- Mental health services.
- Quality standards or accreditation.
- Project and service development.
- Budget management.
- Working with GP practices, NHS teams or other health and community partners.
- A postgraduate degree.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
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If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please note, we may close this advert early if we receive a high number of applications, so we encourage early applications.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Overall job purpose
CCT’s 2025- 30 strategy centres on three strands: Conservation, Community, and Creativity, and we will grow our community of support by listening, regularly collecting feedback, and consistently expressing our gratitude to our volunteers, members, donors, and funders.
The organisation has worked with volunteers for over 50 years, but we recognise that we need to maintain and build these relationships, ensuring we remain relevant and welcoming to anyone who wants to give their time to CCT either informally or in a more defined volunteering role.
The postholder will become CCT’s trusted expert on volunteering, advising colleagues on best practice and ensuring compliance.
Management of volunteers will remain with the local representative, however the postholder will be responsible for ensuring volunteers and Friends Groups follow policy, process and compliance.
The role will work on the following key areas:
· Ensuring that policy and processes are kept up to date, including supporting volunteers and communities with any necessary paperwork
· Deliver regular events, an awards scheme and the annual volunteer survey.
· Develop and support channels of two-way communication between all levels of the CCT and our volunteers
· Support the implementation of the CCT Friends Group policy, including helping groups establish governance structures and adopting policies.
· Assist Local Community Officers in growing volunteer numbers in response to CCT’s KPI 4
We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on Monday 27th July 2026.
The interviews will take place in York on Wednesday 19th August 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
Please note: As part of our recruitment process, we undertake candidate psychometric testingyou’re your application is successful and you are invited to interview, you will receive an email asking you to complete a series of activities, these need to be completed at least 2 days before your interview.
All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Battersea is two years into an exciting phase of innovation and transformation as part of a five-year strategy to be here for every dog and cat. With increased investment in income generation, we have recently expanded our team to drive the growth necessary to achieve our organisational goals. Our fundraising team connects the journey of the animals in our care to the wider public, demonstrating how their contributions enable us to support every dog and cat. This is an opportunity to play a pivotal role in the implementation of our new strategy.
This role leads the ongoing development and implementation of Battersea's Supporter Experience strategy, creating relevant and engaging supporter experiences that build loyalty, increase long-term value and support income growth. Working across Public Fundraising and the wider Income Generation directorate, the role is responsible for shaping supporter journeys, embedding supporter-centred approaches and using insight, data and technology to continuously improve engagement, retention and supporter value.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date:
28th July 2026, 11:59pm
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s):
First round (online) - 5th August 2026
Second round (in person, it may include a task) - 11th and/or 12th August 2026
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Main purpose of post
This is a new role for the marketing team at Weston Park Cancer Charity. The Communications and PR Manager will play a critical role in telling our story, championing our mission, and amplifying the voices of patients, families, clinicians and supporters.
To lead and deliver impactful, brand-building communications and PR activity that increases awareness, deepens engagement, and strengthens Weston Park Cancer Charity’s reputation across South Yorkshire and beyond. The Communications and PR Manager will work closely with the Marketing Manager, Campaigns Manager and Digital Marketing and Social Media Officer to create compelling copy for charity news stories, press releases and campaigns, ensuring consistent and meaningful communication across channels.
This role will:
Communications Strategy & Planning
· Support the Marketing Manager in delivering the annual marketing plan through communications and PR opportunities.
· Support the Campaign Manager with the charity’s multi-channel campaigns that raise awareness of services, research, events, and fundraising initiatives.
· Monitor and evaluate performance of communications activity, using insight and data to inform continuous improvement.
Media Relations & PR
· Build, maintain and grow strong relationships with local, regional, and national media.
· Act as first point of contact for media enquiries and manage press office activity.
· Lead proactive PR campaigns to highlight the charity’s work, impact and partnerships.
· Prepare press releases, statements, briefings and media packs.
· Support senior leaders and spokespeople with media interviews and messaging.
Communications & Storytelling
· Oversee the creation of high-quality communications across all external channels – website, newsletters and print materials.
· Support the delivery of communications through the charity’s digital channels by working closely with the Digital Marketing and Social Media Officer.
· Provide oversight on social media messaging, online storytelling, and website content.
· Lead on gathering patient, supporter and staff stories, ensuring sensitivity and ethical storytelling.
· Produce compelling copy that strengthens the charity’s brand and inspires action.
Brand & Reputation Management
· Provide staff members with regular training on the charity’s tone of voice, ensuring high standards of output.
· Ensure consistent application of the charity’s brand identity, tone of voice and key organisational priorities.
· Protect and enhance the organisation’s reputation through effective issues management.
· Work with the Marketing manager and Leadership team as needed on reviewing and updating the charity’s strategy, tone of voice and branding.
Stakeholder Engagement & Team Support
· Work collaboratively with clinical partners, fundraisers, volunteers, ambassadors, and community groups.
· Support internal communications to strengthen engagement across teams.
· Represent the charity at events, briefings, and partnership meetings where required.
· Represent the Marketing Manager/Campaign Manager and support the marketing team as needed during annual leave/sick leave.
What you do
We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy marketing team. Our Communications and PR Manager will play a vital part of our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region.
General Responsibilities
Every employee is required to:
• Adhere to, and comply with, organisational policies, procedures and guidelines at all times.
• Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.
• Comply with the organisational policy on confidentiality, and the General Data Protection Regulations
• Respect the confidentiality and privacy of donors, guests and staff at all times.
• Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.
• Participate in personal and organisational training and development and performance framework meetings
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Our Total Rewards Package
Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:
· 27 days (plus bank holidays) annual leave
· Option to purchase additional five working days per year
· Westfield Health level 4 coverage
· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%
· Up to 2 weeks full paternity pay
· NHS benefits
· Hybrid working
· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.
· Death in service cover
How to apply
Closing date: 2nd August 2026
Interview date: 17th August 2026
Application format: Please send a CV and covering note demonstrating that you have read the job description / person specification and how you meet the essential and (where relevant) desirable criteria for this role. This can include skills, training, membership of professional bodies and experience. The covering note will form a key part of the recruitment process and you should demonstrate your suitability for the role in no more than one page.
Weston Park Cancer Charity is committed to promoting equality of opportunity and values diversity of culture among our staff. All applications are anonymised as part of the selection process.
Apply to HR
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders.
Benefits
• 25 days’ annual leave, pro-rated for part-time employees
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
Details of our benefits could be found on our website.
About the role
To manage all aspects of the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern’s work.
Our new shop in Derry City is a thriving, busy hub that represents the future of charity retail - a modern, vibrant space that has brought new energy to Castle Street since opening in June. As a dynamic addition to the high street, it showcases how charity retail can inspire communities while supporting Concern's life-saving work.
You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations and acting as the face of Concern Worldwide and raising public awareness of our campaigns.
You will lead by example and be confident working within a fast-paced retail environment. You will contribute towards the success of the shop by:
- Ensuring a high standard of customer service
- Achieving targets to maximise income
- Maintaining a high standard of creative visual merchandising
- Actively recruit volunteers and establish the shop in the local community
- Generate stock to fill the shop
About you
As Shop Manager, you will have the opportunity to be part of a small, but dedicated and successful retail team. You will be a highly motivated self-starter who takes full ownership of your role. You will lead and motivate your shop volunteers in maximising the fundraising income for the shop. It will be your chance to demonstrate and further develop your existing strong commercial awareness, relationship management, sales and customer service skills.
This is an exciting time for you to join Concern Worldwide (NI) as we seek to engage more with local communities and increase support for our work in tackling hunger and transforming lives in some of the poorest places in the world.
Equality, Diversity and Inclusion
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
Concern Charity Retail in Northern Ireland
Concern Worldwide operates a growing retail network of eight shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.
CONDITIONS OF APPOINTMENT
It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. Due to the nature of this role, flexibility is required.
We are happy to consider candidates interested in either part-time (28 hours per week) or full-time (35 hours per week). Flexibility required.
Appointment will be subject to a six-month probationary period
If you require a paper application form, please contact us.
Salary: £25,907 - £28,786 full time - based on full time, 35 hours per week.
New employees typically start at the beginning of their pay band.
Deadline: 26th July 2026.
Due to the urgency of filling this position, Concern reserves the right to close the recruitment activity earlier if we have received applications, which match the role. We encourage you to apply as soon as possible to avoid a potentially earlier closing date.
The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.
Having a criminal record will not necessarily debar you from working with Concern Worldwide (NI). This will depend on the nature of the position, together with the circumstances and background of your offences.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role: Volunteer Coordinator
Salary: £22,400 per year (FTE £28,000)
Hours: 30 hours per week
Contract type: Permanent
Location: South West (Office to be agreed)
Other responsibilities:
Expectation to travel to offices and events across the South West as needed
About the Role
We're looking for an enthusiastic and proactive Volunteer Coordinator to join our People team and play a key role in growing, supporting and celebrating our incredible volunteer community.
Volunteers are at the heart of everything we do. As Volunteer Coordinator, you'll oversee the entire volunteer journey, from attraction and recruitment through to onboarding, development, engagement and recognition. You'll be the central point of contact for volunteers across the organisation, ensuring they have a positive and rewarding experience while helping us continue to expand and strengthen our volunteer programme.
This is an exciting opportunity for someone who is passionate about people, community engagement and creating opportunities that make a real difference. Working closely with managers across the organisation and alongside the Head of People, you'll help shape the future of volunteering and ensure our programme reflects best practice, inclusivity and organisational priorities.
If you love building relationships, improving processes and championing the value of volunteers, we'd love to hear from you.
What You'll Be Doing
- Manage the full volunteer lifecycle, including attraction, recruitment, onboarding, induction, training, engagement and recognition.
- Act as the first point of contact for volunteers, providing support, guidance and responding to queries and feedback.
- Partner with managers across the organisation to identify volunteer opportunities, develop meaningful roles and support effective volunteer management.
- Support initiatives to diversify our volunteer workforce and reduce barriers to volunteering.
- Build relationships with community organisations, education providers and local networks to increase volunteer engagement and attract new volunteers.
- Maintain accurate volunteer records, compliance documentation and reporting data, ensuring GDPR requirements are met.
- Coordinate volunteer communications, events, recognition activities and development opportunities to keep volunteers engaged and connected.
- Analyse volunteer data and key metrics, including volunteer numbers, retention and diversity information, using insights to drive continuous improvement.
- Work alongside the Head of People to develop and implement volunteering strategies that support organisational growth and impact.
- Support the wider HR and Recruitment team when required.
Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties broadly in line with the responsibilities outlined above.
What We're Looking For
- Experience of managing or coordinating volunteers and supporting the volunteer lifecycle.
- A confident communicator with excellent relationship-building and stakeholder engagement skills.
- Strong organisational skills with the ability to manage multiple priorities and work independently.
- Experience reviewing, developing and improving processes.
- Ability to coach, support and influence managers and colleagues.
- Proactive, solutions-focused and motivated to drive positive change.
- A genuine passion for volunteering, community engagement and helping people thrive.
- Ability and willingness to travel to locations across the South West when required.
There are many great reasons to join our team!
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- Wellbeing related support/advice, and up to 6 free counselling sessions through our Employee Assistance Programme
- 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
- 30% staff discount at Julian House charity shops
- 20% staff discount at Julian House bike workshops
- A generous and competitive pension scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England.
Do you want to make a real difference to the lives of people affected by kidney disease?
We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.
About Kidney Care UK
There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.
Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.
About the Patient Support Service
The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.
About the role
We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service.
Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions.
Key Responsibilities
- Lead a team of five Patient Support Officer’s to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team.
- Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
- Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
- Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes.
- Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
- Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
- Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.
About you
We’d love to hear from you if you have:
- Understanding of the workings of NHS patient care pathways.
- Experience of delivering patient support services in a kidney or related health condition environment.
- Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
- The ability to influence, inspire and effectively manage a team.
- Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.
Experience of working within an NHS charity or large health related fundraising environment is highly desirable,as is understanding of relevant UK benefits legislation and entitlements.
Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.
What we offer
Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:
- Flexi-time – we are flexible about start and finish times, and flexible about your location.
- Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
- Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
- Health cashback plan – ability to claim back a wide variety of routine medical treatments.
- Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
- Cycle2Work scheme
- Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.
Apply today
If you feel the role is for you we’d love to hear from you.
Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.
CVs submitted without a cover letter will automatically be rejected.
Closing Date: 3rd August (9am)
Provisional Interview Dates:
Ist stage interviews: 7th or 10th August
2nd stage interviews 18th August
Please note we will be reviewing applications as they come in and may choose to close the advert early.
We look forward to hearing from you.
We are the UK's leading kidney patient support charity



The client requests no contact from agencies or media sales.
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Living Wage Foundation
The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.
Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting half a million people and winning over £3bn of better wages for people who need it most.
Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. We are a non-partisan organisation and work with partners across the political spectrum to advance our mission.
Purpose
The Living Wage Foundation is seeking an experienced and driven Senior Media and Communications Manager to join our team for a 12-month contract. This is an exciting opportunity for a highly organised and proactive communications professional with a strong background in media relations, public messaging, and team leadership. The ideal candidate will be experienced and confident in working to tight deadlines, responding to last-minute changes, and prioritising competing demands in a high-profile environment. They will be motivated to amplify the Living Wage Foundation’s mission of tackling low pay and insecure work.
The postholder will lead all media, messaging, and external affairs work, developing and implementing a proactive media strategy that supports our mission and key campaigns, such as Living Wage Week and the annual Rates announcement. As a skilled media professional, you will oversee all communications outputs, ensuring consistency and strategic alignment, while delivering media training and refining key messaging to maximise reach and impact.
In this role, you will be instrumental in advancing our political engagement efforts, building cross-party support and working with political leaders, mayoral teams, and other key stakeholders to promote our initiatives. You’ll manage two direct reports (Events Manager and Media Manager) who each hold line management responsibilities, and you will play a critical role within our Senior Management Team, collaborating closely with the Head of Communications to shape the overall direction of our communications work. This role will work closely with Citizens UK colleagues, including the Citizens UK communications team on cross-organisational priorities. You will report to the Head of Communications.
As a senior leader, you will be responsible for managing and allocating part of the communications team budget, expanding team capacity, and driving the team’s effectiveness. In collaboration with other senior managers, you will help foster a culture that values creativity, innovation, and strategic impact.
Main Responsibilities
Contribute to CUK mission and its strategic objectives:
-
Provide strategic oversight of the organisation’s media strategy, ensuring it aligns with broader organisational, communications, and campaign goals, and establish clear processes for evaluating its success.
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Work alongside other Senior Managers across Citizens UK on cross-organisational activity including through the Senior Management Group
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Support the Living Wage Foundation’s Political Engagement Strategy by building and sustaining cross-party support for the organisation’s mission and objectives.
Situational awareness and research:
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Lead regular updates on key audiences, tracking positions on issues of interest and ensuring the team is fully informed.
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Guide the team in proactive media monitoring, enabling timely responses to significant developments.
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Collaborate with the Senior Research Manager to conduct and commission impactful research, driving media campaigns that effectively reach and engage target audiences.
Strategy development:
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Work alongside other Senior Managers in the Communications Team to shape and guide the overall communications strategy.
Lead on all media and messaging outputs, including developing high-quality materials, coordinating media events, and delivering media training.
Reputational & risk management:
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Develop and manage the organisation’s risk register, offering strategic oversight and serving as a primary contact for crisis communications.
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Manage and respond to reactive media enquiries promptly, ensuring alignment with the organisation’s values and objectives.
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Draft key messages and FAQs for media interviews and public responses, and advise senior leadership on sensitive media or reputational issues.
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Represent the Living Wage Foundation effectively in senior stakeholder interactions and participate in out-of-hours press duties when needed.
Materials development and dissemination:
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Oversee the Media Team in producing engaging press releases, blogs, opinion pieces, and media briefings to elevate the Living Wage Foundation’s profile and the voices of workers and employers within the Living Wage movement.
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Ensure media outputs and communications reflect the organisation’s values and uphold a consistent voice.
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Create and refine key messaging for public communications, including FAQs and response guides.
Social media and website
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Ensure consistency in messaging and alignment across all media and digital platforms in collaboration with the wider communications team.
External relationships (including media and press)
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Lead employer case study development, identifying and preparing Living Wage employers to speak to media and champion a real Living Wage.
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Drive stakeholder engagement efforts, cultivating valuable relationships with Living Wage employers, campaign partners, and media contacts.
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Build and maintain relationships with journalists across print, digital, and broadcast media to secure quality coverage.
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Collaborate with the Public Engagement Team to draft emails, speeches, speaker notes, briefings, and press notices for political engagements.
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Strengthen and maintain broad cross-party support for the Living Wage agenda.
Campaign & events management
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Provide a link between Events team and Senior Leadership Team to ensure efficient decision-making around key events.
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Lead on media and messaging elements of agreed comms-led campaigns.
Internal comms & knowledge management
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Oversee the development and maintenance of a comprehensive press database, mapping key media contacts and publications in line with the Living Wage Foundation’s objectives.
Internal relationships
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Work closely with the Senior Digital and Communications Manager to guide and oversee team initiatives.
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Provide line management and development support to the Media Manager and Events Manager.
Learning, expertise & DEI
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Lead media training sessions for LWF staff and Living Wage employers, enhancing their confidence and effectiveness in media engagements.
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Work collaboratively with colleagues across the LWF and Citizens UK, including communications and DEI teams, to develop and implement ethical storytelling practices, ensuring lived experience is represented responsibly, inclusively, and in line with organisational guidance.
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Contribute to a positive and inclusive team culture.
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Ensure accessibility is embedded across communications and events, working with relevant teams to implement best practice and organisational guidance.
Person Specification
(D) Desirable, (E) Essential
Experience
· Proven experience and a strong understanding of the UK media landscape, with experience building relationships with journalists and securing high-quality media coverage. (E)
· Experience in line managing and leading a team. (E)
· Demonstrated experience in managing sensitive reputational issues, including risk assessment and crisis communications. (E)
· Skilled in leveraging real-life stories and case studies to drive engagement, including experience in leading media training for spokespeople. (E)
· Strong track record in designing and executing high-impact communications strategies that achieve measurable results. (E)
· Experience of working collaboratively across teams and influencing senior stakeholders to achieve shared objectives. (E)
· Experience of working with a range of voices and perspectives, including community, worker or lived experience storytelling. (D)
Key skills and knowledge
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Outstanding written and verbal communication skills, with the ability to produce and edit clear, engaging content suitable for media, digital and public audiences. (E)
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Competence in using social media platforms to engage audiences effectively, understanding their role in broader media strategies. (D)
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Proficiency in evaluating campaigns and media outputs, with the ability to derive insights that inform future strategies. (E)
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Strong interpersonal skills for building effective relationships with colleagues and external stakeholders, including political audiences. (E)
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Solid understanding of the political landscape and public affairs, with experience engaging cross-party stakeholders (E).
Personal qualities & values
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An enthusiasm for media and communications, coupled with a strong commitment to the mission of the Living Wage Foundation. (E)
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Ability to lead, support and develop high-performing teams, fostering a collaborative and inclusive working environment. (E)
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Commitment to equality, diversity and inclusion, with an understanding of how to communicate responsibly and ethically about lived experience. (E)
About the application process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.
Interviews will be held 17th and 18th August.
We’re the movement at the heart of fairer, better work. Fair pay, secure hours & enough to live on in retirement.



The client requests no contact from agencies or media sales.


