Evaluation and learning manager jobs

The Training & Events Officer is responsible for delivering comprehensive administrative support for training programmes and events at the bpf. The role encompasses coordinating the entire trainee journey—from application and onboarding to evaluations and reporting—ensuring efficient, compliant, and learner-focused processes. Duties include coordinating with managers and staff, handling programme administration, applicant and trainee communications, maintaining records, overseeing selection, and supporting event delivery. Some evening and weekend work will be required, with time off in lieu provided.

We're looking for a Data & Systems Lead who will work on our systems and evaluation to support Khulisa to grow its impact and reach through efficient ways of working and clear narration of its impact.

About Khulisa

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.

About the role

Khulisa has invested heavily in the development of its monitoring and evaluation framework, alongside augmenting its evaluation capacity and capability through innovation. This role brings together the synergies between systems and evaluation developments to support the organisation to grow both its impact and its reach through efficient ways of working and clear narration of its impact. This role will involve:

• Managing the day-to-day maintenance and smooth running of Khulisa’s main CRM and reporting systems, including – but not limited to – Salesforce, PowerBI, FormAssembly and Wonde.
• Leading the change management of system development work, supporting colleagues to engage with systems changes and achieve greater results for the young people we serve.
• Ensuring the day-to-day operating of Khulisa’s data recording, processing and reporting processes.
• Continually refining and improving Khulisa’s internal MEL capacity including our evaluation systems; organisational and programme Theories of Change; evaluation indicators; data collection tools and define system improvements.
• Supporting the scoping and design of new programmes by providing data from past programmes, insights from beneficiaries and service-users, research into best practice and offer ongoing guidance on establishing best practice MEL systems and processes.

For a full list of duties and responsibilities, please see the attached job description when you click the apply button.

This is a hybrid role, with the post holder required to work mostly from home but with access to desk space in our London office. Travel to various locations in London and the North-West of England may also be necessary to fulfil the requirements of the role.

What we're looking for

Abilities/Experiences

• Mixed methods research skills with experience in taking overall end-to-end accountability for large-scale research and evaluation projects (from identifying objectives and developing the most appropriate approaches to the delivery of learning activities, through to complex analysis and production of robust, engaging research outputs, generation and sharing of recommendations); 
• Experience in communicating research effectively and for action with a wide range of audiences (policymakers, leaders in other charities, funders & cross-function internal teams); 
• Experience in developing and using Theories of Change; 
• Experience working on design/innovation projects; 
• Experience conducting research & evaluation with disadvantaged groups; 
• Experience in working towards or leading organisational change; 
• Experience in creative methods of communication and dissemination (e.g. data visualisation, infographics, video/other digital methods etc); 
• Experience facilitating internal analysis workshops to develop shared recommendations; 
• Experience of working with a wide range of CRM and evaluation software including Excel, Salesforce, PowerBI and others.

Knowledge/Skills

• Excellent quantitative and qualitative research skills;
• Excellent analysis, interpretation and storytelling skills; 
• Skilled in using insight, evidence and impact evaluation data to influence internal and external audiences; 
• Creative thinker with the ability to identify new approaches to deliver our learning needs; 
• Solutions focused and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation; 
• Strong project management skills (from project initiation, project delivery, updating colleagues, driving a process, completing and learning).

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

Are you a highly organised project leader with a track record of developing rigorous and impactful processes? Do you want to lead the delivery of the nationally-recognised accreditation transforming mental health in higher education? This could be the role for you.

We’re looking for a methodical and strategic Programme Manager (Award) to manage the end-to-end delivery of University Mental Health Charter (UMHC) Award and act as key spokesperson for the programme. 

You’ll play a vital role in ensuring that the Award upholds its standards and values, and continues to develop and scale, supporting positive change for staff and students at universities across the UK.

About the role

• Lead the delivery of the nationally-recognised accreditation for mental health in higher education: the University Mental Health Charter Award.
• The UMHC Award recognises universities that promote the mental health and wellbeing of their university communities and supports them to continually improve. 
• You will own the end-to-end management of a complex, high-profile and impactful programme, balancing administrative excellence and strategic development.

Key responsibilities

• Drive the Award lifecycle, from onboarding universities, coordinating our network of assessors and managing the Award panel.
• Scale and continually improve the Award process, ensuring it remains rigorous, impactful and values-led.
• Act as key spokesperson and point of contact for universities and other stakeholders.
• Responsible for budget, risk and line management. 

What we’re looking for

• Proven track record of managing complex projects.
• Experience developing, maintaining and improving robust systems and processes.
• A rigorous approach to accuracy and quality control.
• Comfortable holding difficult conversations with stakeholders at all levels.
• A commitment to co-production, equality, anti-racism and an interest in mental health.

Find out more about the essential criteria for this role by downloading our Recruitment Pack from the documents section.

What you will gain

• The chance to contribute to a high-impact national programme supporting better mental health for university communities across the UK.
• Experience in a varied role with opportunities to learn and develop.
• A supportive and collaborative workplace culture that values wellbeing.
• Flexibility in how and where you work. 

How to apply
If this sounds like a good fit, we’d love to hear from you!

1. Click “Redirect to recruiter”, then scroll to the 'Vacancies and volunteering' section of our 'Join our team' page to access the job listing.
2. Download the recruitment pack in the document section at the bottom of this page, where you’ll find more information about the role including responsibilities and person specifications. 
3. Download and complete our application form - instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all. 
   1. Please refrain from including any identifying details in your application answers.
4. Upload your completed application form as a word document. 
   1. Please note that once you start your application on our portal, you will have 24 hours to upload your completed form. Before clicking 'Apply' and beginning the application process, make sure your form is fully completed and ready to upload.
5. Complete the Equality Monitoring Form.

Student Minds is committed to building an inclusive team and welcomes applications from people of all backgrounds and walks of life.

We are looking for an experienced events expert who can plan, deliver and evaluate a diverse portfolio of impactful, high-profile events designed to inspire, engage and mobilise current MSF supporters and recruit new ones.

The Events Manager will lead the strategic planning, delivery and evaluation of diverse portfolio of impactful, high-profile events designed to inspire, engage and mobilise current supporters and recruit new ones. 

The post-holder will ensure that events align with MSF UK’s mission and values, while maximising engagement, awareness and return on investment. 

They will play a pivotal role in fostering relationships with key stakeholders and driving MSF UK’s supporter engagement strategies forward. 

They will collaborate across departments, manage budgets, and provide actionable insights to continuously improve MSF UK's public engagement efforts. 

Hours: Full time, 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in office (including Wednesdays and Thursdays) 

Salary: £46,784.49 per annum - £57,181.04 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Global 50/50, a global leader in evidence-driven gender justice, is seeking a dynamic Communications Manager to deliver high-impact communications that amplify our research, advocacy and partnerships. You will be responsible for planning, coordinating and delivering our communications activities across digital, media and stakeholder-facing channels, contribute to communications and advocacy strategy, manage campaigns and events, oversee digital performance, and support media and external engagement.

This role requires a confident communications professional who can work autonomously, manage multiple priorities, and collaborate closely with colleagues, partners and external providers. This is a rare opportunity to make a tangible, long-lasting impact.

Why Global 50/50?

G5050 is an evidence-driven initiative that exists to advance action and accountability for gender justice. Since our formation in 2017, we’ve been at the forefront of advancing gender equality, starting with the health sector and expanding into new sectors globally. Our mission is clear: to improve health, well-being, and social justice through the promotion of human rights, particularly in relation to gender equality.

The Communications Manager will:

• Lead Communications & Campaign Delivery
• Oversee Digital and Content Management
• Contribute to Event co-ordination
• Support media and external engagement
• Monitor and contribute to performance, impact and learning

If you're ready to apply your experience to create lasting change, apply now to join a passionate, high-impact team.

Making The Leap seeks to appoint a dynamic Educational Partnerships Manager to play a pivotal role in securing, growing, and nurturing partnerships with schools across the UK. Reporting to the Head of Educational Partnerships, the successful candidate will drive engagement with schools, teachers, and senior leaders to expand the reach and impact of Making The Leap’s programmes. This role focuses on building strong, strategic relationships with education providers while maintaining links with community organisations, colleges, universities, and corporate partners to promote MTL’s services and mission.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing inequality.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.

About the role 

At the Motability Foundation, we fund, support, research and innovate so that all disabled people can make the journeys they choose. 

We’re building a Transport Solutions Team that works flexibly across all the tools in our delivery kit – from grants and innovation pilots to research, partnerships, and commercial interventions. Our growing portfolio includes flagship projects tackling challenges such as inclusive EV charging infrastructure, complex community transport needs, and large-scale research like the National Centre for Accessible Transport. 

We are now recruiting a Transport Solutions Manager to lead the design and delivery of high-impact work focused primarily on accessibility considerations around emerging Autonomous Vehicle (AV) technology, alongside other initiatives related to our Private Transport Theme. This is a pivotal role that combines technical understanding, programme delivery, and stakeholder leadership, and is designed to work flexibly across our matrix structure. 

While your core focus will be on accessibility of emerging Autonomous Vehicle (AV) technology, you also may be expected to lead and/or contribute to other transport projects across the transport themes. 

This is an opportunity to join a collaborative, purpose-led team driving change in the transport system for disabled people, and to work on some of the most complex and impactful projects in the sector. 

What you’ll be doing 

• Lead the Foundation’s work to understand the impact of AVs on transport equity for disabled people, working closely with Programme Directors and partners across government, industry and the charity sector. 

• Scope, commission and manage projects related to AVs – such as pilots, commercial partnerships, research studies or funding opportunities – ensuring alignment to strategic priorities. 

• Bring technical, regulatory, and market understanding of AVs to shape the Foundation’s approach in this space. 

• Manage end-to-end delivery of specific initiatives, including planning, budgeting, due diligence, contracting, risk management, and governance reporting. 

• Use insight, evidence and stakeholder engagement to shape new programmes of work and ensure delivery reflects the needs of disabled people. 

• Work flexibly across our matrix team, contributing to projects or funding rounds outside your own portfolio as needed, and supporting colleagues with specialist input or delivery resource.

• Build and maintain relationships with key external stakeholders. 

• Collaborate across the Foundation, including with the Insight & Evaluation, Finance and Communications teams, to ensure high-quality delivery, learning and visibility of our work. 

• Bring and apply knowledge in key areas as accessible transport, disability, inclusive innovation, grant making or systems change.

• Support the development and continuous improvement of our delivery models, funding mechanisms and ways of working. 

RNCSF enables hundreds of vulnerable children each year to access the care, stability and education that prepares them for success in life--join our small and dedicated team to run the SpringForward programme for care-experienced post-18 success through university preparation and employment opportunities leveraging resources from the UK's top independent schools.

About SPANA

For over a century, SPANA has been dedicated to transforming the lives of working animals and supporting the people who depend on them. We work with partners worldwide to increase access to essential veterinary treatment and campaign for better welfare standards. We also support owners as they develop the knowledge and skills to look after their animals with confidence and care.

About this role

Our Global Programmes Department (GPD) works on an innovative partnership model to deliver our mission to transform the welfare of working animals in a world where animals, people and the environment are respected and thrive. 

This exciting role will join our team on a 12-month fixed-term contract to support an ambitious work plan by scoping, defining and advancing key new project areas and strategic initiatives. The Special Projects Manager will work closely with our international partners and the wider organisation and will report to our Head of Programmes.

The successful candidate for this role will work on a diverse and exciting range of projects. The projects will seek to expand our impact through developing innovative approaches to achieving sustainable improvements in working animal welfare. These might include: 

• exploring options for social business models, and assessing how they can be best applied to animal welfare in low-income settings 

• scoping and developing synergistic partnerships with development sector actors 

• country-specific analysis on specific challenges to working animal welfare in complex situations. 

The Special Projects Manager will scope and analyse different project areas, collaborating with internal and external stakeholders and commissioning and overseeing subject matter experts, as needed, to progress different areas.

This role would suit an experienced, innovative and creative project manager who enjoys strategic analysis of complex scenarios with different stakeholders, interests and actors. Experience of research, policy and working across sectors would be an asset, alongside a commitment to social equity and our mission and values. 

Contract, location and salary

This is a fixed-term, 12 month, full-time (34.5 hours per week) role. This is a UK-based position. Applicants must have the right to work in the UK currently and for the duration of the contract.  The salary for this role is £50,000 per annum.

Further information and how to apply

Please review the job description for full details including a person specification. The deadline for applications is 23:59 GMT on Sunday 22 March 2026. 

Are you passionate about education? Do you want to make a positive difference to young people’s lives? 

We’re seeking someone with a strong commitment to social impact, who thrives in a small, high-performing team and brings a proven ability to deliver, build trusted relationships, and grow engaged communities of education leaders.

In this role, you will lead on building strong relationships with senior leaders in schools and Multi-Academy Trusts, supporting them to deliver HPF education resources, including Game Plan, helping them to embed our content in their curriculum and across their schools. You will work closely with the Head of Programmes to build and implement growth and engagement strategies, as well as being the first point of contact for educators and schools. 

If you have worked in education, or have experience building relationships to scale programmes across the UK and beyond then we want to hear from you.

Key responsibilities include: 

• Build trusted relationships with teachers, school leaders, and education partners.

• Act as the main point of contact for schools and Multi-Academy Trusts participating in HPF education programmes.

• Support schools with onboarding, induction, and ongoing engagement in programmes.

• Help develop our ongoing strategy for building a community of educators across the UK.

• Manage community metrics

• Support the wider Education team to gather, analyse, manage and report data

• Support our educators with course delivery, access to materials and resources, ensuring they are making the most of the course materials and feel confident to deliver our programmes.

• Monitor participation and engagement levels, following up where needed.

• Gather insights from educators to help improve programme design and delivery.

• Create and schedule regular communications for the education community (emails, newsletters, updates).

• Work with marketing or fundraising colleagues to amplify educator voices and stories

Essential experience: 

• Proven experience of senior stakeholder management (preferably within education)

• Passion for social impact and the High Performance Foundation’s mission

• Understanding of the wider education sector

• Confidence networking and engaging with stakeholders and education partners at all levels 

• Excellent written and oral communication skills

• Excellent interpersonal and teamwork skills, with the ability to work across the team

• Willingness to undertake school visits across the UK. 

• Effective time management

Desirable experience:

• Experience delivering and scaling education programmes for young people within education settings

• Stakeholder management within education, building trusted relationships with schools and Multi-Academy Trusts

• Monitoring, evaluation and learning, including collecting impact data and tracking metrics

• Experience of working collaboratively within a small charity, start-up or similarly agile organisation

What’s on Offer:

• Hybrid working - mix of home and central Norwich office days

• The opportunity to work within the High Performance Foundation and alongside the award winning,High Performance Podcast.

• Competitive rate and 25 days holiday (FTE) for the successful candidate.

• An immediate start in a fantastic organisation that is impacting the lives of thousands of young people across the UK.

• A hybrid working pattern.

Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London. 

LMK’s Head of Programmes leads, develops and delivers LMKs high quality education programmes for young people and the trusted adults around them, ensuring our programmes are responsive to the changing experiences of young people and the feedback from our programme evaluation. Leading a passionate and talented team of employees and freelance youth workers, this role is an important ambassadorial role for LMK, bringing gravitas and insight from your experience of education provision to evidence LMK’s impact to fellow education professionals, youth workers, funders and the media. Working with the CEO, and our Youth Advisory Board, this role helps shape the strategic direction for LMK. 

We’re especially keen to hear from candidates who have:

• Strong understanding of RSHE / relationship education

• Senior leadership experience

• Experience in designing and delivering youth-focused education programmes

• Safeguarding expertise (DSL experience highly desirable)

• The ability to inspire, lead and support a diverse team.

Working from home, but with regular travel around London, so must be based in or near London.

Recruitment Timeline
Vacancy closing date: Sunday, March 22, 2026, 11:30 pm
First round interview date: Wednesday, April 1, 2026

Please see job description for more details.

Reports to: Assistant Director of Finance & Operations

Line Manages: Delivery Operations Manager

Salary: £52,692

Location: Central London, Hybrid

Contract: 2-year fixed term

Closing date for applications: 12pm, Tuesday 17th March 2026

Interview dates: Week commencing 30th March 2026

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling and spreading the practices that make a difference.

One of the most important things we do is ensure that our funding and commissioning processes run smoothly and deliver maximum impact. We manage significant grants and complex commissioning arrangements that support projects designed to make a lasting difference. To do this well, we need robust systems, clear governance and strong relationships with partners. This role is critical to making that happen. As our Senior Grants & Commissioning Manager, you’ll lead on optimising our grant management system Salesforce, oversee risk and compliance and drive improvements in commissioning and procurement across the organisation. You’ll be the go-to person for contracts, grant agreements, policy guidance and Salesforce, ensuring data integrity and enabling confident decision-making. By keeping everything organised and efficient, you will be helping us achieve our strategic goals and deliver on our mission.

Key Responsibilities

Your role would be to ensure our funding and commissioning processes run efficiently, compliantly and strategically. You’ll lead improvements in systems, governance and risk management, act as the organisation’s Salesforce and grant management expert, and provide strong leadership to the team which will enable confident decisions and maximising impact. A detailed list of your key responsibilities on how you’ll do this is given below:

• Grant management and system optimisation:
• Manage the organisation’s grant management system (Salesforce), ensuring functionality, accuracy and integrity of data.
• Configure and update forms, fields and workflows to support new applications and evolving business needs.
• Develop and deliver custom reports and dashboard for internal teams to enable effective monitoring and decision-making.
• Act as the primary liaison for system enhancements, ensuring continuous improvement, and day-to-day troubleshooting.
• Commissioning and procurement:
• Support the Assistant Director of Finance and Operations in delivering improvements to commissioning and procurement processes across the Programmes, Evaluation, Change and Evidence directorates.
• Ensure commissioning activities align with organisational priorities and compliance requirements.
• When required, provide support and additional resource to the Delivery Operations Manager on the execution of agreements for all teams.
• Risk management and compliance:
• Lead on negotiating terms and conditions with grantees, evaluators and researchers, escalating complex issues where necessary.
• Conduct due diligence for funded projects, ensuring compliance with organisational standards and risk mitigation.
• Maintain and control master versions of all templates, including Grant Agreements and Variations, ensuring accuracy and consistency.
• Governance and policy development:
• Develop, maintain and disseminate non-HR policies and guidance documents related to commissioning and procurement.
• Ensure governance frameworks are robust, up-to-date and embedded across the organisation.
• Training and capacity building:
• Design and deliver training sessions to build staff competency in policies, guidance and system procedures.
• Act as the organisational expert on Salesforce and grant management processes, providing ongoing support and advice.
• Leadership and team management:
• Provide direct line management, mentorship and professional development for the Delivery Operations Manager. When required during periods of peak activity, provide support and resource for their responsibilities.
• Ensure effective delegation, clear escalation routes and a culture of high team performance

Please visit our website for the full 'About You' information.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

Hybrid Working Details

The office is based in Central London. Those living in and around the 32 London Boroughs are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.

As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

To Apply

To apply, please send a CV, your answers to the two questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Tuesday 17th March 2026.

When applying for this role, please ensure that your cover letter can answer, within a maximum of 400 words per answer, the following questions below:

1. Please provide an example of a complex operational process you’ve developed from scratch and implemented independently. What did you do, what impact did it have, and what did you learn?

2. Please describe your experience working with CRM or database systems and provide an example of when you’ve implemented a change to how that system is designed.

You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

Interviews will take place in the week commencing 30th March 2026, we foresee this being a one stage process.

Benefits Include

• £1,000 professional development budget annually

• 28 days holiday plus Bank Holidays

• Four half days for volunteering activities

• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year

• Death in service - 4 times annual salary

• Flexible hours. Core office hours 10am – 4pm

• Financial support including travel and hardship loans

• Employer contributed pension of 5%

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Senior Lead - Acquisition and Digital Fundraising, you will be instrumental in delivering on three of our four core strategic priorities:

1. Build Regular Giving – laying the foundation for higher long-term value and stronger ROI across acquisition channels.
2. Drive All Donors to Legacy – recruiting quality donors who have the potential value to feed into legacy and long-term giving goals.
3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital acquisition within a cohesive fundraising strategy

The Senior Lead - Acquisition & Digital Fundraising role is responsible for delivering Operation Smile UK’s strategic individual giving acquisition programme. This role is key to driving income growth and expanding our supporter base across multiple channels, including digital, DRTV, dialogue fundraising and print.

You will lead the strategy, planning, delivery and evaluation of acquisition campaigns, including the onboarding process, with full accountability for managing significant budgets, agency partnerships and performance metrics. This is a senior, hands-on role suited to an experienced acquisition fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the multi-channel acquisition strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across direct dialogue, digital, DRTV, and print channels.
• Lead on the planning and delivery of the onboarding process for all new recruits.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing channels and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for acquisition budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, CPA, and long-term value across all acquisition channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short-term and long-term channel performance evaluation.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the acquisition programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Deliver and optimise the onboarding and conversion programme for new donors.
• Develop CRO strategies and implement with support from the Communications team, whilst supporting the enhancement of web development
• Ensure consistent campaign integration across touchpoints and maximise thematic/creative cohesion, working in collaboration with the Senior Communications Manager to lead and develop the creative and content strategy for acquisition.
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person Specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving or fundraising acquisition roles.
• Proven success delivering multi-channel acquisition campaigns with strong ROI.
• Experience managing external agencies and suppliers to high-performance standards.
• Strong background in digital fundraising and paid media.
• Demonstrated experience managing and reporting on substantial acquisition budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 23rd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Join us at Community Integrated Care and help shape the future of social impact.

We’re looking for a Senior Communications and Marketing Manager to lead the marketing and communications of our specialist Partnerships and Communities function.

In this strategic position, you’ll join a specialist team that designs programmes that transform lives and challenge inequality, collaborating with iconic brands, innovators, and influential public figures. This is a unique opportunity to drive campaigns, projects and partnerships that create societal change.

This is a full-time permanent role with national travel and regular / weekly presence required in our head office in Widnes, so the ideal candidate will be based within an hour’s commute of Widnes.

What is "The Deal" for you?

• Transformative work: You’ll work with our portfolio of exceptional partners, including British Cycling, Rugby Football League, Lawn Tennis Association and RSPB, and high-profile brands and public figures, in a team that have been named ‘Care Innovators Of The Year’.
• Flexibility: Work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments. You can work from home, or from our head office in Widnes, or a flex between the two (there is a requirement to travel to our head office at least once a week).
• Development: We'll work with you to develop your career, in an incredible role where you’ll build skills and experience working with exceptional people and brands.
• Pension and benefits: contributory pension scheme, retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Best Lives Possible: You'll be working for an award-winning charity that is dedicated to ensuring that people who draw on social care can live the Best Life Possible.

You’ll take ownership of the communications and marketing requirements for our Partnerships and Communities portfolio, ensuring every project has a clear, impactful marketing strategy. From developing inclusive campaigns and activations, to building new relationships, products and partnerships, you’ll be at the heart of promoting our work and growing our influence.

You’ll work in close collaboration with our award-winning Communications and Marketing function to ensure your strategies align with, and complement, our overarching communications strategy, vision and corporate brand. By coordinating with our PR, Social Media, and Marketing teams, you’ll drive consistency and cohesion through the Partnerships and Communities programmes, helping us amplify our message and strengthen our impact.

Key Focus Areas

• Supporting partnership, funding and supporter growth and retention by working with the Partnerships Development Manager to develop partnership strategies and materials (e.g., pitches, proposals, content, impact reporting), and track/evaluate partnership activity to evidence impact and attract new support.
• Commissioning and managing the creation of accessible and effective assets (e.g. presentations, toolkits, social content, video) that are used in the delivery and implementation of a wide variety of programmes and campaigns, across diverse themes. This will involve close collaboration with the Senior Programmes Design Manager and our partners.
• Developing and overseeing integrated marketing and communications plans for the programmes and campaigns – considering objectives, audiences, channels, timelines and KPIs - in close collaboration with Community Integrated Care’s in-house internal and external Marketing and Communications team and operational colleagues, and our partners, to ensure that we reach and empower our target audiences.
• Identifying, delivering and collaborating on profile-raising activations with partners (e.g., events, co-branded campaigns, ambassador activity, PR opportunities) that celebrate the charity, extend reach, and support a more inclusive society, working with Community Integrated Care’s external communications team – including PR and Media, Social Media, Policy & Public Affairs and Design specialists.

Our Ideal candidate:

• Degree-qualified in Marketing, Communications, or related field.
• Proven experience in content creation, media relations, and digital marketing.
• Strong track record in strategy design, project management, and inclusive marketing.
• Skilled in copywriting, data analysis, and creating engaging presentations.
• A creative, detail-focused professional who thrives in a fast-paced environment.
• Passionate about social inclusion, community development, and making a positive impact.

Why join us?

• Be part of a charity that’s changing lives through innovative social impact programmes.
• Work on high-profile campaigns with partners, ambassadors, and influencers.
• Enjoy opportunities for professional growth, coaching, and development.
• Make a tangible difference in communities across England and Scotland.

Ready to lead impactful campaigns and help us create a better world?

Apply today and be part of something extraordinary.

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.