Head of supporter experience jobs
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in London, E1 with flexible homeworking arrangements in line with Crisis’ Hybrid Working Policy
Contract: 12-month fixed term contract or secondment opportunity to support our CRM Transformation programme. If you are applying for this as an external secondment, please flag when submitting your application.
About the role
This is a fixed term role with a clear mission, created specifically to support Crisis’ CRM Transformation programme. We are migrating to a new CRM system, Microsoft Dynamics 365, underpinned by a Modern Data Platform, and the next nine to twelve months are critical as the new platform enters live operation. As Interim Business Systems Manager you will sit at the centre of this transition, collaborating with product owners, developers, suppliers and business stakeholders to make the handover from programme delivery to business-as-usual a success, equipping Crisis with impactful, sustainable systems for fundraising and engagement in support of our mission to end homelessness.
Coaching and developing our Product Owners will be at the heart of this role, helping them build the confidence and capability to own their backlogs, prioritise with clarity and bring well-formed decisions to the table, alongside embedding consistent, sustainable development practices across the team. You will also lead key transition deliverables, including the rebuild of Apteco FastStats so that marketing delivery remains robust and well-governed, and provide governance, oversight and transition planning for our Christmas systems cycle.
This role exists to support a defined period of transformation; it is offered on a fixed term basis, and decisions about how the team is shaped beyond the transition will be made as the programme concludes. What we can offer now is a bold, genuinely pivotal piece of work, and the opportunity to leave Crisis with a stronger, more confident and capable systems team.
About you
- Demonstrable experience of leading technology teams through significant change, such as service transition, operating model shifts or go-live readiness
- Strong working knowledge of Microsoft Dynamics 365 or similar enterprise CRM platforms
- A solid grounding in service management principles (ITIL or equivalent), with practical experience of establishing support models and change governance
- A track record of building or improving development practices, from sprint discipline and documentation through to release management and peer review
- Experience of developing product ownership, solution design and business analysis capability in others
- Strong stakeholder management skills and the confidence to work at pace with ambiguity
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Wednesday 19 August 2026 at 23:59
Interview date and location: W/C 31 August 2026 via Microsoft Teams
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
Are you experienced in leading a team within Service Charges?
We have two fantastic opportunities to join our Service Charges team as Regional Service Charge Managers. Based from our office in Basingstoke, you'll combine office and home working in line with our hybrid approach, with occasional travel to our Wembley office for team meetings.
The Role
Reporting into the Head of Service Charge Setting and Administration, you'll be responsible for managing and coordinating the Regional Service Charges team in the South West region in the delivery of the service charge calculations (all tenure types) and annual service charge statements to customers in line with legal and regulatory requirements. The portfolio consists of approximately 20,000 units with a total annual service charge income budget of c.£20 million. Responsibilities include:
Managing the Regional Service Charge team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement
Setting the annual service charge expenditure and income budget across all tenures within the region
Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met
Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers across different tenure types, ensuring compliance with legal requirements
Reviewing and approving the certification of annual service charges, documenting the calculation and apportionment process, including the reports and supporting documentation to facilitate the certification
Producing and analysing regular reports on recoverable repairs and maintenance expenditure, estimated service charge income and ad-hoc reports dependant on business requirements
What we're looking for
You should have previous experience in a similar management role within service charges. You'll need to demonstrate strong technical knowledge, being adept in managing fixed and variable charges in a large and complex setting, preferably in a housing context. You'll also need:
To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standards
Thorough understanding of the Landlord and Tenant Act 1985 (as amended) and other guidance and best practice for service charges
To be qualified by experience or a qualified accountant with a solid understanding of accounting practices and concepts including account reconciliations
Ability to take ownership and work independently whilst meeting tight organisational deadlines
Strong stakeholder management skills, demonstrating collaborative, cross-functional working relationships, including experience liaising with external stakeholders, e.g. auditors, regulators and Ombudsman
Experience in directly engaging with customers, addressing queries, and delivering clear, concise written communication
Strong experience with Microsoft Office applications, including intermediate / advanced excel
Knowledge and experience of using housing management and property management systems (e.g. Workday, SUN, Agresso, NEC, Active H or similar)
Renters Rights -Caseworker
Salary: £31,101 per annum
Closing date – 04 September 2026
Cambridge House is looking for motivated people who are willing to go the extra mile to create a more just society. We provide a range of services that are designed to improve people’s lives.
At Safer Renting we tackle the abuse of renters and criminality in the private rented sector by leveraging our partnerships with local authorities to hold landlords accountable for providing safe, decent, and secure homes. We also seek to transform the sector through our award-winning research and campaigns.
Our team is very diverse in terms of cultural diversity and lived experience, we offer staff a range of competitive benefits.
The successful candidates will have experience of:
- Empowering individuals with the knowledge, guidance and confidence to exercise and enforce their rights.
- Supporting legal action and securing positive outcomes for individuals through evidence-based case preparation.
- Championing tenant’s interests.
How to apply
Applicants will be required to submit their CV along with a supporting statement outlining their relevant experience and suitability for the role.
You will also be required to download and complete a Criminal Records Declaration Form and a Diversity Monitoring Form, both of which are available on the Work With Us/Job Opportunities page of our website.
We value diversity and warmly encourage applications from disabled and Queer/LGBTQIA+ people, candidates who share lived experiences with our service users, and people from Black, Asian and global majority communities.
Note Recruiters or Agencies will not be responded to .
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
AT KSAAS, the Operations Manager leads the day-to-day management of the office and administration team, oversees organisational operational and administrative systems, and acts as the key point of contact for all operational matters. They work collaboratively with the leadership team to develop, implement, evaluate and improve organisational operational policies and procedures, ensuring legal compliance, ethical working, effective service coordination and high standard client, staff, partner and stakeholder experience. They line manage the administrative staff and coordinate the volunteering & training services. At KSAAS, the operations lead is supported directly by the CEO, Head of ISVA Services & Head of Therapeutic Services and indirectly by the Board of Trustees. We are looking for a candidate who has extensive experience of administrative or operations roles, preferably at manager level.
Kent Sexual Assault & Abuse Service is a feminist organisation that firmly believes that sexual violence against women and girls arises from the patriarchal social structure in our society. We believe this social structure causes and propagates gender inequality and that sexual violence is one tool that is used to control women and girls as part of this social dynamic. We recognise the sexual violence affects people of all genders and provides a safe space for all survivors of sexual violence across Kent & Medway, where they can access the high-quality trauma-informed specialist practical and therapeutic support they need to recover from the impact of sexual violence and rebuild their lives.
Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
- Location - London or Kenya
- Salary -£50,919 - £52,259 per annum if UK based. (Competitive Birches rated salary for the local market if based outside of the UK)
- Team - Digital Team within People Operations and Assurance Directorate
- Hours - Full time, 35 hours/week
- Contract - FTC (2 years)
JOB PURPOSE
Start Network is delivering an ambitious digital transformation strategy that will fundamentally change the way the network anticipates crises, makes decisions, manages risk, and supports locally led action. Working under the strategic direction of the Head of Digital and Operations, the Digital Delivery Lead is responsible for translating Start Network's digital strategy into successful delivery. The role owns the planning, coordination, implementation and adoption of digital products, platforms and transformation initiatives, ensuring strategic priorities are delivered on time, within budget and to agreed quality standards. The postholder acts as the bridge between strategy and execution, turning organisational objectives into practical delivery plans and measurable outcomes.
The post holder plays a hands-on leadership role across cross-functional teams, suppliers, and partners—embedding user-centred design, agile delivery practices, strong risk management, and high technical standards. They support the organisation to build digital capability, strengthen digital culture, and ensure that digital systems enable speed, scale, and accountability in locally led humanitarian action.
KEY ACCOUNTABILITIES
DELIVERY LEADERSHIP AND GOVERNANCE
- Lead delivery of the digital, product and innovation roadmap agreed by the Head of Digital and Operations, translating strategic priorities into delivery plans, milestones, resource requirements and measurable outcomes.
- Support digital governance and portfolio prioritisation processes, providing delivery insights, performance data and recommendations to inform investment and prioritisation decisions.
- Lead organisation-wide digital transformation initiatives, ensuring the successful adoption of new technologies, systems, ways of working and digital capabilities across Start Network, ensuring alignment between digital delivery teams, operations, programme operations, and organisational strengthening
- Identify opportunities to improve organisational effectiveness, collaboration and member experience through digital solutions.
- Lead end-to end delivery of digital products and system enhancements.
- Deliver the organisation's AI and innovation roadmap, supporting the responsible adoption of emerging technologies within governance frameworks, policies and risk appetite established by the Head of Digital and Operations
- Ensure delivery teams, suppliers and stakeholders are aligned around agreed strategic objectives.
DIGITAL PLATFORM AND PRODUCT DELIVERY
- In liasion with the Head of Digital and Operations, owning the vision for our digital platforms including setting priorities for future development, gathering user feedback and improving products
- Work in partnership with Communications colleagues to ensure organisational digital platforms effectively support audience engagement, campaigns and storytelling objectives
- Manage day-to-day development, iterations, integration, and optimisation of Start Network’s digital platforms.
- Lead backlog management, sprint planning, UAT, release cycles, and performance monitoring.
- Ensure digital products are user-centred, accessible, and adapted to the needs of members, hubs, and internal teams.
- Manage the operational performance of digital suppliers and technology partners, ensuring delivery against agreed contracts, service levels and project outcomes, while escalating strategic supplier or investment decisions to the Head of Digital and Operations.
- Collaborate with internal teams to identify, scope, prioritise, and deliver digital projects that support organisational needs and opportunities.
- Manage relationships with developer agencies and ensure value for money in maintenance, retainers, and project work.
- Lead project teams to deliver projects on time and within budget.
- Support the development and integration of internal systems—including Salesforce, data management tools, and digital communications platforms.
- Build strong relationships across the organisation, understanding staff needs and advising on emerging digital opportunities.
DATA INSIGHTS
- Implement data elements in line with organisational data governance standards
- Oversee delivery of dashboards, analytics tools, and data pipelines, ensuring digital solutions reliably support decision‑making across the network and align with agreed data standards and governance.
- Integrate ethical AI, automation, and data driven capabilities under the guidance of their line manager
INNOVATION
- Responsible for horizon scanning and researching emerging technologies.
- Test new ideas and pilots, identifying opportunities for digital innovation across the organisation
- Represent Start Network externally, sharing learning and positioning the organisation as a leader in humanitarian digital innovation
CYBERSECURITY
- Implement technical security controls and privacy‑by‑design measures within digital platforms and projects, in line with organisational data protection and governance requirements.
- Coordinate cyber security assessments, vendor security due diligence, and digital incident preparedness, working with assurance and data leads as required.
- Ensure digital solutions meet Start Network’s standards for trust, safety, and responsible use of technology, embedding these principles into system design and delivery
STAKEHOLDER ENGAGEMENT & COMMUNICATION
- Develop strategic partnerships with technology organisations, innovation networks and academia to support digital innovation
- Provide expert advice to colleagues and senior leadership on digital delivery, product development, implementation options and user adoption, being the key liaison between technical teams, suppliers, internal teams, and hubs.
- Provide clear communication of delivery progress, blockers, risks, and achievements.
- Support organisation‑wide digital literacy and adoption initiatives.
- Support organisation‑wide initiatives to build digital literacy, confidence, and adoption.
DIGITAL ENGAGEMENT & CULTURE
- Build a strong digital culture by designing and delivering digital focused training and capability building for staff.
- Lead the rollout and scaling of digital communication tools to hubs and internal teams.
LINE MANAGEMENT
- Lead, motivate and develop the Digital Team, setting direction, priorities and standards for digital delivery across the organisation.
- Build organisational digital capability through coaching, mentoring and leadership of cross-functional teams.
- Carry out effective line management of a team, including recruiting and training direct reports and have an active role in building an inclusive team culture in line with our values.
- Monitor performance and ensure key performance indicators and targets are met or exceeded
- Recognise good performance appropriately and address poor performance effectively.
- Support direct reports to line manage and lead their teams
- Support talent management across all teams, including through succession planning and identification of skills gaps
- Support the professional development and growth of direct reports and other members of the team
START NETWORK CULTURE
- Carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children
- Commit to Start Network’s vision, principles, values, and approach
- The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.
PERSON PROFILE
SKILLS, KNOWLEDGE & EXPERIENCE
ESSENTIAL
- Significant experience delivering digital projects or products end-to-end
- Solid project lead and delivery management skills, with a track record of delivering on time and to scope
- Ability to work across technical, operational, and business teams to drive delivery
- Experience managing digital products, platforms and technology suppliers.
- Experience working with cybersecurity, digital governance and risk management.
- Strong experience managing stakeholders, including internal teams, suppliers, and partners
- Experience supporting digital adoption, including user engagement, training, or rollout
- Experience working with digital systems and platforms, with an understanding of user-centred design and continuous improvement
DESIRABLE
- Experience leading organisation-wide digital transformation programmes.
- Experience developing digital strategy and roadmaps.
- Experience leading multidisciplinary digital teams.
- Advice and influence senior leaders on technology and investment decisions.
- Experience of Salesforce platform and management
- Understanding of databases and CRMs
- Experience of working in International / NGO / networked environments and complex stakeholder ecosystems
- Experience working with agile or product delivery approaches (e.g. backlog management, sprint planning, release cycles)
- Experience using data, dashboards, or analytics tools to inform decisions and improve performance
- Awareness of digital security, privacy-by-design, and governance considerations
- Awareness of emerging technologies such as AI, automation, or data-enabled solutions
The Company
Start Network is made up of more than 90 non-governmental organisations across five continents, ranging from large international organisations to local and national NGOs. Our programmes allow members to deliver humanitarian action around the world.
Our mission is to create a new era of humanitarian action that will save even more lives. We aren’t driven by media headlines or political will, we’re here for the communities affected by and at risk of crises.
We are an organisation committed to doing things differently. For some roles, we need more technical humanitarian expertise, but for other roles, we are looking for relevant transferable skills, the right attitude, and a passion to bring change.
The client requests no contact from agencies or media sales.
Julian Support has been supporting the people of Norfolk and Suffolk for over 36 years with their mental health and wellbeing. We are pleased to be working in partnerhip with Norwich City Council, supporting people to create safer homes and better places to live.
Join us and enjoy a professional, supportive workplace, working alongside people motivated and passionate about the services they provide.
Safe & Habitable Homes supports people in Norwich who have been identified as being at risk from self-neglect & hoarding.
The aim of the Safe & Habitable Coordinator role is to practically and emotionally support people to reduce risks, build trust and support people to create safer, more habitable homes.
Referrals are made through Norwich City Council and their Support NOW project.
Core working hours are Monday to Friday, 9am-5pm.
This role will be based at City Hall in Norwich, and will be expected to work across the Norwich locality.
Applicants must hold a full, valid UK driving licence as we are supporting people in the community.
Please see the attached Job Description for more details.
If your application is successful, we will contact you with an interview time, interviews will be held on 10th September 2026 at our Head Office in Norwich.
Supporting people across Norfolk & Suffolk to improve their mental health and wellbeing.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Cleveland Independent Stalking Advocate (ISA)
Location: Cleveland - 40% Midlesborough Police Station / 60% Homeworking, with bi-monthly travel to London
Hours: Full Time - 35 hours
Contract: Fixed term to 31st March 2027
Salary: £30,737.70
Start date: As soon as possible
Reports to: Deputy Head of Operations
Job description
Cleveland Independant Stalking Advocates deliver high-quality advocacy, advice, and emotional support to victims of stalking across Cleveland. The position will support victims to navigate the criminal justice system (CJS), civil and family courts, and wider statutory and voluntary services. The role will also involve multi-agency collaboration, risk assessment, safety planning, and supporting victims to understand and exercise their rights.
The postholder will support the Cleveland satellite project, which operates independently and remotely from the Suzy Lamplugh Trust’s main office. The postholder will be responsible for casework assigned to Cleveland and promoting stalking services available to Cleveland
Application Instructions
Please detail in your covering letter how you meet the requirements in the essential person specification criteria of the job description.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment

The client requests no contact from agencies or media sales.
Natural History Museum
Financial Controller
Salary: £65,000
Contract: Permanent, Full-time (36 hours per week)
Hybrid working: 3 days per week in the office, South Kensington
The Natural History Museum is one of the world's most iconic visitor attractions and a globally respected scientific research centre. Home to over 80 million objects and welcoming more than five million visitors annually, we are uniquely placed to inspire people to care about the natural world and tackle some of the most pressing challenges facing our planet.
As we continue to deliver our ambitious strategic priorities, we are seeking an experienced and forward-thinking Financial Controller to play a pivotal leadership role within our Finance team.
This is an outstanding opportunity for a qualified finance professional to lead core financial operations, reporting and systems functions while helping shape the Museum's financial strategy and supporting transformational change across the organisation.
About the Role
Reporting to the Head of Finance, the Financial Controller will lead three teams, totalling 12 members of staff, across Financial Accounts, Financial Operations and Finance Systems.
You will be responsible for ensuring the integrity, compliance and effectiveness of the Museum's financial reporting processes, maintaining strong financial controls and delivering excellent finance services across the organisation.
Key Responsibilities
As a key member of the Finance leadership team, you will:
- Lead and develop the Financial Accounts, Financial Operations and Finance Systems teams, ensuring a high-performing, customer-focused finance function.
- Take overall responsibility for the production of statutory accounts, Whole of Government Accounts (WGA) returns and the successful delivery of the annual external audit process.
- Ensure compliance with accounting standards, Charity SORP, FReM, VAT and HMRC requirements, maintaining robust financial controls and governance across the Museum.
- Lead treasury management, cashflow forecasting and stewardship of Museum funds, whilst managing relationships with auditors, government bodies and other external stakeholders.
- Act as a senior finance leader and deputy to the Head of Finance, providing expert financial advice to senior stakeholders and supporting major projects and strategic initiatives.
- Drive continuous improvement across finance systems, reporting, policies and processes, ensuring efficient, compliant and effective financial operations.
- Work in partnership with business leads responsible for income generation, providing strategic advice and aligning teams to work with agility to respond to organisational need
About You
We are looking for an experienced and commercially minded finance leader who combines strong technical expertise with excellent stakeholder management and people leadership skills.
You will bring:
- A recognised accounting qualification (ACA, ACCA or CIMA) with significant, demonstrable post-qualification experience
- Proven experience leading and developing finance teams within a complex organisation
- Strong technical accounting knowledge, including statutory reporting, financial controls and governance
- Experience of preparing and presenting financial information to senior leadership and Board-level audiences
- Knowledge of charity accounting, SORP, VAT and HMRC requirements
- Experience overseeing finance systems and driving process improvement initiatives
- Advanced Excel skills and strong analytical capabilities
- Excellent communication skills, with the ability to translate complex financial concepts for non-finance stakeholders
- A proactive, solutions-focused approach and ability to manage competing priorities effectively
Why Join the Natural History Museum?
- 27.5 days annual leave plus public holidays
- Defined contribution pension scheme with up to 10% employer contribution
- Flexible and hybrid working arrangements
- Enhanced family-friendly policies
- Life insurance
- Employee assistance and wellbeing support programmes
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
Apply Now
The Natural History Museum is partnering exclusively with Allen Lane and Iain Slinn on the recruitment of this exciting opportunity. For a confidential discussion and further information, please contact Iain directly.
Using the power of science and 80 million specimens to create a future where people and planet thrive.

ABOUT THE JOB
This is a Home-based role, with occasional travel to London and within our operating areas of Hertfordshire, Buckinghamshire, Slough, Milton Keynes and Luton as required.
To make a full application, please send your CV & one side of A4 covering letter letting us know why you are interested in this position and provide information on any relevant experience that may assist your application.
For the full job description & recruitment pack, please visit our website.
PURPOSE OF ROLE
Major donors and philanthropists are currently responsible for over a quarter of Caudwell Youth’s annual income – due in part to the generosity of the networks of our founder, John Caudwell.
As Caudwell Youth enters its fourth year, we are seeking a Senior Philanthropy and Corporate Partnerships manager to help us expand beyond our strong founder-led base into a sustainable major donor and corporate supporter portfolio.
Proactive and commercially-minded, you will be confident driving and developing all stages of the major donor and corporate supporter stewardship process. Confidence in engaging in new business research, prospecting, initial meetings and pitches is a must, as you will be responsible for growing our small pipeline of supporters and warm prospects into a long-term income stream.
This is essential to Caudwell Youth’s future sustainability, with corporate partnerships and major donor income currently making up 30% of Caudwell Youth’s annual fundraising income (forecast to be around £450,000 this year).
Our ambition is to increase this revenue stream by around 50% to over £800,000 by 2030, in order to support more at-risk young people from across the UK, as set out in our recently launched strategy, Going National.
This is a role for a self-starter who is excited to drive high value growth and be a key part of Caudwell Youth’s upward trajectory, working within a small but dynamic fundraising team. It offers significant opportunity to shape and lead this area of fundraising as it grows.
You will be an experienced fundraiser with a proven track record of securing major gifts of four, five and six figure gifts, familiarity with managing corporate partnerships and evidence of growing and developing new pipelines and revenue streams.
You will own a significant portion of this income stream, with responsibility for securing new high-value relationships and growing existing supporters.
KEY DUTIES & RESPONSIBILITIES
Operating at a senior level within the fundraising team, this role will take the lead across Caudwell Youth’s philanthropic and corporate giving.
Working closely with the Fundraising Director to drive income growth and strategic development, your key duties will include:
MAJOR DONORS & PHILANTHROPISTS
You will manage a mixed portfolio of existing supporters and warm prospects, while building a pipeline of new high-value opportunities. To do this, you will:
- Take personal responsibility for securing, retaining and growing high-value (four, five and six figure) gifts and philanthropic partnerships, by engaging in detailed prospect research and building contacts with high-net-worth individuals and their intermediaries to create a pipeline of new opportunities.
- Provide a high-quality supporter stewardship experience to Caudwell Youth’s existing major donors and philanthropists and warm prospects, tailoring this to their wishes to create a unique journey for each donor which seeks to deepen their engagement with the charity. This may include:
- Personalised reporting
- Bespoke communications
- Face-to-face meetings and events
- Unique ways to be consulted on and engage with our work
- Opportunities to be recognised.
- Lead on the continued growth, development and stewardship of Caudwell Youth’s Oracles fundraising board in order to maximise its annual revenue.
- Support John Caudwell’s Charity Pioneer with the stewardship of existing and potential Life Changers Circle donors, including through hosting cultivation and network events.
CORPORATE PARTNERSHIPS AND FUNDRAISING
- Develop our corporate support pipeline, seeking to strengthen connections with existing corporate donors. This will include developing partnerships typically in the £10,000 - £100,000+ range through CSR, fundraising and sponsorship opportunities which align with Caudwell Youth’s values.
- Work with major donors and philanthropists, colleagues across the charity, volunteers and other stakeholders and contacts to proactively identify new corporate fundraising opportunities for Caudwell Youth.
- Work on Charity of the Year applications, pitches and proposals in conjunction with the Senior Leadership Team and representatives from volunteering and operations as required.
- Act as an account manager and first point of contact for corporate supporters of Caudwell Youth, coming up with tailored programmes of supporter engagement to maximise their fundraising, increase connection with our cause and engage them in strategic multi-year support partnerships.
- Supported by our Supporter Engagement Coordinator, encourage our corporate donors, major donors and philanthropists to meaningfully engage with our challenge fundraising programme.
- Review our existing Torchrunners model as a means of engaging corporate supporters as a group.
ACROSS THE FUNDRAISING TEAM
- Promote other ways to support Caudwell Youth, including gifts in wills, payroll giving, help in kind, challenge fundraising, charity-wide appeals and campaigns, events and digital content to your network of major donors, philanthropists and corporate supporters as appropriate.
- Work in partnership with the Grants and Impact Lead to develop applications and reporting for family philanthropic trusts where required.
- Work effectively as part of the fundraising team, together seeking ways to enhance and strengthen each others’ activities and diversify our revenue streams as required, including in relation to systems, policies, supporter engagement communications and fundraising events.
- Attend team meetings, personal work reviews and relevant meetings proactively and as a contributor.
- Deputise for your line manager as required in their absence, with support from the rest of the SLT.
ACROSS CAUDWELL YOUTH AND EXTERNALLY
- Work with Caudwell Youth’s operations and volunteering teams to create bespoke and sustainable opportunities for major donors, philanthropists and corporate supporters to engage in our work, while ensuring the needs of the at-risk young people that we support are always put first.
- Collaborate with our communications team to develop compelling copy and content which promotes our corporate fundraising offering and major donor support as required.
- Develop strong collaborative working with the wider teams to maximise income generation, and promote good communication and shared focus
ADMINISTRATION
- Use our CRM database, Beacon, to ensure all activity is properly captured, manage your pipelines, forecast income, track trends and data.
- Provide timely reports internally on performance, informing budget setting and subsequent reforecasts as required
GENERAL
- Behave and communicate in a way that is courteous and professional at all times, including representing the charity professionally to anyone you come into contact with and role modelling appropriate behaviour to colleagues.
- Express and promote equal opportunities and encourage inclusion and involvement.
- Ensure your work is aligned with the vision, mission and values of the charity.
- Ensure your work involves and reflects our young people’s views and voices where appropriate.
- Undertake and identify training as required and take a positive approach to personal development.
- Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
- Undertake any other reasonable tasks deemed necessary as required.
PERSON SPECIFICATION
ON APPOINTMENT, YOU ARE EXPECTED TO HAVE:
- Significant professional knowledge and experience in your specialist area
- The ability to take on substantial responsibility quickly
- Critical and detailed understanding of the specialty.
IN YOUR ROLE YOU WILL BE EXPECTED TO:
- Solve complex problems creatively
- Make judgements requiring analysis and interpretation
- Carry out duties with significant strategic influence
- Lead and line-manage others
- Deputise for your line manager, including handling serious issues, where required.
ESSENTIAL EXPERIENCE, KNOWLEDGE AND SKILLS
- In-depth understanding of major donor and philanthropy fundraising, including a demonstrable track record of managing a portfolio of high value supporters and securing and managing four, five and six-figure gifts.
- Knowledge of corporate fundraising and partnership development, including experience developing and managing corporate partnerships worth £10,000 and upwards.
- Ability to identify, qualify and cultivate high value prospects, with evidence of strong commercial awareness to spot opportunities, grow fundraising income and build new pipelines.
- Understanding of impact-led fundraising and how to communicate charitable outcomes effectively to supporters.
- Exceptional networking and relationship-building skills, with experience developing long-term fundraising plans and tailored donor engagement journeys.
- Excellent written and verbal communication skills for presentations, proposals, pitches, reports and stewardship materials.
ESSENTIAL PERSONAL ATTRIBUTES
- Self-motivated, proactive and comfortable with a high degree of autonomy.
- Entrepreneurial and commercially minded, with good business sense.
- Results-driven, with the ability to translate strategic ideas into tangible action.
- Confident and persuasive when working with senior stakeholders and major donors.
- Resilient and persistent when pursuing new opportunities.
- Strong attention to detail and commitment to quality.
- Possess a passion for making a positive impact on young people's lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Riding for the Disabled Association (RDA), we enrich lives through the unique bond between people and horses. Each year, we support over 39,000 disabled children and adults through activities including riding, carriage driving, and equine assisted programmes such as Quiet Corners and Tea with a Pony. We are pioneers in the therapeutic use of horses, leaders in disability sport, and the only major UK charity focused specifically on the health and wellbeing benefits of bringing people and horses together.
We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity. With 24% of the UK population classified as disabled, we make a lasting impact through the therapeutic power of horses.
We are now looking for a Coaching Coordinator to help us continue our work.
Job Title: Coaching Co-ordinator
Reports to: Head of Coaching and Equine
Based at: RDA National Office (Lowlands Equestrian Centre, Warwickshire)
Hours: Full Time (37 hours per week)
Contract Type: Permanent
Salary: £27,717
Role Purpose
To assist with training and continual professional development (CPD) organisation for RDA’s coaching workforce, supporting RDA’s coaching objectives in line with RDA strategy. Provision of support for the wider coaching team, volunteers and member groups with a continual emphasis on delivery of service and the requirement to increase RDA’s potential to work with more participants.
Specific Responsibilities
- Planning and facilitation internal and external meetings, including agenda distribution, minute taking, and follow-up on actions as required, with support from senior coordinators.
- Processing and recording of paperwork for the coaching pathway and RDA UK activities.
- Assist senior coordinators with the arrangement of training and assessment days.
- Organisation of online coaching modules.
- Assist Senior Coordinators and the Major Project Lead for Coaching and Equine with updating online content and content for coaching modules and resources (including equine).
- Work closely with the communications team to create, upload and monitor coaching and equine social media and marketing content.
- Update any budget spend in line with processing any coach or volunteer expenses claim forms.
- Manage the RDA Coaching Awards process, working in partnership with the Volunteer Manager to develop the future of the awards.
- Support the Senior Co-ordinators and Major Project Lead roles as required.
- Assist with the development of paperwork for the coaching pathway.
- Provision of advice and guidance to the RDA coaching network; act as the first line of response via telephone and email
- Provision of feedback elicited through contact with coaches to the Head of Coaching and Equine, including recurring themes, opportunities and concerns.
General
- Undertake such other duties as the line manager shall from time to time determine.
- Demonstrate the values and cultural aspirations of RDA in all work.
- Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.
- To attend and service the National Championships, providing support leading up to the event as requested, as well as supporting the event itself.
Person Specification
- Experience of working on multiple projects with ability to prioritise and multitask
- Experience of working with a charity
- Empathy with volunteering
- Empathy with the aims and values of RDA
- A working understanding of inclusion, equality and anti-discrimination, safeguarding and best practice
- Excellent verbal and written communication skills
- Skilled in accuracy and attention to detail
- Able to form and maintain good working relationships with colleagues and stakeholders
- Ability to work as part of a busy team
- Uses initiative and proactively supports other team members
- Ability to work independently to agreed targets
- Computer literacy with experience in Microsoft Office
At RDA, we harness the power of horses to enrich lives, supporting disabled people through innovative programmes that promote health


The client requests no contact from agencies or media sales.
Help MSF UK protect sensitive information and build trust through practical, proportionate information security and data protection. Develop specialist skills while working on varied, meaningful issues across the organisation.
Hours: 37.5 hours per week, Mon-Fri
Duration: Permanent
Location: London - hybrid, 2 days per week in office (including Wednesdays)
Salary:£41,902.62 to £51,214.32 per annum| Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.
Job Purpose:
The Information Security and Data Protection Coordinator supports MSF UK and Ireland in the effective coordination and day‑to‑day operation of its information security and data protection arrangements. The role focuses on maintaining key records, documentation and processes that underpin compliance with data protection legislation and good information security practice, including the UK General Data Protection Regulation (UK GDPR).
Working within the Transparency and Accountability (T&A) Team, the role supports the development and ongoing operation of MSF UK and Ireland’s information security and data protection framework by liaising with colleagues in IT, Procurement and other departments, and by supporting designated risk owners. The role provides practical coordination and advice to help ensure that appropriate technical and organisational measures are documented, reviewed and applied in a way that meets operational needs and regulatory requirements.
The post holder plays an important enabling role, supporting information security and data protection decision makers (especially the Data Protection Focal Point and the Senior Information Risk Owner) to take a risk-based approach to compliance decisions by maintaining accurate records, coordinating processes, and supporting effective governance, reporting and incident management.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Manager
Responsible to: Head of Marketing and Communications
Contract Type: Permanent, full time
Salary: £34,000 – 36,000 a year, dependent on experience
Location: Edinburgh / Hybrid
About Social Bite:
Social Bite is a charity and social enterprise with a vision of a society where no one should have to be homeless. For over a decade, we’ve brought people, partners and communities together to challenge the status quo and pioneer solutions that create lasting change.
From supporting people to find a safe place to call home, to empowering people into employment, to providing free, fresh food to people experiencing homelessness or food poverty, our work is rooted in dignity, kindness and impact. Across flagship campaigns, fundraising events and community led action, everything we do reflects our values of kindness, collaboration, dignity and impact, and our belief that lasting change is possible when people come together with purpose.
We’re proud of our warm, inclusive and supportive culture, where people feel trusted, valued and encouraged to bring their whole selves to work, with a strong focus on wellbeing, balance and collaboration.
The role:
We’re seeking a Digital Marketing Manager to join our team and support our mission to end homelessness. This role will lead and optimise our digital marketing activity across paid media, website, SEO, email and campaigns, helping more people discover, understand and support Social Bite. We’re looking for someone who can bring strong writing, creative thinking and digital know-how together, creating clear and compelling online journeys that inspire people to take action.
What you’ll be doing:
Working as part of our Fundraising and Marketing team, you’ll work closely with the Head of Marketing & Communications, Senior Communications Manager and Social Media and Marketing Executive to strengthen how Social Bite shows up online. You’ll bring together exceptional writing skills, creative flair, goal-orientated thinking and digital experience to ensure Social Bite’s website, advertising, email and campaign channels perform at their best. You’ll be an essential part of the team helping to grow awareness, support fundraising, drive footfall to our coffee shops and reach new audiences across the UK.
Shape clear, compelling digital content: write and develop copy for website pages, landing pages, emails, paid adverts and campaign activity, making sure our content feels human, useful and true to Social Bite’s mission.
Lead our digital performance: plan, manage and optimise paid advertising across search and social platforms, making sure budgets are used well and campaigns support fundraising, commercial and awareness goals.
Make our website work harder: take ownership of website content, SEO and user journeys so people can quickly find what they need, understand our impact and take action, whether that’s donating, visiting a shop, joining a campaign or getting in touch.
Turn insight into action: use data from GA4, Search Console, advertising platforms, email tools and dashboards to show what’s working, what needs to change, and where we can improve.
Deliver integrated campaigns: coordinate digital activity across our major campaigns, fundraising appeals, shop activity, partnerships and impact work, making sure plans are clear, joined up and delivered to a high standard.
Strengthen how we work: help us build better systems, reporting, processes and ways of working so the Marketing & Communications team can plan, respond to opportunities, and keep improving.
Champion Social Bite’s voice online: make sure our digital activity is clear, consistent and mission-led, helping people connect with who we are, what we do and why it matters.
What we’re looking for:
- Experience in digital marketing, with strong knowledge of paid media, SEO, website content and analytics.
- Someone who can balance hands-on delivery with planning, optimisation and clear recommendations.
- A confident writer who can create clear, engaging copy for websites, email, paid adverts and campaign journeys.
- A highly organised person who can manage multiple priorities, budgets and deadlines.
- A digital marketer who knows how to use data, but doesn’t lose sight of people, message and mission. Why we do what we do is always at the heart of communications.
Why join us?
- Impact: your work will help people affected by homelessness access food, homes, jobs and support.
- Culture: you’ll be part of a supportive and dynamic team in an entrepreneurial organisation that values your ideas and perspective.
- Growth: you’ll have the chance to shape digital marketing at an exciting stage of Social Bite’s growth across the UK.
Perks: competitive salary, flexible working hours, and benefits including:
- Generous annual leave entitlement (plus public holidays)
- Hybrid and flexible working
- Pension scheme
- Free food at Social Bite Coffee Shops
- Reward Hub (discounted gym, restaurants, shop partnerships)
- Health benefits cash plan
- GP24 access
- Death in Service
- Employee Assistance Programme
- Access to in-house counselling
- Monthly ‘Values Superstars’ rewards, recognising commitment to embodying Social Bite’s values
- A welcoming, inclusive and dog friendly office
Application process:
Please send a CV and cover message. Your cover message should give us a sense of who you are and show us why you’re a good fit for this role. It could be a letter (up to 500 words), a video or voice note (up to four minutes), a presentation or infographic of comparable length. Applications without a cover letter will not be considered.
Interview process:
Interview questions will be sent to you in advance to allow you to prepare. There will be a two-stage interview process.
Ahead of the second-round interview we’ll also ask shortlisted candidates to complete an exercise, like a short presentation or digital campaign task, for us to discuss on the day.
We believe everyone deserves a safe place to call home. We’re a charity and social enterprise working to break the cycle of homelessness.



The client requests no contact from agencies or media sales.
MEMBERSHIP MARKETING & INSIGHT MANAGER
18 hours per week (flexible working considered) Fixed-term contract - 6 months (with potential to extend)
£36,000-£40,000 FTE (£17,600-£19,600 pro rata)
Hybrid working - based at Westonbirt Arboretum, Gloucestershire
Use insight to shape the future of one of the UK's largest membership organisations.
Friends of Westonbirt Arboretum is an independent charity that inspires people to value and protect trees. With more than 39,000 members, we support the conservation, education and public enjoyment of Westonbirt, The National Arboretum.
We're looking for an experienced marketing professional who enjoys understanding people as much as promoting products. This is a new strategic role that will help us better understand our members, improve their experience and ensure our marketing activity is driven by evidence rather than assumption.
This isn't a traditional marketing communications role. You won't be expected to design leaflets, manage social media or build websites. Instead, you'll use customer insight, membership data and marketing expertise to identify opportunities, coordinate projects and help shape the future of our membership offer.
About the Role
This is a new strategic role designed to transform how Friends of Westonbirt Arboretum understands, engages and retains its members. We have an established membership of over 39,000 supporters with insight data surrounding this. We're looking for someone who can turn that insight into action— using evidence to improve the member experience, strengthen retention and shape marketing activity that delivers measurable impact.
This is not a traditional marketing communications role. You won't be expected to create artwork, build websites or write every communication. Instead, you'll lead the planning, insight and coordination that ensures the right activity happens at the right time through internal colleagues, Forestry England and external suppliers.
Summary of the role
Working closely with the Head of Income Generation & Engagement, you'll:
- Analyse membership and visitor data to identify trends, opportunities and areas for improvement.
- Develop audience segmentation and retention strategies.
- Improve the end-to-end member journey, from joining through to renewal and long-term engagement.
- Coordinate key marketing projects, including digital developments, membership renewals and customer experience improvements.
- Oversee marketing planning, member communications and website content in partnership with colleagues and external suppliers.
- Produce clear insight and reporting to support strategic decision-making.
About you
You'll bring experience of using customer insight to improve marketing performance and customer experience.
You'll be confident:
- analysing CRM or membership data
- translating insight into practical action
- managing multiple projects and stakeholders
- coordinating agencies and external suppliers
- improving customer journeys and digital experiences
- communicating recommendations clearly and influencing others.
Experience within a membership organisation, charity or visitor attraction would be advantageous, but is not essential.
Why join us?
This is an opportunity to shape a newly created role with genuine strategic influence. You'll help improve the experience of thousands of members while supporting the conservation and enjoyment of one of the world's finest tree collections.
We offer flexible and hybrid working, a supportive team environment and the opportunity to make a lasting impact within a respected conservation charity.
Key Responsibilities Membership Insight & Strategy
• Analyse membership and visitor data to identify trends, opportunities and risks.
• Develop audience segmentation with appropriate retention strategies based on evidence.
• Produce regular insight reports and dashboards to inform decision-making.
• Recommend marketing interventions based on behavioural and demographic analysis.
• Help determine what additional customer insight should be collected and why. Membership Journey & Customer Experience
• Take ownership of the end-to-end member journey.
• Identify opportunities to improve acquisition, onboarding, renewal and long term engagement.
• Lead projects to improve customer experience across digital and physical touchpoints.
• Ensure customer journeys are intuitive, efficient and evidence-led. Marketing Project Management Coordinate and oversee delivery of key marketing projects including:
• membership renewal improvements
• website user journey optimisation
• family membership implementation
• digital membership developments
• member communications Content, Publications & Digital
• Oversee website content, user experience and digital content planning.
• Coordinate e-newsletters, blog programme, member magazine, editorial planning, campaigns, marketing collateral and external design commissions.
• Coordinate technical improvements with external suppliers and internal teams.
• Ensure all communications support organisational priorities and member engagement. Supplier & Stakeholder Management
• Manage external agencies and suppliers.
• Coordinate delivery with Forestry England colleagues. Supplier & Stakeholder Management
• Brief and manage external agencies.
• Coordinate work with Forestry England colleagues.
• Manage project timelines.
• Monitor delivery and quality.
• Ensure resources are used efficiently. General Responsibilities
• Champion evidence-based decision making.
• Embed continuous improvement.
• Support wider organisational objectives.
• Comply with organisational policies and procedures. Person Specification Essential Experience
• Experience developing marketing strategies informed by customer insight.
• Experience analysing CRM or membership data.
• Experience improving customer journeys or user experience.
• Experience managing multiple projects simultaneously.
• Experience briefing and managing agencies or suppliers.
• Experience working across multidisciplinary teams. Essential Knowledge
• CRM and customer segmentation.
• Customer retention principles.
• Website usability and digital customer journeys.
• Email marketing.
• Marketing performance measurement.
• Data interpretation and reporting.
Essential Skills
Strategic thinking - Able to translate insight into practical marketing interventions.
Analytical - Confident interrogating data and identifying meaningful trends.
Project management - Able to coordinate multiple stakeholders and deliver improvements.
Communication - Excellent written and verbal communication. Able to influence senior colleagues and present recommendations clearly.
Organisation - Excellent planning and prioritisation skills.
Desirable
• Membership organisation experience.
• Charity sector experience.
• Visitor attraction or heritage experience.
• Experience with CRM systems such as Raiser's Edge.
• Google Analytics or similar reporting tools.
• Understanding of accessibility and user-centred design.
Personal Attributes - We're looking for someone who is:
• Curious and inquisitive.
• Commercially aware.
• Collaborative.
• Pragmatic.
• Confident making recommendations.
• Comfortable working independently.
• Motivated by improving customer experience.
• Interested in using evidence rather than assumption.
Success Measures
• Produced a membership insight dashboard.
• Developed a data-led retention strategy.
• Reviewed and improved the membership renewal journey.
• Coordinated implementation of agreed digital improvements.
• Established an annual editorial and communications plan.
• Improved reporting and marketing decision making across the organisation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Prostate Cancer Research:
Prostate Cancer Research (PCR) is a research and patient engagement organisation dedicated to creating a future where prostate cancer no longer threatens lives. Through research, innovation, policy & advocacy, and patient empowerment, we work to accelerate breakthroughs in prevention, diagnosis, treatment and care, while ensuring that the benefits of progress reach every community affected by the disease. Our goal is simple: to detect prostate cancer earlier, improve outcomes, reduce inequalities and transform the future of care for all men affected by prostate cancer.
About the role:
It’s been a very successful few years for PCR's Events & Community team with good results across the board, increasing income by over £1 million every year since 2023. And we recently won Fundraising Charity of the Year at the National Fundraising Awards 2026!
Now’s an exciting time to join us as we work on a new multi-year strategy and expand the team yet again, bringing in new resource to give the different activity areas space to grow and ensure we can do our best work – contributing to PCR’s lifesaving mission, developing our careers and enjoying work within an ambitious and supportive environment.
This role is new, created to focus on community fundraising which is a growing area with huge potential for PCR. We currently receive significant unsolicited income from our brilliant supporters, but there is a key opportunity to take a more proactive approach to recruiting new community fundraisers, improving their supporter experience and testing new offerings & products. You will work with the team to create and deliver a plan for this new proactive approach and will lead on day-to-day relationship management with fundraisers.
You will also lead the project management and delivery of some community-focused fundraising events. For example,our annual Snowdonia for Science event or testing new PCR-owned products which work for a community fundraising audience. We currently expect the split of time to be roughly 75% on community fundraising and 25% on events, but the two areas will be closely connected, and this split may change over time. We are excited to work with you to develop the direction of this role as the team and portfolio grows.
You will report to the Head of Events & Community and work closely with the whole team, as well as colleagues across PCR. Most of the Events team try to work together once a week when possible at our London office (Chancery Lane) but we have flexible working arrangements, so you can choose to be office based or hybrid. You would be needed to travel to regular supporter events across the UK (many of which are currently in the London/ SE England area) and to some team days in London on an ad-hoc basis.
Key Responsibilities
At PCR, we make team members’ development a key priority and there is always a % of time available to collaborate more widely for your development and interest. However, your main focus will initially be:
Project management and income growth
- Create and lead a plan to implement a proactive community fundraising portfolio, identifying new approaches to test and audiences to target which build towards a long-term sustainable income stream, ensuring alignment with the Public Fundraising strategy.
- Design and deliver ambitious fundraising budgets for your area which contribute net income towards PCR’s mission.
- Lead the project management and delivery of the community fundraising and events activities you are responsible for.
- This will include monitoring objectives, budgets and the bigger picture to ensure opportunities are seized & risks are minimised.
- Carry out supporter data and income processing tasks as required, including on the CRM and other internal systems.
- Work with the team to create and deliver effective marketing plans which meet recruitment targets.
- Analyse results based on KPIs & supporter feedback, proactively implementing changes & improvements.
- Ensure your fundraising activities are delivered in line with fundraising law & regulations, and with PCR’s policies.
Stewardship and relationship management
- Lead on the delivery of a great supporter experience for community fundraisers in line with our Public Fundraising manifesto, motivating fundraisers to raise more and remain loyal supporters of PCR.
- Interact with supporters via a range of communication channels and in-person, attending events and presenting about PCR’s work when required. This will include travel, for which TOIL will be given and reasonable expenses covered.
- Lead on relationship management for your area, spotting potential for fundraisers to have a greater impact with PCR as a whole, and working with colleagues in Philanthropy, Partnerships, Patient Projects & across the organisation to achieve this.
- Carry out stewardship tasks using tools like Mailchimp, GivePanel and JustGiving, for which training will be provided.
- Oversee stock management via our fulfilment house and ensure we have high-quality fundraising merchandise.
Product development and innovation
- Seize new opportunities for products, journeys or events which would engage a community fundraising audience, taking a test & learn approach. For this, there will be realistic budgets & an understanding of the investment needed for new ideas.
- Stay up to date with sector trends and maintain a strong understanding of PCR’s existing (and target) supporters to create and implement products and experiences that motivate and inspire.
- Use feedback and data to spot opportunities for the constant improvement of fundraisers’ experience with PCR.
- Work to engage supporters beyond their initial activity, testing ongoing journeys and maximising their life-time value for PCR.
Teamwork
- Alongside line managers within the team, help to oversee the relevant day-to-day work of the Supporter Engagement Officer/ Assistants who are supporting your activities, to ensure effective delivery and collaboration.
- Contribute to team strategy and capacity planning.
- Work with the team to embed our agile ways of working, modelling the principle of collective responsibility.
- Contribute to the improvement of relevant processes & infrastructure to ensure efficiency, compliance & best practice.
- Attend and actively contribute to meetings, sharing new ideas and learnings that might be useful for the wider team.
- Model PCR’s organisational values: innovation, collaboration, accountability & empathy (championing the patient voice).
The Community Fundraising & Events Manager may also get involved with other work to support Public Fundraising activities as appropriate. Attendance will be required at weekend and evening events, for which TOIL will be given.
Skills and Competencies
Our ideal candidate would be proactive team player, with:
- A willingness to get stuck in, eagerness to learn and strong sense of personal accountability.
- First class relationship management skills, with an ability to build rapport and to choose the right method at the right time in order to inspire a range of audiences through great stewardship and storytelling.
- Great written and oral communication skills, and an ability to present PCR’s work confidently in front of an audience.
- Strong event and project management skills, including end-to-end planning, budgeting & results tracking.
- The ability to see opportunities and drive progress within existing activity – and finding our next successful ones!
- Excellent organisational skills and the ability to juggle competing priorities, identifying the most valuable use of your time.
- An ability to oversee others’ work, to delegate effectively, and to give constructive feedback aligned with goals.
- Good attention to detail and IT Skills, with the ability to use relevant tools and a CRM database (training will be provided).
- A good understanding (or ideally experience) of community fundraising or similar peer-to-peer fundraising activity.
- A strong belief in the work we do at PCR, and a commitment to our values and mission.
How To Apply
Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.
There will be a one two-stage interview process. The first interview will be online, and the second will be an in-person interview at our office in London.
For more information about the role, please contact our hiring team at the email provided in the full job description for an informal chat.
For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and the PCR online patient resource, The Infopool.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Transforming Research. Transforming lives.

The client requests no contact from agencies or media sales.
Help Shape the Future of People and Volunteering at The Shakespeare Hospice
We're looking for an experienced HR professional who is passionate about people, volunteers and continuous improvement. In this newly refreshed role, you'll play a vital part in modernising our people processes, enhancing our volunteer programme and helping ensure The Shakespeare Hospice remains an employer and volunteer organisation of choice within our community.
Make a Difference Through People
At The Shakespeare Hospice, our mission is to provide exceptional care and support to patients, families and loved ones facing life-limiting illnesses. Behind this vital work is a dedicated team of employees and volunteers who make a real difference every day.
We are seeking an experienced and compassionate HR & Volunteer Manager to join our People & Workforce Team. This is an exciting opportunity for a skilled HR professional who is passionate about supporting people, fostering positive workplace cultures and recognising the invaluable contribution volunteers make within our community.
About the Role
Reporting to the Head of People & Workforce, you will play a key role in delivering professional HR support across the Hospice while leading and developing our volunteer programme.
This is an exciting opportunity for someone who enjoys creating positive change. As the Hospice continues to evolve, a key focus during your first year will be to help modernise, streamline and improve people and volunteer processes, ensuring they are efficient, fit for purpose and provide an excellent experience for employees, volunteers and managers alike.
You will work closely with colleagues across the organisation to identify opportunities for improvement, simplify ways of working, enhance systems and processes, and support the development of a modern, people-focused HR function.
You will:
- Provide expert HR advice and guidance to managers on a wide range of people matters.
- Lead the review, development and modernisation of HR and volunteer processes, policies and systems.
- Identify opportunities to streamline administration, improve efficiency and enhance the employee and volunteer experience.
- Lead and develop recruitment and onboarding processes.
- Support employee wellbeing and engagement initiatives.
- Ensure compliance with employment legislation, HR best practice and regulatory requirements.
- Produce workforce data and insights to support decision-making and continuous improvement.
- Oversee volunteer recruitment, onboarding, engagement and recognition.
About You
We're looking for someone who is not only an experienced HR professional but also someone who enjoys improving the way things work.
You will be comfortable challenging existing practices, introducing new ideas and helping to build efficient and effective people processes. You'll be excited by the opportunity to make a lasting impact and help shape the future of HR and volunteering at The Shakespeare Hospice.
Why Join Us?
This is a unique opportunity to join The Shakespeare Hospice at a pivotal time. Alongside providing expert HR and volunteer leadership, you'll have the opportunity to influence and modernise key people processes, helping to create an outstanding experience for our employees, volunteers and managers while supporting the Hospice's long-term ambitions.
To Apply
If you are an experienced HR professional looking for a meaningful role where you can make a lasting impact on employees, volunteers and the wider community, we would love to hear from you.
Please provide a CV and cover letter - guide two A4 pages detailing how your skills and experience match the requirements of the role. Full details of the role can be found here.
The Shakespeare Hospice is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.
Candidates must be able to demonstrate their eligibility to work in the UK.
The Shakespeare Hospice reserves the right to close adverts early should we receive enough applications.We reserve the right to extend the closing date for this vacancy should the need arise.
All data is processed in accordance with our privacy policy.
Please provide a CV and cover letter - guide two A4 pages detailing how your skills and experience match the requirements of the role.
For everyone in our community affected by a life-limiting illness or bereavement to be able to access compassionate care and the support they need


