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Bridges Outcomes Partnerships, London (Hybrid)
Up to £45000 per year
An exciting opportunity for someone with good operational management skills who is passionate about working for a social impact organisation
Posted 3 days ago
Salvation Army Homes, Exeter, Devon (On-site)
£32,171.6 per annum plus benefits
Posted 1 week ago

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Look Ahead Care Support and Housing, Islington (Hybrid)
Up to £38500 per annum + Benefits include 25 days Annual Leave etc
Posted 2 weeks ago
Closing in 2 days
Shelter, Beverley (On-site)
£27,421.90 per annum - pay review pending
Posted 1 week ago
Closing in 4 days
Safe Haven Sussex CIC, Brighton (On-site)
£24,500 per year
Seeking a Support Coordinator to enable our residents to achieve their goals and gain the skills necessary to move on to live independently.
Posted 1 week ago Apply Now
Single Homeless Project, London (Hybrid)
Starting at £32,034.46 and rising incrementally to £35,081.51 per annum
This is a chance to help turn potential into possibility for people who have too often been locked out of opportunity.
Posted today
Closing in 4 days
SPEAR, Richmond (On-site)
£32,995 per year
Hostel Support Worker | Make a Difference Every Day
Posted 1 week ago
Cambridge House, Multiple Locations (On-site)
£41,000 per year
Use your legal expertise to challenge injustice and transform lives
Posted 1 week ago
Closing tomorrow
Pembroke House, Multiple Locations (On-site)
£29,395 per year
Posted 4 weeks ago
Look Ahead Care Support and Housing, Brent (On-site)
Up to £30784 per annum + Benefits include 25 days Annual Leave etc.
Posted 1 week ago
Haven House Children's Hospice, Woodford Green (Hybrid)
£32,800 per year
Posted 4 days ago
Look Ahead Care Support and Housing, Newham (On-site)
Up to £21606 per annum + Benefits include 25 days Annual Leave etc.
Posted 3 days ago
Page 7 of 30
Remote
£32,300 per year
Full-time
Permanent
Job description

Resident Engagement Officer

Location: Home Based, covering theNorth East

Salary: £32,300 per annum plus £3,715 car allowance

Vacancy Type: Permanent, Full Time

It matters. So we’re bringing it closer to home.

Our customers have told us they want us to understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened.

That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.

We need a Resident Engagement Officer, internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn’t just gather feedback, but turns it into meaningful change for customers and neighbourhoods.

This is your opportunity to work at the heart of our communities: building trusted relationships, amplifying customer voices, and helping shape the services we deliver every day.

What you’ll be doing

You’ll play a key role in making sure our customers feel heard, valued and able to influence decisions that affect the services we provide, their homes and communities.

In this role, you will:

  • Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight
  • Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups
  • Turn customer feedback into clear, actionable insight that drives service improvements
  • Support colleagues across the organisation to engage effectively and confidently with customers
  • Coordinate and support customer panels, forums and scrutiny groups
  • Capture, analyse and share feedback to influence decision-making at all levels
  • Promote engagement opportunities using a variety of channels to maximise reach and inclusion
  • Work collaboratively across teams to ensure customer voice leads to real, visible change
  • Represent Stonewater within local communities, partnerships and events
  • Ensure all engagement activity is inclusive, accessible and aligned with regulatory expectations

What you’ll bring

You’re someone who connects easily with people and genuinely cares about making a difference.

We’re looking for:

  • Experience in customer engagement, community work, or customer service
  • Strong communication skills, with the ability to engage a wide range of audiences
  • A natural ability to build trust and rapport with customers and community groups
  • Good organisational skills and attention to detail
  • An understanding of housing services or a strong willingness to learn
  • A clear commitment to equality, diversity and inclusion
  • Confidence working independently while staying connected to a wider team
  • IT confidence, including using digital tools to support engagement

Location and flexibility

This role is home based, but you’ll need to live in the North / East and be happy to travel across the region to connect with customers and communities in that particular locality.

Why join us?

At Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.”

This is a chance to help shape services that truly reflect what customers need. If you’re motivated by customer impact and want to be part of an organisation that is committed to listening and improving, we’d love to hear from you.

Appointment to this role will be subject to a satisfactory references, a satisfactory DBS and possession of a valid Right to Work document.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Organisation
Stonewater View profile Organisation type Non Charity Employer Company size 501 - 1000
Posted on: 16 June 2026
Closing date: 14 July 2026 at 09:40
Job ref: 412730
Tags: Customer Service, Housing, Customer support