Housing support jobs

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Huddleston Close & Grand Union place are supported accommodation services for complex mental health needs. Our service is designed as an alternative to acute mental health intervention and to prevent further institutionalisation.

Running as move on services, Huddleston Close & Grand Union Place are aimed at facilitating the development of necessary skills and empowering adults to re-join the community independently. You will be joining a successful team on a full-time basis, with fantastic leadership and supportive colleagues. We offer a welcoming environment and a collaborative service. The team have won Hestia's best practice award on 3 occasions. 

A day in this role looks like….

As a Mental Health Recovery Worker at Hestia, you will play a crucial role in our Mental Health and Complex Needs service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• You will empower a caseload of clients to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations.
• Be responsible for the empowerment and well-being of service users, using person-centred planning and Recovery Approaches, a key-work system to enable them to attain and sustain a tenancy, enjoy a good quality of life and avoid repeat hospital admissions.
• Work in partnership with outside agencies involved in the care and support of service users.
• Support the Team Manager to oversee performance related to the contract including KPIs.
• Ensure that service users are able to attend and participate in a range of socially inclusive activities and skills development opportunities.
• Advise on health services, education, training and employment opportunities.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Experience of working with people who have experienced mental health and / or dual diagnosis issues in a paid or voluntary role.
• The capacity to work with people who may display challenging behaviour and to defuse potentially difficult situations.
• Having a solution focused approach and the capacity to work constructively and collaboratively towards problem solving.
• A calm, non-judgemental and anti-discriminatory approach.
• The ability to work within a structured, busy and sometimes pressured environment.
• Willingness to work unsociable hours; Early, late, overnight (sleep-in cover) and weekend duties as part of a team rota required.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.
• Experience and skilled in IT applications such excel, word, outlook and powerpoint. 

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.

Location: Horley, Surrey (This role is based at the National Greyhound Centre, Horley, Surrey, RH6 9SX, offering flexible working by arrangement with a minimum of three days in the office and the option to work two days from home.)

Hours: Full-time (36 hours), part-time considered

Reports to: Head of Income Generation and Engagement

Salary: £30,000-£34,000

Job role:

Each year, thousands of greyhounds across the UK rely on the generosity of supporters of the Greyhound Trust to find safe, loving homes. With an annual income of around £4.5 million, individual giving and gifts in Wills is central to our income generation strategy and this role will help to grow and nurture it.

This role is perfect for an ambitious fundraiser looking to take your next step in the animal welfare sector. From leading on donor communications and appeals through to managing our legacy pipeline, you will support the Head of Income Generation and Engagement to shape the income generation strategy.

You will take the lead in developing, testing, learning and growing the direct marketing programme and developing supporter journeys both online and offline. You’ll develop our email marketing and online supporter journeys for now and the future.

This is a broad, varied role, and we don’t expect you to arrive as an expert in everything. Whether your background is in individual giving, community fundraising, legacies, digital or data, if you are a confident communicator and comfortable managing relationships with compassion and determination, this is the role for you.

Key responsibilities:

1. Work with the Head of Income Generation and Engagement to develop the individual giving strategy and contribute to annual planning, budgeting and KPIs.
2. Create a sustainable individual giving programme, increasing the supporter base across all channels and developing strategies to engage and motivate supporters.
3. Plan and deliver engaging multi-channel fundraising campaigns and appeals.
4. Provide advice and support to branches for one-off lottery or other individual giving initiatives; ensuring compliance with our gambling commission licence nationally and through branches.
5. Review and develop the charity’s programme of appeals, regular giving and sponsorship products, lottery and donor development programmes.
6. Maximise digital fundraising opportunities whilst recognising the contribution of non-digital approaches for certain audiences and product types.
7. Develop our email marketing and online supporter journeys.
8. Review and develop opportunities for legacy giving and in-memory fundraising.
9. Analyse income and expenditure monthly, using a set of KPIs to report on progress and forecast future results.
10. Design and implement a stewardship programme with particular attention to supporter journeys for new and existing supporters that increase average values and long-term support.
11. Ensure compliance of the individual giving programme, escalating risks to the Head of Income Generation and Engagement.
12. Ensure data collection, management, use, storage and destruction comply with data protection law and best practice.
13. Engage with staff and volunteers on the importance of fundraising from individuals and how their individual roles can enhance fundraising opportunities.
14. Work closely with other members of staff to ensure individual giving products and initiatives are integrated with other areas of the charity, such as brand and marketing programmes, retail development and homing campaigns.

Essential skills and experience:

• Experience of working in an individual giving, direct marketing, community, or general fundraising role.
• Experience of delivering income growth and establishing new programmes of activity.
• Ability to manage and monitor external suppliers and agencies (copywriters, designers, mailing houses, platform developers, etc.) to maximise outcomes.
• Demonstrable experience of donor development, journeys and stewardship.
• Proficient written and verbal communicator with the ability to adapt tone to engage and inspire different audiences and write compelling fundraising copy.
• Excellent stewardship skills with the ability to communicate with supporters via letter, email, telephone and face to face with care and compassion.
• Able to plan and prioritise independently across several income streams.
• Track record of writing clear, engaging supporter communications (appeals, newsletters, thank you journeys).
• Confident using data to select, segment, or report on supporter groups.
• Experience managing ongoing relationships with individuals (donors, supporters or clients).
• Understanding of legacy marketing.
• Proficiency in using a CRM to manage donor relationships and supporter journeys.
• Working knowledge of charity law, GDPR and the Fundraising Code of Practice.
• A collaborative approach and willingness to learn new areas of fundraising.

Desirable experience and qualifications:

• Relevant fundraising or marketing qualification (e.g. Institute of Fundraising / CIOF certificate, CIM), or evidence of ongoing professional development.
• Experience of legacy marketing, legacy administration, or legacy pipeline management.
• Experience of writing legacy-specific communications (in-memory, will-writing campaigns, pledger updates).
• Experience of developing and evaluating acquisition or retention campaigns and activity across a variety of offline and digital channels.
• Experience of building or improving email marketing programmes or automated supporter journeys.
• Experience of working with fundraising databases (e.g. Raiser's Edge, Donorfy, Beacon) and GDPR-compliant data handling.
• Experience of liaising with solicitors, executors, or handling sensitive/bereavement-related conversations.
• Experience of managing a pipeline or CRM-tracked process from enquiry through to completion.
• Have empathy and enthusiasm for the mission of the Greyhound Trust.

You don't need to have all of this – if you have strong individual giving or communications experience and are excited to grow into legacies and digital, we'd love to hear from you.

You will be required to work or provide support outside of standard working hours for events and operational needs, so flexibility is key. This post and its role requirement will develop with the needs of the charity.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Crisis Alternative Service in Hounslow

Sounds great, what will I be doing?

We are seeking a dedicated worker to manage a caseload of clients needing early intervention or prevention support with their mental health. The role involves delivering group activities and programmes, co-producing support with service users, and empowering them to engage effectively with professionals and community services. You will help develop peer support networks, monitor wellbeing and safety, and ensure all safeguarding concerns are addressed. The post requires flexibility, teamwork, accurate record-keeping, and timely completion of referrals, assessments, and reviews. You will also support colleagues, contribute to the smooth running of the service, and take part in regular supervision and professional development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

We are seeking someone with proven experience supporting individuals with mental health and/or dual diagnosis, with strong knowledge of mental health conditions, recovery approaches, and relevant legislation. The role requires excellent communication, partnership-building, and case management skills, alongside the ability to work independently, as part of a team, and to support new staff or volunteers. You should have experience in planning and delivering initiatives such as groups, events, or volunteer programmes, as well as strong organisational, IT, and administrative skills. A solid understanding of safeguarding, risk assessment, and local recovery services is essential, along with the confidence to represent the organisation externally and manage work effectively under pressure.

When will I be working?

You will be required to work between 2:00pm – 10:00pm. Hours are scheduled on a rolling rota, which includes weekends and bank holidays.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Carer's Caseworker Temporary Contract (6 Months+)
£14.58 - £15.58 per hour
37.5 hours per week
Hybrid Working: Home-based with 1 day per week in the office

Make a real difference to unpaid carers Are you passionate about supporting others and helping people navigate challenging circumstances? This is an exciting opportunity to join a thriving independent carers support charity that places unpaid carers at the heart of everything they do.

As a Carer's Caseworker, you will provide practical guidance, emotional support and advocacy to adult carers, ensuring they have access to the information, services and resources they need. Working as part of a dedicated and supportive team, you will empower carers to feel recognised, valued and supported throughout their caring journey.

About the role This varied and rewarding position combines frontline casework, advocacy, community engagement and partnership working. You will support unpaid carers through personalised assessments, tailored support plans and practical advice, while helping to raise awareness of carers' needs across the local community.

What you'll be doing:

Direct Support to Carers

• Deliver carer assessments in line with the Care Act 2014 and develop personalised support plans
• Support carers with applications for Carers Personal Budgets where eligible
• Provide information, advice and guidance on carers' rights, welfare benefits, housing and local services
• Offer emotional support and advocacy to carers facing complex challenges
• Liaise with local authorities, NHS providers and voluntary sector organisations to coordinate effective support
• Manage referrals and ensure appropriate follow-up action is taken

Outreach and Community Engagement

• Proactively identify and engage unpaid carers, including those from underrepresented communities
• Build positive relationships with healthcare professionals, community organisations and local partners
• Raise awareness of unpaid carers and available support services
• Contribute ideas and insight to help shape service development and future initiatives

Administration and Case Management

• Maintain accurate records and case notes using internal systems and databases
• Register new carers and ensure records remain up to date
• Prepare case summaries and contribute to reports for managers, commissioners and funders
• Ensure confidentiality, GDPR compliance and high standards of data management

Team Contribution

• Share specialist knowledge and best practice with colleagues
• Participate in team meetings, supervision and training opportunities
• Contribute to a positive, supportive and solutions-focused culture

What we're looking for

• Experience supporting individuals from diverse backgrounds with varying levels of need
• Experience managing a caseload and maintaining detailed case records
• Experience providing advice, guidance or support in a frontline, community or care setting
• Exposure to health, social care or voluntary sector services
• Experience supporting vulnerable individuals, including within mental health or wellbeing-focused environments
• Strong communication, relationship-building and advocacy skills
• Good IT skills, including Microsoft Office and database systems
• Excellent written communication and report-writing ability
• A proactive and solution-focused approach to supporting others

Knowledge and Understanding

• Familiarity with the Care Act 2014 and its implications for carers
• Understanding of welfare benefits, including PIP, Attendance Allowance and Carer's Allowance
• Awareness of housing issues, safeguarding and equality legislation
• Insight into the challenges faced by unpaid carers and the importance of support networks

About You You are warm, empathetic and approachable, with a genuine passion for supporting people. You thrive on building trusted relationships, are committed to inclusive practice and are motivated by the opportunity to create positive change in the lives of unpaid carers. Whether working independently or collaboratively, you bring professionalism, compassion and a strong commitment to delivering high-quality support.

A basic DBS check will be required as part of the recruitment process.

If you're ready to make a meaningful difference in the lives of unpaid carers and join a charity that truly values the impact of its people, we'd love to hear from you. Submit your CV today.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Young Women & Girls Senior Advocate – NEST service

Salary: £33,000 - £35,000

Location: Based across Advance’s London Women’s Centres – Hammersmith, Finsbury Park and Stratford with travel across London for community appointments.

Hours: 35 Hours per week, with some working from home

Contract: Fixed term until March 2027 (possibility to extend)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

 

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women and girls in their local community. We achieve this by being available to meet and support women and girls in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

The NEST service provides trauma informed, community-based support to young women and girls aged 14-25 at risk of entering or becoming entrenched in the Criminal Justice System. The role of the NEST Advocate is to provide dedicated one-to-one support to young women and girls, building trusted relationships and coordinating practical support to build their confidence and help stabilise their lives across areas including education, housing, health, employment and interaction with justice services.

As a YWG Senior Advocate you will be responsible for managing a small caseload of young women and girls, while also supervising two YWG Advocates, providing formal and informal supervision and support. This will include oversight of safeguarding for the girls and young women they work with and supporting the quality control of the service, including regular dip-checks and data input.

About You:

To be successful as the YWG Senior Advocate you will need the below experience and skills:

• A strong understanding of the challenges facing young women and girls, including the impacts of gang involvement, exploitation, mental health, domestic abuse and contact with the criminal justice system, and of the practical and emotional support needs specific to this group, including education, confidence and relationship-building.
• Knowledge of trauma informed gendered approaches in supporting young women facing multiple forms of disadvantage.
• Current knowledge of legislation, guidance and regulations relating to safeguarding, child protection and Child Sexual Abuse and Exploitation (CSE).
• Experience of using motivational interviewing and coaching techniques with young women and girls, using a woman-centred approach to build trust and rapport.
• Experience of risk management, needs assessment, safety and support planning, particularly with young women and girls with complex/multiple needs.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

• Closing Date for Applications: 30th August 2026
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

 Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

About Morden College

We’re an almshouse charity with a proud history of providing homes, support, and care for older people in south-east London for over 300 years. Today, we’re building on that legacy with a clear and ambitious strategy focused on enabling our residents to live as independently, safely, and meaningfully as possible. We aim to create thriving communities where every person feels known, valued, and supported.

We provide almshouse accommodation and care services to over 250 older people across two sites in Blackheath and Beckenham, including our 28-bed care home and domiciliary care services. Our vibrant and diverse resident community enjoys a wide range of events and activities, and each site offers welcoming spaces for socialising, including bars and Café 19 in the award-winning John Morden Centre.

At the heart of everything we do is a commitment to dignity, purpose, and inclusion. We actively combat loneliness, challenge ageism, and promote healthy ageing. As part of our team, you’ll help foster social connection and contribute to a community where both residents and staff can thrive. We embrace equity, diversity, and technology to deliver sustainable, high-quality services that make a lasting difference.

Role overview

Communications plays a vital role in helping Morden College deliver its vision and strategic ambitions.

We're looking for an experienced Communications Manager who can create clear, engaging and impactful communications that help residents and colleagues feel informed, connected and involved in the future of Morden College.

This is a highly collaborative role at the heart of our organisation. Working across teams, you'll help bring our strategy, values and ambitions to life through communications that build understanding, trust and a shared sense of purpose. You'll support colleagues and leaders to communicate effectively, explain change clearly, celebrate success and ensure residents receive timely, accessible and meaningful information.

We're looking for an exceptional writer and communicator with a talent for turning complex information into clear, engaging content. You'll be naturally curious, enjoy building relationships, and have a strong editorial eye for what matters most to different audiences.  You'll know how to communicate with clarity, empathy and impact.

You'll lead the development and delivery of internal and resident communications across a range of channels, including newsletters, website content, the resident portal, leadership communications and our staff intranet. You'll also play a key role in strengthening communication practices across Morden College, improving planning and ways of working, supporting colleagues to communicate confidently, and ensuring communication is consistent, accessible and audience-focused.

You'll oversee the day-to-day development of key communication platforms helping to ensure they remain effective tools for information sharing, engagement and community connection.

Most importantly, you'll help ensure our communications reflect who we are: an ambitious, responsible, compassionate and collaborative organisation committed to creating thriving communities where people in later life can live with independence, dignity and purpose.

Main Responsibilities of the role
1. Communications planning and ways of working

Develop a structure, consistent and audience-focused approach to communications across Morden College by:

• Creating communication plans, schedules and content calendars
• Establishing clear processes for requesting, developing and approving communications.
• Introducing guidance on lead times, responsibilities and expectations
• Supporting teams to plan communications proactively
• Developing templates, tools and guidance to improve the quality and consistency of communications
• Building understanding of how colleagues can work effectively with the Communications function
• Supporting the development and effective use of digital communication systems, including CRM-based platforms, to improve audience understanding, communication planning and engagement
• Working collaboratively with colleagues to ensure communication systems support accurate information management, effective targeting and a positive user experience
• Using insight, feedback and engagement data to continually improve communications and strengthen audience engagement

2. Content and storytelling

Capture engaging and high-quality communications that help residents and colleagues understand, connect with and contribute to life at Morden College.  This includes:

• Resident newsletters
• Website stories and organisational updates
• Annual report and impact reporting content
• Stories celebrating residents, colleagues and partners
• Communications about strategic priorities, service improvements and organisational change
• Content that demonstrates how Morden College is evolving to support more people in later life

3. Resident communications

Working closely with colleagues in Resident Services to:

• Develop and maintain website and resident portal content
• Create accessible communications for residents using a range of channels
• Support resident meetings, engagement activities and events
• Deliver information campaigns across our communities
• Ensuring communications are inclusive, accessible and easy to understand

4. Colleague communications

Working across the Charity to deliver effective internal communications, including:

• SharePoint intranet content
• CEO updates and leadership communications
• Quarterly College Conversations staff briefings
• Organisational announcements
• Change communications
• Support HR with colleague engagement initiatives
• Working closely with the Records Management Lead to promote good information-sharing and best practice in document management

5. Supporting organisational change 

Support leaders and teams to communicate change effectively, including:

• Progress against strategic priorities
• New services and initiatives
• Technology and new ways of working
• Sustainability and ESG activity
• Service improvements and organisational developments

6. Communication standards and brand

Champion high-quality communications by:

• Promoting brand guidance and tone of voice using the Morden College Message House
• Supporting colleagues to communicate effectively and confidently
• Encouraging accessible communication practices
• Developing templates, guidance and communication resources
• Promoting high standards of writing, editing and content creation
• Arranging and using high-quality photography, video and visual content
• Supporting effective communication planning and coordination across the organisation

Person specification

About you

You are an experienced and confident communications professional who combines strong writing skills with the ability to build relationships, influence colleagues and create effective ways of working.  You enjoy understanding complex organisations, finding the stories that matter and turning complex information into clear, engaging communications.

You are organised, proactive and confident working with people across all levels of an organisation. You will bring a collaborative approach, helping colleagues communicate more effectively while ensuring communications are planned, consistent and aligned with Morden College’s values and priorities.

Essential criteria

• Experience working in a communications role, particularly internal communications, colleague engagement or organisational communications
• Excellent writing, editing and proofreading skills.
• Experience creating engaging communications across a range of channels and audiences
• Experience developing communication plans and coordinating communications activity
• Experience managing websites, newsletters, intranets or other communication platforms
• Ability to understand complex information and translate it into clear, accessible and engaging messages
• Experience building effective relationships and working collaboratively with colleagues at all levels
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Understanding of inclusive and accessible communication practices
• A proactive, collaborative and solutions-focused approach

Desirable criteria

• Experience working in a charity, housing, care, health, community or similar organisation
• Experience communicating with residents, service users or community groups
• Experience supporting organisational change and engagement activities
• Experience using SharePoint, CRM systems or similar intranet platforms
• Experience using audience insight and analytics to improve engagement
• Understanding of GDPR, information-sharing and good digital practice
• Experience supporting the development or implementation of CRM systems, customer databases or digital engagement platforms.
• Understanding of digital inclusion and approaches to increasing confidence in using technology
• Experience creating photography, video or visual content.
• Experience working with older people or services that support people in later life

Location: Blackheath with option to work at our Beckenham site 

Reports to: Head of Impact

DBS Disclosure: Enhanced

Please note the applications for this role will close on 02/09/2026 with the interview dates to be confirmed. 

Job Role:Hostel Team Leader

Salary: £29,080

Hours: 37.5 hours per week – alternating weeks of 7am-3pm and 12pm-8pm.

Contract type: Permanent

Location: Bath

Additional information:

• • Requirement to work 1 Saturday and 1 Sunday per month (with weekdays off in lieu).
  • Participation in an on-call out-of-hours rota

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for!

About the Role:

Are you ready to make a real impact in your community? Join our vibrant and supportive team at Manvers Street Hostel, where every day brings new opportunities to change lives. We’re passionate about delivering person-centred support to some of the most vulnerable individuals in Bath and North East Somerset.

Our hostel is a lively, fast-paced environment that operates 24/7, 365 days a year — providing essential support to people experiencing rough sleeping. It’s a place where compassion meets action, and no two days are the same.

The successful candidate will be one of two Hostel Team Leaders, managing all aspects the hostel, and ensure the delivery of a consistently high quality, safe and person-centred service.

If you're ready to make a real impact and be part of a team that changes lives, we’d love to hear from you!

What you’ll be doing:

• Line managing Hostel Support Workers including completing monthly supervisions and annual performance development reviews
• Building an effective and motivated staff and volunteer team promoting a culture of continuous improvement
• Providing planning, leadership and direction, meeting statutory and organisational quality standards
• Maintaining service performance to agreed targets
• Professionally representing the service and organisation at key strategic forums and operational working groups

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to undertake other duties that are broadly in line with the responsibilities of the role.

You can view the full job description by clicking here.

What we’re looking for:

• • Health or Social Care qualification at degree level or equivalent would be an advantage but is not required
  • Ability to manage the service (Hostel), including supervising staff, providing 1-1s and managing staff performance.
  • Knowledge of the support needs and support planning for single homeless people
  • Knowledge of legal, statutory, regulatory and good practice requirements applicable to the provision of crisis accommodation and move on pathways

There are many great reasons to join our team!

• • Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
  • 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
  • 30% staff discount at our charity shops
  • A generous and competitive pension scheme
  • A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
  • Great opportunities for career development and free monthly training sessions from experienced facilitators
  • For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
  • Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out

CLOSING DATE 23 AUGUST 2026  - INTERVIEW DATE 02 SEPTEMBER 2026
(Salary Band D2 - In line with SUBU’s pay framework, new employees are appointed at the lower end of the salary band).

Purpose of Role

This position entails offering advice and support on an individual basis through email, phone, or in-person meetings. You will maintain thorough records of all student interactions by effectively utilizing the case management system. Additionally, you will collaborate with other departments within SUBU to design, implement, and execute campaigns and events aimed at raising awareness of the
current issues impacting BU students.

To provide accurate and comprehensive advice, guidance, and representation to Bournemouth University Students on a range of issues including academic, housing and financial matters in accordance with BU and SUBU policies and relevant legislation. And supporting students through personal circumstances such as suicide, sexual misconduct, abuse, harassment, violence, racism and discrimination. To maintain an excellent level of understanding of BU’s policies and procedures to ensure high quality advice and support is given to students. This role also supports students to prepare for and attend formal meetings relating to the continuance of students’ academic studies, for example Academic Offence Panels and Fitness to Practice Panels. We aim to empower students by advising them and giving them the information to make informed decisions. The post holder will maintain an excellent level of understanding of BU’s policies and procedures to ensure high quality advice and support is given to students.

Key Tasks

• Advice and Guidance Duties: directly helping clients as a key objective, providing accurate advice, support and signposting or referrals as appropriate. Supporting students to prepare for and attend various BU panels. Maintain knowledge and understanding of policies, issues and legislation relating to advice for clients. Staff must have access to relevant legal material and keep up to date with the law in adherence with the Advice Quality Standard.
• Support/Mentoring Duties: Work as part of a team, support other team members when they require case support to ensure the best outcomes for the students. Supporting students to prepare for and attend various meetings & panels.
• Advocacy: attending Academic Offence Panels, Fitness to Practice Panels, University Panels, Support to Study meetings with the student, monitoring and challenging the panel where the meeting or process has not followed procedure as defined by policy, and to advocate for the student in the meeting where required. Also attending additional meetings with students where additional support and guidance is required. 
• Welfare support: assisting students when in crisis, using professional judgement and policies/ procedures to inform the approach taken with each individual, which may involve creating a crisis plan. Administration Duties: Maintain clear, timely and accurate case records. 
• Communication Duties: between clients, team, SUBU staff and Officers, University staff, other external contacts and use of social media.
• Organisational Duties: organising client meetings, prompting staff and students for input into various matters, supporting the day-to-day operational function of the department. Manage and prioritise own case load, effectively managing time and systems to record cases, monitor deadlines, carry out research and respond to clients with the information they require within an appropriate timeframe. 
• Data Duties: maintain and manage various client record and information systems.
• Compliance Duties: Supporting the delivery of operational plans, policy, and departmental objectives, ensuring that services operate within their legislative responsibilities Maintain confidentiality in line with the SUBU Advice policy, and principals of the Advice Quality Standard framework. 
• Reviewing & Evaluation Duties: participate in SUBU strategic planning and development sessions, ensuring all areas of engagement to reflect SUBU.
• Networking Duties: Develop and maintain effective working relationships Maintain strong relationships and partnerships with the University, Wellbeing organisations, Local organisation, and other relevant organisations such as Advice UK, Citizens Advice Bureau, Shelter.
• Key Union Events Duties: Supporting SUBU when asked to assist with the organisation and administration of the larger Union events such as Freshers, Summer Ball, Open Days May require weekend working during peak union events.
• Professional Development - Attend regular training to develop knowledge, skills
  and expertise.

General for all staff

• Key Union events duties: proactively to assist with the organisation and administration of Union events such as Fresher’s Fair and the Summer Ball.
• Staff must always adopt and endorse the company’s strategy and values as well as all supporting policies, across all aspects of the role.
• Participate in training, meetings or conferences considered relevant to their job with agreed Personal Development plan.
• Carry out your duties with full regard to the rules, policies and procedures and conditions of service contained in the staff handbook.
• Abide by the Organisation’s policies and procedures.
• Adhere to all health and safety legislation.
• SUBU is committed to promoting, educating, and taking direct action on environmental sustainability. All SUBU employees are expected to integrate environmental sustainability values and action into their role where feasible.
• To undertake any other task that is deemed reasonable within your skill set.

Person Specification

• Excellent communication and listening skills. 
• Ability to contribute to a positive team working culture and motivate others especially in times of high demand and critical delivery.
• Experience of providing advice and representation in one or more of the areas covered by the Students' Union's Advice Service, including using a Customer Relationship Management (CRM) system.
• Flexible; responsive to changing demands.
• Excellent attention to detail & ability to provide accurate information.
• Professionalism and discretion.
• Balanced judgement when considering courses of action.
• Understanding of diplomacy and neutrality.
• Positive attitude towards problem-solving.
• Awareness of the issues involved in working in a confidential environment and of the need to maintain professional boundaries and use appropriate referrals in advice work.
• Resilient temperament with the ability to hold sensitive and difficult conversations with people in a distressed or acutely affected state.
• Patience and empathy. 
• Commitment to excellent customer service.
• Knowledge of the application of the Advice Quality Standards.

SCHEME MANAGER

Are you looking for a varied, people-focused administration role?

Do you want to make a real difference to a resident community?

• Hours: Full time 
• Salary: Up to £35,000 depending on experience
• Location: Southwark 

We have an excellent opportunity for someone who enjoys a hands-on, people-focused role combining administration, customer care with community support.

The Trust Partnership provides management services to Almshouse charities, supporting residents and ensuring high-quality administration and community management. They are now seeking a dedicated and proactive Scheme Manager to oversee the day-to-day operations of a site in Southwark.

About you:

• Experience in administration, customer service, estate/housing or property management
• Strong organisational and IT skills
• Confident communication skills with a professional approachable manner
• Able to work independently and manage a varied workload
• Calm, practical and resident-focused approach

About the role:

• Manage daily site operations and contractors
• Support resident wellbeing and maintain positive communication
• Ensure safety, security and high site standards
• Maintain records and support compliance and allocations

This is a varied and rewarding role where you will be responsible for ensuring the smooth running of the site, maintaining high standards of administration, customer service, and supporting resident wellbeing. You will have excellent communication skills and the ability to prioritise workload and meet deadlines.

This role is subject to a DBS check.

If you feel you have the skills and experience to be successful in this role then please submit your CV and a supporting statement via the Charisma Charity Recruitment website.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Please see the job description and person specification for full details. For an informal and confidential discussion about the role, please contact Sandra Smith, Senior Consultant at Charisma Charity Recruitment.

Closing date for applications: 2nd September 2026

Interview date: potentially w/c 17th August 

Applications are being reviewed on receipt and interviews will be conducted on a rolling basis, so please apply without delay to avoid disappointment.

The Haven is seeking an experienced and motivated Finance Manager to play a pivotal role in supporting the financial sustainability of our organisation and the life-changing services we deliver for 30 hours per week.

We welcome applications from CCAB-qualified or part-qualified professionals (ICAEW, ACCA, CIMA or CIPFA), or AAT Level 4 qualified candidates with significant experience in a Finance Manager or similar role.

Reporting to the Head of Business Services, as Finance Manager you'll lead financial management, reporting, budgeting and forecasting, providing the insight and assurance needed to support strategic decision-making. You'll oversee payroll, strengthen financial controls, support audit and compliance activities, and help drive continuous improvement across our finance systems and processes.

What you'll bring

• A recognised finance qualification or significant equivalent experience
• Experience producing management accounts, budgets and forecasts
• Strong knowledge of financial controls, compliance and statutory reporting
• Experience overseeing payroll and financial operations
• Excellent analytical skills and the ability to turn data into meaningful insight
• The confidence to communicate financial information to non-finance colleagues
• A proactive approach to improving systems, processes and ways of working
• Experience managing or developing finance staff and building strong working relationships across an organisation

Why join us?

This is an opportunity to use your financial expertise to make a genuine difference as a Finance Manager. You'll play a key role in shaping the organisation's financial future, influencing decision-making at all levels and helping ensure we can continue delivering vital services to those who need them most.

#Finance #Management #Accounting #Financemanagement #Finance

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and at outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Are you an experienced debt advice specialist ready to step into a leadership role? Do you want to use your technical expertise to support a team making a real difference in South London?

We are seeking a Money Advice Technical Supervisor to lead our dedicated debt and money advice services in Southwark. In this vital role, you will ensure our community receives the highest quality financial guidance while directly shaping the skills of our frontline advising team.

What you will do:

• Lead Quality Assurance: Conduct file reviews and case audits to maintain compliance with FCA regulations and the Advice Quality Standard (AQS).
• Support the Team: Act as the technical point of escalation, providing daily guidance, coaching, and feedback to advisers and volunteers.
• Manage Complex Cases: Oversee high-level casework, including Debt Relief Orders (DROs), bankruptcy, and severe housing arrears.
• Drive Performance: Monitor team outcomes against local project targets to ensure efficient and impactful service delivery.

What we are looking for:

• A minimum of 2 years of experience delivering specialist money or debt advice.
• Experience supervising, mentoring, or checking the work of other advisers. 
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Monday 24 August 2026

Interviews will take place on: Thursday 27 August 2026

For further information and an application pack please go to our website via the apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

We’re looking for a talented communications officer to join the Trust for London team, at a time when communications has never been more important to our work.

The role

You will work with the head of communications to support delivery of our communications strategy. This includes:

• telling stories that matter by turning research, data and funded project work into engaging, accessible content
• leading our day-to-day social media activity
• creating brilliant content for regular newsletters, blogs and web content
• monitoring and analysing our communications impact

and so much more. Please see the full job description in the application pack.

About you

We're looking for someone who is curious as much as creative, with an excellent eye for detail. You’ll enjoy digging beneath the headline, asking why something matters and finding the story that helps other people care.

You're just as comfortable thinking about what the data tells us as you are turning that insight into an engaging social media post or newsletter feature.

You don't need experience in every part of the role. We know great candidates don't always meet every requirement, and we'd encourage you to apply if you're excited about the opportunity and think you could thrive here.

Most importantly, you'll care about creating a fairer London and want your work to have a positive social impact.

Closing date: 7 September 2026

Interviews: Second half of September 

If you think we’re the right fit for you, we’d love to hear from you. To apply, please go to our website and download the application pack.

We look forward to receiving your application.

Hope for Justice is seeking an experienced and enthusiastic professional to join our team as an Independent Modern Slavery Advocate® (IMSA®) (Trainee) to join our Advocacy team and work within the IMSA® model pilot. This is an in-role trainee position which requires successful completion of the IMSA® PG Certification in order to progress to the full IMSA® role.

Since September 2025, the IMSA® Model Development Project has been pioneering a national pilot. Hope for Justice is working in partnership with 14 other organisations, together employing 28 IMSAs® and Senior IMSAs® who are working alongside adult survivors of human trafficking. Hope for Justice leads the central IMSA® Model Hub within the pilot, supporting IMSAs® and their employing organisations throughout the UK. 

To achieve our collection aim of a standardised national model of accredited independent advocacy for adult survivors of modern slavery, all IMSAs® are required to successfully complete the IMSA® PG Certification with St Mary's University. This opportunity will fully fund and support you to complete the IMSA® PG Certification, whilst working as a Trainee IMSA®. Upon successful completion, you will progress into the full IMSA® role. Throughout your training we will support you in the following ways:

·Released in-work time for PG Certification attendance and study

·Reduction in caseload and/or complex cases

·Additional supervision and support for casework

IMSAs® work alongside survivors to help them understand their rights and to navigate the complex systems and support services available in the UK. By working with an independent advocate, survivors can overcome barriers and make informed decisions about their recovery.

This is a UK-based role within our UK Advocacy Team and a fixed term contract until December 2027 (in line with IMSA® Model Pilot timeframes).

This role is an exciting opportunity to contribute to the delivery and the development of a national pilot working towards a shared goal of every survivor of modern slavery and human trafficking having access to an Independent Modern Slavery Advocate®.

Requirements

1.Provide independent advocacy for survivors of modern slavery/human trafficking in the UK

• Empowering adult survivors by providing a clear overview of their rights and entitlements, in their own language, explaining and providing an overview of options and choices 
• Once a survivor understands their rights, producing a detailed initial assessment (legal and socio needs), an individual risk assessment and a safety plan 
• Anticipating and understanding the barriers that survivors face and how independent advocacy can help to overcome those barriers 
• Ensuring smooth transfer into safe accommodation and into the community, advocating for clear pathways to services and systems, in accordance with the non-statutory government endorsed, Slavery and Trafficking Care Standards 2025, produced by the Human Trafficking Foundation 
• Act as a single point of contact for the survivor, and relevant agencies through all processes. Providing a point of trust for the survivor and high-quality communication with all relevant agencies and professionals 
• Ensuring referrals to legal and support agencies are effectively managed and supported, including housing; witness support; health services; finance and debt organisations; education, training and employment services; immigration; civil compensation, public law and criminal law solicitors 
• Where necessary, and dependent on local support available, accompany a survivor (online or in-person) to advocacy related appointments, empowering and advocating for the survivor’s needs and wishes to be heard in all processes, supporting the survivor to negotiate these processes and overcome barriers 
• Working with the survivor, where appropriate, to develop confidence to do things for themselves, to foster independence and to advocate for themselves
• Ensuring the survivor’s voice is heard and if a survivor wishes to engage that they are well supported as a witness throughout criminal and civil proceedings 
• Work collaboratively with key agencies and services that the survivor routinely interacts with, e.g. support worker; social services, health care personnel, and other statutory and non-statutory agencies, to ensure they receive coordinated help and support
• Provide understanding and education for adult survivors at risk of re-trafficking including safety planning, understanding signs of exploitation, worker’s rights and financial inclusion to reduce the risk of re-exploitation
• Managing a caseload using a trauma-informed approach, that is person-led and ensuring all survivors are able to achieve their agreed outcomes 
• Working with IMSA Model Hub team to administer and process survivor referrals
• Ensuring that all case management is delivered to agreed standards, in line with the values of the IMSA Model and in line with organisational policies, procedures and best practice. 

2.Provide advice to professionals and individuals, building effective and collaborative relationships with other organisations and deliver training and information on modern slavery and human trafficking 

• To provide expert information and capacity strengthening to a wide range of professionals, stakeholders and organisations encountered when working as an independent advocate
• To promote and demonstratea trauma informed and person-centered response, ensuring conduct, language and behaviour is anti-oppressive, anti-racist and culturally intelligent
• To deliver training, awareness raising and capacity strengthening sessions on a range of topics relevant to modern slavery and human trafficking in the UK

3.Risk Management and escalation:  

• Following procedures, policies and guidance to ensure a safe, effective, and efficient working environment 
• Identifying and escalating safeguarding concerns appropriately and in accordance with organisational policies, procedures and practice 
• Rapidly identifying, managing and when appropriate, escalating risks and health and safety matters 

4.Data Management: 

• Maintaining accurate and up-to-date case management notes and data in accordance with organisational and IMSA Model policies, procedures and good practice 
• Ensuring that data protection and information sharing policies are upheld 

5.Team Member: 

• To actively participate in all team meetings, upholding and promoting a supportive environment throughout the IMSA Model Hub and the wider network of IMSAs 
• To work collaboratively across the IMSA Model Hub and wider network of IMSAs to support best practice
• To raise awareness of issues of modern slavery, human trafficking, and the experiences of survivors across a range of organisations and individuals, building capacity, knowledge and improving responses to modern slavery and human trafficking 
• Support the aims of the IMSA Model and the IMSA Model Development Project, promoting the benefits of independent advocacy and the opportunity to reform responses to survivors of modern slavery and human trafficking across the UK 

6.Learning and Development:  

• Maintaining up-to-date knowledge of the changes in legislation and policy in relation to modern slavery 
• Adopt reflective practice approaches, identifying areas for improvement and seeking continued professional development opportunities 
• Monitoring policy changes, sharing and reporting on the impact of these changes on survivor outcomes 
• Successful completion of the Post Graduate Certificate for IMSAs 

7.For all roles: 

• Understand and uphold the standards outlined Hope for Justice safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise 
• Work at all times in line with Hope for Justice and the IMSA Model policies and procedures and the wider strategy, culture, and ethos of Hope for Justice
• Uphold the IMSA Model values and governance structure
• Respond to ad hoc assignments requested from time to time

Key Result Areas

• Survivors receive expert independent advocacy to realise their rights and entitlements, overcome barriers, and move towards their self-definition of recovery
• Effective partnerships are maintained enabling positive advocacy outcomes for survivors
• Data collection and clients’ case notes are accurate, reaching organisational standards and enable analysis, supporting the on-going development and improvement of the IMSA® Model Development Project 

We expect all our employees to understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that encounters our work and reporting concerns if they do arise.

As part of Hope for Justice/Slave Free Alliance, you will benefit from an excellent package including:

• 28 days annual leave plus bank holidays (pro rata)
• 1 day Marriage Leave
• Birthday Day
• Enhanced employer pension contributions
• Company sick pay
• Enhanced maternity and paternity pay
• Access to our Employee Rewards Platform, providing discounts and offers for well-known retailers
• Free, confidential Employee Assistance Programme for staff and their family
• Professional development opportunities
• Professional memberships paid
• Flexible and hybrid working

Role Details

Job type: Full time

Salary: £28,500 pa, salary will increase to £30,000 upon successful completion of the IMSA® PG Certification

Closing date: 26th August 2026

Location: Hybrid – within UK, with travel to Manchester when required

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy – to view this please click here. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Personal data of the selected candidate(s) may be transmitted to INTERPOL for a security check for the purpose of identifying threats the candidate could pose to children and vulnerable persons in regard to a sexual exploitation, sexual abuse and/or sexual harassment offences.

We would like to inform you that due to the high number of applicants we receive, we regret that we are not able to respond individually to all applicants. Only shortlisted candidates will be contacted for further steps in the selection process, thank you for your understanding.

Volunteer Coordinator

We are seeking an organised and engaging Volunteer Coordinator to recruit, train and support volunteer hosts helping young people facing homelessness.

Join a supportive national team and play a key role in helping young people move towards a brighter future.

Position: Nightstop Volunteer Coordinator
Salary: £27,943 to £31,443 per annum
Location: National, supporting services across London, Greater Manchester and the North East
Hours: Full-time, 37.5 hours per week
Contract: Six-month fixed-term contract
Closing date: 23 August 2026

About the role

Nightstop provides safe, emergency accommodation for young people facing homelessness through a network of trained volunteer hosts.

As Nightstop Volunteer Coordinator, you will help grow and strengthen this vital network. You will attract new volunteers, guide them through safer recruitment and onboarding, and ensure existing hosts feel supported, informed and valued.

Key responsibilities include:

· Promoting volunteer opportunities through community networks, local organisations, events and online platforms

· Recruiting and onboarding volunteer hosts, including interviews, references, DBS checks and home assessments

· Assessing applicants’ suitability and contributing to recruitment decisions

· Delivering training, supervision and ongoing support

· Building strong relationships with volunteers to support engagement and retention

· Developing partnerships with voluntary and statutory organisations

· Representing Nightstop at meetings and community events

· Maintaining accurate volunteer and guest records

· Supporting monitoring, reporting, data collection and financial administration

· Sharing learning and helping to develop best practice across the Nightstop network

You will participate in an on-call rota and occasionally work outside normal office hours, including evenings and weekends.

About you

You will have experience of recruiting and supporting volunteers, along with an understanding of safer recruitment and safeguarding.

You will also bring:

· An understanding of homelessness and the challenges people experiencing it may face

· Excellent communication, presentation and relationship-building skills

· Confidence engaging communities, stakeholders and prospective volunteers

· Strong organisational and administrative abilities

· The ability to manage competing priorities and changing demands

· Experience working collaboratively with internal and external partners

· Confidence using databases, Google Workspace and Microsoft Office

· The ability to maintain appropriate professional boundaries

· A commitment to equality, diversity and inclusion

About Depaul UK

Depaul UK works to prevent homelessness and provide accommodation and support for marginalised young people. Established in 1989, the charity now delivers services across London, Greater Manchester and the North East, helping thousands of young people move towards safer and more positive futures.

Benefits include 26 days’ annual leave, increasing with service, flexible working options where suitable, tailored training, family-friendly policies, a pension with employer contributions of up to 7%, an Employee Assistance Programme, a cash health plan and retail, travel and wellbeing discounts.

Depaul UK is committed to fair and inclusive recruitment. The appropriate DBS check will be undertaken where required. A criminal record will not automatically prevent someone from being appointed.

Other roles you may have experience of could include: Volunteer Coordinator, Volunteer Recruitment Coordinator, Volunteer Engagement Officer, Volunteer Development Officer, Community Engagement Officer, Volunteer Manager, Volunteer Support Officer or Community Partnerships Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

#INDNFP