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Chief Officer
Citizens Advice Woking (CAW) provides free, independent, and confidential advice and information to the residents of Woking, and anyone who works in the Borough, particularly the most vulnerable, to help with the problems they face. We are the only organisation locally that can and does address client issues holistically, across areas such as debt, housing and welfare benefits, not just single issues, and this is increasingly important as client problems become more complex.
We are looking for a Senior Manager who will bring both innovation and experience to lead a valued local charity.
Reporting to the Chair of the Trustee Board, the Chief Officer
- Is responsible to the Trustee Board for the management and leadership of Citizens Advice Woking,
- Represents Citizens Advice Woking to funders, partners and stakeholders,
- Ensures the delivery of a high quality, impartial and confidential service, utilising both paid staff and volunteers,
- Is responsible for the continuing funding, planning and financial management of the service,
- Represents the organisation in Woking and contributes to the overall provision of strategic advice services in the borough.
In particular, the priorities for the Chief Officer in 2026/27 will be to:
- Manage CAW’s external relationships with our funders and the Woking community generally, to ensure satisfaction with the delivery of current projects, and their continuation,
- Collaborate closely with the other Surrey LCA Chief Officers to respond to the changing funding landscape. In parallel, continue to identify and deliver local projects for local funders,
- Ensure that suitable alternative premises are secured, and the transition is managed as smoothly as possible,
- Ensure the staff and volunteers are enabled to work effectively, particularly during this period of disruption,
The Chief Officer has an important leadership role, working closely with the Operations Manager, who has line responsibility for the staff and, generally, the internal CAW operation. The volunteers are managed on a day-to-day basis by the Advice Session Supervisors, who are critical to ensuring the quality of advice to clients, and the smooth running of the office.
How to apply
To apply for the role of Chief Officer at CAW, please see the Job Pack on our website.
You will need to send us your CV and a maximum 2 page supporting statement. The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming the CO of Citizens Advice Woking.
Closing date for applications: Friday 6th Febraury
Applications will be reviewed on receipt, and we reserve the right to close earlier if applications from sufficient suitably qualified candidates have been received
The client requests no contact from agencies or media sales.
Responsible for all Continuous Professional Development (CPD) resources and activity of the Royal College of Paramedics, The primary role of the National CPD Lead will be overall responsibility for all CPD delivered by the Royal College of Paramedics, including ensuring the quality of content across the current and future range of platforms, (including video, webinars, events, podcasting).
The National CPD Lead is responsible for the efficient and effective management of specific pre-agreed workstreams aligned with realisation of the Royal College’s strategy objectives, this will require budget awareness along with supervision and management of team members.
As a senior member the College team – the National CPD Lead will provide a leadership presenceacross the organisation, contributing to policy and planning, staff development and membershipengagement and growth. They will be an able, confident and competent communicator, engagingeffectively at all levels, from student members to the Royal College of Paramedics Board and Council to national partners and colleagues.
The primary role of the National CPD Lead is to provide assurance, support and leadership in the provision of face to face and virtual CPD delivered by the College of Paramedics, including:
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Ensuring the quality of content across the current and future range of platforms (including events, video, webinars, courses, and podcasting).
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Reviewing and developing CPD activities which meet the needs of members and the profession
As an employee, the National CPD Lead will promote the Royal College, and its aims and objectives by building effective relationships with members, other healthcare colleagues, employers and other stakeholder bodies.
The Person:
We are looking for an enthusiastic and highly motivated individual to work directly with the Head of Education to drive innovation and change and deliver the Continuous Professional Development and Education objectives as part of the overall College strategy.
The National CPD Lead will act with integrity, positivity, and adaptability, using their skills to build effective relationships and work within a shared vision.
Closing date: 23:59hrs on 30.01.26
Interviews: w/c 16.02.26 in the area of Leeds/Bradford
The Royal College of Paramedics is the recognised professional body for all paramedics in the UK
The client requests no contact from agencies or media sales.
The purpose of this role is to deliver FSSW’s FareChance programme, including employability learning and practical logistics sessions alongside support and collaboration with the Employability Programme Facilitator. The FareChance programme currently works with young people aged between 18 – 25 who experience additional barriers to accessing education, training, or employment. The young people are supported to learn new skills, build confidence, and realise their full potential.
FareChance provides a unique combination of two parts: the first is working alongside other volunteers and staff learning key warehouse and logistics skills, getting firsthand practical experience; the second is tailored employability sessions in small groups with 1-1 specialist support.
The Employability Programme Lead will lead on running the employability workshops. This role will provide 1-1 support for young people where required and provide signposting and referrals to other specialist services. The successful candidate will be passionate about supporting people to thrive and be sensitive to the inequality and power imbalance faced by young people today. They will have experience of supporting young people to achieve their goals and can bring these skills to deliver FareChance. This role will coach as well as co-ordinate the programme whilst supporting the growth of an innovative, supportive, and caring employability pathway for people to overcome barriers and move closer to the future they deserve.
Duties and Responsibilities:
Programme Delivery
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Support the Employability Programme Facilitator to deliver practical warehouse activity sessions
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Working with the Operations team to ensure smooth integration of our participants and the programme into every aspect of the operation.
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Lead in providing tailored programme coaching/mentoring:
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Set up and monitor an action plan for each participant with realistic goals to overcome barriers they face.
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Provide advice and guidance, build confidence and support participants with appropriate resources for their next steps (including CV writing and interview skills)
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Identify project management opportunities and build plans with relevant staff in the wider team.
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Lead on developing and preparing programme resources.
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Identify specific needs and risks, liaising with senior colleagues, create and maintain risk assessments with individuals to ensure safety in the workplace.
Programme Development
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Lead on the recruitment, onboarding and offboarding of participants (currently 18–25-year-olds with possibility of expanding this range) onto the FareChance Programme.
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Work with the Volunteer Team to ensure smooth transitions to and from FareChance to Volunteering where applicable.
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Build a Youth Steering/Co-production group to design, deliver and evaluate the programmes.
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Alongside the Head of Employability and Volunteering, support the development of the strategy for future programmes.
External partnerships and relationship building
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Work with the Head of Employability and Volunteering to develop our network of statutory, charity and business partnerships to increase referral pathways into and out of the programme.
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Support the fundraising team in providing updates for employability funders
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On occasion, attend events or appointments to support recruitment/represent FSSW
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Build a network of signposting for participants across the programme including local businesses and apprenticeship opportunities.
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Work with the Head of Employability and Volunteering to develop partnerships to offer on-course enrichment opportunities, e.g., away days and mentoring.
Reporting and Administration
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Maintain quality records of all participant information, including interventions with project participants, ensuring that such data is stored within the requirements of the Data Protection Act and FSSW policies and procedures
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Work alongside the Head of Employability and Volunteering around any incidents or safeguarding concerns. Signpost to external agencies where appropriate.
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Work with the fundraising and communications teams on internal and external reporting for FareChance, including gathering quantitative and qualitative data
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Deliver programme data and, in conjunction with the Head of Employability and Volunteering, analyse and feed into future programmes
Person Specification
It is not expected that a successful candidate will necessarily have all the following criteria. FareShare South West is committed to helping individuals develop professionally and personally, and your application is encouraged.
Essential
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Knowledge and experience of delivering 1:1 and group motivational mentoring/coaching.
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Successful experience of supporting people back into work or training, with a strong commitment to advancing equality and diversity.
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Ability to work flexibly, respond positively to project changes and meet challenging targets.
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Excellent interpersonal and listening skills with the ability to influence, motivate and negotiate.
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Good IT skills
Desirable
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Experience of building a programme
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Experience of responding appropriately to challenging behaviours
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Project management experience
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Excellent verbal and written communication skills
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Understanding of safeguarding and GDPR regulations
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Ability to set up and maintain accurate and timely records for monitoring and evaluating purposes.
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Strong organisational skills including planning, prioritising, and time management.
We welcome applications from people of all backgrounds and lived experiences. As we expand our programmes, we particularly value candidates who bring multicultural perspectives and/or speak additional languages. Skills in languages such as Arabic, Pashto, or Farsi are highly desirable, but not essential. If you share our commitment to inclusion and want to make a positive impact, we’d love to hear from you.
Additional Information
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Role may involve some manual handling; training will be provided.
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Enhanced DBS check required.
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This post is funded by St James’s Place Charitable Foundation
Our mission is a future where no food is wasted, and all people can thrive.



The client requests no contact from agencies or media sales.
Head of Governance
£50,718 - £58,726 plus London weighing if applicable
Location , Hybrid, with travel needed
The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities.
We are looking for talented individuals to help us deliver our mission – to bring lifelong learning within reach fighting inequality and promoting social justice.
Job Description
WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on.
As the Head of Governance, you will work closely with the Director of Governance & Purpose (Company Secretary) to support the Chair of the Board of Trustees and the Chairs of committees with advice and support on standards of good governance, and compliance - particularly around or SDI status.
Reporting to the Director of Governance and Purpose, the successful candidate will also ensure ongoing monitoring of governance effectiveness and continuous improvement, and the efficient and effective administration of governance process, including trustee and committee member recruitment and onboarding, tracking appointment terms, and annual skills audits. Along with other members of the corporate governance team, you will support the Board of Trustees and its committees, including the creation and retention of proper meeting records, and the appropriate support, training and development of Trustees and senior volunteers serving on committees of the Board.
Together with the team, you will also provide support to ad hoc working groups and volunteer committees that may arise from time to time to provide important local insight and input to governance decision-making.
We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button!
We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.
Should you need any support with your application, then please get in touch. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development.
You can read more about our benefits and what it’s like to work here, on our website .
The client requests no contact from agencies or media sales.
Overview
We’re looking for a Senior Business Development Officer to join our national Business Development Team. This is an ideal next step for you if you’re an experienced bid writer looking to grow your career in business development, make social impact, and develop your leadership skills. We’d particularly like to hear from people that have experience of writing high-scoring drug and alcohol service bids.
Location: London, Brighton, Manchester or Leeds.
Salary: £43,384.62 − £47,792.23 per year. If you’re based in London, you’ll receive an additional £4,133.14 per year for Inner London Weighting.
Contract: Permanent.
Responsibilities
About the role
Change Grow Live is a health and social care charity. Across the country, we support people to make positive changes in their lives, including around drug and alcohol use, smoking, homelessness and criminal justice.
As a Senior Business Development Officer, you’ll play a lead role in the development and writing of tenders and proposals for a variety of health and social care services. This role offers a great opportunity to learn and develop while using your established skills, and you’ll be encouraged to take on more responsibility as you progress.
This role offers a great opportunity to learn and develop while using your established skills, and you’ll be encouraged to take on more responsibility as you progress, including line management opportunities.
Your day-to-day will include:
- Writing and editing complex and highly weighted bid responses, working to short timeframes
- Project managing the writing of key tenders with support from a Business Development Manager
- Supporting the development of Assistant Business Development Officers and Business Development Officers, with the potential of providing line management
- Working with staff across the organisation and our partners to develop bids that reflect best practice respond to local needs
- Producing and coordinating detailed research for upcoming opportunities, including meeting with subject matter experts, analysing data and collating evidence
- Creating presentations, diagrams and reports
- Participating in and leading reviews of our bid and proposal processes.
About you
We’re looking for candidates with proven experience of writing tenders, proposals or grant applications in health and social care.
You are:
- A highly competent communicator with a successful track record in bid writing, ideally for drug and alcohol treatment or related services
- Experienced in leading smaller bids and proposals
- Able to analyse data and interpret evidence, with good IT and research skills
- Solution-focused, creative and proactive
- Happy to give and receive constructive, challenging feedback
- Collaborative and contribute to a positive culture team
- Ready to work hard to deliver on CGL’s values and mission.
What we offer
You’ll be able to access structured training, development and mentoring as part of a supportive team. There’s a clear progression pathway within the team, from Senior Business Development Officer to Manager, Senior Manager, Deputy Director, and Director. Several of our current Business Development Managers were previously in the Senior Business Development Officer role.
We also offer:
- The option to work from home for some of the week
- Wellbeing support, including an employee assistance programme and an hour each week for wellbeing activities of your choice (find out more here).
We want our workforce to represent the diversity of the people and communities we work with. We pride ourselves on an inclusive and supportive workplace, evidenced through our Investors in People silver status.
We’re happy to consider any reasonable adjustments that you need to be successful. Please let us know in your application or at any stage of the process if you would like to discuss this.
Before you apply
In the application portal, there’s a section called ‘how you meet the criteria for the role’. This is your chance to tell us about why you’re a good fit for this job – we won’t be able to consider your application unless it’s filled in. Please explain how you meet each of the person specification criteria (listed at the end of the job description). Use clear examples of your experience (this link contains some useful guidance). As guidance, written statements should not exceed 1,000 words. You can address multiple criteria together where you think it makes sense.
Interviews will be held 16th – 23rd February 2026 via MS Teams. We’ll also ask shortlisted candidates to complete a written task online during this timeframe, at a time of your choice. We may hold a pre-qualification stage task (e.g. presentation) depending on the number of applicants.
We encourage applications from individuals who may not meet every requirement but are excited about the role. We value lived experience of substance use, homelessness, and/or multiple disadvantages.
We’re a Disability Confident Committed employer. Under our Disability Confident interview scheme, we will offer an interview to disabled candidates where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. Please confirm in the ‘how you meet the criteria for the role’ part of the application if you are applying under this scheme. We will provide reasonable adjustments as needed.
Check the job description and team explainer for more information. Contact Yasmin Gilders to discuss this role further.
What our people say
Holly, Senior Business Development Officer said:
“What are your favourite parts of the job? The amount we learn from bid to bid. No two services are the same and I’m constantly coming across amazing individuals, teams and interventions. Being part of a team that helps share and celebrate great work, and support other services to implement new and exciting initiatives is really rewarding.
How would you describe the team? Helpful, real and full of knowledge. Everyone comes from different backgrounds and is happy to share their skills, knowledge and learning. I’ve never felt like I’ve asked a silly question, and I don’t feel like I must put a on ‘work mask’ every day.
What were your highlights from last year? Becoming a Senior and working across 7 different bids or direct awards last year. It was busy but I learnt so much, made some great connections with people across the organisation and feel excited for 2026.”
Fran, who progressed from this role to Business Development Manager last year:
“How did the role help you progress? The Senior Business Development Officer role sets you up to well to progress into a Business Development Manager role, as you begin to get involved in managing writing teams, reviewing written responses, engaging with Service Managers and Directors in model development and hold line management responsibilities. I was in the Senior Business Development Officer role for just over a year and a half before successfully applying to the Manager role.
How would you describe the team? The Business Development team are incredibly supportive and will give you the opportunity to develop in areas that you’re interested in. My manager supported to me build skills and experience that pushed me out of my comfort zone but enabled me to progress into the Business Development Manager role.
What would you say to someone thinking of applying? Alongside developing your writing skills, this role is a great place to shape your leadership and management skills. If you don’t have line management experience, don’t let this put you off.”
Salary Range (pro rata if part time)
CGL points 39 to 43 (£43,384.61 - £47,792.23)
Interview Date
16/2/2026
Closing Date
8/2/2026
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.
Are you an experienced marcomms professional with a passion for building relationships and increasing audience engagement? We’re looking for the right person to join us to drive our schools-facing campaigns, working across the marketing communications mix.
Working with a range of stakeholders, you’ll manage the development, planning and execution of a range of strategic campaigns and communication. You’ll create compelling content that promotes our activities across multiple channels, tracking and reporting on performance and engagement.
About EngineeringUK
Our purpose is to drive change so more young people choose engineering and technology careers.
Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero.
Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.
In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.
We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.
We guided by a series of values that we apply to all our activity:
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We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard
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We are collaborative. We listen, share and work in partnership to achieve our vision
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We are curious and keen to learn. We challenge ourselves and others to innovate and experiment
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We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding
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We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals
About the role
The Marketing Communications Manager is responsible for the strategic delivery of strong marcomms campaigns and content creation that help meet programme targets, raise the profile of our work and drive increased targeted engagement with our programmes and services.
Your main focus will be on programmes to engage our schools audiences, including teachers, careers leaders and young people. You will also drive engagement with organisations that run STEM outreach activities to help make all schools outreach more impactful.
In your role you will manage recruitment campaigns and marcomms for EUK Education (our schools-facing brand) and associated programmes such as Big Bang. You will also manage social channels, web editing and some design elements, as well as supporting on wider marketing communications to our corporate audiences.
The role is London based at our office at 10 Lower Thames Street, London EC3R 6EN and will involve frequent / may involve some travel in the UK (amend as required).We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and the option for a flexible start and end to the working day in our vibrant central London office overlooking the Thames. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team.
Further details of the role can be found in the job description and person specification.
Person specification
Essential skills / competencies
- Proven experience of developing, planning and executing effective marcomms campaigns, including monitoring, analytics and reporting against targets
- Experience of schools/teacher-focused marketing communications
- Strong understanding and experience of digital communication methods, including CMS, social, e-marketing platforms, Google Analytics, SEO
- Experience of creating digital marketing content and managing design and production processes
- Ability to think creatively and innovatively whilst working under pressure
- Strong attention to detail, ensuring high quality outputs are delivery on deadline and to budget
- Excellent relationship management skills and experience of successfully managing external agencies
- Ability to work independently and flexibly in a rapidly changing environment
- Excellent communication skills, both written and oral
- Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion
Desirable skills / competencies
- Experience of AEO/GEO and AI for marketing communications
- Strong analytical skills, turning data into insights
- Video editing skills
Education / level of experience
- A professional marketing or communications qualification is desirable but not essential for this role
- This role would suit candidates with several years of solid marketing communications experience, ideally including some experience at manager level
EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong.This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.
We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences.Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share.
Applying for this role
Applications
If you would like to request to submit your application in an alternative format to support accessibility, please let us know.
The deadline for applications is 5:00pm on Sunday 1 February 2026.
Interviews
Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification.
We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form.
We aim to notify candidates who have been shortlisted within 2 weeks. If you have not heard from us by this time, please assume that you have not been successful.
First interviews will be held mid to late February
What can we offer you?
- Competitive salary
- 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week
- Competitive pension (10% employer contribution)
- Annual bonus opportunity
- Flexible working
- A vibrant office with terrace overlooking the Thames embankment and Tower Bridge
- Employee Assistance Programme
- Life Insurance (4 x salary)
- Cycle to Work Scheme
- Long term illness/incapacity insurance cover (permanent health insurance or PHI)
- Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years’ service
- Discounted gym membership
- Yearly flu vaccination
We’re looking for a Legal Adviser who sees law as part of a wider movement for justice to join our social justice legal team in London. You’ll work alongside people harmed by drug criminalisation, poverty, and inequality — delivering outreach advice and casework in benefits, housing, and debt, while contributing to policy and advocacy that strengthens communities and challenges harm at its roots. If you believe legal work should build power, shift systems, and stand in solidarity with those most affected — this could be the role for you.
Since Release’s inception in 1967, the organisation has continuously and actively advocated for open access to justice for all individuals with a specific emphasis on substance misuse and dependency. By addressing the legal needs of people who use drugs and those in recovery the consequences can have a profound and positive affect not only for the individual but also for those who live, support and work with them. Reducing health and income inequalities’ significantly improves a person’s life chances and integration back into their community. Whilst legal services are available to the public via other sources, our client group will often be unable to access such services because of fear of stigma or discrimination.
We also operate a national drugs and legal helpline, and produce a number of free informative publications for the public, and specialist guidance material aimed at professionals in the substance misuse and dependency field.
Details:
Salary: £28,000 – £31,000 + 5% pension
Contract: Permanent, 35 hours/week
Holidays: 29 days + public holidays
Location: Hybrid – Spitalfields, London / Remote
Closing Date: 5:00 pm, Thursday 05 February 2026
Interviews: Commencing Wednesday 11, Thursday 12 or Friday 13 February 2026.
Start Date: Ideally March/April 2026
This is a full-time position (35 hours per week) working a minimum of 3 days a week from our office in Spitalfields, London with the remaining 2 days working from home, if desired. The working hours are 10am – 6pm Monday to Friday with a one-hour lunch break.
The post holder will join our social justice legal team and will be required to deliver a minimum of 2 services through our in-person and ‘virtual’ legal services to clients attending alcohol/drug treatment centres, homeless day centres, and sexual health clinics. The legal advice, assistance and representation we provide has a particular focus on debt, housing including homelessness, and welfare benefits. The post holder will also be required (after a period of induction and/or training) to provide advice on Release’s national legal helpline pertaining to the criminal law and the criminal justice system related to drugs offences, and broader legal advice through our new Harm Reduction Hub drop-in service. In addition to the delivery of legal services, the postholder will also be required to assist with the policy work undertaken by the organisation.
We have been successful in tendering for legal aid contracts for Community Care and Public Law, and there may be opportunities for the post holder to work within these in the future.
As a member of our dynamic social justice legal team, based in London, your responsibilities will include:
- Delivering a minimum 2 legal outreach services at alcohol/drug treatment centres, homeless day centres and sexual health clinics in the London area, and with training deliver our expanding ‘virtual’ legal outreach services to clients elsewhere in the country.
- Completing casework resulting from our legal outreach services on issues including welfare benefits, housing, and debt;
- Providing advice to the public and professionals about legal issues connected with drug use (training will be provided);
- Updating our specialist publications;
- Contributing to our local and National policy commentary/response on drugs, and all associated legislation;
- Assisting with the development of our website and other IT-related service initiatives and their legal compliance.
Minimum requirements for the post include:
- Completion of LLB, GDL, or SQE1 and minimum six months’ experience in social welfare legal advice and casework in areas such as crime, housing, benefits, or debt.
If you think you can make a difference as a Legal Adviser for Release then please download and read the job description and person specification together with the application guidelines for details.
The client requests no contact from agencies or media sales.
Job description:
People and Culture Manager
Salary: £40,000 - £42,000
Location: Onsite/Hybrid (minimum Tues-Thurs in the office based in High Wycombe Buckinghamshire)
Reports to: Head of People and Culture
Line management: HR Coordinator
About CSSC;
With a heritage of 100 years, our patron is the Duchess of Gloucester, we are a membership-owned organisation for all civil service and public sector employees in the UK, supported by 1,200 volunteers. We provide opportunities for over 100,000 members, that inspires wellbeing, builds community, and fosters a genuine sense of belonging, earning lifelong loyalty through trust and meaningful connection. We are currently undergoing our 3 year transformation agenda and it’s an exciting time to be part of building our next chapter. About the role
We’re looking for an experienced, hands-on People and Culture Manager to oversee day-to-day HR operations and provide trusted support to managers across the organisation. You’ll have overall responsibility for recruitment, employee relations, payroll oversight and HR policy, while leading and developing a People Coordinator who will support with administration, data and first-line queries.
Key responsibilities
Leadership & HR operations
· Take overall responsibility for the delivery of day-to-day HR services across the organisation.
· Line manage, coach and develop the People Coordinator.
· Ensure HR processes are efficient, consistent and compliant.
Employee relations
· Act as the escalation point for ER matters including performance, absence, grievance and disciplinary cases.
· Support and coach managers on people issues, ensuring fair and consistent practice.
· Oversee the People Coordinator handling first-line queries and low‑risk ER tasks.
Recruitment & onboarding
· Lead end‑to‑end recruitment for vacancies across the business.
· Partner with hiring managers to define roles, adverts and interview processes.
· Oversee onboarding to ensure a positive new starter experience, supported by the People Coordinator.
Payroll & benefits
· Oversee monthly payroll and pension processes ensuring accuracy and deadlines are met.
· Work closely with Finance and the HR Coordinator on submissions and changes.
· Support review and administration of benefits.
Policies, systems & compliance
· Maintain and update HR policies in line with employment legislation.
· Ensure GDPR and confidentiality standards are met.
· Oversee HR data quality and reporting (with delivery handled by the HR Coordinator).
Culture, engagement & development
· Support initiatives that build engagement, wellbeing and retention.
· Coordinate learning and development priorities with managers.
· Contribute to workforce planning and organisational change projects.
Equity, Diversity and Inclusion
· Lead and coordinate the organisation’s approach to EDI (equity, diversity and inclusion)
· Ensure HR policies and practices support fair, inclusive and non-discriminatory outcomes
· Work with leaders and managers to promote inclusive behaviours and challenge bias
· Monitor EDI data and trends and report insights
Skills & experience
· Strong HR generalist background, ideally in a similar role.
· Confident managing ER cases and coaching managers.
· Experience leading or mentoring others
· Good understanding of UK employment law
· Comfortable balancing hands‑on work with strategic input.
· Excellent interpersonal, organisational and problem‑solving skills.
· CIPD Level 5 or equivalent experience.
CSSC is an Equal Opportunities Employer
The above is intended to describe the general content of the role, and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or role requirements. We value diversity at CSSC, and do not discriminate on the basis of ethnicity, religion, race, national origin, gender, sexual orientation, age, marital status, or disability status.
Interviews at CSSC take place in person and virtually as part of our recruitment process. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and you have a medical condition or an individual need for adjustment to our process, and you believe it may affect your ability to be at your best, please let the recruitment partner know, so we can consider how best we can support you and make any adjustments that may reasonably be needed.
Job Types: Full-time, Permanent
Work authorisation:
- United Kingdom (required)
Willingness to travel:
- 100% (preferred)
Work Location: In person
We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Young Ealing Foundation is a place-based charity based in Ealing, West London which brings together the voluntary, statutory and private sectors in the local area to increase and improve opportunities for children, young people and families.
The Young Ealing Foundation’s vision is to ensure all young people in Ealing can access the opportunities and support they need to grow up and lead happy and safe lives, fulfil their potential and become a valued and listened to part of the local community. We work towards this by working with and in the community to empower small, local charities to thrive and flourish to enable and advocate for sustainable, high quality service provision for children and young people.
The Hub at Greenford Library is a key part of this vision. It provides a welcoming, inclusive, and vibrant space for local residents, combining essential library services, community activities, and partnership working. By empowering local charities, volunteers, and community groups, we aim to create a sustainable and thriving centre of activity that reflects the needs and aspirations of the people of Greenford and beyond.
The Children’s Activities Coordinator will oversee the site’s sessions for children and young people. This will include planning and delivering sessions such as story time, ensuring safeguarding and management of the space, coordinating the cohort of library volunteers, liaising with community partners, and supporting the programme of activities for children and families. They will take creative ownership of the displays and maintain an immersive and welcoming space for our youngest visitors and community members.
The ideal candidate will have a passion for engaging children and young people in a community or education setting. We are looking for people that enjoy working with the public and creative inclusive and engaging experiences for children and families. They will have excellent communication and customer services skills and will be able to adapt their communication style to suit working with children of all ages and community members from a range of backgrounds. We are looking for people that want to make Ealing a better place to live.
This role will include some evening and weekend work.
Please submit your CV and a cover letter of no more than 1,000 words outlining how your knowledge, skills and experience are in line with the person specification via Charity jobs.
Young people in Ealing can access the opportunities to lead happy and safe lives, fulfil their potential and become listened to in the local community
The client requests no contact from agencies or media sales.
Do you want to make a difference to local lives?
We are an independent local charity based in Bosham, Chichester offering exceptional end of life care to our patients and support to their loved ones. The work we do makes a real difference to the lives of local people and we support over 330 patients at any one time, in our In Patient, Community, Living Well and Family Services teams. We generate the majority of our funding through fundraising and our eleven charity shops.
With operating resources of around £10.5 million per year and a workforce of around 270 employees and c.500 volunteers, we provide our services and seek to live our values of Compassion, Excellence, Integrity, Responsibility, and Collaboration in all that we do.
We believe that the best care is delivered when people work together with openness, respect, and shared purpose. As we look to the future, we are focused on sustainability, and effective, visible leadership across the organisation so that we can continue to provide our vital services for years to come.
The Role
We are seeking an experienced and values-driven Director of Finance to join our Senior Management Team (SMT) and help lead the hospice as a whole. Click on redirect to recruiter to view full job details.
This is far more than a technical finance role. As a key member of the SMT, the Director of Finance will hold collective responsibility for the overall leadership, culture, performance, and strategic direction of the organisation, working collaboratively with fellow senior leaders to ensure our values shape decision-making at every level.
Alongside strategic financial leadership, the role includes senior oversight of Facilities and IT, recognising the vital role these services play in the provision of safe and effective services. The role also operates as Company Secretary and takes responsibility for information governance.
Reporting to the Chief Executive, the Director of Finance will work closely with Trustees, senior colleagues, and external partners to ensure the hospice remains financially sustainable, well-governed, and resilient.
About You
You will be a senior finance leader who combines professional expertise with strong interpersonal skills and a clear commitment to values-based leadership. You will bring:
- A recognised accounting qualification (ACA, ACCA, CIMA, CIPFA, or equivalent).
- Significant senior-level financial leadership experience, ideally within a charity, healthcare, public sector, or complex not-for-profit environment.
- Experience of working closely with Boards or Trustees and contributing at a strategic level.
- The ability to lead collaboratively beyond finance, with credibility and interest in areas such as Facilities and IT.
- A genuine commitment to leading with Compassion, Excellence, Integrity, Responsibility, and Collaboration.
We offer our employees:
- Generous annual leave starting at 27 days, rising to 33, plus Bank Holidays, and an opportunity to buy / sell annual leave days
- Continuation of NHS Pension Scheme membership or membership of our workplace pension with 7.5% employer contribution
- Life Assurance Scheme, Employee Assistance Programme, contributory Health Cash Plan, and a range of discounts.
Equality, Diversity and Inclusion at St Wilfrid's
We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected. Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.
We want to hire talented people and to make sure our processes don’t exclude or disadvantage people with disabilities or different needs. Please let us know what would help you apply for our role – we’re happy to be flexible with our process to help you showcase your skills and abilities.
We guarantee an interview for candidates with disabilities who meet the essential criteria for the role. As a signatory to the Armed Forces Covenant and member of the Defence Employer Recognitions Scheme, we’re also keen to support applications from members of the Armed Forces family. If your Armed Forces-related circumstances mean that a conventional application and interview process might be difficult, let us know.
The client requests no contact from agencies or media sales.
Salary: £37,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 12th February 2026
Start date: ASAP with consideration given to notice periods
Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?
Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.
We are now seeking an exceptional Women’s Homelessness Lead (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.
About the Role
- This is a leadership role with both operational and strategic responsibility. You will:
- Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
- Lead the delivery of trauma-informed, strengths-based, person-centred support
- Develop strong partnership networks across local authorities, charities, housing providers and churches
- Shape the future of Keychange’s women’s homelessness strategy across Surrey
- Represent Keychange externally and explore opportunities for future service growth
At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.
Who We’re Looking For
You will bring:
- Substantial experience supporting or managing services for vulnerable individuals
- A strong understanding of trauma, safeguarding, risk and recovery-based practice
- Proven ability to build partnerships and influence across multiple stakeholders
- Excellent communication and leadership skills
- Confidence engaging with churches and Christian networks across traditions
- A values-led approach aligned with Keychange’s Christian ethos
Desirable experience includes:
- Managing accommodation-based services
- Existing Church partnerships across Surrey
What We Offer
- Salary of £37,000 – £41,000
- 25 days annual leave plus bank holidays
- Hybrid working (with 4 days regularly site or community based)
- Employee Assistance Program and Life Insurance
- Contributory Pension Scheme with matched employer contributions
- Ongoing personalised learning and professional development
- A supportive, faith-centered, values-driven culture
For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.
Recruitment Timeline
- Deadline for submitting your application: 12 February 2026
- First screening interviews, remotely: 16 February 2026
- Full interviews in person in central London: 23 February 2026
- Start date: ASAP with consideration given to notice periods
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Fundraising Manager - New Business Corporate Partnerships
Location: Remote/hybrid | Contract: Full time, 35 hours per week. Fixed term -12 months (with possibility of extension)
This role can be offered either as a fully remote contract within the UK - with travel expenses covered for regular internal and external meetings, or as a hybrid arrangement requiring at least one day per week in our Shoreditch, London head office.
Are you looking for a role within an organisation where the work you do makes a real impact to children's lives? Are you looking to join a team on an exciting and aspirational journey to create transformational partnerships? If the answer is yes then our Fundraising Manager - Corporate New Business role could be for you.
The NSPCC's mission is to end cruelty to children. Within Fundraising and Engagement, our aim is to provide maximum resources for the NSPCC and children by working together to create a first-class supporter experience, ensuring our donors feel valued for the direct impact they are having on society.
This role sits within the NSPCC's Corporate Partnerships team – a passionate and ambitious team committed to securing sector-leading partnerships to build a safer world for children.
In this role, you will be responsible for building relationships and securing long-term strategic partnerships with some of the biggest and most exciting brands and companies in the UK. You'll collaborate with these organisations to support a number of the NSPCC's most innovative and sector-leading services.
We're looking for an energetic, motivated and inspirational candidate who is:
- An excellent relationship builder with the ability to influence and engage with internal and external stakeholders at all levels
- Experienced in securing high value partnerships of 6 and 7 figures
- Able to work strategically and creatively to build compelling propositions for the NSPCC
- A driven, tenacious and resilient go getter, motivated to achieve ambitious targets
- An exceptional communicator and storyteller in both written and verbal form
- Passionate about the power of corporate partnerships with a thirst for creating partnerships that deliver transformational impact for children
You'll be surrounded by a devoted team who will fully support you in winning partnerships that will positively impact children's lives for the better. Your work will be stimulating and challenging, with development opportunities, employee rewards and benefits available.
Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.
- Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
- Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
- The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
- Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes, with an employer match of up to 7%.
- Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.
About the team
The Communications team at Impetus is a small, friendly, creative team that punches above its weight. Sitting alongside our brilliant Policy colleagues within the wider Public Affairs team we are passionate about communicating Impetus’ work with clarity, in a way that resonates with our audiences, and increases our influence and impact.
Aspiring to be a ‘digital first’ organisation, we spend time keeping up with digital communications trends to improve our efficiency and help us produce and optimise engaging, cutting-edge content.
About this role
We’re looking someone who can support the team to maintain our strong online presence by delivering engaging, creative digital content. This role is about collaborating with colleagues, applying your knowledge of digital platforms, and actively developing your skills to keep pace with emerging trends.
Based in our busy Communications team, you will be responsible for creating compelling and engaging online copy for a range of platforms, as well as managing and growing our social media communities to amplify our brand, working across the organisation, for example:
- Supporting our Philanthropy team to engage donors in our work and through our series of events.
- Helping our Policy team to increase the knowledge of their recommendations for change among opinion formers and decision makers through social media.
- Working directly with the Investment team and our portfolio partners to gather and share their insights and stories.
Day-to-day you might be writing and repurposing blog content for our online channels, working with our Creative Content Officer and Media and Communications Officer producing multi-media content to support our events programme, or using insights and data to keep our digital content relevant and our audiences engaged.
We are looking for someone creative and driven, who shares our ambition and can help keep us on top of emerging digital trends.
You’ll know your way around social media platforms including X / Twitter and LinkedIn and tools like and Hootsuite and Google Analytics. You will also be able to produce excellent written content for an online audience including social media posts and blogs, with scope to grow within the role over time.
This is an exciting time to join a rapidly growing organisation. We’ll give you creative freedom within a clear brand framework. And your work will have a tangible impact on tackling the barriers that hold back young people from disadvantaged backgrounds.
Key responsibilities
- Writing clear, concise and engaging copy for a variety of online platforms including social media, blogs, websites and email marketing.
- Supporting the Senior Communications Manager to manage our online brand, including how people interact with and interpret our work, by creating and scheduling content for social media and digital platforms using agreed templates and tone of voice.
- Liaising closely with our Creative Content Officer and Media and Communications Officer to produce compelling multi-media products that can be used across our platforms.
- Maintaining accurate records and trackers for posts, engagement data, and campaign timelines.
- Supporting the Communications team by preparing materials for events and online campaigns.
- Monitoring and optimising our digital channels, ensuring content is consistently high-quality, well structured, on brand and performing at its best.
- Using data and feedback to improve content quality and relevance.
- Collaborating with colleagues across teams to ensure consistency and timely delivery of our digital communications content.
- Assisting the Head of Communications in the development, implementation and monitoring of our internal communications strategy, including our regular staff newsletter.
- Working with our portfolio partners and the Investment team to gather and share their insights and stories.
- Escalating risks or delays early, providing clear context and options.
- Applying inclusive language and accessibility standards in all content.
- Actively seeking opportunities to learn about new digital tools and trends.
Person specification
Essential
- A highly developed understanding of online platforms and social media algorithms.
- Experience creating accurate, engaging content for online platforms.
- Experience of working with social media platforms e.g. LinkedIn and X, and tools e.g. Hootsuite and Google Analytics.
- A track record of writing concise and engaging content that resonates with the target audience and presents complex subjects in a clear and compelling way.
- Ability to adapt content strategies to meet the changing needs of the audience and the platform.
- Experience of using data and insights to optimise content, engagement and grow followers.
- Demonstrably up to date with emerging digital trends and an interest in online community building.
- Ability to follow agreed processes, templates, and brand guidelines.
- Strong organisational skills to plan and sequence tasks effectively.
- Attention to detail and commitment to delivering work to agreed standards.
- A willingness to learn and adapt to new tools and approaches.
- Collaborative approach, building positive relationships within the team.
- Commitment to Impetus’ mission and values, including equality, diversity, and inclusion.
Desirable
- Experience in video / film production and optimising video content for online platforms.
- Experience of commissioning content and working in close collaboration with agencies and/or freelancers.
- Experience / knowledge of website management and CMS, email marketing platforms, project management software and digital ad platforms.
- An interest in the education and / or youth employment policy landscape.
- An interest in the UK youth and / or charity sectors.
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button.
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is Sunday 8th February 2026, 11:59pm.
Interviews:
1st Interviews will take place on Thursday 19th February 2026.
2nd Interviews will take place on w/c 23rd February 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Team Manager with extensive social work experience to manage our Northern Ireland Team. In this role, you’ll be supporting children and young people diagnosed with cancer by managing a team of social care staff who deliver services in line with our organisation’s service specifications.
This is a hybrid role; you will be based at the Belfast office, from home with representation within hospitals and the community.
About you
Our work is rewarding but also complex and demanding; you will need to be resourceful and resilient.
We are looking for a social work qualified experienced people manager to take responsibility for operational management and development of our social work services.
You will ensure that effective services are delivered to children and young people with cancer and their families through the professional supervision of our staff group, working across split sites.
You will have:
- You must hold an appropriate social work qualification.
- Extensive experience of working with children and young people including complex case work and risk assessment and care planning, caseload management and interagency working
- Experience of managing safeguarding for children and vulnerable adults, legislation, procedures and best practice
- Experience of supervising students and / or staff in a social care setting
- Experience of delivering support to young people and families via different mediums including individuals, groups and digital delivery.
- A proven ability to manage expectations of key stakeholders including staff and service users
This role is subject to an Enhanced level Criminal Record Check. In the event of a successful application a Disclosure report will be sought.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.
We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
What we offer
In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme. To find out more about our benefits package, have a look on our website.
If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
To arrange an informal chat, please contact Danielle Cox.
#ShowTheSalary
We’re looking for a highly experienced and motivated Supporter Care Manager to lead our brilliant Supporter Care Team. In this role, you’ll make sure every supporter who contacts us receives a positive, professional, and memorable experience. From handling donations and enquiries to managing complaints and ensuring we meet our service standards, you’ll take ownership of delivering a high quality service that makes a real difference to how people feel about supporting us.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You’ll oversee the day-to-day running of the Supporter Care function, driving efficiency, consistency, and care in everything we do. Working closely with colleagues across fundraising and beyond, you’ll help refine our processes, improve supporter journeys, and ensure feedback is acted on. It’s a role that combines leadership, strategy, and hands on delivery, perfect for someone who enjoys variety and isn’t afraid to challenge the status quo to make things better.
As a people-focused manager, you’ll build a supportive and inclusive environment where every team member can grow and thrive. You’ll lead by example, ensuring your team feels motivated, empowered, and clear on how their work contributes to the wider success of the organisation.
If you’re passionate about delivering outstanding customer care, love motivating others, and want to use your skills to lead a team that truly makes a difference, we’d love to hear from you.
You will be contracted to our London hub with a minimum expectation of two days per week working in person at the Hub and flexibility for working remotely/at home when not on site.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.