Organisation development manager jobs

Recovery Worker

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Job Title: Recovery Worker

Location: Based within Bedfordshire. Unfortunately this service does not have step free access. The building is approximately a 10 minute walk from Bedford Station.

Salary: £26,200

Shift Pattern: 37.5 hours per week Monday to Sunday 08.00 - 16.00 or 14.00 - 22.00. You may be required to work outside these hours as per service and resident requirements, including bank holidays as required on the rota.

About the Role

Join our brand new Mental Health Service which is due to go live April 2026! The service is a step down service, which provides short stay, trauma informed alternative to hospital admission and facilities. The service forms part of a wider integrated initiative for urgent and emergency care. This is an 11 bedded, community based mental health crisis and step down service offering short stay, trauma informed support. The team will support our residents who are at risk of admission but can be supported outside of mental health hospital settings, by providing tailored support to them to help them overcome their personal barriers, and achieve their goals, to live more fulfilled lives and independent living. 

We are seeking a dedicated, patient, and compassionate Recovery Worker with a focus on achieving outcomes in line with contractual requirements, while ensuring quality and consistency within a trauma informed, psychologically informed environment. You will deliver flexible, tailored, person centred support to help residents improve their quality of life, overcome challenges, and achieve personal goals. Using your communication skills, you will build trusting professional relationships, support residents to reintegrate into the community, and play a vital role in helping them rebuild their lives through personalised support plans, activities, and partnership working. You’ll provide person centred support to help residents overcome challenges and achieve their goals through tailored support plans, activities and partnership working.

Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Some Key Responsibilities Include:

• Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
• Ensure the safety and wellbeing of residents at all times
• Providing safe, 24/7 short stay support to avoid unnecessary hospital admission
• Supporting with the creation of tailored support plans in collaboration with the wider team and resident.
• Focusing on empowering our residents to take control over their lives and meet their personal goals
• Providing step-down capacity for individuals ready to leave acute wards but not yet ready for independent living.
• Embedding Psychologically Informed Environments (PIEs) and relational security.
• Planning activities to engage residents with other people, communities, and opportunities
• Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
• Supporting residents with taking their correct medication; Keeping support plans up to date using our online portal
• Follow safeguarding procedures and report any concerns when needed.
• Support residents with taking their medication and keep accurate records. Build good working relationships with colleagues and outside agencies.

About You

We're looking for a compassionate, motivated, and proactive individual with a commitment to delivering high quality, person centred mental health support. You will be knowledgeable of mental health and have an understanding and experience in how to support those who struggle. You thrive in fast paced environments and adapt well to changing situations, maintaining a non judgmental and trauma informed approach. Your ability to build meaningful, effective relationships with people from diverse backgrounds, while respecting and promoting equality, diversity, and inclusion, sets you apart.

• Experience working with people with multiple and complex needs, ideally in mental health and residential setting
• Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
• Ability to show empathy and compassion to our residents, and different challenges they face
• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Cultural awareness, Self awareness, and ability to identify personal growth areas and take feedback
• Ability to promote the service and provide outreach based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Grade: 5

Hours: Full-time 37.5 hours per week (Flexible working considered)

Position type: Permanent

Responsible to: Website Manager

Direct reports: None

Location: Truro, Cornwall (hybrid) or remote (UK only) with quarterly travel to Truro

ROLE PURPOSE:

Join ShelterBox as our Website Copywriter and Editor and take the lead in generating ideas, writing and creating engaging content for our portfolio of websites. You'll be responsible for crafting top-quality web copy and building web pages that look beautiful and perform brilliantly.

This is a creative and strategic role. In addition to paying attention to how our websites look and feel, you will plan our content strategy, use SEO and user experience principles in your writing and be able to spot user trends and share insights.

You'll join a friendly and ambitious team, playing a key role in helping to make ShelterBox a global name. The role offers variety, working with other teams within the organisation to deliver a range of strategic projects.

WHO ARE WE LOOKING FOR?

ShelterBox is looking for a creative and proactive individual with at least 2 years of experience working in copywriting or website content production. If you have a knack for spotting digital trends, engaging audiences and testing new approaches, then we want to hear from you!

The ideal candidate will have:

• Writing Skills: You should have a proven track record of crafting digital copy and comfortable with demonstrating the impact and conversions it has driven. You should be adept at tailoring your writing style to different audiences, whether you're explaining complex international issues or crafting persuasive fundraising appeals.

• Strategic Mindset: You should be able to interpret analytics data to understand what content works well and adapt the website accordingly

• Attention to Detail: Your content should be engaging, accurate and aligned with our brand voice.

This is a fantastic opportunity to get 'behind the scenes' of a busy emergency disaster relief organisation and help us work towards a world where no one goes without shelter.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Content Creation

• Produce engaging, high quality web copy that truly connects with our audiences and converts

• Design, write and create impactful web pages with compelling content to boost engagement and drive donations for our fundraising and communication campaigns

• Ensure all webpages are visually appealing and aligned with our brand guidelines and tone of voice

• Plan and deliver the ShelterBox blog to increase engagement and organic traffic

• Regularly update and maintain current website content, including case studies, country pages, and evergreen content, ensuring all information is current and performing well

• Provide ideas for new web pages and copy based on SEO opportunities and industry trends

• Work closely with digital and fundraising communications teams to provide content and plan UX journeys for email and social channels

• Provide training to fundraising teams to develop their web copywriting skills

Planning, Testing and Auditing

• Contribute to our website content plans which meets user needs, attracts new visitors to the website and improves SEO and conversion rates

• Conduct SEO keyword research and monitor search rankings across the website

• Identify areas for improvement across in current website content and introduce new, engaging content which works to improve conversions and user experience

• Build tests and implement learnings into content plans, using split testing and optimisation tools

• Ensure website content is meeting user needs by running web surveys, putting the user at the heart of our content strategy

• Use data analytics tools like ahrefs, Google Search Console, Google Analytics (GA4) and Hotjar to analyse web content performance and optimise supporter journeys

• Share insights and best practice with wider teams so they know what is working well and how to improve

International support

• Support our network of affiliate websites, by monitoring their content, prompting and helping those teams to update their pages

• Share our high-quality web content across all affiliate networks

• Support teams to improve quality of content with SEO training and recommendations

• Share best practice insights, advice and training to all affiliate teams

Other responsibilities

• Any other duties as needed, appropriate to the level and grade of the post

Please read the Applicant Guidance on our website before applying.

Join Bristol Animal Rescue Centre as our new Head of People and Organisational Services and play a vital role in shaping the future of animal welfare in Bristol and beyond.

Head of People and Organisational Services
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA – occasional home-working may be possible subject to business requirements
Contract: Permanent 
ours per week: Part time, 28 hours per week (out of 35 hours FTE). To be worked usually within the hours of 8am and 5pm Monday to Friday with consideration of team requirements. Flexibility in hours required on occasion (e.g. trustee’s meetings 6/pa usually in evening and occasional staff and volunteer meetings outside of standard hours).
Salary: £46k – £50k per annum, pro rata depending on experience (£36,800 – £40k actual for 28 hour per week)

About Us:

Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.

About the role:

The Head of People and Organisational Services is a senior leadership role responsible for shaping and delivering the organisation’s people strategy, volunteer programme, and core organisational services. Reporting to the Chief Executive Officer and working closely with Trustees and senior colleagues, the post holder ensures that the organisation has the right people, structures, systems and culture in place to deliver its mission effectively.

The role provides strategic and operational leadership across HR, volunteering, administration, customer service, safeguarding, data protection and compliance. Leading a multidisciplinary team, the post holder drives high standards of people management, employee wellbeing, volunteer engagement and organisational effectiveness, while ensuring compliance with relevant legislation and regulatory requirements.

As a key member of the Senior Leadership Team, the Head of People and Organisational Services contributes to organisational strategy, oversees departmental budgets, manages risk, and supports strong governance and stakeholder relationships. The role plays a critical part in fostering a positive, inclusive and values-led culture, aligned with a strong commitment to animal welfare and making a meaningful impact.

About you

• You are an experienced senior leader who enjoys working at a strategic level while staying connected to what’s happening on the ground.
• You are a confident, supportive and motivating manager who brings out the best in others and builds strong, engaged teams.
• You have a strong grounding in HR and are comfortable dealing with everything from day-to-day people issues to complex employee relations and organisational change.
• You are highly organised and adaptable, able to juggle multiple priorities across HR, volunteering, administration and customer service.
• You have a good head for compliance and governance, and you take pride in making sure organisations operate safely, fairly and within the law.
• You are comfortable working with trustees, senior leaders and external advisers, and can communicate clearly, professionally and with influence.
• You are data-informed and analytical, using insight to improve decision-making and organisational performance.
• You are innovative and forward-thinking, always looking for better ways to support people, volunteers and the wider organisation.
• You care deeply about wellbeing, inclusion and positive workplace culture, and you want people to feel valued and supported.
• You are a natural relationship-builder who works collaboratively across teams and with partners.
• You are committed to learning and professional development, keeping your skills and knowledge up to date.

Application deadline: Midnight on 1 February 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Bristol Animal Rescue Centre and Bristol A.R.C. are the working names for RSPCA Bristol & District Branch (a charity registered in England & Wales 205858) and the linked charity the Bristol Dogs and Cats Home (a charity registered in England & Wales 205858-1)

No agencies please.

We’re looking for an Out of Hours Activity Coordinator to be responsible for the development and delivery of our out-of-hours services. 

You will be creative and motivated, and will inspire the people we support through a range of activities and new opportunities, building upon our current offer. 

This role reduces social isolation and loneliness for disabled adults and children by creating new evenings and weekend opportunities. We’ll also look to you to create a brand for these new, standalone services which are designed with people who use our services and our co-production team.

Hours: 18 hours per week.

For more information about the role and to apply, please visit our jobs page.

Closing date: 2 February 2026. 

Interview date: from 9 February 2026. 

Circa £32,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Marketing Executive.

You will work on a variety of marketing projects including delivery of creative materials, briefs, and delivering and monitoring campaigns. You will provide the administrative support, processes, information and materials needed to achieve the team’s objectives.

You’ll have some applied knowledge of core marketing practices, such as: digital media channels, content development, media planning, supporter journey development and testing and measurement. You’ll also be an effective and adaptable communicator.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Friday 30 January 2026.

Interview date:  Week Commencing Monday 16 February 2026 via video conferencing (MS Teams).  

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Harris Hill is delighted to be partnering with a renowned national children’s charity in their search for a Senior Product Officer. 

This is an exciting opportunity oversee the development, fulfilment, and delivery of the charity’s new and existing fundraising products, helping to achieve the highest levels of engagement from both new and existing supporters.

Key responsibilities:

• To be responsible and accountable for the fulfilment and delivery of fundraising products, both within the Legacies and Products team, and the wider organisation
• To be responsible for development and delivery of product development roadmaps and project -level management information for new and existing products
• Create and populate numerical reports and models which communicate current and potential product performance. These will evaluate achievement, forecast results and analyse data, helping stakeholders at all levels understand success
• Support in the management of the Products team’s budget, particularly with the raising of purchase orders, processing of invoices, and securing quotes from suppliers
• To be a subject expert on fundraising products, maximising income by sharing knowledge, specialist expertise, best practice, and experience with others across the organisation

To be successful, you will need or need to be:

• Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audiences.
• Highly developed ability to verbally present information, including fundraising ideas, pitches and project updates to a range of audiences in a clear, inspiring and confident way to achieve desired outcomes.
• Ability to collate complex numerical and financial data from various sources, analyse findings present them in an easily digestible format
• Excellent time management skills, regularly managing conflicting priorities and working to deadlines for multiple products, projects, and campaigns.
• Proven ability to think creatively and innovatively both in solving problems, project management and in the development of product innovation.

Salary:£34, 582 - £36,120 + £3,366 London weighting or £500 Home Working allowance (as applicable)

Permanent, Full-time
Location: Hybrid worker at London Office or remote worker based in the UK

Deadline for applications – Friday 13th February at 9am.

Recruitment process: CV and supporting statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Student Lifestyle & Behaviours Coordinator (Fixed Term, 12 Months)

 

£25,809 gross per annum, 35.5 hours per week

The role

Organisation:

 

The Student Lifestyle & Behaviours Coordinator role is to supervise, develop and support staff to deliver the Community, Advice & Support departmental plan. Acting as a role model for the required standard of values, behaviour and performance, we expect Coordinators to help to create an inclusive and engaging environment for all.

The role is required to:

· Work with the Senior Student Lifestyle Coordinator and other stakeholders to further develop and improve the ‘Support’ area of the department, to enhance the student experience.

· Be responsible for supervising student staff members to deliver Support and Lifestyle projects, in relation to student wellbeing, consent and harm reduction.

· Deliver targeted workshops, events, and initiatives that support student health and wellbeing, fostering positive lifestyle choices and outcomes in a way that reflects and respects the diversity of the University’s student population.

· Support the implementation of student wellbeing external accreditation schemes, administration and delivery of associated activities, seeking support from and liaising with Guild and University colleagues.

 

Success in the role will require a highly student and customer focused approach together with an emphasis on teamwork. The role involves collaboration with internal and external stakeholders, acting as a positive ambassador for the Guild and facilitating under-represented groups to find a comfortable place here.

The Student Lifestyle & Behaviours Coordinator role is to support the delivery of the Community, Advice & Support departmental plan. We expect Coordinators to help to create an inclusive and engaging environment for all.

The Benefits

We offer great benefits including:

· 5 days close down during Christmas, and 2 during Easter each year, in additional to bank holidays and 21 days annual leave, rising to 26 days after 5 years’ service (meaning you will not work during Christmas, New Year or Easter).

· Full sick pay from the moment you start working for us.

· A comprehensive suite of basic training for all employees which includes Equality &  Diversity, Mental Health Awareness and Data Protection

· Discounted membership rates at University of Birmingham Sport & Fitness

· The opportunity for new staff to join the NEST pension scheme. The Guild contributes a matched payment of between 4-6% of your salary

· A range of wellbeing benefits

We are a Times 100 employer and in our most recent staff survey (April 2022) 88% of our staff said they are proud to work for this organisation.

The Guild of Students is committed to equality, diversity and inclusion and welcomes applications from all members of the community.

 

Closing date for applications: Monday 9th February 2026, 9am.

 

Interviews are provisionally booked for Tuesday 17th February 2026.

Main purpose of job: To provide emotional and practical support and information to victims and survivors of sexual violence who have reported to the police, or are considering reporting to the police. 

Location: Hybrid: working from home, with regular attendance at CARA premises in Colchester and regular travel across mid and north Essex.

Preferred start date: ASAP (subject to enhanced DBS Check and satisfactory references)

Salary: £32,151 - £34,020 (pro rata).

Contract: This is a permanent contract.

Hours: 28 - 35 hours per week.  

Holiday: 25 days per year pro-rata, plus additional gift days at Christmas.

To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification.

Application deadline: 9am, Monday 2nd February 2026.

Interviews:  Wednesday 11th February 2026.  

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

Job Description

Independent Sexual Violence Advisers (ISVAs) provide emotional and practical support and information to victims and survivors of sexual violence who have reported to the police, or are considering reporting to the police. 

The role of an ISVA is to support victims and survivors by:

·Ensuring their voice is heard.

·Helping them make the choices that feel right for them.

·Accompanying them to important appointments and to court.

·Supporting them with their next steps after the legal process is over, regardless of the outcome of the case.

If victims and survivors are considering reporting to the police, ISVAs can also help them by:

·Providing impartial information to enable them to make an informed decision.

·Offering an overview of police processes and what to expect if they do decide to report.

·Supporting them in their next steps.

CARA provides an ISVA service to adults, young people and children who have been victims of sexual violence from across mid and North Essex, and Uttlesford.

Most ISVA clients are referred to CARA through the Police or the Sexual Assault Referral Centre (SARC).  Clients can also refer themselves.

Duties and Responsibilities

For all clients

· To liaise with CARA’s Information and Referrals Coordinator and First Contact Navigators in supporting new referrals to the ISVA service.

· To undertake risk assessment and support needs analysis with clients.

· To develop individual service plans to address risks/support needs of clients. 

· To help clients access services to which they are entitled, e.g. through setting up fast-track referral systems to sexual health follow-up services, making referrals to mental health services, assisting with return to work/absence from work arrangements.

· To provide face-to-face and telephone support (non-therapeutic) to clients and their supporters where appropriate. 

· To help clients to develop their own support network.

· To explain criminal, legal and if relevant, civil remedies to clients.

· To provide information in relation to the Criminal Injuries Compensation Scheme.

· Where relevant and with client’s consent, to keep other agencies informed about important changes in client’s situation.

· To consider safeguarding issues and follow CARA’s safeguarding policy and procedures.

If a client reports to the Police

· To support the client throughout their time in the criminal justice system, explaining the procedures and their role and rights within it.

· Subject to local arrangements and their wishes, to support the client at every step; from the provision of their witness statement through to a trial.

· To liaise with the police and CPS on behalf of the client.  To keep them informed about the progress of their case on behalf of the police in line with the requirements of the Victims Code of Practice.

· To participate in case conferences with the police and CPS. 

· To understand and support the need for some clients to access special measures.

General

· To manage a caseload of around 50 clients (pro rata), including adults, young people and children.

· To travel to client meetings in a variety of settings, including outreach premises and clients’ homes.

· To maintain and monitor records, using a purpose-built online database.

· To follow procedures and protocols so that the safety of the client is kept central to any process.

· To note and feedback to other agencies any difficulties clients are having accessing their service.

· To contribute to the development of service policies, protocols, guidelines and strategies within areas of practice as necessary. 

· To develop and maintain effective communication systems with key partners including the police, CPS, HMCTS, social services, education, primary care trust (mental and sexual health), Victim Support, Witness Service, CAFCASS and voluntary sector organisations.

·To participate in team meetings, supervision, training and development. 

·To participate in co-location working within Colchester and Chelmsford police stations.

· To provide specialist advice to other workers and agencies, including participation in the delivery of training sessions.

· To have a clear understanding of the myths surrounding sexual violence, and the trauma and long-term mental health effects it creates, including self-harm, suicidal feelings and suicide attempts.

· To be aware of resources available regarding interpreters, signers etc.

· To attend regular team meetings and to work with colleagues to further the objectives of CARA.

· To adhere in full to all CARA’s organisational policies and procedures, including safeguarding.

· To report to the ISVA Manager, Head of Operations, CEO and Trustees as required, including the production of written reports.

· To be administratively self-servicing.

· To undertake any other related activities as required by the ISVA Manager, Head of Operations, CEO or Board of Trustees.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. 

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion on our website.  We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy East

CARA is part of Synergy East. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

Can you help us?

 We are seeking a dedicated administrator to join our team and provide essential administrative support to our Specialty Training portfolio. As our Specialty Training Assistant (Exams), you will be responsible for the administration of high-stakes membership examinations, ensuring the integrity and efficiency of the College’s assessment processes. You will manage examination databases and question banks, process candidate applications and requests, and support the coordination of exam-day logistics, including digital platform setup. You will also support governance activities and contribute to continuous improvement initiatives to enhance exam delivery. To thrive in this position, you will need to be highly organised, meticulous, and confident in handling complex processes under pressure, with strong communication skills and proficiency in digital systems to deliver a seamless experience for candidates and stakeholders.

The Role
We are looking for an Advice & Guidance Officer who can make a meaningful difference in the lives of deaf children, young people, and their families.

A key focus of this role will be delivering the service remotely using technology. In addition, you will use your interpersonal skills and experience working with families to connect with local community groups, raise awareness of our services, promote membership, and provide support to families, deaf young people, and professionals.

This is a fully remote role, but will require some regional travel so applicants should live in the North West of England (Cheshire, Cumbria, Greater Manchester, Lancashire and Merseyside) and possess a driving licence and have access to a car.
 
 
What you'll do
 

• Deliver tailored information and advice to individuals and groups of deaf children, young people, and their families.
• Support deaf children, young people, and their families in becoming more confident in articulating their needs independently.
• Help deaf children, young people, and their families explore their options and decide on a preferred course of action.
• Develop and maintain effective relationships with professionals and organisations that support deaf children.
• Attend both in-person and online events to provide information and advice tailored to different audiences.

 
What you'll need
 

• Significant experience and understanding of the skills and practices required to deliver person-centred support to children, young people, and their families.
• Experience providing information and advice to families and young people, both digitally and face-to-face.
• A strong working knowledge of education and special educational needs, including relevant legislation, government guidance, and local implementation.
• An understanding of deafness and its impact on children, family dynamics, raising a deaf child, and child development-translating this into effective, child-centred practice.
• Strong digital skills and a sound understanding of agile values & principles.
• A criminal record check / DBS disclosure (if offered the position).

What you'll get

• Home-based working with flexible hours.
• 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
• Pension (5.5% employer contribution).
• Healthcare Cashplan.
• Annual performance-based salary increase.
• Employee Assistance & Wellbeing Programmes.

 
What we do
 
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.

Disability Confidence
 
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact us at [email protected] with any accessibility or reasonable adjustment enquiries.
 
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.

We are recruiting a Lead Digital Performance Analyst within the Digital Services Team on a 23-month FTC.

The Fund is embarking on an exciting digital journey over the coming years. This role will put you at the heart of those ambitions. You will take a lead role in helping us to translate these ambitions into operational reality through improving our current digital service. If you love a challenge, including delivering ambitious outcomes, whilst working collaboratively with a rapidly growing digital team then this role is perfect for you.

The role is crucial in helping us deliver our digital strategy. As a Lead Digital Performance Analyst, you will help drive the performance of our end to digital service offer. Including ensuring evidence-based decision making is at the heart of our future digital roadmap and drives continuous improvement of the digital services.

This is a senior role with real impact, and you will have the opportunity to work alongside the digital leadership team to help achieve great results for our colleagues and the wider community.

As part of the Digital Service team, you will:

• Lead performance analysis across the Fund’s digital services, ensuring alignment with organisational goals and digital strategy.
   
• Lead the development and stewardship of a comprehensive digital performance framework, including KPIs, service level measures, and quality standards.
   
• Take responsibility for robust data collection and reporting processes that ensure accuracy and trust in our insights.
   
• Analyse digital service performance and user behaviours to generate actionable insights that support strategic decision making and delivery of digital ambitions.

You will also:

• Identify opportunities to optimise digital services through data‑driven insights, and develop tools and techniques that strengthen analytical practice.
   
• Champion a collaborative, inclusive, and data driven culture across digital teams.
   
• Work with your peers including mentoring colleagues to help grow analytical capability across the organisation.

We are entering an exciting period of change, guided by our Digital Strategy. You will need to be comfortable working in a changing environment, driving new ways of working and helping others adapt. You should be keen to learn and apply digital, agile and user-centred design approaches. 

If you are looking to develop your career or take on a new challenge, we would invite you to come and have a chat to find out more. 

Expectation on travel or location: we have four away days a year where you will be expected to attend across the UK.

Interview Details:

Interview Date: 24th – 26th February

Format: Virtual interview

Location: UK - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

If you would like an informal conversation about the role specifically, please get in touch

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – please show how you meet them in your supporting statement.

 

Essential Criteria:

• Deep understanding of digital service performance including performance measurement frameworks, KPIs, and service-level metrics, user behaviour analytics, and customer experience metrics.
   
• Experience leading analysis functions within digital teams and ability to embed evidence-based decision-making across an organisation.
   
• Expertise in designing and implementing data collection methods, instrumentation, and governance.
   
• Strong analytical and data-driven decision-making skills, using research, insight, and metrics to inform service, product, and process redesign and measure impact.
   
• High-level communication and stakeholder engagement skills, able to influence senior leaders, translate complex issues for non-specialists, and build consensus across digital, technology, and data domains
   
• Resilience and adaptability, comfortable working in conditions of ambiguity, setting direction when inputs are incomplete or conflicting, and driving change in complex organisational environments.
   
• Advanced capability in statistical methods, hypothesis testing, and experimental design. Familiarity with tools such as Google Analytics, Microsoft BI etc.

Desirable Criteria:

• Knowledge of digital service standards, GDS digital performance frameworks, user centered design principles, and modern digital delivery models.

 

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).

We are looking for a new colleague to be a part of the Housing team in London making sure our customers receive a professional and high quality service.

In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You'll manage your own caseload and build effective working relationships with external agencies.

As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.

 

What you'll need:

• The ability to proactively manage a complex caseload 
• Strong communication skills with previous experience of working with customers in a demanding environment.
• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or a knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

You will be joining our team in London based in the Wembley office.

You'll be working with our customers in Brent.

The role is permanent, and you'll be working full time (37 hours a week).

The starting salary is £35,000 - £40,000 depending on your experience.

A basic DBS check will be completed if you are successful.

As a part of the SNG team some of your benefits will include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary 
• Enhanced maternity/adoption pay 
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.

We are now looking for an IT Business Analyst to join us on a full-time basis, working 36 hours per week, for a 12- month fixed-term contract to cover a period of maternity leave.

The Benefits

· £42,631 - £50,000 per annum, depending on experience

· 26 days' annual leave plus public holidays

· Pension scheme (3% employee contribution; up to 10% employer contribution)

· Hybrid/agile working options

· Private medical insurance and healthcare cash plan

· Employee assistance programme and access to mental health first aiders

· Learning and development opportunities

· Cycle to work scheme

· Offices in a beautiful location

This is a distinctive opportunity for an experienced application support professional with 1st and 2nd line expertise to join our purpose-led organisation.

Working with modern platforms, you’ll develop your experience across analysis, delivery and continuous improvement, building confidence, capability and professional depth in a role that offers both challenge and purpose.

What’s more, you’ll get to see the real-world impact of your work across diverse services, from internal operations to visitor-facing systems, all within a collaborative, values-driven environment.

The Role

As an IT Business Analyst, you will bridge the gap between technology and operations by analysing business processes and delivering effective, well-supported digital solutions across our organisation.

Working closely with the Application Support team and operational managers, you will document and analyse key business processes to identify improvement opportunities and support change.

You’ll lead requirements gathering and specification, contribute to IT and enterprise-wide projects, and help design, develop and implement solutions across systems such as CRM, Power Platform, Power BI and SharePoint, ensuring they meet organisational needs.

Additionally, you will:

· Create and maintain policies and governance frameworks for business applications

· Provide ongoing technical support and system enhancements

· Develop, test and implement bespoke solutions, ideally using the Power Platform

· Support end-user testing and training, producing clear and accessible documentation

About You

To be considered as an IT Business Analyst, you will need:

· Experience supporting business applications in a first- and second-line context

· Experience producing business process documentation and identifying improvement opportunities

· Demonstrable experience of effective stakeholder management to understand business objectives and to translate them into functional and technical requirements

· Experience creating comprehensive end-user documentation

· A strong understanding of Agile methodologies

· A strong understanding of managing and analysing large datasets

· Strong knowledge of ERP and CRM systems, Cloud and SAAS architectures, data mapping and integrations

· Good working knowledge of information security and GDPR principles

Other organisations may call this role Business Analyst, BA, Digital Business Analyst, IT Systems Analyst, Applications Business Analyst, Digital Systems Analyst, Business Systems Analyst, or Business Change Analyst.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as an IT Business Analyst, please apply via the button shown. Successful candidates will be appointed on merit.

Support Coordinator

We are looking for an enthusiastic and motivated individual to join the Hounslow team in London.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11335 Stroke Support Coordinator

Location: Home-based, Hounslow. However, regular travel will be required as part of this role (will include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week

Salary: Circa £16,400 per annum (inner London weighting £1,896 per annum or outer London weighting £1,092 per annum may be applied in accordance with where you live) (FTE circa £27,435 per annum)

Contract: This is a fixed-term contract until 31 March 2028. Services are contracted and there is currently funding for this contract until 31 March 2028.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 30 January 2026

Interview Date: Week Commencing 02 February 2026. Interviews will be held via teams initially. Successful candidates at stage one of the recruitment process will be invited to a second stage which will be held in person in London.

The Role

Reporting to Service Delivery Coach, key responsibilities will include:

• Organise and facilitate effective service communication for the benefit of stroke survivors and carers in understanding and achieving their goals.
• Ensure that timely, confidential and accurate records are kept on the CRM data base and all data is in line with our retention policy and GDPR compliant.
• Develop and manage service volunteers to support service delivery for stroke survivors and carers as required.

About You

You will have:

• Experience of providing person centred support to empower vulnerable people or people with a disability or long term health condition and their carers
• Ability to nurture emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
• Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face to face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

This role requires regular travel across Hounslow to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

Here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.