• Are you looking for volunteer roles ?

    Go to volunteering section

395

People policy officer jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Citizens Advice Doncaster Borough, Doncaster (On-site)
£28,000 per year
Lead communications that matter. Build engagement, influence partners and connect Doncaster to trusted advice.
Posted today Apply Now
Top job
Biochemical Society, Remote
£250 day rate (x1 day for a committee meeting and x1 day for reading papers)
The Independent Member for the PRN Committee provides strategic oversight on staffing, remuneration and organisational structure
Posted 5 days ago

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
Closing in 6 days
Cystic Fibrosis Trust, City Of London (Hybrid)
£40,800 plus either £3,000 London Weighting or £450 home allowance per year
Posted 2 weeks ago
Freshwater Habitats Trust, Oxford, Oxfordshire (Hybrid)
£32,000 per year
We need a skilled Finance Officer to work with our Operations Team to keep our financial processes efficient, effective + fit for purpose
Posted 1 day ago
Closing in 3 days
World Physiotherapy, Remote
£50,000 per year
We are seeking a highly skilled and experienced governance and policy manager to lead and strengthen all governance-related functions.
Posted 6 days ago Apply Now
Synchronicity Earth, WC2A, London (Hybrid)
£36,400 - £42,640 per year
Do you enjoy automating processes and driving operational efficiencies?
Posted 1 day ago Apply Now
Olly's Future, Worthing (Hybrid)
£42,000 per year (pro rata)
Posted 1 week ago Apply Now
Closing in 3 days
Charity People, Maidenhead (Hybrid)
Up to £90000 per annum
Posted 1 week ago Apply Now
Prostate Cancer UK, Central London (Hybrid)
£36,250 - £39,500 per year
Posted 1 day ago
Norfolk Wildlife Trust, Norwich, Norfolk (Hybrid)
£27,108 - £29,860 per annum FTE
Posted 4 days ago
Page 3 of 27
Doncaster, South Yorkshire (On-site)
£28,000 per year
Full-time
Contract (12 months )

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Role Purpose

This is a hands‑on, creative role at the heart of Citizens Advice Doncaster Borough. You’ll lead and deliver clear, engaging, and accessible communications that put our services on the map, bring our impact to life, and help more people access the advice they need. With a strong focus on digital communications, public engagement, presentations, campaigns, and coordinating a borough‑wide VCSE network, you’ll be the voice and connector of our service across Doncaster.

Job Summary

As our Communications & Community Engagement Officer, you’ll plan, create, and deliver high‑quality communications and engagement activity across digital, print, and face‑to‑face channels. From managing our social and digital platforms to delivering confident in‑person updates and sessions, you’ll make sure our message is clear, consistent, and compelling. You’ll lead and coordinate a VCSE network, bringing organisations together through events, updates, and shared opportunities, while building strong relationships with partners and stakeholders. Through your work, Citizens Advice services, impact, and client voice will be visible, trusted, and well understood across the borough.

Key Duties and Responsibilities

Communications & Digital Engagement

  • Develop and deliver an integrated communications and engagement plan aligned with organisational priorities.

  • Manage and grow Citizens Advice Doncaster Borough’s digital presence across social media platforms (Facebook, X/Twitter, Instagram, LinkedIn, WhatsApp).

  • Plan, create, schedule, and evaluate content using a communications calendar, including seasonal messages and awareness campaigns.

  • Monitor and analyse social media and website analytics to improve reach, engagement, and effectiveness.

  • Maintain and update website content, ensuring accuracy, accessibility, and consistency of messaging.

  • Produce engaging materials including articles, case studies, podcasts/audio content, videos, and graphics.

Marketing, Publications & Media

  • Produce and circulate a monthly Citizens Advice newsletter via Mailchimp.

  • Coordinate consistent strategic messaging across all communication channels (website, social media, newsletters, events, partner communications).

  • Design and prepare promotional materials such as leaflets, posters, banners, and digital assets (print and PDF).

  • Build relationships with local press, radio, councils, and partner newsletters to secure coverage and profile‑raising opportunities.

Community Engagement, Events & Presentations

  • Plan and deliver community engagement activity including outreach events, workshops, talks, AGMs, briefings, and awareness sessions.

  • Deliver regular updates and in‑person sessions to partners, stakeholders, community groups, and VCSE organisations.

  • Confidently represent Citizens Advice at meetings, forums, and public events across Doncaster.

  • Capture and share client, volunteer, and staff experiences to demonstrate service impact.

VCSE Network Coordination

  • Lead, manage, and develop Citizens Advice Doncaster Borough’s VCSE network.

  • Coordinate network activity including maintaining mailing lists, circulating updates, organising meetings and events, and sharing opportunities.

  • Act as a central point of contact for VCSE partners, supporting collaboration, information‑sharing, and engagement across the borough.

Campaigns & Research Support

  • Support local and national research and campaigns by gathering insight into clients’ circumstances through agreed channels.

  • Contribute to campaign planning, priority awareness activity, and trustee awareness initiatives.

  • Ensure campaign messages are reflected clearly and consistently across all platforms.

Collaboration & General Duties

  • Work collaboratively with colleagues to ensure communications support service delivery and organisational priorities.

  • Support internal communications and staff engagement initiatives.

  • Attend relevant meetings, training, and sector events.

  • Undertake training required for the role and carry out other appropriate duties.

Person Specification

Essential

  • Experience in communications, engagement, marketing, or a strong public‑facing role.

  • Excellent written and verbal communication skills, including presentation skills and confident public speaking.

  • Ability to deliver clear updates, briefings, and in‑person sessions to varied audiences.

  • Strong digital skills, including social media, email newsletters, content creation, and analytics.

  • Highly organised, with the ability to plan, prioritise, and manage multiple workstreams.

  • Proactive, creative, and able to work independently and as part of a team.

  • Friendly, approachable, and non‑judgemental, with respect for diverse communities and cultures.

  • Commitment to the aims, principles, and policies of Citizens Advice, including confidentiality and data protection.

Desirable

  • Experience of coordinating networks or partnerships, particularly within the VCSE sector.

  • Experience of website administration (e.g. WordPress) or campaign communications.

  • Ability and willingness to work across various community locations in Doncaster.

Additional Information

In accordance with Citizens Advice national policy, the successful candidate may be required to undertake a DBS check.

Organisation
Citizens Advice Doncaster Borough View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 28 April 2026
Closing date: 17 May 2026 at 13:53
Tags: Campaigns, Communications, Fundraising, Policy, Marketing, Business Development, Digital, Content Writing / Copywriting, Culture, Customer support, Delivery, Engagement / Outreach, Politics, Programme Management, Public Relations, Qualitative, Quantitative, Research, Events / Activities, Digital Fundraising