Project support jobs

Role Overview

The Operations Manager is responsible for overseeing and delivering the day-to-day operations of the Schools Consent Project across England and Wales. In particular, this involves booking and coordinating the delivery of workshops across all educational settings; acting as the first point of contact for legal queries, feedback and safeguarding issues from volunteers and service users; and fostering strong relationships with our schools and partner firms.

Key Responsibilities

Operations and Programme Delivery

• Manage and coordinate the booking of workshops with schools and partner organisations.
• Oversee the scheduling and delivery of workshops, liaising with schools, volunteer lawyers, and internal stakeholders.
• Ensure high standards of programme delivery and participant experience.
• Maintain accurate operational records and systems.

Volunteer Management and Training

• Help organise induction, training, and ongoing development sessions.
• Manage DBS checks and compliance with safeguarding requirements.
• Act as a primary point of contact for volunteers.

Monitoring, Evaluation, and Reporting

• Collect, analyse, and manage feedback and monitoring data from workshops.
• Prepare reports and summaries for internal use, funders, and trustees.
• Use data to support continuous improvement of programmes.

Safeguarding, Complaints, and Risk Management

• Act as the first point of contact for safeguarding disclosures, complaints, and concerns.
• Follow organisational safeguarding and complaints procedures.
• Escalate serious matters appropriately to the Director and relevant authorities.
• Maintain accurate and confidential records.

Outreach, Partnerships, and Growth

• Develop and maintain relationships with schools, and other educational providers.
• Support the Director and Founder in developing and implementing the UK growth strategy, informed by schools/volunteers’ feedback and booking data.

Person Specification

Essential

• Proven experience in operations management, project management, or programme delivery.
• Excellent organisational and communication skills.
• High level of IT literacy, including confidence with digital systems and remote working tools.
• Familiarity with MS365 and Salesforce as our main operations platforms.
• Experience with Xero and basic financial administration.
• Ability to work independently and collaboratively within a remote and distributed team.
• High standards of professionalism, integrity, and confidentiality.
• Strong personal commitment to gender equality, youth empowerment, and reducing sexual violence.

Desirable

• Legally qualified
• Experience working with schools, colleges, or educational institutions.
• Experience working with pro bono departments in law firms.
• Experience in the charity or non-profit sector.
• Knowledge of safeguarding and child protection frameworks.

Project Officer: Voices for Health Equity 

Job Description and Person Specification 

Job title Project Officer: Voices for Health Equity

Hours 35 hours per week

Salary Between £27,000 - £29,000, depending on skills and experience. 

Location Hybrid work between home and our Vauxhall office, as well as regular travel to in-person events across England – please read more about our approach to hybrid working in the relevant section below.

Reports to Project Manager: Voices for Health Equity

National Voices 

Making what matters to people matter in health and care 

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them. 

Our Vision: 

People shaping their health and care. 

Our Mission: 

We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most. 

We do this by: 
 

• Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities. 

• Finding common cause across communities and conditions by working with member charities and those they support. 

• Connecting and convening charities, decision makers and citizens to work together to change health and care for good. 
   

The Role 

National Voices has been commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 200+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve. 

For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to: 

1. Ensuring meaningful participation of people and communities 

2. Championing accessibility and inclusion 

3. Valuing VCSE organisations as equal partners 

4. Ensuring insights collected lead to impact and action 

5. Investing in the long-term capacity and agency of VCSE organisations 

6. Being brave and principled – acting with courage and not shying away from difficult conversations

The Voices for Health Equity Project Officer role is to: 

• Support the delivery of the Public Engagement Network contract, working closely with the Project Manager to ensure high-quality, well-organised and inclusive engagement activity 

• Play a key role in coordinating networks, events and engagement with people within VCSE organisations and people with lived experience.

• Support the capture, organisation and synthesis of insight from people with lived experience to inform learning, improvement and influence 

• Provide strong project coordination, administrative and delivery support to ensure the programme runs smoothly and meets its commitments 

The role is delivery-focused and externally facing, with regular contact with people with lived experience, VCSE organisations and delivery partners. It offers the opportunity to develop skills in engagement, insight, project delivery and partnership working. 

Responsibilities 
 

Project coordination and delivery support 

• Support the day-to-day delivery of the Public Engagement Network programme, working to agreed project plans and timelines 

• Maintain accurate records of activity, contacts, meetings, outputs and finances as required 

• Support reporting requirements by collating data, evidence and narrative updates 

• Support coordination of subcontracted activity, including scheduling meetings, tracking outputs and supporting invoice processing. 

Engagement, networks and events 

• Support the coordination and administration of the network of VCSE organisations.

• Assist with organising and delivering engagement activity, including learning events, sense-making sessions, panels and workshops 

• Act as a first point of contact for participants, responding to queries and ensuring a positive, inclusive experience 

• Support practical arrangements for engagement activity, including accessibility, reimbursements and follow-up communications 

Capturing insight and learning 

• Support the capture of qualitative insight from VCSE organisations and people with lived experience through notes, summaries and write-ups from events, meetings and conversations 

• Assist with organising and coding feedback, helping to identify emerging themes and issues 

• Contribute to the drafting of reports, briefings and other outputs under the guidance of the Project Manager 

• Support feedback loops by helping to communicate how insight has been used and what impact it has had 

Governance, quality and good practice 

• Work within agreed project governance, safeguarding, data protection and accessibility frameworks 

• Flag risks, issues or concerns to the Project Manager in a timely way 

• Support quality assurance processes by checking outputs for accuracy, accessibility and consistency 

• Follow organisational processes for project, financial and data management 

Team working and development 

• Work closely with the Project Manager and wider team to deliver joined-up, high-quality work 

• Contribute to team planning activities and reflective learning 

• Take part in training and development opportunities to build skills in engagement, insight and project delivery 

• Support other National Voices projects where required, in response to capacity or demand 

General 

• Take a proactive approach to including people with lived experience and members in all areas of work 

• Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours 

• Undertake other relevant duties appropriate to the role 

Person Specification

Values, attitudes and behaviours 

• Strong commitment to National Voices’ mission and the meaningful involvement of people with lived experience 

• Commitment to equity, inclusion and reducing health inequalities 

• Organised, reliable and proactive 

• Comfortable working collaboratively as part of a team 

• Responsive and adaptable in a fast-moving environment 

• Respectful, empathetic and confident communicating with a wide range of people 

Skills and abilities 
 

• Good organisational and coordination skills, with the ability to manage multiple tasks and deadlines 

• Strong written and verbal communication skills 

• Experience of supporting and occasionally leading on projects, events or engagement activity 

• Confident in public speaking and in developing relationships with VCSE organisations 

• Ability to listen carefully, capture information accurately and identify emerging themes 

• Ability to work to guidance and processes while exercising judgement about when to escalate issues 

Experience, knowledge and understanding 
 

• Experience of working with people, communities or voluntary sector organisations 

• An understanding of, or strong interest in, health, care and social justice issues 

• An appreciation of the value of lived experience and diverse perspectives 

Our approach to hybrid working 

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager. 

In addition, because this role involves engaging with and recruiting to a large network of VCSE organisations, the post holder will be required to regularly attend in-person events across England. These are likely to take place around once a month and may sometimes require overnight stays.

Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive. 

Application guidance 

Please submit a cover letter along with a CV to apply. 

Applications should be addressed to our Director Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.

Please specify any access or other requirements of which we need to be aware for the online interview.

The deadline for applications is noon on 20th March 2026. (Please note: National Voices reserves the right to close applications before this date if required.)

The interviews will take place on Thursday 26th March on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from people from racial and ethnic minority backgrounds and men, who are both underrepresented in our team. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.

About The Role
Are you passionate about leading high-quality care and making a real difference in people’s lives?
Do you want to be part of a values-driven, supportive, and dedicated organisation where leadership really matters?
We’re looking for an experienced and compassionate Project Manager   to lead one of our projects in Guilford  supporting adults with learning disabilities and complex needs. This is a pivotal role where your leadership, decision-making, and people skills will directly shape the quality of care, staff development, and client outcomes.
This is a challenging and deeply rewarding opportunity for someone who believes in person-centred care, dignity, inclusion, and empowering both clients and staff to thrive.
As a Project Manager, you’ll:

• Take overall day-to-day responsibility for the management of the project, ensuring high-quality care and support at all times.
• Lead, develop, and line manage a staff team, providing clear direction, supervision, induction, and ongoing support.
• Ensure care and support are fully aligned with each client’s assessed needs, health, and wellbeing.
• Oversee and ensure high-quality Person-Centred Plans are completed, implemented, and regularly reviewed.
• Embed Field Lane’s values, principles, and good practice across all aspects of care delivery.
• Ensure all people are treated with dignity, respect, inclusion, and transparency.
• Lead on safeguarding, risk management, and medication administration in line with legislation and best practice.
• Ensure compliance with Health & Safety, infection prevention, confidentiality, and organisational policies and procedures.
• Work closely with the Senior Management Team to ensure effective service delivery and governance.
• Lead recruitment processes to attract, develop, and retain high-quality staff.
• Foster a positive, supportive, and motivated team culture focused on achieving the best outcomes for clients.
• Communicate effectively with clients, families, staff, and external agencies, providing reassurance, empathy, and clarity.

What we’re looking for:

• NVQ Level 5 in Health & Social Care (or equivalent), or a willingness to work towards this qualification.

• At least four years’ experience working with people with learning disabilities, including those with complex needs.
• Strong knowledge of safeguarding and working with adults at risk.
• Proven experience of managing and leading staff teams within a care or supported living setting.
• Excellent communication, leadership, and interpersonal skills.
• A calm, confident, and compassionate approach to decision-making and problem-solving.
• A strong commitment to confidentiality, equality, inclusion, and best practice in care.
•  The ability to work flexibly, think innovatively, and lead by example.

About The Organisation
About Field Lane
Field Lane is a charity with a long history of providing care, housing, and support for a diverse range of people, including:
• Adults with learning disabilities, many of whom are also autistic
• Individuals with complex health and support needs
• People who require structured, compassionate, and person-centred support to live fulfilling lives
We actively champion improved rights, services, and opportunities for people with autism and learning disabilities, and we are proud to deliver care that is respectful, inclusive, and empowering.
Why Join Us?
• Be part of a warm, inclusive, and supportive organisation
• Make a genuine difference in people’s lives every day
• Ongoing training and professional development opportunities
• A leadership role with real influence and purpose
• Competitive pay and benefits package
 

Development Phase: Visitor Destination Development Manager

Fixed Term to November 2027

Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Visitor Destination Development Manager to transform our flagship nature reserves into pioneering places that inspire hope, drive action for nature and open their doors to everyone. 

This is a rare opportunity to project manage a National Heritage Lottery funded development programme at a pivotal moment. You'll oversee specialist consultants across visitor experience, accessibility, commercial development and community stewardship; coordinate our project Steering Group and ensure the programme is rigorously evaluated and reported to our funder. 

But this role is about more than process. You'll bring a wealth of experience and the confidence to drive real change – taking colleagues on the journey with you, building consensus and laying the groundwork for what comes next. Critically, you'll make sure everything we learn shapes the next chapter of development for our Flagship Nature Reserves.

You'll bring proven experience of managing complex, multi-strand programmes, ideally within the heritage, conservation or visitor destination sector, along with a track record of commissioning and managing external consultants to deliver high-quality outcomes. Strong stakeholder management skills are essential as you'll need to bring colleagues along on a shared journey, whilst managing funder relationships and reporting with rigour and care. You'll be able to synthesise complex information into clear recommendations and actionable next steps and communicate with confidence at a senior level. Above all, you'll be collaborative and inclusive, with the drive to embed learning and lasting change within the organisation.

Join Homeless Oxfordshire as a Project 41 Support Worker, supporting people with experiences of homelessness, trauma, substance use, and mental health needs to live more independently in dispersed accommodation. You’ll build compassionate, trauma-informed relationships, deliver high-quality support, coordinate with partners, manage risks and safeguarding, and help clients move on to suitable long-term housing. Join a supportive team where your commitment, resilience, and positive approach truly change lives.

Main Purpose Of Job:
Project 41 accommodates individuals within the homeless pathway and as part of Oxfordshire’s Homelessness Alliance. These individuals have support needs including substance use, mental health and offending histories, but are able to live in dispersed accommodation in Oxford with a higher level of independence than in our hostels. The successful candidate will understand the trauma people using our services have experienced, and have a compassionate and assertive approach to building relationships. At Project 41 you will provide high quality support service provision, work with clients to ensure suitable and timely move on, ensure the health and safety and safeguarding of service users and colleagues, work in a psychologically informed way, and develop and maintain effective partnerships with relevant agencies.

Main Areas Of Responsibility:

• To ensure the effective delivery of high quality support, housing management and resettlement opportunities.
• To develop effective professional relationships with service users that is trauma informed and compassionate, and which empowers and motivates our service users to make positive changes in their lives.
• To work in partnership with support agencies to coordinate a holistic response to an individuals needs; this may include substance use services, probation, health professionals and adult social care.
• To lead on identifying and applying for suitable move on accommodation, and providing support throughout the move and whilst settling in to new accommodation.
• To assess risk and suitability of referrals for the service.
• To be responsible for creating and actioning person centred, strengths based support plans, and identifying and working towards suitable move on.
• To assess and manage risk for individuals and in the service, creating and maintaining risk assessments for all clients. Reporting any safeguarding concerns without delay in line with procedures.
• Work with the Team Manager and colleagues to achieve agreed contractual performance targets and organisational targets and objectives.
• Maintain a safe, clean and welcoming environment across accommodation services; this may including room cleaning and clearance.
• Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
• Ensure that IT systems are updated as required and concise record keeping is completed promptly.
• To participate in the induction of and support new team members.
• To contribute to a positive team culture which is inspiring and motivational.
• Comply with Homeless Oxfordshire’s policies and procedures.
• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
• Contribute to the work of the broader team.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Job description

Purpose:

1. To assist in the planning and delivery of individual educational programmes designed to meet the social, learning and developmental needs of each young person.

2. To work with the First Start Manager as a member of a team.

3. To support young people with disabilities and/or on the autism spectrum to access the local community, services, events, education and training.

4. To support young people on the autism spectrum, with associated learning and or physical disabilities to access their own individualised programmes.

5. Support Worker / Drivers - To drive the service members accessing the First Start Service to and from the service premises and to other destinations as required.

Main Duties & Responsibilities:

1. To assist in organising and providing a range of stimulating, challenging and interesting educational activities that are relevant to the needs of the individual, meeting their educational, social and developmental needs.

2. To actively participate in the delivery of a high-quality service that adheres to the Tower Project’s policies and procedures.

3. To ensure the service is delivered in consultation and partnership with Service members, Parents/ Carers, Colleges/ Schools and other relevant parties.

4. To provide and/ or receive support, advice and training as appropriate.

5. Support Worker / Drivers - To ensure the safe transportation of service members to and from their required destination. 

6. Support Worker / Driver – To be responsible for documenting mini- bus mileage, vehicle check log sheets and safe handling of vehicle keys.

7. Support Worker / Driver – To be responsible for reporting any vehicle damages to First Start Service Manager. Specific

Duties:

1. To work directly with young people as required by the First Start Manager.

2. To support First Start service members from a person-centered approach, recognising, valuing and seeking to reinforce individual identity by way of responses and informed choices.

3. To assist in the maintenance of monitoring systems, e.g. registers, need to know forms.

4. To assist in identifying additional individual needs and support.

5. To attend and contribute to team meetings and to assist in the exchange of information and show cooperation when working with other staff and partner organisations.

6. To attend training events according to expressed needs and demands.

7. To be responsible for the Health & Safety, the security and the use of the First Start premises, in conjunction with the Service manager.

8. In conjunction with the First Start Manager, prepare timetables, activity plans, programme reports, monitoring data and other appropriate work according to the needs of the post.

9. To actively promote and develop inclusion and equal opportunities.

10. To liaise with and involve service members, parents/ carers and other partner agencies in the planning and delivery of the service.

11. To ensure that the guidelines & framework of relevant legislation, e.g. The Care Act 2014, Valuing People White Paper, Care Standards Act etc., are always implemented and adhered to.

12. To participate and meet regularly for supervision meetings with the First Start Manager or designated Line Manager.

13. To actively promote and develop inclusion and equal opportunities.

14. Support Worker / Drivers - To drive service members to and from the First Start premises and to other destinations as requested by the Service Manager.

15. Support Worker / Drivers - To be responsible for arranging the pickup and drop off and safe use of the minibus.

16. Support Worker / Drivers - To support First Start service members as required by the Service manager and to be available during the service’s operational hours.

17. Undertake other duties as appropriate to the nature of the Post 3

PERSON SPECIFICATION SUPPORTWORKER

Knowledge:

Knowledge and understanding of the development of young people with Autism, challenging behaviour, learning disabilities and / or physical disabilities. To demonstrate an understanding of the causes of social exclusion.

Education/ Qualifications:

An NVQ 2 in Care or equivalent, or willingness to work towards such a qualification.

Essential:

Experience of working with young people with disabilities and specific learning disabilities and or Autism in a similar setting. Experience of working in an inner city multi-racial/ cultural environment.

Experience of liaising with Parents/ Carers.

Good communication skills with parents/ carers, young people and staff. Ability to work as part of a team.

Ability to work with young people who can sometimes present challenging behaviour.

To support, promote and deliver services within the Tower Project’s Equal Opportunities policy.

An NVQ 2 in Care or equivalent, or willingness to work towards such a qualification.

Desirable:

Ability to assist in organising and delivery of a quality programme of activities. Basic computer skills, or a willingness to undertake training as required.

Special Conditions:

The post holder will be expected to undertake any additional training as required

Join MSF UK in this exciting new role. The IT Project and Change Manager will

• Support the ambitious growth agenda for MSF UK and Ireland, which will be underpinned by the implementation of new technology.
• Work closely with stakeholders across the organisation to ensure we delivery value from our investment in technology.
• Work closely with the newly formed change team to ensure that silos are broken down, and new processes developed to support technology implementation.
• be confident in enabling change using technology. You will need considerable experience in using both agile and waterfall methodologies to implement projects.
• Engage with stakeholders at all levels and support project boards and sponsors to navigate through issues.
• Work in a dynamic and agile IT team that will support you to be successful.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in office (including Wednesdays)

Salary: £52,866.48 per annum - £64,614.57 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

To lead the delivery of IT projects coupled with managing the impact of the changes.

Provide business analysis expertise to identify and implement solutions, and act as a trusted business partner to ensure IT systems meet the needs of stakeholders.

This role combines project management, change management, business analysis, and strategic collaboration to deliver impactful results.

Project Manager: Voices for Health Equity 

Job Description and Person Specification 

Job title Project Manager: Voices for Health Equity

Hours 35 hours per week

Salary Between £37,000 - £43,750. Placement within the band will depend on skills and experience, with the upper end reflecting significant, directly relevant expertise. 

Location Hybrid work between home and our Vauxhall office, as well as regular travel to in-person events across England. Please read more about our approach to hybrid working in the relevant section below.

Reports to Director of Evidence and Improvement 

National Voices 

Making what matters to people matter in health and care 

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them. 

Our Vision: 

People shaping their health and care. 

Our Mission: 

We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most. 

We do this by: 
 

• Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities. 

• Finding common cause across communities and conditions by working with member charities and those they support. 

• Connecting and convening charities, decision makers and citizens to work together to change health and care for good. 
   

The Role 

National Voices has been commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 200+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve. 

For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to: 

1. Ensuring meaningful participation of people and communities 

2. Championing accessibility and inclusion 

3. Valuing VCSE organisations as equal partners 

4. Ensuring insights collected lead to impact and action 

5. Investing in the long-term capacity and agency of VCSE organisations 

6. Being brave and principled – acting with courage and not shying away from difficult conversations

The Voices for Health Equity Project Manager role is to: 

• Lead the delivery of the Public Engagement Network contract from inception through to delivery, learning and evaluation, including co-ordinating an integrated management team including representatives of our two partner organisations.

• Build, manage and sustain the Public Engagement Network, creating a range of opportunities for members to participate, and ensuring relationships are meaningful, inclusive and mutually beneficial. 

• Ensure high-quality insight is captured from the network, analysed and translated into learning, improvement and influence. 

• Provide day-to-day project governance, quality assurance and risk management. 

The role is delivery-focused and externally facing, with significant responsibility for programme management, partner relationships and ensuring National Voices’ values are embedded in how CQC uses the insights generated. 

Responsibilities 
 

Programme and client management 

• Lead the end-to-end delivery of the Public Engagement Network programme, including co-ordinating an integrated management team including representatives of our two partner organisations. 

• Manage individual project plans, budgets, risks and dependencies, escalating issues appropriately and ensuring delivery remains on track. 

• Oversee subcontracted work, including agreeing briefs, managing performance, quality assuring outputs and approving invoices. 

• Act as the main point of contact for the commissioners, and lead on regular reporting obligations and on programme evaluation.

 
Building and managing the Public Engagement Network 

• Take lead responsibility for engaging, stewarding, supporting and retaining a network of VCSE organisations with reach into marginalised communities and those experience inequalities. 

• Design and deliver engagement approaches with the network and those they represent that prioritises trust, long-term relationships and mutual benefit. 

• Oversee the delivery of learning events, sense-making sessions and other opportunities that support members to build confidence, skills and influence. 

• Ensure participants are appropriately supported, reimbursed and recognised for their contribution. 

• Ambitiously grow the Network, through participating in outreach events, ongoing communication activities and more. 
   

Co-ordinate and support activities capturing insight, learning and impact 

• Co-ordinate and support colleagues with projects that capture qualitative and quantitative insight from people with lived experience, including insight capture events, focus groups, interviews, advisory groups etc. 

• When needed, support the analysis and synthesis of insight into clear themes, findings and recommendations. 

• Work with colleagues to ensure insight informs National Voices’ wider influencing, improvement and learning activity. 

• Support effective feedback loops, ensuring participants understand how their input has been used and what impact it has had. 

Governance, quality and risk management 

• Provide day-to-day programme governance for assigned projects, operating within agreed frameworks and reporting arrangements 

• Contribute to internal management groups and partnership meetings as required 

• Maintain and review risk registers and quality assurance processes. 

• Ensure safeguarding, data protection, accessibility and ethical considerations are embedded in all activity. 

• Support preparation of regular performance and impact reports for internal and external audiences. 

Partnership and stakeholder management 

• Work closely with partner organisations to deliver programmes collaboratively, modelling National Voices’ values and ways of working 

• Build effective relationships with senior stakeholders across the CQC, VCSE organisations and delivery partners. 

• Represent National Voices at external meetings, events and learning forums as required. 

 
Line management and internal leadership 

• Line-manage the Voices for Health Equity Project Officer including overseeing day-to-day work, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.

• Provide matrix management for other National Voices of colleagues including other Manager roles and other officers, as and when work requires.

• Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture 

• Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required. 

General 

• Take a proactive approach to including people with lived experience and members in all areas of work 

• Support the development of funding bids and proposals, including shaping delivery models and costing activity. 

• Follow organisational processes to measure, monitor and communicate the impact of our work 

• Support good project, financial and data management 

• Contribute to team planning activities and undertake other relevant duties as appropriate 

• Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours 

Person Specification

Values, attitudes and behaviours 
 

• Passionate about National Voices’ mission and the meaningful involvement of people with lived experience 

• Strong commitment to equity, inclusion and reducing health inequalities 

• Proactive, flexible and comfortable working in complexity 

• Calm under pressure and able to manage multiple priorities while maintaining quality 

• Confident in building relationships and constructively challenging where needed 

• Comfortable working collaboratively and taking responsibility for delivery 

• Energised by breadth and variety, able to work effectively across diverse topics and themes while spotting connections and opportunities for impact 

Skills and abilities 
 

• Strong project or programme management skills, with experience delivering complex, multi-stakeholder work 

• Demonstrable experience of working with people with lived experience and/or VCSE organisations in a meaningful and inclusive way 

• Excellent communication skills, including the ability to translate complex insight into clear, accessible outputs 

• Experience of managing partnerships, subcontractors or commissioned work 

• Strong organisational skills, with the ability to prioritise, plan and manage risk 

• Experience of quality assurance, reporting and working within governance frameworks 

• Excellent people skills, with the ability to lead, support and motivate others 

Experience, knowledge and understanding 

• Demonstrable experience in leading insight generation projects which have led to real-world impact and improvements. 

• Experience in engaging with people experiencing inequalities in a safe and meaningful way. 

• Experience of managing funder relationships and generating income. 

• Experience of facilitating and presenting at events and workshops. 

• Experience of managing and building coalitions or groups of VCSE or other membership organisations (desirable) 

• A understanding of qualitative and quantitative approaches to evidence generation and analysis (desirable) 

• Project management qualifications (desirable) 

Our approach to hybrid working 

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager. 

In addition, because this role involves engaging with and recruiting to a large network of VCSE organisations, the post holder will be required to regularly attend in-person events across England. These are likely to take place around once a month and may sometimes require overnight stays. Travel, accommodation and subsistence costs for events across England will be paid, however, travel to our London office will be at the expense of the postholder. 

Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive. 

Application guidance 

Please submit a CV and answer the questions in the application form to apply.

Applications should be addressed to our Director Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.

Please specify any access or other requirements of which we need to be aware for the online interview.

The deadline for applications is noon on 20th March 2026.  

The interviews will take place on Thursday 26th March on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from people from racial and ethnic minority backgrounds and men, who are both underrepresented in our team. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.

Project Manager, Policy Fellow

Terms: full time; 3 year contract
Salary: £36,400-46,000
Location: Remote working, option to use co-working space.  There will be requirements to travel internationally.
Start Date: As soon as possible
Reports to:  Programme Manager, Senior Policy Fellow, Dr Chiara Cervasio

Please note:  Applicants must have the right to work in either the UK, Italy or Germany and be either currently located in one of these countries or prepared to relocate prior to commencing employment.  In this case, BASIC is not providing any relocation assistance and is unable to sponsor VISAs.

About BASIC

BASIC is an independent, non-profit think tank working to safeguard humanity and Earth's ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, adherence to Earth's planetary boundaries, and consideration of future generations.

For nearly 40 years, we have built a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We are an intellectually and culturally diverse team of 20 expert-practitioners with deep institutional experience, headquartered in London with additional presences in Berlin and Rome. We are independent, receive no core funding from any state, and our project work is funded transparently.

BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership.

BASIC is a fast-paced and rewarding environment with an exceptionally positive and inclusive team culture. We have experienced rapid growth over the past decade and are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues.

What We Offer

• Competitive salary with room for growth

• 30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period

• Employer pension contributions of 5% (above the national minimum)

• Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours

• Remote working with option to use co-working space

• 1-2 all-staff in-person team away day per year, as well as other in-person working opportunities

• Opportunities for professional growth and development

• Excellent team culture built on respect, openness, and inclusion

The Role

The Project Manager is an adept and organised professional, esteemed within the nuclear policy community for their level. Responsible for overseeing a discrete package of work, they must demonstrate a clear understanding and alignment with broader programme goals, strategies, and objectives. The role will report to the Programme Manager.

Taking charge of project deliverables, the Project Manager will navigate the entire project cycle, from generating fundraising ideas to developing them further and building knowledge of funding relationships. The role will also include deputising for the Programme Manager during periods of absence, ensuring continuity of delivery, external engagement, and team support as required.

The Project Manager will take responsibility for the South Asia portfolio under the Responsibilities and Global Governance (RGG) Programme. The RGG Programme works to strengthen global security by supporting the development of responsible governance frameworks for weapons and dual-use technologies in cross-cutting operational domains. Under the South Asia portfolio, the RGG Programme has facilitated research and dialogue with the Indian and Pakistani nuclear policy communities with a focus on regional crisis prevention, management, and de-escalation practices.

The Project Manager should possess a solid understanding of global security and conflict resolution and a deep understanding and demonstrable knowledge of military security dynamics in South Asia, coupled with a proven ability to design and execute high-quality project management and research. The ideal candidate is an established researcher with a specialisation in nuclear weapons issues and South Asia. As the candidate will be expected to facilitate India-Pakistan nuclear dialogues, it is important that they will show an ability to engage impartially with all parties.

It is expected that the Project Manager will have solo authored, policy relevant, publications. The Project Manager should possess the skills to expand their network in their area of specialisation, benefiting BASIC, and be capable of line managing other team members within their project. 

This role necessitates a formal project or programme management qualification – BASIC will provide the Project Manager with such training and qualifications if they do not already possess one. The Project Manager will collaborate with their line manager to identify a professional development plan, closing skills gaps and aspiring to become an internationally respected leader in their field.

Key Responsibilities

1. Project Delivery

Applicants will need to be able to demonstrate the ability to:

• Manage project timelines, budgets, and reporting requirements

• Line manage, mentor/coach, and provide pastoral care for the project team: policy fellows, project assistants and interns

• Write high-quality, policy-relevant research reports, op-eds and briefings

• Organise international roundtables, workshops and other events with track 1 and 2 participants

• Manage relationships with stakeholders and build BASIC’s network and reputation

• Independently represent BASIC at international meetings

2. Fundraising

Applicants will need to be able to demonstrate the ability to:

• Develop a project, by independently and confidently scoping funding opportunities

• Liaise with the Programme Manager on funding priorities and opportunities

• Manage projects with minimal day-to-day manager input.

• Develop new and existing relationships with funders

• Write and edit funding applications

3. Communications

Applicants will need to be able to demonstrate the ability to:

• Collaborate with various stakeholders including international partners to build strong relationships.

• Facilitate dialogue and cooperation among diverse stakeholders.

• Promote our / their work confidently and internationally 

• Confidently use online social media platforms, and if possible, press contacts

4. Office support

Applicants will need to be able to support the running of the organisation and colleagues with a range of administrative tasks wherever required.

Person Specification:

Essential:

• Educated to Master’s level – or demonstrate the equivalent in work experience

• 5+ years of work experience in a think tank, research institute, NGO, foundation or government working on international security issues

• Demonstrable knowledge of South Asian military security issues

• Passion and commitment to our organisational mission of promoting dialogue to advance global security

• Demonstrated ability and track record in leading the creative development and delivery of policy projects in the UK or internationally, including budgeting and reporting

• Ability to communicate effectively with stakeholders from a variety of professional and cultural backgrounds and with broad variations in seniority and function

• Excellent analytical and methodological skills, and an organised approach to research

• Well-developed interpersonal skills, including evidence of working successfully as part of a team

• Track record of previous fundraising experience and success

• Strong track record of publications, including policy-relevant ones

• Experience organising policy roundtables and workshops

• Willingness to travel internationally including to India and Pakistan when required

• Strong organisational skills and an eye for detail

• Good personal network in their research area

• Previous line management experience

Desirable:

• Educated to PhD’s level
• Formal programme/project management qualification

Please note that, due to the large number of applications we receive, we are not able to acknowledge receipt of all applications and only shortlisted candidates will be notified. If you have not heard from us within two weeks of the closing date, you have not been successful.

Role Summary

 

We are seeking a proactive and highly organised Development Co-ordinator to support and strengthen our fundraising and membership function. This role is ideal for a self-starter who excels at administration, enjoys creating efficient processes, and is confident managing projects and working collaboratively across teams.

As Development Coordinator, you’ll be the lynchpin of a friendly, ambitious team at a brilliant arts charity, underpinning and powering our development activity so it can thrive and grow.

You will coordinate multiple fundraising activities, ensuring projects are well planned, timelines are met, and stakeholders are supported with clear information and robust systems.

Key Responsibilities

 

Fundraising Administration & Coordination

• Provide high-quality administrative and coordination support to fundraising activity across multiple income streams
• Coordinate meetings, actions, and follow-ups for fundraising projects
• Support the planning and delivery of fundraising events

Project Management

• Develop and maintain project plans, timelines, and task trackers
• Monitor progress against milestones, proactively identifying risks or delays
• Coordinate input from multiple teams to ensure projects stay on track and deadlines are met
• Ensure clear communication, documentation, and handovers throughout project lifecycles

Process Improvement & Systems

• Review and develop efficient administrative and project management processes
• Identify opportunities to streamline systems, reporting, and data management

Cross-Team Collaboration

• Work confidently with colleagues across teams (e.g. finance, communications, engagement) to deliver fundraising activity
• Act as a central point of coordination for shared fundraising activities
• Support collaborative planning and ensure alignment between teams

Reporting & Compliance

• Track income, budgets, and project progress in collaboration with finance colleagues
• Produce regular reports on fundraising performance and project status

Ensure compliance with internal policies, fundraising regulations, and data protection requirements

Core Skills

Essential

• Strong administrative and organisational skills, with experience coordinating projects or complex activities
• Proven ability to manage multiple tasks and projects simultaneously
• A proactive self-starter who takes ownership and follows through
• Experience developing or improving processes and systems
• Confidence working with multiple teams and stakeholders
• Excellent attention to detail and communication skills
• Strong IT skills, including databases, spreadsheets, and project tracking tools

· Adaptable and can embrace change.

Desirable

• Experience in a fundraising or not-for-profit environment
• Experience using a CRM or fundraising database

Familiarity with basic project management tools or methodologies

Project Planning and Delivery
Management of project plan for the delivery of agreed Black Rootz outcomes
based on the agreed business or funder objectives.
Support planning, resourcing and execution of learning experiences, community
engagements or other initiatives delivered through the programme. 

Project Governance
Management of key risk and issues with escalation as appropriate
Manage programme team meetings and progress reports as required
Attendance at CWB Steering or other Ubele Forums as required
Maintain project folder, standards and templates

Project Finance Management
Budget tracking and monitoring (incl. reconciliation)
Provide approvals for budget postings / invoices
Manage programme purchases and revenue recognition as required
Liaison with central Finance as required

Resource Management
Management of core project resources to support the operations of the project
Manage onboarding and engagement of associate workforce 

Data & Reporting
Managing processes for evaluation data collection
Manage configuration and update of data tables e.g. Airtable updates for sign
ups, addition of new events,
Manage or provide inputs for Project and Funder Reporting

Administration and Support
Provide additional administrative support for Community & Learning and Growing
teams as required
Engagement with internal marketing / communication teams to provide
promotional contents for newsletters and social media 
Monitoring of Black Rootz Mailbox

Other 
To attend and participate in internal and external meetings as required. 
To attend relevant training to fulfil the requirements of the job. 
To undertake other duties which may from time to time be required and which
are appropriate to the responsibilities of the post. 

Person Specification 

Experience 
Having previously created/managed project plans and tracked and reported on
their progress 
Demonstrable experience in the end to end project cycle 
Having previously taken responsibility for governance and risk activities
Responsibility for a budget and a familiarity with budget processes, tracking,
approvals and invoicing, procurement and anti fraud activities 
Onboarding new team members (staff or associates) and maintaining
engagement with them
Experienced in the gathering and reporting of monitoring and evaluation data
including using data tables for event management 
Managing inputs for reporting 
Previously having experience drafting content for newsletters, social media or
other external content. 

Knowledge 
Project cycles and project management tools 
Governance requirements for funded projects 
Finance management processes and anti fraud and bribery processes and
reporting 
Data collection processes and GRPR requirements and reporting norms 

Skills 
Working within diverse groups, appreciating different experiences people bring to
the table 
Ability to work quickly, with autonomy at times, and with a high attention to
detail. 
Juggling a varied and fast paced workload 
A delivery focused individual who supports others to do the same

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Project Information 

Butetown and Grangetown Neighbourhood Fund project, funded by the Youth Endowment Fund. More details here: Neighbourhood Fund | Youth Endowment Fund 

Citizens Cymru Wales has developed an innovative approach to reducing youth violence with community organising at its heart, working across four unique assumptions:  

• ‘It takes a village to raise a child’  

• ‘Anger without power leads to rage’  

• ‘Recognising the need to address Adverse Community Experiences’  

• ‘If you are not at the table, you’re on the menu’  

In 2021 it developed a community led action plan to address youth violence in the neighbourhoods of Butetown and Grangetown. This work then secured £1m funding from the Youth Endowment Fund (YEF) to demonstrate how community organising can improve the lives of children and young people. Across Grangetown and Butetown, almost 2500 people were listened to, and issues workshops took place from which seven interventions were identified including Mental health, Additional Learning Needs and Literacy, an Employment partnership, Sports and diversionary activities and local microgrants. Each intervention is led by a local community-based organisation. At the heart of the work is building a hyperlocal community organising alliance.  Underpinning the work is the development of a Youth Action Zone, a youth-led multi-agency partnership to support young people in the neighbourhood for the long term. The project is in its final year of delivery and needs a locally based project manager to support the current organisations to fulfil the action plan and build a long-term legacy.

Main Responsibilities 

This is a unique role, focused on project management but embedding community organising. As project organiser for Butetown and Grangetown Neighbourhood Fund you will support the project aims, enabling core partners and intervention leads to fulfil the action plan and build a legacy for the long term. Alongside this, you will develop a craft of community organising, working closely with civic organisations based in the neighbourhoods, understanding local power and building partnerships with wider stakeholders, and developing local institutions and youth leaders. All of this should ladder up to building the power of the broader Cardiff Citizens alliance. 

You will embed the ethos of community organising across the project and its legacy by: 

• developing the leadership of people within local organisations - our 'leaders' who lead the campaigns we work on 

• helping them to collectively identify the changes they want to see and create strategies to win those changes 

• strengthen institutions’ own abilities to achieve their missions. 

• Support leaders in connecting the hyperlocal work to the Cardiff Citizens alliance – developing their capacity to work with other leaders and civic institutions across the city to develop collective ambitions and actions (leading up to the 2027 Local Authority elections). 

We envisage the role to be roughly 2 days project management and 1 day Community Organising, but given the nature of the project, these will naturally bleed into one another. 

Working as the Project Organiser for Citizens UK, your main responsibilities will include: 

Career Pathways Headings 

Build and manage projects and achieve work targets effectively 

• Project manage the YEF/Citizens UK Neighbourhood Fund project in the neighbourhoods of Butetown and Grangetown

• Support the delivery of four interventions (Mental health, ALN & Literacy/Sports and Police action team) including due diligence, accountability, measurement and impact monitoring. 

• Ensure good governance; setting up stakeholder meetings and working with community leaders to develop the agenda and actions 

• Develop an understanding of place-based systems change and support system behaviours across the project, including feedback, collaborative leadership and shared power 

Develop and manage external relationships 

• Maintain and extend local relationships and partnerships with community and civic organisations and wider statutory power 

• Map and develop an ecosystem of strategic relationships at the local level

• Ensure the YEF work is embedded within the local ecosystem of support for young people.

Communications 

• Support the interventions with communicating the impact of their work individually and collectively 

• Create comms outputs that communicate the work of the YEF project for internal and external stakeholders 

• Represent the organisation effectively to external audiences in meetings and at events

Generate income and resources 

• Support the interventions to seek additional funding to continue their work beyond 2027 

• Support local organisations to increase their capacity  

Identify and develop relational leaders prepared to act with others for the common good and support them through a cycle of action and training in our curriculum 

• Conduct 5 relational one-to-ones per week 

• Identify and discern actual and potential leaders with the passion and ability to drive change

• Achieve significant development of primary and secondary leaders; nominate new leaders for training on the Citizens UK core taster curriculum and for National Training

• Attend Citizens UK 6-day training to further understanding the method of Community Organising used by CUK 

• Teach sessions of the core taster Community Organising curriculum at a local level (supported by a senior Organiser) 

Strengthen institutions and develop a broad-based neighbourhood alliance 

• Ensure good understanding of the basic interests and traditions of typical member institutions

• Support the development of the Cardiff Citizens alliance 

• Support with running institutional development campaigns in a range of organisations in the local area 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

Bachelor’s degree in any subject (D) 

Qualification in a subject of relevance to community work or community organising (D) 

Experience 

• Evidence of having acted in a leadership role with peers or in local community activities (e.g., organising clubs or societies) (E) 

• Experience of project management; evidence of having set up and/or delivered projects on time and to standard (E) 

• Able to demonstrate previous experience of ‘learning by doing’ in a work or project environment; evidence of being open to feedback and comfortably coachable (E) 

• Experience of building consensus between diverse stakeholders to drive progressive change (D) 

• Previous campaign experience (D) 

Key skills and knowledge 

• Excellent interpersonal awareness – ability to listen well and appreciate a viewpoint or opinion that is different from one’s own (E) 

• Excellent concern for impact – ability to adapt own behaviour to address the needs or concerns of someone else (E) 

• Good communication skills – able to speak with conviction and passion; and to make a logical argument (E) 

• Excellent time management skills with the ability to juggle a wide range of competing demands (E) 

• Strong IT skills to include MS Office (E) 

• Understanding of policy and campaign landscape in the UK, particularly around young people, community empowerment and neighbourhoods (D) 

Personal qualities & values 

• A self-starter with ability to take initiative and work independently (E) 

• A passion for justice (E) 

• A positive enthusiasm for working with faith congregations, trade unions, schools, and other community organisations (E) 

• An interest in and experience of politics and public life (E) 

• Able to work in a team (E) 

• Willingness to work within accountable relationships (E) 

• Self-motivated and adaptable (E) 

Our Organisers and some project teams work closely with our member institutions and will be expected to attend member events that take place in the evenings and occasional weekends. We operate a Time Off in Lieu approach and have very flexible working arrangements to ensure a good work-life balance. 

The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle. 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Make a difference every day with PDSA  

About Us   

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.    

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.    

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.   

About you  

We’re looking for a dynamic, field‑based Change Coach to play a key role in our frontline improvement programme, partnering with pet hospitals across the West and East Midlands. Your mission will be to ensure that new ways of working are not only delivered, but fully understood, adopted and sustained in everyday practice.

What you’ll be doing

As the vital link between central project teams and hospital colleagues, you will work closely with leaders, vets, nurses and support teams to plan and embed practical changes. You will provide hands‑on support before, during and after go‑live, using real‑time coaching, observation and adoption data to:

• Reinforce new processes, tools and behaviours

• Coach leaders and key influencers to build local capability

• Identify and mitigate risks to long‑term sustainability

• Capture insights and lessons learned to strengthen future rollouts

• Act of as voice for the hospital teams, providing feedback and insights. 

What we’re looking for

You’ll bring proven experience in change delivery, operational coaching or transformation, ideally within multi‑site or frontline environments. You’ll have a strong, practical understanding of change management principles and how to apply them in busy, people‑focused settings.

This role suits someone who is energised by being out in the field, confident travelling regularly across sites and skilled at building trust, influencing others and communicating clearly at all levels.

This is a fixed term contract for 9 months and will be field‑based with regular travel across the West & East Midlands

Rewards, support and benefits    

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.  

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:  

• Flexible working options to support your work–life balance and individual circumstances.  

• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days. 

• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.  

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.  

• Life assurance providing four times your annual salary for added peace of mind.  

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support   

• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.  

• Enhanced maternity, paternity and adoption leave to support you and your family.  

• 15% discount on PDSA Pet Insurance plus access to staff veterinary services.  

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.     

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.   

   

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.   

   

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.   

   

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.   

PURPOSE OF THE JOB

We’re searching for a dynamic and innovative project leader who is skilled in supporting marginalised young people and who is able to forge a new approach to meeting their needs.

Westminster City Council, Young Westminster Foundation and John Lyon’s Charity are working with DreamArts to help join up services for young people with caring responsibilities. The Carers Express Project Lead will be responsible for leading Carers Express, DreamArts flagship project for young people with caring responsibilities living or studying in Westminster.

You will be responsible for producing and delivering creative and therapeutic activities for the Juniors (7-11) and Seniors (12-18) Carers Express cohort. The project should be thought of with a strategic and long-term vision that supports young people to use creativity to explore and extend meaning to the challenges they face, build a sense of belonging with peers sharing their experience and be supported with their emotional wellbeing. This will include projects in school holidays, residentials (e.g. attending the UK Young Carers Festival) and phases of evening/weekend workshops. You will act as lead facilitator and will be supported by a freelance Wellbeing Practitioner.

You will also manage a caseload of Young Carers aged 11-16, providing 1:1 support to newly identified carers and/or young carers experiencing key life transitions, e.g., primary school to secondary school. Where possible, you will assess and respond to individual needs, build positive mentoring relationships, and signpost or refer young people to appropriate support services within DreamArts or external partner organisations. Outside of your case load, you will build relationships with all Carers Express participants and their families to sustain their engagement through regular check-ins.

The role includes training and development in therapeutic approaches applied within DreamArts, including the PACE attachment model, and you will receive regular reflection spaces with our Therapeutic Consultant to process your work and ‘therapeutic lens’ sessions exploring approaches for supporting the wellbeing needs of young people in your planning, delivery and evaluation.

MAIN ACTIVITIES/RESPONSIBILITIES​

1.  Producing, delivering and managing the ongoing Carers Express project to meet the needs and interests of Young Carer participants with a strategic and long-term vision.
2. Coordinate with facilitators and partner organisations to deliver engaging and relevant sessions. This includes conducting team planning and debriefs and working with the Young Carers Programme Manager to ensure the team has the necessary skills and training to deliver the project.
3. Ensure that Carers Express maintains a high standard of quality and is managed and delivered within the context of DreamArts Theory of Change, including implementing monitoring and evaluation systems
4. Ensure the project and its delivery are underpinned by autonomous participation and equality of opportunity. This includes engaging young people at every level of the programme, identifying and responding to their needs and interests, and positively challenging and expanding their knowledge and experience.
5. Apply a relational approach underpinned by the PACE model (Playfulness, Acceptance, Curiosity, Empathy. Training in PACE will be provided.
6. Deliver outreach activities to increase awareness and referrals to Carers Express.
7. Liaise with referral partners, including Westminster Early Help Service, schools, professionals and partners to identify Young Carers and inform them of participants’ development.
8. Lead and line-manage a Wellbeing Practitioner who will support the pastoral needs of the group.
9. Manage resources, including ensuring venues are booked and collating all expenditure receipts.
10. Implement safeguarding and welfare and ensuring the project adheres to DreamArts Safeguarding Policy.
11. Take responsibility for Health and Safety within the project, including risk assessments, incident reporting and accident reporting.
12. Provide support for young people who may be facing particular challenges. This includes managing a caseload of young carers aged 11-16, providing tailored 1:1 support through home visits or online sessions with the aim of integrating them into the wider Carers Express project and Young Carers Pathway offer.
13. Aid the Young Carers Programme Manager to produce qualitative and quantitative data on the Carers Express Project for the end-of-year Young Carers Impact Report.
14. Keep abreast of developments in the young carers sector, identifying strategies, partnerships and key individuals. This includes initiating and responding to collaborative projects with other agencies.
15. Supporting the development of other aspects of the Young Carers Programme. This may include contributing to the delivery of Young Carers Awareness Training, providing relevant content for newsletters and other social media content, and cultivating/maintaining relationships with partner schools using our Young Carers Schools Package.

PERSON SPECIFICATION

ESSENTIAL

1. Proven track record of supporting the development of marginalised young people.
2. Proven track record of building relationships with young people and families.
3. Experience of organising and producing youth programmes for children, young people and/or communities.
4. A proven track record of delivering creative activities and a developed practice in facilitating for young people.
5. Strong interpersonal and communication skills
6. Experience of cultivating relationships with community groups, senior internal and external colleagues and voluntary sector organisations.
7. Working knowledge of current issues facing Young Carers, and within the arts/cultural sector.
8. High level of initiative and leadership qualities.
9. Available to work during unsociable hours, including monthly Sunday sessions and a monthly evening session for our Juniors cohort.
10. Ability to listen, show empathy and support young people through different challenges. 
11. Good IT skills and confidence with Outlook, Teams, and other Microsoft Office Apps.

DESIRABLE

1. Experience of working with Young Carers.
2. Experience of working within London.
3. An understanding of or qualification in therapeutic practice.
4. Basic understanding of Canva.
5. Experience of collecting and presenting qualitative and quantitative data for project reports and outcomes.