Supporter insight manager jobs

Salary: £37,000 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. For this role, you’ll need to come into the office as required to deposit cheques. While there isn’t a set day for this, all cheques should be paid in within a week of receiving them. Additionally, the team comes into the office during busier periods, such as financial year-end and audit, to collaborate with auditors (June/July). You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there. 

Contractually this role is London-based.

Contract: Maternity Cover until the end of December 2026. Full time role - 35 hours per week.

Benefits:

• 25 days annual leave pro rata based on the term of the contract
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download.

Closing date for applications: 23:59 on Sunday 29 March 2026.

Interview dates: Wednesday 8 and Thursday 9 April 2026. Interviews will take place online via MS Teams.

Job Information 

You will be joining at an important time for our team, covering a crucial role in ensuring accurate income processing, reporting, and financial management across the organisation. As part of the Finance team, you will work closely with colleagues across departments, particularly alongside our fundraising team, to ensure income is correctly coded and reported efficiently.

With responsibility for month-end and year-end processes, as well as maintaining accurate and timely financial data, you will play a vital role in supporting decision-making across the organisation. Your work will ensure colleagues have the financial insights they need, enabling strategic planning and effective resource management.

Strong communication skills are essential for this role, as you will liaise with teams across the organisation to provide clear financial updates, answer queries, and ensure income is accurately coded and reported in line with financial procedure. Your clear communication of financial information will support informed decision-making and ensure compliance with procedures.

To succeed in this role, you will have strong financial processing experience, excellent attention to detail, and a proactive approach to problem-solving. You should be comfortable working with financial systems and software, with the ability to efficiently manage data, generate reports, and ensure accurate income tracking.

Our Finance team provides vital support to the organisation, ensuring robust financial systems, compliance, and efficiency across all areas. You will be joining a collaborative and dedicated team committed to delivering high-quality financial management and support to colleagues working across a wide range of impactful projects.

More information is available in the candidate information pack, which is available on our website to download.

ROLE PROFILE: Carers Service Manager - Herefordshire Carer Links

Responsible to: Director of Governance and Charitable Services

Responsible for: Operational team operating across Herefordshire

Location: Hybrid Home / Office Based – Fred Bulmer Centre, Hereford (minimum two days in the office)

Salary: £30,000

Hours of Work: Full Time – 37.5 hours per week

Key Purpose / WHY?

The Carers Services Manager will play a vital role in leading a team to assist unpaid carers to connect with their communities and access the support they need within Herefordshire. The role will support the Herefordshire team, who deliver the ‘what matters’ assessment to carers and provide bespoke, person-centered information, advice and guidance to people accessing our services. Support includes but is not limited to; one-to-one support, events and activities, as well as signposting and referring to relevant agencies for additional support helping people on their caring journey. The role will work alongside internal teams and external partners to create community connections, develop an outreach support program, linking people to community resources with a focus on preventing the need for escalation to statutory services.

Key accountabilities & responsibilities

1. Service Leadership and Delivery

· Oversee day to day delivery of our commissioned Information, Advice and Guidance service for unpaid Carers in Herefordshire

· Facilitate the application, review and distribution of small grants to unpaid carers across the region as required

· Monitor service quality and delivery and report monthly Key Performance Indicators and quarterly monitoring reports to Local Authority Commissioners. Ensure reporting demonstrates the scale, impact, and quality of our services.

· Meet with commissioners to review service performance quarterly

· Ensure the service is visible and accessible to carers from all communities

· Support carer self-identification and address barriers to engagement, including those faced by underrepresented groups of carers

· Help raise the profile and recognition of TuVida to assist with recruitment, service-user and partner engagement and financial sustainability by contributing to social media presence and the website

2. Service Development

· Work collaboratively with senior colleagues, identifying opportunities for sustainable growth, and working to execute commercial opportunities, including

supporting and/or leading on tendering,

· Bidding, and negotiating new business as well as business retention strategies and mobilisation of new business.

3. Team Management

· Lead and develop a team to deliver person-centered outcomes for unpaid carers across Herefordshire providing practical support and guidance as required

· Provide exemplary leadership and management for the team, including regular team meetings, 121’s and objective setting, caseload management, performance reviews and promoting professional development and well-being

· Create development plans for team members, identifying training needs and growth opportunities within the team and wider organisation

· Foster a collaborative team environment that promotes knowledge sharing, continuous improvement, and high-performance standards

· Delegate effectively while maintaining oversight of service quality and manager satisfaction

· Oversee recruitment and inductions of new staff

· Manage leave and staff absence

· Act as designated safeguarding lead for the team, maintaining hight standards of safeguarding practice. Support the team through the process of raising safeguards and following up on safeguarding concerns complying with internal and external agencies policies and procedures.

4. Partnership and Stakeholder Engagement

· Ensure the services work collaboratively with partners and community services, manage the delivery of a program of support and services that help improve the wellbeing of carers and which respond to their needs and aspirations.

· Lead on increasing the awareness of TuVida’s services in the county, including development of marketing materials, attending events, stakeholder meetings and increasing recognition of and support available for unpaid carers.

· Build and maintain effective relationships with local authority, health services, and other stakeholders and third sector organisations involved in supporting carers

· Represent the service at multi-agency meetings and network meetings

· Promote awareness of carer rights and needs within the community through talks and training

General

As a carers services manager the post holder will be a key brand ambassador and a custodian of our values and our reputation. The post holder will lead by example in every area of their work and will work in accordance with the organisation’s policies and procedures.

We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviors that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our clients and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust…always challenging practice or behavior that compromises the reputation or values in any way.

Vision Values

A society where every person who is ill or

disabled and every carer can live well and

enjoy life Pioneering – we will continuously try new approaches and ideas, challenging the status quo. Uncompromising – we will do what we say we are going to do and when we are going to do it. Compassionate – we are committed to enabling people to have choice over their care and support.

Person Specification

Essential Experience Required Desirable Experience Required

· Experience of leading or managing

frontline services.

· Experience of managing staff and/or

volunteers.

· Experience of safeguarding

responsibilities. · A network of contacts within local authorities, the health sector and voluntary sector organisations in Herefordshire. · Experience of working with unpaid carers or people with care/support needs. · Experience of business case development and bid writing/contract tendering. · Experience of managing Health & Safety risks. · Knowledge of the Care Act and carers rights

Essential Skills and Abilities Required Desirable Skills and Abilities Required

· Strong leadership and team building

skills.

· Able to look at the bigger picture and

devise plans and priorities that are clearly

aligned to achieving an agreed strategy.

To also contribute to decision-making

and future strategy development.

· Ability to enact and/or manage change.

· Excellent communication and

relationship building skills, able to

communicate effectively with service

users, external partners, funders and

professionals.

· Ability to work co-operatively and

effectively with colleagues across the

organisation.

· Ability to obtain and provide insight and

analysis to ensure funders fully

understand the value of our services and

that we are meeting contract

requirements with a focus on meeting

targets and demonstrating outcomes.

· Capacity to resolve complex and/or

challenging situations with the ability to

influence actions and appropriately and

positively respond to constructive

criticism or challenge.

· Ability to maintain professional

boundaries, including appropriate levels

of confidentiality and the requirements

of GDPR.

Qualifications Required Other Desirable Criteria

· Good working knowledge of Microsoft Office applications · Ability and willingness to travel as part of the role and wider organisational requirements. · A commitment to continual professional development · Positive attitude toward carers and committed to equality, diversity and inclusion. · Knowledge of using CRM systems. · ILM Level 5 or above

NB: This role profile is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement

This role profile is an outline of the key tasks and responsibilities of the post, and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Charity and its services, as well as the personal development needs of the post holder.

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Are you a well-rounded, adaptable marketing professional based in South East England, who is passionate about animal welfare?
We’re looking for two Regional Campaign Officers who will be responsible for delivering 360 marketing plans for our rehoming centres in the South East of England to expand local awareness of our brand, drive engagement from local communities and encourage more people to adopt a dog.

What does this role do?
As Regional Campaign Officer, you’ll:

• deliver localised marketing and communications content and material focused on specific rehoming centres in the region. This will include immersing yourself in the local community and creating comms assets such as press releases and social media content,
• support the Regional Marketing Manager to act as a conduit between the rehoming centre and central MarComms teams, aligning plans and activity to ensure that national strategy can be relevant for regional audience,
• represent the MarComms team in the region, cultivating strong relationships with rehoming centre teams, developing a deep understanding of their ways of working and challenges,
• monitor the effectiveness of regional campaigns, applying learnings to future activity.

Please note, this role will be hybrid between home and any of our rehoming centres in the South East of England, including Basildon, Canterbury, Harefield, Shoreham-by-Sea or Salisbury. It will involve significant travel across the region, as well as the need to work from the London office occasionally.

Interviews for this role are provisionally scheduled for 2nd and 3rd April 2026 and will take place on Teams. This role is being offered as a fixed term contact until October 2027.

Could this be you?
To be successful in this role, you’ll need excellent skills across the marketing mix, with the ability to write compelling copy, produce high quality social media content and put together a strong story. You’ll have experience of delivering multi-channel communications campaigns, as well as experience of project management methodologies. You'll be passionate about the work we do, and keen to share our messages with communities in the region. You'll be a self-starter, who is naturally inquisitive and eager to learn more about the valuable work our regional teams do, and the best way to communicate this to their local communities. 

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

The Philanthropy Officer is an essential role within Amref UK's Supporter Engagement Team. It combines fundraising, supporter care, prospect research, event management and administration – with a focus on delivering our philanthropy strategy to increase unrestricted income. You will play a key role in supporting the team to raise income from small Trusts & Foundations, Mid-Level Donors and Legacy gifts, assisting the Philanthropy Manager with account management of existing donors as well as prospect research.

This role is about proactively building excellent relationships both in person and virtually, requiring confidence, a positive outlook, and the ability to work collaboratively. Previous experience in donor stewardship or relationship management is essential. You’ll be a fast learner with excellent interpersonal and organisational skills, keen take on new challenges, excited about working in international development and invested in Amref’s mission. This is an exciting opportunity to gain experience in high-value fundraising, learning a range of skills from prospect researching, supporter stewardship to organising donor events. 

Join Us as Our Individual Giving & Lottery Manager

At Hospice in the Weald, we are embarking on an ambitious journey to grow our fundraising income so we can continue providing exceptional care for everyone who needs us. We’re looking for an inspiring Individual Giving & Lottery Manager to play a key role in this mission.

This is an exciting opportunity to lead and grow three of the Hospice’s most important income streams – Individual Giving, In Memory and Lottery. You’ll be developing innovative supporter-led strategies that attract new donors, deepen engagement, and expand our thriving lottery programme.

You’ll take ownership of developing a compelling individual giving programme, nurturing long‑term donor relationships, and ensuring our campaigns stand out in a competitive landscape. With creativity, confidence and a data-driven approach, you’ll drive forward activity that delivers meaningful impact for our community.

This is a newly created role that is perfect for an experienced individual giving or lottery fundraiser looking for a fresh challenge, or a talented marketeer ready to take the next step into management and showcase their potential. The role is ideally full‑time, but we’re happy to consider part‑time working for the right candidate.

We’re looking for someone who:

• Has experience delivering successful fundraising or marketing campaigns on time and on budget
• Can demonstrate strong performance against income targets and KPIs
• Brings credible creative thinking and a drive to innovate
• Has excellent written and verbal communication skills
• Can build strong and positive relationships with colleagues, supporters, and external partners

If you’re passionate about connecting supporters with a cause that truly matters, we’d love to hear from you. If you have any questions about the role, please contact the Fundraising Team.

Every day at PACT, we are building adoptive families and empowering women, children and parents to embrace a positive future. Our work changes lives and we are looking for someone who can help tell the stories behind that impact.

As Communications and Engagement Officer you’ll play a key role in sharing the voices and experiences that define who we are. You’ll help shape compelling content that brings our mission to life and connects people with the difference that PACT makes.

Join an outstanding adoption charity and award-winning trauma recovery service provider that is passionate about creating brighter futures for women, children and families from many different backgrounds.

Position: Communications and Engagement Officer

Location: Hybrid working arrangements, with at least one day per week in our Reading office   

Contract: Permanent full time – 37 hours per week, weekdays

Salary range: within the range of £25,735 to £31,453 per annum 

About the role:

Our Communications and Engagement team is responsible for engaging external audiences, supporters and beneficiaries in PACT’s work and fundraising challenges. 

As our Communications and Engagement Officer you will play a valuable role in shaping and sharing compelling content that brings PACT’s mission to life. You will:

· produce PACT communications and marketing materials that reflect our values and demonstrate our impact. This includes a programme of social media engagement, regular newsletters, press releases, internal communications, creating content for the website and capturing illuminating lived experiences for the variety of channels.

· ensure that all internal and external communications align to our brand

· raise awareness of the PACT brand and our services

· contribute to PACT’s fundraising targets with appeals and challenges

About you:

To be a successful Communications and Engagement Officer, you’ll have skills and experience in using:

· Social media for organisation and event promotion

· Analytic and insight tools to develop reach and engagement across digital platforms

· WordPress content management systems to create, edit and maintain webpages

· Mailchimp as an email marketing tool

· Canva, Adobe Creative Cloud apps, or similar graphic design platforms

· CRM programs, such as Blackbaud’s Raiser’s Edge

You’ll be able to identify considered opportunities to develop communications and engagement through initiative and innovation to maintain PACT’s position as a sector leader.

If you can demonstrate your creative skills to present information in a clear, engaging and accessible way with the above experience, and this sounds like you - please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.

For an informal discussion about the role please visit our website for contact details for Sam Ward, Events and Engagement Manager.

For more information about PACT please visit our website.

Closing date: 9am, Wednesday 25 March 2026

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include: Communications Assistant, Marketing Assistant, Communications and Engagement Assistant, Communications and Marketing Assistant, Communications Officer, Marketing Officer, Communications and Marketing Officer, Communications and Social Media Assistant, Communications and Social Media Officer

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.  

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.  

All opportunities with PACT are based in the UK.

Mission Without Borders UK are seeking an exceptional Major Donors, Trusts & Partnerships Manager to help drive our mission forward and make a lasting difference for children and families across Eastern Europe.

Mission Without Borders (MWB) is a Christian organisation working in some of the most challenging contexts in Albania, Bosnia-Herzegovina, Bulgaria, Moldova, Romania, and Ukraine. We come alongside children, families, and communities living in poverty, offering practical, emotional and spiritual support, sharing the hope found in Jesus Christ to enable people to move towards self-sufficiency.

MWB UK is entering an exciting period of growth. With an ambitious five‑year plan underway, we are seeking to strengthen our work with major donors, charitable trusts, foundations, and Gift‑in‑Kind (GIK) partners to expand our impact and reach more people in need.

About the role

This is a pivotal and high‑impact role, perfect for a talented relationship‑based fundraiser who is motivated by purpose, strategy, and the power of partnership.

You will:

· Build and manage a strong portfolio of major donors, developing tailored engagement plans that inspire deep and long‑term support.

· Grow income from charitable trusts, foundations, and statutory funders through high‑quality applications and outstanding stewardship.

· Lead MWB UK’s Gift‑in‑Kind strategy, securing in‑kind products and managing the logistics journey from offer to delivery into field countries.

· Craft compelling proposals and impact reports that clearly articulate MWB’s vision and programme outcomes.

· Collaborate with passionate colleagues across MWB’s international network to identify funding priorities, shape supporter experiences, and maximise impact.

· Contribute strategically to MWB UK’s fundraising plans, spotting opportunities, and driving income growth.

This role blends hands‑on relationship management with strategic ownership.  This is ideal for someone who thrives on initiative, creativity, and wants to see their work translate into real, tangible change for vulnerable people.

About you

We’d love to hear from you if you have:

· Proven experience securing income from major donors and/or charitable trusts.

· Excellent relational skills with the ability to connect, inspire, and build trust.

· Strong written and verbal communication skills, including crafting persuasive proposals.

· A proactive, organised, detail‑driven approach with the ability to prioritise effectively.

· A genuine alignment with MWB’s Christian ethos and values.

If MWB’s vision is a cause that inspires you and the position fits with your skills, values and experience, then we would love to hear from you.

The position offers flexibility with a mix of home working and office based to be discussed. This is a full-time position, but we are open to hearing from candidates who can work a minimum of 4 days a week.

What we offer

· 30 days holiday per year

· Flexible working

· Employee Assistance Programme

· Pension scheme

· Opportunities to travel to projects in our field countries, as required

How to apply

Please send a covering letter of no more than 2 pages highlighting your reasons for applying and explaining your how your skills, experience and values align with the role.

Please see the Job Description below for more details.  If an informal conversation about the role would help, please call or email us.

We are actively interviewing as applications come in, so please apply now.

We are looking a skilled Insights Analyst to transform our fundraising and supporter data into clear, meaningful insights that guide fundraising strategy. You will lead the development of our reporting suite, collaborate with teams across the charity, and help embed strong evaluation practices.

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You will design dashboards, build KPIs, analyse trends, and support teams to make evidence-based decisions. This role is ideal for someone who enjoys combining technical expertise with partnership working and strategic thinking.

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Contract

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• £40,000 - £45,000 per annum plus benefits
• Full Time (35hrs per week)
• Fixed Term (18 months)
• Hybrid working with link to Ewell office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​
• We are passionate about flexible working, talk to us about your preferences 

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What You’ll Do

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• Build and maintain Power BI dashboards and KPIs
• Evaluate the performance and effectiveness of fundraising campaigns
• Analyse income trends and present insights to technical and non‑technical audiences
• Support teams to evaluate activities and embed data‑led decision‑making
• Work with stakeholders to understand insight needs and improve reporting processes

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What You’ll Bring

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• Strong Power BI skills (DAX, data modelling, Power Query)
• Knowledge of data modelling best practice
• Ability to turn complex data into clear, meaningful insights
• Experience with evaluation methods and KPIs, ideally in fundraising
• Excellent communication skills and attention to detail
• Ability to manage multiple priorities and document reporting processes
• Experience with fundraising CRMs (desirable)
• Strong SQL skills (desirable)
• Financial modelling or online performance evaluation experience (desirable)

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Full Job Description and Person Specification below​​

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

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We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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​Applications close: Monday 16 March 2026 at 09:00am

Interviews: w/c 23 March onwards

Role Overview:
The Talent Set is delighted to partner with a respected charity on a fantastic opportunity for an Individual Giving Manager. This crucial role involves devising and delivering strategies to grow supporter income, enhance engagement, and support the charity’s mission nationwide.

Key Responsibilities:

• Develop and implement a long-term individual giving strategy aligned with organisational objectives.
• Build and manage a diverse supporter portfolio through multi-channel fundraising campaigns and appeals.
• Use data and insights to assess campaign performance, optimise engagement, and demonstrate impact.
• Create compelling supporter journeys that foster loyalty and encourage ongoing support.
• Collaborate with marketing, communication, and retail teams to unify messaging and maximise campaign effectiveness.
• Provide tailored support for regional branches on fundraising activities.
• Monitor income streams, analyse outcomes, and set performance targets.
• Innovate in product development and engagement approaches to diversify income sources.

Person Specification:

• Proven experience in designing and managing individual giving programmes, including acquisition, stewardship, and growth.
• Successful track record of delivering fundraising income targets through strategic campaigns.
• Familiarity with multi-channel fundraising approaches, such as direct mail, digital, and social media.
• Strong analytical skills with the ability to interpret data and implement insights.
• Excellent communication, negotiation, and collaborative skills.
• Proactive, adaptable, and professional, able to handle pressures calmly.
• An empathetic attitude and enthusiasm for the charity’s mission.

What’s on Offer:

• Salary: circa £40,000
• Location: Hybrid – 3-4 days per-week on site in Surrey
• Contract: Permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Reporting to: Head of Communications & Individual Giving
Location: Hybrid, minimum 40% in office in Welwyn Garden City

Principal responsibilities and duties

Budget Management

• With the Head of Comms & Individual Giving, set annual budgets and programmes of activity, actively monitoring performance against these and adapting approach as necessary
• Plan, monitor and control expenditure as appropriate and manage income against set budget, KPIs; providing regular revised projections and narrative for the Senior Leadership Team and trustees as required
• Analyse individual giving performance, reporting as required and using the results to improve practice, including evaluation of cost effectiveness and sustainability

Communicating and building relationships

• Cultivate and steward meaningful relationships with individual donors to maintain their engagement and support and ensure a stable and growing donor base
• Create compelling fundraising materials and appeals targeted at individual donors
• Provide excellent donor stewardship through timely acknowledgement of gifts, personalised communication and recognition efforts.
• Develop and deliver a plan of regular communications for recurring givers and high-value donors
• Represent the charity at Willow or third-party events, to promote fundraising products and talk to potential supporters about ways they can get involved
• Manage relationships with suppliers, agencies and partners

Programme Development

• Conduct regular reviews of income streams and put recommendations into action
• Work with other members of the fundraising team to develop a successful stewardship programme across all supporter types
• Develop and execute strategies to solicit and secure donations from individual donors across various online and offline channels
• Promote and manage our in-memory products, enabling donors to remember their loved ones whilst supporting Willow
• Develop a regular giving programme, executing strategies to acquire, retain, and upgrade individual donors
• Grow our legacy programme and increase the number of people leaving a gift to Willow
• Develop our digital fundraising programme, bringing more supporters online

Data management

• Utilise the charity database (RE NXT) to track donor interactions, manage gift processing and generate reports for analysis and decision making
• Work with the Finance Team, Data & Insight Officer and Supporter Care Officer to ensure accurate data recording
• Use data to identify areas of prospective growth and build plans to deliver these
• Adopt a data-led fundraising approach, segmenting data and using supporter journeys to maintain engagement and speak to people about the right products for them
• Monitor donor attrition and implement measures to mitigate disengagement

Additional

• Build excellent working relationships with colleagues across the organisation, creating processes that support efficiencies and collaborative working
• Work with office volunteers to ensure administrative or support tasks are completed in a timely manner
• Keep up to date on developments and trends in fundraising and the charitable sector, and apply these learnings to improve our offering
• Keep up to date and comply with fundraising, GDPR and other relevant legislation,codes of practice and good standards
• Willingness to work flexibly with occasional work outside of core hours
• Undertake any other tasks as required in the interest of the charity

Person Specification

Experience

• Experience working in individual giving fundraising with an excellent working knowledge of donor recruitment, retention and development
• Experience of designing supporter journeys that engage, retain, and inspire donors
• Experience of preparing and managing annual plans and budgets
• Proven project management experience, including design, print and mailing processes
• Experience of working with a CRM system (we use RE NXT) and digital fundraising tools
• Experienced in using data and insight to inform decisions and optimise activity

Knowledge

• Knowledge of fundraising laws and regulations in relation to data protection and compliance
• Knowledge of the Fundraising Regulator and Institute of Fundraising Code of Practice

Skills

• Proven ability to write engaging copy and compelling fundraising asks for different audiences across varied communication channels
• Effective organisational skills and ability to manage time and prioritise work
• Ability to work quickly and accurately under pressure
• Analytical and able to adopt a data-led fundraising approach
• Excellent IT skills including use of a CRM database for both maintenance and interrogation purposes, including data segmentation and reporting

Personal qualities

• A pro-active, self-starter who is comfortable working alone but can also be a team player
• Motivated and target driven
• Personable with excellent ability to engage with supporters and stakeholders with diplomacy, discretion, tact and persuasiveness
• Ability to have a hands-on approach, adapting as necessary to carry out tasks

General

• Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City
• 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave
• Holiday purchase scheme
• Stakeholder pension with matching contributions up to 5%
• Occupational sick pay
• Life Assurance cover of 3 x salary
• Flexible working patterns where appropriate for the role
• Employee Assistance Programme
• Access to financial advice and employee discounts

Web Optimisation Manager

Permanent, Full time (35 hours per week). Hybrid working (minimum of 2 days per office in one of our UK offices)

Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, or Warrington

Salary: Cardiff, Edinburgh, and Warrington - £50,199 per year. London - £55,000 per year (inclusive of London allowance)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. 

Learn about our vision, mission and values

About the role

The Web Optimisation Manager plays an important role in improving the performance of Christian Aid’s website and digital platforms, helping ensure our digital experiences effectively attract, engage and inspire supporters to take action. With a strong focus on digital fundraising, you will use data and insight to understand how people interact with our website and identify opportunities to strengthen supporter journeys and increase engagement.

Working with analytics tools and behavioural insight platforms, you will explore how users navigate our website and help identify areas where we can improve the experience. You will plan and deliver A/B and multivariate tests to better understand what works for our audiences and support ongoing improvements to user experience and conversion.

You will develop our technical SEO approach, contributing to web audits, keyword analysis and site performance improvements that help ensure Christian Aid’s content is visible and accessible to the people who need it most.

Working closely with our Digital Development Team, you will contribute to improvements and new features that enhance supporter journeys and campaign performance. You will also collaborate with the Senior Digital Content Editor and colleagues across teams to ensure content aligns with SEO best practice and supports the organisation’s content plans.

As our web performance specialist, you will help translate website data into clear insights that colleagues can act on, using dashboards and reporting to support data-informed decision making and continuous improvement across the organisation.

About you

You are a digitally curious and analytical professional who enjoys improving online experiences. You have experience analysing user journeys and website performance, using tools such as GA4, Tag Manager and SEO platforms to understand how people interact with digital content. You are comfortable identifying friction in user journeys, developing practical recommendations to improve engagement and conversion, and working collaboratively with developers and content teams to implement improvements.

Experience with CRO testing, GA4, CMS platforms such as Drupal, and technical SEO will help you succeed in this role, alongside strong organisational skills and the ability to manage multiple priorities.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

About Us

Social Care in Action (SCA Care) provides high-quality Home Care, Live-in Care, Day Care, Extra Care, and Specialist Care services across Hampshire. Our mission is to empower people to live their best lives through compassionate, professional, and personalised support. Everything we do is rooted in our values. The Finance Manager will:

• Put people at the centre of financial decision-making
• Act with integrity, accountability and transparency
• Collaborate across teams to make a real difference
• Aim high, lead by example and drive continuous improvement

About the Role

This is critical role within the organisation, supporting essential services for people and communities. It is a senior operational finance role with responsibility for day-to-day financial management, robust controls, accurate reporting and compliance. You will work closely with the Payroll Manager, our Executive Management Team and Operational Managers  providing trusted financial insight that supports informed decision-making and service delivery.

You will also lead and develop our finance team, ensuring purchase ledger and sales ledger activities are accurate, efficient and well controlled.

About You

We are looking for someone who combines strong technical finance skills with a collaborative, people-centred approach.You will have strong technical finance skills and proven experience in a Finance Manager or Management Accountant role. 

You will also have:

• A professional accounting qualification (ACCA, CIMA, ACA or equivalent), or be willing to work towards one
• Strong financial reporting, analysis and control experience
• Experience preparing audit or statutory accounts
• Experience of implementing and embedding new financial systems
• Excellent attention to detail and high levels of accuracy
• Strong Excel skills and confidence working with financial systems
• The ability to communicate financial information clearly to non-finance colleagues
• The confidence to challenge, escalate risks and maintain high standards of governance

It would be an advantage if you also have

• Experience in health, social care or another regulated environment
• Experience working in the charity or not-for-profit sector

If this sounds like the role for you, please go to our website for more information. To apply you will need to submit a CV and cover letter, explaining in no more than two sides of A4 why you feel this is the right role for you and how you meet the person specification.

We look forward to hearing from you!

We’re looking for an inspiring Individual Giving Manager to shape the future of our donor experience and help drive vital income to fund hospice care for children and adults in Bedfordshire, Hertfordshire and Milton Keynes.

In this pivotal role, you’ll lead our individual giving programme, leading integrated fundraising campaigns, creating engaging supporter journeys and championing gold‑standard stewardship. You’ll innovate with digital fundraising, optimise donor retention and grow our successful lottery and appeals programmes.

Working closely with passionate colleagues across Fundraising, Marketing and Data, you’ll use insight, creativity and strategic thinking to bring fresh ideas to life and deliver meaningful results.

We have an exciting opportunity for a home-based IG Manager to join Add International, a passionate international grant making disability charity. The role offers a rare opportunity to use your individual giving skills to really shift the power, and ensure positive narratives and ethical fundraising communications.

The Charity

Add International are a grant making disability charity (c£2m income) that is a very flexible employer, offer home working, four day week, Monday to Thursday 30 hours per week.

The Role

Supported by the Director of External Engagement who has established a foundation of fundraising success, and communicating a power-shifting approach which donors are engaged with, for you to build upon.
You will line manage the Supporter Care Coordinator who is the first point of contact for donors, and manages the database and insights.
You will work closely alongside colleagues from the team based in the UK, Africa and Asia.
The charity are looking to grow the donor acquisition within this audience by trialling different approaches.
You will be responsible for optimising the stewardship of existing donors and working with the Supporter Care Coordinator.
Part of this role will also involve relationship management of some mid- high-value givers, promoting legacy giving and community fundraising, and provide accurate and insightful reports on income and the donor base.
In this exciting role you will have the opportunity to innovate, test and learn and influence the sector in doing things differently with individual giving!

The Candidate

This is a rare opportunity for someone who wants to combine their skills and experience in IG and public fundraising with a decolonial approach to fundraising. If you believe in ethical storytelling, challenging traditional narratives and innovating to cultivate and build a donor base who share our values, this could be the role for you.

You will ideally:

Have substantial experience in donor acquisition, donor communications and stewardship through public fundraising in the UK and delivering multi-channel fundraising appeals.
Thrive in building relationships with donors, activists, and colleagues.
Have experience running successful multi-channel public fundraising campaigns with a UK audience.
Are an expert in digital - marketing, communications and fundraising techniques.
Think strategically and know how to translate your ideas into action!

IMPORTANT NOTE

Please note this charity is interviewing on a rolling basis so please get in touch ASAP to find out more. Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.