786 Volunteer management jobs

The Philanthropy, Engagement and Partnerships (PEP) Manager - Regional Ambassadors and Direct Fundraising will advance UWC Atlantic College’s fundraising ambitions by championing an approach grounded in partnerships and volunteering. This role bridges strategic direct fundraising with volunteer network leadership to drive philanthropic growth, long-term engagement, and tangible support for our educational mission.

Acting as the primary staff partner for a well-supported cohort of volunteer Regional Ambassadors, the post holder is responsible for developing a clear Ambassador identification, engagement, and retention plan that fosters solid peer-to-peer connections aligned with institutional goals.

Additionally, the role is accountable for establishing program metrics and objective reporting, effectively identifying and transitioning appropriate prospects into major or transformational strategies with other fundraising colleagues, and achieving agreed personal portfolio activity and annual income objectives.

If you think this sounds like something you would love to do, we would like to hear from you!

Please go to our website to see the full job description, person specification and application form.

Please note that the only method of application we accept is a completed UWCA Application form - we do not accept CV’s.

Closing date for receipt of applications: Monday 21st September, 12pm

Interviews for this role will take place on Monday 28th September.

This specific role is not eligible for Visa Sponsorship or Accommodation

UWC Atlantic is committed to safeguarding and promoting the welfare of young people. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.

Registered Charity Number: 525761

About The Role

Kingston Bereavement Support (KBS) is the only bereavement service in Kingston Upon Thames. We are a registered provider to local GPs and an organisational member of the Childhood Bereavement Network. We are organisational members of British Association for Counselling and Psychotherapy, and we work in accordance with their Ethical Framework.

We are looking for a committed and passionate person who can work as part of small team to provide a professional, effective, and quality service, ensuring that equal opportunities are available for everyone.

The ideal candidate will be/have:

• Excellent leadership skills and be adept establishing and sustaining productive partnerships.
• Experience of managing experienced staff, including personal development and objective setting.
• Experience of managing, monitoring and evaluating service or organisation provision.
• Practical experience of operational functions, ideally including IT, finance and marketing.

We are seeking a proactive, forward-thinking, part-qualified or qualified accountant to lead the development of an efficient, AI-assisted finance function for the charity. Reporting directly to the CEO, you will be part of Home-Start Southwark and Lewisham's senior leadership team, in the only finance-focussed role within the team, taking ownership of the organisation's financial systems, reporting, and compliance — and critically, you will have the opportunity to strategically shape how finance operates over the next 6–12 months.

This is a growth opportunity for someone who has an interest and belief in our work supporting local families and combines strong technical finance skills with curiosity about technology, a willingness to challenge existing ways of working, and the confidence to work at Board level. You will implement cloud-based accounting with AI-enabled features, design meaningful management reporting, and ensure the charity is fully compliant with SORP 2026 and Charity Commission requirements — all while keeping the CEO's time focused on leading the organisation, not managing the books.

Why this role matters now

This is not a maintenance role. We are looking for someone who wants to build something — to design and embed a finance function that is fit for a growing charity. You will have the rare opportunity to shape the tools, processes, and reporting frameworks from the ground up, working directly with the CEO to make finance a strategic enabler rather than an administrative burden.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Training Manager to play a pivotal role in our Modern Slavery Innovations Team in London

Sounds great, what will I be doing?

As Training Manager, you will lead the development and delivery of CPD-accredited modern slavery training programmes for corporate partners, frontline professionals, businesses and public sector organisations. Working closely with the Modern Slavery Innovations Manager, Corporate Partnerships team and a Lived Experience Co-Facilitator, you will create impactful, survivor-informed training, guidance and resources that influence policy, strengthen organisational responses and generate sustainable income. This is an exciting opportunity for a confident trainer and relationship-builder to expand Hestia's training offer, develop new business opportunities, manage key stakeholder relationships and ensure survivor voices remain at the heart of everything we do. The role is part time, three days per week hybrid working with travel across London and the UK. 

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for an experienced and engaging training professional who is passionate about tackling modern slavery and creating meaningful change. The successful candidate will have a proven track record of designing and delivering high-quality training programmes, both in person and remotely, to diverse and large audiences, with the confidence to engage stakeholders at all levels. You will be skilled at translating complex research, policy and legislation into clear, practical guidance and recommendations, with a strong understanding of modern slavery legislation, including the National Referral Mechanism, Home Office frameworks, and wider compliance requirements. We are seeking someone with excellent project, customer and stakeholder management experience, including managing corporate partnerships, delivering contractual commitments, and meeting challenging timelines. Strong organisational, administrative and budgeting skills are essential. A qualification in Training Delivery and sales or business development experience would be highly advantageous. Most importantly, you will be a collaborative relationship-builder with exceptional communication skills, a high standard of written and spoken English, and a willingness to travel across the UK to deliver impactful training that helps organisations identify, prevent and respond to modern slavery.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

FUNDRAISING OFFICER

Are you a natural people person with a passion for building relationships and making things happen?

Do you enjoy bringing communities together, creating engaging events, and inspiring others to support a great cause?

• Organisation: Winchester Food & Basics Bank 
• Salary: Up to £32,500 FTE depending on experience 
• Hours: Part time 21.5 hours (3 days)
• Location: Winchester, hybrid working 

This is an exciting opportunity to join Winchester Food & Basics Bank in a newly created role where you'll help shape the charity's fundraising future. As the face of community fundraising, you'll raise the charity's profile across Winchester, develop local partnerships, and create events that engage supporters and generate vital income. 

We're looking for someone with energy, confidence and initiative. Attitude is just as important as experience. If you're a natural networker who enjoys meeting people and building connections, we'd love to hear from you.

What you'll do:

• Plan and deliver fundraising events
• Raise the charity's profile locally
• Build relationships with businesses and supporters
• Develop corporate partnerships and sponsorships
• Lead community fundraising campaigns
• Identify new funding opportunities
• Coordinate volunteers and supporters.

We'd love to hear from you if you:

• Have experience in events, fundraising, marketing or partnerships
• Are confident, outgoing and approachable
• Enjoy networking and relationship building
• Can work independently and bring fresh ideas
• Are organised and proactive
• Have strong local knowledge and community connections
• Are passionate about supporting people in need

Why join us?

• Shape a brand-new role
• Build meaningful partnerships across Winchester
• Enjoy variety, autonomy and creativity
• Become an ambassador for a valued local charity
• Make a visible difference in your community

If you're looking for a role where you can make your mark, grow community support and help transform lives, we'd love to hear from you.

If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, Senior Consultant via the Charisma Charity Recruitment website.

Closing date for applications: 30th September

Please note that applications will be reviewed as they are received, we therefore encourage early applications as we may progress candidates to interview before the application deadline. 

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Job Title: Fundraising Manager – Trusts and Statutory
Salary: £42,000 per annum (plus a 15% Inner London Weighting allowance of £6,300 if applicable)
Hours: Full Time, 37.5 hours per week, Monday to Friday 09:30 to 17:30
Contract Type: 6-month fixed term contract starting as soon as possible
Location: Hybrid – 2/3 days a week in one of our centres (London, Liverpool, Birmingham or Newcastle)
Reports to: Community Fundraising Manager

THE CHARITY
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London, Newcastle and Birmingham.

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 6,000 men who might otherwise have been unable to access the support they desperately need.

THE OPPORTUNITY
James’ Place has huge ambitions to grow to reach more men in suicidal crisis. We are seeking an experienced fundraising manager to join us on a Fixed Term Contract to cover a period of maternity leave.

Trusts and Statutory is a crucial, high-performing and mature income stream for James’ Place. In this Fixed Term Contract, the postholder will be care-taking as well as continuing to grow income. The organisation has invested in a new Executive Leadership Team to drive forward the development of our new strategy, so there is an opportunity for this postholder to contribute to this process.

The purpose of this role is to raise funds for James’ Place:

• taking overall responsibility for building the relationships with and securing income from Trusts and Statutory sources to realise our aim to deliver more life-saving support for men in suicidal crisis nationally.

The key internal relationships for this role are:

• Head of Fundraising and Communications
• Fundraising Manager, Philanthropy and Corporate
• Fundraising Manager, Community
• Philanthropy Lead
• Fundraising Executive
• Stewardship and Events Manager
• Chief Executive
• Executive Leadership Team

The key external relationships for this role are:

• Trustees
• Appeal Board members
• Funders
• Potential Funders

KEY RESPONSIBILITIES
80% Direct Fundraising Work

• Responsible for a portfolio of donors, volunteers and prospects and an annual fundraising target of c. £750,000 - £1,000,000 from trusts, foundations, and statutory sources.
• Build a network of donors and volunteer supporters and influencers across a range of audiences, maintaining and developing relationships, who can support your fundraising.
• Attend events and write major grant applications and other proposals.
• Support the Philanthropy Lead to maximise opportunities through the Appeal Board.
• Manage engagement and fundraising events to support the organisation’s fundraising ambitions.
• Build compelling cases for James’ Place projects to put to prospective and existing funders, ensuring accurate financial information is presented clearly.

20% Fundraising Administration

• Ensuring regulatory and best practice guidelines are understood and adhered to in all fundraising and public facing work.
• Work with colleagues in the London centre and across the organisation, to develop their experience and confidence in fundraising activities, ensuring they are fully briefed and supported at all times.
• Ensure all activities are of a high standard, meeting all relevant regulations and best practice guidelines.

Culture and Values

• Always represent James’ Place with respect, decorum, and confidence.
• Work with the team to build our understanding of men in suicidal crisis and how suicidal behaviour develops.
• Deputise for the Head of Fundraising and Communications and represent the charity as and when needed.
• Recognise the value of review and evaluation and contribute to the on-going development of James’ Place as a respected, effective, and sustainable charity.
• Undertake any other duties as required in pursuit of organisational success, based around delivery of the organisational business plan.

PERSON SPECIFICATION
Essential

• A good track record of fundraising in the charity sector, with proven results or equivalent relevant transferable experience.
• Experience of success in trusts and statutory fundraising and an excellent understanding of and experience of meeting the expectations of these funders.
• Excellent written and verbal communication skills, and the confidence to engage and build relationships with stakeholders and partners at the highest level.
• A keen eye for detail and ability to analyse complex data and research findings to extrapolate key messages to create compelling cases for support or to communicate the impact of interventions.
• The ability to present this complex information in the most appropriate format tailored to the specific audience.
• Practical and resilient.
• Able to communicate persuasively with passion and integrity.
• Constructive and collaborative attitude, able to problem solve.
• A team player, willing to work collaboratively, support others, and take on additional responsibilities when needed.
• An ability to work on difficult and sensitive issues, showing kindness, integrity, and being willing to seek and offer help as required.

Desirable

• Understanding of and interest in mental health / suicide prevention.

WE OFFER

• A 7% employer contributory pension scheme
• Family friendly policies
• Death in service insurance scheme
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period

APPLICATION PROCESS
How to Apply
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the three competency-based questions. We recommend for you to use the STAR (Situation, Task, Action, Result) method as a way of clearly and concisely outlining your skills, knowledge and experience.

Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.

Key Dates
This advert is open on a rolling recruitment basis, so early application is encouraged to avoid disappointment.

First-round interviews are expected to be held online on a rolling basis, starting from w/c 5th October.

Next Steps
There will be a two-stage interview process for this role.

If your application is shortlisted, we will contact you by email following the closing date to invite you to a first-round interview with up to three members of the James’ Place team.

If successful, you will be invited to a second-round interview with up to two members of the James’ Place team.

The interviews will be competency-based, giving you the opportunity to demonstrate your skills, knowledge, and experience in relation to the role requirements outlined in the person specification.

If your application is not shortlisted, we will contact you by email to let you know the outcome of your application. We encourage you to register for future job alerts here, so we can keep you informed about other opportunities at James’ Place that may be of interest to you.

Support
If you have any queries or experience challenges with the application process, please email [email protected].

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

REF-231032

We’re delighted to be recruiting a full-time Senior Programme Officer to join GoodWork in November 2026. You’ll be a senior member of our growing programmes team, working to manage the delivery of high-quality employability programmes.

GoodWork is a youth employment and social mobility charity, creating fairer opportunities for young people from lower socioeconomic backgrounds. Founded in 2022, we’re a fast-growing organisation with real impact and big ambitions to drive systemic change for the community we serve.

Key Info

• Full time, 37.5 hours per week.
• Starting in November 2026, with some flexibility depending on candidate notice periods.
• Salary: £35,880 with 4% employer pension contribution.
• Hybrid (London), 3 days a week in-person with the team at GoodWork HQ, Warren Street.
• 25 days holiday per year, plus Bank Holidays and additional leave during our annual Winter Break between Christmas and New Year.
• Appointment is subject to Enhanced DBS Check. GoodWork operates in line with safe recruitment practices and adherence to our Safeguarding Policy is essential.
• We are unable to sponsor visas; applicants must have the right to work in the UK.

About the role

We’re looking for a Senior Programme Officer to join our team, taking ownership of programme delivery while also building the systems and structures that help our programmes grow. You’ll join as a senior member of our programmes team, taking a leadership role across our programme design and delivery, as well as contributing to the strategic direction of our work with young people. You’ll report to our Programme Manager.

This role will involve:

Programme Management

• You’ll take ownership of end-to-end delivery across multiple programmes, managing recruitment, onboarding and logistics.
• You’ll independently scope, plan and deliver programmes, setting clear milestones and flagging early where timelines or expectations need to shift.
• You’ll recruit, onboard and manage volunteers, ensuring we deliver a great volunteer experience and maximising impact for our young people.
• You’ll work with our Programme Manager to scope and deliver strategic projects across the programmes team, using data, feedback and learning to improve our programmes over time and looking for opportunities to strengthen our systems, processes and quality.

Programme Delivery

• You’ll provide 1:1 support to young people, checking in on their progress and goals, and offering advice, support and accountability throughout their journey.
• You’ll design and deliver training for young people, alongside information sessions and training for our corporate partners and volunteers. This will include taking ownership of specific content areas, and supporting more junior team members to build confidence and consistency in facilitation.
• You’ll uphold a rigorous approach to safeguarding, making sure the welfare of the young people we support is prioritised throughout our work.

Stakeholder Engagement

• You’ll lead stakeholder engagement at all levels, from scheduling volunteering days with corporate partners, to checking in with employer partners on how young people are progressing in their roles.
• You’ll support youth engagement and outreach activity where needed.

Team Contribution and Leadership

• You’ll line manage up to two members of the programmes team, holding regular check-ins, providing feedback, and supporting their goal-setting, development and retention.
• You’ll develop others through mentorship, guidance and feedback, particularly in areas where you have stronger knowledge or experience.
• You’ll support hiring, onboarding and training as the team grows.
• You’ll help shape the organisation for the future, sharing feedback and ideas, and researching, proposing and testing new approaches that support team and organisational learning.

What we're looking for

We’re especially interested in candidates with demonstrable experience owning programme delivery and managing others, alongside strengths in areas like curriculum development, volunteer management, or monitoring and evaluation. You don’t need to have worked in youth employment or the charity sector before, but a commitment to our mission and good understanding of the barriers to work faced by young people from low-income backgrounds is essential.

This is an experienced hire role, and we’re looking for someone with solid professional experience, including some prior experience managing or mentoring others, who can apply sound judgement and hold real ownership in a fast-moving environment. You don’t need to have a degree.

Programme ownership and delivery.

• You have a track record of independently planning and delivering a programme or project end-to-end, setting your own milestones and adapting when timelines or expectations shift.
• You’re comfortable managing multiple priorities at once, and delivering to a high standard in a fast-paced environment.

Line management and development of others.

• You’ve supported someone else’s development directly - through formal line management or informal mentoring - holding check-ins, giving constructive feedback, and helping them grow.
• You’re someone others can turn to when they need guidance, particularly in areas where you have stronger knowledge or experience.

Strategic thinking and problem solving.

• You can think creatively, spot where a system, process or piece of delivery isn’t working, and take the initiative to improve it.
• You respond positively when things don’t go to plan, and can manage both the day-to-day detail and the bigger picture.

Communication and facilitation.

• You have excellent written and verbal communication skills, with good attention to detail.
• You’re confident facilitating workshops and delivering training yourself, and able to help less experienced colleagues build their own confidence in the room.

Relationship building.

• You’re comfortable building relationships with a wide range of people, including partners and volunteers, and representing the organisation in a warm and professional way.
• You’re able to build trusting relationships with young people. You approach others with empathy, warmth and good judgement.

Resilience and a growth mindset.

• You can operate well in uncertainty, learn as you go, and stay motivated through challenges. Adaptability and perseverance are crucial to the success of the young people on our programme, and it’s important that our team models these behaviours too.

We work with a diverse group of young people from underserved communities. We encourage applications from candidates from minoritised ethnic backgrounds, and those who have lived experience relevant to our programme - particularly non-graduates and those from lower socioeconomic backgrounds.

How we work 

We’re a small but fast-growing team. You’ll join our staff team (and office dog, Annie) working day-to-day in the business, but will also engage with young people, our funders and partners, our Board, and many of the amazing volunteers who help us deliver our programme.

We use Slack, Notion and Claude day-to-day to keep in touch and support our work across the team. Our team works together in-person at least three days a week at GoodWork HQ, our beautiful space on Warren Street in central London where we host events, deliver training and work with our community.

You’ll need to be able to attend occasional in-person events, including possible evening sessions for which time off in lieu will be given. You should also expect to attend regular in-person meetings with our London-based partners.

Life at GoodWork

Making GoodWork a great place to work is hugely important to us, and as a small charity we’re continuously working to improve our offer. For now, our team benefits from:

• Personal training budget to invest as you’d like, as well as access to more in-person and online training through our membership of London Youth and the Charity Learning Consortium
• Access to individual coaching to support professional development with qualified coaches, through our corporate partners
• Quarterly official team socials and ad hoc team social activities, recent highlights have included a team Iftar, pottery painting, a Monopoly Deal and Pizza Night and team crafting lunchtime
• Access to our Employee Assistance Programme with Health Assured
• Enhanced Maternity and Shared Parental Leave, after a year’s service
• A dog-friendly office 🐶
• The option to work up to two weeks a year ‘super remote’ (from anywhere)
• A values and mission driven team (find out more about our values on our website) and the opportunity to be part of shaping a rapidly growing organisation

Application process

1. Apply by 9am on Monday 21 September 2026. You’ll need to submit a CV of no more than two pages and answer the following questions* in no more than 1,700 characters (about 250 words) each.
   1. Why are you a good fit for this role? Please tell us about your relevant personal and/or professional experience.
   2. Why do you want to work for GoodWork?

2. Shortlisted candidates will be invited to a 40 minute online interview with Zoë, Programme Manager, and Sajni, Partnerships and Development Manager, between 28-29 September.

3. The final stage will involve a task and in-person interview with Felicity, CEO, and Zoë at our offices on 12 October. If you get to this stage, you’ll be reimbursed for your time.

4. An offer will be made subject to referencing and satisfactory completion of an Enhanced DBS check. The successful candidate will start as soon as possible - ideally in mid-November - dependent on any notice periods in their existing role.

If you require adjustments to this process, please let us know by emailing us as soon as possible.

*Please note: answers that have obviously been AI generated, with little personalisation to relevant skills, experience and motivations, will be immediately screened out. You’re welcome to use AI to support your application, but we want to hear your answers in your voice.

Help us make a bigger difference to families

Home-Start Barnet, Brent & Harrow supports families with young children through challenging times. We are looking for an experienced and organised Finance & Business Manager to ensure our charity’s finances and core business functions run smoothly.

This is a varied, hands-on role within a friendly and committed team. You will lead our day-to-day financial management while overseeing governance administration, HR processes, contracts and organisational systems.

What you’ll do

You will:

• Produce management accounts, budgets, forecasts and financial reports.
• Monitor income, expenditure and cash flow.
• Oversee QuickBooks and the work of our Finance Administrator.
• Provide financial information for funders, the CEO and Trustees.
• Coordinate governance, compliance and risk-management processes.
• Oversee routine HR administration and work with our external HR advisers.
• Manage key suppliers, contracts, insurance and IT support.
• Line manage the Finance Administrator and work closely with the Office Administrator.
• Improve systems and help the charity work more efficiently.

About you

You will have:

• Strong charity finance or business-management experience.
• Practical experience of using QuickBooks and producing management reports.
• A relevant finance qualification, such as AAT Level 3 or 4, or equivalent practical experience.
• A good understanding of budgets, financial controls and reconciliations.
• Experience of governance, HR administration, contracts or office systems.
• Experience of supervising or managing staff.
• Excellent organisation, accuracy and attention to detail.
• The confidence to take ownership, work independently and communicate clearly.

You will be practical, approachable and comfortable working across different areas in a small charity. You will enjoy improving systems, solving problems and helping colleagues do their jobs effectively.

The role is office based and requires someone who can stay focussed and productive, working around a busy team

Job Title: Supporter Experience Officer - VAC173

Working Hours: 37.5 hours per week (flexible working by agreement). It is expected that work will sometimes be required outside normal working hours. However, time off in lieu is offered in accordance with the policies and procedures.

Salary: Circa £30,000 per annum

Contract: Fixed Term 12 Months (Maternity Cover)

Deadline: Wednesday 30th September 2026

Interviews to take place: CV's will be considered as they are received. Shortlisted applicants will be contacted by telephone in the first instance.

Location: Leeds Hospitals Charity offices with occasional opportunity to work from home.

Please include a cover letter or short supporting statement explaining why you're interested in joining Leeds Hospitals Charity and how your skills, experience and values make you a great fit for the role.

Who are Leeds Hospitals Charity?

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing. We bring together thousands of donors to make a meaningful difference for patients across Yorkshire, funding life-saving equipment, treatments, rare disease research and vital comforts where they are needed most.

Why This Role?

The Supporter Experience Officer plays a key role in delivering an outstanding, person-centered experience for supporters, patients, volunteers and staff. As a first point of contact, the postholder will provide excellent supporter care through the management of enquiries, donations, supporter communications and stewardship activities.

Your role will support the delivery and continuous improvement of supporter journeys, helping to ensure supporters receive timely, relevant and engaging communications that build loyalty, strengthen relationships and encourage long-term support. The Supporter Experience Officer will also provide volunteer co-ordination and operational support, contributing to an efficient, responsive and supporter focused fundraising team.

What We’re Looking For

• Experience delivering excellent customer service, supporter care or stakeholder engagement within a charity, healthcare, public sector or commercial environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships with supporters, volunteers, patients, colleagues and other stakeholders.
• Experience managing enquiries and communications across multiple channels, including telephone, email and digital platforms.
• Excellent organisational and administrative skills, including record management, donation processing and maintaining accurate documentation.
• Experience using CRM databases and Microsoft Office applications for data management, reporting and supporter administration.
• Strong attention to detail, with a commitment to maintaining high standards of data quality, accuracy, confidentiality and GDPR compliance.

Key Responsibilities:

• Act as a first point of contact for supporters, responding to enquiries professionally and providing an outstanding supporter experience across all communication channels.
• Manage supporter records and administrative processes, including donation processing, Gift Aid administration, data management, reporting and supporter stewardship, ensuring accuracy, compliance and timely donor thanking.
• Build and maintain positive relationships with supporters, patients, volunteers and Leeds Teaching Hospitals NHS Trust staff, strengthening engagement, loyalty and connection to the charity’s impact.
• Lead the development and continuous improvement of supporter journeys, using feedback and insight to enhance satisfaction, retention and improve fundraising outcomes.
• Co-ordinate volunteer recruitment, induction, training, support and task allocation, ensuring volunteers have a positive and rewarding experience while maximising their contribution.

Full Job Description can be found on our website.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Annual pay review

· Birthday Day (Paid day off on your Birthday)

· Additional holidays based on length of service

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Pension scheme- 5% employer contribution

· Health & Wellbeing support including:

o access to Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· NHS Blue Light Card and Discounts

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Leeds Hospitals Charity is committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our recruitment practices support this by ensuring all employment positions are subject to a fair, and robust recruitment process, relevant to the role. This may include interviews, assessments, pre‑employment checks, including DBS checks, references, and an appropriate probationary period.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity.

 Project Manager 

JOB DESCRIPTION

Salary

£39,152 - £39,862 (NJC SCP 28-29, pro-rated for part time). Pay rise pending.

(actual salary, £31,320 - £31,890 pe

Hours

30 hours per week, with potential to increase in line with the needs of the organisation.

Location

BYH, Stapleford, Nottinghamshire

Responsible to

Chair of the Board of Trustees

About Broxtowe Youth Homelessness

Broxtowe Youth Homelessness (BYH) is a small, well-established charity supporting young people aged 16–25 who are homeless or at risk of homelessness across Nottinghamshire and Derbyshire. Our practical, person-centred approach helps young people move towards greater stability, independence and opportunity.

With four years of funding secured from The National Lottery Community Fund, BYH is entering an exciting period of development, including a rebrand and transition to an incorporated charity. Our new Director will play a key role in leading us through this change, strengthening partnerships, developing new opportunities and helping shape the future of a small charity with real potential to grow its impact.

Strategic Leadership and Organisational Development

• Provide effective leadership and direction for BYH, working closely with the Board of Trustees to develop and deliver its vision, strategy and development plans.
• Identify opportunities for the charity to grow its impact, develop new services and respond to emerging local need.
• Ensure BYH remains a responsive, sustainable and well-managed organisation.
• Support the Board of Trustees with clear, timely information and advice to enable effective decision-making.

People and Culture

• Lead, motivate and develop a committed staff and volunteer team.
• Foster a positive, inclusive and supportive culture in which people feel valued and able to do their best work.
• Manage recruitment, induction, supervision, appraisals and professional development.
• Ensure staffing and resources are effectively deployed to meet organisational priorities.

Service Quality and Safeguarding

• Oversee the effective delivery and development of BYH's services, ensuring they are high quality, accessible, responsive and person-centred.
• Ensure the voice, experience and needs of young people inform service development and improvement.
• Lead on quality assurance, monitoring and evaluation, using evidence, outcomes and feedback to demonstrate impact and improve services.
• Act as the Designated Safeguarding Lead, ensuring robust safeguarding practice, policies and procedures are effectively implemented across the organisation.

Finance, Funding and Sustainability

• Work with the Finance Officer, Treasurer and Board of Trustees to maintain strong financial management and effective financial controls.
• Contribute to organisational budgeting, financial planning and long-term sustainability.
• Lead on identifying and pursuing appropriate funding opportunities, including grants, partnerships and commissioned services.
• Develop high-quality funding applications and ensure successful projects are effectively managed and reported.

Partnerships, Influence and Profile

• Develop and strengthen effective multi-agency partnerships with statutory, voluntary and community sector organisations.
• Act as an ambassador of BYH at local, regional and national meetings, networks and forums.
• Chair and coordinate the South Nottinghamshire Interagency Forum.
• Raise the profile of BYH and promote its work, achievements and impact.

Governance, Compliance and Risk

• Work collaboratively with the Board of Trustees to ensure effective governance, risk management and accountability.
• Ensure BYH's policies, procedures and practices are regularly reviewed and comply with relevant legislation and good practice.
• Maintain BYH's status as a recognised AIM Qualifications Centre.
• Ensure appropriate health, safety and regulatory arrangements are in place across the organisation.

Equality, Diversity and Inclusion

• Champion equality, diversity and inclusion across BYH.
• Ensure our services and working environment are welcoming, accessible and respectful to all.
• Promote a culture that recognises the dignity, strengths and potential of every young person.

For full details of the role and responsibilities, please refer to the attached Job Description.

       

The Somerset Coastal Place Partnership is a long-term, community-led investment focused on improving health, wellbeing and reducing inequalities across Somerset’s coastal communities, from Porlock to Burnham-on-Sea, including Bridgwater.

Led by Somerset Activity & Sport Partnership (SASP) and funded through Sport England’s Place Expansion programme, the partnership brings together organisations from health, local government, education, the voluntary sector and local communities to create the conditions that enable people to lead more active, healthier lives.

Spark Somerset is supporting this initiative by working with Locally Trusted Organisations (LTOs) – groups with shared values that are deeply embedded and trusted within their communities – ensuring that place-based activity is deeply rooted in lived experience, and responsive to the priorities of each coastal community.

We are looking for a Locally Trusted Organisations Manager to operationally manage the work with LTOs across the Partnership, and act as the connector between community voice, local action and system partners. The Manager will ensure that system change is real, relational, and sustainable beyond programme funding.

The successful candidate will bring significant experience of working in place-based, community-led or systems-change programmes, as well as building and maintaining trusted relationships with diverse communities. They will be passionate about the role of physical activity and movement in improving health and wellbeing, and be able to bridge community experience and system-level thinking.

In return, we offer flexible and remote working options, a free Employee Assistance Programme, and up to 7.5 hours of volunteering leave per year.

For more information about this role, including how you can apply, please visit our website.

Context of role:

The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers
while ensuring effective monitoring, reporting and continuous improvement. The role involves regular travel within Wessex

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

The Youth Adventure Trust is a youth development charity working with vulnerable young people aged 11 to 16 years old from Somerset, Wiltshire and Swindon. Our outdoor activity based YAT Adventure Programme enables young people to challenge themselves, experience success, learn to go beyond their own expectations and grow in confidence. Through a series of residential camps and day activities they are able to build resilience, self esteem and develop social and life skills. The YAT Resilience Programme works to the same outcomes through a year long programme of monthly activities, home-based challenges and reflective practice. Our Mentoring Programme works with those young people in need of some additional individualised support at the end of our other programmes. The Trust’s Bursary Programme is open to all those young people who have completed an initial programme, in order to assist their next steps into further activities. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part. 

The Role

We are looking for an experienced, dynamic and motivated Programme Manager to support, deliver and manage our outdoor based development programmes. 

Responsibilities will include:

• Acting as the key point of contact to organise, deliver and oversee the programme to a group of young people, including managing and supporting activity days and residential adventures throughout the year.

• Recruiting young people to the programme, working in collaboration with our referral partners including schools and other organisations, ensuring all involved have an excellent understanding, relationship and experience with the Youth Adventure Trust.

• Working in partnership with the young people’s families to promote full attendance, effective participation and ensure they have all the information they require. 

• Carrying out direct work with young people to help support their needs and fulfil the Youth Adventure Trust’s aims.

• Providing ongoing feedback to young people, parents, carers and schools.

• Supporting the effective monitoring of the programme and measurement of young people’s developmental outcomes.

• Working with the Mentoring Managers to select and support young people moving on to the Mentoring Programme, and promote take up of the Bursary Programme. 

• Ensuring the highest standards of support, safety and safeguarding across the programme and all aspects of the Youth Adventure Trust’s work.

• Completing the day-to-day administration and management of the programme. This will include maintaining a database, producing written communications and reports, information leaflets, website updates, budget monitoring, booking and negotiating with providers, and an array of detailed record keeping.

• Contributing to organisational planning and development, including supporting the development of further opportunities for young people. 

• Supporting the fundraising team through providing feedback, reports or event support.

You will also;

• Be involved in sector networking and awareness raising on behalf of the Trust.

• Act as an ambassador for the Youth Adventure Trust at all times.

The post is subject to a six months’ probationary period.

The Candidate

To be up to the challenge you’ll need an excellent understanding and a proven track record of relevant experience working with vulnerable young people. You’ll need demonstrable skills at building effective relationships with young people, parents/carers and professional organisations. You’ll need strong influencing and motivational skills; the capacity to get the best out of people and confidently deal with issues and challenges. You’ll be an excellent communicator, planner and problem solver, a strong team player and an exemplary role model. 

We need someone with:- 

• Commitment to safeguarding and dedication to promoting the welfare of young people.

• Relevant experience of managing young people, preferably in activity based and outdoor environments, as well as away from this.

• Experience in working in partnership with other professional organisations and parents/carers.

• Strong leadership and team skills to motivate, support and work alongside a team of volunteers, activity instructors and logistics staff. 

• Self-motivation with the ability to work on their own initiative to plan and manage their workload.

• Strong IT skills including experience of MS Office, web based platforms and databases.

• Excellent administrative skills and a methodical and thorough approach.

• The ability to perform well and problem solve in high-stress and changing situations. Ability to be flexible and dynamic in approach.

• Excellent communication and interpersonal skills.

• A positive attitude, high energy and enthusiasm for the work of the Youth Adventure Trust; an understanding of the positive impact outdoor adventure can have on vulnerable young people, and a desire to help inspire young lives.

In addition:-

• The ability to work flexible hours, evenings and weekends as required is essential - the role includes attending occasional trips staying away from home, and monthly weekend days working on activities. If you are looking for a predictable 9-5 work environment, this won’t be the right fit.

• The role is home-based, located in or with close proximity to Wiltshire and Somerset

• A full current driving licence and access to your own vehicle is required.

Safer Recruitment

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. 

Please be advised;

• a satisfactory Enhanced DBS Disclosure with Children’s Barred List will be required for this post;

• we will seek references on shortlisted candidates before interview, and may approach previous employers for information to verify particular experience or qualifications;

• if the applicant is shortlisted, any relevant issues arising from his or her references or application will be taken up at interview; 

• in accordance with due diligence checks, online searches may be conducted as part of the selection process on shortlisted candidates;

• if the applicant is currently working with children, on either a paid or voluntary basis, his or her current employer will be asked about disciplinary offences relating to children, including any in which the penalty is “time expired” (e.g. where a warning could no longer be taken into account in any new disciplinary hearing), and whether the applicant has been the subject of any child protection concerns, and if so, the outcome of any enquiry or disciplinary procedure. If the applicant is not currently working with children but has done so in the past, then contact will be made with that employer who will be asked about these issues; and 

• applicants should note that providing false information is an offence and could result in the application being rejected, or dismissal if the applicant has been selected, and possible referral to the police.

Please review our Safeguarding Policy available on our website.

How to Apply

Please complete the Application Form which includes the opportunity to outline why you think you are suitable for this role, making specific reference to the Role and Candidate Specifications above.

The Application Form should be returned to:

Abigail Hinds, Operations Coordinator 

Applications Closing Date: Friday 9th October at 9am

Shortlisted candidates will be notified by 5pm on Friday 9th October

Interview Date: Thursday 15th October, Frome, Somerset

A second interview will be held for selected candidates on Tuesday 27th October in the Wiltshire area. 

The Youth Adventure Trust sincerely thanks all those who apply, however only those considered for an interview will be contacted.

As Innovation Strategy Manager you will lead in helping Battersea learn, experiment and develop new solutions to drive forward our strategic priorities, keeping us relevant, future-focused and generating ever greater impact.

All work is delivered through creativity, collaboration within and outside of Battersea and a deep understanding of our target audiences, balancing ambition and pragmatism.

Why the role exists:

This is a rare opportunity to lead in helping Battersea learn, experiment and develop new solutions to positively impact the lives of cats, dogs, and their owners for years to come. You’ll bring strong strategic thinking, innovation expertise, service design, and leadership skills to an environment focused on meaningful social impact, working alongside a team of smart, compassionate, and experienced colleagues.

This role focuses on broad, organisation-wide innovation - spanning our services, operations, supporter offering, and income generation - with a clear focus on delivering outcomes for animals and the people who care for them. It is not a specialist digital or fundraising role; instead, it centres on identifying the right problems and shaping effective responses. While some initiatives will involve digital elements (and an understanding of this is useful), delivery is carried out by specialist teams both in-house and externally.

Success in this role means identifying high-impact opportunities, aligning stakeholders around them, and ensuring they are taken forward effectively - supporting pilots and implementation where appropriate.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience. 

Closing date: 22nd September 2026

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):
First Round (online): 30th September & 1st October 2026
Second Round (in-person): To be confirmed

For more information about the role, please download our Recruitment pack.