This is a fantastic opportunity to join a purpose-led national charity as their Supporter Care Coordinator, supporting a vital Individual Giving programme at the heart of fundraising and supporter engagement.
This role would suit someone who enjoys building warm relationships, delivering excellent supporter care, and keeping things running smoothly behind the scenes, all while knowing their work truly makes a difference.
If you have previous experience in supporter care, fundraising administration, income processing or CRM systems - particularly within a membership, charity or non-profit setting, this could be the role for you!
Role: Supporter Care Coordinator
Organisation Type: Charity
Salary/Rate: £14.36 per hour
Working Arrangements: Full-time (37.5 hours per week)
Location: London (Hammersmith office-based)
Employment Type: Temporary position
Duration: 3 months
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
The Role:
As the Supporter Care Coordinator, you’ll play a central part in delivering outstanding supporter care and supporting Individual Giving activity, ensuring supporters feel valued, heard and appreciated at every touchpoint.
You’ll be the friendly first point of contact for supporters and will ensure donations are handled accurately and efficiently, acknowledgements are sent promptly, and CRM records are kept up to date. You’ll also support the delivery of fundraising appeals and collaborate across teams to improve processes and engagement.
Your responsibilities will include:
- Managing the appeals donation process, including opening post, batching cheques, recording donations on CRM, banking and acknowledgements
- Acting as the first point of contact for supporter enquiries via phone, email and post, responding in a warm, friendly and professional manner
- Supporting Individual Giving activities, including drafting copy, proofreading artwork, checking data and contributing to digital fundraising
- Leading on the thanking process, including drafting content and setting up mail merges for appeal thank-you letters
- Working closely with colleagues across the organisation during key fundraising periods
- Liaising with suppliers and managing equipment used for in-house donation processing
- Supporting ad hoc projects such as due diligence tasks, legacy and in-mem acknowledgements, and data reporting
- Being flexible to support fundraising events (e.g. London Marathon)
You’ll be someone who genuinely enjoys engaging with supporters and understands the importance of excellent customer service in fundraising. You’ll be organised, proactive and comfortable managing multiple tasks with accuracy and care.
You’ll bring:
- Experience using CRM and income processing systems within a charity environment
- Strong written and verbal communication skills
- The ability to work independently while thriving as part of a small, collaborative team
- A commitment to continuous learning and personal development
- A genuine belief in the mission, values and impact of the organisation
Be part of a national charity making a real difference to children’s lives
Join a supportive, values-led organisation with a strong, inclusive culture
Play a key role in shaping supporter experience and engagement
Interested?
CVs are being reviewed on a rolling basis - early applications are encouraged. Apply now to be part of a charity that truly puts supporters at the heart of everything.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Goods For Good is seeking an inspiring Chief Executive Officer to lead the charity through its next chapter of growth, impact and sustainable change.
This is a rare opportunity to take the helm of a well-established, values-driven organisation at a pivotal moment in its journey, building on strong foundations to support people in need while reducing waste at scale.
After more than a decade of transformational leadership from our Founder and CEO, Goods For Good is entering a planned period of transition. We are now looking for a CEO who can provide confident strategic and operational leadership, strengthen partnerships, and guide the organisation through its next phase of development.
Founded in 2014, Goods For Good redistributes surplus, overstock and quality-seconds goods from businesses to vulnerable communities in the UK and overseas. Our unique model sits at the intersection of humanitarian aid and environmental responsibility, ensuring usable goods reach people who need them most rather than going to landfill.
Working with hundreds of corporate partners and a growing network of charity partners, we have delivered essential items to millions of people and prevented over 50,000 tonnes of goods from going to waste. Our work is practical, collaborative and impact-driven, rooted in dignity, sustainability and compassion.
As CEO, you will work closely with the Chair and Board of Trustees to shape strategy, grow income and partnerships, and ensure operational excellence across our UK and international work. You will act as Goods For Good’s lead ambassador, inspiring confidence among funders, partners and stakeholders, while empowering a committed team and volunteer network to deliver our mission.
This role will suit an experienced, values-led leader with a strong track record in partnership building, income generation and organisational growth, who is motivated by the opportunity to lead a charity that delivers tangible impact for people and planet.
Interested candidates should submit an up-to-date CV and cover letter, outlining their motivation for the role and how their experience aligns with Goods For Good’s mission and future goals. Applicants should include examples of their approach to fundraising, leadership and how they have transformed or scaled charities, to deliver greater impact.
We redirect quality surplus essentials to people in crisis in the UK and globally, tackling waste and delivering dignity and hope.
The client requests no contact from agencies or media sales.
Who we are
For nearly 90 years, Yateley Industries has supported disabled adults to live, work, learn and play as part of an inclusive community.
Yateley is founded on the principle that disabled people should enjoy the same opportunities as everyone else. We have created a unique ‘village within a village’ environment where people can live independently, gain meaningful employment, learn new skills and connect with their community.
Today, we employ 58 disabled adults in paid supported work, provide safe and affordable accommodation and run a growing range of community and employability programmes.
Our impact is significant. Independent analysis shows that our model generates £5 in social value for every £1 invested in us.
Our next chapter
We are at a critical moment in our development. With demand rising, a 47-unit supported housing estate ready for redevelopment, new commercial opportunities emerging in our factory and increased national interest in supported employment, we are ready to accelerate our plans for growth.
To deliver this, we are appointing a Deputy CEO for Operations and Enterprise to provide strategic operational leadership and drive commercial growth across the organisation. This new role has been created to strengthen our senior team, improve our operational resilience and enable our CEO to focus on external influence, partnerships and national advocacy.
Why this role matters
Supported employment changes lives. National policy is shifting, employers are calling for inclusive recruitment pipelines, and our model provides a return on investment and makes a difference. With a 90-year heritage, a waiting list of people who want to work with us and growing national visibility, this is a rare opportunity to play a central role in transforming a charity with extraordinary potential.
Leading operations, income and enterprise
This is a significant role for us, and you will:
- Lead four major workstreams: intensive housing management, factory commercialisation, tendering and employability and community hub income growth
- Strengthen operational systems, quality assurance, safeguarding, governance and performance monitoring
- Build commercial and social enterprise capability, setting clear targets, developing pricing models and securing new contracts
- Lead the housing transformation programme, including the Intensive Housing Management application, estate planning and recruitment of housing and maintenance posts
- Provide a clear and motivating presence for frontline staff, disabled employees and programme participants
Your aptitude, values and aspiration for your own growth are what we are primarily focused on. We do not expect you to be an expert in every area on day one. You will be empowered to develop and grow, and will have access to specialist support, particularly on housing and tendering.
What matters most is your commitment to supporting disabled people, your willingness to learn how to lead in new areas and your desire to ensure that Yateley can grow and help even more disabled people thrive.
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We provide high-quality accommodation, meaningful employment, training and enriching opportunities for disabled and neurodivergent adults.



The client requests no contact from agencies or media sales.