Jobs

Location: Kensington
Contract: Temporary, ad hoc
Hours: 09:30 to 17:30 on required days in May and June 
Salary: £15.64 per hour + holiday

Prospectus is delighted to be supporting our client in their search for a temporary Receptionist. This role supports a professional body who are in need to front of house support to cover vacancies and leave on set dates throughout May and June.

The required days are 5th May, 6th May, 15th June, 16th June, and 17th June. Please only apply if you are able to commit to all dates. There will also be opportunities to take access other roles through Prospectus at different organisations outside of these dates.

Responsibilities:

• Managing reception throughout opening hours, ensuring a warm welcome and support for visitor enquiries and requests
• Ensuring security procedures are followed, including issuing staff badges and encouraging their use
• Keeping both the internal and external reception area tidy and presentable at all times
• Supporting internal and external events, including stocking marketing materials and logging updates on the event database
• Booking and taking payments for meeting rooms, and for car park spaces
• Promptly answering general calls and providing support as necessary
• Leading on health and safety, including fire and first aid, including by providing safety inductions and ensuring supplies are stocked
• Arranging postal communications and liaising with couriers in a timely manager

Requirements:

• Recent experience in a similar role, ideally within the not-for-profit sector
• Excellent written and verbal communication ability, with unparalleled interpersonal skills
• Confidence using digital tools, including databases and Microsoft products
• Strong ability to work proactively and independently, but also dynamically in a team when needed
• High levels of organisation and attention to detail

Applications will be reviewed on a rolling basis so please apply ASAP by submitting your CV in Word format. 

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please reach out to us.

Prospectus is delighted to be working with our client in their search for a part-time Head of Finance (2 to 3 days per week). The organisation is an innovative and entrepreneurial women’s health focused foundation creating bold awareness campaigns, industry leading fundraising events, and shattering the silence surrounding gynaecological cancers. 

What began as a grant-awarding charity raising funds for critical research has evolved. While continuing to support vital research, the foundation is expanding its focus towards prevention, education and awareness, championing earlier diagnosis and influencing systemic change across the women’s health landscape.

As its ambition and activity continue to grow, the foundation is strengthening its internal finance capacity to support increasing operational complexity and ensure robust financial management underpins its impact.

The Head of Finance is responsible for all aspects of the charity’s financial operations, including daily accounting activities, management reporting, compliance, and governance. Supporting the organisation’s ambitious plans to create greater impact, the role will also work closely with the CEO and leadership team in building the organisations capacity, and firm charity governance to enable growth.

The successful candidate will be a fully qualified and experienced accountant as day-to-day financial management is a given. As a key player in the Foundation’s growth, you will also embody the values of the organisation, inspire others and actively build strong frameworks within finance, and also for other operational areas if required. This role would be ideal for someone who has been involved in the building and growth of a charity, bringing strong charity governance in equal measure with passion and innovation.

To discuss this role further, in the first instance, please apply with your CV and a covering letter to showcase your relevant experience. CV’s will be reviewed on a rolling basis, and as such, we would recommend that you apply early.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.

Prospectus are pleased to be supporting our client in their search for a Senior Partnerships Officer.

The organisation is the national charity working to end domestic abuse against women and children. They have been at the forefront of shaping and coordinating responses to domestic violence and abuse through practice for almost 50 years. They empower survivors by keeping their voices at the heart of the charity’s work, working with and for women and children by listening to them and responding to their needs.

This is a full-time, permanent role, with flexible working arrangements with a salary of £34,200 per year (plus Inner London Weighting of £3,483.94, if eligible). This is a hybrid role and the postholder will be expected to work from their offices in either Bristol or London 1-2 days a week.   

The Senior Partnerships Officer will work closely with the Partnership's & Development Manager and Head of Fundraising to continually develop and maintain strategy for maximising income from corporate supporters. You will have personal responsibility for a portfolio of prospective and existing corporate supporters to solicit large donations, apply for funding and ensure meaningful partnerships are created.

They are looking for someone with proven experience of creating meaningful multi-year partnerships, securing sizeable donations. You will also have demonstrable experience of meeting/exceeding targets set.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Ariha Semontee at Prospectus.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. Please in the first instance share an up-to-date CV with us and should your experience be suitable, we will look to arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to finalise your formal application. We are looking forward to connecting with you soon.

Our client is a charity that believes education is the most powerful tool to help a child fulfil their potential. Fundraising is instrumental in delivering that belief and the growth of fundraising income will be down to the new Director of Fundraising and their team to reach ambitious strategic objectives.

The organisation trains teachers to work in the schools that need the most, equipping school leaders with evidence-led training as well as plugging education leaders into supportive professional networks.

Offered on an initial 18 month contract, the Director of Fundraising will be responsible for the leadership of the Fundraising Department, its twelve strong team of fundraisers, and setting strategy to grow the supporter relationship portfolio across corporate partners, philanthropy, and trusts and foundations. The team specifically see growth in corporate partnerships and the Director of Fundraising will represent the organisation to inspiring stakeholders and build support for the charity.

To ideally start no later than May 2026, the selected candidate will have experience of leading fundraising departments at a strategic senior level and will be an expert in managing high-value fundraising cycles; from prospecting, developing proposals and securing funding at the six and seven figure level. You will be an inspiring leader comfortable with change and will enjoy hands-on fundraising yourself too.

The organisation have office locations across the UK, so this position can be based flexibly in the UK. There will be regular travel to London required for executive team meetings and donor meetings.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta or Ryan Burdock at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. For a confidential discussion about the position, please contact Rhiannon or Ryan at your earliest convenience.
 
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

RCOG Events is entering an exciting phase of growth, expanding its education portfolio to deliver innovative, accessible, and high-quality learning opportunities for the global women’s health community. Aligned with our strategic ambitions, we are evolving our courses, skills-based workshops, and webinars to ensure they meet the needs of healthcare professionals worldwide.

To support this growth, we are seeking a Course Executive to deliver and support administration of our repeatable courses and workshops with operational excellence. This is a pivotal role, providing the opportunity to ensure every course runs smoothly, delegates and faculty are supported, and RCOG’s standards of quality and professionalism are upheld.

You will combine operational expertise with strong organisational and communication skills, overseeing the end-to-end administration and delivery of courses, coordinating faculty and delegates, and supporting new or redeveloped courses from pilot through to repeatable delivery. Working closely with the Head of Course Development and Delivery, internal teams, and external faculty, you will ensure courses are delivered efficiently, financially sustainable, and provide a seamless learning experience.

Collaborating with stakeholders, faculty, and colleagues, you will act as a key operational contact for all aspects of course delivery, driving consistency, quality, and engagement while supporting the College’s mission to improve healthcare for women and girls worldwide.

Key Responsibilities:

• Deliver the end-to-end administration and logistics of repeatable courses and workshops, ensuring a smooth experience for delegates and faculty.

• Support the development and pilot of new or redeveloped courses, providing operational expertise and guidance.

• Coordinate faculty participation, including invitations, travel arrangements, and expenses.

• Manage course systems and data (registrations, CRM, online platforms) accurately and efficiently.

• Monitor course budgets and ensure operational decisions support financial sustainability.

• Liaise with internal teams, delegates, and faculty to resolve queries and maintain high-quality service.

• Support continuous improvement by collating feedback, reviewing processes, and implementing enhancements to the course experience.

For the full list of key responsibilities, please check the recruitment pack. 

About you

We are seeking a proactive and results-driven professional to join our events and education team. This role is ideal for someone who is organised, motivated, and eager to develop a career in events and educational courses. Whether you are a recent graduate or have prior experience in events or education, you will have the opportunity to gain hands-on experience coordinating high-quality courses and workshops that support women’s health professionals worldwide.

Requirements

• Interest in the delivery of courses, workshops, or educational programmes.

• Strong organisational and project management abilities, including planning, coordinating multiple tasks, meeting deadlines, and following procedures.

• Ability to manage relationships with a variety of stakeholders, including internal teams, faculty, delegates, and committees.

• Attention to detail, accuracy, and commitment to providing excellent customer service.

• Willingness to learn, adapt, and support continuous improvement in course delivery and operational processes.

• Proficiency in standard IT applications (e.g., Microsoft Office) and a willingness to learn new systems for registrations, CRM, and online delivery.

• Interest in healthcare, education, or professional development.

We encourage candidates from all backgrounds to apply, particularly those who are organised, enthusiastic, adaptable, resilient and motivated to contribute to the delivery of high-quality learning experiences for the global women’s health community.

Requirements: 

Please note that while experience in delivering courses, workshops, or educational programmes is desirable, we welcome applications from candidates of all backgrounds. We are particularly interested in individuals who are collaborative, motivated to make a positive impact in education, and eager to develop their skills in course delivery and administration.

If you are excited about joining the RCOG during a period of growth and transformation, with ambitious goals and a supportive, inclusive culture, we would love to hear from you. We will provide guidance and support to help you succeed, but confidence in engaging stakeholders, following operational processes, ensuring high-quality delivery, resilience and adaptability and the ability to work both independently and collaboratively while embracing new ways of working will be key to thriving in this role.

Our culture and benefits  

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes: 

• Agile and flexible working environment and free lunch onsite 

• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January 

• 10% pension contribution after probation 

• Enhanced wellbeing and family support 

• Interest-free season ticket loans after probation 

• Tailored Learning and Development and study leave 

• Affinity staff networks 

• Life assurance and income protection schemes 

• Lifestyle discounts 

For a full list of the benefits we offer, please visit our careers site. 

How to apply 

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website to download the full Job pack. 

• Applications close at 10.00am on Wednesday 18 March 2026

• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date. 

• Interviews are to be held on Friday 27 March 2026

​We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa. 

About us 

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do. 

About the role 

RCOG Events is entering an exciting phase of transformation as we strengthen and expand our global education portfolio. Aligned to our new five-year corporate strategy, we are evolving our courses, skills-based workshops, and webinar programme to ensure they remain innovative, financially sustainable, and globally accessible.

To support this growth, we are seeking a Course Franchise Lead to manage and scale our franchise courses across the UK and internationally. This is a pivotal operational role with the opportunity to ensure that our courses are delivered consistently to the highest quality standards while supporting the global expansion of RCOG’s education portfolio.

You will combine operational expertise with commercial insight, overseeing franchise centres, embedding standard operating procedures and quality assurance processes, and supporting scalable delivery models to extend our reach worldwide. Working closely with the Head of Course Development and Delivery, internal teams, and franchise partners, you will ensure operational excellence, maintain financial sustainability, and deliver outstanding experiences for delegates and faculty.

Collaborating with senior stakeholders, faculty, education partners, and internal teams, you will act as the key operational contact for franchise centres, driving consistency, quality, and performance while supporting the College’s wider strategic ambitions.

This is a unique opportunity to influence the global reach and impact of RCOG’s education portfolio, ensuring that high-quality learning continues to contribute to improving healthcare for women and girls worldwide.

Responsibilities: 

• Oversee the operational delivery and scaling of RCOG franchise courses, ensuring consistency, quality, and alignment with College standards.

• Onboard and support franchise centres, providing guidance, training, and quality assurance to maintain high standards across all locations.

• Manage contracts, monitor financial performance, and identify opportunities to grow the franchise portfolio sustainably.

• Collaborate with internal teams, faculty, and external partners to streamline processes, resolve operational challenges, and enhance the delegate and faculty experience.

For the full list of key responsibilities, please check the recruitment pack. 

About you

We are seeking a proactive and results driven professional, with a proven track record of developing and scaling multi-site or franchise education programmes, courses, or workshops. The ideal candidate will be skilled at embedding consistent processes, driving operational excellence, and ensuring high-quality delivery across multiple centres. You will be commercially aware, able to influence and build strong relationships with internal teams and external partners and experienced in supporting and motivating others to achieve high performance.

Requirements

• Proven experience managing multi-site, franchise, or partner-delivered education programmes, courses, or workshops.

• Strong operational and project management skills, including developing and implementing processes, standard operating procedures, and quality assurance frameworks.

• Commercial and strategic awareness, including managing budgets, monitoring financial performance, and ensuring the sustainability of franchise courses.

• Demonstrated ability to influence, collaborate with, and manage complex stakeholders, including internal teams, faculty, committees, and external partners.

• Experience driving operational improvements and continuous enhancement of course delivery, delegate experience, and partner support.

• We encourage candidates from all backgrounds to apply, particularly those who are collaborative, solution-focused, and motivated to ensure consistent, high-quality global delivery of RCOG’s education portfolio.

 Requirements: 

Please note that while we are looking for someone who has experience leading the development and delivery of franchise, licensed or multi centre education programmes or courses, we encourage candidates from all backgrounds to apply, especially those who are collaborative, and motivated by leading positive change in education.

If you are excited about joining the RCOG at a pivotal moment of transformation, with ambitious goals for growth and a supportive, inclusive culture, we would love to hear from you. We will support you to get up to speed, but confidence in influencing stakeholders, developing quality assurance processes, and the ability to work both operationally and strategically whilst embedding new ways of working from the outset will be important.

Our culture and benefits  

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes: 

• Agile and flexible working environment and free lunch onsite 

• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January 

• 10% pension contribution after probation 

• Enhanced wellbeing and family support 

• Interest-free season ticket loans after probation 

• Tailored Learning and Development and study leave 

• Affinity staff networks 

• Life assurance and income protection schemes 

• Lifestyle discounts 

For a full list of the benefits we offer, please visit our careers site. 

How to apply 

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website to download the full Job pack. 

• Applications close at 10.00am on Monday 18 March 2026

• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date. 

• Interviews are likely to be held in person at our offices in Union Street on Thursday 26 March 2026

​We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa. 

About us 

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

We’re Bank Workers Charity – the only UK charity dedicated to supporting the health and wellbeing of UK bank workers, past and present, and their families.

Each year, we help thousands of people facing financial difficulty, health challenges, caring responsibilities, domestic abuse and more through our 40 strong passionate staff team and by investing £5.4m. Through advice, specialist referrals and financial assistance, we offer practical, personalised support to those who need it most.

Demand for our services continues to be high – and the financial pressures on our organisation have grown. That’s why we’ve launched a new strategy focused on deepening our impact, building long-term resilience, and reaching those most in need. 

Director of Client Services
Bank Workers Charity
Hybrid with typically three days a week in the London Office (City)
£75,000 to £80,000 depending on experience

It’s an exciting time to join Bank Workers Charity as we evolve the way we work, grow new income streams and strengthen our influence across the banking sector.  We’ve embarked on a new three-year strategy which will see us develop an impact framework, proactively review areas of service provision and ensure insight is at the heart of our decision making.

As Director of Client Services you will oversee the Service and Grants and Wellbeing teams of 23 people and an annual budget of c£3.5M. You’ll be instrumental in reviewing our services, ensuring our support meets our clients’ needs. You’ll also play a key role in ensuring organisational effectiveness alongside other members of the senior team.

We’re looking for a visionary leader who will inspire their team and bring:

• A proven track record of leading high-quality client facing services such as wellbeing, information, advice and grants, at a senior level
• Demonstrable experience of change management, including implementing successful change
• Strong experience in client advocacy and engagement
• A collaborative, supportive and visionary leadership style
• Proven ability to influence and collaborate with internal and external stakeholders

Bank Workers Charity believes that diversity enriches our workplace and enhances our ability to innovate and excel. We encourage applications from candidates of all backgrounds, identities, and experiences to join us.

For further information, to access the appointment brief and to apply to this role, please visit the Prospectus website. 

If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors Anna Gardet and Erica Ritchie via email with a copy of your CV.

Recruitment Timetable
Deadline for applications:  Monday 6th April 2026
Interviews with Prospectus: 13-21st April 2026
Engagement meeting with BWC: 24th April 2026
Panel interviews with BWC: w/c 27th April 2026

Prospectus is recruiting for a Senior Trusts and Foundations Officer for a UK-based charity that provides free, confidential support to people who are grieving after the death of someone close to them.
​​​​​​​
This role is offered on a full-time permanent basis with a salary of £32,000 per annum. This is a remote role with occasional travel.

The Senior Trusts and Foundations Officer will be responsible for proactively securing and growing income from a large portfolio of charitable trusts and foundations, working collaboratively with funders and teams across the organisation to develop and submit compelling proposals. The postholder will ensure high quality applications focused on an agreed range of cases for support, funder reporting, and prospect research.

They are looking for someone with significant experience in successfully securing income from trusts and foundations including demonstrable experience of securing four and five figure grants. You will be experienced in managing a large portfolio of funders, with a high level of autonomy.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Ariha Semontee at Prospectus.
           
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.         
 

Prospectus is delighted to be supporting a national health charity in the search for a Fundraising & Stewardship Officer to join their growing team. 

This organisation is the only national charity supporting people living with lupus and those who care for them. They hold an ambition for a world where people with lupus can live full and active lives. They work hard to empower people by providing information about lupus and offering support, so their voices are heard and their condition diagnosed and managed effectively. 

As the Fundraising & Stewardship Officer, you will be responsible for supporting fundraising and supporter engagement across all income streams. This will involve supporting the delivery of fundraising campaigns, excellent supporter engagement to ensure retention and acquisition, and ensuring fundraising data and reports are accurate. 

This person will have some experience across fundraising already, and ideally, knowledge of community fundraising and managing fundraising databases. They will be confident working in a small team to achieve team income, but also be able to work autonomously to achieve impact. 

This is a permanent role, that is 26 hours per week and offering a salary of £31,000 FTE. It will have hybrid working of 1 day per week in their Essex office. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Our client believes every child should have the chance to feel safe, happy, and hopeful about their future. As the Charity's CEO puts it, "this is a genuinely game-changing moment for our Charity" as the charity ramps up its most ambitious investment yet in early help and mental health support through its Major Appeal. This is a standout opportunity to play a leading role in that step-change in impact and in the philanthropy needed to fund it.

Senior Major Gifts Manager

Permanent, full time, 35 hours per week (flexible arrangements open to discussion)

Work from anywhere in the UK (regular travel and London meetings required)

£50,000 - £55,000 per annum

As Senior Major Gifts Manager, you'll help deliver a step-change in philanthropy by providing strategic development and hands-on leadership of a major donor portfolio, securing high five-figure and six-figure gifts, and building new deep, long-term donor relationships that power the Major Appeal. This role is not about inheriting a fully "finished" programme. This is an opportunity for someone who can roll up their sleeves in a period of change: strengthening best practice, helping embed effective ways of working, and supporting a team (three direct reports) to thrive while key systems, processes and methodologies continue to develop.

The successful candidate will bring substantial experience in major donor fundraising, with a strong track record of personally securing significant gifts at high five and/or six figure level from individuals. You'll be a confident, supportive line manager, comfortable navigating key stakeholders internally and externally and evolving ways of working.

How to apply:

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply (your statement will need to answer three specific questions). We are looking forward to connecting with you soon. 

About the role

The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.

As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.

Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.

Key responsibilities

• Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
• Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
• Maintain accurate, high-integrity CRM data to support insight and service innovation.
• Embed and utilise emerging AI tools to resolve routine queries efficiently.

This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.

Your background

• Experience in a high-volume customer service, membership or contact centre environment.
• Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
• Proven ability to diagnose customer needs and triage or signpost to appropriate services.
• Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
• Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
• The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.

This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.

This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.

About the team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

About the role

The Policy and Public Affairs Manager plays a pivotal role in protecting and championing civil society. In this role you will harness the collective voice of our members and use evidence-led advocacy to influence policy, helping create the best possible environment for organisations to deliver their missions.

This role will blend strategic thinking with hands-on delivery, shaping and executing impactful, meaningful change.

Key responsibilities

• Leading on projects and influencing policy change.
• Creative public affairs activity while building trusted relationships with decision makers.
• Developing a public affairs plan to achieve on strategic aims.
• Line Management of a Policy and Public Affairs Officer.

This is an exciting opportunity for a proactive, strategic thinker who thrives on making a tangible difference. You’ll shape NCVO’s influence, deliver creative advocacy campaigns, and strengthen the sector by ensuring civil society organisations can thrive.

Your background

• Significant experience in policy, public affairs or influencing roles, ideally within the voluntary, public or membership sector.
• A strong track record of leading projects that have successfully influenced policy or built political support.
• Experience developing and delivering strategic public affairs plans aligned to organisational objectives.
• Proven ability to translate evidence and insight into compelling policy positions and advocacy campaigns.
• Strong relationship-building skills, with experience engaging decision-makers and senior stakeholders.

Joining NCVO as Policy and Public Affairs Manager offers a unique opportunity to influence the environment in which civil society operates. You’ll work at the heart of a respected, mission-driven organisation, shaping policy conversations, amplifying the collective voice of our members and driving meaningful change.

About the Team

The Policy, Public Affairs and Research team works to ensure voluntary organisations have the wider conditions they need to achieve their missions. PPA analyses the political landscape, develops and communicates credible policy solutions to support the sector, and builds strong relationships across Westminster and Whitehall.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

About the role

The Membership Development Manager is responsible for evolving NCVO’s membership proposition into a high-performing programme with significantly expanded reach. This role will be the innovative and strategic lead for income generation and service offerings within the organisation.

This role will work cross-functionally to deliver membership excellence whilst driving the design and implementation of new features and markets.

Key responsibilities

• Building high impact partnerships and initiatives with external organisations.
• Data focussed decision making, championing informed evidence based decision making for launching new service lines.
• Identifying and launching new products to established offerings in order to drive membership innovation.
• Relationship management and negotiation . This role will lead in driving through significant change to our membership with real commercial focus.

This is an exciting opportunity for a strategic, commercially minded leader who thrives on innovation and growth. You’ll shape the future of NCVO’s membership, expand our reach and play a central role in strengthening both our sector influence and long-term sustainability.

Your background

• Track record in business development and membership innovation.
• Great background in stakeholder and relationship management across all levels.
• Examples of where you have developed new or enhanced existing service offerings within membership environments.
• Managing relationships with external service providers.

This role is a great opportunity to curate the service offering our customers receive from providers and services as well as their relationship with NCVO.

An exciting time to join with new structure and investment across the team, we're looking to ensure we are always improving the high standards our membership can expect as well as identifying future demand areas to expand into and grow even further.

About the Team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

About the role

The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience.

This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery.

Key responsibilities

• Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings
• Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation.
• Manage high volume, complex multi enquiry environment to resolution and escalation management.
• Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture.

This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You’ll shape the future of NCVO’s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence.

Your background

• A track record in delivering high-touch Customer Service excellence in a membership environment.
• A strategic thinker that is operationally hands on looking to lead from the front.
• A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential).
• Strong communicator with a natural coaching style and a background in managing change.
• Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible.

This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society.

About the Team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.