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A little bit about the roles 

Contract: Full-time, permanent. We would consider 30 hours/4 days a week for the right candidates.

Location: Hybrid, 2 days a week expected in our London office.

Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage. Please note that travel to the London office is at your own expense.

Salaries:

Salesforce Administrator: £45,288.27 (£48,863.65 inclusive of London Office Allowance)

Salesforce Administrator and Marketing Cloud Specialist: £51,247.25 (£54,822.63 inclusive of London Office Allowance)

Please note these ads will close at 9am on Tuesday 10 November

Frontline is entering an exciting period of growth and development as we continue to expand our programme portfolio and strengthen the support we provide to social workers and leaders throughout their careers.

The Salesforce Administrator plays a vital role in supporting and enhancing Frontline’s highly customised Salesforce instance and associated integrations. From configuration and maintenance to ongoing development and improvement, you will ensure colleagues have a reliable, accessible and user-friendly experience.

The Salesforce Administrator and Marketing Cloud Specialist plays a key role in supporting and developing Frontline’s highly customised Salesforce instance, Marketing cloud and associated integrations. You will be overseeing the Sales cloud configuration, maintenance and development as well as acting as the main point of contact for internal teams when it comes to technical Marketing Cloud queries, helping to refine SQL/SOQL queries and troubleshooting data extensions.

Some key responsibilities of both roles include:

• Configure, maintain and enhance Frontline’s Salesforce platform including user management, security settings, custom objects, approval processes and flows
• Provide ongoing technical support to over 100 Salesforce users, resolving issues promptly and supporting connected systems such as FormAssembly, Marketing Cloud, DocuSign and API integrations
• Create and maintain reports, dashboards, email templates and documentation, ensuring colleagues have access to accurate information and clear guidance
• Partner with stakeholders to identify opportunities for system improvements, customisation and process optimisation, leveraging new Salesforce features and best practice to support organisational growth

Please see the job packs for a full list of responsibilities and role requirements.

A little bit about you 

We’re looking for curious, proactive and detail-orientated Salesforce professionals with hands-on experience in Salesforce administration, configuration, automation and user support. The postholders will be strong analytical problem-solvers who enjoy troubleshooting complex issues and finding effective solutions. Confident communicating with both technical and non-technical audiences, you will be able to understand, prioritise and translate organisational requirements into practical system improvements. The successful candidates will bring experience of Salesforce Flow, Marketing Cloud, data management and system integrations, alongside a strong understanding of data security and emerging Salesforce capabilities. Most importantly, we’re seeking individuals who are passionate about using technology and data to improve efficiency, support organisational growth and maximise Frontline’s social impact.

We have a fast-moving culture within the team and organisation, so we’re looking for people who are well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

For further information about this role, please contact Valentina Cimpan – Salesforce Senior Systems Administrator and Team Lead (see job packs for contact details).